A Hectic Month

And I thought February was bad.

March was likely the most hectic month I’ve had since I began freelancing back in 1990. It combined flying, travel, customer service, and the completion of a book in such a way that I was constantly busy and constantly thinking about what would come next. The month’s almost over now and I can look back at the craziness that was March 2011.

Two Businesses, Two Sets of Balls to Juggle

Those of you who know me or have been reading this blog for a while know that I wear two hats:

  • Freelance writer. I’ve been a freelance writer since leaving my corporate job back in 1990. I write mostly books, but I also write some articles. My area of “expertise” is software how-to for Mac OS, Microsoft Office, Twitter, WordPress, FileMaker Pro, etc. I’m a Mac person but I also “do Windows” when necessary.
  • Helicopter pilot. I’ve owned and operated Flying M Air, a helicopter charter company since 2001, although the business “got serious” in 2005 with the acquisition of a larger helicopter and an FAA Part 135 certificate. I fly tours, day trips, charters, multi-day excursions, aerial photography, and survey flights in the Southwest U.S. during the winter months and escape the heat to the Northwest U.S. for agricultural work in the summer.

Juggling these two jobs has never been difficult. Writing gives me a huge amount of flexibility as far as time is concerned. I can usually put a writing project aside for a few hours or a day or even a few days to handle the demands of my flying business. After all, there never was much flying business — until recently.

And that brings us to March 2011.

Starting Off with a Bang

Hoover Dam and BridgeThe month started off with a bang. One, two, three: three days, three charters. I took a couple on a Moonlight Dinner Tour on Tuesday, took three people to the Las Vegas area and back on Wednesday, and took another couple to Sedona for a few hours on Thursday. That’s 8.9 hours of flight time in three days.

(Okay, so I know that I used to fly a lot more when I was a tour pilot at the Grand Canyon. But this is different. These flights are for my company, not some humongous tour operator serving busloads — no exaggeration there — of people daily.)

Wildlife Surveys

Escape RouteI changed gears the following week and spent a good portion of the next two weeks conducting wildlife surveys for a client in various locations throughout Arizona and New Mexico. Not only did this require me to do about 40 hours of seriously intense flying in a relatively short period of time, but I also spent four nights away from home.

In the middle of all that, I had to arrange for some minor maintenance for the helicopter — I was quickly approaching my 50-hour required oil change. I’m still amazed that I managed to pull that together as quickly as I did. Many thanks to my now-retired local mechanic, Ed, for taking care of it for me.

The Excursion

Also on my calendar for the month — booked months ago — was a custom 8-day version of Flying M Air’s Southwest Circle Helicopter Adventure. I don’t do these trips very often — they’re costly and not everyone understands the value of what the package price includes — but it’s become almost routine, with me using the same hotels and tour operators and flying the same routes each time.

Icy-covered HelicopterThe emphasis this time around was on “adventure” in that the weather really messed with us. Not only did we get snowed in at the Grand Canyon, but high winds made flying conditions less than ideal. It was extremely stressful for me; these folks had paid a lot of money for a trip and it was my job to make sure they were happy. Worse yet, to make up for scenery missed when I had to reposition the helicopter without my passengers on board, I had to fiddle around with the routes a bit to make sure we overflew certain terrain. And then there were doors-off photo flights as part of the trip; that wouldn’t have been so bad if it weren’t so darn cold.

In the end, I wound up flying more than 10 hours, driving more than six hours, and spending seven nights in various hotels all over northern Arizona. All while stressed out. Exhausting.

First LightI did, however, get a chance to fly down to Marble Canyon at dawn for breakfast with a friend. Shot some nice video along the way. I’m working on another video with the 10+ hours of “nosecam” footage I shot that week.

And the Total Is…

In case you’re wondering, I flew a total of 76 hours in March. To give you an idea of just how much that is for me and my business, for the past six years, I’ve flown only about 200 hours per year.

So in one month, I flew more than 1/3 of the hours I fly in an entire year.

But Wait, There’s More!

That’s just the flying side of things. I was also chest deep in a new book for a publisher I haven’t worked with before.

I don’t want to go into details about the book. I’ll just say that the experience was not ideal for me — and likely not for the publisher, either. The trouble is, the book seemed to drag on and on. Normally, I can knock off a new book in a month or so with constant pressure and support from my editor. This book…well, we’ll just say that no one seemed to be too interested in me finishing it up.

Until March.

That’s when someone pulled the project off the back burner and turned up the heat. I had to finish writing a chapter or two, then start reviewing edits and proofs. And revising screenshots — let’s not go there, okay?

