Who Moved My Blackberry?

by Lucy Kellaway.

While on the plane from Phoenix to Newark the other day, I read Who Moved My Blackberry? by Lucy Kellaway. It was a quick read, primarily because the entire book was written as a series of e-mail messages, most of which were from the main character, Martin Lukes.

It was a great example of the writer’s principle of “show, don’t tell.” By reading Martin’s outgoing messages and a handful of incoming messages he received from others, I got an excellent idea of what Martin was like. He’s full of himself, a chauvinist, not too bright, overweight, a bit lazy, somewhat manipulative, and not very honest to the people around him — or himself. After the first 25 or so pages, was used to the writing style or e-mail as a storytelling device. As amazing as it may seem, the e-mail messages moved a definite story forward, with multiple plot lines. What’s even funnier, however, is that by reading Martin’s answers to e-mail messages he received that weren’t in the book, I knew what other people were thinking about him and got a pretty good idea of what they’d written.

The book is also a look at the corporate culture. Although the book takes place primarily in Martin’s workplace at a multinational corporation, it’s impossible to know what the company does or sells. Martin, a marketing executive, is mostly concerned with corporate branding and public relations. But even though the reader never learns what his company does all over the world, it doesn’t matter. And I think that says a lot for today’s corporations. A lot of the employees are just glorified paper-shufflers that could be working for any company selling any product or service.

The book was very good and I highly recommend it. I left it at my brother’s house for my sister-in-law, who works in Human Resources, to read. I think she’ll be able to identify with what goes on between the lines of all those e-mail messages.

Looking for a fun read? Give Who Moved My Blackberry? a try.

Murphy’s Lesser-Known Laws

Oh, so true.

I just got these in an email message. If anyone out there knows the original source of these pearls of wisdom, please pass that information along so I can properly credit him/her.

My favorite: the first one.

Murphy’s Lesser-Known Laws

  1. Light travels faster than sound. This is why some people appear bright until you hear them speak.
  2. Change is inevitable, except from a vending machine.
  3. Those who live by the sword get shot by those who don’t.
  4. Nothing is foolproof to a sufficiently talented fool.
  5. The 50-50-90 rule: Anytime you have a 50-50 chance of getting something right, there’s a 90% probability you’ll get it wrong.
  6. If you lined up all the cars in the world end to end, someone would be stupid enough to try to pass them, five or six at a time, on a hill, in the fog.
  7. The things that come to those who wait will be the scraggly junk left by those who got there first.
  8. The shin bone is a device for finding furniture in a dark room.
  9. A fine is a tax for doing wrong. A tax is a fine for doing well.
  10. When you go into court, you are putting yourself into the hands of 12 people who weren’t smart enough to get out of jury duty.

My iTunes Plus Shopping Spree

I pick up a bunch of albums full of classics my parents used to listen to.

I grew up in the 60s and 70s; my parents grew up in the 40s and 50s. When I was a kid — before I learned to tune in a radio by myself, that is — I was kind of stuck listening to the kind of music my parents liked. I’m talking about Frank Sinatra, Tony Bennett, Dean Martin, Nat King Cole, and other “vocalists.”

Although I didn’t really like the music, I didn’t hate it, either. And nowadays, hearing those old songs brings back memories from my childhood. I can still remember trimming the Christmas tree in the living room of our New Jersey home, listening to “It Was a Very Good Year” from an LP on the console stereo by the stairs.

I’ve been collecting some of those old songs for a while, as well as songs from way before that time — big band songs that really made you want to swing. But I never really got into collecting this music as much as I wanted to complete my classic rock collection with my favorite songs from the 70s and 80s.

Sometime within the past year or so, I stopped buying music online. I was simply fed up with the limitations put on the DRM-protected music available on the iTunes music store. I wasn’t interested in breaking the law and downloading music from illegal sites. I wanted to buy it. But I couldn’t see buying an entire CD at a store for $15 or more (plus tax or shipping or both). So I pretty much stopped buying music, except, of course for new releases by my favorite artists: Steely Dan, Eric Clapton, etc.

