Easy Travel Reservations

I’m not sure how Travel Agents can continue to exist.

We’ve been thinking about making a Thanksgiving trip out to Florida to visit some friends and my parents. We did some research online and discovered that the tickets would cost anywhere from $600 to $1200 per person depending on travel dates. The low end was about our budget for the trip, so we weren’t thinking too hard about it.

But we both have frequently flyer miles. Mike has them from his many, many flights between Phoenix and Newark on Continental. I have them through my many, many years of charging up a storm on my American Express card. This morning, I told Mike I wanted to make a decision. Yes or no — were we going to go? It would all hinge on whether we could use miles for travel during that holiday week.

We already had a printout of the dates and flights we wanted from our Web research on CheapTickets.com (Mike’s preferred travel booking company). We picked the combination that was best for us and I called Continental’s OnePass service center to see if we could use miles for those dates. We could — but it would take 50,000 miles for each of us. We had plenty to spare — heck we seem to earn them but not spend them. So while Mike reserved our tickets and used his miles to pay for his flights, I got online with American Express and put in the point to miles transfer request for the number of miles I needed in my OnePass account (45,000). I paid $18 for this privilege and was told it would take 1 to 5 days. I did all of this while Mike was still on the phone. We got the Continental reservation number and instructions for me to call back when my miles were in the OnePass account.

That turned out to be about 30 minutes later. I logged into my OnePass account and the miles were there. I called Continental, gave them my OnePass number, and the person on the phone pushed the necessary keys to apply miles to the flight. She took a credit card number for $10. Then switched me over to Budget so I could reserve a car. Within 3 minutes, that was done, too.

So we booked two tickets from Phoenix to Ft. Myers one day with a return flight from Jacksonville to Phoenix 8 days later and got a rental car for the one-way drive. It took less than an hour to do all this and it cost us a total of about $300 and 100,000 miles.

(Since my miles are based on dollars spent and I transfered 45,000 of them, I’ll be sure to tell my Mom that my plane ticket cost $45,000.)

The trip is now officially on the calendar. That makes all the difference in the world in our household. If it’son the calendar, it’s a commitment. Until then, it’s just wishful thinking.

And with so many travel tools available on the Web and by simply calling the airlines and car rental places directly, how is it that the travel agent business survives?

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Night Flight Around Phoenix

Good practice for me, great fun for my passengers.

When a Phoenix-based helicopter tour company began the slow spiral of death (for the company, that is), its owner canceled at least one charter. That customer tracked me down and called in a near panic, looking for a replacement flight.

He said the flight was for his aunt and uncle for their anniversary. He’d planned it months ago and now the tour company he’d booked it with had cancelled it. He was anxious to get another company to do the trip. Could I do it?

The trip was an hour long, nighttime flight around Phoenix, starting from Scottsdale Airport.

I live in Wickenburg and my helicopter lives there, too. It’s about a 30-minute flight from Wickenburg to Scottsdale. But since most of my work has been coming from the Phoenix area these days, I have special pricing for that area. The first hour of the flight is enough to cover my ferry time plus a profitable hour of flight with passengers. In other words, it covers two hours of flight. There’s a one-hour minimum, so the flight is worthwhile for me. Every subsequent hour is at a reduced rate more in line with my local rates. This seems to work just fine with people down in the Valley. I’m still the least expensive game in town, so they’re satisfied. And I get what I need to make money. Everyone is happy.

Mike and I flew down to Scottsdale to arrive at 5 PM. We locked up the helicopter on the ramp and walked to P.F. Chang’s for dinner. I brought along my Terminal Area Chart for Phoenix and studied it with Mike as we waited for our food. Where would I take them for an hour? Which airports would I have to communicate with? Which frequencies would I have to monitor or speak on? Who would I contact for Phoenix Sky Harbor airspace? Where would we go?

