Bin Laden May Be Dead, But He Won

He wanted to change our world for the worse — and he did.

I just finished reading a very accurate essay on the CBC Web site, “The Devil likely died happy” by Neil Macdonald. As my fellow countrymen rejoice in the streets — like Taliban members did when more than 3,000 Americans were killed on September 11, 2001 — it takes a Canadian to look at Osama bin Laden’s death with 20-20 vision. I urge you to read his essay, in its entirety. It’s a sobering look at reality.

Don’t get me wrong — I’m happy bin Laden is dead. To me, he’s the equivalent of Hitler, Stalin, or any other man who used the death of innocents to achieve his personal goals. While some people are claiming we should have captured him and put him on trial, I really don’t care that we didn’t. The news of his death gave the American people a much-needed shot in the arm. And I’m sure that on some level, it’ll bring closure to the the people who lost loved ones on 9/11.

But will it change anything? Will it bring back the pre-9/11 world that so many of us remember and miss?

What do you think?

So, as Mr. Macdonald pointed out with numerous examples in his excellent and thoughtful essay, bin Laden achieved his goals beyond his wildest dreams. He made us paranoid, he increased our hatreds, he divided us as a people. He caused our government to take away liberties and subject us to policies that were in direct conflict with our beloved Constitution. He caused us to start wars on two fronts, wars that burden the American economy and put our young service people at risk every single day.

He changed our way of life.

And isn’t that what he wanted all along?

The quote that hits home from Mr. Macdonald’s piece is this:

But bin Laden didn’t just prod Americans into disregarding their own laws and principles when dealing with their real and supposed enemies; he goaded them into turning on each other.

And so he has. And even in his death, the splits among Americans are drawn and widened. This morning, I read two essays by conservative pundits taking exception with our President’s speech last night, a speech in which they said that he took too much credit for bin Laden’s death. They can’t be satisfied that a national goal has been achieved. Instead, they need to turn it into a political argument over words in a speech announcing a true “Mission Accomplished” to the nation. As if Bush or McCain or anyone else from their side of our country would have done it differently.

One nation, indivisible? I wish.

No, I don’t think bin Laden’s death will change anything.

The TSA will still require us to get half undressed, dump our water bottles, and go without nail clippers when we fly. They’ll still subject us to unreasonable search using potentially dangerous and extremely intrusive X-ray devices or pat-downs.

The political pundits will still find fault with the other side. Conservatives and liberals will still disagree on everything. Media grabbing presidential wannabes will still go on-air spouting lies to sway public opinion.

We’ll still have thousands of troops in the middle east, fighting an enemy they can’t beat, coming home broken — mentally or physically (or both) — or in body bags. Government contractors will still be overpaid to support them while services the American public needs are cut to pay for our wars.

The hate will continue to spew out of the mouths of close-minded people who have nothing better to think about than how someone different from them has no right to be on American soil.

Nothing will change. Bin Laden may be dead, but his legacy continues to live in America.

And I cannot imagine anything sadder than that.

The Jehovah’s Witnesses at My Doorstep

And the reason why I spent 30 minutes talking to them.

The other day, a pair of Jehovah’s Witnesses showed up on my doorstep. I knew they were Jehovah’s Witnesses when I caught sight of them on my driveway, walking up to the house. Two women, one older carrying a book and pamphlet, one much younger. Nicely dressed, looking very out of place.

Understand that I live at the end of a road — actually, beyond the end of a road. To get to my house, you need to drive at least a mile past where the pavement ends. The last stretch is a very steep — think 10% grade — and deeply rutted because one of my neighbors (and his family and friends) doesn’t know how to drive up a steep dirt road without spinning tires. One you get past that, you’re in a dry wash where there are three driveways, one of which is mine.

Because of this, we don’t get many strangers stopping by. The folks who do make the trek are either paid to do so — UPS, FedEx, USPS, repair guys, etc. — or very motivated.

Perhaps motivated by God.

