Cruising

Life in a moving hotel.

Mike and I ended a week-long Alaska cruise this past Friday. We “sailed” on Royal Caribbean’s Radiance of the Seas from Seward, AK to Vancouver, BC, with stops at Hubbard Glacier, Juneau, Skagway, Icy Straight Point (Hoonah), and Ketchikan. The final day was spent cruising down the inside passage east of Vancouver Island.

This was our second cruise. The first was in the Caribbean about five years ago on — strangely enough — the same ship. We really enjoyed that trip, which we went on with another couple around our age. This trip, while enjoyable, was different.

What’s Good about Cruising

Let me start off by explaining why I like to cruise.

Float PlaneA cruise is the ultimate lazy person’s vacation. You get on board on day one, unpack in your own private room, and go to any number of onboard restaurants for free meals just about any time of the day. In the evening, your moving hotel departs the port and moves gently through the sea, arriving at the next port on the next morning. Once there, you can get off the ship and do all kinds of excursions, ranging in trolley tours of the local town, big production shows (the Great American Lumberjack Show comes to mind), active activities (such as biking or hiking), or “adventure” activities (such as helicopter landings on glaciers or sled dog trips or float plane flights). At the end of the day, you’re back on board in your comfy, maid-serviced room, eating free food, seeing free shows, and/or throwing money away in the casino as the ship moves on to the next port.

Cruise cost is determined, in part, by the type of accommodations you choose. The cheapest accommodations are a windowless cabin on a lower deck that gets really dark with the door closed and has barely enough room for you and your cabin mate(s) to move around. The most expensive accommodations are usually given names like “The Royal Suite,” and include several rooms, large windows, and one or more balconies on an upper deck.

On both of our cruises, we had the same accommodations: a “junior suite,” which is one largish room with a king size bed, sofa, easy chair, desk, coffee table, floor-to-ceiling windows, and small balcony. It was on the top cabin deck, 10 stories above the sea. At some ports, float planes landed right past our window (see above).

Cabin on Radiance Cabin on Radiance

A lot of folks say that getting a cabin with a balcony or even a window is a waste of money since you spend so little time in your cabin. I look at it the other way around. If you had a nice room, you’d spend more time in it. I’m a big fan of privacy and like the idea of having a private, outdoor space to relax in.

Hubbard GlacierWe spent much of our two “at sea” days in our cabin on the balcony, reading, talking, and taking photos of the things we passed. In fact, as the ship turned away from the Hubbard Glacier to continue on its way, we came back to the room to relax on the balcony with a bottle of wine and our cameras.

If you don’t care about private space and think you’ll be spending 95% of your waking hours outside your cabin, you should definitely go with one of the less expensive rooms. You see, that’s the only difference in onboard treatment. Once you’re out of your cabin, you’re the same as everyone else. You get the same food, see the same shows, and have access to the same services at the same price. So you can cruise quite affordably — sometimes as little as $600 per person for the week! — if you don’t mind sleeping in a closet-like room.

Cruise Limitations

Every cruise has a major limitation: you only visit the port cities on the cruise itinerary and you only stay in that city as long as the ship is at port. If you pick a cruise with the “wrong” cities, you can’t change your plans. You’re stuck with them.

Of course, since many people plan vacations out to the extreme — reservations every step of the way — this probably isn’t much of a limitation. I, however, like to wing it while on vacation. While this may mean that I don’t get to stay in a place I wanted to (because everyone else had reservations), it does give me the flexibility to stay an extra day at a place I really like or explore a place I learn about while on the road.

The best way to make sure the itinerary limitation doesn’t bite you is to choose your cruise carefully. We didn’t do this on our cruise. We just told the travel agent we wanted a one-way cruise in Alaska that began or ended in Vancouver. We didn’t know what we wanted to see. I have no real complaints about our itinerary, but now I know more about Alaska and where I want to go on my next visit.

“Hidden” Costs

Devils on the Deep Blue Sea : The Dreams, Schemes and Showdowns That Built America's Cruise-Ship EmpiresAlthough you can eat on board for free in most restaurants, there are a few costs that aren’t covered on a cruise. Alcohol is one of them. You pay for all of your drinks — unless you’re gambling in the casino. Drink prices are a bit higher than average, but made with top-shelf liquor. We were paying $8 a piece for our evening martinis (and downing two of them each night), but they were made with Grey Goose and other premium brands. Wine is typical restaurant pricing, but they offer a discount if you buy a 5-, 7-, or 10-bottle plan at the beginning of the cruise. The plan limits you to a shorter wine list, but we chose the 5-bottle plan and had perfectly good wine at most meals, with any leftovers to drink on our balcony later that evening or the next day.