Trouble is, I needed to do this kind of work in my office and I was away from my office for about half the month. So the days I was in my office, I was working my butt off on this book.

Yesterday, I reviewed the last of the first-round proofs. The book looks remarkably good and I’m more proud of it than I should be. But they tell me there’s a second round of proofs to come. How can I politely tell them that I’m sick of looking at it? Answer: I can’t.

The Months Ahead

So far, my April calendar looks refreshingly open. I have another short wildlife survey, two moonlight dinner tours, and a multi-day photo flight with a regular client. I have two book projects to start — one brand new, one a revision. And that’s it.

In May, I have another wildlife survey flight that’ll likely go two or three days and then a week at Lynda.com to record a course revision. And then, at month end, I move up to the Pacific Northwest for the summer.

I’m Tired…And Glad It’s Behind Me

The month of March left me exhausted and I’m glad its over. I wish I’d been busy like this 5 or 10 years ago. Now that I’m getting older, I’m really feeling the impact of hard work and long hours flying or in front of a computer. It’s great for my businesses, but difficult for me.

Anyway, this should give you an idea of why my blog posts have been in short supply. I’ll try to start writing more regularly again soon.

Grounded at the Grand Canyon

Weather. Again.

This week, I’m on a Southwest Circle Helicopter Adventure with two very nice folks from California. Although this helicopter excursion normally runs 6 days and 5 nights, these folks expanded the trip to add 2 more days at Lake Powell.

The weather was an issue from Day 1, when we departed Phoenix Deer Valley Airport and headed north to Sedona. Although the forecast didn’t seem out of the ordinary — mild temperatures, light winds, clear skies — an odd white haze had settled over the Phoenix area, making visibility poor. It was like flying in Los Angeles. Ick.

Oak Creek VillageSo instead of giving my guests their Phoenix Tour and heading up the Verde River on Day 1, we took a shorter route to Sedona that overflew Lake Pleasant and stayed within several miles of the I-17 corridor. I figured I’d save the scenic flight for when visibility was better. I also expected visibility to be better in the Sedona area and was very surprised that it was not.

Of course, I watch the weather closely on these trips. Heck, I seldom go for more than a few hours without checking the forecast for the next three days and destinations. That’s how I knew the wind would kick up at the Grand Canyon for Day 2 and likely keep blowing through Day 3.

White Haze on Coconino PlateauThe flight to the Grand Canyon on Day 2 wasn’t anything special — except for that white haze that persisted, even up on the Coconino Plateau. Very odd for Arizona. It wasn’t blowing dust, either — the wind wasn’t strong enough for that. Just an ugly haze.

We got to the Grand Canyon in time for my guests’ helicopter tour with Maverick Helicopters. We then piled into my redneck truck, which lives at the Grand Canyon during the winter months, and went into the park. I set my guests free to enjoy their day at the South Rim and did my job: getting their luggage into their rooms. Then I relaxed in my own room. I’d been at the Grand Canyon so many times when the weather was so much better. I was tired and thought I’d take it easy for the rest of the day.

Of course, I still watched the weather. I wasn’t happy about what I saw for Day 3. Winds 25 gusting as high as 41 would make for a rough flight out of the area. And then there was the 90% chance of precipitation with 100% sky cover. The forecasters said to expect snow flurries with accumulations under 1 inch. This was a far call from the blizzard I’d experienced at Bryce Canyon the month before, so the snow didn’t worry me much. It was the cloud cover. I knew how low clouds could get at Grand Canyon Airport. If they came too low for a safe, VFR departure, we’d be stuck.

One of the drawbacks to scheduling a Southwest Circle excursion is that everything needs to be booked and paid for in advance. Last minute cancellations are not only costly, but they cause nightmares in merely making changes. For example, if we missed a Monument Valley date, we would likely not be able to stay there the next night — the place is booked months in advance. My guests were scheduled to take an Antelope Canyon Tour on Day 3 and a Lake Powell boat ride to Rainbow Bridge on Day 4. Although Antelope Canyon could likely be rescheduled, the boat trip could not. So weather delays cause nightmares for me during a trip. It’s for that reason that I usually can’t relax until we reach Monument Valley, normally on Day 4.

Grand Canyon DawnDay 3 dawned gray but with plenty of visibility. I even got out and snapped a few photos when the sun poked through some clouds and illuminated one of the rock formations in the canyon near Bright Angel Lodge, where we were staying. I grabbed some coffee, went back to my room, and checked e-mail. An hour later, I peeked out the window and saw that it was snowing.

It was 7 AM. We were scheduled to leave at 9 AM.

