Tag Archives: careers

2005 News

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Old news from my old Web site.

December 22, 2005
Informit.com has released my latest article for them, “TV to Go: Watching Video on Your iPod.”

December 19, 2005
How often do you get to land a helicopter right next to a major roadway? I did it at the beginning of the month for Don Green, who was photographing a bridge under contruction further up the road. He was kind enough to take a photo of me with Zero-Mike-Lima and e-mail it to me today. Is that helicopter RED or what?

December 15, 2005
Just got my advance author copy of QuickBooks Pro 2006 for Macintosh: Visual QuickStart Guide. It should be in stores within the next few weeks — just in time for a new year accounting software change.

December 14, 2005
Did my first Classic Rock Cuts radio show on KBSZ-AM. Many thanks to Miss Holley King, the Rock-a-Billy Queen, for helping me out, teaching me how to use the board, and e-mailing me a bunch of Webcam images (including this one) while I worked.

December 10, 2005
Took delivery of 28 baby chicks today! Unfortunately, I only ordered 12. Even worse, all the extra chicks, which were packed in for warmth in shipping, are males! Anyone want a rooster?

December 9, 2005
My Mac OS X 10.4 Tiger Visual QuickStart Guide has been translated into French! Just got my author copy today and it’s just as big and fat as the English version.

December 5, 2005
Have just begun the major project of upgrading my Web server to Mac OS X 10.4 Tiger Server. I’m sick and tired of the unreliable operation of WebSTAR and want to take advantage of all the cool Web publishing tools Mac OS X Server has built in. If you’re interested in this project, follow along in the “Call Me a Geek” category of Maria’s WebLog.

November 27, 2005
Just returned from a very short trip to the New York City metro area for Thanksgiving with my family. I hope everyone had a great Thanksgiving!

November 22, 2005
Just put the finishing touches on my latest book for Peachpit Press, QuickBooks 2006 for Macintosh: Visual QuickStart Guide. Look for it in stores in December.

November 18, 2005
Informit.com has published my latest article, “Yes! You Can Use Your GPS With Your Mac!“

November 14, 2005
I decided to simplify my podcasts and have merged Maria Speaks and Maria Speaks Plus into the original Maria Speaks podcast. I’m also actively seeking suggestions on topics for future podcast episodes.

November 13, 2005
Just finished up a busy weekend that included two big charters for Flying M Air: I took two people to Sedona and three people to the Grand Canyon.

November 10, 2005
MacDirectory’s Winter 2005/6 issue includes a rave review of my Mac OS X 10.4 Tiger: Visual QuickStart Guide. Read more on the companion Web site for the book.

November 7, 2005
After a careful comparison of service quality, I’ve decided to shift from Amazon.com to Barnes & Noble.com as my source for books—and my preferred vendor for my books. B&N simply offers better service. Bear with me as I change links throughout my site.

November 5, 2005
Went to a nice airport open house in Boulder City, NV. Mike flew us up in his plane. It was a real pleasure to go to a small-town airport event that was so well organized with so much to do and see.

October 30, 2005

Just had a great weekend in Glendale at the Thunderbird Balloon Classic and Air Show. Flew a total of 131 passengers in my R44, doing rides during the weekend-long event. Best of all, I got to park next to a pair of F-16 fighters while waiting for passengers.

October 20, 2005
I’ve discovered enhanced podcasts. Learn more on the Maria Speaks home page.

October 14, 2005
I couldn’t resist. I had a spare iSight camera with nothing much for it to do and decided to use it as a Webcam. So now you can watch me work. I put the image at the bottom of the Home Page. We’ll see how long it lasts. I’m not so sure I want to give my editors the ability to keep tabs on me when a deadline approaches.

October 10, 2005

My podcast, Maria Speaks, has finally appeared in the iTunes Music Store’s Podcast Directory. Search Podcast titles for Maria and it’ll come up. I seem to have caught a cold, but if I don’t sound too nasal, I’ll add a few episodes this week.

October 8, 2005
Just got back from a week-long trip to Maine. The fall colors were a bit disappointing, but I did get to experience two weather phenomena that I seldom see: fog and rain. Had a great time, but it’s good to be back in sunny Arizona.

October 1, 2005
Had a great time doing a presentation at the Tucson Apple Store. Had a good turnout with lots of folks who had great questions and tips. Thanks very much to the Apple Store folks for letting me come by.

September 26, 2005
After experimenting with podcasting by publishing KBSZ’s podcast, I finally got around to recording episodes of my own. Called Maria Speaks, it’s a sort of audio blog that includes information about my work and some tips and tricks for Macintosh users. To subscribe, use the URL http://feeds.feedburner.com/

mariaspeaks. I’ll also be publishing transcripts for entries related to a specific book on that book’s companion Web site, accessible from LangerBooks.com.

September 25, 2005
Had the weirdest flying day of my life: picked up two campers on top of a remote mesa, dropped 1000 golf balls onto a golf course green, and practiced flying in formation with a car. Want the details? Read more on Maria’s WebLog.

September 20, 2005
Mac OS X 10.4 Tiger: Visual QuickStart Guide has been translated into Dutch!

September 19, 2005
Just got back from a 4-day helicopter gig at the Mohave County Fair in Kingman, AZ. I took well over 100 people for helicopter rides — many of them for their first flight! Many thanks to Betty and Phil at the fair for helping make this a smooth (and profitable) gig.