The ship also has premium restaurants that cost $20 per person for a meal. There were two of these: Portofino, serving Italian food, and Chops, serving steaks and chops. We signed up for the Wednesday evening Mystery Dinner Theater at Portofino, which cost $49 per person and included champagne before dinner and wine with dinner, along with entertainment. The meal at Portofino was far better than any other I ate on the ship. (More about food in a moment.)

On our ship, we also had to pay for anything that came in a can or bottle, including Coke and bottled water. It really irked me to pay $2.01 (including a 15% gratuity automatically tacked on) for a can of Coke. The cruise cost us thousands of dollars and I felt that I was being nickeled and dimed. This kind of stuff could have been included for free in the fridge in our room — perhaps as a special perk for those who invested in a nicer cabin — but the fridge doubled as a for-pay servi-bar and it cost the same there.

Tatyana and LorendAnd speaking of gratuities, you’re expected, at the end of your cruise, to tip your lead and assistant waiters in the main dining room, the head waiter in the main dining room, and your cabin attendant. Our dining room service was very good — both waiter and assistant waiter were extremely professional without being stiffs. We joked about things, they gave us advice on wine for when we got home, and they didn’t have any trouble giving Mike and Syd (one of our two table mates) seconds and thirds of lobster tails on Tuesday night, when lobster was the popular choice on the menu. But the head waiter obviously only came around to be friendly and secure his tip, so we didn’t tip him. Many people didn’t show up for dinner on Thursday night, the last night of the cruise, to avoid tipping the dining staff. (More on cheapskates in a moment.) We tipped our cabin attendant the suggested amount, even though we didn’t like her. She did her job, but drew the line there. No special service, as we’d had with our last cabin attendant.

The excursions, however, can be the biggest cost of the cruise. They ranged in price from $12 per person for a trolley ride to more than $500 per person for some of the aviation excursions. Our costliest excursion was a helicopter trip with a landing on two glaciers; it cost $398 each. Anyone interested in saving money would probably not do a lot of excursions.

Our final bill for the extras on board (mostly alcohol and excursions) came to more than $1,800. And that doesn’t include the cost of the cruise itself, gratiuties for onboard staff, or the money we spent onshore for meals and other things. This isn’t a complaint; it’s just a note to those who think a cruise includes everything. A cruise only includes everything if you don’t drink or buy any extras on board and you don’t do more than wander around on foot when at port.

Food

If you’re on a diet and succumb easily to temptation, a cruise is not for you. You are guaranteed to eat too much of the wrong food.

Why the wrong food? Well, most of the food is the wrong food. The buffets and dining room menus are filled with fried foods and heavy starches and sweets. And since it’s all you can eat — even in the main dining room with table service! — if you like to eat a lot, there’s nothing to stop you. I gained 10 pounds on my first cruise and (fortunately) only 4 pounds on this one.

And there was certain scarcity to fresh fruits and vegetables. Why? Well, the cruise ship starts its journey in Vancouver, where it stocks up on all supplies for the next 14 days. It takes on passengers for the first 7-day cruise. Those are the lucky ones — they get lots of fresh food to eat. Then those passengers depart in Seward and the ship takes on its passengers for the return trip to Vancouver. Those passengers (which included us) are facing food that’s already been onboard 7 days.

On our Caribbean cruise, we watched them load fresh produce on board almost every single day. The food was good and fresh. But on this cruise, the food was very disappointing. I think that more than half of what we ate was prepared in advance and frozen, then defrosted or heated before serving. (Kind of like eating at some of Wickenburg’s fancy restaurants.)

The skinny (no pun intended) is this: the best food was in the for-pay restaurants, next came the main dining room, and finally, the buffet. But the only difference was the preparation: all of the food came out of Vancouver and was at least a week old.

Other Passengers

The vast majority of this cruise’s passengers were seniors in the 55+ age group. Of them, more than half were likely 65+. With more than 2,000 passengers aboard this full ships, that’s a lot of retirement money being spent.

