Camping in a Hangar

Not as bad as it seems.

As I type this, I’m sitting on a leather sofa in the second floor “pilot lounge” area of a friend’s hangar. The hangar is at a San Diego-area airport and the three large windows on this side of the room face out over one of the airport’s three runways. Outside it’s dark. From undefined glow of the lights across the runway that fade into the darkness, I can tell that it’s foggy. I can barely see the sweep of the white and green rotating beacon atop the control tower on the other side of the runway.

It’s 5 AM local time. I get up early no matter where I am.

If I look down out the closest window to the pavement outside the hangar, I can see my helicopter. I tied down the blades — needlessly, it appears; there doesn’t seem to be any wind here — and pushed it over to a level spot on the ramp area, clear of the taxiway. Seems weird to have it parked there, but it’s been there two nights now and no one has bugged me about it. After all, other folks park cars and other vehicles in the same place at the end of their hangars.

In looking at that fog, I’m sure I’ll be wiping the helicopter down with a towel later today. You get spoiled living in the desert.

You might wonder why I don’t put the helicopter in the hangar I’m camped out above. I could. But there’s already a Hughes 500c helicopter, a Diamondstar airplane, Jaguar sedan, and a GT40 sports car in there. There’s still a big empty space where the hangar’s third aircraft occupant usually parks his Twinstar and I probably could have fit in that space. But it didn’t seem worth the bother. A few days out on the sun won’t kill my helicopter. But with this salt-laden fog coming in, I’ll definitely be washing down the helicopter before I put it away at home later on today.

It’s wonderfully quiet here, with just some white noise — a distant hum that could be someone’s heat pump or even a generator. The heat inside the lounge, which just went on, is a lot noisier. The space I’m in takes up half the depth and the full width of the hangar below me. It’s completely enclosed and insulated, finished with nice plaster walls and carpeting. There are windows that open with screens on all four sides of the space; on one side, they open into the hangar’s main area.

There are three rooms up here, including a full bathroom, and one of the rooms has a little kitchen area, with certain conveniences conspicuously missing. There’s no stove or oven or dishwasher, but there’s a double sink and microwave and the small refrigerator has an ice maker in it. There isn’t much in the way of food in the cabinets other than coffee and the non-perishable condiments that go with it. But there’s a Starbucks off-airport, walking distance away, and I know the owner of this hangar frequently drives across the runway in his well-equiped golf cart to get his meals at the airport restaurant.

In all honestly, the second floor of this hangar is very museum-like. My friends collect Mexican, South American, and Native American art. Although their best and most valuable pieces are in their two other homes, there’s a lot of it here. There’s also a lot of weird items you’d expect to find in a museum: a copper diving mask, pull-down wall maps dating from the 1950s and 1960s, a fully restored glass-tanked fuel pump, an old Coke machine that takes dimes (with a small bowl of dimes on top and bottles of Corona beer inside), two free-standing and fully restored wood popcorn machines — the list goes on and on. Sometimes it’s neat just to look at these things. But when you pop a dime into the Coke machine and pull out a Corona, you remember that all of these things are still fully functional.

I’d take a picture and include it here, but I really think that would be a serious invasion of my friend’s privacy.

My friend is not here, although his helicopter is. He used to spend a lot of time here when the place was first built. He and his wife had lived in Wickenburg before then. His wife fell out of love with the town when the Good Old Boy bullshit that makes Wickenburg what it is started directly affecting her. From that point on, it was just weeks before she was desperate to get out of town and continue life elsewhere. She started spending more and more time in California with her daughter and less and less time at home with her husband. The hangar was a temporary solution, followed by an apartment on the coast and then a condo in Beverly Hills with a second apartment in Las Vegas. They spend most of their time in those places now, although my friend uses the hangar as a kind of getaway place when he has a few days off and wants to go flying. They still own their home in Wickenburg and have tried three Realtors in the past two years to sell it. But there isn’t much demand for a $1 million home in Wickenburg these days, even when it has a separate guest house, hangar and helipad, horse setup and plenty of acreage around it for privacy.

They want us to buy it, of course, but I’m not prepared to go into debt to buy a home and I’m certainly not going to sink myself any deeper into Wickenburg.