September 14, 2005
Well, that didn’t last long. I gave notice at my coffee shop job. Too much time away from my office and too many editors asking for articles. I need to get back to my real work!

September 10, 2005
Finally completed the tale of my roadtrip. Read up in Maria’s WebLog.

September 6, 2005
I’m starting a job at the Old Nursery Coffee Company in Wickenburg. I’ll help out at lunchtime during the week, making sandwiches, espresso drinks, and smoothies, until the permanent helper returns from an Alaskan “fish camp” in November.

September 1, 2005
Just found out that a lot more people are reading Maria’s WebLog than I thought. It appears that my travel stories have become quite popular. Now if only I can find the time to write up the last day’s story…

August 31, 2005
Did a fun helicopter charter out of Prescott yesterday with three folks dropping paint bags to mark the corners of their remote property. I’m still trying to figure out why they chose lavender paint.

August 30, 2005
Made a last-minute trip to the FileMaker Pro Developer Conference at the JW Marriott Desert Ridge Resort today. Got a personalized demo of FileMaker Pro 8 and can’t wait to start using it.

August 26, 2005
Informit.com has published an excerpt from my book, Creating Spreadsheets and Charts in Excel: Visual QuickProject Guide, titled “Building a Budget Worksheet in Excel.”

August 25, 2005
I’m back from my trip. I put about 4,500 miles on my Honda S2000 visiting 9 states in 16 days. My favorite places: Goldfield, NV; Cedarville, CA; Redmond, OR; Hood River, OR; Walla Walla, WA; Lewiston, ID; McCall, ID; and Cascade, ID. You can read all about my trip in Maria’s WebLog. Thanks to the folks who used my special roadtrip e-mail address to suggest possibilities.

August 20, 2005
My 60th book, Quicken 2006: The Official Guide is now available. You can find this book at Amazon.com. All support for my Quicken books is on the McGraw-Hill/Osborne Web site.

August 15, 2005
My latest eBook, Maria’s Guide to Pubishing an iTunes-Compatible Podcast, has been picked up for distribution on David Lawrence’s 10QuickSteps Web site.

August 9, 2005
I’m off on a road trip. My search for a new home begins with a 19-day journey throughout the U.S. northwest. Follow my progress in my blog. If you live up that way and want to try to sell me on your town, e-mail me at roadtrip@theflyingm.com. No support questions, please—I’m on vacation!

August 8, 2005
I was taday’s guest on KBSZ-AM radio’s “Around the Town” show here in Wickenburg. Host Pete Peterson asked me about the podcasting work I’m doing for KBSZ as well as my recent books and helicopter tour business. Want to hear me? Visit www.kbsz-am.com and click the Podcasts link. The KBSZ podcasts are also available for subscription from the iTunes Music Store.

August 5, 2005
Informit.com has published my article, “Creating a Photo Book with iPhoto.”

August 4, 2005
I just finished my newest eBook, Maria’s Guide to Publishing an iTunes-Compatible Podcast. You can learn more about this book on the Maria’s Guides Web site. And if you subscribed to the LangerBooks.com notification list, check your e-mail box for a 20% off offer on the book—the offers went out today.

July 31, 2005
Flying M Air ended the month on a high note. In the past week, I’ve done 4 custom charters: 2 in the Wickenburg area and 2 to Sedona. (And I thought summer would be a dead season!)

July 29, 2005
Informit.com has published my article about Mac/Windows file sharing, “Setting Up Macintosh & Windows File Sharing.”

July 28, 2005
Appeared at the Las Vegas Apple Store this evening. Many thanks to the folks at Apple for having me.

July 25, 2005
My production Mac, a dual processor G5, is comatose. I dropped it off at the Chandler Apple Store for a new logic board. This $715 repair (ouch!) should be finished by Friday.

July 24, 2005
I’m back from Howard Mesa—at least for a while. It was an interesting and relaxing month away.

July 22, 2005
Informit.com has published the update to my Faxing with Mac OS X article, “Throw Out Your Fax Machine. All You Need is a Little Tiger.” (Hey, I don’t name them, I just write them.)

July 18, 2005

Apple’s eNews newsletter included instructions for getting a free copy of my eBook, Maria’s Guide to What’s New in Tiger. This offer is only available until July 31, so act now if you want your copy for free. Many thanks to Apple and Peachpit Press for making this offer available.

July 15, 2005
Informit.com has published my article on Widgets, “Widget Watch: Dashboard Widgets to Download Now.”

June 25, 2005
Well, I’m off to the middle of nowhere: Howard Mesa, AZ. Although I’ll be back once in a while during the summer, don’t expect many updates to this site. I’m going off-the-grid in the cool, high elevations of northern Arizona and I plan to enjoy every minute of it. I’ll be updating my blog while I’m away, so check in there if you want to see what I’m up to.

June 24, 2005
Finished my latest book revision. Sadly, I can’t say what it is! Look for it in stores in August, when I can reveal the big secret.

June 17, 2005
Just moved all downloadable files and book excerpts to a new, faster server. If you have trouble downloading any of these files, please use the Web Feedback form to report it.

June 16, 2005
Got the French translations for two of my books in the mail today: Creating Resumes, Letters, Business Cards, and Flyers in Word: Visual QuickProject Guide and Creating Spreadsheets and Charts in Excel: Visual QuickProject Guide.

June 15, 2005
Just updated my Calendar to add two rescheduled Apple Store appearances, as well as a helicopter rides gig in September.

