Amazon KDP Select Double Fail

A contractual failure followed by a customer service failure.

As detailed in this blog post, I enrolled one of my ebooks into the Amazon.com KDP Select program. Almost immediately, I began seeing weird numbers on my royalty statements for the book: Sales at unit prices of 9¢, negative royalties, free books in a period when they were not authorized.

I immediately began a long and frustrating email correspondence with Amazon.com’s “customer service” staff. In this blog post, I’ll share the chain of correspondence that began in January and ended just the other day.

My original message, sent on or around January 10, 2012:

Subject: WTF? Positive unit sales with negative royalties?

This had better be a mistake.

1/7/2012 shows net unit sales of 13 yet net royalties of MINUS (-) $1.40. How is that even possible? Also, why is the royalty rate only 35%? I am set for 70%.

1/7/2012 also shows net unit sales of 169 at 70% royalty. The book sells for $3.99, yet you’ve calculated an “average offer price” of 9¢. How is THAT possible? I never authorized a selling price less than $3.99 except for 12/25 (free).

What’s going on here? Please explain WITHOUT using some canned response that does not apply to my situation.

The response from someone named Prasanna came on January 12 and, as expected, it contained a bunch of canned information:

Hello,

I can certainly understand your concern about the reports reflecting the royalties in negative. I checked our records and was able to confirm that the all the sales made in the week ending 01/07/2012 were completely free sales due to the free promotion you offered for your book.

However, among those free sales, I noticed that there was a refund that was made for your book which was for a sale made in the previous month. It is due to the refund for the sale made in the last month, the royalty amount is appearing as -$1.40.

Further, with reference to the 35% royalty option, I’ve found that one or more copies of your book were sold outside of countries where the 70% Royalty Option is currently applicable. The 70% Royalty Option is only applicable for sales to customers in these sales territories:

Andorra
Austria
Belgium
Canada
France
Germany
Italy
Liechtenstein
Luxembourg
Monaco
San Marino
Switzerland
Spain
United Kingdom (including Guernsey, Jersey and Isle of Man)
United States
Vatican City

Sales to customers in other locations will receive a 35% royalty. These sales are recorded separately in your royalty reports at the 35% rate.

At this time, the reports don’t show the specific location where your titles were sold. I’ve shared your request for this feature with our business team for consideration as we make future improvements.

Thanks for using Amazon KDP.

This did not make sense. I had authorized only one day as a giveaway for my book: December 25, 2011. That’s the day I advertised it as being free on Twitter, Facebook, and elsewhere. There should be no free book sales in January at all.

I replied on the same day:

I’m sorry, but this is NOT true. The book was offered for sale for free on just one date: 12/25/11. That is NOT in the week ending 1/7/11.

Kindly explain why there were unauthorized giveaways of my book.

This time, Anuradha replied on January 14:

Hello,

Please know, the Prior Six Weeks’ Royalties report shows the sales you’ve made over the past 6 weeks. The total “units sold” and the “units refunded” will fluctuate each week depending on which day you view the reports and the number of sales made over the combined previous six weeks (to date). Keep in mind the “Week ending” column shows the date that the week ends instead of the week beginning.

Thus, as communicated earlier, the refund which is reflects in week ending 01/07/2012, was for a sale made in the previous month. Hence, the royalty amount is appearing as -$1.40, in week ending 01/07/2012.

Further, the price at which we sell your book may not be the same as your list price. This may occur, for example, if we sell your book at a lower price to match a third party’s price for a digital or physical edition of the book, or Amazon’s price for a physical edition of the book and it appears that your title was price matched with a third party’s web site (to match the competitor’s price).

I hope this information is helpful. Thanks for your understanding and for using Amazon KDP.

This information was not helpful. There could not be any “price matching” because the book was available only on Amazon.com due to their KDP Select requirements.

I replied on the same day:

I did not authorize price matching. At least I did not intend to. If I did, kindly tell me where I can de-authorize it.

There is no other version of the book to match to. Amazon has an exclusive for the ebook title. THAT WAS REQUIRED BY AMAZON. The only currently available print copy of the book sells for $14.99. How is 9¢ matching that?

You are obviously picking prices out of thin air and it MUST stop.