Frank Sinatra Album CoverEnter iTunes Plus. I wrote about it on Wednesday, explaining how you could use it to update your iTunes Store purchases of EMI-published music to remove the DRM and improve sound quality. One of the things I didn’t mention in that article is that I bought a DRM-free album, Classic Sinatra – His Greatest Performances, 1953-1960. I don’t know about you, but I think 20 songs for $12.99 and immediate gratification without DRM restrictions is a pretty good deal.

So good a deal, in fact, that I stopped by on Thursday and picked up two other albums: Dino – The Essential Dean Martin and The Very Best of Nat King Cole.

I’m buying this music for a few reasons reasons. First of all, I like it and I want to add it to my collection. Second, I think it’s a great deal. And third, I want to do my part to support legal online sales of DRM-free music.

Let’s face it: I’m not a music pirate and most people who rip CDs and buy music for their iPod aren’t either. The music industry is not going to go broke by removing protection from the music. I believe more people will buy it with the restrictions removed. I believe that this could be the answer to turn around the music industry, to get more people buying music again.

But then again, I might be extremely naive about this whole thing and one of the few fools buying iTunes Plus music.

What do you think? Use the comments link or form to share your thoughts with other site visitors.

5 Ways to Make Your Blog Posts More Readable

Learn five easy tricks to help pull readers into your blog posts.

Okay, so you’ve written an article for your blog and you’re all ready to publish it online. You’re confident that the article’s content is well-written. And you’re sure it will appeal to your blog’s regular readers.

But wait! Before you put it out to be read by the world, have you done what you can to make it more readable?

By readable, I mean formatted in such a way that visitors will be drawn into its content and want to read every word. Or have you simply composed 20 paragraphs of good, solid information, formatted as big solid blocks of text?

No matter what blogging tool you use to publish your blog, you should have access to the standard array of formatting features available in HTML. In this article, I’ll explain how and why you should use them.

Break Up Long Paragraphs

What’s less attractive on a Web page than solid blocks of text? Long paragraphs of unbroken text can intimidate readers. They look unapproachable, like a college textbook. (For me, they bring to mind the textbook in my college tax accounting course, which further reminds me of two semesters of boring hell on Mondays, Wednesdays, and Fridays.)

Break up long paragraphs at logical points. This will require some writing skill, since you can’t arbitrarily chop paragraphs up — each one must still communicate a complete thought. But shorter paragraphs are a lot less intimidating than long ones — a point that applies to sentences, too (although I can’t seem to get that one into my thick skull).

And one more thing about this: be sure to use a space between paragraphs (usually with the

tag rather than the
tag, if hand coding is required). On the Web, that’s the standard way to end one paragraph and begin another. Just starting a new line isn’t going to break the paragraph at all — at least not in the eyes of the reader.

Use Headings

Headings cue the reader about the content of paragraphs that follow them. For example, my Use Headings heading here tells you that I’m going to talk about headings in this paragraph and, likely the few that follow up until the next heading. Readers can scan your article’s headings to get a better idea of what the article covers.

Of course, there are two kinds of headings. There’s the kind that actually reflects what’s in the paragraphs they head — that’s what I’m using in this article. And then there’s the kind that doesn’t quite explain what the following paragraphs are about, but are humorous or witty. Both types can work, but for serious content, I recommend the first type.

Headings can also help with search engine optimization (SEO), but not being an SEO expert, I can’t elaborate much about this. I seem to recall reading that h1 and h2 level headings are more effective for SEO than other lower levels. I use h3 because that’s how formatting is set up on my blog and I’m not terribly concerned with SEO. If SEO is very important to you, you might want to look into this claim. Of course, for headings to be effective at all in SEO, they must be coded as headings using

and tags (or other level tags as appropriate) around them. The appearance of text coded as headings will vary depending on settings in your style.css file or other style information for your blog. (And now we’re getting a little more technical than I wanted to get in this article.)

