An Objective Comparison of Ebook Distributors

What I’ve noted so far.

I published, through Flying M Productions, my first ebook in October 2011 and have since published two others. (Learn about all of these titles here.) I went mainstream on all of the ebook distributions, choosing Amazon Kindle (custom mobi), Apple iBookstore (epub), and Barnes & Noble NOOK (epub). With about five months of sales and reseller experience, I thought it was about time to share my observations of these three platforms.

For each criteria, I provided a grade and notes to back it up. Remember, this is based on my experience with just these three books. For the iBookstore, I do not include my experience with iBooks Author-generated books in the table; that’s discussed briefly at the end of this post.

CriteriaKindle StoreiBookstoreNOOK Store
Ease of PublishingA
It’s very easy to get into the Kindle Direct Publishing program and publish books.
C
Apple’s iTunes Connect program requires a lot of paperwork and acceptance of agreements that are often updated. Its interface for publishing is surprisingly unintuitive (for Apple). It requires a unique ISBN for every book sold.
B
Getting into the B&N Pubit program is relatively easy, although there is an approval process that takes some time. Its online book submission process is easy.
Publisher SupportD
Publisher support is nearly non-existent. It’s difficult to send questions. Most questions are answered with a “canned” response. Often, I’m told my question needs more research, but an answer never comes.
D
Publisher support is handled primarily through a menu-driven help system that’s poorly designed. It can take more than a week to get an question answered and it’s usually with a “canned” response.
n/a
I have no experience with B&N’s support system.
Ease of Creating Acceptable DocumentsB
I convert from epub to Kindle using the Kindle Previewer app. This usually goes smoothly the first time around, but it does require that conversion.
C
Apple is extremely particular about formatting and unusual characters in ebook files. For example, it doesn’t like uppercase filename extensions or spaces in file names. This often requires a lot of digging around in epub format files to fix problems. To be fair, I could probably improve my templates to prevent some of the problems I encounter.
B
BN.com accepts just about any epub I send, as long as it isn’t any larger than 20 MB (which I think is too restrictive.)
Appearance of EbookC
The Kindle format inconsistently formats bulleted lists and font sizes and completely ignores some formatting. As a result, my books are not usually formatted as I’d like to see them.
A
My iBookstore books usually look very good. Apple is true to all epub formatting.
B
My NOOK books usually look very good, although I sometimes notice instances where formatting is ignored.
Speed of Review ProcessA
Amazon consistently makes my books available for sale within 24 hours of posting.
D
There is no consistency in the speed of Apple’s review process. I had one book appear within an hour of posting while I waited a week or more for others.
B
B&N consistently makes my books available for sale within 48 hours of posting.
SalesA
In most instances, Amazon sells the most books.
B
Apple sells reasonably well — unless a book has an unusual amount of appeal to Mac users, in which case, it sells best.
D
B&N’s sales are sluggish and rather disappointing.
RoyaltiesD
Amazon offers the worst publishing deal. To get 70% royalties, you must price the book between $2.99 and $9.99. The 70% commission rate is only available for books sold to certain countries. All sales to other countries earn just 35%.You must also pay “delivery fee” based on the size of your book file for all books sold at the 70% commission rate. Amazon enforces price matching, so if your book is available for a lower price elsewhere, Amazon will arbitrarily lower the price of your book in the Kindle Store. And don’t even think of getting into the KDP Select Program; that’s something else I need to blog about soon.
A
Apple offers the best publishing deal: 70% flat rate on all books. No hidden costs, no exceptions to the 70% rate.
A
B&N also offers a good publishing deal: 70% flat rate on all books.
Sales & Royalty ReportingC
Amazon’s reporting system is inconsistent and confusing, although it does have up-to-the-minute sales figures. Amazon’s staff does not reply promptly (or at all) to sales/royalty report questions. Reports seem to indicate book sales at unauthorized prices, making me wonder whether Amazon is ripping me off.
A
Apple’s reporting system is updated daily. Reports can be viewed its iTunes Connect website as well as in an extremely well designed iOS app.
B
B&N’s reporting system is minimal but accurate.
Final GradeB
The only reason Amazon gets such a good grade is because it sells a lot of books. Its royalty structure sucks, but I can still earn more there for most titles than anywhere else.
B
Apple’s fair royalty rate and reporting help it score well, but its disappointing sales figures and inconsistent review process keep it from getting a better grade.
C
B&N is a nice platform, but low sales keep it from getting a better grade. In all honesty, if it weren’t for the fact that publishing there was so easy, I probably would’t bother.

