Shopping on eBay

I try — and fail — to get a few good bargains. But I’m not giving up.

I talked to my brother the other day. He lives back east, in the NY/NJ metro area, with his wife and dog. They live in suburbia, on a curving, tree-lined street where the houses don’t all look like each other. The first time I visited him, he had maple trees growing in his gutter. He’d just bought the house, which needed some work, and he hadn’t gotten around to cleaning the gutters yet. The trees were only a few inches tall. When we lived in New Jersey, we had a 4-foot maple growing on our roof for a while.

Anyway, my brother buys just about all of his electronic equipment on eBay. The other day, he’d just bought himself a new cell phone and was waiting for it to arrive. He already had the hands-free, bluetooth headset that would work with it and was trying it out with his wife’s phone. It seems like every time I talk to him he’s telling me about some new gadget he bought on eBay.

I’m in the market for a few electronic devices myself. So I blew the dust off my eBay account and logged in. What I discovered is that eBay is no longer the garage sale of the Internet. It’s now the flea market of the Internet.

Why the difference? Well, a garage sale is usually full of used stuff — much of it junk — that the owner no longer wants. A flea market has much of the same junk, but it also has brand new, still in the box (abbreviated NIB for “new in box” on eBay) items. Call me spoiled, but when I buy a piece of computer hardware that I need to depend on, I want it brand new.

The first thing I needed was a portable external hard disk that I could use with my PowerBook. Experimentation the other day with iMovie and my video camera ate up the remaining 5 GB of unused space on that computer’s disk. I’m not replacing the hard disk — Mike went through that with a local computer consultant a few months ago and it was a 2-month nightmare. Instead, I’ll get a portable FireWire hard disk I can use to store big, fat media files. Like video. (Although it wouldn’t hurt to pare down my iTunes library on that computer; 12 GB of music is a bit much when I carry around the same songs and video on my iPod.)

So I hunted around on reputable sites — including the Apple Web site — and found a name brand and model I liked. Then I searched on eBay. I had literally dozens of matches, many of them NIB. Wow.

At the same time, I decided I needed some more RAM for my G4, which will soon be upgraded to Mac OS X 10.4 Tiger Server. The machine, which is currently doing server duty with the dreaded WebSTAR, has 384 MB of RAM. That was quite generous when the machine was new 4 or 5 years ago, but nowadays, it just doesn’t cut it. Especially with the Webcam and audio streaming software running on it. Near as I can figure (without opening the box), one of its 3 RAM slots should be free. I figure I’d put 512 MB in there to pump up the RAM. And, if I could get the RAM cheap enough, I’d buy 2 512 MB “sticks” (apparently the RAM lingo) and throw away (or eBay) the 128 MB one I pull out. I did a search and found dozens of compatible RAM sticks. Whew.

I started bidding. And after two days, I noticed a pattern that I had noticed once before. You can be the winning bidder right up until about 10 minutes before bidding ends. Then someone comes along and outbids you. If you’re paying attention, you can bid back. That results in a bidding war and, if you’re not careful, you’ll wind up paying more than you really wanted to.

I’m careful. And I know how much these items are worth at their cheapest (or cheapest I can find) retail source. So someone outbids me and I start the process all over again with another item.

I have a theory about this. I believe that some vendors who sell the same thing over and over — dealers, in a way — have buddies who help them out near the end of an auction. Their buddies come along and bid to get the price up. They’ll bid right up to the amount the dealer really wants and step back. The bidder that crosses that line pays more than the dealer’s bottom line. And if there is no other bidder, the dealer pays the listing fee on the price his buddy “paid” and re-lists the item. This is how so many items can be sold without reserve. (A reserve is a minimum price the seller will accept. It costs more to list with a reserve and lots of buyers won’t bid on products that have reserve prices.)

The long and the short of it is that I’ll probably be ordering that RAM from an online retailer today. I can’t seem to get it on eBay any cheaper than I could get it from a retailer, so why risk a private seller on eBay?

I haven’t given up on the FireWire hard disk yet. And I’ve started looking into another iSight camera for a portable Webcam. And you know, I can really use a FireWire hub…

Freebies

Maria Speaks Episode 14: Freebies.

In this episode, I’ll tell you why I think a professional writer should consider writing for free. So if you’re a writer or want to be one, keep listening for my point of view on this often argued topic.

This episode is an updated version of an article I wrote for Maria’s WebLog back in December 2004. You can still find the original article there, along with some other thoughts about writing for a living. The best way to get to Maria’s WebLog is to click the link on the home page of my Web site, www.aneclecticmind.com.

I really AM a geek!

I discover enhanced podcasts and just have to try making one myself.

Yesterday, after getting my dose of news from Salon and Slate, I checked out the iTunes Music Store’s Podcast Directory. I found CockpitCast, “A podcast from the $16million airplane strapped to my ass.” It’s a mildly interesting podcast for people into aviation, full of control tower chatter and radio communications as a pair of jet pilots fly from LAX to other points. I noticed that some of the episodes were marked as “enhanced” and wondered what that meant. It all became clear when I played one in iTunes.

