Computer Woes (Again)

My computer’s hard drive starts forgetting where it put things. Important things.

In the 20-20 vision of hindsight, I guess I can say that the problem started a while ago. The most obvious symptom was programs “unexpectedly quitting” a lot more frequently than they should have. Mail was especially lazy; it would quit several times a day. Word and Dreamweaver weren’t doing their best either.

But I was in denial. The problem wasn’t on my computer. It was something in the operating system. It was Apple’s fault.

Yeah, right.

The next symptom was the spinning beachball. If you’ve used a Mac for a while, you know that a spinning ball appears when you need to wait for the computer to do something. (Macs are a bit more sophisticated than PCs, which still use hourglasses to mark time.) The problem is, my computer has dual G5 processors and I don’t run much software that puts a strain on them. The ball shouldn’t appear as often as it was or for as long.

Then, on Monday, I had the big problem. The computer seemed to lock up. I did a Command-Option-Esc (like a Control-Alt-Delete on a PC) and saw in the rather long list of running applications that the Finder was not responding. So I clicked the button to restart the Finder. It evidently decided that it wanted to permanently quit because it never came back. And, with the Finder gone, nothing else wanted to work either.

Dang!

I held the power button in until the computer shut down. I waited, then powered it back up. While it was starting up, I made lunch: chicken salad with dried cranberries and nuts. I put it in the fridge for later and looked up at my computer. All I saw was a white screen with an Apple logo. And that’s all that had been showing since I started making lunch.

Uh-oh.

I tried restarting again. Same result.

I managed to get the DVD drive door open. I shoved my Tiger DVD into it — after spending ten minutes locating it in the mess that’s my office. I restarted with the C key held down. The DVD drive spun and the computer started up.

Whew! At least it wasn’t the motherboard again.

The Mac OS X 10.4 Tiger installer appeared. I used the menu to choose Disk Utility. That’s the software you use to check and repair hard disk problems. The program launched, then attempted to read my hard disk. Three minutes later, it was still trying. It had been at it for about six minutes when I decided to restart again.

Bad idea. I was back to the white screen with the Apple logo.

Sh*t.

I disconnected everything except the power and monitor and tried again. No go. So I disconnected the power and the monitor, got my stuff together, and lugged the computer down to the car. I had my Honda at work and I don’t mind driving that down to Phoenix. But I was wearing my glasses so I couldn’t wear sunglasses and the day was very bright. To make matters worse, I was wearing my chili pepper pants, which are very loud and tend to make me stand out — in a bad way — in a crowd. But surely that didn’t matter. I didn’t want to go home to change. So I took off down the Phoenix Highway, heading for the Biltmore Apple Store.

I won’t go into a lot of detail here. It’s boring and you’ll think I’m whining. But I will say that the Apple Store was mobbed and that the waiting list for the Genius Bar was full. I could get an appointment for 6:40 PM. It was just before noon. When I told an employee I had just driven 70 miles from Wickenburg, his response was “So?” I couldn’t believe his rudeness. He then told me that if I spent $99 to buy a Pro Care membership, I’d go right to the front of the line. Of course, there were about 20 people on line to buy things and, by that time, I was fuming with anger. So I decided to try my luck at the Chandler Apple Store.

That was another 20 or so miles farther away, off the Loop 101. Same story, but I could get an appointment for 7:30 there. And someone explained that a Pro membership wouldn’t help me if the line was already filled up. The creep at Biltmore had lied to me.

I was very annoyed. Put yourself in my shoes. I’ve spent the past sixteen or so years writing about Macintosh computers. Dozens of books. I have purchased, with my own money, more than a dozen Macs during that time: Mac IIcx, SE/30 (2 of them; don’t ask), PowerMac 6100, PowerMac 8500, G3 beige, G4 (my current Web server), G5 dual (the patient), PowerBook 2400c, iBook SE, PowerBook G4 (my faithful 12″ laptop), Strawberry iMac, eMac (my current test mule), and 20th Anniversary Mac. I’ve spent more money on Apple hardware than anyone else I know. And no, I don’t still have all those computers. But I do have most of them.

I also bought a Newton, a QuickTake (which I sold) and 3 iPods.

