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Penn Radio Podcast

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No bullsh*t.

Penn Gillette, the bigger and louder half or the Penn & Teller magic team, is the kind of guy that you either love or hate. He’s loud and he can definitely be obnoxious. But, like me, he has a zero-tolerance stand on bull.

I subscribe to the Penn Radio Podcast. I listen to about half the episodes. It’s usually just a talk show with Penn and his sidekick, Michael Goudeau, talking about a topic in the news and people calling in. Some of the callers are good, others are clearly wacko. Talk radio at its best.

I agree with a lot — but not all — of what Penn has to say, especially about religion and politics. You might think that’s scary. I know my mother would. (Let’s not tell her, okay?)

Once in a while, they have a guest. Penn and the guest, with a little input from Michael, chat about things. Informative, entertaining, enlightening. Usually something to think about.

Flim-Flam! Psychics, ESP, Unicorns, and Other DelusionsEvery once in a while, Penn has a better than average guest. (Phyllis Diller was one of them months ago.) I just finished listening to his February 9 show, which featured James Randi, a skeptic who has devoted much of his life to exposing fraudulent psychics, claims of ESP, and other “new age phenomena.” In other words, bullsh*t. He even wrote a book about it: Flim-Flam! Psychics, ESP, Unicorns, and Other Delusions. The radio show was an interesting look at the tricks today’s top psychics use to give “readings” as well as insight into people who really believe they have these powers.

Anyway, if the topic interests you, you might want to download the podcast episode and give it a listen. Use the Comments link to let me know what you think about it.

And please try to keep Randi-bashing comments to yourself. I just read enough of them on Amazon.com.

On Geniuses

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Why I don’t Genius Bar hop and other comments regarding my recent hard disk problem.

One of my jobs as a blogger is to produce at least one blog entry a week. As you may have noticed if you follow this blog, it looks like I’ve been slacking off lately. Well, I just want to take a few moments to assert that looks may be deceiving.

Last week was a busy one for me. I finally got my computer back up and running after its second hard disk crash in a year. This crash was far more serious than the last and required the geniuses at the Apple Store to fix.

Now I know that lots of Mac pros laugh at the word “genius” when applied to the Apple Store’s tech support folks. And I do agree that it would be difficult to call any of them geniuses in the true sense of the word. (Think Einstein.) But if you were to compare their computer skills to the average Mac user’s, they could indeed be considered geniuses. They know a lot more about the current computer models than 95% of Mac users. Sadly, I fit into that 95% these days. I could tell you all kinds of things about fixing a Mac II cx or a PowerMac 7100/66 — and that’s because I used to teach a course about troubleshooting those computers running System 7. Nowadays, my troubleshooting capabilities are limited to what I need to know — like much of my other knowledge — and I don’t really need to know all the things the geniuses need to know to do their daily fix-it jobs.

So I’m not uncomfortable applying the word genius to many (but not all) of them. To me, some of them really are geniuses when it comes to diagnosing and fixing Mac problems.

I’ll also be the first to say that the capabilities of an Apple Store genius staff on any given day for any given store is hit or miss. It all depends on each staffer’s experience, knowledge, and interest in the topics he or she needs to know. I was at the Genius Bar in the Chandler, AZ store on Monday and the geniuses that day were pretty good. One of them was a super genius, the one who helped me was definitely above average, and the guy working the iPod slot was about average. (Let’s face it: it doesn’t take much skill to fix an iPod problem. Every iPod should come with a cheat sheet printed on back that explains how to reset it; that will resolve 95% of an iPod’s problems. The iPod guy probably resets a lot of iPods in a day. I’ve gotten so good at it that I can reset mine with one hand while flying my helicopter. Darn vibrations lock it up more often than I’d like to admit.)

I’ve had repeatedly bad luck at the Biltmore Apple Store in Phoenix, which is at least 30 miles closer to my house. The two times I tried to get assistance there, the lead Genius didn’t seem interested in looking deeply into my problem and didn’t seem to care whether it was resolved or not. On my fried motherboard problem, it seemed that she spent more time telling me how much it would cost to fix the problem than diagnosing what the problem was. This, coupled with her obvious lack of sympathy, made me doubt her diagnosis, so I had to go to another store (Chandler) to get a second opinion. I got a bad taste in my mouth (so to speak) from the experience. And that’s why I don’t go to the Biltmore store anymore.