On January 18, Violet replied:

Hello Maria,

Our price for your title, Making Movies: A Guide for Serious Amateurs is $3.99 and it was never offered for $0.99. You can confirm the price here:

http://www.amazon.com/dp/B005ZSZMCS

I hope this helps. Thank you for using Amazon KDP.

Of course, this didn’t help either. I replied on the same day:

No, this does NOT help. Your reports indicate that you sold over 100 copies of the book for 9¢. WHY? You told me it was price matching. There is no price matching since Amazon has an exclusive on the book.

WHAT IS GOING ON? It certainly seems to me that you are either lying on my royalty statements or selling the book for a lower than authorized price. Which is it?

Violet replied again on January 21:

Hello Maria,

I’ve raised a request to the concerned department to check why your title was offered for a lower price in the week ending January 7, 2012.

I will contact you with more information by the end of the day on Wednesday, January 25.

Thanks for your patience.

And then again on January 30:

Hello Maria,

I wanted to send you a quick e-mail to let you know that I’m still researching on this issue. It usually takes 1-2 business days for this sort of research, but in this case it’s taking a little longer. I’m very sorry about this delay.

I’ll be in touch shortly with an answer for you. Thanks for your patience.

I guess “shortly” has a completely different meaning to the folks at Amazon.com than it does to most folks. I didn’t hear from Violet again until March 20 — more than two months after my initial support request. She finally admitted that Amazon had screwed up:

Hello Maria,

I apologize for the delay in getting back to you.

Your books’ promotion did not occur as scheduled on December 25th, and began instead on January 6th. A technical error then caused the promotion period to last longer than expected, but this issue has now been resolved.

We’re sorry for the inconvenience this may have caused. Thanks for your understanding.

So let’s get this straight:

  • Amazon did not do my free book promotion on the day I authorized it.
  • All the advertising I did that day to generate interest in a free copy of my book was not only wasted but must have looked like a cheap lie to the people who followed the link and couldn’t get a free book — thus damaging my credibility.
  • Amazon then ran the free book deal for “longer than expected” — a length of time that is still a mystery to me — thus giving away free copies of my book for longer than I wanted the offer to run.

I replied to her message the same day:

Screw-ups like this, and the amount of time it took you to answer my question — more than TWO MONTHS — are why I’ll never be in KDP Select again.

I promoted that book as free on Christmas Day. So I look like a liar to everyone who attempted to get the book that day on YOUR program for free.

By extending the sale beyond the allowable time, you gave away more copies of my book than you should have. How will you compensate me for those lost sales?

You’re already ripping me off — in comparison to other ebook sellers — by charging a bogus distribution fee and cutting my royalty rate to certain countries. You are clearly using your position in the marketplace to take advantage of authors and publishers.

You should be ashamed of yourself.

But I know you don’t care. It’s business as usual at Amazon.com.

Even though I replied to her message by using the same technique I’d been using all along, the automated response I got said:

Our Customer Service department didn’t receive the e-mail message below. If you still need help, please visit one of the pages below so we can quickly provide you with additional information or give assistance via e-mail or phone.

In other words: fuck off, we’re tired of you.

Think KDP Select is a good deal? Think Amazon actually cares about its publishers? Think again.

Social Networking Fail

Come on, folks. If you mean it, get it right.

LinkedInI logged into my LinkedIn account today for the first time in a few months and found 16 invitations. Of those, I knew four of the people and accepted two of the invitations.

I don’t like LinkedIn. It seems like a feeding ground for “business people” trolling for new customers. Just too much bullshit, even for a hardcore Twitter user like me.

The odd thing about LinkedIn is that you’re supposed to know the person you’re inviting to connect. Somehow, people seem able to get around this requirement and still contact me. But do these people honestly expect me to link to them without any idea of who they are or what they do or how a link could benefit us? Most folks use the standard invitation message or simply no message at all, giving me no reason to want to connect.

But today I got a bonus invitation. One guy — a “Cloud Computing Professional” — got creative but still failed:

[redacted] has indicated you are a person they’ve done business with at [redacted,] Inc. · Hi Maria: I hope this email finds u well. I work with [redacted], a company proving business productivity software in the cloud and would like to get in touch with u to discuss possible collaboration on ur technical copywriting. Plz feel free to contact me at ###-###-####. Thanks, [redacted]

He wants me to collaborate with him on some technical writing?

