Tag Archives: driving

How do you make a million dollars in aviation?

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Start with two million dollars.

That isn’t my joke — it’s standard aviation humor. And if you think it isn’t true, start an aviation-based business.

Yesterday, against all odds, UPS actually delivered the auxiliary fuel pump I needed to get Zero-Mike-Lima up and running again. Yes, on Saturday. In Wickenburg.

The UPS guy was at our neighbor’s house, looking for ours when we spotted him. Mike gave a New York hail-a-cab style whistle and the driver saw us waving at him from our hillside. Moments later, he was on our driveway in front of the house.

“How many deliveries did you have to Wickenburg today?” I asked.

“Two,” he replied. “And you’re lucky it was me driving. I was out for four weeks. If the other Saturday driver can’t find a house, he just doesn’t deliver.”

Yes, I was lucky. I needed the part to replace the fuel pump that had gasped its final gasp on Friday, right at the end of a flight. Although the pump is redundant in flight (so there was no danger during the flight), I do need it to prime the engine at startup. I couldn’t fly without it. And I had three relatively lucrative gigs lined up between Sunday and Thursday.

The fuel pump cost $1,500. Add another $40 or $50 for overnight Saturday delivery by UPS. Then add the cost of the mechanic who graciously agreed to come in on Saturday — one of his usual days off — to install it. I told him to charge me extra. He said he would. Hell, it’s only fair. He could have said it would have to wait until Monday. Then I’d miss out on one (which turned into two) of my gigs.

Doing the Math

Unexpected repairs like this are only part of what makes operating an aviation business a lot more expensive than people think. How many times have I been at a rides gig where people asked how much fuel the helicopter burned? Every single one. I tell them it’s 16 to 18 gallons an hour and sometimes they ask how much fuel costs. I tell them $4 a gallon. They do some math in their head to come up with $64 per hour. Then they see us loading people on board for $30 a head, sometimes three at a time, and figure I can get 6 10-minute flights in per hour. That number comes out to $540/hour. Jeez! I must be making a fortune!

The truth of the matter is, fuel is among the least of my expenses.

What people always fail to consider is insurance (at about $11,500 per year); regular maintenance like oil changes ($120 each), 100-hour inspections ($2,000 each), annual inspections ($2,000 each); and the cost of the oh-so-important overhaul due at 2,200 hours that costs (currently) a whopping $182,000. (Do the math on that: $182,000 ÷ 2200 = $83/hour.)

And then there are things like this fuel pump. The original pump lasted only 416 hours. If the final cost of replacement is $1,700 (with all labor and expenses), that works out to another $4/hour. Add that to the cost of replacing my primary radio, which is currently in the shop and may be declared dead: $2,100 for a used one plus several hundred for troubleshooting the old one and swapping them out. And the cost of that clutch down-limit switch that had to be replaced 200 hours ago: the $8 part with $800 labor. And, oh yeah, let’s not forget $120 just to make sure my transponder is working right — that’s something I’ll be paying for every two calendar years.

How about the support stuff that doesn’t go on my helicopter? Like the $1,200 tow bar and the $600 golf cart (used, thank heaven) to pull it? And monthly rent for the hangar to keep it safe and dry and out of the sun? And the charts and other FAA publications I’m required to keep up to date, including sectionals (twice a year per chart), terminal area charts (twice a year per chart), airport/facilities directories (every 56 days), and the FAR/AIM (once a year)? Or how about my annual medical exam, which is required just to keep my license? Or credit card fees just so I can accept credit cards for payment?

And how about marketing? The $1,600 I just spent on 4-color, tri-fold brochures and the $459/month I spend during the high season to get them in brochure racks throughout the Phoenix area? And the cost of the trade show I’ll be attending later this month to sell my multi-day excursions to folks looking for a different kind of vacation?

And how about the cost of my ground crew on those outdoor ride gigs and the cost of permits and commissions just so I can do them? And the cost for operating the helicopter just to get to and from the gig — sometimes more than an hour each way? And the cost of the table and chairs and shade structure and signs that we use on those gigs? And those orange cones and all that yellow Caution tape? And overnight lodging and meals for me and the ground crew on distant, multi-day gigs?

Don’t get me wrong. I’m not complaining. I knew I was in for it when I launched this business.

But it does explain why I have to charge $450/hour for flight time. I’m not pocketing nearly $400 in profits as most people may think. I’m barely covering my costs.

