Better Christmas Boats

If at first you don’t succeed…

I was very disappointed with my photo of the Christmas Boats the other day. Let’s face it — I took the shot from the window of my hotel room. I set the camera on the window sill, which is very close to the ground, and I let the self-timer press the shutter so there wouldn’t be any shutter shake. The framing is awful and the exposure is only so-so. It really didn’t capture the mood here, where the boats really bring out the Christmas spirit — even in folks like me.

So tonight I took the camera with me for a walk around the north side of the harbor. There were benches along the way that I could set the camera down on. I took about 40 shots and threw away 20 of them. This was one of the best.

Christmas at Ventura Harbor

By the way, that bright point of light in the sky is Venus.

My CoolPix apparently has a night scenery setting. I gave it a try. It seems to play around with the light a bit; 100% magnification on the 10 megapixel images shows some weirdness around the parking lot lights in the distance. I’m wondering how my Nikon D80 would have handled it. Shot properly from a tripod with a cable release, of course.

Christmas Boats

Boats at Ventura Harbor show Christmas spirit.

Just a quick post to berate myself for not bringing my “good camera” and tripod with me to Ventura, CA this week and give folks a glimpse of the shot I could have gotten….

I’m in Ventura on business and my clients have kindly put me up in the Holiday Inn Express on Ventura Harbor. My room is huge with a 15-foot ceiling and prow windows looking out over the harbor. There’s also a kitchen and living room area that’s nothing to complain about. The only thing I miss is the Jacuzzi tub that was in my room on my last stay; this time, my bathroom is handicap accessible and has a shower stall big enough to drive a wheelchair into but no tub. (Just another excuse to come do more work out here.)

Christmas BoatsAnyway, out my window is the harbor and quite a few of the boats are decorated for the holidays. Lots of strings of lights up on sailboat masts. Plenty of other boats lighted, too. In fact, there are probably more lights on the boats here than on houses in Wickenburg.

Really helps spread the holiday season to all.

And makes me want to live on a boat.

I took this photo using the self-timer while setting my little Nikon CoolPix on the outside of my window. It was my workaround for not having a cable release or tripod.

I didn’t bring my Nikon D80 or tripod on this trip because I didn’t want distractions. I’ve got a tough work schedule and need to work every night and first thing every morning. The only rest I get is at meals — and they keep taking me out to eat. No walks, no sightseeing.

But next time, to hell with it. I’ll bring the camera. Scenes like this are too good to miss — or at least they would be if I had the right equipment to get a good shot. I learned my lesson. Again.

Camping in a Hangar

Not as bad as it seems.

As I type this, I’m sitting on a leather sofa in the second floor “pilot lounge” area of a friend’s hangar. The hangar is at a San Diego-area airport and the three large windows on this side of the room face out over one of the airport’s three runways. Outside it’s dark. From undefined glow of the lights across the runway that fade into the darkness, I can tell that it’s foggy. I can barely see the sweep of the white and green rotating beacon atop the control tower on the other side of the runway.

It’s 5 AM local time. I get up early no matter where I am.

If I look down out the closest window to the pavement outside the hangar, I can see my helicopter. I tied down the blades — needlessly, it appears; there doesn’t seem to be any wind here — and pushed it over to a level spot on the ramp area, clear of the taxiway. Seems weird to have it parked there, but it’s been there two nights now and no one has bugged me about it. After all, other folks park cars and other vehicles in the same place at the end of their hangars.

In looking at that fog, I’m sure I’ll be wiping the helicopter down with a towel later today. You get spoiled living in the desert.

You might wonder why I don’t put the helicopter in the hangar I’m camped out above. I could. But there’s already a Hughes 500c helicopter, a Diamondstar airplane, Jaguar sedan, and a GT40 sports car in there. There’s still a big empty space where the hangar’s third aircraft occupant usually parks his Twinstar and I probably could have fit in that space. But it didn’t seem worth the bother. A few days out on the sun won’t kill my helicopter. But with this salt-laden fog coming in, I’ll definitely be washing down the helicopter before I put it away at home later on today.