I opened the door just as they rang the bell, prepared to tell them how not interested I was and send them politely on their way. Although a lot of people are very rude to Jehovah’s Witnesses, I don’t get rude unless they get stubborn. Although I’m an atheist, I respect people’s rights to believe whatever they want to believe — as long as they don’t use my tax dollars to spread their religious word. (And yes, I don’t think churches should get any kind of tax break; they should be operated like businesses and pay the taxes at the same rates that my businesses do. But that’s another topic for another blog post. Save your comments, folks.)

I got right to the point without even looking at them: “Jehovah’s Witnesses?” I don’t even think I gave them a chance to reply. “I’m sorry, but I’m really not interested at all. You’d be totally wasting your time with me.”

I really don’t remember what the older woman replied, because by that point, I’d gotten a good look at the younger woman. Woman is being generous. She was a girl, perhaps in her late teens. She had an interesting round face that reminded me of the actress that played Wednesday Addams in the Addams Family movies. She even had the long, straight brown hair, parted in the middle. (The IMDb tells me it’s Christina Ricci; if you follow the link, be sure to look at her Addams Family shots, too.) Of course, she didn’t have Wednesday Addams’ glum features. Instead, her face looked more non-committal.

And my heart was instantly filled with sadness.

Here’s my reason — which took quite a while for me to figure out afterwards: Here was a young girl, perhaps just getting started with her “mission” of spreading the word of God (or whatever they say their mission is). She’d be knocking on doors, likely facing rude, obnoxious people every day she hit the streets. People who would ignore her knock (if she was lucky) or people who would answer the door, curse her out, and then slam the door in her face. How often did Jehovah’s Witnesses actually score a “hit”? Get a door answered by someone who wanted to listen to their line? Judging by the people on Twitter who chided me about talking to them for 30 minutes, not very many.

I thought about these two women, going door to door in rural Arizona on whatever schedule they might need to keep. And I thought about all that time utterly wasted. Life is so short — why don’t people see that? — and it can be snatched away at any time. In fact, during our conversation, I suggested that they might better spend their time doing something more interesting together, like going shopping or learning to knit. My words were directed toward the girl, even though I said them to the woman. I was hoping to plant a seed.

And I guess that’s the reason I spoke to them for 30 minutes. I was trying hard to plant seeds in her young mind, hoping to give her real food for thought. Our conversation covered my beliefs — or lack thereof — and some of their standard line about prophecies. I was pleasantly surprised when I gently told them that I didn’t believe God existed and they didn’t get offended or angry.

We talked about the Bible and I told her what I think of it: It’s a collection of stories written by normal people who may have been inspired by faith. I did not believe it was the word of God — how could I if I didn’t believe there was a god? The older woman, who did most of the talking, tried to convince me that the Bible was more than I thought, using Ezekiel’s prophecy regarding Tyre as “evidence” (her word) for the Bible being God’s word.

I was not familiar with the prophecy, which surprised me. Despite being a non-believer, I’ve done a considerable amount of research into the bible — although, admittedly, mostly New Testament material. Because I looked at things with a skeptical eye, if this prophecy was such strong evidence in favor of the Bible, I thought I might have heard of it before. It puzzled me that I hadn’t.

They went on to tell me that the prophecy, which was given by God to Ezekiel, had come completely true — that the Island of Tyre had been destroyed and no longer existed. Not having any facts at hand, I was not willing to debate their claim, yet I told them that I still did not believe the bible was the word of God.

That’s when the young girl chimed in, asking if I believed then that it was just a coincidence that the prophecy had come true. I told her that if it had indeed come true, I did believe it was a coincidence since I did not believe in God. To their credit, they took that with ease. I suppose they must hear all kinds of things from the people they talk to.

The WatchtowerThe older woman tried to give me references to the Prophecy of Tyre, but I assured her that I didn’t need them and that I would Google it later on. She also tried to give me a copy of The Watchtower, which she had with her, but I wouldn’t take it.