Now please do forgive me. I know I make a living writing about computer topics, but I’m in the middle of a revision of a QuickBooks book right now and I’m trying hard to keep my mind off things like podcasting. So enhanced podcasts made their debut and I missed them. It won’t be the first time I missed a computer innovation and I’m sure it won’t be the last.

Well, the CockpitCast enhanced podcast included photos. And frankly, that kind of blew me away.

You see, I’ve been creating how-to podcasts on Maria Speaks — podcasts that teach people how to do things with their computer. One of the things the podcasts lacked was the ability to include screenshots, which can really help make an article understandable. I made up for that loss by including the transcript of each podcast on a Web site that I reference in the podcast. But with enhanced podcasts, I can now include the screenshots in the podcast itself.

I wasted no time locating and downloading a pair of software programs that would give me the ability to create these enhanced podcasts: Cast Easy and Podcast Maker. Although I first preferred Cast Easy, I soon realized that Podcast Maker was a much better product. And at only $30, it was quite affordable.

Podcast Maker enables you to take an audio file in MP3 or M4A format, insert chapters with pictures and link, and save it as a podcast. It’s very easy. (It’s also very disheartening, since I spent close to two days writing an eBook about how to create a podcast. Still my eBook explains how you can do it for free, so there’s some benefit there. Of course, that’s not an enhanced podcast. But it is a podcast with a customizable Web site. Oh, forget it.)

This afternoon, after finally finishing the 62-page Chapter 2 of my QuickBooks book revision, I came home and converted one of my Maria Speaks podcasts into an enhanced podcast. I used one that had a lot of screenshots. It explains how to send and receive faxes using Mac OS X Tiger. And it came out very nice, if I do say so myself. I just wish my voice wasn’t so nasal — I had a nasty cold when I recorded that episode.

Want to check it out? Visit http://feeds.feedburner.com/mariaspeaks/. Or better yet, just use that URL to subscribe to the podcast with iTunes 6.0 or later. You’ll see all the images in the iTunes window, or, if you have a new video iPod, you’ll see it on your iPod screen.

If anything was a motivator to get my QuickBooks book done quickly, this is it. I can’t wait to have a few spare hours to play around with this new technology. Stay tuned. I’m sure this isn’t the last enhanced podcast you’ll get from me.

Land of the Free?

Think again.

Another example of how our rights are being questioned or stripped away from us.

On September 20, a high school student and one of his teachers were questioned by the Secret Service about a poster the student had created for a class project on — of all things — The Bill of Rights. The villain here is clearly a Wal-Mart employee — yet another reason to avoid the store. You can read the details here, along with over 200 comments by outraged readers.

Matthew Rothschild, the author of the article for The Progressive magazine and Web site, has been keeping a list cases on his “McCarthyism Watch.” If you’d like to get angry, be sure to check out some of the articles there.

I guess you don’t need to be a blogger to get in trouble for speaking your mind.

Outsourcing Blues

An actual transcript from a “technical support” chat with Microsoft.

Outsourcing telephone support jobs to cheaper foreign labor sources is one of the reasons my sister is currently unemployed. But that’s just one of the reasons I’m so opposed to outsourcing. The other is obvious from this actual transcript from a recent technical support session I had with Microsoft. This alone is one good reason to avoid buying products from companies that outsource their technical support.

Welcome to Microsoft Windows XP Chat Support
The Windows XP Chat Session has been accepted.