Of course, it remains to be seen how well my iBooks 2 interactive (enhanced) books do on the iBookstore, since Apple is taking so damn long to approve them.

Do you have any experience with any of these publishing platforms? If so, what have you observed? Share your thoughts in the Comments for this post.

More Self-Publishing Insight

With project #3 done, I have a few more experiences to share.

Late last month I wrote a typically lengthy post about my experiences to date as a self-publisher. At that time, I’d finished two book projects and was in the middle of my third.

For those of you who don’t know me, I’m not new to publishing. My first self-published book was my 79th book. I’ve been at it for 20 years. But as my publishers begin to cut back on their publication schedules, I had to do something to find a market for my work. My self-publishing solution seemed like a good idea.

The jury is still out, however.

What Book #3 Taught Me

My third and biggest (so far) self-published book.

My most recent project, iBooks Author: Publishing Your First Ebook, taught me a few things:

  • I don’t write as fast as I used to. Sure, I knocked out a 242-page book with 274 screenshots, all laid out in InDesign CS5.5, in about 10 days. But they were grueling days that never seemed to end. And the whole time, I was racing against the clock, doing what I could to be the first book out about iBooks Author. I’m not sure, but I may have succeeded. But I’m really tired.
  • An InDesign to EPub conversion process doesn’t always work as smoothly as it did the last time I did it. Indeed, Apple’s iTunes Producer program kept choking on the epub I created, even though it proofed fine in multiple tools. (Note to self: Make sure the name of the InDesign file does not include spaces. Further note: Make sure all filename extensions are in lowercase. Sheesh.)
  • None of the ebook sellers are interested in providing support for publishers. Amazon.com sends an automated response, follows it up with a canned response two days later, and then ignores subsequent requests for help on the same issue. Apple’s Contact page takes you through a list of possible FAQ responses and then tells you to get an aggregator. Barnes & Noble won’t allow pubs over 20 MB in size. Period. If you don’t know their rules or have a clue what you’re doing, you’re screwed.
  • Amazon.com will squeeze every single penny they can out of a publisher. My final book was huge — after all, it included 274 color screenshots. Amazon.com’s “delivery” fee ate up half of my royalties. I had to recompile the book with all images converted from PNG to JPG to regain about 50¢ per copy in royalties.
  • DRM might not be a good idea. I’d been sitting on the fence about this option and decided to try it for this book. I really thought Amazon.com and Apple’s iBookstore would have had this figured out, but apparently they don’t. On the third day after publication, I was getting complaints from readers. I wound up republishing the iBooks version with DRM turned off. We’ll see what happens with the Kindle version.
  • I hate indexing books. Well, this book didn’t teach me that. Other books taught me years ago. But it did remind me. Unfortunately, when there’s no advance and no guarantee of sales, I can’t afford to hire an indexer. So I have to do it myself.

I Like My POD Printer

A few days ago, I searched for my first self-published book, Making Movies: A Guide for Serious Amateurs, on Amazon.com and was pleasantly surprised to find both the print and Kindle versions. Apparently, the Amazon.com Website is automatically populated from data in the Ingram Catalog. Since my print books appear in that catalog, they also appear on Amazon.com. The second book was there, too.

What was odd, however, is that the book is available from other booksellers who sell through Amazon. They’re discounting it. I don’t personally care what they sell it for because I don’t earn based on a fixed wholesale price, which is 55% off the retail price. The POD printer gets the money they send, subtracts the cost of production, and sends me the rest. At least that’s how it’s supposed to work. We’ll see, I guess.