Hell, I’m even a stockholder. (But I’m not complaining about that. The 200 shares I own have a basis of less than $4 per share. Last I looked, Apple was trading at $71 per share.)

And here I am with a dead computer, unable to write the three book proposals I need to get to my editor (I’m trying to line up my spring workload), and I can’t even get service at an Apple Store — a store, by the way, that I’ve done three presentations at over the past two years.

I spoke to the manager. I told him about the rudeness I’d experienced at the Biltmore store. He was fair but firm. The best they could do was “check in” my computer and try to get to it today or early tomorrow.

I had no other choice so I left it there.

They sent a guy out to my car with a dolly. G5s are very heavy computers. I think there’s lead in there. He pulled the computer out of my trunk, put it on the dolly, and wheeled it in. He was friendly and sympathetic. Not rude.

I gave my information to a girl who printed up a receipt for the computer. She promised to call sometime the next day.

I left the store, grabbed a sandwich from Paradise Bakery in the mall, and headed out to the car. I drove home, top down, stopping at the Desert Ridge Mall to pick up a new fish filter and a bunch of feeder fish for my big fish to eat.

I hit traffic, of course. I don’t know how anyone can live down there. You can’t drive anywhere in the valley without running into some traffic jam that doesn’t appear to be caused by anything other than driver stupidity.

Jeep TourThe next day, I had to do a Jeep tour with the local Jeep tour company. Whenever they have a big group, they ask me to drive. I take the doors off my Jeep, put a saddle blanket over the dog hair on the back seat, and join in for a slow drive in the desert with vacationers. This group was farmers from Indiana. I guess they can’t farm when the place is covered with blowing snow. I thought the tour was 2 hours, but it worked out to be nearly 3-1/2 hours. Didn’t matter much. My computer was on a bench in Chandler.

I went home and played with my PowerBook. I installed a random header image on wickenburg-az.com. It’s a cool feature with 12 images appearing randomly at the top of each page.

I got a message on my cell phone. The computer was fixed. I could pick it up. But I might want to back everything up as soon as possible, the guy added.

Hmm.

Mike works down near there and I called him up. He went to Chandler and picked it up. He dropped it off in the office this morning. I plugged everything in and fired it up.

It worked.

But it worked just like it worked before it died. I don’t think they did much to it. Maybe a little smelling salts.

I think it needs its hard disk reformatted and all the software reinstalled. I used to do that to all my computers once a year. That was in the days when all my documents could fit on a single CD. Not today, when my documents take up 25 GB of my hard disk (I archive old books and other work onto CD when they’re done). I know that’s nothing compared to the folks that do multimedia work, but it’s still a lot. And reformatting my hard drive annually would be a royal pain in the butt.

Just like it will be next week, when I do it.

I have to wait until next week. The folks at Apple gave Mike the computer, but they didn’t give him the Tiger DVD that was stuck in its drive. I don’t have operating system software to install. So I have to wait until they mail the disc to me. I should get it by Friday, Saturday at the latest.

So you know what I’m doing on Monday morning.

And today I ordered DiskWarror and TechTools. Next time this happens, I’ll stay home and avoid the traffic.

Essential Truth

More on the James Frey fray.

The Unger Report, a regular feature on NPR, talked about the “essential truth” in Jame’s Frey’s “memoir.” You can listen at NPR : ‘Pieces’ of Essential Truth. Or better yet: do what I do and subscribe to the Satire from the Unger Report podcast. It’s usually very funny.

I asked myself the other day why I’m so pissed off about this James Frey thing. I think it’s because, as a writer, I believe that writers owe the public the truth. If a book is a memoir, it’s supposed to be true, at least as you remember the truth. (If this is the way Frey remembers the truth, he really needs to get into therapy.) If a book’s content is so exaggerated that large parts of it are made up, then that book should be sold to readers as fiction.

From what I’ve read about the book, it wasn’t particularly well written and it was turned down by 17 publishers when the author attempted to sell it as fiction. So the only way he could sell it to a publisher — and to the unsuspecting and trustful public — was as a real life story.

And that’s what pisses me off. He abused the reader’s trust. No writer should ever do that.

