Tag Archives: DVD

Netflix

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My capsule review of the Internet-based DVD rental service.

I joined Netflix about two months ago and, in general, have been satisfied with the service. That’s not to say the relationship has been trouble-free. It hasn’t.

Netflix offers four plans for membership. I chose the cheapest plan: $9.99 per month for one DVD at a time with an unlimited number of DVDs per month. The plan is perfect for us in that it enables us to watch, on average, two DVDs per week. That brings the per DVD rental cost down to less than $2 per title — cheaper than pay per view and both cheaper and more convenient than going to the local video rental place.

Here’s how it works. After setting up an account, you browse or search the extensive movie library for titles, actors, directors, etc. that interest you. See one you want to watch? Click an Add button to add it to your Queue. Once a movie is in your Queue you can shuffle it around in the list order. The ones on the top are the ones you’ll see first, in the order in which they appear.

What’s kind of neat is that you can add a movie to your queue before it’s available in DVD — even before it’s been released to theaters. As soon as it’s available, just shift it to the top of your queue to get it right away.

In my plan, I only get one DVD at a time, so the plan is pretty simple. Netflix sends me the DVD at the top of my queue. They send me an e-mail message telling me that it’s been shipped and giving me an estimated receipt date. Since the local shipping point for me is in Phoenix, I usually get the DVD the day after it ships. So something that ships out today will be in my mailbox tomorrow.

The DVD comes in a red tyvek envelope that contains a white tyvek envelope with a sticker describing the movie. There’s no DVD case and no liner notes. Just the movie. I pop the movie into my DVD player, watch it, then pull it back out and stick it back into the red envelope, which has a tear-away portion that removes my address and replaces it with Netflix’s. I drop the envelope in the local mail box and it goes back to Netflix. It usually gets there in a day or so, depending on the day of the week. (There’s no mail service on Sundays, so that’s a dead day.) Then the whole process starts all over again.

At the beginning of this piece I alluded to a less than perfect relationship. That’s because I’ve had two problems so far:

  • One of the DVDs was scratched to the point that it would not play properly. Although most of the movie played, there was about a 15-minute sequence that was messed up, with lots of skipping forward. This is evidently a common problem, since Netflix has a customer service form with this listed as a possible reason for contact. They offered to provide a replacement DVD, but it wasn’t so bad that we couldn’t see the movie, so I let it go. Still, I’ve since looked at the underside of each DVD and have been shocked at the number of scratches on each one. Is it that the tyvek envelopes don’t properly protect the DVDs? Or are other subscribers downright careless with them? I don’t know.
  • The other day, I got an e-mail confirmation that the movie I’d returned had been received at Netflix. The only problem is, I never saw the movie. It was shipped to me and then shipped back without ever getting into my mailbox. This was a problem that was not on the customer service form and I had a heck of a time finding contact information to report the problem. Netflix responded the next day, saying that occasionally the envelopes get damaged in shipping and, when the outer envelope gets torn off, the DVD simply comes back. (Either that or one of my neighbors enjoyed the movie and graciously returned it for me.) They promised to send a replacement movie while my next selection was on its way — so I could “catch up,” so to speak. Trouble is, they sent the same movie that was next in my queue, so I got two copies of the same movie. I guess that’s what happens when you let a human take the job of a computer.

I use the “three strikes and you’re out” rule with customer service. Netflix, so far, has two strikes — in less than two months! They aren’t the only organization offering this kind of service. Blockbuster, in an effort to save their failing company, has also launched an Internet-based DVD rental service. If Netflix drops the ball again anytime soon, I’ll surf over to the competition to see what they have to offer.

Server Install Complete

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The server installation goes better than I expected.

I had to wait until after 10 AM to take down the server, wipe its hard disk clean, and install the Tiger Server software. That’s because the computer was busy recording KBSZ’s “Around the Town” show and saving it as an MP3 file so I wouldn’t have to.

The first time I tried to restart from the DVD disc, the computer defaulted back to its internal hard disk for restart. Darn CD/DVD reader problems again. I opened the side of the computer, banged on the drive a little, and shut it back up. Then restarted. It worked.

I had downloaded a “worksheet” PDF document from Apple’s Web site and filled it in in preparation for the big moment. It asked things like the IP address, administrator names and password, Ethernet configuration, disk name, and type of setup. So when the installer started asking questions, I had answers. I finally clicked the Install button and held my breath while the installer checked the DVD disk. Actually, I didn’t hold my breath for the whole time because it took about 15 minutes. Imagine my relief when it had no trouble reading the DVD and began the installation. About 15 minutes later, it was done and ready to restart.

I used my worksheet to answer a few more questions. Then, when I was finished, I got my first look at Mac OS X 10.4 Tiger Server. It looked just like Mac OS X 10.4, but had a few interesting icons on the Dock and one or two extra folders in the hard disk’s root level.

I spent the next fifteen minutes or so updating the “out-of-the-box” version of Tiger server with about 500 MB of updates from Apple’s Software Update server. Thank heaven for the DSL connection. It would have taken a VERY long time if I was still using a cable modem.

