Treo Internet Connection Problems Resolved

But not very satisfactorily.

palm Treo 700p Smartphone (Verizon Wireless)A few days ago, I reported “The Trouble with Treos.” In short, I’d bought a Treo 700p so I could access the Internet from my off-the-grid camping shed on Howard Mesa. Although I’d been told that the Treo would “tether” with my Macintosh for an Internet connection, I later learned that feature wasn’t supported by Palm (maker of the Treo) and Verizon (my wireless provider).

Motorola Q Phone (Verizon Wireless)Today, while running an errand in the Phoenix area, I stopped by the Verizon Wireless store where I bought the phone (Happy Valley, north of Phoenix) and spoke to the woman who sold it to me. I believe her when she says she thought it would work. But I also don’t know why she didn’t tell me about the Motorola Q phone, which definitely would work. Could it be because it cost $150 less?

Could I Love My Phone?

Now, after spending the past week sending photos to my TumbleLog and text messages to Twitter while on a business/vacation trip to California, I’m rather attached to the darn phone. Just the other afternoon, while Mike was driving from the LA area to Santa Barbara, I was stuck in the back seat of the convertible he’d rented. With no chance of participating in the conversation between Mike and his cousin due to wind noise, I amused myself by exchanging a series of photos with my brother in New Jersey who was lounging by his friend’s pool with his friend’s family, his wife, and his dog. I sent him photos I’d taken earlier in the day, as well as a few scenes from the Mustang’s cramped back seat as we made our way up the coast.

That’s something I couldn’t do with my old phone.

I know that other people have been doing stuff like that for years, but I was never into the cell phone thing. Now it’s almost an addiction. And I just don’t want to give up my new phone, even though it doesn’t do everything I want.

But I’m a logical, reasoning person — at least at times — and it makes no sense to be emotionally attracted to a smart phone that doesn’t do what it’s supposed to. So what was I to do?

Make it do what I needed it to.

Doing the “Impossible” — Poorly

So I got on the Web and I tracked down a software package called USB Modem. Available in Mac OS, Windows, and Linux flavors, this package includes software for the Treo as well as drivers for my Mac. I installed a few things, configured a few things, plugged in my tether, and connected to the Internet. In other words, I was able to do what Verizon had belatedly told me I couldn’t do: connect to the Internet using the USB tether cable.

But the connection seemed painfully slow. I fired up the Speakeasy Speed Test and tested it out. Sure enough, I had download speeds of only 120Kbps and upload speeds of only 20Kbps. Sheesh! This is broadband?

To be fair, I ran the same test on the Bluetooth DUN connection. I got 135 down and 85 up. Not much better.

Then I ran it on my house connection just for comparison. 524 down and 516 up.

(All these tests were done with the same computer.)

At Least I Have a Reason to Keep the Phone

The only good that comes out of this is that now I have a reason to keep the phone. True, it’ll cost me another $25 to buy the software to do the tethered connection — I was using a demo version to make sure it would work before I coughed up any more hard earned money — but at least it does work.

It just doesn’t work as well as I’d hoped. Or as well as the salesperson at the Verizon Wireless store said it would. Very disappointing.

I still have three weeks to decide.

Anyone out there use a Q phone with a Mac? Please do use the Comments link or form to share your experiences, good and bad.

The Trouble with Treos

Why my expensive new communications tool is going back to the Verizon store.

If you’ve been following this blog, you may know that I’m hoping to write my next two books at our off-the-grid “camp” on top of Howard Mesa. The place has solar panels that should generate enough electricity to power my computer equipment. But to work, I need an Internet connection — the one thing our place doesn’t have.

I explored my options. Satellite was too expensive. Wireless Internet available by pointing a specialized antenna at the top of Bill Williams Mountain wasn’t going to work because I was out of range. (The Internet guy drove up with test equipment last week to check.) That left the last option: a connection via a cell phone provider.

I’m a Verizon subscriber. I’ve been one for about six years now. Verizon has the best coverage in my area, with a nice strong signal in most places I go. I’m not a phone nut; I buy a new phone every 3 or so years. I’ve been using a Motorola flip phone for 3-1/2 years. No camera, no PDA, no Internet access, no fancy ring tones. It’s a phone, plain and simple. And it works well.