Those of you who read this blog regularly probably know that the town I live in, Wickenburg, AZ, is a retirement town. I am surrounded by seniors every day at home. To be surrounded by them while on vacation was a bit of a disappointment. Our last cruise to the Caribbean had a better mix of guests, with age groups more evenly spread. I find younger people in the 25 to 50 year old age group more energizing and fun than the 55+ midwesterners we had on board this cruise.

How do I know they were midwesterners? I asked. Each time they sat us down with other people at meals, we’d talk. I’d ask where they came from. I got Michigan, Iowa, and Kansas more than any other state. Our dinner table-mates were from Little Rock, Arkansas. We didn’t meet a single other couple from New York or New Jersey or Arizona (our past and current home states), although we did meet a couple from Pennsylvania and another from San Diego, CA.

The interesting thing about most of these people is that they didn’t do much in the way of high-price excursions or for-pay activities on board. We never saw them in the Champagne Bar, which we visited for our evening martinis before dinner each night. It was easy to get reservations for massage, facial, etc. at the spa. There were lots of empty seats in the main dining room — two of the six seats at our table remained empty for the entire trip. My conclusion: many of these folks were trying to minimize the cost of extras by simply taking advantage of the free or inexpensive options on board and at port. And, by not utilizing the main dining room in the evening, they could avoid tipping the dining room staff. Cheapskates? Well, avoiding the dining room on the last night of the cruise to stiff the waiters is certainly the mark of a cheapskate. But I like to think that some of them were simply afraid of getting a $1,800 extras bill at the end of the trip.

Coupon Crazy!

I should mention here that these people were coupon crazy. Each evening, the cabin attendant put a daily publication for the next day in our cabin. The publication outlined hours for dining and activities and shore excursions. It also included one or more sheets of coupons. Many of the guests clipped these coupons and made it a point to take advantage of them.

For example, a coupon might say that if you went to Joe’s Tourist Junk Shop in Ketchikan (an imaginary shop) between 10 AM and 11 AM, you could redeem the coupon for a free gift worth $15 — while supplies last. I overheard people planning their day around this visit to Joe’s. And if we happened to walk by Joe’s at 9:45, they’d already be lining up. And the free gift? Perhaps a link in one of those bracelets they push at ports or a paperweight that said “Joe’s at Ketchikan” or something similarly junky. Joe’s hopes that these people will come in and buy stuff while they’re there. Some of them obviously do. T-Shirts seemed to be a hot item.

What’s B/Sad about Cruising

What’s bad or sad about cruising is what the cruise ship lines have done to the port cities. Sure, they’ve brought the ports lots of tourists and revenue. But what they’ve also done is created port shopping areas with the same stores over and over in every port. What local charm existed in these areas is completely blown away by cruise ship sponsored stores like Diamonds International, Tanzanite International, Del Sol, and too many others to remember. Every port has the same collection of shops and they’re conveniently located close to where the ships dock so all those seniors from the midwest don’t have to walk far to redeem their coupons.

Ketchikan Tourist AreaKetchikan was a good example. The day we were there, three cruise ships were lined up at the dock facing the port shopping area. This was roughly 6 to 9 blocks of solid shopping — mostly for jewelry and t-shirts — with the vast majority of shops owned by cruise ship companies or their affiliates. The Great American Lumberjack Show was on the outskirts of this — this tourist attraction does four or five or more shows a day with people lined up to see them. (We saw highlights of this on television, on a show purportedly about Alaska, so we didn’t need or want to see it in person.) This area was very crowded.

Creek StreetYet less than 1/2 mile away was historic Creek Street, the former red light district of the town, which had been converted into small, mostly locally owned shops. It was nearly deserted. And on the town’s walking tour was an interesting totem pole museum and fish hatchery, both of which were empty.

The excursion transportation — mostly buses and vans — comes right up to the port, making it completely unnecessary to step foot into town. So people who just want the bus tour don’t need to walk past tempting jewelry and t-shirt shops. They get door to door service and, on many excursions, don’t even need to get off the bus to “do” the port town.

