An Off-the-Grid Thanksgiving

A pleasant challenge.

Yesterday, on Thanksgiving Day, Mike, Jack the Dog, Alex the Bird, and I took the truck up to our getaway place north of Williams, AZ. It’s an off-the-grid camping cabin on top of a mesa, 5 miles from pavement. If you’re not familiar with the term off-the-grid, it means that it’s not connected to any public utilities. We have solar panels with related equipment for electricity, a propane gas tank, and hauled water.

We left Wickenburg at about 9 AM for the 2-1/2 hour, 154-mile drive. We made one stop on our way out of town — to buy milk and an onion — another stop at the Chino Valley Safeway gas station (where we got a 70¢/gallon discount on diesel), and a final stop at the Jack in the Box restaurant in Williams.

More about Jack in the Box

I do need to digress a tiny bit here. This was the first time since my college days 20+ years ago that I’d been in a Jack in the Box. The last one I’d been in was in Hempstead, NY. I’d been standing at the counter, waiting to place my order, when someone robbed the place by reaching over the counter and grabbing money out of the cash register drawer when it opened. The robber fled quickly — the whole thing happened in about 5 seconds. I clearly remember the manager of the place vaulting over the counter with a sawed-off shotgun. When I say it was a rough neighborhood, I’m not kidding.

The robbery isn’t why I’ve avoided Jack in the Box restaurants all these years. Back in those days, the menu at those places seemed to center around tacos that weren’t very good. I’m not a big fast-food person — I haven’t had a McDonald’s hamburger in at least 10 years — so it wasn’t easy to avoid Jack in the Box. But yesterday surprised me. Mike and I both had hamburgers (since we planned to have turkey for dinner) and agreed that they were probably the best fast food burgers we’d ever had.

Muddy Roads…Again

Anyway, we ate the burgers on the road. There was snow on the ground — maybe about 3 inches of the stuff. It was wet and didn’t completely cover the ground. The clouds were low and thick and slow-moving. Every once in a while, we’d get a clear view of some upper level clouds or some blue sky. Everything was wet and clean looking. It was so un-Arizona. It was magnificent.

Howard Mesa RoadsWe made the turn off pavement and started the five mile trek up to our mesa-top retreat. We’d gotten about 2 miles in when the road’s surface started getting snotty. That’s really the only way to describe the reddish brown dust when it gets wet enough to make mud. Soon, it had coated the truck’s tires and we were starting to fishtail. Mike put the truck in 4WD. We continued up a gentle grade. The truck would not stay pointed in the right direction. This was not a good thing since (1) the road was only a tiny bit wider than a single lane and (2) there was a deep ditch on one side with water flowing in a shallower ditch on the other side. The photo here shows what it looked like the next day, after at least two other vehicles had passed through. By this time, the snot had solidified a bit and the road was passable again.

Back in May 2005, as I summarized in my blog post, “The Roads of Howard Mesa,” Mike’s truck had slid off the road into a deep ditch about 2-1/2 miles short of our place. The conditions had been similar. We’d been fortunate in that a neighbor had seen us go off the road and had “rescued” us with a Jeep. But it had cost $250 to get a tow truck over to pull the truck out. Neither of us wanted a replay on Thanksgiving Day. So when it seemed clear that we weren’t going to make it up the hill, we decided to back down, turn around, and try another route. We wound up sliding into the shallower of the two ditches. Mike put the truck in 4WD Low and powered us down. It was a tense 5 minutes or so, but then we were making a tricky 3-point turn in a bend in the road and going back the way we’d come.

There are 3 roads to access the lots at the top of the mesa. The access road for two of them was the snot-covered road we knew we couldn’t pass. The other road went up to the west side of the mesa. Our friends live up there year-round and the road up is kept in good condition. Between their lot and our side of the mesa is a 2-track “road” carved in by ranchers and hunters years ago. It’s not maintained at all and seldom used. In fact, I’d venture to guess that I use it more than anyone else, since it’s a “shortcut” to our friends’ place from ours. But the good thing about the road is that it’s relatively level and free of the snot-like mud on all the mesa’s other roads.

So we went that way. It was a 2-mile stretch of snow-covered ruts. Mike took it in 4WD at a pretty steady pace. We were both very glad to see the big metal water tank at the other end of the road. We got back onto the gravel surface and drove the final 3/4 mile without any problems.

“Off the Grid” Doesn’t Mean without Conveniences

At our camping shed were more challenges. We had to get the systems up and running. That meant turning on AC power (flicking a switch), turning on the gas (a lever), getting the gas refrigerator started (sometimes tricky), getting the hot water heater turned on (also tricky at times), and firing up the furnace. It’s this last thing that caused the most grief yesterday. As usual, a mouse had build a home in the furnace’s burner area and it had to be cleaned out before we started it up. Our miserable ShopVac stopped sucking, making Mike’s job more difficult. He worked on it most of the afternoon while I cooked dinner.