We talked about what’s going down in the world — how everything seems to be “going to hell in a handbasket” — my phrase; not used in the conversation, but you get the idea. They apparently believe that it’s a sign of the end of days. I obviously don’t. I told them that most of the world’s problems are caused by greed and selfishness. We agreed that if people would consider the consequences of their actions as they affect other people before taking them, they might think twice about taking those actions. We talked about some local and national level examples — for example, the scraping clean of the desert to build huge housing subdivisions that, because of the housing bubble bursting were never built. The natural landscape destroyed because of greed, with no consideration for others. I told the girl that I felt bad for young people like her who were inheriting this mess.

Then we talked a little about the young birds accompanying their moms to bird feeders and letting their moms feed them seeds. The older woman was amazed that the fledgeling chicks were nearly as big as their moms but wouldn’t feed themselves.

They were nice people and I felt bad for them. When we said goodbye, I told them to have a good life. My words were addressed primarily to the young girl, who still had her whole life ahead of her.

When they left, I went back into my office and Googled the Tyre Prophecy. I found two kinds of articles. One kind were created by believers to support their claim that the prophecy had come true, thus proving that Ezekiel had basically written down what God told him. The other kind were created by skeptics, like me, which presented detailed analyses about the facts of the prophecy, actual history, and the current situation. I found this one by Dave Matson that takes the prophecy, point by point, and details how it differs from reality. It is supported by actual bible quotes and a multitude of documents that are all cross-referenced at the article’s end.

In short: Ezekiel’s prophecy did not come true. So, as “evidence,” this particular prophesy falls far short of what I need to be convinced.

Did I waste 30 minutes of my day? I don’t think so.

I admit that I am fascinated by true believers — and these people — especially the older woman — definitely fell into that category. Why else would you go door-to-door relentlessly, getting the foul treatment handed out by people who simply don’t want to be bothered? These people have true faith — which is something most people claiming to be Christians don’t really have and something I definitely don’t have.

They didn’t convince me — although they did get me to do a bit of research and expand my knowledge of the Bible and religion. I didn’t convince them — although I demonstrated that a non-believer could be reasonable and share some of the same non-religious views. We had a nice discussion and perhaps — just perhaps — I planted a few seeds of reason in that girl’s head.

And, by the way, if you’re tempted to use the comments feature to blast me for my religious non-beliefs, don’t waste your time. After “The Bible in the Refrigerator” debacle, I no longer allow any personal attacks on anyone to appear on this blog. If you feel compelled to show your un-Christianity, show it elsewhere.

Outraged about Apple Tracking Your Every Move? Read This.

Once again, mainstream media, fed by tech journalists who should know better, get half the facts wrong and blow the other half out of proportion.

The big tech news these days is the story about Apple’s iDevices, including iPhone and iPad, “secretly” logging location information as you go about your daily business. The information is stored on your iDevice and then backed up to your computer when you sync — just like all the other information on your iDevice. (That’s what a backup does: it makes a copy so you have in case data is lost.) The media grabbed this one and ran with it, making a big deal about privacy concerns and even going so far as to suggest that this data is somehow getting back to Apple, which might be using it for some dark, secret purpose. The “discoverers” of this plot even worked up a program that can extract this data from your backup and plot it on a map. Just to show how thorough this information is, tech journalists were quick to seize it and plot their own movements.

Makes you angry, huh? To think that some big corporation is tracking your every move?

To hear interviewees on the radio, read blog posts and news stories, and read the comments left on blog posts, you’d think the government should be knocking down Apple’s doors and grabbing every storage device in sight to snatch this oh-so-valuable information from them. The media is outraged and they’ve made the public outraged, too.

Don’t Let the Truth Get in the Way of a Good Story

There’s just one problem: The story, as reported by most media outlets and bloggers, isn’t entirely true.