Paying for It

Today is Sunday and Zero-Mike-Lima is sitting snug in its hangar, all ready to fly. I picked up a second tour today, one of my Ghost Towns & Mines air tours. Right after that, I’m doing my first ever Swansea Town site day trip. On Tuesday, I’m taking a winter visitor to Scottsdale for some upscale shopping. And on Thursday, I’m taking some folks to Sky Harbor so they can catch a flight to Canada. The total revenue for these four flights is estimated at $1,895. That’s revenue, not net income.

Just enough to cover the cash outlay for that fuel pump and labor.

Would I give it all up? Hell, no! But I do hope the new fuel pump lasts longer than 416 hours.

Telephone Support for the Price of a Book?

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Not likely.

I was driving down to the Phoenix area yesterday — my first time driving down there in months. It was a beautiful day, sunny with temperatures in the 70s. I was driving my little Honda with the top down and my iPod, connected to the stereo, blasting some classic rock. I had a 30-mile drive ahead of me on Route 60 (Grand Avenue) to get to the nearest PetSmart (or is it PetCo?), where I planned to buy some tropical fish for my aquarium. Route 60 isn’t the most pleasant road to drive on, but it’s nothing to complain about in the stretch I was driving.

I was having a good time.

My cell phone rang. The only reason I heard it is because it’s on vibrate mode and my ears were not necessary. I hit the mute button on the stereo and answered the phone.

The woman on the other end was difficult to hear at 65 mph in a convertible, so I pulled over. After all, she could be a customer for Flying M Air and I needed to hear what she wanted and to give her my full attention.

The words started coming through: QuickBooks. Book. Non-profit. How do I print checks?

It took all my patience not to explode. Apparently, this woman thought that since I’d written a book about Quicken for Windows and another book about QuickBooks for Macintosh, I could help her figure out how to print checks from the non-profit version of QuickBooks for Windows, which I had never even used, let alone written about. I don’t know where she got my phone number — it’s no longer on this site because of calls like hers — and I don’t know where she got the idea that the author of a book about a software product would be her free, technical support hotline.

I set her straight, hung up, and got back on the road. I was fuming for a short while, but the music and wind and great weather soon soothed me.

Here’s what people don’t seem to understand:

  • A book’s content is determined, in part, by the book’s project editor and page count. So an author cannot include coverage of every single nuance of a software program. The least used features are left out to make sure there’s room for the most used features.
  • An author cannot write a book about a topic unless the publisher feels that there’s enough of a market for the book to sell. That’s probably why this person could not find a book covering the not-for-profit version of QuickBooks for Windows. It’s also why I did not update my QuickBooks for Macintosh book to cover QuickBooks 2007 or my Quicken for Macintosh book for any version after 2003 (I think).
  • An author receives, on average, less than $1 per book sold. I don’t know where anyone can get one-on-one, completely personalized technical support by telephone for $1. (Even the folks in India use a script.) My point: buying one of my books does not entitle the reader to interrupt my day by telephone to ask questions about the book’s content or topics not covered in the book at all.
  • An author certainly cannot be expected to provide support for another author’s book. True story: I once got a question in my old FAQ system from someone who told me he’d bought a book by [insert author name here] and was having trouble understanding it. Could I help him? He wasn’t joking. Neither was I when I told him to contact the author of that book, not me.

This might seem like a hard line to take, but I don’t think so. I do a lot to support my work and provide content above and beyond what’s between a book’s covers. The Book Support categories you see listed near the top of the navigation bar are just an example — each one provides additional articles somehow related to a specific book. My Q & A system is also set up to receive questions that I can answer in a place where all readers can benefit from them.

That should be enough.

My New (Old) Office

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I move back to old quarters.

I spent much of today preparing to move my office back into my house. Late in the afternoon, Mike arrived from work and we loaded a bunch of stuff into the back of his pickup. I’m now typing this from my relocated office.

For the three and a half years, my office has been in a condo I own in downtown Wickenburg. I moved it there after the last tenant broke their 1-year lease and abandoned the place. When I discovered that nice white carpet (installed by the previous owner; I’m not a complete idiot, you know) completely trashed, I decided I was sick of tenants and sick of having a three bedroom house with only two occupants and no guest rooms.

We moved our offices to the condo in August 2003 (I think). It was nice to have a dedicate workspace, a place I had to go to to work. It got even nicer when DSL became available and I could get fast Internet.

But as time went by and I got more and more involved with my helicopter work, the downtown office became an inconvenience. If I had a call for a flight, I’d have to hurry home and get changed into normal clothes before driving to the airport. That was about 30 minutes shot to hell. And I started to get lazy, to not want to go to work in the morning. That’s not a good thing when I’m facing a deadline.