What kind of writer uses “u” for you, “ur” for our (or your?), and “Plz” for please? Would I be expected to write that way, too? Not possible, I’m afraid. You see, I don’t think the word you has too many letters to type, so I tend to type all three of them when writing.

And how many other people who who may have included “writer” in their profile got the same exact message?

I’ve never heard of this person or his company and I certainly have not “done business with” either one of them. Although I was tempted to accept the invitation just to see what his angle was, I really don’t want to spend any more time on LinkedIn than I already do.

So I marked the invitation as the spam it probably was.

Tips for Aerial Photographers

The pilot really does know best.

The other day, I had a very unusual aerial photography job. I was hired to take two videographers on an air-to-air photo shoot of the world’s largest paper airplane.

There were a few things about this gig that bugged me and, frankly, it all had to do with the primary videographer on the shoot. He did things that severely limited our ability to get the shots he needed and rendered some of my equipment non-functional after the flight.

I’d like to discuss this in a bit of detail in an effort to help other videographers understand how to make the most of an aerial video shoot.

Bad Seating Position

This was an air-to-air photo shoot requiring me to fly in formation with another helicopter that was towing an 800-pound, 45-foot “paper” airplane. (I put paper in quotes because there was some cardboard and tape and metal spars for stabilization, but it was mostly paper.) When the other helicopter dropped the airplane, I’d have to chase the airplane down to the ground. We had no idea how fast the airplane would fly or whether it would fly smoothly or erratically. And, of course, the other helicopter would be dangling a 150-foot long line, so it was vital that I didn’t fly right beneath it after the drop.

The other pilot and I agreed that I’d form up on him. What that means is that he basically ignores me and I have sole responsibility for maintaining a safe distance from him. He’s the “lead,” I’m the “wing.”

In order to maintain a safe distance, I have to be able to see the other aircraft at all times. Seems pretty simple, huh? Can’t maintain a safe distance from something you can’t see.

And this is where the problem arose. In order for me to see the other aircraft, I need a direct line of sight to it. I can’t see through a videographer’s body.

I asked the videographer to sit in the back, behind me. This would give both of us the same view. This is how I prefer to work. It enables me to keep the helicopter in position for the shot. I’ve done this on numerous photo shoots with fast-moving targets. It works.

Aerial Video Shoot
This is a frame-grab from one of my GoPros. Ideally, I should have had only one videographer on board and he should have been sitting behind me.

But the videographer refused to even consider sitting in the back seat. He had to sit in the front. This forced me, in the right seat, to fly with the other aircraft on my left. The videographer’s body obstructed my view to the left toward the other aircraft.

Although I was able to see the other aircraft most of the time, there were two or three instances when I could not see it. To stay safe until I could regain a visual on it, I banked away from where I thought it might be.

The videographer was not happy about this. “Get closer,” he’d say. And I’d reply, “I can’t get closer to something I can’t see.”

On a go-forward basis, I will not allow a photographer or videographer to block my view on any air-to-air photo shoot. If he can’t sit behind me so we can both see the other aircraft, I won’t do the flight. Period.

Poor Choice of Equipment

Two years ago, I spent over $10,000 on a Moitek gyro-stabilized video camera mount. This system uses three Kenyon KS-8 gyros to remove virtually all vibration from a camera while bearing all the weight of the camera equipment and giving the videographer a wide range of motion left, right, up, and down. No, it’s not as flexible as a hand-held camera, but as long as the videographer can keep the subject in the frame, he’ll get smooth video of it.

In an effort to recoup the cost of this system — and compensate me for the 30 minutes of setup and 30 minutes of tear-down time required for use — I charge $500 per day.

I offered this to the client though the booking company they were working with. They declined. I assumed they preferred to hand-hold the camera.

Red and Redder
RED and redder.

When I arrived for the shoot, I discovered that the video guy had rented a Tyler Mini Gyro. This device has three smaller gyros mounted on a short monopod. The camera is mounted on top. The videographer usually places the monopod between his legs on the seat or on his lap while shooting. This stabilizes the video but limits motion in that the monopod base needs to be repositioned to make a significant vertical change of view. Without moving the base, the videographer would need to lean out into the slipstream to look down or lean back into the cockpit to look up. This isn’t always possible.

Apparently, the videographer was relying on me to keep in perfect formation with the other aircraft to prevent his need to move the camera. This was not possible, as discussed above. So when the paper airplane was released and it began its steep descent, he was unable to stay locked onto it with his camera.