Cooking wasn’t tough at all. After all, we had an oven big enough for our 7-lb turkey breast (and nothing else), a 4-burner stove, and the decent quality cookware I’d had at home until we replaced it last year. There’s enough counter space, a cutting board, two good quality, sharp knives, and all the bowls and other cooking implements I needed. If you didn’t know we were off the grid, you’d never guess it. The only thing I didn’t use was our 600-watt microwave — and that was mostly because I didn’t want to waste what battery power we had left on what had become a nasty, rainy day.

I made an abbreviated version of a traditional Thanksgiving dinner: turkey breast, stuffing. gravy, and rice pilaf. Although I’d fully intended to make a fresh batch of mango chutney to go with it (instead of cranberries), I’d forgotten to bring along the mango. Going to the store definitely wasn’t an option. So I made the mango chutney recipe with apples. It didn’t come out bad at all. I was going to make some brussels sprouts, but after cooking for about 3 hours, I was too tired.

By 5:30 PM, Mike had the heat going. It wasn’t cold in the shed — the oven and stove had taken care of the chill — but it was nice to get the heat up to a more normal temperature, especially while we ate. We got Jack the Dog back in — he’d spent all afternoon trying in vain to catch one of the fat pack rats living under the shed — and wrapped his wet muddy body in a towel. Then we settled down for a good Thanksgiving dinner, complete with wine.

Reward After a Long Day

After dinner, we did the dishes and spent some time relaxing. I really love it up here — it seems that the troubles of everyday life just don’t exist. We played some “Chicken Foot” dominoes, then loaded a DVD — “Flawless” with Michael Caine and Demi Moor — in my laptop, turned out the lights, and watched the movie. Later, we climbed up into the sleeping loft, where it was nice and toasty — remember, heat rises — and went to bed.

I spent a lot of time looking out the window into the almost perfect blackness. A cloud had descended onto the mesa and there wasn’t anything to see. I’m pretty sure we were the only people around for miles. Some brief flashes of light in the clouds to the north indicated a thunderstorm over the Grand Canyon.

View with FogIn the morning, when it got light, we were in a fog bank. We could see the clouds move in, then clear. It was all quiet except the sound of coyotes off in the distance.

I took this photo, mostly to remember the fog — and the moment. It’s the view from the shed, looking northwest.

In Arizona, fog is a special treat to be savored. There’s no better place to savor it than at our getaway place in the middle of nowhere.

The Wayside Inn is Open

Stop in for a hamburger in the middle of nowhere.

I’ve written about the Wayside Inn before in this blog. In my post, creatively titled “The Wayside Inn,” I go into a lot of detail about the place and a visit there by helicopter back in 2003. You might find that piece interesting reading if you enjoy long, rambling stories about my helicopter travels. (Some people do.)

The short version is that the Wayside Inn is a small trailer park with a restaurant in the desert about 5 miles south of Alamo Lake. It’s accessible from Wickenburg and the rest of the world by two routes: the 40+ mile long dirt road that starts near Date Creek off Highway 93 or the combination of paved and dirt roads starting in Wendon (on Highway 60) and stretching to Alamo Lake. There’s another road from the north and I have no idea where it starts, but I do know that when the lake is full, the road is under water.

You can get an idea of its remoteness by this Google satellite image, which also includes Wickenburg. The red X is the Wayside:

The Wayside Inn on a Satellite Image

The Wayside Inn has been a destination for pilots for quite a while. It has a landing strip, but the strip has been left to get overgrown with bushes and weeds and is not maintained. So instead, pilots just land on the dirt road in front of the place. I’ll admit that there aren’t many pilots who do this. It’s mostly the folks who fly taildraggers and aren’t afraid of landing on something that isn’t a real runway. And helicopter pilots, of course.

About a year ago, the Wayside Inn burned down. I didn’t know the details, but had noticed that the building was missing when I flew from Wickenburg to Las Vegas last November. The building was simply gone.

But a few weeks ago, I saw a flyer up in Ed’s hangar. Ed is the local aircraft mechanic and he does some of my engine work, including oil changes. The flyer announced that the Wayside had reopened. I put it back on my mental list of places to go for a quick bite to eat in the middle of nowhere.

On Sunday, October 19, I had an opportunity to check the place out. I was taking a video guy and a journalist along on my Southwest Circle Helicopter Adventure. Another video guy would be meeting us in Sedona. We had a few hours to kill before we were due to arrive at Sedona Airport. I figured that a stop a the Wayside would kill some time without taking us too far from our course.