Sure, iOS does log location information in a “hidden” file that’s synced to your computer when you back up your device. And sure, that hidden file isn’t encrypted (although it is hidden). But it doesn’t go anywhere else — certainly not to Apple. As was pointed out by someone actually knowledgeable about the situation in an NPR interview I heard yesterday (sorry; can’t find link), the state of California has laws governing the gathering and use of this information. It would be very stupid for Apple to violate this law.

(And do you honestly think that Apple devices are the only ones logging this kind of information?)

You Said they Could!

Guess what? In the iPhone Software License Agreement users agree to give Apple permission to gather this information:

(b) Location Data. Apple and its partners and licensees may provide certain services through your iPhone that rely upon location information. To provide and improve these services, where available, Apple and its partners and licensees may transmit, collect, maintain, process and use your location data, including the real-time geographic location of your iPhone, and location search queries. The location data and queries collected by Apple are collected in a form that does not personally identify you and may be used by Apple and its partners and licensees to provide and improve location-based products and services. By using any location-based services on your iPhone, you agree and consent to Apple’s and its partners’ and licensees’ transmission, collection, maintenance, processing and use of your location data and queries to provide and improve such products and services. You may withdraw this consent at any time by going to the Location Services setting on your iPhone and either turning off the global Location Services setting or turning off the individual location settings of each location-aware application on your iPhone. Not using these location features will not impact the non location-based functionality of your iPhone. When using third party applications or services on the iPhone that use or provide location data, you are subject to and should review such third party’s terms and privacy policy on use of location data by such third party applications or services.

Credit Where Credit is Due

So what’s the real deal? You could probably learn more about the facts by reading a blog post written by someone who discovered this back in 2010. Yes, this isn’t a new discovery. It was uncovered not long after the release of iOS 4. It was presented at the Paraben Forensics Innovation Conference in Salt Lake City in November 2010. It was covered in an Apress book called iOS Forensic Analysis that was released in December 2010. It was published in a paper in January 2011; the same month it was presented at the 2011 44th Hawaii International Conference on System Sciences.

In other words, this isn’t news. Evidently, the “discoverer” who has the most media connections and can shout the loudest gets all the credit.

What’s the Big Deal?

And how can so many people be so outraged about this? It’s absurd in a time when many well-connected iPhone users — and others — are publicly broadcasting their location day in and day out by check-ins on Foursquare, Twitter, Facebook, and countless other sites.

The irony of the outrage was best summed up in a tweet that came down my Twitter stream from Mike_FTW yesterday:

7:04: Check-in from bathroom. 7:38: Check-in from café. 8:15: Check-in from bus stop. (Mayor!) 8:35: Bitch about Apple tracking my location.

So what’s the big deal? There’s a log of your locations on your phone and in a hidden file on your backup computer. I’m sure as I type this there’s already an app under development that’ll wipe it clean for anyone who’s really concerned.

What’s More Interesting: Your Companion or Your Smartphone?

A New York Times article summarizes my thoughts on smartphone [over]use.

I have a smart phone. I have had one for about five years, starting with a Palm Treo, moving on to a BlackBerry, and now settling in with an iPhone (on Verizon, thank you). The phone has always held useful data, such as my address book and calendar, and starting with the BlackBerry, also gave me access to useful apps such as weather (remember, I’m a pilot, too) and e-mail.

TextingI never really used my smartphone like the true computing device it is — that is, until I got my iPhone. The preponderance of iPhone apps has really helped me take the next step into true mobile handheld computing. I find myself using this phone more than any other I’ve ever owned: consulting the weather, looking up things on Google and the Web, taking photos, tweeting, and yes, even texting.

What I recently discovered, however, is that despite my involvement in the field of computing, I’m rather behind the curve when it comes to smartphone use. I generally use it when I need to and, when I’m not using it, it’s in my pocket on its belt clip. You see, I still think of my phone as a phone. (Imagine that.) Indeed, since we turned off our land lines, it has become my only phone — my only means of verbal communication with people I’m not with. The apps are a sort of bonus — a way to get more information when I need it.