It’s wonderfully quiet here, with just some white noise — a distant hum that could be someone’s heat pump or even a generator. The heat inside the lounge, which just went on, is a lot noisier. The space I’m in takes up half the depth and the full width of the hangar below me. It’s completely enclosed and insulated, finished with nice plaster walls and carpeting. There are windows that open with screens on all four sides of the space; on one side, they open into the hangar’s main area.

There are three rooms up here, including a full bathroom, and one of the rooms has a little kitchen area, with certain conveniences conspicuously missing. There’s no stove or oven or dishwasher, but there’s a double sink and microwave and the small refrigerator has an ice maker in it. There isn’t much in the way of food in the cabinets other than coffee and the non-perishable condiments that go with it. But there’s a Starbucks off-airport, walking distance away, and I know the owner of this hangar frequently drives across the runway in his well-equiped golf cart to get his meals at the airport restaurant.

In all honestly, the second floor of this hangar is very museum-like. My friends collect Mexican, South American, and Native American art. Although their best and most valuable pieces are in their two other homes, there’s a lot of it here. There’s also a lot of weird items you’d expect to find in a museum: a copper diving mask, pull-down wall maps dating from the 1950s and 1960s, a fully restored glass-tanked fuel pump, an old Coke machine that takes dimes (with a small bowl of dimes on top and bottles of Corona beer inside), two free-standing and fully restored wood popcorn machines — the list goes on and on. Sometimes it’s neat just to look at these things. But when you pop a dime into the Coke machine and pull out a Corona, you remember that all of these things are still fully functional.

I’d take a picture and include it here, but I really think that would be a serious invasion of my friend’s privacy.

My friend is not here, although his helicopter is. He used to spend a lot of time here when the place was first built. He and his wife had lived in Wickenburg before then. His wife fell out of love with the town when the Good Old Boy bullshit that makes Wickenburg what it is started directly affecting her. From that point on, it was just weeks before she was desperate to get out of town and continue life elsewhere. She started spending more and more time in California with her daughter and less and less time at home with her husband. The hangar was a temporary solution, followed by an apartment on the coast and then a condo in Beverly Hills with a second apartment in Las Vegas. They spend most of their time in those places now, although my friend uses the hangar as a kind of getaway place when he has a few days off and wants to go flying. They still own their home in Wickenburg and have tried three Realtors in the past two years to sell it. But there isn’t much demand for a $1 million home in Wickenburg these days, even when it has a separate guest house, hangar and helipad, horse setup and plenty of acreage around it for privacy.

They want us to buy it, of course, but I’m not prepared to go into debt to buy a home and I’m certainly not going to sink myself any deeper into Wickenburg.

Mike and I have been camping out here in the hangar for a few days. Supposedly, it’s against federal regulations to live on the property of a Federally-funded airport — which is why this “pilot lounge” is missing a few necessities of life, like a bed. So we’re sleeping on an air mattress. We’re not living here, of course. Just sleeping over. We have business in the area during the say and just needed a cheap place to spend the night. My friend was kind enough to let us camp out here.

It’s a wonderful place to hang out. This airport, unlike a few I could name, has a lively population of tenants in the hangars. When I went out for coffee yesterday morning, I walked by a hangar where a man was busy preflighting a Cessna in preparation for an early morning flight. He greeted me as if he knew me and we shared pleasantries about the weather: “Great day to fly.” “Sure is.”

After lunch, we decided to drop by the hangar to put our leftovers in the fridge. We were very surprised to find our big hangar door wide open. Inside, tending to the Diamondstar, were three Brits. We introduced ourselves by name and were immediately offered coffee. It later came out that we were friends of the hangar’s owner. “Oh, well then you must come by at 5 for cocktails,” the woman said. “We have such fun.” When I mentioned I was in the area working on a video project, she hurriedly took me to meet a man named Steve who is also in film. He was stretched out on a leather sofa in his modest hangar, watching a game on a big television. The TV’s rabbit ears antenna was out of the pavement beside a gas BBQ grill. Inside the hangar was the neatest and cleanest Cessna 140 that I’d ever seen.