I wanted an office at Wickenburg Airport, but the powers that be in Wickenburg decided my small business wasn’t worthy. I guess I told too many truths on wickenburg-az.com. Made a few people feel uncomfortable. They decided to punish me by not letting me have an office at the airport. When I got the FAA involved — after all, the town’s agreement with the FAA has an “economic non-discrimination” clause — they started “cooperating” and finally got around to putting out an RFP for the 1000 square feet of land I had my eye on. But do I really want to be a tenant of the town? I thought so at first, but after dealing with the town’s crap for the past eight months, I’m pretty sick of it all and not very interested in giving the town any of my money. Frankly, most of my business comes from Scottsdale these days anyway. I’m still trying to decide whether to bid on the space after all.

So I decided to move my office back into the second bedroom at our house, the same room that was my office when we first moved here 10 years ago. It’s a 12 x 10 space with a nice, big closet. There’s no additional cost and a nice tax deduction for a home-based office. Best of all, I can go to work at any time of the day or night without commuting a single mile.

Mike’s office, which occupied the master bedroom of the condo, has been reduced to the size of a desk and set of shelves in the upstairs “den” where the television and stereo are. Not too shabby. He tunes into Sirius radio on Dish Network while he’s working and listens to it in surround sound. The window he faces has the best view in the house.

The view from my officeMy window also has a nice view. It looks out into the garden with the mountains in the distance. I just finished setting up the Webcam for wickenburg-az.com, which shows the view. Here’s the small view. (Well, if you’re looking at this during the week of January 22, you might actually be seeing the inside of KBSZ studios; there’s a tiny Webcam problem right now.) When spring comes, I’ll start working in the garden again. I’m looking forward to it. I miss gardening, but when my office was in town, I never seemed to have time for it.

Right now, 2/3 of my L-shaped desk has been moved into my office. My Dual G5 computer and the big 20-inch Sony monitor has been hooked up. I put the Dell speakers on the computer, but I think the old Altec Lansings sound better, so I’ll put them on tomorrow. I’ll get the last piece of my desk later in the week, after I clear space in this room for it. (Still got one of the old “library” shelves in here.) That’s also when I’ll bring in the printers and the Ethernet hub.

Other stuff that cluttered my office is gone. I sold the G4 that was my Web server — it sold for $335 on eBay yesterday and I shipped it out today — and I moved the G4 eMac to KBSZ studios for audio streaming. Today, I disassembled the Dell Dimension L933r computer that was my old PC test mule in preparation for donating it to the local library. My old Strawberry iMac (a G3) is in the garage, waiting for me to restore it to factory settings and dispose of it. I gave my old clamshell iBook SE to my next door neighbor, who is home-schooling her four young kids. She now has her own “computer lab.”

That leaves me with a very reasonable 3 computers for my work: my Dual Processor G5 (now about 3 years old), my relatively new Dell Latitude D820 laptop test mule, and my reasonably new 15″ Mac Book Pro test mule. Oh yeah, and my 12″ G4 PowerBook, which I really can’t part with. No need for all the desk space I had in my downtown office. I’m even cutting myself down to two printers (rather than the 3 I had accumulated). Look for some new items on eBay soon.

Getting rid of all this old equipment feels good. Although I actually threw away — in a Dumpster! — three external SCSI hard drives and a dual bay SCSI CD-ROM reader today, most of the other equipment is finding a good home. I hate throwing stuff away, but I really hate storing it. And let’s face it: old computer equipment has very little value these days.

So now I’m sitting at home in my office at 8:25 PM, listening to iTunes music on my G5 (right now: “Wish You Were Here” on Wish You Were Here by Pink Floyd). It’s later than I’d usually be working. I think I’ll be working longer hours with my office in the house. Getting more work done. Blogging more.

And doing a lot of work in my pajamas once again.

Flying to Sedona (again)

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A helicopter flight that has become routine.

As I write this, 36% of the site visitors who have taken the time to vote in my Most Interesting Topics Poll (that’s 11 people so far; I’m hoping for continued growth in that vote count) have said that Flying is the most interesting topic on this site. So I decided to devote this morning’s blog session to a flying article.

(For those of you just tuning in for the first time, among the hats I wear is a commercial helicopter pilot hat. I operate a Single Pilot Part 135 helicopter tour and charter company out of Wickenburg, AZ — Flying M Air.)

I flew yesterday. I flew three passengers from Wickenburg to Sedona and back. The passengers were originally from Russia and now live in the U.K. They’re staying at the Flying E Ranch, one of Wickenburg’s remaining three guest ranches.

I can’t get excited about this flight. It was so routine. After all, by now I must have flown from Wickenburg to Sedona and back at least 50 times.