Mike and I have been camping out here in the hangar for a few days. Supposedly, it’s against federal regulations to live on the property of a Federally-funded airport — which is why this “pilot lounge” is missing a few necessities of life, like a bed. So we’re sleeping on an air mattress. We’re not living here, of course. Just sleeping over. We have business in the area during the say and just needed a cheap place to spend the night. My friend was kind enough to let us camp out here.

It’s a wonderful place to hang out. This airport, unlike a few I could name, has a lively population of tenants in the hangars. When I went out for coffee yesterday morning, I walked by a hangar where a man was busy preflighting a Cessna in preparation for an early morning flight. He greeted me as if he knew me and we shared pleasantries about the weather: “Great day to fly.” “Sure is.”

After lunch, we decided to drop by the hangar to put our leftovers in the fridge. We were very surprised to find our big hangar door wide open. Inside, tending to the Diamondstar, were three Brits. We introduced ourselves by name and were immediately offered coffee. It later came out that we were friends of the hangar’s owner. “Oh, well then you must come by at 5 for cocktails,” the woman said. “We have such fun.” When I mentioned I was in the area working on a video project, she hurriedly took me to meet a man named Steve who is also in film. He was stretched out on a leather sofa in his modest hangar, watching a game on a big television. The TV’s rabbit ears antenna was out of the pavement beside a gas BBQ grill. Inside the hangar was the neatest and cleanest Cessna 140 that I’d ever seen.

Later, when we returned — too late for cocktails, I’m sorry to say; I could have used one — we were treated to stories of other dinner parties in the hangar’s big lower area, with unknown pilots stopping by to join in the fun. There’s a real sense of community here. It’s more than just a place to store your aircraft. It’s a place to hang out and meet people with similar interests. It’s a place to watch the world — and the planes — go by.

It’s nearly 6 AM now and I can see a tiny bit of light in the sky. The fog is still thick on the runway; the rotating beacon is now invisible. If the tower controller have come on duty, there’s not much for them to do. It’s IFC — Instrument Meteorological Conditions — here and I’d be very, very surprised if we saw or heard a plane outside until the fog lifted. But I’ll get dressed and make a run for coffee. We have more work to do today. Then, at about noon, we’ll start the 2-1/2 hour flight back to Wickenburg.

I’m looking forward to camping out here again.

Worst Western

Or why I won’t stay in a Best Western again.

This past week, I spent three nights in a Best Western motel in Page, AZ.

There are two Best Westerns there. I stayed in the one that had no hot water for more than 24 hours during my stay.

I learned about the hot water problem when I returned to the hotel at about 8 PM on Friday night. At the time, I was told that it was unlikely that the hot water would be working before Monday. I was due to check out on Sunday.

I was paying for not just my room, but the rooms for three other guests. Since they were my guests, I felt it necessary to take action when the hot water system in the hotel broke down. Although I was on my way up to bed — I was going to be picked up at 6:00 AM the next morning by an aerial photography client — I asked the desk clerk to find alternative accommodations. I told her not to call me that night since I was going right to bed. I told her I’d check in at the desk in the morning to see what she’d found us and would talk to my guests about our options the next day.

At 5:00 AM the next morning (Saturday), I gathered up some clean clothes and prepared to walk down the block in the dark to the Travel Lodge, where the cold water Best Western had arranged for its guests to shower. (I can’t make this stuff up.) I stopped at the desk in my hotel, where I was shown a reservation for four rooms and two nights at the other Best Western in town, which I assumed still had hot water. I took the reservation sheet, put it in an envelope with a note, and slipped it under the door of one of my guests. I showered and dressed at the Travel Lodge, then walked back to the cold water Best Western. A little after 6 AM, my clients arrived and I went to work with them.

At around 11 AM, I finished with my clients and met with one of my guests. He told me that the hot water problem had been fixed. I called the other Best Western to cancel the reservations that had been made in my name.

And that’s when the shit started hitting the fan.

Apparently, the clerk at the cold water Best Western had used my credit card to reserve the rooms. The hotel has a 24-hour cancelation policy and refused to cancel the reservation.

In the meantime, we were all still checked in at the cold water Best Western (which now had hot water). My guests didn’t want to move. I didn’t either.

I need to make it clear to all that I never authorized any charges to my credit card for any hotel other than the one we were staying at.

I called several different parties at the Best Western hotel chain. After a lot of time on hold and call backs and excuses, I was told that my reservations would not be cancelled.