Glacier LandingOf course, the beauty of Alaska still lies beyond all this. Sure, we did excursions, but we did the ones that took us away from the cruise ships and shopping cities they’d built. One excursion took us by helicopter to land and hike on two different glaciers. Another was supposed to take us by helicopter to a mountaintop, where we’d do a 4-mile hike with a guide and return to the ship by train. (That one was cancelled when low ceilings prevented us from getting to the mountain top; we later rented a car to see what we’d missed: on that day, fog.) Another excursion took us by float plane up the Misty Fjords, passing mountain lakes, waterfalls, and glacial snow before landing in a mountain-enclosed bay. (You can see now how we managed to spend $1,800 in extras.) And at the end of each excursion, we walked the town, going beyond the shiny gift shops to walk among the historic buildings and, in more than one instance, panhandlers and locals who weren’t fortunate enough to get jobs selling jewelry to tourists at the docks.

As usual, my cynicism is creeping in. I can’t really help it. We came to Alaska to see its beauty and learn more about its history. But at most port cities, we faced the same old tourist crap. I guess that’s because that’s what most other people on the cruise ships want to see. We had to dig to see what lay under all that junk. It was worth the effort.

Not All Ports are Equal

Radiance of the Seas at AnchorAn exception to all this: Icy Straits Point and the indian village of Hoonah. This port had no dock, so our ship anchored offshore and used three tenders (specially configured lifeboats) to ferry passengers back and forth.

There were a few excursions there: fishing, whale watching, bicycling. The main attraction was the old cannery, which had been converted into a fascinating museum with a sprinkling of locally owned gift shops. (Not a single Diamonds International sign in sight.) Hoonah also boasts the world’s longest zip line, which is over a mile long with a drop of more than 1000 feet. (I guess they felt they had to do something to get the tourists in.)

Bald EaglesMike and I did the 1-1/2 mile walk (each way) into town where bald eagles waited in treetops for the local fishermen to clean their fish. We stopped at a local bar, where a man had covered the pool table with old photos of the town and more recent photos of a 25-foot snowfall. Then we went to the Landing Zone restaurant at the bottom of the zip line and had a great lunch of chowder and fried halibut and salmon, prepared fresh and served by locals.

Back on the ship, I overheard one woman boast that she hadn’t even bothered to get off the ship that day.

Would I Do It Again?

With two cruises under my belt now, I have a good idea of what to expect on a cruise. (After reading this, you might, too.) With all the pros and cons, would I do it again?

I’m really not sure. The moving hotel aspect is very attractive. But the cost and limitations are a drawback. And the cruise ship line development of port cities is a real turn-off.

I’d consider it. But I’ll certainly do my homework before signing up next time.

Denali

A National Park with a difference.

The second part of our Alaska vacation was a trip to Denali National Park, some 240 miles north of Anchorage. Denali is known primarily as home of Mount McKinley, the tallest mountain in North America, which measures 20,320 feet tall. McKinley (named Denali by the native people) is usually hiding in the clouds, so it’s not often seen by tourists. The park, however, offers many opportunities for seeing wildlife, including grizzly bears, Dall sheep, and caribou.

We took the train from Anchorage to Denali. Although the Alaska Railroad runs perfectly good train cars daily, we upgraded to the McKinley Explorer deluxe dome cars. Each passenger is given an assigned seat on the second floor of the train car, with excellent views in all directions. At mealtime, passengers come down in groups to eat on the first floor of the train car, which is set up as a dining car with waiter service.

Alaska RailroadMike and I soon realized that the best place on the train — weather permitting — was the open area between the train cars. There was generally enough space for two people on each side (right and left) of each car at each end. This place was perfect for shooting photos of the train as it wound around the track or for some of the scenic views we passed.

View from the TrainMike and I had very high expectations about the train ride, primarily because everyone kept telling us how great it was. As a result, we were disappointed. Don’t get me wrong — it’s a really great trip and one you should not pass up if given the opportunity. But it is about seven hours long (each way). Although there are plenty of incredible views, there are also a lot of boring stretches when there’s nothing but trees on both sides of the train. A one-way trip is enough. I wished we’d either flown or driven a rental car one way and taken the train the other way. Fourteen hours on a train (in the span of 3 days) was a bit much for me.

Mt. McKinleyWe did luck out as far as seeing Mount McKinley goes. At one point in the track, the train guide pointed it out in the distance. I managed to snap a few photos. The mountain wasn’t completely visible — there were plenty of white clouds masking various parts of it — but its summit rose up through it all. Magnificent.

