Denali

A National Park with a difference.

The second part of our Alaska vacation was a trip to Denali National Park, some 240 miles north of Anchorage. Denali is known primarily as home of Mount McKinley, the tallest mountain in North America, which measures 20,320 feet tall. McKinley (named Denali by the native people) is usually hiding in the clouds, so it’s not often seen by tourists. The park, however, offers many opportunities for seeing wildlife, including grizzly bears, Dall sheep, and caribou.

We took the train from Anchorage to Denali. Although the Alaska Railroad runs perfectly good train cars daily, we upgraded to the McKinley Explorer deluxe dome cars. Each passenger is given an assigned seat on the second floor of the train car, with excellent views in all directions. At mealtime, passengers come down in groups to eat on the first floor of the train car, which is set up as a dining car with waiter service.

Alaska RailroadMike and I soon realized that the best place on the train — weather permitting — was the open area between the train cars. There was generally enough space for two people on each side (right and left) of each car at each end. This place was perfect for shooting photos of the train as it wound around the track or for some of the scenic views we passed.

View from the TrainMike and I had very high expectations about the train ride, primarily because everyone kept telling us how great it was. As a result, we were disappointed. Don’t get me wrong — it’s a really great trip and one you should not pass up if given the opportunity. But it is about seven hours long (each way). Although there are plenty of incredible views, there are also a lot of boring stretches when there’s nothing but trees on both sides of the train. A one-way trip is enough. I wished we’d either flown or driven a rental car one way and taken the train the other way. Fourteen hours on a train (in the span of 3 days) was a bit much for me.

Mt. McKinleyWe did luck out as far as seeing Mount McKinley goes. At one point in the track, the train guide pointed it out in the distance. I managed to snap a few photos. The mountain wasn’t completely visible — there were plenty of white clouds masking various parts of it — but its summit rose up through it all. Magnificent.

On arrival and after settling in at our hotel, we made our way to the Wilderness Access Center for information about the park. That’s when we realized that Denali was very different from all the other National Parks we’d visited over the years. Access was heavily restricted — if you came by car, you could only drive in about 15 miles. To go farther, you’d need a special permit or to be a passenger on a tour bus. That pretty much forced us to do the tour bus thing, despite the fact that we normally like to strike out on our own.

Dall SheepWe signed up (and paid up) for a shuttle to Fish Creek. My understanding of the shuttle was that you could ride it as far as Fish Creek, but get off at any point, hike around for a while, and board another shuttle going in either direction. The reality was that the “shuttle” was a basic tour bus with a driver who stopped for wildlife spottings and took well over 4 hours to go 60 miles. The round trip was supposed to take 8 hours. For us, that’s a lot of time to be stuck on a tour bus.

Grizzly BearWe took the 7:30 AM shuttle all the way to Fish Creek, where the driver turned the bus around. Along the way, we spotted some Dall sheep, a grizzly bear, and three caribou (all at one place), along with some other sheep, bears, and caribou. The highlight was spotting a mama grizzly with two cubs. I got some excellent photos of them.

SquirrelWe got off at a McKinley viewpoint on the way back. Mike and I spent about 30 minutes just sitting on the ground, looking toward McKinley. Clouds completely obscured its top. We waited for them to clear, but they never did. I did get a few shots of a squirrel that was obviously far more friendly that it should have been. This is common in National Parks. People feed the wildlife and the wildlife becomes almost tame. The only problems with this is (1) tourists aren’t around all the time, so animals used to being fed don’t eat much off-season and (2) people food (like Cheetos and ham sandwiches) aren’t very good for them. The National Park Service at the Grand Canyon actually has to kill mule deer who scavenge in garbage pails during the winter, eat plastic bags, and get very sick.

Denali ViewWe hiked along the road for about a mile, then flagged down a bus and rode to the next stop. We passed by the mama bear and babies again. We rode along to a rest stop, then got off and hiked a while more. The problem with Denali is that there aren’t any many hiking trails. If you want to hike, you either have to bushwack through the tundra and run the risk of running into a bear or walk along the road, where you can flag down a bus. The road is not paved, so every time a vehicle goes past, the dust gets kicked up. It isn’t terribly pleasant. But the views are great and it’s wonderful to stumble upon some sheep high on a hill or some caribou drinking in a glacial runoff stream without a bus driver having to point it out to you.

CaribouWe learned too late that there’s lodging deep inside the park. If we go back, that’s where we’ll stay. Then we can do short hikes from our room or longer hikes with outfitters based there. That’s probably the best option for us, since we really prefer to avoid the tour bus crowd.

