Cataloging Video

Didn’t I pay someone to do this?

A few months back, you may have read various blog posts and tweets from me regarding a video project I’m working on. October was the big film shoot and I the guys I hired and an enormous amount of money to do the project shot about 10 hours of raw video footage all over Arizona.

At the conclusion of each day of the shoot, I was assured that they shot “awesome” footage and that the final product would be “mind boggling.” I assumed (silly me — when will I learn?) that these guys knew what they were doing, so I didn’t micromanage, as I sometimes do. I then sat back and waited for the promised hard disk full of footage (my copy) and the shot log.

When You Want Something Done Right…

I waited a long time. Weeks. What I finally got was three sheets of paper with print so tiny I couldn’t read it — even with my cheaters on. There was virtually no usable information and the list of scenes didn’t cross reference to any video clips by name or any other identifying information. In other words, the catalog was useless.

So it looked as if I’d have to do it myself.

After all, I needed a catalog so I knew what video I had to work with. I needed to know what video was good and whether anything needed to be reshot. I needed a reference I could consult to write my script and make sure I had footage to illustrate everything I wanted to talk about.

I also got the raw video on a 500GB Seagate drive. I assumed (dumb, dumb, dumb) that it was neatly organized and that all the clips would be in some kind of order. But when I plugged it in, I discovered that there was no rhyme or reason to the organization on the disk. Files and folders were randomly named and there were backups of some files on the same hard disk — resulting in duplicates. Video was in multiple formats, some of which simply could not be read on my Mac with the tools I had. I spent two days hunting down conversion software that would enable me to open video files in formats that included MTS, M2T, M2TS, DV, WMV, AVI, and MXF.

This is what I had to catalog.

And that’s what I’ve spent a total of 3 work days doing so far. I’m about 1/4 done.

The Nitty Gritty

Sample MOV FileTo give you an idea of what I’m working with and how I’m dealing with it, consider the screen shots here. The first shot shows a frame of a movie I’m reviewing. I converted its original high definition format to QuickTime for easy viewing. The movie was shot from my helicopter while flying over Lake Powell. It shows a particular stretch of shoreline. I need to know — at least approximately — where on the 135-mile long lake this shoreline is.

Enter Google Maps. I displayed Lake Powell in a big browser window and, based on my knowledge of the lake, zoom in to an area I think the footage might correspond to. This is made slightly easier by the fact that most clips are in named with numbers corresponding to the order in which they were shot. So if a specific piece of shoreline falls between two easily identified canyons, I can usually find the shoreline on Google Maps.

Sample on Google MapsHere’s the same place on Google Maps. And yes, I’m sure it’s the same place.

Then I whip out my handy Stan Jones map of Lake Powell, find Google Maps location on the map, and use a FileMaker Pro database to enter the corresponding lake mile marker as part of the clip’s description. I add some other info about the clip, including its time, a rating on a scale of 1 to 5, and a screenshot of a representative scene.

I only have to do this about 1,000 times.

There are several problems with this technique:

  • The water level determines the appearance of the shoreline. Google Maps has the highest water level and Stan Jones has the lowest. Our video is right in between.
  • Google Maps uses satelite images. Those images point straight down. In most cases, our video is shot at an angle to the scene, at various altitudes.
  • On Gootle Maps, north is always up. On our video clips, north can be any direction.
  • The direction we’re flying and the videographer who took the shot determines which shore I’m looking at. I have to think back to those October days to remember what we did and when, including what time of day.

So matching things up isn’t as easy as you might think. And if you think it’s easy, come on over and give it a try. You can buy the drinks when you give up.

And no, I really didn’t expect the videographers to catalog clip locations right down to the mile marker. What I expected was something like “Bullfrog Area” or “Near Escalante” or “Downlake from Rainbow Bridge.” That would have been a starting point, something for me to work with.

Anyway, I spent all day today doing this and will likely spend all day tomorrow and most of Wednesday. I need to get through all the Lake Powell aerial clips by then. I make good use of my two 24 monitors for this job, putting the QuickTime, FileMaker Pro, and Finder windows on one display and Google Maps in a big browser window on the other display. The thought of doing this on a 15 inch laptop pumps up my blood pressure. The sooner I get it done, the sooner I can move onto other things.

Worst Western

Or why I won’t stay in a Best Western again.

This past week, I spent three nights in a Best Western motel in Page, AZ.

There are two Best Westerns there. I stayed in the one that had no hot water for more than 24 hours during my stay.

I learned about the hot water problem when I returned to the hotel at about 8 PM on Friday night. At the time, I was told that it was unlikely that the hot water would be working before Monday. I was due to check out on Sunday.

I was paying for not just my room, but the rooms for three other guests. Since they were my guests, I felt it necessary to take action when the hot water system in the hotel broke down. Although I was on my way up to bed — I was going to be picked up at 6:00 AM the next morning by an aerial photography client — I asked the desk clerk to find alternative accommodations. I told her not to call me that night since I was going right to bed. I told her I’d check in at the desk in the morning to see what she’d found us and would talk to my guests about our options the next day.

At 5:00 AM the next morning (Saturday), I gathered up some clean clothes and prepared to walk down the block in the dark to the Travel Lodge, where the cold water Best Western had arranged for its guests to shower. (I can’t make this stuff up.) I stopped at the desk in my hotel, where I was shown a reservation for four rooms and two nights at the other Best Western in town, which I assumed still had hot water. I took the reservation sheet, put it in an envelope with a note, and slipped it under the door of one of my guests. I showered and dressed at the Travel Lodge, then walked back to the cold water Best Western. A little after 6 AM, my clients arrived and I went to work with them.