Oddly enough, sympathy for my problem seems to be important to me. My main work computer or “production” machine (currently a Dual G5) is like a partner to me. It holds onto the projects I’m working on, it has the tools I need to get the job done as smoothly as possible. When it works right, we’re a team getting the job done. When it starts acting up, I get concerned. It’s not just a machine on the fritz. It’s a work partner feeling ill. What’s the problem? Can I fix it before it becomes critical? Is its motherboard about to go (again)? Or its hard disk? Will I lose data? Will I need to take it to the hospital (fix-it place) to get it working right again? How long will we be apart? And, of course, the selfish questions, like how long will I be unable to work?

The geniuses at the Chandler store are always sympathetic to my problem. They understand that my computer isn’t just a machine I use for e-mail and to surf the Web. They understand that its hard disk contains lots of important information — including books in progress — and the tools I need to get my work done. They understand that without my production computer, there’s very little real work I can do. And even though they don’t necessarily push any harder to complete a job for me than they do for anyone else, they make it seem as if my problem is one of the most important ones they’ll tackle that day. And they soothe me with reasonable reassurances that make it easier to face the 90-mile drive home and wait for their call.

This time around, the problem was a toasted hard disk. Personally, I believe it has something to do with my Firewire ports — it occurred while my iSight was plugged in and I was attempting to suck something off a portable Firewire hard drive. (My motherboard problem also manifested itself when working with multiple Firewire devices, including an iSight, so I’m very wary of using it these days.) They replaced the hard disk — which IS something I could have done myself if I really wanted to — and managed to get about 50% of the data off my old hard disk before it ceased to function at all. This cost me dearly, but the way I see it, I was paying for my own stupidity. If I’d had my entire Home folder backed up, recovery wouldn’t have been necessary at all and I could have saved the $150.

What hurts even more is that I’d written an article for Informit.com about backing up with Fetch before I had the problem and neglected to utilize my own instructions to protect myself.

The computer was done the next day and my husband, Mike, picked it up on his way home. It isn’t exactly on his way — he works about 15 miles north of there — but it was a lot more convenient for him than for me to make the 180-mile round trip drive. On Wednesday morning, I set about restoring the whole computer to it’s normal setup. I didn’t like the way the Apple folks had set up the machine — for some reason I was really bugged about my home folder being called maria (note the lowercase) rather than its usual mlanger (which I’ve used on all my computers for years). (Is that anal or what?) So I pulled off the recovered data, reformatted the hard disk, and spent the next two days installing software and updates. The updates were particularly painful now that I’m on the super-slow wireless Internet connection I whined about elsewhere in this blog. The 139 MB Mac OS X 10.4.8 combined updater took quite a while to suck off the Internet before I could install it.

Fortunately, I managed to pull e-mail messages, endo settings and contents, ecto contents, and some other stuff off my PowerBook. My iCal and Address book data was already set up to synchronize with .Mac, so getting all that data moved over was very easy. The only thing of real value that I lost was Chapter 6 of my Excel 2007 for Windows book, which I’d been working on for the second time. (The first revision went bad and I started from scratch. So today I look forward to starting my Chapter 6 revision for the third time. I knew it would be the book’s Chapter from Hell, but I couldn’t imagine how hellish it would be.)

By Friday, the computer was 90% back to its old self and I was working on it regularly instead of my laptop. So I was out of commission for two full weeks. I blame myself for that, too, letting the disk recovery software run as long as I did before finally bringing it to the geniuses.

Backup at the Touch of a Button?

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We’ll see.

The first thing I did when my hard disk failed on Friday (for the fourth time in less than 10 years) was to go online and find an external hard disk that had enough capacity to back up my computer’s entire hard disk. And while I was at it, I’d get one that was bigger than my current hard disk so I could use it for my next computer (which will probably be purchased sometime before the end of this year).

Seagate ST3300601CB-RK 300 GB External Hard Drive with FireWire and USB 2.0 InterfaceI started at the Apple store, figuring that the products sold there would work effortlessly with my Mac. I found a Seagate 300 GB model (the Seagate ST3300601CB-RK) that boasted “pushbutton backup.” Now that sounded like the right thing for me. I did a little Web searching and found the same hard disk on Amazon.com for $40 less. I ordered it. It should arrive sometime next week — hopefully right around the same time TechTool Pro finishes doing whatever it can to recover my data.

SmartDisk FWFL80 80GB Firelite 2.5In the meantime, I still have two 80GB Smart Disk FireLite portable Firewire hard disks to capture whatever can be scavenged from the disk.

I’d like to hear from readers about backup strategies and solutions, as well as any experiences with Seagate’s “award-winning Bounceback Express software.” (I’m extemely skeptical about this solution.) Use the Comments link. And if you want to share a hard disk crash story with us, please do. I can’t be the only one out there losing hard disks.

Fuel Purchase Rebates for Pilots

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AOPA changes its program, I go to BP.