I should mention that the print books are on Barnes & Noble’s Website, too. BN.com even showed the correct cover photo. (I had to contact Amazon to get the cover photo to show up for the print book.)

Books Do Sell

Although sales for my first two titles were a bit sluggish — and remained so — the third book is selling quite briskly, especially on the iBookstore. I’m able to monitor sales at Apple, Amazon, and BN on a daily basis for the previous day’s sales. I’ve sold about 100 copies in 3-1/2 days.

Oddly, it’s also the most “popular” of my books on Amazon.com right now, even beating out my Lion book. It’s currently #9 in the Graphic Design category in the Kindle store; it was #16 yesterday. (Of course, one of my Mac OS books once hit #11 storewide on Amazon.com, but I fear those days are long gone for me.)

But I’m no fool. I figure I need to sell an average of 80 books a day to make a living doing this. So, in a way, I’m back to where I was when I started my writing career 20 years ago. Back then, I realized that if I wanted to make a living as a writer, I’d have to write a lot of books.

What Are Your Experiences?

Someone recently commented on my first self-publishing post to thank me for sharing my experiences. But I’d like to read what others are going through. Why not use the comments link to share your experiences with me and the others who read this? Surely we can all learn from each other.

I don’t know about you, but I never stop learning.

My Experiences (So Far) as a Self-Publisher

Making it up as I go along.

I’m in the middle of my third self-publishing project since October and, of the three projects, this is the most challenging. But what’s more interesting, perhaps, is what I’ve experienced and learned along the way.

Project One: The Test


This is actually the revised cover for this book; the first one was just too awful.

The first project, Making Movies: A Guide for Serious Amateurs, went remarkably well, despite the twists and turns along the way. From the start, I’d wanted to publish the book in both ebook and print formats. I built an InDesign CS3 template and used it to lay out the book. The text and illustrations were already written; they’d been published online and I got rights back for them. I struggled a bit to create the epub and Kindle mobi formats I needed to publish the ebooks on the iBookstore, Amazon.com, and BN.com, but with the help of an excellent Lynda.com course by Anne-Marie Concepcion, I succeeded.

I took a wrong turn with the print edition of that book. For some reason, I thought MagCloud would provide a good solution. MagCloud is a print on demand (POD) printer which also sells through its website. The quality of MagCloud’s work is excellent — they print in full color and the work really does look good. But they’re also terribly expensive. My 64-page book cost 20¢ per page to produce, making it far too costly for its size. It would not be possible to sell at a retail price that included a cut for me. And, frankly, the book that resulted didn’t have the kind of look and feel I wanted.

Clearly, I had to either give up on the idea of printing the book or find another POD printer.

So the first book, which was done as a sort of proof of concept to see if I could actually get a self-published title out there, was a limited success.

Finding a New POD Printer

I had already done some research on POD printers. I did not want to go with Amazon’s CreateSpace service because it was acting as a publisher instead of a printer.

There’s an important distinction there:

  • A publisher pays an author a royalty percentage on every book sold — even if the author buys the book.
  • A printer charges the publisher a fee for each book printed; the publisher earns money based on the difference between the book’s selling price and the amount it cost to print.

I felt that the CreateSpace percentage was not very generous; they were obviously set up for self-publishers who needed a lot of help with manuscript preparation. I didn’t need help. I’ve been preparing camera-ready book pages since my first Visual QuickStart Guide back in 1995.

CreateSpace also offered a free ISBN for those who didn’t have them. That’s a huge stumbling block for many self-publishers. Apparently the prices for ISBNs have risen to cash in on the self-publishing craze. Fortunately, I set up my publishing company, Flying M Productions (formerly Giles Road Press) back in 1994 and have all the ISBNs I need. So that didn’t attract me to CreateSpace, either.

Finally, I just wasn’t willing to jump into bed with Amazon.com — unless I had to.

