Communication Failure

Posted on February 18, 2015 by Maria Langer

Someone’s communication skills need work.

This morning, while going through my email, I found two messages sent three minutes apart by the same person using the contact form on the Flying M Air website.

4:50 PM:

I have 3000 hours helicopters and airplanes. Loving opportunity to meet with someone

4:53 PM:

I have 3000 hours and helicopters and fixed wing I would love an opportunity to speak with someone.

The form offers a place for the person trying to contact me to include his name and phone number, which he did.

My questions:

If he wanted to talk to someone and it was within normal business hours, why didn’t he just pick up the damn phone and call? “Speaking” means either using the phone or arranging a face-to-face meeting. It doesn’t mean sending an email message. The contact form page includes both of Flying M Air’s phone numbers, right at the top under the heading “By Phone.” It seems to me that although he said he would “love an opportunity to speak to someone,” he had that opportunity then and still has it right now. In fact, anyone with a phone has that opportunity when the phone number is right there in front of their face. Maybe his phone doesn’t dial out?
What did he want to talk about? He’s a pilot — probably not a potential client. What would motivate me to call him? He never said what he wanted to talk about. And no, I’m not interested in calling pilots I don’t know to chat about flying and careers with them. Read this blog. Don’t you think I’m a little busy with other things? Don’t you think I’m entitled to spend my time on things that are important to me and my business?
This paragraph appears right above the contact form this person used to email me.
Did he want to talk to someone about a job? If so, he also managed to miss the Help Wanted link right above the email form. If he had clicked that, he would see that Flying M Air is not hiring pilots unless those pilots can come to Washington with a helicopter for a month starting in June to dry cherries. And if he had a helicopter, why wouldn’t he mention that?

So what am I supposed to do? He says he’d like the opportunity to speak to someone. He has it. He didn’t ask me to call. He didn’t tell me what it was about. He didn’t give me any reason to get in touch with him. I’m not even motivated to answer his email message.

And yes, I’m ranting. How could I not rant when I’m faced with such bullshit?

There I Was…

Posted on February 15, 2015 by Maria Langer

My first contribution to Vertical Magazine.

Vertical is a high quality helicopter magazine out of Canada. Beautifully designed and laid out and stuffed to the gills with quality writing and photography, it’s a real pleasure to read.

I’ve been wanting to write for Vertical for a long time, but never found a way to get my foot in the door. Until a month or two ago. I’d exchanged a few messages with one of the editors there and was passed on to another editor. He was looking for short articles for the magazine’s “There I Was…” column. This column, which is similar to AOPA’s “Never Again” column, showcases first person accounts of pilots in dangerous and/or stupid situations.

Any pilot who claims he’s never done anything stupid or dangerous is either lying or doesn’t fly very much. We all do dumb things once in a while. Those of us who are lucky, live to tell about it — and hopefully learn from it. Others don’t.

Vertical Cover The cover of the March 2014 issue of Vertical Magazine, their largest issue ever. You can get your copy of the print edition at HeliExpo for free.

By the way, one of the reasons I occasionally read NTSB accident reports for helicopters is to learn from other pilot’s mistakes. Contrary to what the general public believes, at least 90% of aviation accidents are due to pilot error.

Anyway, I thought long and hard about what I could share with Vertical readers and decided to tell about the time I nearly killed myself trying to get over the Cascade Mountains in low visibility. I submitted it and it was accepted. It appeared in the March 2015 issue of Vertical on page 226, with the title “Scud Running in the Cascades.”

If you attend Heli Expo next month, I hope you’ll visit the Vertical booth and pick up a free copy of the magazine. Maybe one of you can send me a copy for my clip file?

Helicopter Tours in Wine Country

Posted on February 14, 2015 by Maria Langer

Comment

The reality for would-be helicopter operators.

I got yet another email from yet another helicopter pilot interested in doing the kind of work I do. He’s currently in the military, based overseas, and emailed me about his situation and an idea. I deleted his original message after responding, but did retain this:

Have you looked at increasing your footprint with a business partner and second helicopter? From reviewing your website it seems you have the perfect job and location to cater to the wine industry of central WA.

At Martin Scott
Here’s my helicopter, parked in a great landing zone at one of my favorite wineries. Unfortunately, the winery’s insurance company told them I could no longer land there. This year’s challenge: getting them to reverse their decision.