June 4, 2005
Two good things today: First, our shed was finally delivered to our property at Howard Mesa. I’ll be going up there for July and August to escape the heat of Wickenburg. Second, I had a great presentation at the Chandler Apple Store. Many thanks to the folks there for hosting me. And if you’re wondering how I survived about 450 miles of driving in one day and was fresh enough to do an Apple Store appearance, here’s the answer: I didn’t. I flew. Total flight time was only 3.5 hours. Sure beats the 8 to 9 hours it would have taken by car!

June 1, 2005
Looking for a good deal on my books? I just discovered that Informit is selling all current Peachpit Press titles I’ve written for 30% off—if you’re an Informit member. Go to Informit.com and create a free account. Then click here to view a list of the books. That link will also display all of the articles I’ve written for Informit, all of which are free to read online.

May 28, 2005
Had a great time doing a presentation in the Biltmore Apple Store. The crowd may not have been large, but it was enthusiastic, and full of questions that I could answer. Many thanks to Robert and the other folks at the Biltmore store for having me.

May 27, 2005
Just got a call from my editor, Cliff. He was pleased to tell me that Mac OS X 10.4 Tiger: Visual QuickStart Guide is currently the #5 computer book. Cool!

May 20, 2005
InformIt has published my latest article on their Web site, “Publishing Your Photos on the Web with iPhoto.”

May 18, 2005
Added excerpts for my two new Maria’s Guide eBooks to the Maria’s Guide Companion Web site.

May 17, 2005
I just released the second eBook in the Maria’s Guide series: Maria’s Guide to Writing a Book Proposal. This book, which sells for $9.95, is available for immediate download via BitPass.

May 16, 2005
I’m the featured author on Peachpit Press’s Web site this month. Look for me right on the Peachpit home page! (Now cool is that?) Peachpit has published details about my Tiger Book Tour on its Web site. You can find other information about my upcoming appearances on my Calendar page.

May 15, 2005
Just got back from a weekend camping trip to the Groom Creek Horse Camp in Prescott, AZ. This excellent facility is one of a few campgrounds in the state that allow people to camp with their horses. We were part of a big group that included the Wickenburg Horsemen’s Association and the Morgan Horse Association (of Prescott). There were great rides every day, up in Prescott’s cool pines!

May 13, 2005

It’s final! I’ve sold the 5-unit rental property I owned here in Wickenburg. That’s a big weight lifted off my shoulders. Best wishes to the new owner. (Better her than me!)

May 12, 2005
Informit has published an interview with me called “Ten Questions with Mac OS X 10.4 Tiger: Visual QuickStart Guide Author Maria Langer.” The article page also has a link you can click to buy the book for 40% off—heck, that’s cheaper than I can buy it!

May 9, 2005
Finished my first eBook in the Maria’s Guide series: Maria’s Guide to What’s New in Tiger. This eBook, which was written to introduce Mac OS users to the new features of Mac OS X 10.4 Tiger, sells for just $9.95 and is available for immediate download via BitPass.

May 7, 2005
Just got back from a helicopter trip to Georgetown, CA (near Sacramento). It was about 11 hours round trip. You can read the details in Maria’s WebLog.

May 5, 2005
Had a busy day with Apple. First, I took part in an AppleCare Vendor Fair in Elk Grove, CA. Later, I did a presentation at the Apple Store at Arden Fair, Sacramento, CA. Had a great time and met a lot of really nice people.

April 29, 2005
It’s out! My Mac OS X 10.4 Tiger: Visual QuickStart Guide was released today with Mac OS X 10.4 Tiger. Look for it in bookstores or on Amazon.com.

April 26, 2005
Next week, I’ll be flying out to the Sacramento area to do an appearance at an AppleCare Vendor Fair and the Arden Fair Sacramento, CA Apple Store. If you’re in the area, I hope you’ll stop by and say hello. Check my Calendar page for more information.

April 22, 2005
Updated my Calendar page to add some upcoming appearances at Apple Stores.

April 21, 2005
Appeared at an Apple Vendor Fair in Austin, TX. Got to meet a lot of the Apple support folks. Also, Apple has been plugging my book in its Apple eNews.

April 12, 2005
Apple Computer, Inc. has just announced the release date for Mac OS X Tiger: April 29th. Oddly enough, that’s the same day my book should get to bookstores!

April 8, 2005
Just finished up Mac OS X 10.4 Tiger: Visual QuickStart Guide. The book goes to the printer on Monday and should be in stores by month-end. Order your copy in advance from Amazon.com at a savings of 34% off the cover price.

April 2, 2005
Brought Zero-Mike-Lima to Buckeye Municipal Airport for their annual Air Fair event and took 65 people for rides. More the half the passengers, many of whom were kids, had never been in a helicopter before. Some of them had never been in any kind of aircraft! Had a lot of fun, even though I was flying nonstop most of the day. My thanks to the Buckeye Airport Manager for inviting me and helping to make the event a success.

March 29, 2005
What a nice surprise! Found translations of my Creating Resumes, Letterhead, Business Cards, and Flyers with Word: Visual QuickProject Guide and Creating Spreadsheets and Charts with Excel Visual QuickProject Guide on my doorstep this morning. In Italian! The books are in a smaller format and kind of cute.

March 20, 2005
Just got back from a trip to Lake Havasu City, where I was offering helicopter rides for spring break at a local resort. What a waste of time! All those kids care about is beer and boobs. Needless to say, I won’t be back next weekend.