Later, when we returned — too late for cocktails, I’m sorry to say; I could have used one — we were treated to stories of other dinner parties in the hangar’s big lower area, with unknown pilots stopping by to join in the fun. There’s a real sense of community here. It’s more than just a place to store your aircraft. It’s a place to hang out and meet people with similar interests. It’s a place to watch the world — and the planes — go by.

It’s nearly 6 AM now and I can see a tiny bit of light in the sky. The fog is still thick on the runway; the rotating beacon is now invisible. If the tower controller have come on duty, there’s not much for them to do. It’s IFC — Instrument Meteorological Conditions — here and I’d be very, very surprised if we saw or heard a plane outside until the fog lifted. But I’ll get dressed and make a run for coffee. We have more work to do today. Then, at about noon, we’ll start the 2-1/2 hour flight back to Wickenburg.

I’m looking forward to camping out here again.

The Wayside Inn is Open

Stop in for a hamburger in the middle of nowhere.

I’ve written about the Wayside Inn before in this blog. In my post, creatively titled “The Wayside Inn,” I go into a lot of detail about the place and a visit there by helicopter back in 2003. You might find that piece interesting reading if you enjoy long, rambling stories about my helicopter travels. (Some people do.)

The short version is that the Wayside Inn is a small trailer park with a restaurant in the desert about 5 miles south of Alamo Lake. It’s accessible from Wickenburg and the rest of the world by two routes: the 40+ mile long dirt road that starts near Date Creek off Highway 93 or the combination of paved and dirt roads starting in Wendon (on Highway 60) and stretching to Alamo Lake. There’s another road from the north and I have no idea where it starts, but I do know that when the lake is full, the road is under water.

You can get an idea of its remoteness by this Google satellite image, which also includes Wickenburg. The red X is the Wayside:

The Wayside Inn on a Satellite Image

The Wayside Inn has been a destination for pilots for quite a while. It has a landing strip, but the strip has been left to get overgrown with bushes and weeds and is not maintained. So instead, pilots just land on the dirt road in front of the place. I’ll admit that there aren’t many pilots who do this. It’s mostly the folks who fly taildraggers and aren’t afraid of landing on something that isn’t a real runway. And helicopter pilots, of course.

About a year ago, the Wayside Inn burned down. I didn’t know the details, but had noticed that the building was missing when I flew from Wickenburg to Las Vegas last November. The building was simply gone.

But a few weeks ago, I saw a flyer up in Ed’s hangar. Ed is the local aircraft mechanic and he does some of my engine work, including oil changes. The flyer announced that the Wayside had reopened. I put it back on my mental list of places to go for a quick bite to eat in the middle of nowhere.

On Sunday, October 19, I had an opportunity to check the place out. I was taking a video guy and a journalist along on my Southwest Circle Helicopter Adventure. Another video guy would be meeting us in Sedona. We had a few hours to kill before we were due to arrive at Sedona Airport. I figured that a stop a the Wayside would kill some time without taking us too far from our course.

So I flew us out there. The journalist took this photo as I made my approach to landing. I set down on the big triangular area at the crossroads, across the main road from the trailer park.

Landing at the Wayside Inn

The old building had been replaced with a double-wide manufactured building. Inside, the layout was much the same as the old building had been: bar, tables, pool tables, and a limited amount of groceries and fishing supplies for sale. All of the Polaroids of fishermen and their fish were gone. The drop ceiling panels were decorated with good-luck dollar bills signed by patrons. Before we left, we added one to the collection.