At around 11 AM, I finished with my clients and met with one of my guests. He told me that the hot water problem had been fixed. I called the other Best Western to cancel the reservations that had been made in my name.

And that’s when the shit started hitting the fan.

Apparently, the clerk at the cold water Best Western had used my credit card to reserve the rooms. The hotel has a 24-hour cancelation policy and refused to cancel the reservation.

In the meantime, we were all still checked in at the cold water Best Western (which now had hot water). My guests didn’t want to move. I didn’t either.

I need to make it clear to all that I never authorized any charges to my credit card for any hotel other than the one we were staying at.

I called several different parties at the Best Western hotel chain. After a lot of time on hold and call backs and excuses, I was told that my reservations would not be cancelled.

Today, I found four pending charges on my credit card statement for $157.73 each. There was also a $1 charge from Best Western.

Of course, I have no intention of paying these charges.

I’m absolutely appalled at the poor customer service of the Best Western chain. Specifically:

  • The failure of the Best Western Arizona Inn to promptly and professionally handle a failure in its hot water system.
  • The unauthorized use of my credit card by the clerk at the Best Western Arizona Inn to book hotel reservations that could not be cancelled.
  • The failure of the Best Western Lake Powell to cancel the hotel reservations made without authorization by another Best Western hotel employee.
  • The failure of the Best Western customer service department to cancel the hotel reservations made without authorization by a Best Western hotel employee.

Clearly, these people don’t care about their customers. Clearly, they have no understanding about customer service. Clearly, they have no problem fraudulently charging a customer’s credit card for reservations made without authorization.

I have called and written to the Best Western numerous times about this matter. They have not satisfactorily resolved it. Now I have to go through the bother of starting chargeback procedures with my credit card company. I may also need to press charges with the police against the Best Western employee who used my credit card without authorization, thus resulting in this nightmare of customer service failures.

Do you think I’ll stay at a Best Western again? Not likely. And I suggest that anyone reading this think about my customer service experience with this hotel chain before booking a room there.

On the Road Again

Traveling again.

If you’re wondering why you haven’t heard from me here in a while, it’s because I’ve been traveling. I’m doing one of my Southwest Circle Helicopter Adventures in northern Arizona, accompanied by a video crew and staff writer for a respected travel magazine.

The goal of this trip is to gather about 90% of the video needed to create three individual broadcast-length videos, each of which will be made available on DVD. It’s a huge project and, so far, we have at least 20 hours of raw video footage to wade through.

I’m flying with a door off and a video guy on board taking glare-free video images of what we fly over. He also has at least two POV.1 cameras mounted inside the helicopter at all times. The other video on the ground is “chasing” us — actually, he’s getting a big head start each day to drive to the airport where we’ll land before we arrive — and taking video of us landing. Then there are cameras whirring all over the place on the ground.

Wild HorsesThe writer is sitting up front beside me, taking notes and using my Nikon D80 to shoot images of what she sees. Although a good portion of the shots have some unfortunate glare — not much you can do about that when shooting through Plexiglas — many of them are really good. Like this shot she took of a herd of wild horses we overflew on the Navajo Reservation two days ago.

It’s been a busy week so far. Although I’m trying to demonstrate to the writer what my Southwest Circle Helicopter Adventure is all about, I’m also working with the video crew to make sure we capture all of the footage we need for our three videos. I’m hoping she understands that my usual clients won’t be rushing around like nuts all day.

Antelpe CanyonI’m treating myself to a few of the activities my excursion guests get to enjoy. For example, on Tuesday, I joined the crew for a boat ride on Lake Powell that visited the “business side” of the Glen Canyon Dam before squeezing about a mile up Antelope Canyon (see photo) and gliding up Navajo Canyon for a look at the “tapestry” of desert varnish on some cliff walls. I skipped the Sedona Jeep tour and Monument Valley tour to work with one of the video guys or just rest up. Normally, while my guest are touring, I’m scrambling to get the luggage into their hotel room and confirming reservations for the next day. You might imagine how tired I am after 6 days of playing pilot and baggage handler.

At this moment, however, I’m sitting at the dining table of a double-wide mobile home near Goulding’s Lodge in Monument Valley. (Long story; believe it or not, the only lodging we cold get here in MV was in a pair of mobile homes that are part of the lodge.) I have the front drapes drawn aside so I can watch the eastern sky brighten for what promises to be a classic silhouetted butte sunrise. I always enjoy my dawns here at MV. Seeing the famous buttes outside my window is always surreal.

Today, we were scheduled to fly down to Winslow for lunch, then tour Meteor Crater and the Grand Falls of the Little Colorado River. Normally, the Southwest Circle Helicopter Adventure takes this route on the way to its last overnight stop at Flagstaff. But today we’ll probably go straight back to Page. I have four aerial photo shoots at Page starting on Friday morning; the money I make doing them will pay for this video excursion. We’ll do more video between those flights. Then we’ll hit the Crater, Falls, and Flagstaff on our way back to the Phoenix area on Sunday.

It’s a big trip and a bunch of huge projects. Just the kind of thing to keep me busy between flights for the winter season. But if all works well and as planned, I might be flying this route weekly in the coming spring and fall — with real paying passengers to take care of along the way.