A nice park. My only regret (other than accommodations) is that we didn’t have more time to spend there.

Anchorage

A nice little city.

Anchorage was the first stop on our Alaska vacation. We arrived on Sunday afternoon and were picked up at the airport by Mike’s friend, Francis. We would spend the first two nights in Francis and Barbara’s newly finished guest room.

AnchorageAnchorage is a nice little city. I was extremely impressed by its 100+ miles of paved walking/biking trails that are easily accessible from many points along the coast. The paths follow the coastline, passing through one park after another, with great views and plenty of clean, fresh air along the way. I could easily imagine myself biking or walking or even skating along those paths every single day. I’d be happier and healthier and thinner.

Downtown was also nice, but obviously designed to cater more to tourists than locals. There were plenty of gift shops, restaurants, and hotels. The gift shops mostly specialized in local art and the usual tourist t-shirts and nicknacks. We had a nice meal on Sunday night at the restaurant in the Westmark Hotel and ate on an upstairs patio at the Snow Goose Restaurant the following day. Yes, we ate outdoors. The weather on Monday afternoon was warm with plenty of sunshine. Definitely un-Alaskan — at least as far as we knew.

Mud FlatsI should make it clear here: Anchorage does not have a deep water port so it does not get cruise ship traffic. Passengers on cruise package tours do come through the city, though. And there are other visitors who don’t come or go as part of a cruise package. So tourism is big in Anchorage — as it is in most of the rest of the state’s cities and towns.

Anchorage has the second highest tide changes in the world, with up to 40 feet between low and high tides. At low tide, the coast is surrounded by mudflats that extend a mile or more toward the sea. The mud flats are extremely dangerous to walk on, as we were warned over and over again by signs and, later, tour guides. Evidently, they’re like quicksand. Once you’re sunk in, you’re stuck and you’d better hope the local fire department comes with a hovercraft and specially developed tools for extracting you before the tide comes in.

Francis and Barbara also took us to Whittier. The weather on Monday morning wasn’t bad when we left Anchorage, but steadily deteriorated during the drive south. The road followed the coast with plenty of views of the mudflats (at low tide) and eastern shore of the Kenai Peninsula. When we turned off toward Whittier and entered the Portage Valley, the clouds dropped even farther and it began to rain. We caught a glimpse of our first Glacier — Portage Glacier — through the clouds.

To get to Whittier by car or train, you need to pass through a single-lane tunnel with a train track running down the center of it. The Anton Anderson Memorial Tunnel is 2-1/2 miles long and goes straight through a mountain. At the top of the hour, traffic goes east to Whittier. At the half hour, it goes west to the Portage Valley. If a train needs to go through, all traffic stops to let the train through.

Whittier is a tiny town that includes a hotel, a handful of gift shops, and a big building built during World War II, which most of the town’s several hundred residents live in. It has a dock large enough for a single cruise ship and while we were there, a Princess ship was at port, dwarfing the entire town. It was a weird little place, so isolated with not much to do — especially with the weather being so bad. We didn’t stay long.

On the way back, we stopped at Girdwood for lunch and a quick peek at the five-star Alyeska Resort. Then another stop at Indian Valley Meats, where Francis and Barbara bought some caribou sausage and we bought some reindeer jerky.

Anchorage SunsetBack in Anchorage, the weather had become — well, perfect. We had a great walk along one of Anchorage’s trails, where I got a chance to experiment with my new camera. This time of year, the sun sets in Anchorage around midnight, so the days are long and, oddly enough, you don’t feel tired, even late at night. I managed to get a shot of an Anchorage almost-sunset over the mud flats.

Our next stop was Denali National Park. More on that in another entry.

Trouble on the Tundra

Or why I will never use a travel agent again.

I’m in Alaska right now, writing this from the comfort of a “junior suite” cabin on Radiance of the Seas. Outside my window, ten stories below me, is the Pacific Ocean, stretching as far as the eye can see. I’m sitting in a comfy chair with my feet on an ottoman and my little old PowerBook on my lap. Van Morrison is playing from my iPod through my iFusion’s speakers. Mike is reading on the sofa. Life is good.

Finally.

The past six days have been a mixture of hell, heaven, and earth, with more hell than anything else. Don’t believe me? Here’s an outline of what we’ve been through.