Format Lists as Lists

If any paragraph in your article includes a list of four or more items that are longer than four or more words each, for heaven’s sake, format them as a list!

There’s nothing so boring or potentially confusing as long lists within a paragraph, especially when those lists include explanations, commas, and semicolons. Why worry about proper in-paragraph list formatting when you can simply create a bulleted or numbered list that’s clear and easy to read?

Lists, like headings, are also extremely scannable, making it easy for readers to get an idea of the content they include. They draw the reader in by giving them information in bite-sized chunks. Bold formatting used at the beginning of a list item (see below) can act as a heading, letting the reader know that an explanation or more information about the item follows.

In summary, lists can do the following for you:

  • Break up long blocks of text. Long lists in a paragraph make big, fat, intimidating blocks of text. Isn’t this much nicer?
  • Make one point easy to distinguish from the next. Since you (and your readers) don’t have to worry about how list items are separated (comma or semi-colon?) you don’t have to worry about someone misunderstanding list items.
  • Take advantage of built-in formatting options. I’m not just talking about standard bullets and hanging indents here. As you can see in this list, a blog’s style.css file can include instructions for graphic bullets or other fancy formatting.
  • Give your readers important points quickly. By presenting information in an easily scannable format, your readers can see what a list is about without wasting time. If it’s what they want to learn more about, they’ll dive in and read it.

Apply Other Formatting…but Sparingly!

There are other, more basic formatting features you can apply to text. Want some basic information to stand out? Use bold formatting (as I did in the bulleted list above). Introducing a new word or phrase? Italicize it. Got a quote to share? Here’s what I say:

If it’s longer than a dozen or so words, consider putting quotations between

and

tags. This clearly identifies the text as a quote from another author. (Well, in this case, it’s still words of wisdom from me, but you can quote me if you like.)

Don’t use ALL CAPS. It’s childish and unprofessional and considered by many to be “shouting.” And don’t use underlines. On the Web, underlines indicate hyperlinks and you can confuse your readers.

And don’t use too much formatting. There comes a point when the repeated application of bold and/or italic formatting loses meaning and simply fails to do the intended job.

Insert Illustrations

I’m a firm believer in the old adage: “One picture is worth a thousand words.” Maybe that’s why I’ve been writing Visual QuickStart Guides for Peachpit Press since 1995. Those books are full of screenshots — mine average 3-4 per page — and are excellent tools for teaching readers how to perform tasks with various software.

In regular writing — such as the writing you might do for your blog — images can also help communicate information. Did you write a software how-to piece? Screenshots of the steps would be extremely helpful. Did you write about a recent vacation? Include a few photos to show the scenes you’ve written about. Does your article explain the organization of a company or one of its departments? Include an organizational chart to put things in perspective.

On the Web, images do more than just communicate information. They also add visual appeal. Think about it as you visit sites on the Web. Which pages or blog posts caught your attention more? The ones without images? Or the ones with photos or drawings?

If you don’t have illustrations for your article and you want to include some other kind of graphic element, try text in a box. This effect, which is often used in print publications, can add visual appeal almost as much as an image can.

Let’s face it: people like to look at pictures. By giving them pictures that relate to your article, you can capture their attention and reel them in to read more about what the picture shows.

A word of warning here: Don’t use photos that don’t belong to you — doing so is likely a violation of copyright law. You can probably use company logos — if your use is consistent with the company’s rules governing logo use (normally available on its Web site) and you’re writing about the company. But taking photos off another Web site or scanning them out of a print publication for use on your site could get you in a lot of trouble. It’s stealing, plain and simple, and you could get sued. Use photos, screenshots, and drawings that you’ve taken or that you’ve received permission to use. The rule of thumb here is, if you don’t know whether you have permission to use it, you probably don’t.

Conclusion

As you can see, each of these techniques is relatively easy to implement on your blog. While it isn’t necessary to use all of them in one article (as I’ve attempted to do here), you can mix and match them as you see fit to liven up the layout and appearance of your prose.

The main thing to remember is this: the more interesting you make your text appear at first glance, the more likely you are to get readers to stick around and read what you’ve written.