I think using my mount or hand-holding the camera — possibly with a simpler gyro mount such a Micro-Gyro Mount offered by Blue Sky Aerials would have really benefited him. And I find it odd that although his equipment included a very costly RED camera, he had to rely on a rented gyro stabilizer.

Tampering with My Equipment

As discussed in numerous places throughout this blog, I’m a big fan of GoPro cameras and have three of my own that I sometimes use in flight. The folks from GoPro were at this event and they rigged up a bunch of their cameras all over the paper airplane and lift helicopter. They were thrilled that I already had good mounting solutions and loaned me a Hero 2 for one of my mount positions. So my helicopter had three GoPros, one of which was not mine, each of which had one of my 16GB cards in it. My arrangement with the GoPro guys was that after the flight, they’d pull video off each card and give the card back to me for my own personal (but limited) use.

Note that I mounted all the cameras with the GoPro guys. The video guy did not participate in this at all.

We did the flight and landed out in the desert near where the paper airplane had crashed. They did some video of the recovery on the ground. When we got back to my helicopter, I noticed that one of the GoPro mounts was missing its camera. I assumed it had fallen off and was very surprised because I know from experience how solid that mount is. That’s when the videographer told me he’d already removed them. Sure enough, all three mounts had been tampered with and all three cameras were gone.

Back at base, I went to the GoPro guys to find my cameras and the missing pieces of my mounts. They stuck to their word and I got everything back — except a piece from each of two mounts: a vibration isolator and a thumbscrew. Without these two pieces, two of the mounts are non-functional.

I don’t know who has them: the videographer or the GoPro guys. I suspect it’s the videographer. He likely put them in his pocket when he disassembled the mounts and forgot to give them back. (He also forgot to return a harness I provided for the shoot. That’s being shipped back to me this week.)

It is a Federal offense to tamper with equipment on an aircraft. Obviously, I’m not going to call the FAA to give this guy grief. But I will make sure it doesn’t happen again.

The Pilot Really Does Know Best

When you hire an experienced pilot for an aerial photo or video shoot, you need to fully communicate the needs of the mission before the flight and listen to the pilot’s advice. You need to work with your pilot to make a team to get the job done.

I know for a fact that I could have flown in perfect formation with the other aircraft if I could have seen it out my own window. I have done this before — not only with aircraft but with cars and trucks on the ground on tracks and on desert race courses, and with boats on lakes and rivers. A pilot cannot be expected to fly in formation with something he can’t see.

I know this videographer was unhappy with the results he got. But who is really to blame? I don’t think it’s me.

Snow-Covered Mountains

Late winter storm leaves Weaver Mountains blanketed with snow.

Just thought I’d share a quick photo taken from the upstairs window at my house in Wickenburg. After two days of rain and snow throughout Arizona, the Weaver Mountains about ten miles north of here are completely blanketed with snow. I hope things aren’t too mushy for the folks in Yarnell!

Snow-Covered Mountains

Staying Focused in a Distraction-Filled World

Distractions come in all shapes and sizes.

One of the most difficult things about working these days is simply staying focused. There are far too many distractions in my workplace to stick to the task at hand. And I’m willing to bet that if you work in an office or at a desk, it’s the same for you.

Writers Need to Concentrate

As a writer, it’s vital that I be able to concentrate to organize my thoughts and then get them out in well-written sentences and paragraphs. That’s the task I’m faced with when I need to write something: think about what I need to say and write it.

I’m fortunate. If I can stay focused, I have no trouble writing. Words form sentences, sentences form paragraphs, paragraphs form blog posts, articles, and even books. If I can concentrate on the topic and what I need to say about it, I can get the words out easily. In most cases, I don’t even need to go back and edit other than to check sentence structure and fix typos.

I thought it was like this for most writers. It’s only recently that I discovered that other writers struggle with the actual process of writing. That’s not my problem at all.