March 14, 2005
Have finalized arrangements with the airport manager at Buckeye Municipal to offer helicopter rides there for their upcoming Air Fair on April 2. If you’re in the Phoenix area, I hope you’ll stop by for a visit — and maybe a ride!

February 24, 2005
I just discovered that you can link to my InformIt articles on Peachpit’s Web site. The benefit: the articles can be read without looking at all the advertisements for high-tech stuff on the page. The drawback: they’re still using a very old photo of me on the book/article list page. Ick.

February 23, 2005
I spent about two hours with iPhoto 5 this morning, creating the Flying M Air Memory Book, a photo album featuring photos from helicopter tours and destinations. The book will be available for sale on the Flying M Air Web site.

February 22, 2005
All the rain we’ve been having is getting a little too close for comfort. My office ceiling developed a leak that drips down about 18 inches from my chair!

February 21, 2005
Got my new business cards, rack cards, and post cards for Flying M Air. They all look great! I spent most of the afternoon distributing the rack cards at Wickenburg area businesses kind enough to let me display them.

February 18, 2005

I’m back at work on my Tiger book. Apple’s getting closer to software completion and I need to be on top of things to get my book out on time.

February 12, 2005
I “rescued” Arizona State Historian Marshall Trimble from the Kay El Bar Ranch in Wickenburg. He was trapped between a flooding river and a flowing wash and needed to get out. I picked him up in my helicopter, took him for a quick tour of the town, and dropped him off at the airport. My reward? An interview on the Arizona Almanac radio show.

February 9, 2005
Got my FAA Part 135 Certificate for Flying M Air. This means I can provide charter and air-taxi services with my helicopter.

February 1, 2005

Just set up a new WebCam for wickenburg-az.com and this one has live motion video! Check it out at http://66.218.237.73:81/Jview.htm and enter visitor as the User ID (leave the password field blank). It appears that WebCams are hot on wickenburg-az.com so I may be adding more in the future.

January 27, 2005
Have been playing with iCal on and off all day long, while writing about it for my Tiger book. Discovered a Web site where you can generate custom calendars based on Amazon.com book publication dates. So I created one for my books (just so I know when I’m supposed to be finished). Weird! Click here to subscribe.

January 23, 2005
Did some air-to-air photography with Jim Wurth and got a few good photos of Zero-Mike-Lima for my Flying M Air marketing material.

January 18, 2005
I’ve decided to try a mentoring program and am actively looking for people interested in writing computer how-to books. Click here to learn more.

January 15, 2005
Had a great day flying at Robson’s Mining World. Took 47 people up for rides — many of them for their first time. Many thanks to the folks at Robson’s for inviting me to be part of their anniversary celebrations.

January 13, 2005
I took Flying M Radio off the air today. It’s cool to broadcast, but not worth having my G5 turned on 18 hours a day.

January 11, 2005
Informit has published my latest article for them: “Absolutely the Last Article You Need To Read About Absolute References in Excel.”

January 7, 2005
It’s here! I went to Torrance, CA yesterday and managed to escape from LA with the new helicopter before the weather closed in. Photos to come.

January 3, 2005
Just accepted an invitation for a radio interview on KBSZ-AM, Wickenburg’s local radio station. Tune in to 1250 AM at 9 AM on January 5 (this Wednesday) to hear me.

January 2, 2005
Got back from a much-needed weekend away, in La Jolla, CA (just north of San Diego). We traded desert for seaside, basic American dining for gourmet cuisine. (The dining choices reminded me why people live in cities.)

Stalled by a Bad CD-R/DVD-R Drive

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I get ready to wipe my server clean and start installation but get hung up by bad hardware.

By Friday, I had all my Web sites moved over to GoDaddy.com. The LangerBooks.com site, which had been having problems since I initially set it up there on Monday, was not fixed by Friday. So I deleted the setup an started again. Within minutes, it was set up properly and ready to go. Over the weekend, the DNS change was propagated through the system. Just about every browser looking for one of the 18 domain names I host was pointing to the appropriate site on GoDaddy.com.

My e-mail is already hosted by GoDaddy.com. All my e-mail addresses use the theflyingm.com domain name and that domain has been hosted on GoDaddy for at least a year now. So I didn’t need to move any of my e-mail server stuff. Although it exists on my local server, nothing points to it.

There are only three things that remain hosted on my server:

(1) FileMaker Pro provides live access to searchable data. I’m running FileMaker Pro Server 6 on that machine, even though version 8 is current. I wrote all my Web-compatible routines using FileMaker’s CDML language, which is no longer supported by FileMaker Pro 8. So if I updated to the new version of the software, I might have to rewrite the Web interface. That’s not something I want to do. FileMaker also creates the static text ssi files I use on serveral sites. Those files are now put into place using AppleScripts that call Fetch into action. A cool solution, if I do say so myself. After I install the server, I’ll have to reinstall FileMaker Pro, including all the databases and CDML files that run with the Web sites. I’ll also have to reinstall Fetch and make sure the AppleScripts go in the right places. This should take about an hour.

(2) Nicecast is what gets KBSZ-AM radio on the Internet. It’s pretty much plug and play with just a few settings to tweak. I expect this to take about 20 minutes to reinstall.

(3) Evocam is what creates the Webcam image for wickenburg-az.com. It’s actually two images and a movie. It has FTP built right in. Reinstalling should be pretty straightforward.