A Million Little Lies

Indeed.

I just finished reading “A Million Little Lies: The Man Who Conned Oprah” on the Smoking Gun Web site. The article is a lengthy and detailed expose on James Frey’s book, A Million Little Pieces. The book that Oprah has blessed with her “Oprah Book Club” seal, thus sending it zooming to bestseller status in a matter of months, with 3.5 million copies sold. The book marketed as a memoir of an addicted, alcoholic criminal’s fall and rise. The book that’s full of lies.

Don’t fall for the bullshit. Read this article before you buy or read the book. The fact that this guy is cashing in on lies about real events and becoming a role model for addicts and alcholics trying to kick their nasty habits without real help is an offense. The fact that Oprah fell for his line of bullshit and got so many people to buy into it is an outrage.

But what gets me is this: Frey attempted to sell his book as a novel and was turned down by 17 publishers. It was the 18th who bought it as a memoir. Makes me wonder who’s in charge of the lying here.

It also makes me wonder how many other “true stories” are really true in this age of alternate realities.

A Trip to Macworld Expo in San Francisco

I go to Macworld Expo, see new stuff, party with the Peachpitters, and still manage to find my hotel.

TehatchapiI took an America West — or is that US Airways? — flight from Phoenix to San Francisco on Thursday morning. The flight departed at around 8:15 AM and took off into the east into clear skies. The plane banked to the right until it was heading west, following I-10. I saw familiar sights out my window for most of the flight: Wickenburg, Harquahala Mountain, Salome, Bouse, the Colorado River, the road that runs past Rice and eventually past the north end of Joshua Tree National Park, the airport at Twentynine Palms, Big Bear Lake, Apple Valley, Edwards Air Force Base, and Rosamond. The jet took a route just south of the one I usually take when flying the helicopter from Wickenburg to California’s Central Valley, but because we were cruising at about 30,000 feet, I could see so much more. The lake at Rosamond seemed huge, the windmills on the Tehatchapi’s southern slopes were clearly visible. The pass was socked in on both sides with clouds, but the town of Tehatchapi, on top of the mountain, was perfectly clear (see photo). The central valley was completely filled with low clouds — so low that I don’t think general aviation flight would be possible. It reminded me of my scud-running adventure from last spring’s Georgetown, CA to Wickenburg, AZ flight. The tops of the clouds had a odd pattern to them, like waves far out on the ocean.

I spent the flight catching up with podcasts. Listening, that is — I’ve fallen far behind recording them. I listened to NPR’s story of the day episodes stretching back into mid December. When I was finished with those, I started on Slate Magazine podcasts. I did the crossword puzzle in the airplane magazine and attempted to take some notes for a presentation I needed to do later in the day. Then we started our approach to San Francisco and the mountains along the coast poked up their slopes through the clouds below us. There was green grass on some of the southern slopes; in a month or two, all the hills would be a rich green color there. But I seldom get to the California coast in the spring, so I’m accustomed to seeing the grass when it’s all dried out, making the hills look golden in the California sun.

The plane got to the gate at 9 AM local time. I had just one bag — a small backpack that held my PowerBook, some books I planned to give away at the end of my presentation, and clothes for the overnight stay and next day — so I didn’t have to go through the baggage claim ordeal. The bag was heavy, though, and it only seemed to get heavier as I made my way from the gate to the BART station.

BART, in case you don’t know, stands for Bay Area Rapid Transit. I used to take a cab from the airport to Moscone Hall for the Macworld Show, but I’d heard that BART went from the airport into the city and figured I’d give it a try. It was a relatively pleasant trip in a train car that reminded me more of a Long Island Railroad electrified train car than a New York City Subway car. The seats had upholstery and I don’t think they were quite as clean as they should have been. That gave the car a not-so-nice smell. But it wasn’t bad and I got used to it. I listened to my iPod and looked at the window when the train was above ground. It took about 30 minutes to get to what I thought was my stop: Montgomery Street. In reality, I should have gotten out one stop earlier, at Powell.

I came up from underground, got my bearings, realized I’d erred about the train stop, and started walking. San Francisco reminds me a bit of New York in that it has that “old city” feel. Lots of old buildings, many of which are pretty tall, some narrow streets, noisy traffic, homeless people on the sidewalks. The weather was pleasant and I was soon warming up inside my jacket.