This made me laugh. “Perfect job and location to cater to the wine industry.” I’m not sure whether the author of this message understands the realities of the wine industry in this area. Yes, there are wineries in the Wenatchee area. In fact, there’s one about 1/2 mile down the road from where I live. But the dozen or so wineries near here don’t need helicopter service. And most of them either don’t want it, can’t support it with a safe landing zone, or have insurance-related restrictions that make operation on their premises impossible.

Of course, there are more wineries in the Chelan area, about 20 minutes flight time north of here. But there’s also another Part 135 operator up there with a business virtually identical to mine. The cost of me getting up there to service wineries in that area would make me far more expensive than that pilot, who is based right there. So I have to limit my Chelan activities with offering round trip flights from Wenatchee to Chelan — just as he’d likely limit his flights in Wenatchee to flights originating in Chelan. Simple economics of supply and demand.

I responded:

Thanks for writing, but no, I’m definitely not interested in adding a partner or helicopter. There isn’t enough business in the area for me, especially with competition in nearby Chelan. A second helicopter would add cost without revenue.
If you’re interested in building a tour business to serve the wine industry, I suggest Tri-Cities or Walla Walla. They both have far more wineries and activity than the Wenatchee area.
Good luck.

The Tri-Cities and Walla Walla areas are much bigger wine-producing areas. There are dozens of wineries in each place, many of which are in rural areas that can support helicopter landing zones. I’ve even done a little research in the Walla Walla area and found a number of winery owners interested in helicopter winery tours to their facilities. Trouble is, Walla Walla is about 45 minutes each way from Wenatchee, so flights there would be too costly. And I’m not interested in relocating to Walla Walla.

But again, it all comes down to supply and demand. You need to base an operation in an area where there are a lot of potential clients who have a lot of disposable income. After all, how many people are interested in spending $500 or more on a few hours of entertainment for up to three people? And if you’ve found the perfect place to offer helicopter tour services, chances are, there’s already an operator there. Now you’re dealing with competition which makes it even harder to get off the ground because you have to share that potential client pool with someone who is already known in the area.

And then there’s the problems faced by a Twitter/Facebook friend in the Margaret River area of Australia. He started a helicopter charter service, Wild Blue Helicopters, in that wine region and was soon plagued by noise complaints from the locals. One of those locals took matters into his own hands by vandalizing my friend’s helicopter, causing several thousand dollars in damage. After making a major investment in his business there, he’s abandoning it because he’s simply tired of dealing with the problems the locals are causing. Who wants that?

Why don’t people see this? Why do so many pilots think that all they need to do is buy a helicopter, move to an interesting place, and hang out a shingle for the clients and money to start rolling in?

I thought I was done with the conversation, but he replied. Again, he made me laugh.

Thanks Maria! I’m not sure how to do it but I think it would be a lovely way to spend a few years. Do you enjoy it?

“Lovely.” It would be lovely if I were independently wealthy and didn’t need to make a living as a pilot.

I responded with the brutal honesty I’m known for:

I enjoy the flying, but there simply isn’t enough of it.
And after 14 years in this business — in Arizona and now in Washington — I’m tired of dealing with potential clients who can’t respect the value of my services and understand the cost of operating a helicopter. Too many cheapskates. Too many people who think I’ll spend an hour preflighting/postflighting my aircraft to take their 8 year old kid for a 10-minute birthday ride for $25.
If you think you’re going to get into this business and make a good living at it right away, think again. It took more than 5 years for my business to support itself and another 3 years for it to become profitable enough to support me. I was fortunate to have another income for those 8 years; most people don’t. It’s a difficult business to succeed in.
I’ve written about this extensively on my blog, https://aneclecticmind.com/
My advice? Get a job flying for someone else. Let them have the headaches and costs of dealing with aircraft maintenance and the FAA. Fly, get a paycheck, spend your off time with your friends and family.

Now I’m sure lots of folks who don’t operate helicopter charter businesses in Washington’s wine country — or small helicopter charter businesses in a big city like Phoenix, where I used to be based — will take this opportunity to bash my business skill and blame me for my belated success. My response to you: If you think you’re so smart, you try it. And then let us all know how you do.

You might want to read this, too.

As for this pilot, I hope he makes the right decision for his future.

About the Header Images

Posted on January 26, 2015 by Maria Langer

A quick summary of where the current images were taken and who I was with.

You may not realize it, but I shot all of the photos that appear in the header on this site. There are currently more than 90 of them and they’re set up to appear randomly. Each time you visit this site or click a link to another page here, the image up top should change.

I noticed just the other day that although all images were shot within the past 10 years, the vast majority were shot when I was alone. That made me realize how much I traveled by myself, even when I was married, and how the places and things I saw were beautiful or interesting enough to capture an image of.