So I flew us out there. The journalist took this photo as I made my approach to landing. I set down on the big triangular area at the crossroads, across the main road from the trailer park.

Landing at the Wayside Inn

The old building had been replaced with a double-wide manufactured building. Inside, the layout was much the same as the old building had been: bar, tables, pool tables, and a limited amount of groceries and fishing supplies for sale. All of the Polaroids of fishermen and their fish were gone. The drop ceiling panels were decorated with good-luck dollar bills signed by patrons. Before we left, we added one to the collection.

The video guy interviewed the owner of the place. Turns out, he’d bought the place right before the fire had burned it to the ground. After the interview, he made us breakfast. When it was time to leave, he rode his ATV out to the helicopter with us while his dog rode on the back and asked my journalist friend why she hadn’t eaten her bacon. (She’s a recovering vegetarian.)

We’d stopped in for just about an hour. The meal was good, the price was reasonable. The atmosphere was pure Arizona “remote.”

If you’re ever out by Alamo Lake and want to stop for a bite to eat, I hope you’ll look for the Wayside Inn. If you stop in, tell them that Maria in the red helicopter sent you.

Worst Western

Or why I won’t stay in a Best Western again.

This past week, I spent three nights in a Best Western motel in Page, AZ.

There are two Best Westerns there. I stayed in the one that had no hot water for more than 24 hours during my stay.

I learned about the hot water problem when I returned to the hotel at about 8 PM on Friday night. At the time, I was told that it was unlikely that the hot water would be working before Monday. I was due to check out on Sunday.

I was paying for not just my room, but the rooms for three other guests. Since they were my guests, I felt it necessary to take action when the hot water system in the hotel broke down. Although I was on my way up to bed — I was going to be picked up at 6:00 AM the next morning by an aerial photography client — I asked the desk clerk to find alternative accommodations. I told her not to call me that night since I was going right to bed. I told her I’d check in at the desk in the morning to see what she’d found us and would talk to my guests about our options the next day.

At 5:00 AM the next morning (Saturday), I gathered up some clean clothes and prepared to walk down the block in the dark to the Travel Lodge, where the cold water Best Western had arranged for its guests to shower. (I can’t make this stuff up.) I stopped at the desk in my hotel, where I was shown a reservation for four rooms and two nights at the other Best Western in town, which I assumed still had hot water. I took the reservation sheet, put it in an envelope with a note, and slipped it under the door of one of my guests. I showered and dressed at the Travel Lodge, then walked back to the cold water Best Western. A little after 6 AM, my clients arrived and I went to work with them.

At around 11 AM, I finished with my clients and met with one of my guests. He told me that the hot water problem had been fixed. I called the other Best Western to cancel the reservations that had been made in my name.

And that’s when the shit started hitting the fan.

Apparently, the clerk at the cold water Best Western had used my credit card to reserve the rooms. The hotel has a 24-hour cancelation policy and refused to cancel the reservation.

In the meantime, we were all still checked in at the cold water Best Western (which now had hot water). My guests didn’t want to move. I didn’t either.

I need to make it clear to all that I never authorized any charges to my credit card for any hotel other than the one we were staying at.

I called several different parties at the Best Western hotel chain. After a lot of time on hold and call backs and excuses, I was told that my reservations would not be cancelled.

Today, I found four pending charges on my credit card statement for $157.73 each. There was also a $1 charge from Best Western.

Of course, I have no intention of paying these charges.

I’m absolutely appalled at the poor customer service of the Best Western chain. Specifically:

  • The failure of the Best Western Arizona Inn to promptly and professionally handle a failure in its hot water system.
  • The unauthorized use of my credit card by the clerk at the Best Western Arizona Inn to book hotel reservations that could not be cancelled.
  • The failure of the Best Western Lake Powell to cancel the hotel reservations made without authorization by another Best Western hotel employee.
  • The failure of the Best Western customer service department to cancel the hotel reservations made without authorization by a Best Western hotel employee.

Clearly, these people don’t care about their customers. Clearly, they have no understanding about customer service. Clearly, they have no problem fraudulently charging a customer’s credit card for reservations made without authorization.

I have called and written to the Best Western numerous times about this matter. They have not satisfactorily resolved it. Now I have to go through the bother of starting chargeback procedures with my credit card company. I may also need to press charges with the police against the Best Western employee who used my credit card without authorization, thus resulting in this nightmare of customer service failures.

Do you think I’ll stay at a Best Western again? Not likely. And I suggest that anyone reading this think about my customer service experience with this hotel chain before booking a room there.

On the Road Again

Traveling again.

If you’re wondering why you haven’t heard from me here in a while, it’s because I’ve been traveling. I’m doing one of my Southwest Circle Helicopter Adventures in northern Arizona, accompanied by a video crew and staff writer for a respected travel magazine.