Over the next hour, visibility dropped to near zero and the snow came down hard and fast.

After dealing with an almost flat tire on my redneck truck, I called my guests and told them we’d be delaying departure. I got their room checkout time extended to noon.

By 9 AM, it was pretty obvious that we weren’t going anywhere anytime soon. I shot this video outside the Bright Angel Lodge, right on the rim of the canyon. (I added the voiceover later that night.) Trouble was, I couldn’t extend our stay at the Canyon and I had all those other activities scheduled.

My Redneck Truck, with SnowI felt bad for my guests. They’d spent a lot of money on this trip and now they were stuck at a scenic place with no scenery and no helicopter flight to get them to their next destination. So I became their driver for the day. After realizing that the truck was not likely to make it to Desert View (on the east end of the park) before the roads were cleared, we stopped at the Visitor Center and the Geology Museum before heading into Tusayan (the tourist town outside the park) for lunch. The plan was for them to see the IMAX movie across the street next.

By 1 PM, the weather seemed to be clearing out. As we ate lunch at a “steakhouse,” I came up with a plan. While they were watching the movie, I’d prep the helicopter for departure. If the visibility held, we could escape to the east and arrive in Page before dark. (I’d already rescheduled their Antelope Canyon tour for Day 5.)

Icy-covered HelicopterBut that plan failed miserably. When I got to the airport, I found the helicopter’s right side — the side facing the weather — completely iced over. The main rotor hub, the tail cone, and the tail rotor were all coated with ice. Even the skids looked frozen to the ground. And, of course, there was a good helping of snow in the fan scroll (again!) and even some inside the air intake port. The temperature had dropped by 10°F and it was now below freezing. It would not warm up again that day. The helicopter was officially grounded.

Cloudy CanyonI wound up driving them to Page. The trip should have taken just over 2 hours, but since the weather was clearing enough to see into the canyon, we made several stops along the way. We arrived in Page at 8 PM. I checked them into their room, made sure they were set for the next day’s boat ride, and checked into my room at the Day’s Inn.

Grand Canyon JuniperNow what I needed was a thaw — temperatures above 32°F. I must have called the AWOS number for GCN a dozen times before 10:30 AM on Day 4. Then I climbed into my redneck truck and made the trek down to Grand Canyon Airport. It took 2 and a half hours with just one stop to snap pictures of a very different (from the previous day) view.

The temperature was about 36°F when I arrived at the airport. The sun — my friend! — was playing hide and seek with thick, layered clouds. But the tour operators were all flying — visibility was great! Even the wind was not a factor. Most of the ice on the outside of the helicopter had melted. I just had to resort to my hot water trick to melt all the snow out of the fan scroll. After a good preflight, I started it up. A little rough at first and it took a full 10 minutes to warm up. But then I was ready to go and, after getting clearance from Grand Canyon tower, took off and headed east.

Echo CliffsThe flight was, for the most part, smooth. I ran the video camera (as you might expect) and captured some good footage over the Little Colorado River Gorge and along the Echo Cliffs. I set down on a helipad at Page Municipal Airport at 3 PM.

Today, the weather is clear with not a cloud in the sky. My guests are just finishing up their Antelope Canyon Tour. Tomorrow, we’ll continue on our way, winding up at Monument Valley in the early afternoon. So far, the forecast looks great.

Let’s hope it stays that way.

My Epiphany about Clients and Jobs

I finally realize that the key to success in my business is good clients with good jobs.

At Boulder City
N630ML at Boulder City, NV during a recent charter flight.

I’ve owned my helicopter charter business since October 2001, when I started it with a commercial pilot certificate and a Robinson R22 Beta II helicopter. In 2005, I got serious: I upgraded to a Robinson R44 Raven II and got a Single Pilot Part 135 certificate from the FAA. So I count January 2005, when I took delivery of the helicopter, as my serious start date.

But it was just this past week that I had an epiphany about my business and the key to its success.

Let me tell you about it.