The video guy interviewed the owner of the place. Turns out, he’d bought the place right before the fire had burned it to the ground. After the interview, he made us breakfast. When it was time to leave, he rode his ATV out to the helicopter with us while his dog rode on the back and asked my journalist friend why she hadn’t eaten her bacon. (She’s a recovering vegetarian.)

We’d stopped in for just about an hour. The meal was good, the price was reasonable. The atmosphere was pure Arizona “remote.”

If you’re ever out by Alamo Lake and want to stop for a bite to eat, I hope you’ll look for the Wayside Inn. If you stop in, tell them that Maria in the red helicopter sent you.

Worst Western

Or why I won’t stay in a Best Western again.

This past week, I spent three nights in a Best Western motel in Page, AZ.

There are two Best Westerns there. I stayed in the one that had no hot water for more than 24 hours during my stay.

I learned about the hot water problem when I returned to the hotel at about 8 PM on Friday night. At the time, I was told that it was unlikely that the hot water would be working before Monday. I was due to check out on Sunday.

I was paying for not just my room, but the rooms for three other guests. Since they were my guests, I felt it necessary to take action when the hot water system in the hotel broke down. Although I was on my way up to bed — I was going to be picked up at 6:00 AM the next morning by an aerial photography client — I asked the desk clerk to find alternative accommodations. I told her not to call me that night since I was going right to bed. I told her I’d check in at the desk in the morning to see what she’d found us and would talk to my guests about our options the next day.

At 5:00 AM the next morning (Saturday), I gathered up some clean clothes and prepared to walk down the block in the dark to the Travel Lodge, where the cold water Best Western had arranged for its guests to shower. (I can’t make this stuff up.) I stopped at the desk in my hotel, where I was shown a reservation for four rooms and two nights at the other Best Western in town, which I assumed still had hot water. I took the reservation sheet, put it in an envelope with a note, and slipped it under the door of one of my guests. I showered and dressed at the Travel Lodge, then walked back to the cold water Best Western. A little after 6 AM, my clients arrived and I went to work with them.

At around 11 AM, I finished with my clients and met with one of my guests. He told me that the hot water problem had been fixed. I called the other Best Western to cancel the reservations that had been made in my name.

And that’s when the shit started hitting the fan.

Apparently, the clerk at the cold water Best Western had used my credit card to reserve the rooms. The hotel has a 24-hour cancelation policy and refused to cancel the reservation.

In the meantime, we were all still checked in at the cold water Best Western (which now had hot water). My guests didn’t want to move. I didn’t either.

I need to make it clear to all that I never authorized any charges to my credit card for any hotel other than the one we were staying at.

I called several different parties at the Best Western hotel chain. After a lot of time on hold and call backs and excuses, I was told that my reservations would not be cancelled.

Today, I found four pending charges on my credit card statement for $157.73 each. There was also a $1 charge from Best Western.

Of course, I have no intention of paying these charges.

I’m absolutely appalled at the poor customer service of the Best Western chain. Specifically:

  • The failure of the Best Western Arizona Inn to promptly and professionally handle a failure in its hot water system.
  • The unauthorized use of my credit card by the clerk at the Best Western Arizona Inn to book hotel reservations that could not be cancelled.
  • The failure of the Best Western Lake Powell to cancel the hotel reservations made without authorization by another Best Western hotel employee.
  • The failure of the Best Western customer service department to cancel the hotel reservations made without authorization by a Best Western hotel employee.

Clearly, these people don’t care about their customers. Clearly, they have no understanding about customer service. Clearly, they have no problem fraudulently charging a customer’s credit card for reservations made without authorization.

I have called and written to the Best Western numerous times about this matter. They have not satisfactorily resolved it. Now I have to go through the bother of starting chargeback procedures with my credit card company. I may also need to press charges with the police against the Best Western employee who used my credit card without authorization, thus resulting in this nightmare of customer service failures.

Do you think I’ll stay at a Best Western again? Not likely. And I suggest that anyone reading this think about my customer service experience with this hotel chain before booking a room there.