My friend Ray called on my cell phone with a lead on a helicopter job for a construction company working along the Mexican border. I stopped and took notes on a receipt, wondering if I could be fortunate enough to get the job.

Advertising ScootersIt was less than a mile to Moscone and when I got there, I found the place relatively quiet. It was just after 10 AM and most attendees had already gone into the exhibit hall. I used a free pass to go through the registration process and get a badge, then crossed the street and went into the hall. I saw some scooters pulling advertising trailers — an Apple advertising gig, I knew. (I later got a photo of the scooters parked alongside the street.) My first order of business was to dump my jacket and the heavy bag at the Peachpit Press booth. It took me a while to find it, which was quite embarrassing because I actually walked right by it twice. They said it was near the Apple booth and they weren’t kidding. It was right inside one of the doorways to the exhibit hall, adjacent to the Apple booth.

I ran into a few people I knew, including Connie Jeung-Mills, the production person who’d worked on many of my books. I chatted with her while I stuffed my belongings under a table skirt in the booth, reserving an old Adobe canvas bag and note pad to carry while I walked the floor. I couldn’t believe the number of books in the booth. Most of the titles were about graphics and Web publishing, but I also the books I’ve written for them: Tiger, QuickBooks, and the little Visual QuickProject Guides for Word and Excel.

iPod-compatible carsI walked the floor. There was a lot to see, but not nearly as much as in the “old days,” when the show took up both sides of Moscone’s hall. I’ve never seen so many iPod accessories in my life. I think one out of every ten booths was peddling something for an iPod. Talk about trying to cash in on a craze. There were even iPod-compatible cars on display (see photo).

By 2:30, I was ready for a rest. I also needed to create my presentation, which was scheduled for 4 PM. I’m a last-minute person — I always have been — so I left the hall and found a seat on one of the balconies overlooking the hall entrance. It was nice and bright and airy up there and only about half the seats were occupied. Some people chatting, some people using laptops, other people eating or reading. I was very surprised to find that my PowerBook immediately connected to a wireless network when I opened it up. I was able to surf the net and check my e-mail.

I jotted down some notes about topics I thought my audience would be interested in. Mostly “cool features” stuff taken from my soon-to-be-published Informit.com article titled “Five Funky Finder Features.” (They may change the title, so if you go looking for it online, keep that in mind.)

While I worked, a man sitting nearby began complaining about how few seats were available. Two of the four balconies were blocked off, cutting the amount of available seats in half. But that didn’t seem to matter, since there were still empty seats to be had. One woman sitting nearby made the fatal error of acknowledging him. This resulted in him continuing his complaints. Another woman finally said to him, “I’m trying to enjoy my lunch and you’re ruining it.” He kept up for another minute or so before the woman, who was eating some kind of salad out of a Tupperware container, said, “No, I really mean it. Your complaints are ruining my lunch.” He seemed to get it then and he shut up. A while later, he closed up his iBook and went away. The whole exchange had been pretty funny. I was glad the woman had spoken up, though. He’d been quite a whiner and it was good when he finally shut up.

I did my presentation and it went well. I covered it in another blog entry.

Afterward, I met with Nancy and Cliff, two of my editors, for drinks and a bite to eat before the Peachpit Party. We wound up at an ethnic restaurant about two blocks away. Don’t ask me what kind of ethnic restaurant — I really don’t know. We ordered three different tappas dishes and a round of drinks. We talked business for a while — stuff I don’t want to cover here. Cliff left to go to an Apple party. Nancy and I finished our drinks and headed over to the Peachpit party.

Peachpit PartyI saw a bunch of Peachpit authors and editors and drank exactly one vodka martini more than I should have. The problem was, I still hadn’t checked into my hotel and I wasn’t exactly sure where it was. Or what it was called. Although I didn’t feel drunk after the third martini, I knew it was time to stop so I switched to water. Good thing I did. They must have used delayed reaction vodka in those drinks because I didn’t start feeling drunk until I was halfway done with my water. Still, I never got too drunk to realize that there were lots of people worse off than I was. Kim was probably the worst. It was her last day of work for Peachpit and she was partying a bit heartier than she should have.