Day 1: Sunday

  • Our flight out of Phoenix was delayed 2-1/2 hours. That wouldn’t have been so bad if it weren’t for the fact that it was a 6:30 AM flight and we’d woke up at 3:30 AM to catch it. We could have slept in.
  • When our flight finally arrived in Seattle, we were told that we have to switch planes. (Our flight was supposed to be direct, with just that one stop.) They’d sent another plane to Anchorage on time and we missed it. At first, it was unclear whether they could put us on another flight. They finally handed over boarding passes for a flight to Anchorage, just as they’re making their final boarding call. Mike and I couldn’t sit together on the overbooked flight. At least I got a window seat.
  • Although we arrived in Anchorage, our three checked pieces of luggage did not. (We would not see our luggage (or the clean clothes and toiletries they contained) until the next day.)

I realize that I cannot blame my travel agent for Alaska Air’s shortcomings. But I will think twice before flying on Alaska Air again.

Day 2: Monday

In AnchorageWe spent the day with Francis and Barbara, our friends in Anchorage. We were staying at their house. After picking up our luggage at the airport and showering, we had a very pleasant day that included a trip to Whittier and some time spent in and around Anchorage.

No travel agent or airline involved; no problems. Coincidence? I don’t think so.

Day 3: Tuesday

  • Alaska RailroadOn arrival at the Alaska Railroad terminal, we were unable to get a boarding pass with seat assignments for the train. Turns out, the train car we were supposed to ride in was overbooked. They put us and two other couples on an empty train car, warning us that we may have to move when they pick up passengers at Talkeetna. It was actually quite pleasant having this whole dome car to ourselves, although we didn’t get regular service from the staff because they expected that car to be empty.
  • Although we paid for an upgraded seat on the train with the understanding that we’d get service similar to an airline’s First Class service, we’re still required to pay for drinks and the food-like substances they served downstairs for breakfast and lunch. Nothing is cheap; nothing is good.
  • On arrival in Talkeetna, there were seven more passengers than seats in the car. The staff told us we may have to move. We (and the couple immediately behind us) refused. They relocated all 7 of the extra passengers to another car on the train.
  • On arrival at the Denali Princess Wilderness Lodge, we were told that our room had two beds rather than the king sized bed we requested. The travel agent had not passed on any room preference. We were given a key to our room and told that if a room with a King bed became available, they’d let us know. We should call them at 7 PM. I told them that I seriously doubted whether they’d move us. (Of course, they didn’t.)
  • We wound our way through the maze of two-story motel-like structures on the Princess property and found our room. It was a tiny, cramped, poorly-ventilated room that reminded me of a Motel 6 room I stayed at once while driving cross-country. The two full-sized beds (not even queens!) were crammed in so tightly that it was impossible to walk around one of them and the table and chairs included in the room were right up against the side of the other one. The television got about a dozen channels and four of them were more static than picture.

Please note the description on our travel agent-provided Itinerary:

The Denali Princess Wilderness Lodge, situated high above the Nenana River, is the premium riverside accommodation in the area. Enjoy a soak in the outdoor hot tubs. There is a restaurant and lounge in the hotel and many others close by.

The Denali Princess is on a bluff overlooking the river, but very few of its rooms have any kind of view whatsoever. Ours looked out over what appeared to be a pumping station. There was a wooden porch that ran the length of the building, and when we opened our curtains, anyone walking by could look right in at us, so the curtains stayed closed. There was also a gravel walkway and we could hear people crunching by on the gravel in the mornings and evenings. The place was absolutely packed with Princess Cruise passengers, most of whom where pushing 70. The hot tubs — there were 3 of them — were overflowing (literally) with overweight midwesterners. The only redeeming feature of the hotel was the King Salmon restaurant, which served decent meals at an expectedly high price. Our first night waitress was very nice — the first person we’d met in three days who actually seemed to care about service. But how they could call the place a “wilderness lodge” is beyond me. It’s false advertising, plain and simple.

Side story here. The next evening, while coming back from dinner at the Denali Grand’s restaurant in a shuttle bus, another Princess guest on the shuttle claimed that he liked his room at the Princess. He added: “But you need Fort Knox in your back pocket to eat at the restaurant there.” Obviously, this is the kind of person Princess is serving: people on package tours, who are more concerned with price than quality.

You can bet I’ll never stay on another Princess property or take a Princess cruise.

Day 4: Wednesday

In Denali NPWe spent the day taking the shuttle bus deep into Denali National Park and doing some hiking around the park. It was a pleasant day out. More in another blog entry.

Day 5: Thursday

Following the instructions provided by the Princess people, we tagged our luggage for the return trip to Anchorage on the train and left the three bags in front of our room. Everyone else seemed to be doing the same thing. But when we arrived at Anchorage at 8:30 PM, only two of our bags were at baggage claim. One of our bags had been lost.