I decided on a route that would take me north from Scottsdale and then west, on the north side of the Deer Valley Airport airspace (so I wouldn’t have to talk to the tower there). From there, we’d continue west, then southwest and follow the Loop 101 from the Arrowhead Mall area to the new Glendale Arena, in Glendale Airport’s airspace. We continue down to I-10 and turn east. That’s when I’d have to talk to Sky Harbor and enter their space. We’d follow I-10 to Central Avenue (that’s the main road in Phoenix where the tall building are) and turn north up Central, flying only a few hundred feet off the building rooftops. We’d exit Phoenix airspace near Camelback Mountain, turning east to pass on the north side of Camelback. At that point, we’d be within 10 minutes of Scottsdale Airport. I’d check the remaining time and, if I needed to fly more, I’d head south toward Falcon Field and spend some time over Mesa before flying back to Scottsdale.

I was nervous but not terribly so. Sky Harbor was the big challenge. I didn’t know how busy they’d be and whether they’d grant a request to a helicopter. Light wasn’t an issue. I’ve done a good bit of night flying and have never had any doubt about which way is up. Even though it would be dark at 6:30 PM, the flight time, the moon would be rising soon afterward and the city was already full of light from the ground. I just had to be careful north of Deer Valley where it wasn’t very developed and there were a few small mountains that would look like pools of blackness in the night. I’d learned on other night flights in the Phoenix and Wickenburg areas never to fly into areas that were completely black — they were usually desert mountains.

We finished dinner and walked back to the airport. The terminal, which was open until 10:00 PM, was completely empty. The restaurant there was closed — it has changed hands yet again — and the charter plane and car rental desks were deserted. This was at 6:15 PM on a Saturday night. We waited. I admired the photos in the waiting area: poster-sized blowups of aerial photos taken throughout the state. Nice. The Lake Powell photo was similar to one Mike had taken only a few weeks before. But there was a lot more water in the photo in the terminal. There was probably a lot more water in all of Arizona back on those days.

It was 6:40 and I was just about to call the customer to find out where my passengers were when a car pulled up in the parking lot. Two surprisingly young people literally ran into the building. Both were dressed up as if ready to go out for dinner. He was excited and talked a mile a minute. He told me that he hadn’t known about it until just a while ago. Everyone else knew, but it was a surprise to him.

I left Mike in the terminal to find his way to the FBO where a plasma TV with the Mets game on awaited him. We made our way out onto the ramp, which was terribly dark. I took photos of them in front of the helicopter with a disposable camera. I gave them the safety briefing and strapped them in. He sat up front. She sat behind him. She was wearing lots of perfume and it smelled nice.

While I started up, he flipped open the phone and let the light from its screen illuminate my hands. He started asking questions as I started the engine. We warmed it up and I answered them the best I could. His wife, who didn’t speak English as well, asked questions in their language. He explained in English and whatever language it was that the spoke. Indian? Arabic? Pakistani? Iranian? Heck, I had no clue. Something middle-eastern.

I talked to the tower and we lifted off, heading north as I’d planned. The moon, full and round and bright, rose just as we departed. Coincidentally, we flew right past the housing development where they lived, east of Deer Valley Airport. They tried to see their house from the air, but it was too dark. We were too high for my landing light to help them.

They asked lots of questions. I answered them. I pointed out landmarks I knew — highways, malls, airports, stadiums. He pointed out where his first business had been and told me how the area had changed since he’d first moved here in 1970. When I had to talk to a tower, I flipped the pilot isolation switch so I could communicate without interrupting them (or letting them interrupt me). There was some confusion with Sky Harbor — I made the mistake of contacting Phoenix Approach when I should have called Phoenix Tower — but when I got the right guy on the radio, my request was cleared without problem. Sky Harbor — and all the other Phoenix area airports, for that matter — were pretty dead. I could see all the other aircraft — planes are actually easier to see at night than during the day, especially when you’re flying below them and their lights are bright against the night sky.

We flew east on I-10 and then up Central Avenue. Flying right through downtown Phoenix was a real thrill for all of us. I’d only done it twice before, and only one of those times was at night many years ago. Of course, Phoenix isn’t like New York — it’s pretty dead at night. I couldn’t imagine flying up Broadway in Manhattan at night but would love to try it sometime.