The goal of this trip is to gather about 90% of the video needed to create three individual broadcast-length videos, each of which will be made available on DVD. It’s a huge project and, so far, we have at least 20 hours of raw video footage to wade through.

I’m flying with a door off and a video guy on board taking glare-free video images of what we fly over. He also has at least two POV.1 cameras mounted inside the helicopter at all times. The other video on the ground is “chasing” us — actually, he’s getting a big head start each day to drive to the airport where we’ll land before we arrive — and taking video of us landing. Then there are cameras whirring all over the place on the ground.

Wild HorsesThe writer is sitting up front beside me, taking notes and using my Nikon D80 to shoot images of what she sees. Although a good portion of the shots have some unfortunate glare — not much you can do about that when shooting through Plexiglas — many of them are really good. Like this shot she took of a herd of wild horses we overflew on the Navajo Reservation two days ago.

It’s been a busy week so far. Although I’m trying to demonstrate to the writer what my Southwest Circle Helicopter Adventure is all about, I’m also working with the video crew to make sure we capture all of the footage we need for our three videos. I’m hoping she understands that my usual clients won’t be rushing around like nuts all day.

Antelpe CanyonI’m treating myself to a few of the activities my excursion guests get to enjoy. For example, on Tuesday, I joined the crew for a boat ride on Lake Powell that visited the “business side” of the Glen Canyon Dam before squeezing about a mile up Antelope Canyon (see photo) and gliding up Navajo Canyon for a look at the “tapestry” of desert varnish on some cliff walls. I skipped the Sedona Jeep tour and Monument Valley tour to work with one of the video guys or just rest up. Normally, while my guest are touring, I’m scrambling to get the luggage into their hotel room and confirming reservations for the next day. You might imagine how tired I am after 6 days of playing pilot and baggage handler.

At this moment, however, I’m sitting at the dining table of a double-wide mobile home near Goulding’s Lodge in Monument Valley. (Long story; believe it or not, the only lodging we cold get here in MV was in a pair of mobile homes that are part of the lodge.) I have the front drapes drawn aside so I can watch the eastern sky brighten for what promises to be a classic silhouetted butte sunrise. I always enjoy my dawns here at MV. Seeing the famous buttes outside my window is always surreal.

Today, we were scheduled to fly down to Winslow for lunch, then tour Meteor Crater and the Grand Falls of the Little Colorado River. Normally, the Southwest Circle Helicopter Adventure takes this route on the way to its last overnight stop at Flagstaff. But today we’ll probably go straight back to Page. I have four aerial photo shoots at Page starting on Friday morning; the money I make doing them will pay for this video excursion. We’ll do more video between those flights. Then we’ll hit the Crater, Falls, and Flagstaff on our way back to the Phoenix area on Sunday.

It’s a big trip and a bunch of huge projects. Just the kind of thing to keep me busy between flights for the winter season. But if all works well and as planned, I might be flying this route weekly in the coming spring and fall — with real paying passengers to take care of along the way.

The Ad I Labored Over Today

How much can I squeeze into a 2-1/4 x 2 inch box? Quite a bit, it seems.

I’m working on a huge and rather costly marketing plan for Flying M Air. My goal is to push the multi-day excursions Flying M Air offers in Arizona, as well as the new Lake Powell houseboat/helicopter photography excursions we’re planning for next spring.

The entire marketing strategy will include a DVD video which has already been accepted for broadcast on at least one California television station. We’ll be “filming” that in mid to late October.

Flying M Air AdRight now, I’m working on print advertising. Today, I created a 2-1/4 inch wide by 2 inch tall advertisement for the Travel Directory of a relatively popular magazine. The challenge was to have a catch headline, say as much as I could about the excursions, show a photo, and provide contact information — all using my company’s “branded” color scheme and design. You’re looking at the result.

I created the ad in InDesign CS3 using design elements from my original brochure, which was designed by David Van Ness. The font is Optima, which is the “official” Flying M Air font. The photo is of Gregory Butte on Lake Powell, taken by my husband, Mike, a few years ago. I placed it at a 3° angle with a white frame and drop shadow to mimic the design on the brochures and Web site. Although it might not seem that way, the ad is legible — even by me! — when printed. It should look great on the page beside ads for the Amazon and Galapagos.

My next task is to freshen up the Flying M Air Web site with some new images and up-to-date pricing. I hope to get to that sometime this week.

I figure that I probably save at least $10,000/year by being able to do my own layout work. Once David created the basic design for my brochure, I was able to modify it as necessary for the Web site, business cards, rack cards, print and online ads, and other brochures. Best of all, since I have complete control over all documents, I can make changes whenever it’s time to reprint.

Anyone else out there handing all their business marketing needs? Want to share any ideas with the rest of us?