My next step was to restore the software that had been running on the server that morning. Not restore from backups, mind you. Restore from original copies of the software. I did Evocam first, since that was the easiest, and had the Webcam up and running in minutes.

Next was Nicecast, for KBSZ’s Internet simulcast. Had a bit of trouble getting the audio out, but after a restart, it worked fine. Of course, I had Jo at KBSZ check it there; because of weird DNS/IP looping problems, I can’t test it from a local computer. Jo couldn’t hear it. Later, I stopped by the station and gave it a try. Someone had turned down the volume on the computer’s speakers.

FileMaker Pro and the AppleScripts and Fetch shortcuts was next. By that time, the CD/DVD drive had decided it wasn’t going to read anymore CDs. Fine. Be like that. I put the CD in my production Mac and used the network to access the CD from the server. I did the install that way and it came off without a hitch. The configuration took a while, though, and required that I rewrite a few of the scripts for the new directory structure on the server. Fix, test, repeat. I was getting used to it.

I also set up Audio Hijack Pro to record the four shows it would need to record and modified the script that would get the 8 AM news on KBSZ’s Web site each morning at 8:18 AM.

When everything appeared to be working right, I set up the computer to automatically log in with me as the user and launch the stuff it needed to launch at startup for truly automated operation. Then I crossed my fingers and restarted.

Everything started up as it should, but FileMaker Pro displayed an error message. It appears that it cannot open files unless it is the foreground application. Although I had set it up to open last, other programs were slower to open and became the foreground application, thus preventing FileMaker from doing its thing. Not acceptable. I thought about writing a script that would delay FileMaker’s launch so it would be the foreground application when it finally opened, but came up with a simpler solution: I just set up the other applications to hide after launch. That left FileMaker Pro as the only application that wasn’t hidden, thus leaving it in the foreground.

Restart. Perfect.

I set up the computer to shut down and restart each night at around midnight. This is to force FileMaker Pro to refresh its databases with current day’s information. In the future, I’ll find a utility that’ll automatically restart the FileMaker Pro databases for me.

I messed around with the FTP setup for a while and didn’t get anywhere good. I might have to rethink the directory structure. It appears that I can’t FTP into the root directory for the computer. That’s unfortunate, since I created a bunch of folders in that location that I’d like to get into. It looks as if I’ll be moving them and modifying the scripts that look for them where they currently are.

Today, I won’t be spending much time in the office. I’ll stop in to check things out, then come back later to press a CD for my radio show. This morning I need to pick up my helicopter from Prescott, where it just had its annual. And I have a charter at 2 PM. Possibly another charter sometime this afternoon, too.

Thursday morning, I’ll play around a bit with Blojsom, the blogging software that’s part of Tiger Server. I’ll be replacing wickenburg-az.com with a blog-based Web site, making it possible for a team of people to add content and to automate the formatting of pages. I have a Doctor’s appointment later in the afternoon, so I won’t be spending as much time on it as I’d like. So it looks like Friday will be my next full day working with the server.

No rush, though. Rather do it right than do it quickly.

Stalled by a Bad CD-R/DVD-R Drive

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I get ready to wipe my server clean and start installation but get hung up by bad hardware.

By Friday, I had all my Web sites moved over to GoDaddy.com. The LangerBooks.com site, which had been having problems since I initially set it up there on Monday, was not fixed by Friday. So I deleted the setup an started again. Within minutes, it was set up properly and ready to go. Over the weekend, the DNS change was propagated through the system. Just about every browser looking for one of the 18 domain names I host was pointing to the appropriate site on GoDaddy.com.

My e-mail is already hosted by GoDaddy.com. All my e-mail addresses use the theflyingm.com domain name and that domain has been hosted on GoDaddy for at least a year now. So I didn’t need to move any of my e-mail server stuff. Although it exists on my local server, nothing points to it.

There are only three things that remain hosted on my server:

(1) FileMaker Pro provides live access to searchable data. I’m running FileMaker Pro Server 6 on that machine, even though version 8 is current. I wrote all my Web-compatible routines using FileMaker’s CDML language, which is no longer supported by FileMaker Pro 8. So if I updated to the new version of the software, I might have to rewrite the Web interface. That’s not something I want to do. FileMaker also creates the static text ssi files I use on serveral sites. Those files are now put into place using AppleScripts that call Fetch into action. A cool solution, if I do say so myself. After I install the server, I’ll have to reinstall FileMaker Pro, including all the databases and CDML files that run with the Web sites. I’ll also have to reinstall Fetch and make sure the AppleScripts go in the right places. This should take about an hour.

(2) Nicecast is what gets KBSZ-AM radio on the Internet. It’s pretty much plug and play with just a few settings to tweak. I expect this to take about 20 minutes to reinstall.

(3) Evocam is what creates the Webcam image for wickenburg-az.com. It’s actually two images and a movie. It has FTP built right in. Reinstalling should be pretty straightforward.