When we got to Camelback, we had some time. So I headed southeast, passing just west of Falcon Field’s airspace. It was dead there, too. I got a few miles south and started my turn. The controller game me permission to cross midfield. I hadn’t flipped the isolation switch, so my passengers heard the whole exchange. As we passed the tower there, he said to his wife, “She just to talked to a woman in there” — he pointed at the tower — “and she told us we cross the runways here.” I never realized how cool it might be to a passenger to see and hear what goes on between pilots and air traffic controllers.

We crossed the darkness of the indian reservation just southeast of Scottsdale and I called the tower. It was dead there, too. The controller told me to report 1/2 mile out. I relied on the rotating beacon to find the airport — it’s nearly impossible to make out among the lights when approaching from that direction, day or night. I called a mile out (per my GPS; it sure looked closer) and he cleared me to land. I touched down right in front of the terminal building.

Mike met us and helped my passengers out. He took some photos of them and I gave out my card and a few postcards. He escorted them to the terminal while I waited, engine running. I didn’t need to shut down with Mike along. He returned a moment later, climbed in with our dinner leftovers, and strapped in. Moments later, we were on our way home in the moonlight.

It was a great flight. I hope I get more calls for nighttime flights around Phoenix soon.

Helicopter Rides at Old Congress Days

A great event for all.

It was a good day for all involved. Nice weather, calm winds, and a great little small-town event out in the desert.

Old Congress Days was sponsored by the Congress Senior Citizen’s Association. It was a revival of the old Old Congress Days event they used to have in Congress, AZ, annually. If you’re not familiar with Congress, it’s a small, unincorporated town on route 89 about 15 miles north of Wickenburg. If you drive from Wickenburg to Prescott, you’ll go right through it just before climbing the Weaver Mountains.

Congress was a mining community and the old Congress Mine is still being worked a little. But that’s not the big business in town. There are a few shops, including a restaurant, a market, and a dollar store, and a brand new gas station is coming soon. The Trading Post is a fixture on Route 89 and a number of other businesses have sprung up on both sides of the road just south of there. There’s also a great K-8 school (which invited me to do a helicopter demonstration a few years ago) and a relatively new post office. Homes range from single- and double-wide manufactured homes on lots up to 10 acres to stick-built homes in a brand new subdivision.

When I heard about the Congress Days event, I called one of the organizers, Jane Summers, and asked if I could participate by offering helicopter rides. She remembered me doing rides at Yarnell Days (another 9 miles up the road) a year and a half ago. We discussed arrangements and the local volunteer fire department very kindly allowed me to use their truly wonderful helipad. The helipad is used to airlift local emergencies down to Phoenix; no helicopter is based there, but one can get there within 25 minutes when needed. I had to be prepared to land elsewhere if the medevac helicopter was inbound. No problem. I’d already landed on the opposite side of the tracks a few times for visits to the Trading Post and was prepared to land in the lot behind the dollar store if I had to give them more space.

We arrived at about 9:30 AM on the day of the event. Across the street was the swap meet that was part of the event. I shut down and Mike and I took out the few supplies we’d brought along: a folding table, tickets, Helicopter Rides banners, a flag with a collapsable pole (we’d had two but the other pole broke at the Mohave County Fail last month). We put up the banners and set up the table, then went for a walk to check out the swap meet and watch the parade.

We ran into our friend Jeannie along the parade route and watched the parade with her niece and her niece’s 9 month old son. The boy looked cute in his cowboy hat. The parade had a few classic cars and lots of miniature animals: horses, burros, and mules. I don’t think think I’ve ever seen so many minis in one place. They were mostly pulling carts. The people in the carts looked very large, even though they really weren’t.

When the fire trucks came, marking the end of the parade, we walked back with them to the landing zone. Our ground crew, Darlene and Dave, arrived and introduced themselves. Darlene had answered an ad I put on wickenburg-az.com for ground crew. She and her husband turned out to be among the best helpers we’ve ever had. Darlene is a great salesperson and Dave understood the importance of safety and did a great job helping Mike load.