The head of baggage claim for the Alaska Railroad and Mike each spoke to people at the Denali Princess. They all said that it was not their problem. They even tried to insinuate that they’d never handled any of our bags because they didn’t have a record of the tags on them. They couldn’t satisfactorily explain how two bags they’d obviously handled had shown up in Anchorage. Thank heaven Mike took care of this. I would have completely wigged out. But he kept working on them about it, even going so far as to take a cab to a hotel where it might have been delivered with other Princess guest luggage.

Of course, the bag was mine. It contained, among other things, my eyeglasses and spare contact lenses; all cables and chargers for my cameras, cell phone, and computer; the manual for my new camera; and a few pieces of clothing I rather liked. We’d moved all our dirty clothes to Mike’s bag. We still had the big bag we’d packed with the cruise clothes, which we’d hoped to check at the train station but wound up lugging around with us.

We checked into a suites hotel near the train station and I did the laundry while Mike tried desperately to track down my bag. Of course, the hotel didn’t have quarters, which I needed for the coin-op washer and dryer, so I had to walk to the Hilton a block away in my pajama pants to get change. (Thank heaven for today’s fashions — no one seemed to notice my attire.) That’s also where I managed to spend $9.50 for two small cups of ice cream. (Got another two quarters in change, at least.)

By midnight, the laundry was done and Mike was back with $100 in cash from Princess to start replacing items. But my bag remained MIA. Or should I say MBP (mishandled by Princess)?

Day 6: Friday

We headed over to the train station where we got the final knife in the back by our travel agent: our reservations for the train were for August 6 (8/6/07) rather than June 8 (6/8/07). (And no, we didn’t use a European travel agent.) The train was completely full and there were no seats available for us.

At this point, I broke down. I’d simply reached my limit. Alaska obviously hated us and was doing everything it could to make us hate it. Or, more likely, our travel agent was completely inept and this was just more proof.

Train to SewardThe folks at the Alaska Railroad took pity on us. They already knew about our missing bag. So they gave us a boarding pass that put us in one of the domed cars and told us to take any seat up top. Other people would have to take turns going up there, but we could stay up there for the entire trip. That was nice — our seats at the front of the car looked up the length of the train to the domed car a few cars up — but the seats weren’t very comfortable. It was a reasonable tradeoff, however, and I thank Alaska Railroad for offering it to us and, thus, saving the day.

At noon, in Seward, Mike started calling Princess again. Good news: They’d found my bag at their Denali property. It had never left the place. Now the challenge was to get the bag to Seward — about 300 miles away by car — before our ship departed at 9 PM.

We boarded the ship at 4 PM. Everything there was as we expected — at least the travel agent hadn’t screwed that up.

And when we returned from dinner at 10:30 PM, my missing bag was in the cabin, waiting to be unpacked.

Why I Blame the Travel Agent

Although I can’t blame the travel agent for the Alaska Air problems, I can blame her for reservation problems and booking us in a hotel that obviously wasn’t up to our standards. We communicated, from the start, that we wanted a “deluxe” vacation and she should have been clued in by the amount of money that we were willing to spend that cost wasn’t a major concern.

The round trip from Anchorage to Denali on the upgraded rail car and two nights at the Denali Princess had cost us a whopping $1500. For three days and two nights that included only transportation and lodging! We’d expected first class train service and we got fancy coach. We’d expected luxury accommodations and got Motel 6 quality. We feel ripped off. And the travel agent is responsible for selling us this bill of good.

People use travel agents to make things easier for them. We used a travel agent because we simply didn’t have time to do the research we needed to arrange our trip. We figured that a travel agent would know the options — or be able to get information about the options — because that’s what she does for a living. It’s her job.

But we were wrong. She obviously doesn’t know how to do her job responsibly or reliably.

If people less capable of dealing with problems while traveling had booked a trip like ours and it had as many screw-ups as we suffered through, those people would have been completely lost. As it was, I was at the end of my rope. On Friday, when it didn’t seem as if we’d get to Seward on the train, I was ready to go home. Go home! In the middle of my vacation!

What kind of a vacation is that?

Things are Good Now

Hubbard Glacier from our CabinBut things are good now. We’re sailing down the coast of Alaska. Today, we got a pretty close look at a glacier, dodging small icebergs along the way. The captain even turned the ship to put the glacier on our side, so we could watch it from our balcony for a short while. I got lots of photos with my new camera, then spent some time reading through its book, learning more about how it works.

I’ll write more about the highlights of the trip when I find time. Now its time to dress for dinner. It’s formal night and we still need to hit the martini bar.

Let’s hope I don’t have anything more to whine and complain about.