I went down to the Verizon store in the mall at Happy Valley Road in North Phoenix last Friday. (It’s a 41-mile drive from Wickenburg.) I walked in, got myself a sales person, and proceeded to tell her my needs: I need to be able to get any computer on the Internet from my cell phone. Somewhere along the line, I might have mentioned that I was thinking about a PDA. But I definitely told her I’d be connecting to a Macintosh.

Palm Treo 700pShe said the only PDA phone that would work with a Mac for syncing and Internet connection would be a Palm Treo 700p. She assured me that it would sync with my Mac using the included USB “tether.” I’d also be able to connect that tether to any computer with a USB port and, using that, get on the Internet. We talked plans and pricing and although it was going to cost me about $100/month to use the darn thing, Internet was unlimited. And the Treo has all kinds of cool features that would help make me more productive while on the road, including a keyboard for messaging, e-mail, Web browsing, and a camera. (Check out my TumbleLog for some photos I posted online from my phone on Thursday.)

So I bought it. And I bought the case, the Bluetooth headset, and the car charger to go with it.

I was incredibly busy on Friday night, all day Saturday, and on Sunday morning. But I still found time to set up tether and Bluetooth syncing. I didn’t find time to set up the Internet connection stuff for my PowerBook. But I just bundled all the hardware and software and manuals into my luggage and took it with me on my trip to California, figuring I’d have time to figure it out while there.

I didn’t have time until Thursday morning. And that’s when I realized that I didn’t have everything I needed to make it work. I needed software and it wasn’t on the Verizon Welcome disc.

So I used the Palm OS version of GoogleMaps on my phone (highly recommended) to find the Verizon store closest to Torrance Airport. And since we had about an hour and a half to kill, we drove over there. I brought my phone and the cables and the computer. And after some awkward confusion and two trips to the back room to consult with a hidden expert, the service person gave me the bad news: tethering did not work with Macs.

Of course, this is exactly the opposite of what I’d been told by the person who sold me the device. So who was I to believe?

Later on, I was able to get on the Internet and view the Web page with information about tethering. And it confirmed what the Torrance Verizon person had said.

Of course, I could still set up the computer to use dial up networking (DUN) with the cell phone. I was able to get the instructions to set up that from the Palm Web site, which I was able to view with the phone itself. I set it up and it worked. Then I realized that it might be using up my minutes — I only get 450 anytime minutes on my plan because I really don’t use my phone that much for chatting. So I called Verizon and asked. I was assured that the connection time to Verizon’s DUN system was included in my plan.

But DUN is about 1/3 to 1/2 the speed of the broadband connection I thought I was buying. And it can’t seem to hold a connection for more than 5 or 10 minutes at a time. And this phone cost a small fortune. So I’m not a happy camper.

And I still haven’t confirmed that it will work at Howard Mesa.

At this point, it’s likely that I’ll be taking advantage of that 30-day trial period Verizon offers to return the phone. With luck, they’ll have something that works correctly with my Mac. Otherwise, I’ll just have them reactivate my old phone and forget about Internet access via cell phone, at least for a while.

[composed in a hotel room while on the road with ecto]

Clean Up Patrol

I clear out my old office.

I”ve owned a condo in Wickenburg for the past eight or so years. It was the first non-stock investment I made when I started making decent money. I figured that real estate is always a good investment, and it would be nice to have a property that someone else paid for. So I bought the condo — which had been previously occupied by a single renter for 11 years — and put it up for rent.

The condo isn’t anything special. It’s two bedrooms, one bath, with a kitchen that’s separated from the living room by a breakfast bar. Total square feet is about 900. The big living room window faces out to the parking lot, a park where there are ball fields and the town pool, and the mountains. The bedroom windows face out on another parking lot and route 93, which is the main thoroughfare between Phoenix and Las Vegas for cars and trucks. The condo property includes a well-maintained swimming pool, a not-so-well-maintained spa, and mailboxes. (A big deal in a town that’s only had mail delivery for about 15 years. The place is a short walk to a supermarket and other shopping and is well within walking distance to two schools.

I put it up for rent within a month of closing on it and had a tenant within a month. Thus began my long career as a landlord.