One other piece of software runs on the server all the time. It’s called Audio Hijack Pro and its job is to automatically record and save certain broadcasts from KBSZ’s stream. For example, the 8 AM news report is available online every day after 8:20 AM. This is all automated: Audio Hijack Pro records the show and runs an AppleScript routine that uses Fetch to upload it to the appropriate directory on the KBSZ-AM Web site (now at GoDaddy.com). Likewise, Audio Hijack Pro records the daily “Around the Town” show and the first hour of the weekly “Rock-a-billy & Beyond Show.” (Starting tomorrow evening, it’ll also be recording my first radio show, “Classic Rock Cuts.” You can tune in online on Wednesday nights at 8 PM MST. I’m looking for sponsors; call KBSZ at 928/668-1250 during office hours to see how much bang you can get for $5 or $10 bucks. Make sure you tell Jo you want to advertise on my show, which will be podcast, too.)

So yesterday morning, I had a clear idea of what I needed to do and what files I needed to preserve from the server. I made copies of all the files I needed to preserve and put them in a folder that I’d use to create a CD. This would make it easy to load them all back in after I wiped the computer clean and reinstalled the software.

And that’s where I hit a brick wall. The CD burner wouldn’t work. It kept giving me error messages.

No problem. I used my network to move all the files over to my main production computer and created the CD there. Now I was all ready to install.

I put the Mac OS X 10.4 Server Unlimited Client DVD disc into my server computer and slid the drawer close. Then I waited expectantly for the disc icon to appear onscreen.

Nothing happened.

I pushed the button to slide the disc in and out and in and out. Nothing. I pulled the disc out and put in the first install CD. (It comes on one DVD or a bunch of CDs; I’d rather use the DVD so I don’t have to switch discs.) Nothing happened.

I put the DVD into my production computer. It appeared onscreen just like it should.

Shit. I had a real hardware problem.

I blew canned air into the CD drive. Lots of dust flew around. Not good.

My office can be a very dusty place. Part of the problem is that a few years ago, some idiot decided to drive a perfectly good western business — the Big Corral horse boarding/riding facility — out of its downtown home and bulldoze all the trees, shrubs, and buildings off the property. In its place, the idiot planted a “For Sale” sign and erected part of an ugly chain link fence. To this day, the land lies open and barren, baking in the sun, supplying that side of town with all the dust it can handle. In my situation it’s a bit worse. I had some work done on the floors in my unit’s kitchen and bathroom and the sanding done by the floor guy sent more fine dust into the air than I thought possible. With a big fan on the back of each of my computers sucking air in, it’s no wonder they were filled with dust.

Of course, I’d already used the canned air on that computer. Just a few days before, I’d installed 512 MB of RAM. While the machine was wide open, I’d used the canned air on it and it was pretty clean. But I hadn’t dusted the drives.

Long story short, I couldn’t get the drive to work. And I didn’t have a spare. And the nearest Apple store didn’t have one. And Apple’s telephone support people told me a replacement drive would cost $354 with tax and shipping. But while I was waiting on hold to hear this bit of news, I discovered I could buy an external Firewire drive for about $100. Sheesh.

By this time, it was after 2 PM and too late to do any installation anyway. I figured I’d bring my new 80 GB external Firewire hard drive — the one I bought t help out my PowerBook — to the office, make a disk image of the DVD onto that, and use the disk image to install the server. If that didn’t work, I’d just buy an external CD-R for the computer and use that. Of course, all this was putting me back in schedule, but I really had no reason to rush. The Web sites were enjoying their new home and were paid up for 2 months.

Of course, I had to give the CD-R/DVD-R drive one last try at repair. So I went to the local hardware shop, bought a cheap ratchet screwdriver with a bunch of heads, and removed the drive from the computer. This was no easy task because although the computer opens easily enough, the CD drive and the Jaz drive I’d bought to go with it (and used about 4 times) were really jammed in there. Then, with the computer up and running without it — no reason to keep that software offline — I removed screws and protective plates until the optical lens and drive mechanism were revealed. I had to peel back two pieces of tape that were obviously in place to prevent the average user from doing what I’d done. I blew more air on it and moved the drive mechanism back and forth with my fingers. It didn’t look screwed up. Satisfied that I’d done all I could do, I put it all back together and stuffed it back into the computer. I fired it all back up and pressed the button to slide the drawer out.

The drawer wouldn’t slide out at all anymore. I’d mounted it a tiny bit too high and it was catching on the computer case.

So I opened up the computer while it was running and did what anyone else in my position would do: I banged on the top of the CD drive to nudge it down. The drawer slid open.

I stuck the DVD in there, fully realizing that that might be the last time I ever saw it. Then I slid the drawer back in.

Would you believe it? It worked!

I couldn’t believe that it was really reading the DVD as well as it was, so I decided to test it by starting the computer from the DVD. That worked, too.

Of course, I didn’t really want to install the software then. It was after 3 PM and I didn’t feel like tackling the installation that late in the day. So I restarted from the hard drive and let all that software come up and run again.

But now I have my work ready for me today.