My Personal Distractions

My problem is staying focused in an environment full of distractions. Here’s a list of some of the things I face in my office:

  • A cluttered desk. I find that I have a much easier time staying focused when my desk is clear and organized. Yet day after day, I find clutter piles that nag at me and make it difficult to work.
  • Too many open projects. As I summarized in a recent blog post [ADD LINK], I have too many “irons in the fire.” All the time. That’s mostly because I, as a freelancer, need to do work when it comes and keep looking for work so there’s no gap. I’ve been doing this in one form or another for 20+ years. You think I’d be able to compartmentalize better by now. But it’s hard to stay focused on one thing when you know that two (or three or five) other things need attention the same day.
  • Background noise. I have a parrot. Sometimes she makes annoying sounds that can really get under my skin when I’m trying to concentrate. (And yes, getting a parrot was likely a huge mistake. Worse yet, since she’s only 10 years old with a life expectancy of 50, I’ll have her for the rest of my life.) Unfortunately, my parrot isn’t the only source of background noise. At my Phoenix office, there are the landscapers, my neighbor with his loud girlfriend, barking dogs, and the occasional news helicopter hovering over the Apple Store a half mile away any time a line forms for a new product release. Sheesh.
  • The Internet. I could break this down into its components: a Web browser to look up anything anytime I want and an email client to pounce on incoming email as soon as it arrives. Just knowing that it’s there is enough to distract me when I hit even the slightest snag while writing.
  • Social Networking. This is so insidious that it deserves its own bullet point. Thank heaven I’m only addicted — and yes, I do say addicted — to Twitter and Facebook. I bailed out of Google+ about a month ago and am too sick of people trying to sell themselves on LinkedIn to check it more than once a month. But imagine if I’d also jumped in on FourSquare, Pinterest, and those ridiculous “newspapers” people create based on tweets?
  • The weather. In Arizona, almost every day (other than during the summer “hell season”) is perfectly beautiful. Do you know how hard it is to stay indoors when you know how nice it is outside? And then, on those rare days when there are clouds or rain — do you know how hard it is to stay inside and miss the chance to actually get rained on? You think I’m kidding? This weekend, it rained for the first time in three months. I purposely scheduled my work around the expected weather so I could be home to enjoy it.
  • The phone. This is way down on my list because I don’t get many phone calls and I don’t make many phone calls. In all honesty, I don’t like talking on the phone. But that won’t stop me if one of my extra-talkative friends calls and wants to chat. Last month, I used 110 excess primetime minutes on my cell phone — which is my only phone these days — because of long conversations with two chatty friends. (Do you know what that cost? Ouch! I’ve since upped the minutes on my plan.) The phone, of course, is also a source of business for Flying M Air, my helicopter charter service. But at least 80% of the calls I get are people fishing for a cheap flight who tell me they’ll “think about it” when they hear what it’ll cost. And don’t get me started on the ones who need time-consuming flight plan calculations to arrive at an estimate and then never call back.
  • Text messaging. Thankfully, I don’t get or send many. For a while, I had Twitter set to send me Direct Messages on my cell phone. What was I thinking?
  • Chores. Like most people who work from a home-based office, I use chores as a means of “justified procrastination.” For example, “I can’t finish this article now — there are clothes in the dryer that need to be folded!” Or, “I can’t start this outline now — I need to run to the store to buy milk for tomorrow’s breakfast!” (I just did it. I stopped doing this, went outside, toweled off my car (which was wet and clean from the rain), put my Jeep in the driveway, put my car in the garage, and pulled all the clothes out of the dryer. Seriously, I’m hopeless.)
  • Food. I snack all day long. Not huge snacks and not bad snacks. I eat fruit, hard-boiled eggs, cheese on crackers, leftovers. This is not a good thing. I don’t need to snack.

This gives you an idea of what I face. Think about what you face. I bet there’s a lot of overlap.

The Writing Environment

On top of all this is the distraction-full environment of the three applications I normally use to write: Microsoft Word for general writing, Adobe InDesign for book creation, and ecto for blogging.

It’s the formatting options that really get me with Word and InDesign. As I write, I get distracted by the task of formatting my text. With InDesign, the situation is often much worse until I’ve settled on the final styles and template for my book. I’m constantly tweaking things to make them perfect. ecto isn’t nearly as distracting, although since I write in HTML, it’s sometimes more difficult to go back and read what I’ve already written, especially after inserting links and images.