My Original Strategy

Since day one of my business — even in the R22 days — my goal was to maximize flight time, with the idea that it would also maximize revenue time. This caused me to do several things that were really not in the best interest of my company:

    How Groupon Fits In
    I just had to add this side note because it really does apply. Groupon is perfect for businesses who want to sell a ton of products or services below their cost. (Why anyone would want to do that is beyond me.) Businesses justify the deep discounts that Groupon requires as an “advertising expense.” But it’s likely to be the most expensive and least effective means of advertising a business could try. Sure, you’ll get lots of customers, but will you ever see them again without a Groupon certificate in their hands? I wrote extensively about Groupon here and here.
  • Appeal to the lowest common denominator. I assumed that one way to maximize flight time was to make flights cheap enough for most folks to afford something. In the beginning, I actually offered 15 minute flights. Trouble is, it takes just as much time to preflight and postflight the aircraft for a 15-minute flight as a 2-hour flight. So I would spend two hours of my day to get 1/4 hour of revenue. (What was I thinking?) Later, I upped the shortest flight to 30 minutes.
  • Offer rides at outdoor events. This is part of the lowest common denominator concept, but in this case, I offered a bunch of short rides — usually 8-10 minutes each — during one or two day events. When things were good, I’d do great. We had lots of really good events. When things were not good, however, I’d lose money, sometimes spectacularly. I recall our Lake Havasu Spring Break disaster, which cost about $2K in setup, fees, and repositioning time for a total of 9 rides. I pulled the plug after just two days. (To this day I harbor bitter feelings about the little shit kids on spring break, interested solely in beer and boobs.)
  • Make “special deals” on pricing. I cannot tell you how many clients attempt to weasel down my pricing by telling me about their budget. Photographers and real estate people are notorious for this. For years, I’d “work with them” to keep my prices low, just to get their business.
  • Donate flights to charities in exchange for free advertising. Let’s face it, who really looks at sponsors in the booklets at those charity events? The last straw was when I discovered that my company was not mentioned in a sponsor booklet at all.
  • Spend money on ineffective advertising. I tried newspaper advertising, magazine advertising, tour guide advertising, and even foreign language tour guide advertising. I tried trifold brochures and rack cards in racks I had to pay to be placed in. I tried radio advertising. I tried Google Adwords and Facebook ads. Although I don’t have exact numbers, I am absolutely certain that I spent at least five times more than what I received in revenue through customers gained by these efforts. I didn’t even get that many calls. The few that mentioned the rack cards were either looking for a tour over the Grand Canyon (which I can’t do) or trying to buy a cheap (less than $50/person) helicopter ride.
  • Work with hotel concierge staff. Part of a concierge’s job is to find things for their guests to do. Helicopter flights are a good option. There are four drawbacks to working with hotel concierge staff:
    • No matter how much printed material you provide to describe your tours in detail, they never seem to understand what you can do. Evidently, once they file the 16-page, full-color Information Package I send them, they can’t be bothered to consult it.
    • If you’re not in their face every week or so, they won’t remember you. I don’t have time to schmooze 20 different concierges all over the Phoenix/Scottsdale area every week.
    • Staff changes; the person you schmoozed last week may have moved back to Minnesota this week, so now you’ll have to schmooze her replacement. Honestly, I can’t keep track of them all.
    • They won’t even consider recommending you unless they get a good sized piece of the action. Like 20% off the top. My margins are so thin that if I paid that, they’d make more money than me.

The underlying goal of all of this was to get any work I could, just to have work. This is how I thought it should be. Seems to make sense, no?

Strategies Change

As I’ve already hinted, I began to get smart about my strategy as time went on.

  • I stopped offering short, cheap flights. I now have a one-hour minimum for any flight.
  • I stopped doing rides at events unless the event is within 30 minutes flight time of my base or guaranteed to draw a good-sized crowd of families.
  • I no longer offer special deals. My price is my price. Take it or leave it.
  • I no longer donate flights to any charity. (Hell, it’s cheaper to just write them a check.)
  • I slashed my advertising budget. Now I rely on word of mouth, rack cards placed in free places, and a Web site that apparently Googles pretty well.
  • I cut concierge commissions to 10% and, other than sending out the Concierge Package at the beginning of the season and answering their occasional calls, I don’t contact them at all.

You’d think that drastic changes like these would reduce the amount of business I get. It didn’t. In fact, I seem to get more calls and more conversions of those calls to real business.

Think Different

Still, the amount of business I got was barely enough to support my helicopter operation. I certainly couldn’t quit my “day job” as a writer. There’s a lot of competition in the Phoenix area, with at least three helicopter flight schools that have many aircraft and qualified pilots at their disposal. Clearly, I needed to set myself apart from them.

One way I did this was by offering day trips and multi-day excursions. This was something my competition was not willing to do — they simply couldn’t take a helicopter offline for a whole day or multiple days.

Another way I differentiated myself from others was to agree to fly as needed for any kind of mission I was permitted to do. You need me to chase a race car around a track 50-100 feet off the ground? I’ll do it. You need me to fly alongside a cliff face at 20 knots? I’ll do it. You need me to fly sideways low over a golf course from tee to green? I’ll do it. The flight schools won’t. That’s “dangerous” flying and they’re not willing (or able due to insurance limitations) to let their pilots fly like that.