Flying M Air at Old Congress DaysLet me take a moment to describe this landing zone, since it’s the best one I ever had for an event. First of all, it’s a helipad. That means it’s laid out and designed specifically for helicopter traffic. It’s 60 x 60 feet and concrete. It’s surrounded by gravel, so there’s no dust. That’s surrounded by a 3-foot high chain link fence that has only two gates — both on the same side. The fence made crowd control very easy — no one gets through the fence unescorted. Beyond that is a parking lot that was blocked off, the firehouse (a one-story metal building with a wind sock on top), and a lot soon to be occupied by a longtime Wickenburg business that is moving from Wickenburg to Congress. Behind the helipad are some palo verde and mesquite trees — perhaps 10 feet tall and beyond them is the railroad tracks for the Santa Fe railroad. No wires near enough to matter. My approach was over some empty land east of the railroad tracks, then over the tracks and onto the pad. My departure was over the tracks and up some more empty land, then over the tracks again to start the tour. On the one time a train was moving through, I made a slow approach and landed behind the last car after it had passed. Everything — including its location — was perfect for the event.

The loading started almost immediately. We’d decided to go with $20 rides around Congress. We figured that the low price would make it affordable to everyone. Congress is not a big place so the ride took 5 to 7 minutes. And from 10:40 AM to 1:10 PM, I flew nonstop, with two or three passengers on each flight. Darlene sold the tickets (and took photos) and the people lined up along the outside of the fence. (It reminded me of my Papillon days, when the passengers for my next flight were often right on the other side of the fence when I landed, waiting to be loaded.) Every time I landed, the line seemed as long — if not longer — than it had when I took off. Mike kept telling me to make the rides shorter and I tried, but I wanted everyone to get the same experience. No one complained about the wait, which got up to 30 minutes at one point. Everyone was happy and friendly and genuinely excited to have a chance to fly over town. And I guess the price was right for them.

As for me, well, I love giving rides at events like these. It lets me introduce people to helicopter flight — after all, this was a first helicopter flight for more than half the people. I gave the kids helicopter toys with the Flying M Air logo on it. I even gave out a few to dad, since the toys are almost as popular with them as they are with the kids.

When the crowd thinned out, I gave Darlene and Dave the “deluxe” ride and Darlene took some more photos. A few more passengers waited while we were gone. I took them up while Mike paid Darlene and Dave for their time and they went on their way. We did a few more rides, then packed up and headed home. We landed at Wickenburg at 2:00 PM.

It was a great day for me and for Flying M Air. We figure we flew about 55 people that day. Many thanks to Jean and Virgil for making the day possible. I look forward to coming back next year!

Mac Cowboys

Maria Speaks Episode 30: Mac Cowboys.

Join me and a bunch of other Mac geeks for a dude ranch mini-vacation.

Transcript:

Welcome to WickenburgA few months ago, I started thinking about how cool it would be to have a computer conference here in Wickenburg, at my favorite guest ranch: Rancho de los Caballeros. Los Caballeros is not only the nicest dude ranch in this Dude Ranch Capital of Arizona, but it has the most interesting activities and the absolute best restaurant.

The idea was to invite a bunch of authors and let each of them do three or four sessions over a five-day period. The sessions would be in the morning and there would be all kinds of activities in the afternoon, like horseback riding, golf, shopping trips into town, Jeep tours, and, of course, helicopter rides. The people who came would have a lot of fun, learn a lot, and have a great opportunity to network with other Mac users. For some people, it could even be considered a business trip. Best of all, I could introduce people to Wickenburg, the little town I live in and often blog about.

The event would be called Mac Cowboys because of the western dude ranch theme.

Now in case you don’t know, I’m a busy person. It took me nearly forever to talk to the ranch people and crunch the numbers to see what the trip would cost. It looked feasible, so I set a date in early December, before the busy Christmas holidays. Then I got a list of possible author/speakers from one of my editors at Peachpit and invited them to attend.

I guess everyone is just as busy as I am. None of them could attend. I hope that it’s nothing I should be taking personally.