Anyway, here are the images, with summaries.

Alfalfa

This was an alfalfa field near where I spent my summer in Quincy, WA. I think I shot this in 2008. Alone.

American Coot Family 1 & 2

American Coot Family

American Coot Family 2

I shot these two images at Quincy Lakes in Quincy, WA in 2008. Alone.

Bark

Birch Bark 2

I like photos that show texture. These close up photos of bark were shot at Quincy, WA in 2008. Alone.

Barn Roof, Wagon, and Waterville Farmland

Barn Roof

Barn Wagon

Waterville Farmland

These three images were shot on the Waterville Plateau near Douglas, WA, probably in 2009. I was with my wasband.

Basalt Cliffs

Basalt Cliff

I’m pretty sure this photo was shot while repositioning my RV from Washington to Arizona by way of Glacier National Park with my wasband — one of the last “vacations” we had together — in 2009. I think it’s at Palouse Falls.

BC Mountains Pano

This was shot from a cruise ship on an Alaska Cruise with my wasband in 2007. Our last day on board took us between Vancouver Island and the mainland.

BHCB

This was shot at Quincy Lakes in 2008 or 2009. I assume BHCB is an abbreviation for the type of bird. Alone.

Birch Leaves

I liked the way the sun shined through these leaves in the late afternoon. Shot at Quincy near the golf course in 2008. Alone.

Blue Heron & White Heron

Blue Heron

White Heron

I was kayaking with my dog at Lake Solano in Central California in 2014 when I shot these photos of herons.

Bowman Lake

This was shot at Glacier National Park in 2009 while traveling from Washington to Arizona with my wasband.

Bryce and Bryce Dawn

Bryce

Bryce Dawn

These two photos were shot at Bryce Canyon in 2011. I’d gone there with a client in January on a photo flight for this 360 interactive panorama: Bryce Canyon in Winter, Utah, USA.

Cache Creek

Cache Creek 1

Cache Creek 2

Cache Creek 3

Cache Creek 4

These four images of Cache Creek were taken from my helicopter’s nosecam on an early morning flight up Cache Creek in Central California in 2014. I was alone.

Cascades

This image of a ridge and cloud-filled valleys was taken from my helicopter’s nosecam on a flight between Wenatchee, WA and Hillsboro, OR in 2012. I blogged about the flight here and shared video from the flight here. It’s notable not only for the perfect weather and amazing scenery, but because it was my dog Penny’s first helicopter flight — 90 minutes long! And yes, that is Mt. St. Helens in the background.

Cherry Drying Cockpit

This is a shot from a GoPro camera mounted in the back of my helicopter during a cherry drying flight. It was probably taken in 2011.

Close Up Wheat

This closeup of wheat growing in a field in Quincy, WA was shot in 2009. I was alone.

Combine

This aerial shot of a wheat combine at harvest on the Waterville Plateau in North Central Washington was shot in 2011 during a flight between Wenatchee and Coeur d’Alene, ID. My friend Jim was flying his helicopter; I was on board with a camera.

Corn

I like patterns. This field of young corn plants in Quincy, WA was capture in 2009. I was alone.

Cows in the Road

I was on my way up to my old Howard Mesa, AZ place one bright winter day when I came upon these cows following tire tracks in the road. When I approached, they just stopped and stared. I took a photo before continuing, herding them along with my Jeep. I can’t be sure of the date, but I expect it was around 2003 or 2004. I was probably with my friend Jeremy.

Cracked Mud

I shot this alongside the road to Alstrom Point on the northwest end of Lake Powell in Utah. It was probably shot in 2008. I was alone.

Crescent Bar View, Yellow Flowers

Crescent Bar View

Yellow Flowers

I shot these photo of Crescent Bar in Quincy, WA in 2009 not long after drying a cherry orchard down by the river there. I was alone.

Dandelion

I shot this photo of a dandelion seed puff in Quincy, WA in 2008. I was alone.

Desert Still Life & Desert Wildflowers

Desert Still Life

Desert Wildflowers

I shot these photo of hedgehog cacti blooms and California poppies near Wickenburg, AZ between 2009 and 2011. It was probably on one or two Jeep outings and I was probably with either my wasband or my friend Janet.

Fern

Patterns and textures again. This was shot in Alaska sometime during a cruise with my wasband in 2007.

Float Plane

I shot this image of a float plane taking off at an Alaska port while on a cruise with my wasband in 2007. It was shot from the balcony of our stateroom.