One other piece of software runs on the server all the time. It’s called Audio Hijack Pro and its job is to automatically record and save certain broadcasts from KBSZ’s stream. For example, the 8 AM news report is available online every day after 8:20 AM. This is all automated: Audio Hijack Pro records the show and runs an AppleScript routine that uses Fetch to upload it to the appropriate directory on the KBSZ-AM Web site (now at GoDaddy.com). Likewise, Audio Hijack Pro records the daily “Around the Town” show and the first hour of the weekly “Rock-a-billy & Beyond Show.” (Starting tomorrow evening, it’ll also be recording my first radio show, “Classic Rock Cuts.” You can tune in online on Wednesday nights at 8 PM MST. I’m looking for sponsors; call KBSZ at 928/668-1250 during office hours to see how much bang you can get for $5 or $10 bucks. Make sure you tell Jo you want to advertise on my show, which will be podcast, too.)

So yesterday morning, I had a clear idea of what I needed to do and what files I needed to preserve from the server. I made copies of all the files I needed to preserve and put them in a folder that I’d use to create a CD. This would make it easy to load them all back in after I wiped the computer clean and reinstalled the software.

And that’s where I hit a brick wall. The CD burner wouldn’t work. It kept giving me error messages.

No problem. I used my network to move all the files over to my main production computer and created the CD there. Now I was all ready to install.

I put the Mac OS X 10.4 Server Unlimited Client DVD disc into my server computer and slid the drawer close. Then I waited expectantly for the disc icon to appear onscreen.

Nothing happened.

I pushed the button to slide the disc in and out and in and out. Nothing. I pulled the disc out and put in the first install CD. (It comes on one DVD or a bunch of CDs; I’d rather use the DVD so I don’t have to switch discs.) Nothing happened.

I put the DVD into my production computer. It appeared onscreen just like it should.

Shit. I had a real hardware problem.

I blew canned air into the CD drive. Lots of dust flew around. Not good.

My office can be a very dusty place. Part of the problem is that a few years ago, some idiot decided to drive a perfectly good western business — the Big Corral horse boarding/riding facility — out of its downtown home and bulldoze all the trees, shrubs, and buildings off the property. In its place, the idiot planted a “For Sale” sign and erected part of an ugly chain link fence. To this day, the land lies open and barren, baking in the sun, supplying that side of town with all the dust it can handle. In my situation it’s a bit worse. I had some work done on the floors in my unit’s kitchen and bathroom and the sanding done by the floor guy sent more fine dust into the air than I thought possible. With a big fan on the back of each of my computers sucking air in, it’s no wonder they were filled with dust.

Of course, I’d already used the canned air on that computer. Just a few days before, I’d installed 512 MB of RAM. While the machine was wide open, I’d used the canned air on it and it was pretty clean. But I hadn’t dusted the drives.

Long story short, I couldn’t get the drive to work. And I didn’t have a spare. And the nearest Apple store didn’t have one. And Apple’s telephone support people told me a replacement drive would cost $354 with tax and shipping. But while I was waiting on hold to hear this bit of news, I discovered I could buy an external Firewire drive for about $100. Sheesh.

By this time, it was after 2 PM and too late to do any installation anyway. I figured I’d bring my new 80 GB external Firewire hard drive — the one I bought t help out my PowerBook — to the office, make a disk image of the DVD onto that, and use the disk image to install the server. If that didn’t work, I’d just buy an external CD-R for the computer and use that. Of course, all this was putting me back in schedule, but I really had no reason to rush. The Web sites were enjoying their new home and were paid up for 2 months.

Of course, I had to give the CD-R/DVD-R drive one last try at repair. So I went to the local hardware shop, bought a cheap ratchet screwdriver with a bunch of heads, and removed the drive from the computer. This was no easy task because although the computer opens easily enough, the CD drive and the Jaz drive I’d bought to go with it (and used about 4 times) were really jammed in there. Then, with the computer up and running without it — no reason to keep that software offline — I removed screws and protective plates until the optical lens and drive mechanism were revealed. I had to peel back two pieces of tape that were obviously in place to prevent the average user from doing what I’d done. I blew more air on it and moved the drive mechanism back and forth with my fingers. It didn’t look screwed up. Satisfied that I’d done all I could do, I put it all back together and stuffed it back into the computer. I fired it all back up and pressed the button to slide the drawer out.

The drawer wouldn’t slide out at all anymore. I’d mounted it a tiny bit too high and it was catching on the computer case.

So I opened up the computer while it was running and did what anyone else in my position would do: I banged on the top of the CD drive to nudge it down. The drawer slid open.

I stuck the DVD in there, fully realizing that that might be the last time I ever saw it. Then I slid the drawer back in.

Would you believe it? It worked!

I couldn’t believe that it was really reading the DVD as well as it was, so I decided to test it by starting the computer from the DVD. That worked, too.

Of course, I didn’t really want to install the software then. It was after 3 PM and I didn’t feel like tackling the installation that late in the day. So I restarted from the hard drive and let all that software come up and run again.

But now I have my work ready for me today.

Two Interesting Charters

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I find that there’s more to flying helicopters than giving tours.

Lately, I’ve been getting calls from folks who want to use my helicopter for more than just transportation or tourism.

The first good assignment I got came a few months ago, when I flew a camera crew around the a carmaker’s test track in Arizona. I wrote about it in another blog entry. This past week, I did two more.