Just being willing to say yes, was a great way to increase my business. Still, my overall strategy was to fly as much as possible for whoever hired me to fly. That mean focusing on the quantity of jobs and not on the quality.

My Epiphany

Wildlife Survey

Nosecam image from one of my recent wildlife survey flights. The work is difficult and dangerous, requiring me to fly alongside cliff faces hundreds of feet off the desert floor.

And that brings us to this past week. I was hired by a client to do a four to five day wildlife survey. I’d flown for this client three times before, most recently in February. In each instance, it was a one-day job with some intense flying. But this year, the client hired me to fly multiple missions, some of which would last multiple days.

This week’s job lasted four days. It would have gone a fifth, but we worked our butts off to finish what could have been two days’ work in just one very long day. (I took off from my base before sunrise and returned after sunset.) In that four days, I flew 31.6 hours. That’s more than I normally fly in a month.

And guess what? I’ve got another three days for the same client company next week. And another one or two days in the beginning of April. And possibly another two or three days in May.

That got me thinking about how much revenue comes from a job like this. A very good amount.

And that got me thinking about similar jobs that bring in a good chunk of revenue from consistent sources, like my cherry drying work, which actually made my company profitable for the past two years in a row.

It also got me thinking about clients like this — repeat clients that call me out for jobs again and again. Like the aerial photography clients I work for at Lake Powell and the people they directly or indirectly send my way.

It got me thinking that although the work I do for these people is a hell of a lot more challenging than flying tours around Phoenix or taking a couple up to Sedona for the day, it’s this work that earns real money. The money to not only keep my company afloat, but the money to make it profitable.

And that got me wondering why I’m still chasing around the odd flying job, dealing with difficult one-time clients and their sometimes outrageous needs, and, in general, doing flying jobs I simply don’t want to do.

These thoughts, one after another, formed my epiphany: a business like mine thrives on the work it does for a handful of good clients. Rather than trying to attract and please one-time clients, I should be working harder to find the good repeat clients who appreciate what I can do for them and rely on me to get the job done.

Now if you’re a business person and have already reached this conclusion, please don’t think poorly of me. Maybe I’m a little dense. Maybe I just didn’t see the big picture until now. But now that I’ve seen it, I’m looking at my business model in a completely different way.

Flying M Air’s Arizona season ends in May. Next season will be very different.

Today’s Snowy Adventure

A comedy of errors in four acts.

I’m at Bryce Canyon this morning. I flew up here with a client to do an aerial photo shoot. We knew the weather was going to get bad today and made sure we arrived yesterday, before we couldn’t get in at all. Based on the forecast, we figured we’d get the shoot done on Sunday afternoon and Monday morning before heading down to the Grand Canyon to do a shoot there.

The weather was surprisingly good and, if it hadn’t been so windy, we probably would have attempted the shoot on arrival. Instead, we parked the helicopter and I slipped on its blade hail covers, which I’d brought along. We’re not expecting hail, but I figured (correctly, according to two cold-climate pilots I spoke to) that the covers would also keep snow and ice off the blade surfaces. Unfortunately, there was no way to guarantee that snow wouldn’t accumulate on top of the covers. Heavy snow or ice sitting on the covers on the blades could cause them to droop excessively; if that happened, the blade droop stops could be damaged. So I’d have to keep an eye on the situation, possibly by making multiple trips to the airport during the weekend. The airport is 3 or 4 miles from the hotel we’re staying in, Ruby’s Inn. My client rented a car.

After checking in at Ruby’s the weather got better and better. My client went into the park to photograph the hoodoos and stayed there to watch the moon rise. He told me later that he took 20-minute exposures of the hoodoos lighted by just the moon and they look like they were shot in daylight. (I’m looking forward to seeing them.) I elected to stay in my room. I’m recovering from a nasty cold that just about ruined my vacation. It was cold out — probably around 35°F before sunset — and the heater works very well in my room. When I finally turned in for the night around 9 PM, the moon was shining brightly in what looked like a perfectly clear sky.

Hard to believe the weather forecast said 80% chance of snow in less than 2 hours.

Act I: The Snow Begins

Things were different when I woke up at about 3:40 AM. There was probably about 2 inches of snow on the ground and more coming down. Two hours later, when it started to get light, there was at least another 2 inches. Not much wind, either. I started wondering how much 4 inches of snow on 14-foot long helicopter rotor blades weighed.

At about 7 AM, my client showed up outside my door. I saw him through the window; he didn’t want to knock. I opened it. By then, the snow was quite impressive, piled up on everyone’s car. The wind had begun to blow a bit, too.