What’s Getting My Attention Lately

But as I travel about, walking around the Phoenix area, going to restaurants, shopping, and doing things outside my home and office, I’m noticing that more and more people have their phones in their hands with their heads bent over them or their thumbs tapping keyboards or screens wildly. Sometimes they’re doing this while alone, waiting on line to check out or sitting at a sidewalk cafe or even while walking through a mall. But more and more often, they’re doing this while in the company of other people. In fact, I’ve often seen groups of people who are physically together but mentally elsewhere: at least half of them are paying more attention to their phone than their companions.

Two recent experiences really brought this home to me.

One was a photo I saw in The Guardian Eyewitness app on my iPad. This app shows off a daily photo from The Guardian, a UK newspaper. The photo has a caption and a “pro tip” to describe what makes the photograph work from a photographer’s point of view. The idea is that you look at good photos to learn about photography. The photo from April 13, 2011 showed 12 young people standing against a building in front of a memorial pile of flowers. Four (or possibly five) of them are either talking on or looking at their phones. The caption is what makes it so ironic: “Friends of Negus McLean gather at the spot in Edmonton, north London, where the 15-year-old was stabbed to death on Sunday while trying to stop a gang from stealing his brother’s BlackBerry.” I don’t think copyright law allows me to reproduce the photo here, so I suggest you follow this link if you want to see it.

The other was a visit by some friends from out of state who stayed with us for a few days. I don’t consider either of them techies — they just know enough technology to do what they have to do in their normal daily lives. I’m definitely more in tune with computers and mobile devices than either one of them. What really shocked me, then, was their smartphone use. Often, even in the middle of a conversation with me or my husband, one of them would be tapping out some kind of message on his or her smartphone. The phone was usually on the table beside them at meals and was often consulted. One of the phones made a noise every time an incoming message was received — which was quite often. At first, I was appalled by this. But as time passed, I got used to it and accepted it.

Should We Accept Rudeness?

Yesterday, while trying to catch up with news via the NYTimes iPad app, I stumbled across an article in the “Most E-Mailed” section that made me question my willingness to accept this kind of behavior. Titled “Keep Your Thumbs Still When I’m Talking to You,” it included this sentence that really sums up the whole situation:

Add one more achievement to the digital revolution: It has made it fashionable to be rude.

How can anyone argue with that?

Because that is what it is: rudeness. If you’re with someone else, in a conversation or at a meal or even waiting in line for a latte at Starbucks, it is rude to shift your attention from that person to your phone for no apparent reason other than to conduct a text conversation with someone else or tweet what you’re doing or even check your e-mail. By ignoring the people you’re with, you’re telling them that your smartphone or whatever is on it is more important than they are.

Is it? If it is, why bother with personal interaction at all?

The article goes on to cite examples of people more interested in their smartphones than what’s going on around them. It also offers this wonderful quote that I’m taking as a word of advice:

…Mr. De Rosa wrote: “I’m fine with people stepping aside to check something, but when I’m standing in front of someone and in the middle of my conversation they whip out their phone, I’ll just stop talking to them and walk away. If they’re going to be rude, I’ll be rude right back.”

Now I know how to handle the folks who find their smartphones more interesting than me.

What do you think?

Microsoft Customer Service = User Frustration

How I cranked up my blood pressure this morning.

Back in October 2010, while working on my Outlook book, I installed Microsoft Office 2011 on my old 15-in MacBook Pro. The installation process prompted me for a product key, which I found on the product packaging. The software then used my Internet connection to “activate” the software. The process worked without any problems and the software worked fine.

Microsoft Office

Fast forward to yesterday. I replaced the 100 GB hard disk in the computer with a 500 GB disk. Well, I didn’t replace it. A computer tech did. (It’s worth $100 for someone else to deal with all those tiny screws.) As part of the installation, he copied every file off the old hard disk to the new hard disk. When I started up the computer, it started just as if the old hard disk were still in there — but with a lot more free space.

The problem began when I launched Outlook. Microsoft presented me with a dialog that prompted me to enter a key code. It was as if I’d never registered it.