Golden Gate Bridge

This image of the Golden Gate Bridge was shot during a trip to San Francisco in 2011. Not sure if I was alone — isn’t that odd? — but I was probably there for a Macworld Expo speaking gig.

Glacial River Rocks

I shot this closeup of rocks in a river bed while on a trip to Denali National Park in 2007 with my wasband.

Golf Balls

Attach a GoPro to the bottom of a helicopter with the lens pointing down. Then hover over a golf course green and drop hundreds of golf balls. This is what it might look like. Shot in late 2011 or early 2012. My client was dropping the balls.

Grand Canyon Sunset

I’ve been to the Grand Canyon countless times so I don’t know exactly when this was taken or whether I was alone. I know it was shot before the summer of 2011.

Gyro Cache Creek & Gyro Pattern

Gyro Cache Creek

Gyro Pattern

I learned how to fly a gyroplane in the spring of 2014. These two shots were made with a GoPro mounted on the mast. In the first shot, I’m flying up Cache Creek; in the second, I’m doing a traffic pattern at Woodland Airport. Both were shot in Central California.

Hay Bales

I’m pretty sure this was shot on the road between Upper Moses Coulee and Waterville in North Central Washington in 2009. I was alone.

Helicopter

Heli Header

This is a photo of my helicopter right after sunrise parked out near my new home in Malaga, WA. I shot this in 2014; I was alone.

High Tension

This was shot in 2008 near the Chief Joseph Dam near Bridgeport, WA. I was on a daytrip with my wasband.

Hopi House

Another trip to the Grand Canyon. I suspect I was alone when I shot this one, possibly on a day trip by helicopter with clients from Phoenix. Sometime between 2009 and 2011.

Houses

Here’s another straight down image shot with a GoPro from my helicopter. This was Peoria, AZ in 2011 or 2012. I was alone.

Inspecting Bees

I set up a GoPro on a tripod to record a beehive inspection in 2013. That’s me in the picture; I was alone.

International

This is a closeup of an old International truck parked outside the bakery at Stehekin, WA. I was there with my wasband and another couple on a helicopter trip in 2011.

Juvenile Robin

Shot in 2008 at Quincy, WA. I was alone.

Ladders, Side

Ladders Side

Patterns again. These are orchard ladders neatly stacked at an Orchard in Quincy, WA. Shot in 2008.

Lake Berryessa

An aerial view of Lake Berryessa in Central California, shot with my helicopter’s nosecam in 2014. I was alone.

Lake McDonald Sunset

This was shot on a trip to Glacier National Park with my wasband in 2009.

Lake Pleasant

Another nosecam image from my helicopter. This is a dawn flight over Lake Pleasant near Phoenix, AZ. I was alone.

Maine Coastal Town & Main Fog

Main Coastal Town

Maine Fog

I shot these during a trip to Maine to visit some former friends with my wasband back in 2008 or 2009.

Marble Canyon

Another nosecam image from my helicopter. I’m pretty sure I shot this one on my way back from a Bryce Canyon photo shoot with a client in 2011.

Mini-Stack

An aerial view of the so-called “mini-stack” of at I-17 and Route 101 in north Phoenix, AZ. Probably shot in 2011 or 2012.

Mission Ridge Pano

I shot this photo from Wenatchee Mountain near Wenatchee, WA during a jeep ride to Mission Ridge with my friend Don in 2014. What an amazing day!

Monument Valley

I’ve flown over Monument Valley dozens of times. Once in a while, there’s a camera on the helicopter’s nose. This was probably shot in 2011. I was either alone or with aerial photo clients.

Monument Valley Wide

I used to do multi-day excursions by helicopter to Arizona destinations that included Monument Valley. While my clients took tours, I’d explore on my own. This is Monument Valley from the overlook, shot in 2010 or 2011.

Moonset Sunrise

I used to camp out at a friend’s place overlooking Squilchuck Valley near Wenatchee, WA. This was one of the early morning views from my doorstep. I was alone.

North to the Future

I shot this in Girdwood, AK in 2008. I’d gone up there alone for a job interview. I got an offer but turned it down. Beautiful place.

No Wake

I shot this with my 10.5mm fisheye lens at Lake Pateros, WA in 2008. I was with my wasband.

Orchard Still Life

These are apples culled from the trees in Quincy, WA. Shot in 2008; I was alone.

Peacock

This is one of the dozens of peacocks strolling around at the Lake Solano campground in central California. I shot this in 2014; I was alone.