On arrival and after settling in at our hotel, we made our way to the Wilderness Access Center for information about the park. That’s when we realized that Denali was very different from all the other National Parks we’d visited over the years. Access was heavily restricted — if you came by car, you could only drive in about 15 miles. To go farther, you’d need a special permit or to be a passenger on a tour bus. That pretty much forced us to do the tour bus thing, despite the fact that we normally like to strike out on our own.

Dall SheepWe signed up (and paid up) for a shuttle to Fish Creek. My understanding of the shuttle was that you could ride it as far as Fish Creek, but get off at any point, hike around for a while, and board another shuttle going in either direction. The reality was that the “shuttle” was a basic tour bus with a driver who stopped for wildlife spottings and took well over 4 hours to go 60 miles. The round trip was supposed to take 8 hours. For us, that’s a lot of time to be stuck on a tour bus.

Grizzly BearWe took the 7:30 AM shuttle all the way to Fish Creek, where the driver turned the bus around. Along the way, we spotted some Dall sheep, a grizzly bear, and three caribou (all at one place), along with some other sheep, bears, and caribou. The highlight was spotting a mama grizzly with two cubs. I got some excellent photos of them.

SquirrelWe got off at a McKinley viewpoint on the way back. Mike and I spent about 30 minutes just sitting on the ground, looking toward McKinley. Clouds completely obscured its top. We waited for them to clear, but they never did. I did get a few shots of a squirrel that was obviously far more friendly that it should have been. This is common in National Parks. People feed the wildlife and the wildlife becomes almost tame. The only problems with this is (1) tourists aren’t around all the time, so animals used to being fed don’t eat much off-season and (2) people food (like Cheetos and ham sandwiches) aren’t very good for them. The National Park Service at the Grand Canyon actually has to kill mule deer who scavenge in garbage pails during the winter, eat plastic bags, and get very sick.

Denali ViewWe hiked along the road for about a mile, then flagged down a bus and rode to the next stop. We passed by the mama bear and babies again. We rode along to a rest stop, then got off and hiked a while more. The problem with Denali is that there aren’t any many hiking trails. If you want to hike, you either have to bushwack through the tundra and run the risk of running into a bear or walk along the road, where you can flag down a bus. The road is not paved, so every time a vehicle goes past, the dust gets kicked up. It isn’t terribly pleasant. But the views are great and it’s wonderful to stumble upon some sheep high on a hill or some caribou drinking in a glacial runoff stream without a bus driver having to point it out to you.

CaribouWe learned too late that there’s lodging deep inside the park. If we go back, that’s where we’ll stay. Then we can do short hikes from our room or longer hikes with outfitters based there. That’s probably the best option for us, since we really prefer to avoid the tour bus crowd.

A nice park. My only regret (other than accommodations) is that we didn’t have more time to spend there.

Anchorage

A nice little city.

Anchorage was the first stop on our Alaska vacation. We arrived on Sunday afternoon and were picked up at the airport by Mike’s friend, Francis. We would spend the first two nights in Francis and Barbara’s newly finished guest room.

AnchorageAnchorage is a nice little city. I was extremely impressed by its 100+ miles of paved walking/biking trails that are easily accessible from many points along the coast. The paths follow the coastline, passing through one park after another, with great views and plenty of clean, fresh air along the way. I could easily imagine myself biking or walking or even skating along those paths every single day. I’d be happier and healthier and thinner.

Downtown was also nice, but obviously designed to cater more to tourists than locals. There were plenty of gift shops, restaurants, and hotels. The gift shops mostly specialized in local art and the usual tourist t-shirts and nicknacks. We had a nice meal on Sunday night at the restaurant in the Westmark Hotel and ate on an upstairs patio at the Snow Goose Restaurant the following day. Yes, we ate outdoors. The weather on Monday afternoon was warm with plenty of sunshine. Definitely un-Alaskan — at least as far as we knew.

Mud FlatsI should make it clear here: Anchorage does not have a deep water port so it does not get cruise ship traffic. Passengers on cruise package tours do come through the city, though. And there are other visitors who don’t come or go as part of a cruise package. So tourism is big in Anchorage — as it is in most of the rest of the state’s cities and towns.

Anchorage has the second highest tide changes in the world, with up to 40 feet between low and high tides. At low tide, the coast is surrounded by mudflats that extend a mile or more toward the sea. The mud flats are extremely dangerous to walk on, as we were warned over and over again by signs and, later, tour guides. Evidently, they’re like quicksand. Once you’re sunk in, you’re stuck and you’d better hope the local fire department comes with a hovercraft and specially developed tools for extracting you before the tide comes in.