The first, on Tuesday, was for a professional photographer hired to take aerial and ground photographs of the new bridge being built over Burro Creek on state route 93. There’s already a beautiful bridge there and the construction crew is building a twin on the north side of it (the road runs pretty much east-west there). Burro Creek runs in a deep canyon there and the Sonoran desert landscape is breathtaking. The site is also far from civilization — about 55 miles north of Wickenburg and perhaps 20 miles south of Wickiup.

It was a cold morning when we left Wickenburg, so I left the helicopter’s doors on. It took us about 30 minutes at my top cruise speed (110-115 knots with two on board and full fuel) to reach the site. I set down in a fenced-in area where the construction folks were storing cactus to be replanted after work was done. I took the passenger door off while my client got his camera equipment out — a pair of Hasselblad medium format cameras with three different lenses. A construction truck pulled up and my client got out to talk to the driver. He came back and told me that the next time I landed, I could land on the new road right near the bridge. It was closed to traffic and was smoothly paved. We took off and began circling the bridges from various altitudes. My client snapped away, cranking the camera’s advance do-dad after each shot. He was perfectly at ease leaning out the door; he’d flown in many helicopters before. After about ten of fifteen minutes of that, I set down on the road near the bridge and shut down. (I had to set down on the edge of the road, as shown in the photo below, because the road was banked for a curve and the only real level spot I could find was at the very edge of the road.) My client climbed out, filled a smaller camera bag with equipment, and walked off to take his ground shots.

I pulled out my iPod and a book and settled down on the side of the road to read. Cars and trucks drove by and I wondered how many of them were headed to or from Wickenburg.

He was gone about 90 minutes. When he returned and finished fiddling around with his equipment, we climbed back on board and I fired the helicopter back up. The light had changed, so we did another 10 or 15 minutes of circles around the bridge at all different altitudes. Then he told me to head back and I broke off circling and headed back.He took some more photos on the way back — using up extra film on shots he thought he might be able to sell the construction folks. Then we set down on Eric Barnes’s dirt strip, on route 93 near the Santa Maria River, so I could put the door back on. With the door off, it was loud and my speed was limited to 100 knots. With it on, it was quieter and I could get it up to 120 knots. When we got back to Wickenburg, I’d put 1.4 hours on the Hobbs. My client paid for that, as well as for some waiting time.

Two days later, I was in Aguila, doing a job for the maker of a “breadcrumb” communications system. Breadcrumb systems, as they were explained to me, create a wireless network that can be used for voice, data, or video communications. The folks who hired me had an impressive system they wanted to mount in the helicopter. The idea was to have me fly around with the system and a few techs on board to see how well the system stayed connected to other breadcrumbs on the ground and how well video that one of my passengers shot could be seen at ground-based stations.

As the photo here shows, I had to remove both doors on the pilot side so they could mount the unit’s antenna. The breadcrumb box itself was positioned at the feet of the passenger behind me; you can barely see it in this photo because it’s just a flat box standing on one end. Although the unit can be powered by batteries, my helicopter has a 28 volt DC port that looks like a cigarette lighter port. The breadcrumb had a cable that could take this voltage, filter it, and step it down to the 12 volts it needed. So they just plugged it into my DC port. The boss of the operation wasn’t happy about the positioning of the antenna — he wanted to dangle it somehow under the helicopter’s body — but we soon proved that it was fine.

One of the techs also had a GPS and, at first, they wanted to mount it on my tailcone. They claimed that in the work they’d done with RC helicopters, they’d found that there was too much interference from the main rotor disk for the GPS to get a good signal. When I told them that my handheld GPS worked in the cockpit cabin, they decided (to my relief) to give it a try. (For the record, I would not have let them mount it on my tailcone. That’s much too close to the tail rotor! We might have mounted it on a skid if we had to.)

My passengers climbed aboard and we took off, flying circles around their base of operations at Robson’s Mining World. One guy in the back did the video while the guy beside him kept reporting on the status of the breadcrumb: green, blinking green, green, green, etc. We kept in touch with other breadcrumbs on the system at all altitudes and even when we flew behind a mountain. We only lost touch once, and that was for only a few seconds. The video went down to the guys on the ground, who clustered around a laptop set up on the hood of a car in the parking area. We did this for about 20 minutes, then landed.

I didn’t realize it then, but I was done with my assignment. What followed was about an hour spent giving everyone there a ride. I took them three at a time and did a 4-minute ride around the base, climbing up the mountain behind Robson’s and descending back into the desert for landing in my designated landing zone. When everyone had their ride, they told me to shut down and have lunch with them. Some other folks would be taking photos of the setup while I was eating.

I ate outside, with the guys from Rotomotion. They build RC helicopter systems to be used for surveillance and unmanned observation. The company founder started the company when he got frustrated that he couldn’t fly an RC helicopter. (Having owned one for a while, I know exactly how he feels; I couldn’t fly mine, either.) He wrote a computer program that would fly the helicopter for him. His company now builds helicopters that work with his Linux-based software system. They had three helicopters with them: a small electric model (on the table in this photo), a medium diesel model, and a large model powered by a chain saw engine.

The software is extremely cool. Once the helicopter is airborne, the software takes over and can hold it in an absolutely perfect out of ground effect hover. You can also tell it to go to certain coordinates at a certain altitude and it’ll go. It uses wireless communications to control an onboard camera or other equipment. If it loses its radio control signal, it’s programmed to return to its home base. Although they have a routine for software-controlled take off, they need a reliable but small altimeter to judge distance from the ground before a good landing program can be written. I have no doubt that they’ll add this feature soon. These guys definitely know what they’re doing.