I dug out the info for my hotel around 11:30, realized it was only about a block away from where Tom and Dori were staying, and walked with them. The walk took us down Market Street, which was surprisingly active with normal people (and a few weirdos) at that time of night. When we went our separate ways at Fourth Street, I felt safe enough to continue that last long block on my own. But it was good to get to my hotel and check in. I think the guys at the desk suspected that I wasn’t exactly sober, but they didn’t comment. I’m sure they’ve seen worse. And I wasn’t too drunk to realize that the guy had forgotten to give back my credit card with my room key.

I stayed at the Hotel Milano on Fifth Street. It’s an old hotel that has been fixed up. My seventh floor room had two windows that looked out across a narrow ventilation shaft to the two windows of a room in the next hallway. The room was big with a small television at one end and the king-sized bed at the other. I got undressed and into bed and watched a Seinfeld rerun for a while before turning off the television and going to sleep.

The only thing I’d forgotten to do was to check and adjust the thermostat. I was cold enough all night to sleep poorly but not cold enough to get up and do something about it. I hate that.

I woke at 5:30 AM local time. (I hate that, too.) I watched some Weather Channel and started work on this bLog entry before showering, getting dressed, and going out for breakfast. I wound up at the Marriott a few blocks away. I had a nice breakfast from the buffet, then walked back to my hotel and wasted more time on my computer. The show didn’t open until 10 AM and there was no reason to rush.

I packed and checked out at 9:30 AM. My bag was heavy, despite the fact that I’d given away the five books I’d brought with me from Arizona and I hadn’t bought anything else. I did have some product literature on board, but not enough to take the weight of five books.

At Moscone, I took a seat on one of the balconies to check my e-mail and my Web sites. The sites had been down the day before because of a computer glitch, but they were back online that morning. At 10 AM, I was back on the show floor, stashing my bag under a table at the Peachpit booth.

I bought a SightFlex stand for my iSight camera. Heavy.

I called America West and asked about an earlier flight. It was fully booked.

The Apple BoothI bothered an Apple booth guy for a demo of iWeb. It’s a cool little software package and I hope Peachpit lets me write a book about it. The guy who gave the demo was a software engineer and had written Pages, Apple’s word processing program. (I don’t know why they didn’t have him demo that.) I told him I used Word and had been using it for years. He told me that if I tried Pages, I’d switch. So I’ll try it again next week and see how I do with it. Word really is overkill sometimes. But, at the same time, I’m not too thrilled with the idea of software that works more like a page layout program than a word processor without giving you the control over page elements. If I recall, that was my main gripe about Pages.

The Apple BoothThe Apple Booth, by the way, was enormous. I think it gets bigger every year. There’s always a huge theater area (see photo) and this year there were 40-foot high “posters” of the new MacBook Pro (terrible name!) laptop and Intel processor iMac. I felt like a Lilliputian as I walked around the booth.

I wandered around the hall some more, killing time.

I ran into Sandee Cohen, Ted Landau, and Tonya Engst at the Peachpit booth and spent some time chatting with each of them. Then I grabbed my bag and made my exit. It was 11:30. I figured I’d stop by the Apple store before grabbing a bite to eat.

I dropped off my bag at a hotel along the way, checking it with a bellman. It felt good to get that damn thing off my back.

After looking around the Apple Store, I spent about an hour in Cody’s, a very nice bookstore near Market Street, not far from Virgin and the Apple Store. They were expecting President Carter as a speaker later in the day and the audience seats were already starting to fill with people who had nothing better to do with their time than spend the day sitting in a folding chair in the basement of a building, surrounded by books.

I walked up to Union Square, passing a handful of panhandlers and more than a handful of tourists. The cable car runs down Powell Street there and there are always a lot of tourists around. The area itself reminds me of lower Broadway in New York, with lots of discount luggage stores and shops that sell t-shirts and other tourist favorites. Kind of sleezy without being sleezy enough to scare people away.

Then I made my way to the Nikko, thinking about sushi for lunch. I was just about to go into the Japanese restaurant there when I noticed a Chinese dim sum restaurant across the street. I went there instead and had a very good lunch.