A lot of people swear by applications like Scrivener, which have a full-screen writing mode that supposedly removes all distractions. I’ve tried Scrivener and I really don’t like it for several reasons. First of all, Scrivener has to be learned to be used. That’s an investment in time that I’m not convinced will ever pay off since those skills can only be applied to Scrivener. Second, that distraction-free writing environment has to be turned on. If you don’t turn it on, you have Scrivener’s weird pseudo-outline interface or the cutesy index cards and cork board. That’s not distracting? Third, Scrivener creates Scrivener files, which are generally not readable by other applications. I’ve been bitten in the past when I adopted an application to help me be more productive or “think better” — the program was called Thought Pattern — and wound up with files I could no longer read when the application was abandoned and could no longer run on my computer’s operating system. As a result, I prefer applications that create files in standard formats: TXT, RTF, and DOC/DOCX. (InDesign is a big exception, but worth it for obvious reasons.)

(Just took a 10-minute phone call. Booked a flight for Wednesday. Added two things to my To Do list. Tweeted. )

Now before you use the comments to accuse me of “bashing” Scrivener, please re-read that paragraph. I’m not saying Scrivener is terrible. I’m just saying why I don’t like it. It doesn’t work for me. That doesn’t mean it won’t work for you.

And if all you want is a word processor that has a “distraction-free mode,” why not use Microsoft Word? It’s full-screen mode might be just what you need.

iAWriter
iAWriter’s normal document window is pretty simple.

Of course, I need something more hardcore. So I spent $8.99 for iA Writer, which must be the most basic, distraction-free text editor on the planet. I’m using it to write now. It forces me to concentrate on the actual text by not allowing me to build outlines or format characters or view my document in some sort of print-centric page view that no one really cares about anyway these days. And rather than taking the time to code the links you see throughout this piece, I’m just putting in [ADD LINK] notes to remind me to add the links before I publish.

iAWriter Focus Mode
Here’s iAWriter in full screen view with Focus Mode turned on.

And if I really need to focus on my text one sentence at a time, there’s Focus mode, which basically fades everything I’ve written except the few lines around where I’m currently writing. (I just typed [ADD SCREENSHOT] to remind me to add a screenshot of this and will take the screenshot now. There.) The benefit of Focus mode is that it makes it just a little more difficult to go back and review or edit something you wrote earlier in the document. If you’re like me, you know how much productive time can be lost by tweaking text before you’re finished with the first draft.

There’s zero learning curve to this program. It’s about as close as you can get to a typewriter without losing the ability to edit.

I’m hoping to use this more often to get “back to basics.”

Other Remedies

If a super-simple, feature-free word processor is a remedy for distractions inherent in standard word processing applications, it follows that I should be able to come up with remedies for my other distractions. Here’s what I’m thinking.

ProblemPossible Remedy
A cluttered desk.Clear the damn desk. Then clear it again at the end of the work day. Every day. My sister did this at her bank job. Every time I came to visit her, her desk was completely clutter-free. It was spooky, but I think I could work better at a desk like that.
Too many open projects.Organize tasks with a To Do list that prioritizes project work. Stick to it. Also try to work on each project until finished before starting new ones.
Background Noise.Sometimes I can get Alex the Bird to shut up if I move her cage into my office. Sometimes certain foraging toys can keep her quietly busy for hours. I have to work on this. Not much I can do about the other noises. Of course, I could resolve all noise related issues by simply getting a dedicated office in a quiet place — and leaving the bird at home.
The Internet.Close all Internet apps and keep them closed. No browser, no email. Of course, this is impossible sometimes — my work often requires me to consult websites for information, etc. I think I need more willpower. Maybe a sticky note reminding me to stick to business?
Social Networks.Leave the Twitter client app closed. Stay off Facebook. I think if I schedule my social networking activities to certain times of the day, that might work.
The weather.I got nothing. I’m always going to want to get out in the rain — unless it rains for more than one day in a row. I think that if I gave myself a real day off once in a while, I could enjoy an appropriate number of nice days, too.
The phone.Because work comes by phone, I have to answer the phone. Fortunately, I don’t have to restrict myself about making calls because I seldom call anyone else.
Text messaging.Not enough of a problem to warrant a remedy.
Chores.This is an easy one: save chores for break time. Real break time. Scheduled break time. Of course, that means I have to schedule some break time.
Food.See above. Also, keep food out of the house. That might sound weird, but I’m one of those people who shops for groceries almost every day anyway. It’s one of my chores.

What about you? What distractions do you face? What remedies do you use to stay focused and get things done? Share some of your tips in the comments for this post.