While the rest of the group went off to go shooting out in the desert, a small group of us remained to watch the RC helicopters fly. A police officer from Chandler had come up to get a demonstration and we just watched. He said that the system has many applications in law enforcement and he seemed excited about it.

I went home a while later and put my dusty helicopter away. I’d logged 1.6 hours for the assignment — not much, but enough to make it worthwhile. And the technology I’d seen while I was out there was well worth the time spent.

You CAN Make a Living as a Writer

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Well, at least I can.

I just got my quarterly royalty statement from one of my publishers.

The only known about a royalty statement is the approximate time it will arrive and the period it will cover. The amount is always a surprise.

Imagine having a job and getting paid once every three months and not knowing how much you’ll receive. That’s the boat I’m in.

Of course, when I write or revise a book, I get advances on royalties. The idea behind the advance is that it provides some income for the author while she is hard at work. This is a good thing because royalties are usually paid two to four months after the end of the period they’re due for. So, for example, the royalty statement and check I got today was for the quarter ending June 30, 2005.

Advances are deducted from future royalties. So a book has to “earn out” before I get another penny for it. That means that if I get a $5,000 advance and I earn about $1.00 per book, the publisher has to sell 5,000 copies of the book before I see more money. I’ll be the the first to admit that I’ve written more than a few books that haven’t earned out. That’s partially the fault of the publisher, for offering such a high advance. Fortunately, I never have to give it back. But if I revise that book the amount that was overpaid to me is cross-deducted from the earnings on the revision. Books that don’t earn out are seldom revised. Why through more good money away?

Another thing that can eat away at royalties are returns of previous editions. This really hits me because so many of my books are revisions. For example, my Tiger book is selling very well and, according to the royalty statement, my Panther book (which is the previous edition) is also still selling. But my Jaguar book (the one before Panther) is in its return phase. Since that book no longer has net earnings, the returns are deducted from my Panther book. When that goes into returns, the returns will be deducted from my Tiger book. Get the idea?

The first book I ever wrote was co-authored with Bernard J. David. Bernard once said to me that I should sign books in bookstores as often as possible. Why? Because then they can’t return them.

But I’ve never had to guts to go into a Borders or B&N, introduce myself, and ask if I could sign books. Heck, what if they were on to that trick and said no? How embarrassed would I be?

Anyway, I got a statement from Peachpit today and it came with a nice check. A very nice check. The best check I’ve ever gotten, in fact. Cliff (my editor) said my Tiger book was doing well, but he failed to communicate just how well that was. Now I know exactly how well. And those numbers are three months old.

A bunch of my other books paid out, too. Oddly enough, three editions of my Excel for Windows (2000, 2002, and 2003) are still selling briskly. (What’s very odd is that Excel 2000 is outselling Excel 2002.) And I got some royalties on translations of various titles to French and German. (My royalty statement from Peachpit is 53 pages long, with 29 ISBNs on it. Good thing I have an accounting degree.) So even if the Tiger book hadn’t done so well, the other titles would have pulled me through.

But my Tiger book is doing well. And I think it deserves it. This book, and the previous edition (Panther) are two of my best works. I worked very hard on both of them. They’re big, fat books with very reasonable price tags, giving readers a lot for their money. And I continue to support them by appearing at Apple Stores (I’m going to Tucson tomorrow), writing articles about related topics for Informit.com and the books’ companion Web site, and now publishing podcast entries with even more tips and tricks.

This is what I do for a living. I’m a writer. And I’m doing pretty well.

Outsourcing Blues

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An actual transcript from a “technical support” chat with Microsoft.

Outsourcing telephone support jobs to cheaper foreign labor sources is one of the reasons my sister is currently unemployed. But that’s just one of the reasons I’m so opposed to outsourcing. The other is obvious from this actual transcript from a recent technical support session I had with Microsoft. This alone is one good reason to avoid buying products from companies that outsource their technical support.

Welcome to Microsoft Windows XP Chat Support
The Windows XP Chat Session has been accepted.