Being a Landlord Sucks

Being a landlord is not a job for the faint of heart. Although most tenants show at least some level of responsibility, there are always a few in the crowd who will treat your property like it belongs to their worse enemy. Some tenants go out of their way to find things to complain about — one family complained so many times about how the shower door didn’t roll properly that Mike and I went to the apartment, removed the shower door, and replaced it with a curtain. (Let’s see you have problems with that.) And did I mention that the average tenant isn’t interested in living in the same place for 11 years? I witnessed a parade of four tenants in less than five years, with lots of cleaning and painting and empty unit time between them. Anyone who thinks being a landlord manager is an easy way to make a living is fooling himself. It’s a pain in the ass.

To make matters worse, I had another good year and bought another property. That one was a 3-lot parcel with a 4-unit studio apartment building and two bedroom, two bath house on it. What the hell was I thinking? I multiplied my single unit landlord headaches by five. Now there was always an empty unit somewhere, a unit to clean, a tenant complaint to deal with, an apartment to advertise and show.

I won’t go into the gory details. I’ll just say that after trying a rental agent (who took a fully-occupied property and had it down to just one tenant in four months) and letting Mike manage the place for a short while, I got smart and sold the larger of the two properties, leaving me with the condo.

In the meantime, the condo’s last tenants, a young married couple with a baby, terminated their lease early and disappeared. But not before they completely trashed the carpet, doing what would turn out to be $1,600 in damage.

I’d had enough. I was sick of being a landlord. I decided to take the apartment off the market and move my office into it.

An Office in Town

Having an office outside my home for the first time in about 12 years was a treat. My work wasn’t in my face all the time. I didn’t drift from the kitchen to my office and get caught up reading e-mail or working through edits. I went to work in the morning, worked until I felt done for the day, and went home to a life. Mike, who was working from home at the time, did the same. I took the condo’s living room, so I could look out over the mountains, and Mike took the larger of the two bedrooms. The place had everything we needed to be comfortable — full kitchen with dishwasher, bathroom, and access to high-speed Internet. (For about a year, MIke had wireless access that we think he picked up from the local Radio Shack. Ah, the days of unsecured wireless networks.)

The really good part about all this is that we reclaimed both of the bedrooms we’d been using as offices at home. Mike’s old office became the full-time guest room, with all the furniture you’d expect to find in a bedroom. My old office became the “library,” with all of our non-work related books, a desk, framed maps, and a futon for overflow guests. We usually kept the guest room closed off in the summer and winter so we didn’t have to air condition or heat it.

Of course, there were some drawbacks to the office situation. First of all, my office was about 6 miles away, which meant that if I needed something there, I was taking a drive. I had everything there except my 12″ PowerBook, so I dealt with all work-related matters there. For a while, we didn’t even have Internet access at home, since we didn’t “need” it. (It didn’t take long for that to change.)

But the worst part of the situation was when I got calls in the middle of the day for a helicopter flight. The airport is on the opposite end of town. So if I got a call for a flight that day, I’d have to pretty much drop everything I was doing, lock up the office, hop in my vehicle, drive home to put on some more appropriate clothing, and drive to the airport to preflight the helicopter and pull it out. That took a minimum of an hour. When the flight was over, I’d do the same thing in reverse. By the time I got back to my office, my concentration was gone and I wasn’t usually able to get back to writing. Sometimes, the whole day would be shot to hell for a 25-minute tour around Wickenburg that put just $195 in the bank — that’s gross, not net.

When space opened up at the airport for an office, I tried to get it. The Town of Wickenburg’s Airport Manager jerked me around to no end. (If you think coming to Wickenburg to start a business is easy, think again. It seems that the town management isn’t happy unless they present at least a dozen hoops for a new business owner to jump through. The smart ones take their plans elsewhere. I’ve spoken to three different people who were interested in bringing medium sized businesses to Wickenburg, and all three said they’d built their businesses elsewhere after dealing with the town.) It took over a year, intervention from the FAA, an RFP process, and the threat of a discrimination case to get a contract. Now I’m wondering whether I want the Town of Wickenburg for a landlord. Like the smart folks who give up when they see the hoops, I don’t think I do.

So I moved my office back home.