Francis and Barbara also took us to Whittier. The weather on Monday morning wasn’t bad when we left Anchorage, but steadily deteriorated during the drive south. The road followed the coast with plenty of views of the mudflats (at low tide) and eastern shore of the Kenai Peninsula. When we turned off toward Whittier and entered the Portage Valley, the clouds dropped even farther and it began to rain. We caught a glimpse of our first Glacier — Portage Glacier — through the clouds.

To get to Whittier by car or train, you need to pass through a single-lane tunnel with a train track running down the center of it. The Anton Anderson Memorial Tunnel is 2-1/2 miles long and goes straight through a mountain. At the top of the hour, traffic goes east to Whittier. At the half hour, it goes west to the Portage Valley. If a train needs to go through, all traffic stops to let the train through.

Whittier is a tiny town that includes a hotel, a handful of gift shops, and a big building built during World War II, which most of the town’s several hundred residents live in. It has a dock large enough for a single cruise ship and while we were there, a Princess ship was at port, dwarfing the entire town. It was a weird little place, so isolated with not much to do — especially with the weather being so bad. We didn’t stay long.

On the way back, we stopped at Girdwood for lunch and a quick peek at the five-star Alyeska Resort. Then another stop at Indian Valley Meats, where Francis and Barbara bought some caribou sausage and we bought some reindeer jerky.

Anchorage SunsetBack in Anchorage, the weather had become — well, perfect. We had a great walk along one of Anchorage’s trails, where I got a chance to experiment with my new camera. This time of year, the sun sets in Anchorage around midnight, so the days are long and, oddly enough, you don’t feel tired, even late at night. I managed to get a shot of an Anchorage almost-sunset over the mud flats.

Our next stop was Denali National Park. More on that in another entry.

Trouble on the Tundra

Or why I will never use a travel agent again.

I’m in Alaska right now, writing this from the comfort of a “junior suite” cabin on Radiance of the Seas. Outside my window, ten stories below me, is the Pacific Ocean, stretching as far as the eye can see. I’m sitting in a comfy chair with my feet on an ottoman and my little old PowerBook on my lap. Van Morrison is playing from my iPod through my iFusion’s speakers. Mike is reading on the sofa. Life is good.

Finally.

The past six days have been a mixture of hell, heaven, and earth, with more hell than anything else. Don’t believe me? Here’s an outline of what we’ve been through.

Day 1: Sunday

  • Our flight out of Phoenix was delayed 2-1/2 hours. That wouldn’t have been so bad if it weren’t for the fact that it was a 6:30 AM flight and we’d woke up at 3:30 AM to catch it. We could have slept in.
  • When our flight finally arrived in Seattle, we were told that we have to switch planes. (Our flight was supposed to be direct, with just that one stop.) They’d sent another plane to Anchorage on time and we missed it. At first, it was unclear whether they could put us on another flight. They finally handed over boarding passes for a flight to Anchorage, just as they’re making their final boarding call. Mike and I couldn’t sit together on the overbooked flight. At least I got a window seat.
  • Although we arrived in Anchorage, our three checked pieces of luggage did not. (We would not see our luggage (or the clean clothes and toiletries they contained) until the next day.)

I realize that I cannot blame my travel agent for Alaska Air’s shortcomings. But I will think twice before flying on Alaska Air again.

Day 2: Monday

In AnchorageWe spent the day with Francis and Barbara, our friends in Anchorage. We were staying at their house. After picking up our luggage at the airport and showering, we had a very pleasant day that included a trip to Whittier and some time spent in and around Anchorage.

No travel agent or airline involved; no problems. Coincidence? I don’t think so.