Today, I found four pending charges on my credit card statement for $157.73 each. There was also a $1 charge from Best Western.

Of course, I have no intention of paying these charges.

I’m absolutely appalled at the poor customer service of the Best Western chain. Specifically:

  • The failure of the Best Western Arizona Inn to promptly and professionally handle a failure in its hot water system.
  • The unauthorized use of my credit card by the clerk at the Best Western Arizona Inn to book hotel reservations that could not be cancelled.
  • The failure of the Best Western Lake Powell to cancel the hotel reservations made without authorization by another Best Western hotel employee.
  • The failure of the Best Western customer service department to cancel the hotel reservations made without authorization by a Best Western hotel employee.

Clearly, these people don’t care about their customers. Clearly, they have no understanding about customer service. Clearly, they have no problem fraudulently charging a customer’s credit card for reservations made without authorization.

I have called and written to the Best Western numerous times about this matter. They have not satisfactorily resolved it. Now I have to go through the bother of starting chargeback procedures with my credit card company. I may also need to press charges with the police against the Best Western employee who used my credit card without authorization, thus resulting in this nightmare of customer service failures.

Do you think I’ll stay at a Best Western again? Not likely. And I suggest that anyone reading this think about my customer service experience with this hotel chain before booking a room there.

On the Road Again

Traveling again.

If you’re wondering why you haven’t heard from me here in a while, it’s because I’ve been traveling. I’m doing one of my Southwest Circle Helicopter Adventures in northern Arizona, accompanied by a video crew and staff writer for a respected travel magazine.

The goal of this trip is to gather about 90% of the video needed to create three individual broadcast-length videos, each of which will be made available on DVD. It’s a huge project and, so far, we have at least 20 hours of raw video footage to wade through.

I’m flying with a door off and a video guy on board taking glare-free video images of what we fly over. He also has at least two POV.1 cameras mounted inside the helicopter at all times. The other video on the ground is “chasing” us — actually, he’s getting a big head start each day to drive to the airport where we’ll land before we arrive — and taking video of us landing. Then there are cameras whirring all over the place on the ground.

Wild HorsesThe writer is sitting up front beside me, taking notes and using my Nikon D80 to shoot images of what she sees. Although a good portion of the shots have some unfortunate glare — not much you can do about that when shooting through Plexiglas — many of them are really good. Like this shot she took of a herd of wild horses we overflew on the Navajo Reservation two days ago.

It’s been a busy week so far. Although I’m trying to demonstrate to the writer what my Southwest Circle Helicopter Adventure is all about, I’m also working with the video crew to make sure we capture all of the footage we need for our three videos. I’m hoping she understands that my usual clients won’t be rushing around like nuts all day.

Antelpe CanyonI’m treating myself to a few of the activities my excursion guests get to enjoy. For example, on Tuesday, I joined the crew for a boat ride on Lake Powell that visited the “business side” of the Glen Canyon Dam before squeezing about a mile up Antelope Canyon (see photo) and gliding up Navajo Canyon for a look at the “tapestry” of desert varnish on some cliff walls. I skipped the Sedona Jeep tour and Monument Valley tour to work with one of the video guys or just rest up. Normally, while my guest are touring, I’m scrambling to get the luggage into their hotel room and confirming reservations for the next day. You might imagine how tired I am after 6 days of playing pilot and baggage handler.

At this moment, however, I’m sitting at the dining table of a double-wide mobile home near Goulding’s Lodge in Monument Valley. (Long story; believe it or not, the only lodging we cold get here in MV was in a pair of mobile homes that are part of the lodge.) I have the front drapes drawn aside so I can watch the eastern sky brighten for what promises to be a classic silhouetted butte sunrise. I always enjoy my dawns here at MV. Seeing the famous buttes outside my window is always surreal.

Today, we were scheduled to fly down to Winslow for lunch, then tour Meteor Crater and the Grand Falls of the Little Colorado River. Normally, the Southwest Circle Helicopter Adventure takes this route on the way to its last overnight stop at Flagstaff. But today we’ll probably go straight back to Page. I have four aerial photo shoots at Page starting on Friday morning; the money I make doing them will pay for this video excursion. We’ll do more video between those flights. Then we’ll hit the Crater, Falls, and Flagstaff on our way back to the Phoenix area on Sunday.