“Look at all this snow,” he said. “We can’t go to the airport to check the helicopter. The car is just a sedan. No four wheel drive.”

In all honesty, it didn’t look that bad yet. I recall driving 40 miles in snow twice as deep — in a 1987 Toyota MR2. Not exactly an all-terrain vehicle.

I told him I’d call the airport. I did. No one answered. I left a message asking them to peek out the window and report back to me about the rotor blades. But at the rate the snow was falling, I wasn’t willing to wait long for a report. I told my client I’d try again in a half hour. Otherwise, I needed to go.

The snow kept falling. The wind was blowing but didn’t seem to be making a dent in the accumulations on the tops of cars and trucks parked silently in the lot below my window.

Act II: Our Drive to the Airport — and Confrontation with a Jerk

Dressed for WinterAt 7:30, after getting no answer at the airport again, I got dressed in my best effort at winter gear. That meant a cotton turtleneck shirt with a cotton long sleeved shirt over that, a pair of nylon/spandex leggings with a pair of denim jeans over that, cotton socks, sneakers (I left from Phoenix where I don’t keep a pair of boots), my wool scarf, my leather jacket (with lamb fleece collar removed so as not to gather snow), ear warmer head band, baseball cap, and wooly gloves. The only pieces of clothing from my suitcase that I wasn’t wearing were my pajamas, the shirt I’d worn the day before, and one extra shirt I’d brought along. I looked ridiculous (see photo; I don’t think putting this photo on Craig’s List would get me in as much trouble as this guy’s photo did) but figured I’d be warm enough.

I went to my client’s door. He was wearing sweatpants, having a cup of coffee. He didn’t look ready to go out. I told him I’d start scraping the snow off the car. He protested quite loudly, but I just went.

Partially Cleared SnowI had a plastic shopping bag with me and I used it to cover one arm. (The goal was to keep as dry as possible.) I then used sweeping motions to get the snow off the car. It didn’t take long. The snow was a bit wet but moved easily. Not very heavy. But there was at least 8 inches of it accumulated. What would that weigh on my blades? I was starting to get very nervous about it.

A plow came through the parking lot leaving the inevitable snow bank behind the car.

My client appeared. He told me he was going to buy an ice scraper. I pointed out that there wasn’t any ice. I asked him to start the engine and use the wiper blades to finish off the front window. I recleared the side and back window; another 1/4 inch of snow had already blanketed them.

While he backed up, I stood at the hood, pushing. He didn’t seem to have much trouble moving it, but made the fatal error of turning the wheel before he’d cleared the snowbank. The back end of the car plowed into it and the car was stuck fast.

I started work on the snowbank. By this time, two other cars had successfully extracted themselves. Two guys hurried over to help us. When the car wouldn’t budge, one asked if he could sit at the wheel. My client stepped out and the other guy got in. With three of us pushing at the hood and the driver’s good “rocking” skills, the car was soon extracted. I asked if we could help them with their car and they assured us that wasn’t necessary. They had four-wheel drive.

My client wound his way through the plowed area of the parking lot and into the main road. He was not a happy camper. But the road didn’t seem slippery, and at our slow speed, we weren’t sliding around at all. The main trouble was seeing the road. Everything was white and the road surface perfectly matched the white snowbanks on either side. Visibility was probably about 1/4 mile. The airport’s weather system was reporting freezing fog and now I knew what that looked like.

When we reached the junction of Highway 12, we stopped. There was no one around us in any direction. From inside the car, it was impossible to see if the road had been plowed at all. So I got out to take a look. It had been plowed, but not recently. It had tire tracks on it. It looked doable.

But before I could begin convincing my client/driver to continue on, a beat up old pickup truck made the turn onto our road. Because we were stopped in the middle of the road, he pulled in on our right side, facing into incoming traffic (if there had been any). He got out and told us we needed to be off the road. The conversation went something like this:

Him: You need to get off the road.

Me: We’re just checking road conditions. We’re going to the airport.

Him: Do you know where that is?

Me: About a mile or two that way. (I pointed into the whiteness of Route 12.)

Him: You need to turn around and go back.

Me: We can’t turn around here.

Him: Then I’ll call a tow truck.

Me: We don’t need a tow truck. We’re not stuck.

Him: Then I’ll call the sheriff.

Me: Why?

Him: You need to get out of the road.

Me: We will. We’re just looking at the road conditions before deciding what to do.

Him: I’ll call the sheriff.

Me: [exasperated and tired of maintaining a pointless conversation with a self-important moron] Go ahead.