Day 3: Tuesday

  • Alaska RailroadOn arrival at the Alaska Railroad terminal, we were unable to get a boarding pass with seat assignments for the train. Turns out, the train car we were supposed to ride in was overbooked. They put us and two other couples on an empty train car, warning us that we may have to move when they pick up passengers at Talkeetna. It was actually quite pleasant having this whole dome car to ourselves, although we didn’t get regular service from the staff because they expected that car to be empty.
  • Although we paid for an upgraded seat on the train with the understanding that we’d get service similar to an airline’s First Class service, we’re still required to pay for drinks and the food-like substances they served downstairs for breakfast and lunch. Nothing is cheap; nothing is good.
  • On arrival in Talkeetna, there were seven more passengers than seats in the car. The staff told us we may have to move. We (and the couple immediately behind us) refused. They relocated all 7 of the extra passengers to another car on the train.
  • On arrival at the Denali Princess Wilderness Lodge, we were told that our room had two beds rather than the king sized bed we requested. The travel agent had not passed on any room preference. We were given a key to our room and told that if a room with a King bed became available, they’d let us know. We should call them at 7 PM. I told them that I seriously doubted whether they’d move us. (Of course, they didn’t.)
  • We wound our way through the maze of two-story motel-like structures on the Princess property and found our room. It was a tiny, cramped, poorly-ventilated room that reminded me of a Motel 6 room I stayed at once while driving cross-country. The two full-sized beds (not even queens!) were crammed in so tightly that it was impossible to walk around one of them and the table and chairs included in the room were right up against the side of the other one. The television got about a dozen channels and four of them were more static than picture.

Please note the description on our travel agent-provided Itinerary:

The Denali Princess Wilderness Lodge, situated high above the Nenana River, is the premium riverside accommodation in the area. Enjoy a soak in the outdoor hot tubs. There is a restaurant and lounge in the hotel and many others close by.

The Denali Princess is on a bluff overlooking the river, but very few of its rooms have any kind of view whatsoever. Ours looked out over what appeared to be a pumping station. There was a wooden porch that ran the length of the building, and when we opened our curtains, anyone walking by could look right in at us, so the curtains stayed closed. There was also a gravel walkway and we could hear people crunching by on the gravel in the mornings and evenings. The place was absolutely packed with Princess Cruise passengers, most of whom where pushing 70. The hot tubs — there were 3 of them — were overflowing (literally) with overweight midwesterners. The only redeeming feature of the hotel was the King Salmon restaurant, which served decent meals at an expectedly high price. Our first night waitress was very nice — the first person we’d met in three days who actually seemed to care about service. But how they could call the place a “wilderness lodge” is beyond me. It’s false advertising, plain and simple.

Side story here. The next evening, while coming back from dinner at the Denali Grand’s restaurant in a shuttle bus, another Princess guest on the shuttle claimed that he liked his room at the Princess. He added: “But you need Fort Knox in your back pocket to eat at the restaurant there.” Obviously, this is the kind of person Princess is serving: people on package tours, who are more concerned with price than quality.

You can bet I’ll never stay on another Princess property or take a Princess cruise.

Day 4: Wednesday

In Denali NPWe spent the day taking the shuttle bus deep into Denali National Park and doing some hiking around the park. It was a pleasant day out. More in another blog entry.

Day 5: Thursday

Following the instructions provided by the Princess people, we tagged our luggage for the return trip to Anchorage on the train and left the three bags in front of our room. Everyone else seemed to be doing the same thing. But when we arrived at Anchorage at 8:30 PM, only two of our bags were at baggage claim. One of our bags had been lost.

The head of baggage claim for the Alaska Railroad and Mike each spoke to people at the Denali Princess. They all said that it was not their problem. They even tried to insinuate that they’d never handled any of our bags because they didn’t have a record of the tags on them. They couldn’t satisfactorily explain how two bags they’d obviously handled had shown up in Anchorage. Thank heaven Mike took care of this. I would have completely wigged out. But he kept working on them about it, even going so far as to take a cab to a hotel where it might have been delivered with other Princess guest luggage.

Of course, the bag was mine. It contained, among other things, my eyeglasses and spare contact lenses; all cables and chargers for my cameras, cell phone, and computer; the manual for my new camera; and a few pieces of clothing I rather liked. We’d moved all our dirty clothes to Mike’s bag. We still had the big bag we’d packed with the cruise clothes, which we’d hoped to check at the train station but wound up lugging around with us.

We checked into a suites hotel near the train station and I did the laundry while Mike tried desperately to track down my bag. Of course, the hotel didn’t have quarters, which I needed for the coin-op washer and dryer, so I had to walk to the Hilton a block away in my pajama pants to get change. (Thank heaven for today’s fashions — no one seemed to notice my attire.) That’s also where I managed to spend $9.50 for two small cups of ice cream. (Got another two quarters in change, at least.)