Penny Kayak

This is one of the few images I didn’t shoot. I was on a kayak trip in the American River near Sacramento with a Meetup group and one of the other members shot this and sent it to me.

Petrified Wood

I’m not sure, but I think this was shot in Vantage, WA in 2008 or 2009. I was probably alone.

Phoenix

Another nosecam image, this time of downtown Phoenix. Shot in 2011 or early 2012; I was likely on a tour with passengers.

Poppies and Chicory

Another desert jeep trip near Wickenburg, AZ. I could have been alone, with my wasband, or with my friend Janet.

Poppies Plus

This wildflower closeup was shot on a trip to the Seattle area, possibly in 2007 with my wasband and his cousin.

Quail Mom

A Gambols quail hen and her chicks, shot from my doorstep in Wenatchee Heights, WA in 2012. I was alone.

Rafting

Put a GoPro in a head mount, get in a raft, and head down the Wenatchee River and this is the result. I was rafting with a bunch of friends in 2013.

Red Wing Blackbird

Red Wing BlackBird

Red Wing Blackbird 1

Red Wing Blackbird 2

I shot these at Quincy Lakes in Quincy, WA in 2008. I was alone.

Rocks Under Water

I’m pretty sure I shot this in 2009 at Glacier National Park on a trip with my wasband.

Saguaro Boulders

Saguar Boulders Big

I shot this photo of saguaro cacti among sandstone boulders near Congress, AZ on a Jeep trip in 2009 or 2010. I was probably with my wasband.

Sand Dunes

This is an aerial shot of the sand dunes west of Yuma, AZ. This was probably shot in 2008 on a flight to the San Diego area with my wasband.

San Francisco

What a memorable flight! This was on a ferry flight from the Phoenix area to Seattle in 2008. Another pilot was flying my helicopter so I got to take photos. Low clouds over the coast forced us high over San Fransisco. Amazing views!

Sedona

The red rocks of Sedona at Oak Creek. Shot in 2010 or 2011 while on a multi-day excursion with passengers.

Squilchuck View

The view from where I spent several late summers at Wenatchee Heights. This was probably shot in 2012.

Steam Train

This is an aerial shot of the old Grand Canyon Railroad steam train. I used to buzz that train with my helicopter any time I saw it from the air. This was probably shot in 2007. I was alone.

Stucco Scroll

I shot this on a photo walk at the San Xavier Mission in Arizona with my wasband and a group of photographers.

Sunset

I can’t be sure, but I think I shot this from Howard Mesa in 2006 or 2007.

Surprise Valley Drugs

I shot this in California during my 2005 “midlife crisis road trip.” I was alone. It was one of the best vacations in my life.

Helicopter Tail

Tail Header

An early morning shot of my helicopter parked out near my new home in Malaga, WA. Shot in 2014; I was alone.

Tetons

Another shot from my 2005 “midlife crisis road trip.” This was at the Grand Tetons.

Turtle

Shot while I was kayaking with my dog at Lake Solano in 2014.

Two Hillers

I shot this at Brewster Airport in Brewster, WA on a day trip with my wasband in 2008.

Wheat Irrigation

Textures and patterns. What’s not to love about them? Shot in Quincy, WA in 2008. I was alone.

Yellow Headed Blackbird

Yellow Headed Blackbird 2

I shot both of these photos at Quincy Lakes in Quincy, WA in 2008. I was alone.

Yellow Flower

A yellow flower. Probably shot somewhere in Washington state in 2011 or 2012. I’m sure I was alone.

Yellow Kayak

Although my kayaks are yellow, this isn’t one of them. This was shot at Glacier National Park on a trip there with my wasband in 2009.

AOPA Hover Power

Posted on January 22, 2015 by Maria Langer

A new monthly column.

AOPA Logo Just a quick note to let regular readers and visitors know that I’ve begun writing as a regular contributor to AOPA’s Hover Power blog. My first post appeared yesterday: “Maximum performance takeoffs and judgement calls.” My second post is already in the hopper for next month.

Hover Power is AOPA’s attempt to provide helicopter-specific content for minority pilots in the “A” of AOPA: aircraft pilots who fly helicopters. Although the blog got off to a reasonably good start, there was a short spell where there was a definite scarcity of new content. The Editor there has been working hard to get a good staff of pilot/writers together. I’m thrilled to have been asked to join the team.

I hope you’ll stop by and check out what we’ve shared with you. And don’t forget to comment.

And don’t worry — I’ll continue providing helicopter-related content here once in a while, too.