The only thing unusual about the flight yesterday was visibility. In Arizona, it’s clear and sunny almost every day. Not only can I usually see the Weaver Mountains about 15 miles to the north, but I can usually see them clearly — that means I can distinguish rocks and canyons and other features from 15 miles away. But yesterday was different. It was hazy, as if a thin gauze had been stretched across my eyes. As I drove to the airport at about 10:00, it was apparent why: there was moisture in the air. There was condensation on my Jeep and even a little frost down where the horses were munching their morning meal. Imagine that. Moisture.

My passengers arrived early, all bundled up for the 50°F temperatures we expected in Sedona. After giving them their preflight briefing and loading them on board, I started the helicopter and waited for it to warm up. A few minutes later, we were on our way, climbing to the northeast into hazy skies.

The air was smooth, the sights were the same as usual (except for the haze) and I pointed them out faithfully to my passengers. They didn’t talk much, which is always a danger with me. I wind up talking to fill the silence, telling them more about the area than I usually do. I had three passengers on board, so I had to make sure I pointed out things on both sides of the helicopter — normally, with just two on board, I put them on the same side of the helicopter so I only have to point out things on one side.

We crossed the Weaver Mountains not far from the hidden cabins I’d discovered years before. Then we followed the Hassayampa River up toward Prescott, crossing the Bradshaws. My passengers were thrilled by the sight of snow on the north side of the moutains. I was thrilled by the fact that the haze had cleared out and it was a nice, clear day up there.

As we got close to town, I reported in to the tower at Prescott Airport. I planned to follow Route 69 a bit and then head toward the pass atop Mingus Mountain. This would have me cutting as much as one mile into Prescott’s airspace. (I normally go around it so I don’t have to talk to the tower, but our heavy weight had our airspeed a bit slower than usual and I wanted to save a few minutes of time.) We were over Prescott Valley when the tower pointed out a Baron about 400 feet above us, crossing in front of us. I descended about 500 feet — I was high because of all the mountains I’d have to cross — to stay out of his way. Then the tower cut me loose and I climbed up and over Mingus Mountain, reaching my highest elevation of the flight: about 8,000 feet.

West SedonaFrom there, I started a 1,000 fpm descent to the northwest, descending past the former ghost town of Jerome. I told my passengers about the first time I’d been there nearly 20 years ago when only a handful of people lived there. Now it was a booming tourist town, with art galleries and restaurants in the old buildings perched along its hillside. I showed them the open pit mine, then continued northwest to the red rocks. We did a red rocks tour on the way into Sedona, avoiding the flight path of the helicopter tour operators there, and landed at the airport.

Uneventful.

Of course, I’d been so concerned with getting my credit card terminal to work at the airport that I’d forgotten to bring a book or my laptop so I’d have something to do while my passengers went on their Jeep tour. Duh. After the Jeep picked them up, I walked over to Sedona’s restaurant for lunch. (I don’t think I can recommend the Chicken Alfredo with Broccoli; too thick and starchy, although the chicken was cooked nicely.) Then back to the terminal to wait.

I wound up renting a car from the car rental guy there. $20 for up to 3 hours (I think). I didn’t even have it two hours. I drove down off Airport Mesa and hit the New Frontiers grocery store at the bottom of the hill. It has a magnificent selection of cheese and a very knowledgeable cheese guy behind the counter. I tasted some cheeses and wound up buying them all. I also bough brussels sprouts on the stalk — something that’s simply not available in Wickenburg.Then into “uptown” Sedona to visit a bookstore (the Worm) which seemed to have fewer books than I remember. And coffee at the coffee shop across the street. Then back to the airport so I’d be there when my passengers returned.

I talked to everyone who worked at the airport. The car rental guy, the AZ Adventures helicopter tour guys, the FBO guys, and the Maverick helicopter tour guy. That kept me busy even after my passengers returned from the Jeep tour and went to have lunch at the airport restaurant. By 3:30 PM, they were back and it was time to go.

The return trip was almost as routine. The haze had moved in a bit and we were flying right into the sun. My hat was under my seat, so I had to shade my eyes with my hand once in a while. Instead of heading straight for the southern end of Mingus Mountain, we headed southeast to Oak Creek Village. My front seat passenger had his camera out and the red rocks were being illuminated by that gently filtered afternoon sun. The views out that side of the helicopter were great. I flew just past Oak Creek VIllage before turning to the southwest, back into the sun. The mountains rose as dark shapes silhouetted against the hazy light.