By midnight, the laundry was done and Mike was back with $100 in cash from Princess to start replacing items. But my bag remained MIA. Or should I say MBP (mishandled by Princess)?

Day 6: Friday

We headed over to the train station where we got the final knife in the back by our travel agent: our reservations for the train were for August 6 (8/6/07) rather than June 8 (6/8/07). (And no, we didn’t use a European travel agent.) The train was completely full and there were no seats available for us.

At this point, I broke down. I’d simply reached my limit. Alaska obviously hated us and was doing everything it could to make us hate it. Or, more likely, our travel agent was completely inept and this was just more proof.

Train to SewardThe folks at the Alaska Railroad took pity on us. They already knew about our missing bag. So they gave us a boarding pass that put us in one of the domed cars and told us to take any seat up top. Other people would have to take turns going up there, but we could stay up there for the entire trip. That was nice — our seats at the front of the car looked up the length of the train to the domed car a few cars up — but the seats weren’t very comfortable. It was a reasonable tradeoff, however, and I thank Alaska Railroad for offering it to us and, thus, saving the day.

At noon, in Seward, Mike started calling Princess again. Good news: They’d found my bag at their Denali property. It had never left the place. Now the challenge was to get the bag to Seward — about 300 miles away by car — before our ship departed at 9 PM.

We boarded the ship at 4 PM. Everything there was as we expected — at least the travel agent hadn’t screwed that up.

And when we returned from dinner at 10:30 PM, my missing bag was in the cabin, waiting to be unpacked.

Why I Blame the Travel Agent

Although I can’t blame the travel agent for the Alaska Air problems, I can blame her for reservation problems and booking us in a hotel that obviously wasn’t up to our standards. We communicated, from the start, that we wanted a “deluxe” vacation and she should have been clued in by the amount of money that we were willing to spend that cost wasn’t a major concern.

The round trip from Anchorage to Denali on the upgraded rail car and two nights at the Denali Princess had cost us a whopping $1500. For three days and two nights that included only transportation and lodging! We’d expected first class train service and we got fancy coach. We’d expected luxury accommodations and got Motel 6 quality. We feel ripped off. And the travel agent is responsible for selling us this bill of good.

People use travel agents to make things easier for them. We used a travel agent because we simply didn’t have time to do the research we needed to arrange our trip. We figured that a travel agent would know the options — or be able to get information about the options — because that’s what she does for a living. It’s her job.

But we were wrong. She obviously doesn’t know how to do her job responsibly or reliably.

If people less capable of dealing with problems while traveling had booked a trip like ours and it had as many screw-ups as we suffered through, those people would have been completely lost. As it was, I was at the end of my rope. On Friday, when it didn’t seem as if we’d get to Seward on the train, I was ready to go home. Go home! In the middle of my vacation!

What kind of a vacation is that?

Things are Good Now

Hubbard Glacier from our CabinBut things are good now. We’re sailing down the coast of Alaska. Today, we got a pretty close look at a glacier, dodging small icebergs along the way. The captain even turned the ship to put the glacier on our side, so we could watch it from our balcony for a short while. I got lots of photos with my new camera, then spent some time reading through its book, learning more about how it works.

I’ll write more about the highlights of the trip when I find time. Now its time to dress for dinner. It’s formal night and we still need to hit the martini bar.

Let’s hope I don’t have anything more to whine and complain about.

Where Am I?

Just a quick note.

I’m in Alaska these days, on vacation. Although I was hoping to blog the highlights of this trip, so far, I’ve been to busy enjoying it to write.

I’ve been trying to use my Treo to post photos to my TumbleLog. It hasn’t been working. Is it possible that my phone’s e-mail feature works better off-the-grid at our vacation place than in the beautiful city of Anchorage? I do recommend checking in there, just in case I do get it working.

We’ll be boarding the train for a ride up to Denali today. We’ll be there two nights, then return to Anchorage and board another train to Seward. Then we’ll hop on Radiance of the Seas for a cruise down to Vancouver.

The most outrageous thing here: strolling the streets of Anchorage, wandering into shops, with the sun shining at us at 9:50 PM. And seeing families with small kids hanging out in local parks at 10:30 PM, still in full sun.

More when I have time and can connect.

[composed in Anchorage, AK with ecto]