There’s No Place Like Home

The move wasn’t easy, but we were smart enough to do it in the winter months, when it was comfortably cool during the day. We gave away a lot of furniture so we could fit my desk and the things I needed back in the library. All the books went back upstairs, into some built-in shelves, so my work books — including the ones I’ve written — could go in my office. Mike, who now has much less need for space, took the library’s desk upstairs and set that up by one of the big windows with the good views. We put his old desk in my hangar, so I had more space there to do my FAA-required paperwork. (My old desk there had gone up to Howard Mesa months before.)

So now I live with my work again and, frankly, I don’t mind one bit.

I had a book to write, so I got right down to work before everything in the condo had been moved. It I was more ambitious about it, I would have cleared the place out right away, had it thoroughly cleaned, and put it back up for rent. But I dreaded the thought of dealing with all the accumulated paper — including boxes I’d packed in our first Wickenburg home (an apartment on Palm Drive) and ones I’d packed back in New Jersey ten years ago. So I just moved everything aside to give the carpet folks room to lay the new carpet, turned the heat pump off, and locked the place up.

Now I’m Cleaning Up

Months passed. And I finally did something radical to get me to clean up: I hired a professional cleaner. And I told her to come next Wednesday, when I’ll be away in California.

Of course, I don’t expect her to go through all my crap and box it up for my office or storage. That’s something only I can do.

I put it off as long as I could. Yesterday, I had a dawn photo flight here in Wickenburg and a lunch meeting with one of the companies I advertise with. A good day to work on my old office, I reasoned. Lunch would make a good mid-day break. I’d put in 6 hours or so and be done.

Wrong! Although lunch was a good break, I didn’t come close to finishing. I worked in the condo from about 8:30 AM to 11 AM, did some errands, went for lunch, and got back to work at 1 PM. Then I spent the next 3-1/2 hours going at it.

I threw away 7 tall kitchen bags — you know, the 13-gallon size? — full of junk, including stuff I’d saved for more than 15 years. I got rid of all the Apple promotional and developer disks I’d accumulated from 1992 through 2001. I got rid of old software and manuals. I got rid of magazines — about 40 issues of MacAddict that were still in their original wrappers. I got rid of loose receipts, bills, and bank statements. I was ruthless. My hands got filthy — I washed them at least once an hour. My feet got sore from walking barefoot on the cheap carpet I’d had installed in the place.

I filled six file boxes with stuff I wanted to keep. I made piles of stuff to give away — some stuff for the cleaner, miscellaneous paper items for my neighbor’s kids to do crafts, photo and negative holders for a photographer friend, empty CD-cases for the local print shop guy (who also uses Macs).

Later, at 4:15 PM, when Mike rolled up to help me take some of the boxes out, I was exhausted. We loaded most of the boxes into my Jeep and his car, dropped some of them off in storage, and brought the rest home.

But I’m not done.

I’m mostly done. I don’t think I’ll need more than another 4 or so hours. And frankly, I might take the lazy way out and just box up the stuff and stick it in storage without sorting through it. It’s a terrible, nasty job, but there’s only me to blame for it. I just keep too much crap.

So today, after getting a haircut at 8:30 AM, I’ll go back to work in the condo. I’ll get all the loose stuff gathered together, throw away some more junk, and stack up the boxes to go into storage.

Hell, at least I can turn on the air conditioner.

Digg and the HD DVD Key

A few thoughts about the recent goings on at Digg and elsewhere.

Last week, the hexadecimal key code that is used for copy protection on HD DVDs appeared in a blog. The key code is a 16-digit string of two-digit numbers and letters — if you spend more than an hour a day on the Web, you must have seen it by now. I won’t repeat it here because, frankly, I don’t have to. It’s easy enough to find online. Just Google HD DVD Key.

And that brings up the main point of this post: the so-called Steisand Effect. In 2002, Barbra Streisand sued a photographer who included a photo of her Malibu estate on the Web. He was doing an aerial photography research project about coastal erosion and the photo was one of hundreds of others that were published on the Web. In the publicity that followed, the photo was copied and reproduced thousands of times all over the Web. If Ms. Streisand had just kept quiet about the whole thing, it probably would have gone unnoticed. Instead, the information she wanted removed spread like a virus and received a huge amount of publicity, thus becoming far more known than she wanted.