By that time, I’d had enough of San Francisco and was ready to head out to the airport. You know, I’ve been to San Francisco dozens of times and, unless you have a lot of time on your hands and comfortable walking shoes on your feet, it isn’t such a great place. I had neither and was more interested in finding a comfortable place to wait for my flight home than shopping or even walking around the city.

I retrieved my bag, gave the bellman a tip, and descended into the BART station. A while later, I was on a train bound for Daly City. I changed trains and got on another one for the airport. I listened to podcasts the entire time: Slate magazine and, when I was finished with those, Slate Explainer. The usual at the airport: get a boarding pass, go through security, find the gate, settle into a seat. I found a seat by an electric outlet and used it to charge up my PowerBook. For some reason, I expected to use it on the plane.

The plane was completely booked. Overbooked, in fact. They offered $400 worth of travel for volunteers, but I wasn’t interested. There was a woman in my seat when I boarded and, since it was my seat and not hers, she gave it up. When all the seats were filled, they closed the doors and we got underway.

I was asleep within ten minutes of departure.

My Presentation at the Peachpit Booth

I give a demo on Mac OS X 10.4 Cool Features

I was at Macworld Expo on Thursday and Friday. I’d gone primarily to gather information for a book I’ll be starting next week. But while I was there, I did a quick presentation at the Peachpit Press booth.

Peachpit has one of the nicest booths at the show these days. It’s a big booth with lots of tables full of books. Behind a wall, there’s a small theater where authors give presentations in front of about 20 chairs. I suspect that a lot of people sit in on presentations just to get off their feet for a while, but I’d like to think that some of them come just to see a particular author.

They wired me up with a wireless microphone (huh?) and I plugged my 12″ PowerBook into their projection system. When it appeared that no more than half the seats would be occupied, I started my presentation.

You have to understand that the more I plan for a presentation, the worse it is. So I don’t plan much anymore. Instead, I kind of “wing it.” I’ve been winging it for years now and I haven’t embarrassed myself yet.

My preparation for this presentation consisted of about 45 minutes seated in the Moscone Hall lobby, sucking at the Internet from a free wi-fi “connection” that was floating about the hall. I looked up my articles for Informit, which are also on the Peachpit Press Web site, and chose a few topics from them. What I really wanted to talk about was the article I’d written called “Five Funky Finder Features,” but it hadn’t been published yet. Fortunately, I found a copy of it on my hard drive, so I noted the topics on a steno pad. Then I thought of a few more topics to talk about, jotted them down, and was done.

I started off by introducing myself and telling them the story about how the Mac changed my life. (If you haven’t heard that story, you might want to search these blogs once they’re all online. I’m sure I wrote about it somewhere.) I told them about how the Peachpit Press and Informit.com Web sites are great sources of free information and even showed them my page on the Peachpit site to prove it.

Then I launched into my topics, using the notes I’d jotted down to keep me from forgetting what I’d planned to talk about. I answered questions as they came up — the hardest part was hearing what people were asking. (The hall is so darn loud and my ears were still stuffed from the plane ride.) After telling them about something, I’d ask whether they knew about it and was very surprised to find that I was teaching them new stuff. That was the goal, so I succeeded.

I showed them some of my favorite widgets, too. And how to set up iCal to show birthdays from people in your Address Book. This will be in a future Informit.com article.

The last thing I showed them was how you could connect a Garmin GPS to a Mac using a PC cable and adapter, then show waypoints and routes on the maps and satellite photos using Terrabrowser. The idea was to prove that Mac users could do just as many cool things with their computers as PC users. I think I got the message across.

The seats filled up gradually. Some people left, others took their place. One woman, who was pretty new to Macs, probably didn’t realize that she was my first choice to get a free copy of my Tiger book (heck, I didn’t want to carry them back home). She left before the end and missed out. I gave out that book and the two Visual QuickProjects I’d brought along at the end of my presentation.

It had been fun and I was glad I did it. Peachpit videoed the whole thing and I think they’ll be releasing it as a video podcast on their Web site. When I find out more, I’ll add a link on this Web site.