Meanwhile, my client was beginning to freak out. He’s not American born and although his English is good, I don’t think he was able to keep up with our rapid-fire exchange. He did, however, hear the word sheriff twice, and he assumed we’d done something serious enough to possibly get arrested.

Him being freaked out wasn’t helping matters. He already was worried about continuing on the road. Now we had this jerk partially blocking our car, talking to someone on his cell phone. I needed to get to the airport. I knew it was possible. I had to convince my client. Finally, all I managed to do was convince him to let me drive. But the jerk was still blocking us. Tooting the horn had no affect.

That’s when I got pissed off.

I got out of the car and walked around to his window. I could tell by his uniform shirt that he worked for a gas station or something. I asked him where he worked and he said he worked for the tow truck operator across from our hotel. (Figures.) I told him I didn’t like his attitude and would be talking to his boss. He held the phone out so whoever was on it could hear me and I repeated loudly at the phone, “Your attitude sucks and I’ll talk to your boss about it.” I started to walk away, but then turned back and said, “Now get the fuck out of our way.” (Once a New Yorker, always a New Yorker.)

As I walked away, he got back out of the truck and started shouting at my back. “Well, I’m also the fire chief in [redacted] and on the EMT team and — ” I didn’t hear the rest. I was already in the car with my door closed. He, of course, didn’t move. Instead, he made a big show of walking behind the car, apparently to get our license plate number, further freaking out my client. I had to carefully make my way around his piece-of-crap truck, avoiding the deep snow bank on my left as well as I could. Then I made the left turn onto Route 12 and headed toward the airport.

The going was easy. But what really surprised me is that the airport road was plowed. The only problem was the snow bank from our road to that one. So we got out, leaving the car in the middle of the deserted road, and worked on it. I discovered that a floor mat, when wielded by two people, works very well as a scraping shovel. I turned the corner and saw a big front-end loader coming toward us. The airport guy was using it to plow the road. We stopped and talked to him. He said there wasn’t much snow at all on the helicopter. Then he told us where we could turn around safely past his house down the road.

We continued to the airport and were very surprised to see that there was hardly any snow on the helicopter at all. The wind was doing all the work for me. All those worries for nothing. We stopped and talked to the airport guy again. He volunteered to keep an eye on the helicopter and clear snow off it needed. He was a good, reliable, friendly guy. I felt all my worries fade away as we said goodbye and headed back to the hotel.

Act III: Black Ice

If you’ve ever driven in fresh snow, you might know that some snow is actually quite easy to drive in. It’s the stuff that’s not too wet and not too dry. It packs under your tires as you drive but doesn’t turn to ice in the process. That’s what we’d been driving on until we got to the airport road.

The airport road, however, was freshly plowed. Maybe it was the sight of that clean black pavement on the road in front of me that gave me the confidence I needed to drive at 20 miles per hour rather than a more conservative 10 or 15. Unfortunately, what I didn’t realize is that I wasn’t looking at pavement. I was looking at the half-inch layer of solid, smooth ice that sat on top of it.

Black ice.

There’s a tiny bend in the airport road before you reach Route 12. It’s so slight, it doesn’t even show up on a map. As I turned the wheel to the left to make this bend, the tires started to skid. My client reacted by saying the appropriate frightened passenger words. I pumped the brakes gently and, for a second, had it under control. Then more skidding and more right seat panic. My brain shut off and my foot pressed the brake down hard. Then it was all over.

Snow BankIn slow motion, the car skidded nose first into the snow bank on the right side of the road.

Shit.

It was stuck good. I couldn’t even get it to move an inch in either direction. The front wheel drive tires were sitting right on some of that black ice and all they could do was spin. We worked on it for a good ten to fifteen minutes, even putting the floor mats behind each tire in case it moved. No joy. And I do mean that literally.

We retreated into the car where I tried to get the airport guy on the phone. He didn’t pick up his cell. I called another number on the airport’s voice mail message system and reached a guy in Las Vegas. He was the airport guy’s boss. He said that he was out on the plow (which I knew) and probably couldn’t hear the phone ring. I told him our predicament. He told me to call 911. I said, “No, this isn’t an emergency. We’re in a warm car with plenty of gas within sight of Route 12. One way or another, we’ll get out without emergency assistance. Let them take care of heart attacks and accidents.” I think he was surprised by my take on 911. I asked him to mention us to the airport guy if he happened to call back.

I thought about calling AAA and realized that they’d likely call the jerk I’d cussed at and he’d likely not come. (Yeah, yeah, save the lectures.)

I started walking back toward the airport while my client yelled at me to stay in the car. I had to slip and fall twice on that damn black ice before heeding his words.