Lulu wasn’t an option. Too costly and I’d heard rumors that Amazon.com wouldn’t sell Lulu books. (Wish I could remember where I’d heard that so I could link to source for you.)

I wanted a more professional-level POD printer, one that worked with real publishers and not the average self-publisher. What I wound up with was Lightning Source. This is a real printer, one that assumes you know what the hell you’re doing. Best of all, they’re part of Ingram, the company that catalogs books for resellers and libraries. Publishing with them would automatically get my book listed for sale in all retail outlets. They had a great deal of flexibility with book sizes and styles, from small to large, from softcover to hardcover, from black and white to full color.

And their prices were reasonable.

As a test, I redid my Making Movies book as a black and white title, redesigned the cover, and sent it in. The proof came back looking great and the book cost about 1/4 what it did through MagCloud. I was very happy. I’d found my POD printer.

The Logo

I had developed a series of books — Maria’s Guides — and I felt that I needed branding to go with it. So I started looking for a designer to come up with logo.

I already blogged about my Elance nightmare. My advice: don’t waste your time.

A friend of mine, learning of the problem I had with Elance, mentioned on a list she subscribes to that I was looking for a designer. I was contacted by one. I looked at his Web site. I liked what I saw. We chatted back and forth. We came up with a budget. I signed a contract. I paid him 1/3 up front. And then the trouble began.

He’d spend days laboring over what should be a simple task, like choosing a font I liked. I loaded up a bunch of fonts, picked about 10, and sent him samples in a PDF. He then proceeded to make sample “word marks” using four fonts I didn’t have. I liked only two of them; buying those fonts would have added another $150 to the project budget. I told him to pick one of my fonts and that I’d send him the typefaces to work with. He did so, grudgingly. Two weeks gone.

Then it was time to come up with the graphics to go with the word mark. No matter what I suggested, he pushed back, telling me I was wrong. I was getting pissed off very quickly. Finally, I emailed him, told him to keep my 1/3 deposit, and to forget the project. I never heard from him again. I’m beginning to think that’s how he earns a living: 1/3 of a job at a time.

Maria's Guides LogoIn the end, I took one of the fonts I liked and threw together a simple graphic word mark. It would have to do for now.

My Deal with the Devil

I guess it was around Christmas time that Amazon announced a new program for its customers. If you were an Amazon prime member and you owned a Kindle (not another device with the Kindle app), you could borrow ebooks for free.

This freaked out a lot of authors and publishers — at least at first. After all, if people could read our books for free, how would we sell books and make money?

It soon became clear that only a limited number of publishers would allow Amazon to use their titles this way. My publishers were not among those participating. Amazon had obviously used this well-publicized offer to get more people to buy Kindles.

Of course, when publishers made it clear that they weren’t interested because there wasn’t any money in it, Amazon stepped up to the plate and created the Kindle Direct Publishing (KDP) Select program. They’d put $500,000 in a special account each month. Publishers that put titles into the KDP Select program and allowed Amazon Prime members to borrow them for free would get a cut of this big pie based on the percentage of borrows their books got. So suppose there were 1000 borrows during the month and a publisher’s book accounted for 16 of them. The publisher would get 16/1000th of the $500,000. Of course, the numbers would be much bigger than that and the percentages much lower. But the potential for sales was there.

Of course, there was a catch: you’d have to give Amazon an exclusive on ebook sales. That means it could not be sold as an ebook anywhere else. And you’d have to commit for three full months.

A friend of mine who self-published the novel Soléa, decided to give this a try. Since my book sales weren’t exactly stupendous, I figured what the hell? I’ll try, too.

So I took the book off the iBookstore and BN.com. And I turned off the PDF ebook option on MagCloud. And I enrolled Making Movies into the KDP Select program.

That’s when things started getting weird on my sales reports. The report would show sales with an average selling price of 9¢ per copy. (I’d priced the book at $3.99.) When I contacted Amazon about that, they said it was due to price matching. I responded that (1) they had an exclusive on the title, so there was no one to match with and (2) the book had been (and would again be) available at the same price everywhere; no one discounted it. I’m still waiting for an update on that.