It’s a big trip and a bunch of huge projects. Just the kind of thing to keep me busy between flights for the winter season. But if all works well and as planned, I might be flying this route weekly in the coming spring and fall — with real paying passengers to take care of along the way.

The Ad I Labored Over Today

How much can I squeeze into a 2-1/4 x 2 inch box? Quite a bit, it seems.

I’m working on a huge and rather costly marketing plan for Flying M Air. My goal is to push the multi-day excursions Flying M Air offers in Arizona, as well as the new Lake Powell houseboat/helicopter photography excursions we’re planning for next spring.

The entire marketing strategy will include a DVD video which has already been accepted for broadcast on at least one California television station. We’ll be “filming” that in mid to late October.

Flying M Air AdRight now, I’m working on print advertising. Today, I created a 2-1/4 inch wide by 2 inch tall advertisement for the Travel Directory of a relatively popular magazine. The challenge was to have a catch headline, say as much as I could about the excursions, show a photo, and provide contact information — all using my company’s “branded” color scheme and design. You’re looking at the result.

I created the ad in InDesign CS3 using design elements from my original brochure, which was designed by David Van Ness. The font is Optima, which is the “official” Flying M Air font. The photo is of Gregory Butte on Lake Powell, taken by my husband, Mike, a few years ago. I placed it at a 3° angle with a white frame and drop shadow to mimic the design on the brochures and Web site. Although it might not seem that way, the ad is legible — even by me! — when printed. It should look great on the page beside ads for the Amazon and Galapagos.

My next task is to freshen up the Flying M Air Web site with some new images and up-to-date pricing. I hope to get to that sometime this week.

I figure that I probably save at least $10,000/year by being able to do my own layout work. Once David created the basic design for my brochure, I was able to modify it as necessary for the Web site, business cards, rack cards, print and online ads, and other brochures. Best of all, since I have complete control over all documents, I can make changes whenever it’s time to reprint.

Anyone else out there handing all their business marketing needs? Want to share any ideas with the rest of us?

A Perfect Storm

Why I’ve been neglecting this blog.

I don’t have much time to write this — and that’s the reason I haven’t been writing more regularly. I like to compose at least 5 blog posts a week, yet this is only my third in just over a week. The last post — a video — doesn’t really count, since I didn’t write anything.

So why the neglect? As I mentioned above: time.

Every once in a while, life throws a perfect storm at us. You know what I mean — it’s a period of time when everything seems to go crazy at once.

In my case, it was the following, which have all occurred since July 29:

  • Completion of the annual revision of one of my books (ongoing throughout this period).
  • Reposition my helicopter from Quincy, WA to Seattle, WA.
  • Reposition my camper from Quincy, WA to Page, AZ.
  • Brief 3-day catchup period at home in Wickenburg, AZ.
  • Distribute the animals among multiple boarding facilities.
  • Trip to Seattle, WA.
  • Reposition helicopter from Seattle, WA to Page, AZ.
  • Set up housekeeping in my camper in Page, AZ.
  • Entertain an overnight guest in a very tiny camper.
  • Deal with FAA, airport manager, and local tour operators in Page regarding tour, photo flight, and charter work in Page, AZ (ongoing).
  • Provide moral support for my sister, who has been laid off from her banking job.
  • Three photo flights from Page to Monument Valley.
  • Start of new book with August deadline.
  • Three trips to medical facilities in an attempt to diagnose some severe back pain.

It’s this last thing that’s really gummed up the works. I did something to my back while I was home and the pain became unbearable after the commercial flight to Seattle the next day. I was in an urgent care clinic there where I got prescriptions for drugs I couldn’t take because I had to fly. The pain has varied from annoying but bearable to absolutely crippling every day since then, with one day so bad I was in the hospital emergency room. It hurt to sit and since I need to sit to write, I couldn’t work on the new book — let alone write blog entries.

Miraz hit the nail on the head in her Twitter comment to me, when she said, “Pain is so time consuming and draining.” Wow. I’d never really thought of it like that — probably because I’ve never been in such severe pain for so long.

So now I’m behind in just about everything, racing against the clock to finish a book that’s due tomorrow. (It ain’t gonna happen.) The pain is under control — yesterday was the first day that it was tolerable throughout the day — and physical therapy starts on Monday.

Please bear with me. I do have lots to write about. When I get this book off my plate and catch up on my FAA stuff, I’ll be back with some interesting (I hope) new content here.