Category Archives: Days in My Life

I don’t just sit around and watch TV.

Telephone Support for the Price of a Book?

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Not likely.

I was driving down to the Phoenix area yesterday — my first time driving down there in months. It was a beautiful day, sunny with temperatures in the 70s. I was driving my little Honda with the top down and my iPod, connected to the stereo, blasting some classic rock. I had a 30-mile drive ahead of me on Route 60 (Grand Avenue) to get to the nearest PetSmart (or is it PetCo?), where I planned to buy some tropical fish for my aquarium. Route 60 isn’t the most pleasant road to drive on, but it’s nothing to complain about in the stretch I was driving.

I was having a good time.

My cell phone rang. The only reason I heard it is because it’s on vibrate mode and my ears were not necessary. I hit the mute button on the stereo and answered the phone.

The woman on the other end was difficult to hear at 65 mph in a convertible, so I pulled over. After all, she could be a customer for Flying M Air and I needed to hear what she wanted and to give her my full attention.

The words started coming through: QuickBooks. Book. Non-profit. How do I print checks?

It took all my patience not to explode. Apparently, this woman thought that since I’d written a book about Quicken for Windows and another book about QuickBooks for Macintosh, I could help her figure out how to print checks from the non-profit version of QuickBooks for Windows, which I had never even used, let alone written about. I don’t know where she got my phone number — it’s no longer on this site because of calls like hers — and I don’t know where she got the idea that the author of a book about a software product would be her free, technical support hotline.

I set her straight, hung up, and got back on the road. I was fuming for a short while, but the music and wind and great weather soon soothed me.

Here’s what people don’t seem to understand:

  • A book’s content is determined, in part, by the book’s project editor and page count. So an author cannot include coverage of every single nuance of a software program. The least used features are left out to make sure there’s room for the most used features.
  • An author cannot write a book about a topic unless the publisher feels that there’s enough of a market for the book to sell. That’s probably why this person could not find a book covering the not-for-profit version of QuickBooks for Windows. It’s also why I did not update my QuickBooks for Macintosh book to cover QuickBooks 2007 or my Quicken for Macintosh book for any version after 2003 (I think).
  • An author receives, on average, less than $1 per book sold. I don’t know where anyone can get one-on-one, completely personalized technical support by telephone for $1. (Even the folks in India use a script.) My point: buying one of my books does not entitle the reader to interrupt my day by telephone to ask questions about the book’s content or topics not covered in the book at all.
  • An author certainly cannot be expected to provide support for another author’s book. True story: I once got a question in my old FAQ system from someone who told me he’d bought a book by [insert author name here] and was having trouble understanding it. Could I help him? He wasn’t joking. Neither was I when I told him to contact the author of that book, not me.

This might seem like a hard line to take, but I don’t think so. I do a lot to support my work and provide content above and beyond what’s between a book’s covers. The Book Support categories you see listed near the top of the navigation bar are just an example — each one provides additional articles somehow related to a specific book. My Q & A system is also set up to receive questions that I can answer in a place where all readers can benefit from them.

That should be enough.

Long Lost Cousin Found

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A true story involving an odd last name, the Daytona 500, Google, and one of my Web sites.

The other day, I got an e-mail message from a guy named Steven P. Obviously, his name was not just P. It began with a P and was somewhat unusual. Pretend, for simplicity and to keep this guy’s identity private, that it was just plain P.

Here’s what he wrote.

My name is Steven P. I was getting tickets for the Daytona 500 and was surprised to find another P in the Ticket registery. All I got was Mike P from Pheonix. I googled his name and got a website with your writings. I also got a guest book for Benny Parson’s that Mike had left a message at. I was just wondering if you know Mike? I have lived in Tampa Florida all my life. I have family in Bradenton. All of them have passed, just cousins left. I was just trying to find out if we are family. If you know him and could tell him about this message I would be thankful. My EMail is scp@yahoo.com [not his real address].
Thanks, Steven

I don’t know who or what Benny Parson’s is, but I did track down a comment written by Mike P on my wickenburg-az.com Web site.