Now if I were in my office, this wouldn’t be a problem. That’s where the original disc and packaging is. But I wasn’t. I was in our Phoenix condo 100 miles away.

Easy, I figure. When I registered the software, I provided all kinds of identifying information. Microsoft could look this up and give me my key code.

So I go into online chat with someone from the Microsoft Store. He says he can’t help me, but gives me a toll-free number and series of menu choices to press.

I call the number and press the menu choices. I wait on hold about 5 minutes. I get connected to someone presumably at Microsoft. I tell him my story. He tells me that Customer Service could help me. He transfers me. I wait on hold for another 5 minutes. This time, I’m connected to an overseas support person. I tell her the same story. And this is where the real frustration begins.

She asks if I have the disc. I tell her I don’t. I tell her that if I had the disc, I wouldn’t have to call.

She asks for my order number. I tell her I don’t have my order number.

She asks me where I bought the software. I tell her it came directly from Microsoft.

She tells me she’s going to connect me to the Microsoft Store. I stop her and tell her that that’s who transferred me to her.

She asks again for the disc. I tell her I still don’t have it.

She asks again for the order number. I tell her I still don’t have it.

She tells me to call back when I have the disc in front of me. I tell her that if I had the disc in front of me, I wouldn’t have to call her.

She tells me she needs product information from the disc. I tell her what product I have.

I ask her why she can’t look up the information I provided when I registered the software. She tells me that they don’t keep that information. (Yeah. Right.)

She asks again for the disc. I begin to suspect that she doesn’t understand my situation. I ask to speak to someone who can understand me better.

She puts me on hold. I wait about 5 minutes. Then I’m disconnected.

This isn’t the first time I’ve wasted 30 minutes of my life dealing with Microsoft Customer Service. The last time, I had a copy of Windows XP in front of me and needed to know whether I’d already installed it on a computer. I knew I had an extra copy but wasn’t sure which one it was. I had all the key codes and other information they should need to answer this simple question, but after bouncing between two departments for 45 minutes and not getting anywhere, I hung up in frustration.

I compare this with Apple’s customer service, which is is pretty damn good.

Even Adobe was able to help me when I had a registration issue with Photoshop after my computer’s logic board was replaced. (By the way, Photoshop still works fine on the computer, despite the hard disk change.)

Looking back at all the years I’ve been using computers, it’s always Microsoft customer service or technical support that fails to provide the help I need to resolve an issue. First, it’s nearly impossible to find what might be the right phone number to call. Then, after navigating a phone tree, waiting on hold, and telling my story to someone, I invariably get transferred to someone else and need to go through the same process. Sometimes this is repeated until I realize I’m being transferred back and forth between the same two departments. Along the way, I have to deal with people who don’t speak English very well or are reading off scripts they’re not allowed to stray from. No one is ever helpful.

Why is this?

Many people don’t use Microsoft software because they hate the company so much. I can understand this.

I have to admit that I have no love for the company at all. But I use Microsoft software — at least some of it. Word is still the industry standard word processor. My editors would not be very happy if I told them no, I can’t view your manuscript edits, changes, or comments because I don’t use Word.

And Excel — well, I’ve been an Excel jockey (and a Lotus jockey before that) since 1990. It’s the only spreadsheet software I’m comfortable with. Everything else seems just plain wacky. (Think Numbers.)

What I don’t understand is how a company that’s so cash-rich and has such an enormous installed user base can’t give proper support for its two biggest products: Windows and Office. Could it have something to do with its management? Or have they simply adopted a “we’re too big to have to care” attitude because — well, they are?

What supports that last theory is that Microsoft never sends a follow-up e-mail asking me to complete a satisfaction survey. (Apple always does.) They obviously don’t want to know how satisfied I am. Why? Because they don’t give a damn.

So my laptop will remain Office-crippled until I get home to re-activate the software. Not much productivity when your primary productivity tool doesn’t work.