I didn’t have as much to say on the way back. Part of that was my intercom system, which was creating static again. (I have to fix that! It’s driving me nuts!) So I had the squelch set so it was less likely to make noise. My passengers weren’t talking anyway. They were just looking; the daughter, who was probably close to 18 years old, had her iPod on under her headset and probably wouldn’t have heard what we were saying anyway.

The farther south we flew, the worse the haze got. It was definitely brownish in color toward the Phoenix area — smog trapped in an inversion. At one point, we could clearly see a dark line in the sky that marked the inversion layer. Very unusual.

I flew them over Crown King, a tiny town in the Bradshaw Mountains. The main reason I go that way on the way back is that you can normally see Wickenburg Airport from the Crown King area — a distance of about 23 nautical miles. But not yesterday. The haze was so complete that if I didn’t have my GPS set to Wickenburg (or at least a heading in mind) I would have strayed off course. I simply couldn’t see that far away. Even Lake Pleasant was difficult to see from the air, although I did point it out for my passengers as we flew about 10 miles north of its northern edge.

We were over the Monte Cristo mine on Constellation Road when I was still trying to figure out exactly where we were. When I saw the mine shaft and buildings, I thought I’d stumbled upon a mine I’d never seen before. Then I recognized it and was surprised that we were so close to town. Less than 10 miles to the airport, according to my GPS. I could just about make out reflections downtown and the scars of the earth around the airport.

I flew over town and then headed out to Flying E to show them the ranch where they were staying from the air. (That’s something I do for people staying in our local hotels and guest ranches.) Then we landed by the fuel pumps at the airport. I cooled down and shut down.

Routine.

After a while, flying the same route over and over does become routine or — dare I say it? — boring. Sedona is a place of incredible beauty and the best way to appreciate its beauty is to see it from the air. Yet when you’ve seen it as many times as I have, the impact of all that beauty fades. That’s one of the things I talked to the FBO guys in Sedona about. They both agreed that when they’d first come to Sedona, they were amazed at its beauty. Now, living with it all around them every day, it simply isn’t a big deal.

I felt like that when I flew at the Grand Canyon, too. Don’t get me wrong — it never got so boring that I’d prefer to fly elsewhere. I just wished I had the freedom to alter my flight path for a slightly different view or a new way of seeing things.

And here in Wickenburg. The upstairs front windows of my home look out over the Weaver Mountains in the distance. When I first moved into the house, I thought it was a view I’d never grow tired of. But I did. Kind of. I’m not sure why.

I’d be interested in hearing from other pilots who fly in beautiful places and have somehow lost sight of that beauty because of routine. Use the Comments link.

Open Range Cattle, Howard Mesa

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Talk about road blocks!

A few years after buying our place at Howard Mesa (north of Williams, AZ, south of the Grand Canyon), my editor, Jeremy, came to visit us down in Wickenburg. It was January, right after Macworld Expo. As I do with all of our out-of-state visitors, I took him to the Grand Canyon.

Since our property was along the way, I decided to take a short detour to show it to him. We’re proud of our lot at Howard Mesa, mostly because of the incredible views in every direction. We like to show it off.

It had snowed hard the night before our visit and the ground was covered with a thick blanket of the stuff. I was driving my Jeep which was still relatively new and had good tires. The roads at Howard Mesa are not plowed in the wintertime — in fact, we’re pretty lucky if they get graded during monsoon season. And, of course, with only two houses on our side of the mesa at that time, it wasn’t as if a lot of people were going that way. Still, there were relatively fresh tire tracks to follow, so I could find the road.

Open Range CattleWe came up the state road, rounded a bend, and were rather surprised to see this small herd of young open range cattle in our path. As you may be able to tell by their faces in the photo, we weren’t the only ones who were surprised. I clearly remember rolling to a stop in the road about 50 feet from these animals, snapping a photo, and then just waiting for them to move. They didn’t.

I inched forward with the Jeep, trying to encourage them to get out of the way. I was probably about 20 feet away when one of them decided I was too close. It whirled around and started back down the road in the direction I needed to go. Since cattle are herd animals, within moments they’d all turned around and were trotting down the road.

I followed.

At this point, we still had about a mile to go to get to our place. The cattle may have been trotting, but they’re not exactly fast. When I sped up, they didn’t. They were already moving at top speed. I didn’t want to frighten them or hurt them.

Well, I had a Jeep. Jeeps can be taken off-road. So I found a break in the vegetation at the side of the road and drove around them. That was enough to scare them off the road. They cut cross country through another lot. I pulled back onto the road and we continued our trip over the existing tire tracks.

A while later, when we arrived at our place, we saw the cattle standing as a tight herd across the road, looking in at us. But they didn’t get in our way again.