And, of course, she had this effect named after her, which further brings up the subject (and photo links) every time someone else tries to suppress information on the Web.

That’s what happened with this HD DVD key. It appeared on a blog and someone dugg it. It soon got lots of diggs. The folks at Digg, acting on a cease and desist order (or rumor that they were about to get one) decided to be proactive and remove the references on Digg. Digg users saw this as censorship and immediately went nuts, posting more blog articles and references to the offensive key code — many of which used the code in the post title. When the Streisand Effect entry was updated on Wikipedia (yesterday, perhaps), the updater noted that there were currently more than 280,000 references to the code, a song, and multiple domain names with variations on the code.

Grant Robertson‘s post on DownloadSquad.com, “HD DVD Key Fiasco is an Example of 21st Century Digital Revolt” said it best:

As Joe Rogan’s character on Newsradio once quite accurately quipped, “Dude, you can’t take something off the Internet.. that’s like trying to take pee out of a swimming pool.” The content providers have attempted to do exactly that, remove pee from the proverbial swimming pool that is the Internet and, as we’ve witnessed so many times before, they’ve failed miserably.

If the AACS Licensing Authority would have kept out of this, the code probably would have come and gone like most material on the Web — within a few days. Instead, the 16-digit number has become “the most famous number on the Web” and is everywhere. What’s worse is that while a week ago, only a few hackers might have known what to do with it to unlock or remove protection from HD DVDs, now it’s likely that someone will go through the bother of writing a software program that does the work for everyone. If that software isn’t already out, I expect it to appear any day now. And I’m sure its location will be dugg so everyone knows about it.

What can we — and others — learn about this? With the Web, nothing is private. If information can be known, it will be known on the Web. But it can remain obscure if — and only if — the owner of the information does nothing to hide it.

What should the AACS Licensing Authority have done? Quietly recall the key code and start using a new one. Or, better yet, just ignore the whole thing. Millions of people would not have known about it at all if AACS had done nothing.

But what this also brings to light is the public’s feelings about DRM. Consumers don’t want it. And now consumers are starting to fight back.

Alaska, Here We Come

Reservations finally made.

For the past three years, Mike has been whining (for lack of a better word) about wanting to go to Alaska. Not knowing what he has in mind and unable to connect with him to discuss it (which is amazing, since we live in the same house), no plans have been made.

This year was different. He decided in April that this was the year we’d go. My cherry drying gig fell through and my Leopard book was rescheduled, so I was not going to pick up a flying job elsewhere. So he went to a travel agent here in Wickenburg (if you can believe that) and told her what he wanted. With tight date restrictions — I need to be working on the Leopard book by mid June and my annual mystery project will be sucking time in July — the travel agent achieved the impossible: a 7-night cruise with a 2-night Denali visit that includes some time on the ground for visiting Mike’s cousin in Seattle and Mike’s friend in Anchorage.

Radiance of the SeasThe trip will start with the Anchorage visit, then the train ride with overnight stays at the Princess Denali lodge. From there, we get on Radiance of the Seas — ironically, the only other cruise ship we’ve ever been on (that’s why I have a photo of it), and that was in the Caribbean — for a 7 days/nights cruising down to the Vancouver, with stops at the usual tourist ports almost every day. From there, we go to Seattle for two nights. Then home. We’ll be gone about two weeks — the longest vacation we’ve ever taken together.

Our accommodations on the ship will be similar to what we had on the last cruise: a mini suite with balcony. I seriously doubt whether we’ll get the concierge key this time; that was too much of a dumb luck coincidence last time. But it’ll be nice to spend late nights watching the sun set from the balcony. I just hope I can stay up late enough to make the most of it. Almost wish there was a way I could do all my sleeping before the trip so I only need a few hours a night. Wouldn’t that be great?

I’ll blog the trip. Of course. And if I can get an Internet connection while I’m away, I’ll actually send entries before I get back. With pictures.

Before that, though, Mike and I are heading to Torrance, CA for a week. Mike needs to take the Robinson Factory Safety course before he can get on my insurance. I decided to take it again with him. (This will be my third time.) We’ll fly out to California, spend the weekdays at an area hotel, then spend a few days in Malibu, just to get away. This was set up before the Alaska trip — a kind of mini vacation.

We deserve — and need — the time away.