{Vinoth}Thank you for using Microsoft Windows XP Chat Support. My name is Vinoth. May I address you by your first name?
{Maria Langer}Yes.
{Vinoth}Thank you.
{Vinoth}Maria, how are you today?
{Maria Langer}I’d be better if I could get this thing to work.
{Maria Langer}Can I explain my configuration to you? It’s somewhat unusual.
{Maria Langer}I think knowing what I have here will help you.
{Vinoth}Maria, please do not worry, I will put my level best to fix this issue.
{Vinoth}Sure.
{Maria Langer}All the computers are networked via a wireless network on an Airport Base Station.
{Vinoth}Okay.
{Maria Langer}So I know the wireless part is okay.
{Maria Langer}The printer is an HP LaserJet 2100TN network printer.
{Maria Langer}It is connected to one of the Macs via an Ethernet cable and hub.
{Maria Langer}I cannot, however get the PC to print to the printer.
{Vinoth}Is your computer is connected to a Domain or a Workgroup?
{Maria Langer}Domain or workgroup. Not sure what you mean.
{Vinoth}Is the airport basestation is connected to any fileserver?
{Maria Langer}No.
{Vinoth}Okay.
{Vinoth}Just to make sure I have the correct information, could you please confirm the following information?
Case ID : SRZ050606001585
Email Address : mlanger@xxx.com
Phone Number : 928-684-XXXX
{Maria Langer}That looks right
{Vinoth}In case, if we need to contact you through phone regarding this issue, what would be the best suitable time (A two hour time slot with the time zone)?
{Maria Langer}Mornings are best. I’m here by 7 AM MST.
{Vinoth}We are going to troubleshoot this issue through chat and in case if we need to contact you through, can I take the suitable call back time as 7 am – 9 am MST?
{Maria Langer}Any time from 7 AM to 3 PM should work.
{Maria Langer}That’s a more precise answer.
{Vinoth}Okay.
{Vinoth}Maria, I understand that you want to install a network printer in your wireless network environment, is this correct?
{Maria Langer}Let me try this again.
{Vinoth}Okay.
{Maria Langer}I want to connect to an existing printer that is connected to a computer accessible via a wireless network.
{Maria Langer}Ok.
{Maria Langer}I guess the terminology would be to “add” a network printer to Windows.
{Vinoth}May I know how many computers connected in your network?
{Maria Langer}There are actually 3 Macs and 2 PCs, including my husband’s laptop in the other room. But I don’t access the Laptop.
{Vinoth}Maria, I understand that you have 3 Macs and 2 PCs and your laptop, currently the HP Printer is connected to one of the MAC and working correctly as a Local Printer, now you want to install that printer as a network printer so that you can give print from any one of this computer, is this correct?
{Maria Langer}Yes, but that printer is also working fine as a network printer among the Macs. Printer sharing is turned on on the Mac.
{Maria Langer}I don’t think it’s working as a “local” printer at all. They all access via the network.
{Maria Langer}The answer, according to the Apple support site, is to set up SMB/CIFS printer sharing.
{Maria Langer}There’s nothing about it in onscreen help.
{Maria Langer}http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1770.html
{Vinoth}Okay.
{Vinoth}Do you able to access that network computer through any of the other two Windows XP Desktop computers?
{Maria Langer}Yes.
{Maria Langer}The computer I’m trying to print from has no trouble “talking” to any of the Macs via the Wireless network.
{Vinoth}May I know the operating system of both the MAC and the Desktop Computer (XP Home or Professional)?
{Maria Langer}Mac = Mac OS X 10.4.1
{Maria Langer}PC = Windows XP Home
{Vinoth}Thank you for providing this information. Please give me 2 to 5 minutes, while I go through this case information. In the meantime, please read through the following:
{Vinoth}In the meantime, if for any reason you need to reconnect to Chat Support regarding this issue, please use your SRZ case number.

To reconnect, please do the following:
1) Open “Help & Support”
2) Choose to “Get Support”
3) Choose to “Get Help from Microsoft”
4) On the next screen, choose the option to “View My Support Requests”
5) Click on this SRZ Case number in the ID list and then select Chat.
{Maria Langer}Okay. Perhaps you can point me to a document with the following information:
{Maria Langer}”To print to your printer, Windows users must configure an SMB/CIFS network printer and use the Postscript printer driver, even if the printer isn’t a Postscript printer. Your Mac will translate the Postscript code into code the printer can understand. Have the Windows users see their Windows documentation for information on adding a network printer.”
{Vinoth}Okay.
{Vinoth}Now, all the computers in the network able to communicate with each other (both the Mac & Desktop Win XP) and the HP printer is working as a network printer and you can able to access the printer on all the MAC computer and now you want to share the printer so the Windows XP Computer can also access that computer, is this correct?
{Maria Langer}The printer is already set up for sharing, but the PC can’t “see” it.
{Maria Langer}In other words, I’ve done everything correctly on the Mac side. It’s the windows side I can’t get set up right.
{Vinoth}Does only the Windows XP Desktop computer unable to access the Printer or the MAC?
{Maria Langer}Yes.
{Vinoth}Does the MAC computer able to access this network printer?
{Maria Langer}Yes.
{Maria Langer}All of the computers can print to the printer EXCEPT THE WINDOWS PC.
{Vinoth}Okay, please give me 5 to 7 minutes to research this issue.
{Vinoth}Thanks for waiting. I appreciate your patience.
{Vinoth}Maria, since the printer is connected to one of the MAC, it lies under out of our Windows XP Support boundary, but still I will my level best to fix this issue.
{Vinoth}I’m going to research this issue for you now. It could take up to 5 to 8 minutes to check every possible avenue for a resolution to our issue. If you need to step away from the computer for a few minutes while I’m researching it, please feel free to do so. Your patience and co-operation is highly appreciated.
{Maria Langer}THIS IS BULLSHIT. The problem is, you don’t understand English.
{Maria Langer}While I was waiting for you to decipher the information, I FIXED THE DAMN PROBLEM.
{Maria Langer}Why do you think I have FIVE MACS and only one PC?
{Maria Langer}Because I’m sick of dealing with support people who will use any excuse they can to NOT answer a question they don’t understand.
{Vinoth}I am sorry for the inconvenience.

At that point, I left the chat.

Subsequently, Microsoft tried to contact me several times to talk to me about this session. I refused to talk to them.

It’s a shame that one of the biggest companies in the world, owned by the richest man in the world, turns its back on the U.S. public by outsourcing jobs to people who don’t even have the basic communications skills needed to get the job done.

I’d ask everyone to boycott Microsoft, but we all know how impossible that is. Instead, I ask that if you have a similar experience, write to Microsoft to complain. Let them know that U.S. customers want to be supported by U.S. workers. Keep jobs for American companies in the U.S.