I tried the airport guy a few more times. On the third time, he answered. I told him our predicament. He told me he’d be right out. I told him to take his time. Warm up, have some coffee. We could wait. My client agreed. “Bring a shovel, though,” I added.

He showed up about 15 minutes later with his big front-end loader and turned it around so its back end faced the back end of our car. Then we hunted around for a place to tie onto the car. In the old days, imports — this was a Mazda — had these loops on the front and back of the car to tie them down during the boat ride from Japan. This one didn’t have those. But he found a loop on the frame. Trouble was, his chain wasn’t long enough to reach it.

He climbed back into his rig. By that time it was snowing very hard and the wind was blowing it almost horizontally. When he came back, he told me he’d made some calls and couldn’t get chain long enough to do the job.

“What do you think our options are?” I asked him.

“Well, I called the rental company for you and they said they could send a tow truck for $45.”

I’d already told him about our confrontation with the jerk. “The same tow company that guy I had a fight with works for?”

“I can ask them not to send [redacted jerk’s name],” he promised, grinning at me.

“Then do it,” I said. “I’ll pay $45. Cash if they want it.”

He made the call. I overheard him say, “You have to send [redacted jerk’s name]?” and I said, “I’ll pay $75 if they don’t.” He laughed and said, they’re just pulling your leg.

Call done, he told us to wait in the car. My client had been shoveling snow the whole time. I told the airport guy to go back and we’d be okay. He said he’d stick around just in case [redacted jerk’s name] showed up. I offered to let him wait with us in the car, but he preferred the backhoe.

We got back in the car. My client was really freaked out by the snow accumulation and the prospect of driving back to the hotel. That surprised me because he lived in Chicago and was no stranger to snow. But he told me that at home he had a truck with some sort of special snow driving gear. I didn’t get the details, but it seemed that he was convinced such special equipment was required for driving in the snow.

Whatever.

I just felt like an idiot for skidding into the snow bank and getting stuck. I know nothing had been damaged other than my pride, but I resolved to rent my own car on any future trips to shield my clients from the consequences of my stupidity.

Act IV: The Happy Ending

The tow guys showed up a while later and [redacted jerk’s name] was not among them. One of them asked me if I was the one [redacted jerk’s name] had a fight with. I admitted I was and we all had a good laugh. It took some work to get the car out and all three of the guys helping us nearly fell on their butts because of the damn black ice. Every single time one of them slipped, they’d comment on it. It was really nasty stuff. When the car was out, they said they’d be just as happy if we paid via AAA — in other words, making it a free tow — and urged us to do so. That worked for me.

I told the airport guy that I owed him big time but he insisted we were even. Even? How? I hadn’t done him any favors. At least not yet. I’ll think of something and if I don’t come up with a good one, I’ll leave my friend Ben Franklin on his desk before I fly out on Monday.

My client drove back with me pointing out the road. He was still having trouble seeing it. The tow guys followed us. We went into the gas station where my client took care of paperwork. He told me he would put it on his AAA, but he wound up paying instead, worried that he’d need the tow again later in the day and knowing that AAA doesn’t respond twice in one day. (I’ll put a $45 credit on his bill for this job.) I slipped each of the tow guys $10 in plain sight of [redacted jerk’s name] who appeared outside as we arrived, apparently looking for sunglasses left in their truck. We all ignored him. (In real life, as in online forums, the best policy is usually to ignore the assholes.)

Meanwhile, my jeans were completely soaked and I was starving. My client and I went into Ruby’s for breakfast. While we waited for coffee, he urged me to check out the boots they had available in the adjacent store. I went into the store, but instead of looking at the boots, I found a pair of sweatpants. I used the fitting room to peel off my jeans, surprised that the leggings beneath them were dry. I put on the sweats and went right to the cash register, picking out a pair of socks on the way and carrying my wet pants and newly washed sneakers. “I’m buying these now,” I told the cashier, reaching into the back and pulling the price tag off. We had a good laugh as she rung me up. It was the first time I’d ever spent $16 on a pair of socks, but desperate times require desperate measures. I was back at the table before my coffee was cold and received the scolding delivered by my client because I’d come back without new shoes.

I changed my socks while my client was outside having a smoke and I was at the table waiting for our meals.

Breakfast was typical Ruby’s. I’d like just once to get a good meal with good service there.

My client dropped me off at my room before venturing into the park. Visibility is so low that I think it’ll take quite some time for conditions to improve enough for photography. But that’s what he’s here for.

Me, I’m just along for the ride until it’s time to fly.

And yes, I’ll keep my hands off his rental car.