And then there was the positive sales with the negative royalties. WTF?

Oh, and about Amazon’s royalty percentage…the 70% is only for sales in 6 countries that, for some reason, have favored status. If you sell to any of the other countries in the world, your rate drops to 35%. I’m still trying to figure out how they can justify that.

Needless to say, when the 3 months is up, my book will be yanked out of KDP Select so I can get it back in the iBookstore and BN.com. And no, none of the other titles will ever be part of KDP Select.

Project Two: Fine-Tuning the Process


I fine-tuned the cover design to make the book name larger.

My second project, Sorting Excel Data: The Basics & Beyond, went more smoothly. Encouraged by what I’d read about InDesign CS5.5 and its ebook publishing features, I upgraded. I ported my InDesign template to the new version, fine-tuned it, and wrote a 114-page book with dozens of illustrations.

The writing took about four days and went very smoothly. I felt good about the template design, especially since I watched the CS5.5 version of Anne-Marie’s Lynda.com video and adjusted my template to take advantage of new features.

Once the InDesign file was done — including title page, copyright page, table of contents, and index, I was ready to publish. I budgeted two days: one for the print edition file submission and one for the ebook file submissions to Amazon.com (Kindle mobi), Apple iBookstore (iBooks epub), and BN.com (NOOK epub).

I had the print edition’s files, including the cover, submitted before noon. After lunch, I knocked off the three other submissions. It went that quickly.

The iBooks edition was available first. It appeared in the iBookstore less than 2 hours after submission. The Kindle version appeared the next day. The NOOK version appeared the day after that.

I got my proof from Lightning Source a week later. I approved it the same day.

At this point, I felt that I had the process down to a science. Only a bit more fine-tuning and it would be perfect.

Project Three: The Challenge

I knew as soon as I heard about iBooks Author that I wanted to do a book about it. I downloaded the software the same day. I learned it over the next two days.

I spoke to one of my publishers about doing a book. They were interested — at first. Then they got spooked about the EULA that everyone is whining about; I addressed some of those issues in this blog post. By the time they confirmed that they weren’t going to do a book about it, I was already 1/4 into my own book. You see, I never really thought we could come to an agreement on the book, so I’d started writing it for Maria’s Guides.

This is going to be a much longer book — likely 200 pages. I’m about 1/3 finished now. Although I’m trying to stick to the basics, I don’t want to disappoint readers by leaving important information out. So it will be quite a complete guide.

I’m thinking of changing the dimensions of the printed book to bring it more in line with trade paperback titles I’ve written in the past. This won’t affect my ebook editions, however. It won’t even delay them; they’ll go out first — likely sometime next week.

There will be a “multi-touch” version of the book available for iBooks readers. That’ll have a separate ISBN and likely more multimedia content. I’ll do that after the print edition goes to the printer.

Motivation…and Uncertainty

The real challenge, however, is motivation. As I’ve aged, I’ve developed a remarkably short attention span. I get bored with any project that takes more than a week or so to complete. Normally, there’s an editor out there, waiting for the next chapter. This time, there isn’t. It’s just me. I’m the author, the editor, and production person, and the publisher.

No one — except me — will know if I slack off and put this project aside.

But the worst part about it is the complete uncertainty. When I write for another publisher, I get an advance on royalties. If the book doesn’t sell well, they don’t take that advance away. In other words, I’m compensated for my work no matter what.

Not so with self-publishing. You only get paid when your work sells.

So I could be working my ass off on a book that no one will buy. A book I’ll never make money on.

It’s a terrible gamble, one that nags at me. In the back of my mind, I’m constantly wondering if I’m wasting my time.

But to help prevent me from slacking off, I’ve publicly announced the book — not only here but on a variety of other places. I’ve had potential readers contact me, telling me that they’re waiting. They’re motivating me to finish.

So I’ll finish.

And maybe in a few weeks or months, I’ll blog an update to this story to let everyone know what else I’ve learned.