For years, I’ve been using my AOPA MasterCard to purchase fuel at FBOs. At first, the program offered 3% rebate on all purchases at participating FBOs. Then that percentage jumped to 5%. Since it cost nothing for an FBO to participate, just about all of them did.

Among the participating FBOs were flight schools. I earned rebate dollars on all of my helicopter flight training. Since most flight schools also do maintenance, I also earned rebates on most of my helicopter maintenance and repairs. Now we’re talking big bucks. With an annual inspection costing $2,000 or more, 5% is a truly welcome discount.

The AOPA rebate program had two problems, as far as I was concerned:

  • Rebates were not automatic. You had to go to the MBNA Web site (later the BofA Web site) to indicate which transactions were eligible. Although they probably assumed you’d look up all the FBOs in their list, I never did. I just checked off all the transactions — after all, I only used the card to buy aviation-related things — and let them figure out what was eligible or not. It was a pain in the butt because it required a trip to the Web site each month. If you forgot, that was okay — you could always do it later. But it was an extra step just to get the money.
  • Rebates were limited to $250 per year. If you do the math, that means only $5,000 of purchases could earn the rebate. I’d easily reach the limit by September or October each year. A helicopter flight student could reach it in a month or two, depending on his schedule. It would have been nicer if there were no limit.

On the plus side, the rebates, once requested and verified, showed up on the following credit card statement as a reduction of the account balance. I liked to think about it as a fuel discount and that’s how I accounted for it in my accounting records — a reduction of fuel expenses.

Well, the AOPA MasterCard moved to BofA when BofA bought MBNA. (Sounds like alphabet soup.) And they — either AOPA or BofA — decided to change the program. They now have some kind of point system that you can use to buy merchandise. Or something like that. Frankly, I didn’t look into the details. I don’t want points. I want dollars. I want to reduce my operating expenses.

Meanwhile, when I switched my maintenance to Silver State in Mesa (at Williams Gateway airport), I discovered that BP, which the FBO there represents, had a 5% rebate credit card with no limit that applied a sliding scale rate to purchases: 5% of BP purchases (at airports or auto gas stations), 2% of travel and dining, and 1% of other expenditures. Since BP is relatively common around airports, I signed up for the card and got it. Now I use that for most of my aviation-related expenses.

Well, it turns out that this Rebate program isn’t quite as convenient as it could be, either. (I think that’s how they get you — make it such a pain in the butt that you don’t bother claiming the rebate.) In order to get the rebate I have to:

  1. Create an account on the Chase.com Web site. (A one-time deal.)
  2. Log into my account periodically.
  3. Navigate to the Claim My Rewards area, which isn’t exactly easy to find.
  4. Use a shopping cart to “buy” rewards using my earned points. The options are a $25 BP Card (costing 25 points) that can only be used at BP gas stations (like I want one of those), a $25 check (costing 25 points), or a donation to charity (costing 25 points). Of course, since you can only buy in increments of 25 points, you’ll always have a balance leftover.
  5. Wait for the check(s) to arrive.
  6. Take the check(s) to the bank and deposit them.

Obviously, this isn’t the best solution either. But it does reduce my operating costs, so I do get the desired end result.

What I should do is look for a good rebate card that works everywhere and doesn’t make you work to get the rebate dollars. I’m sure they’re out there, but since I really hate applying for and having credit cards, I haven’t looked for them. I guess that should go on my To Do list for this year, right after clean off my desk.

Any suggestions? Use the Comments feature to let us know.

Speakeasy Speed Test

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See your real bandwidth.

When you set up your Internet connection with an ISP, you don’t need to believe what they tell you about bandwidth speeds. You can check it for yourself.

Although there are many bandwidth testers on the Web — your ISP probably provides one — I use one called Speakeasy Speed Test:

Take the Speakeasy Speed Test and test your connection speed! By measuring the download and upload rate from the following locations you are able to accurately judge your current line throughput or internet connection speed. To take the speed test, choose the server nearest you.

Speakeasy Speed TestThe Speed Test displays your results graphically using a speedometer-like meter. Here’s an example of what my terrible home Internet connection looks like with the upload test in progress. (Now you can see why I don’t want to move my office back home. I can just about pin the speed needle with my DSL connection at the office.) At the end of the test, Speakeasy plays a little advertisement and offers access to a search feature where you can see if their service is available in your area. (It’s not in my area, but then again, there’s only one non-dialup option available for my home and you’ve seen the results.)

While I’m not recommending Speakeasy — I know nothing about it — I do recommend this test. If you know of any others, don’t be shy. Use the Comments link to share them with the rest of us.