I don’t know Mike P. He’s not listed in the Wickenburg phone book. And I wrote back to Steven P to tell him that. But, at the same time, I told Steven P that I’d send Mike P a copy of his message. Since WordPress requires commenters to enter an e-mail address, I had one for Mike P. (Oddly enough, it was also a yahoo.com address.) So I forwarded Steven P’s message to Mike P with an apology for bothering him just in case they weren’t related.

A few days later, I got the following message from Steven P:

Thank you so much for forwarding my Email to Mike P. He Emailed me back and we are family. His Dad is my cousin who lives in Florida. We don’t see each other and I never knew he had kids. Thanks again. Steven

Now doesn’t that make you feel all warm and cuddly inside?

Computer Woes

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Again.

If you were starting to wonder whether I’d fallen off the face of the earth, stop wondering. I’m still here. It’s my main computer’s hard disk that has decided to take an extended leave of absence from work.

It happened on Friday. It was doing four things at once as it usually does and it completely locked up. I had to power it down to unlock it. When I powered it back up, I had a blinking System folder icon. Never a good sign on a Mac.

Long story short: TechTools Pro has been working on the disk for about 37 hours now, trying to recover what was on the disk. It’s not even halfway finished, so I figure it’ll be done by Tuesday or Wednesday. Until it’s done, the computer is pretty much dead in the water. And maybe even after it’s done.

This has happened to me before, so most of my stuff is backed up. But a few things aren’t. Like 4 hours worth of work on Chapter 6 of my Excel 2007 Visual QuickStart Guide. What annoys me most about that is that it was the second time I went to work on that Chapter. The first time, I didn’t like the way it was coming out so I scrapped it.

If the data can’t be recovered by me or by experts elsewhere, I’ll have to rebuild the hard disk’s contents from scratch on a new hard disk. I’ll know if I need to do that sometime near the end of the week.

In the meantime, I have three laptops to work with: My trusty 12-inch PowerBook G4 (which I’m writing on right now), my new MacBook Pro (which is resting until it needs to do duty as a test mule for my upcoming Leopard book), and my Dell laptop (which is what I was running Excel 2007 on while revising my Excel book). So I can keep blogging, keep writing short articles, and write my outline for my Leopard book.

I’m just a bit depressed about the work that faces me and the possibly hundreds of photographs stored only on that computer’s hard disk. I couldn’t back up everything. But that’s going to change very soon.

My New (Old) Office

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I move back to old quarters.

I spent much of today preparing to move my office back into my house. Late in the afternoon, Mike arrived from work and we loaded a bunch of stuff into the back of his pickup. I’m now typing this from my relocated office.

For the three and a half years, my office has been in a condo I own in downtown Wickenburg. I moved it there after the last tenant broke their 1-year lease and abandoned the place. When I discovered that nice white carpet (installed by the previous owner; I’m not a complete idiot, you know) completely trashed, I decided I was sick of tenants and sick of having a three bedroom house with only two occupants and no guest rooms.

We moved our offices to the condo in August 2003 (I think). It was nice to have a dedicate workspace, a place I had to go to to work. It got even nicer when DSL became available and I could get fast Internet.

But as time went by and I got more and more involved with my helicopter work, the downtown office became an inconvenience. If I had a call for a flight, I’d have to hurry home and get changed into normal clothes before driving to the airport. That was about 30 minutes shot to hell. And I started to get lazy, to not want to go to work in the morning. That’s not a good thing when I’m facing a deadline.