Oh, and by the way, just about everything in this article also applies to your non-Web writing efforts: reports, articles, white papers, and books. You just won’t need HTML code to get the job done.

Gift Giving

Buying the right gift.

I stumbled upon an article in Slate Magazine titled “The Sovereign vs. the Idiot: What kind of gift-giver are you?” by Joel Waldfogel. Its lead paragraph includes the following factoid:

Most of the time, people choose purchases for themselves and only buy things that they expect to value at or above the price they pay. With gifts, by contrast, recipients end up with items that givers guess that the recipients might appreciate.

The result of all this, according to the article, is that we often pay more than we should for items that may or may not be appreciated by the recipients. In other words, we don’t get as much satisfaction for our money. The article, which is about the economics of gift giving goes into more details.

The article brings me back to the days when Christmas shopping was a chore that required multiple trips to department stores and malls for gifts that would allow me to check off names on a list. In those days, the main concern was the people on the list, my budget, and what each recipient might like. Not would like, mind you. Might like. In those days, it seemed more important to check off the names than to get a truly appropriate and appreciated gift. I bought a lot of crap from those department store displays — you know, the rotating tie racks, the scarf and glove sets, the gift-packaged cologne. Easy gifts chosen by the store’s marketing department rather than the giver, generic gifts of the one-size-fits-all variety.

I was younger then. Not busier, but younger and less wise. Since then, I’ve realized that gift giving is more than just checking off names on a list. It’s finding the right gift for each person.

In my family, we cheat. In late November, we e-mail each other a list of items we’d like to get. Sometimes we include links to the items online. This is even easier if we maintain an Amazon.com wish list (as I do) or some other gift registry. Then we discuss it with each other to make sure there are no duplicates and shop online.

For example, suppose my sister in law had a wish list at the Gap that included 5 different items. I’d go check out her wish list and see that my budget allowed me to buy her two of them. (I always pick the ones that I like, too.) I’d then e-mail my sister and mother and tell them which items I was buying so neither of them would buy the same thing. They might each buy something else on the Gap list or perhaps something from another list. As a result, my sister in law would get exactly what she wanted with no duplicates.

It goes the same way with big gifts. Suppose my brother wanted some heavy-duty power tool. The price tag might be beyond what I’d normally spend, but if my sister chipped in, we could get it together. He’d get exactly what he wanted and my sister and I would both be done shopping for him within minutes.

In my case, Christmas shopping has become very easy. Not only do I buy just about all my gifts online these days, but I have them shipped right to the recipient. In the case of family members this year, they’re shipped right to the place the recipients will be — at my mother’s house. (She has already confirmed receipt of two of the three packages that will arrive.) If I was there, I’d take them from their shipping boxes and wrap them. But since I’m not, the shipping boxes become the wrapping. True, it’s not as attractive, but no one seems to mind. The only thing I miss is seeing the recipient’s faces as they pull out the gifts they really wanted.

I actually give gifts year-round. Not every day or week, mind you. Just occasionally. You know how it is. You go on vacation and see a shirt that’s perfect for a friend. There’s no reason for a gift, but the match is so good you can’t resist. So you buy it and bring it to your friend. I did this after my Thanksgiving trip. We’d been to a place called “Stan’s” and they sold t-shirts that said, in big letters, “If found, return to Stan’s” on the back of the shirt. I have a friend named Stan and I thought he’d get a kick out of it. So we bought it and gave it to him. I have another friend that we tease with SpongeBob SquarePants items. Every time I see something cool (but small; he lives in a fifth wheel), we pick it up for him. Gifts like these are seldom expensive, but they’re usually a good (or at least fun) match for the recipient. I get more pleasure out of giving these random gifts than Christmas or birthday gifts. I think it’s because it’s unexpected by the recipient and it makes them feel just a tiny bit special to be thought of for no apparent reason.

And isn’t that what gift giving is about? Making the recipient feel as if you’ve been thinking about him/her and what he/she might like?