{Vinoth}Thank you for using Microsoft Windows XP Chat Support. My name is Vinoth. May I address you by your first name?
{Maria Langer}Yes.
{Vinoth}Thank you.
{Vinoth}Maria, how are you today?
{Maria Langer}I’d be better if I could get this thing to work.
{Maria Langer}Can I explain my configuration to you? It’s somewhat unusual.
{Maria Langer}I think knowing what I have here will help you.
{Vinoth}Maria, please do not worry, I will put my level best to fix this issue.
{Vinoth}Sure.
{Maria Langer}All the computers are networked via a wireless network on an Airport Base Station.
{Vinoth}Okay.
{Maria Langer}So I know the wireless part is okay.
{Maria Langer}The printer is an HP LaserJet 2100TN network printer.
{Maria Langer}It is connected to one of the Macs via an Ethernet cable and hub.
{Maria Langer}I cannot, however get the PC to print to the printer.
{Vinoth}Is your computer is connected to a Domain or a Workgroup?
{Maria Langer}Domain or workgroup. Not sure what you mean.
{Vinoth}Is the airport basestation is connected to any fileserver?
{Maria Langer}No.
{Vinoth}Okay.
{Vinoth}Just to make sure I have the correct information, could you please confirm the following information?
Case ID : SRZ050606001585
Email Address : mlanger@xxx.com
Phone Number : 928-684-XXXX
{Maria Langer}That looks right
{Vinoth}In case, if we need to contact you through phone regarding this issue, what would be the best suitable time (A two hour time slot with the time zone)?
{Maria Langer}Mornings are best. I’m here by 7 AM MST.
{Vinoth}We are going to troubleshoot this issue through chat and in case if we need to contact you through, can I take the suitable call back time as 7 am – 9 am MST?
{Maria Langer}Any time from 7 AM to 3 PM should work.
{Maria Langer}That’s a more precise answer.
{Vinoth}Okay.
{Vinoth}Maria, I understand that you want to install a network printer in your wireless network environment, is this correct?
{Maria Langer}Let me try this again.
{Vinoth}Okay.
{Maria Langer}I want to connect to an existing printer that is connected to a computer accessible via a wireless network.
{Maria Langer}Ok.
{Maria Langer}I guess the terminology would be to “add” a network printer to Windows.
{Vinoth}May I know how many computers connected in your network?
{Maria Langer}There are actually 3 Macs and 2 PCs, including my husband’s laptop in the other room. But I don’t access the Laptop.
{Vinoth}Maria, I understand that you have 3 Macs and 2 PCs and your laptop, currently the HP Printer is connected to one of the MAC and working correctly as a Local Printer, now you want to install that printer as a network printer so that you can give print from any one of this computer, is this correct?
{Maria Langer}Yes, but that printer is also working fine as a network printer among the Macs. Printer sharing is turned on on the Mac.
{Maria Langer}I don’t think it’s working as a “local” printer at all. They all access via the network.
{Maria Langer}The answer, according to the Apple support site, is to set up SMB/CIFS printer sharing.
{Maria Langer}There’s nothing about it in onscreen help.
{Maria Langer}http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1770.html
{Vinoth}Okay.
{Vinoth}Do you able to access that network computer through any of the other two Windows XP Desktop computers?
{Maria Langer}Yes.
{Maria Langer}The computer I’m trying to print from has no trouble “talking” to any of the Macs via the Wireless network.
{Vinoth}May I know the operating system of both the MAC and the Desktop Computer (XP Home or Professional)?
{Maria Langer}Mac = Mac OS X 10.4.1
{Maria Langer}PC = Windows XP Home
{Vinoth}Thank you for providing this information. Please give me 2 to 5 minutes, while I go through this case information. In the meantime, please read through the following:
{Vinoth}In the meantime, if for any reason you need to reconnect to Chat Support regarding this issue, please use your SRZ case number.

To reconnect, please do the following:
1) Open “Help & Support”
2) Choose to “Get Support”
3) Choose to “Get Help from Microsoft”
4) On the next screen, choose the option to “View My Support Requests”
5) Click on this SRZ Case number in the ID list and then select Chat.
{Maria Langer}Okay. Perhaps you can point me to a document with the following information:
{Maria Langer}”To print to your printer, Windows users must configure an SMB/CIFS network printer and use the Postscript printer driver, even if the printer isn’t a Postscript printer. Your Mac will translate the Postscript code into code the printer can understand. Have the Windows users see their Windows documentation for information on adding a network printer.”
{Vinoth}Okay.
{Vinoth}Now, all the computers in the network able to communicate with each other (both the Mac & Desktop Win XP) and the HP printer is working as a network printer and you can able to access the printer on all the MAC computer and now you want to share the printer so the Windows XP Computer can also access that computer, is this correct?
{Maria Langer}The printer is already set up for sharing, but the PC can’t “see” it.
{Maria Langer}In other words, I’ve done everything correctly on the Mac side. It’s the windows side I can’t get set up right.
{Vinoth}Does only the Windows XP Desktop computer unable to access the Printer or the MAC?
{Maria Langer}Yes.
{Vinoth}Does the MAC computer able to access this network printer?
{Maria Langer}Yes.
{Maria Langer}All of the computers can print to the printer EXCEPT THE WINDOWS PC.
{Vinoth}Okay, please give me 5 to 7 minutes to research this issue.
{Vinoth}Thanks for waiting. I appreciate your patience.
{Vinoth}Maria, since the printer is connected to one of the MAC, it lies under out of our Windows XP Support boundary, but still I will my level best to fix this issue.
{Vinoth}I’m going to research this issue for you now. It could take up to 5 to 8 minutes to check every possible avenue for a resolution to our issue. If you need to step away from the computer for a few minutes while I’m researching it, please feel free to do so. Your patience and co-operation is highly appreciated.
{Maria Langer}THIS IS BULLSHIT. The problem is, you don’t understand English.
{Maria Langer}While I was waiting for you to decipher the information, I FIXED THE DAMN PROBLEM.
{Maria Langer}Why do you think I have FIVE MACS and only one PC?
{Maria Langer}Because I’m sick of dealing with support people who will use any excuse they can to NOT answer a question they don’t understand.
{Vinoth}I am sorry for the inconvenience.

At that point, I left the chat.

Subsequently, Microsoft tried to contact me several times to talk to me about this session. I refused to talk to them.

It’s a shame that one of the biggest companies in the world, owned by the richest man in the world, turns its back on the U.S. public by outsourcing jobs to people who don’t even have the basic communications skills needed to get the job done.

I’d ask everyone to boycott Microsoft, but we all know how impossible that is. Instead, I ask that if you have a similar experience, write to Microsoft to complain. Let them know that U.S. customers want to be supported by U.S. workers. Keep jobs for American companies in the U.S.