I wanted an office at Wickenburg Airport, but the powers that be in Wickenburg decided my small business wasn’t worthy. I guess I told too many truths on wickenburg-az.com. Made a few people feel uncomfortable. They decided to punish me by not letting me have an office at the airport. When I got the FAA involved — after all, the town’s agreement with the FAA has an “economic non-discrimination” clause — they started “cooperating” and finally got around to putting out an RFP for the 1000 square feet of land I had my eye on. But do I really want to be a tenant of the town? I thought so at first, but after dealing with the town’s crap for the past eight months, I’m pretty sick of it all and not very interested in giving the town any of my money. Frankly, most of my business comes from Scottsdale these days anyway. I’m still trying to decide whether to bid on the space after all.

So I decided to move my office back into the second bedroom at our house, the same room that was my office when we first moved here 10 years ago. It’s a 12 x 10 space with a nice, big closet. There’s no additional cost and a nice tax deduction for a home-based office. Best of all, I can go to work at any time of the day or night without commuting a single mile.

Mike’s office, which occupied the master bedroom of the condo, has been reduced to the size of a desk and set of shelves in the upstairs “den” where the television and stereo are. Not too shabby. He tunes into Sirius radio on Dish Network while he’s working and listens to it in surround sound. The window he faces has the best view in the house.

The view from my officeMy window also has a nice view. It looks out into the garden with the mountains in the distance. I just finished setting up the Webcam for wickenburg-az.com, which shows the view. Here’s the small view. (Well, if you’re looking at this during the week of January 22, you might actually be seeing the inside of KBSZ studios; there’s a tiny Webcam problem right now.) When spring comes, I’ll start working in the garden again. I’m looking forward to it. I miss gardening, but when my office was in town, I never seemed to have time for it.

Right now, 2/3 of my L-shaped desk has been moved into my office. My Dual G5 computer and the big 20-inch Sony monitor has been hooked up. I put the Dell speakers on the computer, but I think the old Altec Lansings sound better, so I’ll put them on tomorrow. I’ll get the last piece of my desk later in the week, after I clear space in this room for it. (Still got one of the old “library” shelves in here.) That’s also when I’ll bring in the printers and the Ethernet hub.

Other stuff that cluttered my office is gone. I sold the G4 that was my Web server — it sold for $335 on eBay yesterday and I shipped it out today — and I moved the G4 eMac to KBSZ studios for audio streaming. Today, I disassembled the Dell Dimension L933r computer that was my old PC test mule in preparation for donating it to the local library. My old Strawberry iMac (a G3) is in the garage, waiting for me to restore it to factory settings and dispose of it. I gave my old clamshell iBook SE to my next door neighbor, who is home-schooling her four young kids. She now has her own “computer lab.”

That leaves me with a very reasonable 3 computers for my work: my Dual Processor G5 (now about 3 years old), my relatively new Dell Latitude D820 laptop test mule, and my reasonably new 15″ Mac Book Pro test mule. Oh yeah, and my 12″ G4 PowerBook, which I really can’t part with. No need for all the desk space I had in my downtown office. I’m even cutting myself down to two printers (rather than the 3 I had accumulated). Look for some new items on eBay soon.

Getting rid of all this old equipment feels good. Although I actually threw away — in a Dumpster! — three external SCSI hard drives and a dual bay SCSI CD-ROM reader today, most of the other equipment is finding a good home. I hate throwing stuff away, but I really hate storing it. And let’s face it: old computer equipment has very little value these days.

So now I’m sitting at home in my office at 8:25 PM, listening to iTunes music on my G5 (right now: “Wish You Were Here” on Wish You Were Here by Pink Floyd). It’s later than I’d usually be working. I think I’ll be working longer hours with my office in the house. Getting more work done. Blogging more.

And doing a lot of work in my pajamas once again.

Broadband Available at South Pole

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But not at my house in Wickenburg, AZ.

According to Wired, high speed broadband Internet access is now available at the Amundsen-Scott South Pole Station.

Can someone please explain to me why my Bluewire Internet connection at home — the only “high speed” connection available to me here — clocks in at a whopping 220 kbps? In Wickenburg, AZ? Right here in the U.S.A?

I’m a bit closer to the backbone here, no?