Desert SceneSo rather than give up the whole thing, I decided to restructure the event. I shortened it from five days to four. I cut the speakers from five to one. I cut the sessions from 12 to just two and made them more discussion based, giving all the participants a chance to share what they knew and ask everyone questions. I arranged the activities so all participants could go together, giving everyone an opportunity to network like crazy outside the meeting rooms. Then, with greatly reduced costs, I recalculated the per-person cost. The numbers I came up with were certainly within reason for a 4-day, all inclusive weekend at a luxury dude ranch.

Now I’m taking it public, offering it to the readers of my blog, podcast listeners, and the folks who buy Mac books from Peachpit Press.

Please understand that this isn’t a typical computer conference.

For a moment, think of the last computer conference you attended. You know, the one in the big conference hall with thousands of attendees shuffling around a show floor with shopping bags. The one with overcrowded dark classrooms with bad sound systems and speakers telling you more about whatever it is they’re trying to sell than something you really want to learn about. The one where you paid to get into the conference hall, you paid to sit through seminars, you paid to stay in a hotel, and you paid to eat disappointing meals. The one with uncomfortable free shuttles or long walks from your hotel to the conference hall. The one where your only entertainment were demos on the show floor or sad vendor parties with bad food and expensive alcohol.

Now wipe those ugly thoughts right from your mind.

Wickenburg SunsetMac Cowboys is a mini-vacation first: a four-day, three-night stay with luxury accommodations at a ranch that can only accommodate about a hundred and fifty people at once. You get yourself to Phoenix Sky Harbor airport or Wickenburg and just about everything else is paid for — ground transportation to and from the ranch, hotel room, three meals a day, horseback riding, golf, Jeep tour, helicopter tour, swimming, tennis, nature hikes — all kinds of activities. There’s even free wi-fi access in certain hotspots throughout the ranch. All you pay for is alcoholic beverages and extras like skeet shooting or golf cart or club rental.

I’ve set aside three short hours a day on the two middle days for official business stuff: a pair of conference sessions where you can learn more about using your Mac. One session covers Mac OS X topics. The other covers Web publishing topics. And there will be plenty of informal sessions among participants to pick brains and get burning questions answered.

And if you’re wondering what December is like in Wickenburg, AZ, imagine 60° to 70° F sunny days — often without a cloud in the sky. Weather won’t keep you inside during the day. Sure, at night it gets cold, but it also gets dark. And you have to rest sometime.

Sound good? I think so — and I do this stuff all the time.

This first Mac Cowboys event, which is scheduled for December 7th through 10th, 2006, is a test of my idea. If it works out on this small scale, it should work out on a larger scale with more speakers and more guests. If it ever outgrows Los Cab or I feel like trying someplace new, I can take it on the road to another ranch. I’d like to do it once or twice a year, just to keep life interesting.

So consider this your formal invitation. Come on out to Wickenburg and be a Mac Cowboy for a few days.

Want more information? Check out the Mac Cowboys Web site at maccowboys.com.

The Grand Canyon

With clouds.

Years ago, Mike’s Mom and Dad went to the Grand Canyon. They’d been in Phoenix on some kind of vacation and had taken a bus on a daytrip to the canyon. The whole time they were there, the canyon was full of clouds and they didn’t get a chance to see the view.

The Grand Canyon with CloudsA few years later, in February, I took my brother to the Canyon. We spent two nights in rooms on the rim and each morning, we went out to watch the sun rise. Each morning, the canyon was full of clouds. I don’t think my brother saw the inside of the canyon at all on that trip. But he did tell my mother that it was the coldest place on earth.

This shot was taken in February 2005 when we were there with our friends John and Lorna (hi again, Lorna!). I can’t remember if this was before or after our overnight mule trip. I do remember that it was cold and overcast and rainy. The light was really interesting and the clouds made the canyon look special. This isn’t a tourist photo. You can get those anytime you go. This is a real Canyon photo, one that shows one of the canyon’s moods.

RedBubbleThis photo is available for sale as cards, laminated prints, mounted prints, or framed prints from RedBubble.