Internet Frustration with a Crappy ISP

Sometimes it’s better to have no Internet service than bad internet service.

For the past two months, I’ve been living in my RV at a golf course campground in Quincy, WA. This is my third June/July here.

Some Background

Wireless AntennaThe first year, I tried to get Internet service here using what I was told was the only local provider. The provider uses wireless Internet. It picks up a signal from a nearby tower using an antenna it placed on the golf course’s pro shop roof. The signal goes down to a router and broadcasts Internet service via WiFi to those within range.

That first year, it worked okay for the short time it was available. But the groundskeeper was convinced that its wireless signal was messing with the irrigation system’s wireless signal and had it taken down after two weeks.

The second year, the service was up and running again. My camper was parked in the second space from the pro shop (again) and I was able to connect. I paid the $40 monthly fee and had relatively decent service, although speed was often an issue, especially in the evening.

This year, I’m parked in space #5 which is long enough for my new rig. I soon discovered that although the golf course was using the same provider, that provider had changed the way it did business. Rather than one router for the pro shop and campers, they had three routers installed: one for the pro shop, one as a “hotspot” for the restaurant, and one for the campers.

The Trouble Begins

The trouble began when I first attempted to connect to the RV-dedicated router. The system they used required my MAC address. I’m using three devices — my iMac, my MacBook Pro, and my iPad. So we had to set all that up over the phone. He got the MAC address wrong for one of them, causing all kinds of problems.

By the next day, I realized that I couldn’t hold a signal with the router. My Mac was reporting 3 bars when connected, but half the time, it couldn’t even see the router. Turns out, these idiots had installed a router for a campground that didn’t have enough range to cover the whole campground. I guess if you want Internet service, you need to park next to the pro shop building.

So they switched me to the password-protected hotspot router, warning me that they’d change the password once a month. Whatever. It seemed to work so I was okay.

Seemed is the appropriate modifier here. In reality, it only worked about 80% of the time. Sometimes, the router would disappear. Other times, it would be there, but would not send an IP address. Other times, it was there and sent my devices IP addresses, but those addresses couldn’t connect to the Internet. Outages like this would be frequent on some days, lasting anywhere from 2 minutes to 2 hours. One night the Internet went offline around 7 PM and didn’t come back until 10 AM the next day. The golf course pro shop was having the same problems.

The amount of frustration this caused me cannot be measured. I’d be working on an e-mail message or blog post and not be able to send it. I’d be uploading movie files to a publisher who had me on a deadline and the upload would fail. I’d try to download updates for my computer and they’d stall and eventually fail. I’d have a client calling, asking what I saw on weather radar and I couldn’t get online to look.

And then it would just work again.

Even when it did work, the speed of the connection was sometimes agonizingly slow. I mean so slow that it caused physical pain — from pulling my hair out — to use a Web browser. I couldn’t even watch YouTube videos. Even tethering from my BlackBerry has enough bandwidth for YouTube.

Service sucked and I was paying $40/month for it.

I started seriously considering a MiFi.

The D & J Show

Then there was the surprise password change.

The company is run by two guys. One guy, D, is the money guy and knows next to nothing about technical matters. He’s the guy that answers the phone when you call for help. The other guy, J, is the tech guy and I think he probably does know what he’s doing — at least well enough to get by. When you need help, you’re directed to call his cell phone, which he never answers. He also doesn’t respond to text messages or return calls.

D decided, one day, that too many people had the password for Hotspot and it was time for a change. So he changed it to the word golf. Unfortunately, 4-character passwords were not appropriate for the type of network security they were using. So, as a result, it wouldn’t work for anyone, even if they had the password.

J, upon hearing about the problem, changed it back to the old password. That fixed things — or at least brought them back to their semi-functional service level — for a while.

Sputnik

Last week, I flew up to Chelan to spend a day with a friend. I got back around 7:30 PM, and like any other computer-dependent geek, went to check my e-mail.

Sputnik?

The typos on this login screen should give you an idea of the level of professionalism I’m dealing with here.

I couldn’t connect. The router had disappeared. Instead, there was a different router name that included the word hotspot and was not password protected. I told my computer to connect. Still no joy. I launched my Web browser. And the sign-on screen shown here is what I saw.

I was paid up for another three weeks, but I had never been given login information. All I had was a password. I tried all different combinations of my name with the password to connect. No joy.

I got pissed off. I called the number on the screen and got an answering machine telling me that D was on the phone. Not likely. He was more likely gone for the day. J didn’t answer his phone. I started leaving messages, and they were not friendly. I was pissed off.

In the morning, nothing had changed. No one returned my calls — as if I had reason to expect that they might. I started calling again and still not getting through. I had to connect via BlackBerry Bluetooth tethering just to check the weather and my e-mail.

At 10 AM, when I called J again, he answered the phone. (I heard that hell froze over that day, too.)

“We upgraded the service yesterday and put in a new router,” he told me, as if I had no reason to be angry. “It should work a lot better now.”

He was full of crap but I believed him for about 10 minutes. That’s how long it took to set up an account for me and get me connected. He’d already hung up when I realized I had the same crappy service I’d had for the past month and a half.

And now I had the extra bonus of having to log in several times a day.

The login process is especially frustrating on my iPad, which won’t remember my user ID or password and must be prompted to connect by trying to access a simple Web page (I use Google.com) rather than refreshing whatever was last viewed.

Sputnik. That’s a good name for this service. It’s 1950s technology.

I’m outta here in less than a week, so the frustration will end.

And the folks at the golf course have already told me that they’re thinking of switching to another service.

All I know is that I’m not giving another dime to these clowns again.

Update: 10 minutes after posting

It Never EndsYou want irony? Here’s the message I got in my Web browser only 10 minutes after posting this whine. These guys don’t even know how to configure the obsolete software they use.

Just Because It’s Free Doesn’t Mean You Should Waste It

I’ve become the power police.

My Neighbor's TrailerThis photo shows the trailer parked in the spot next to mine. It’s been here longer than me and I suspect it isn’t going anywhere soon.

For a while, a family of four and dog lived in it. They kept weird hours. They’d come home between 9 PM and 11 PM, make a bunch of noise, and then go inside and (I assume) sleep. Occasionally, before turning in, one of them would do something in the car with the key in the ignition and the door open so it would beep-beep-beep for 20 minutes at a time. In the morning, around 10 AM to 11 AM, the door would open and they’d begin spilling out in their pajamas. After screwing around at the trailer for a while, they’d leave. The whole process would start again that night.

About a month ago, they started leaving the “porch” light on. This makes sense when you know you’re going to get in late, but what bugged me is that they never turned it off. And while this isn’t a huge deal if they’re parked all by themselves, their porch light is about 10 feet from one of my bedroom windows. It’s so bright outside at night that I actually woke up in the middle of the night last week and thought it was morning.

It was morning. One o’clock in the morning.

I considered asking them to turn if off at night when they got in, but I was too embarrassed. They were a family of four in a 20-year-old 22-foot travel trailer with a dog. I was a family of one in a brand new 36-foot fifth wheel trailer with a parrot. I had no right to whine.

About two weeks ago, they started leaving the air conditioning on all day long, even when they — and their little dog — were out. They also left the two top vents and one of the windows open. Air conditioning on, windows closed isn’t bad. Air conditioning off, windows open is good. But air conditioning on, windows open is wasteful — especially when no one is home.

The campground we’re in is dirt cheap: $200 per month for a full hookup! There’s no electric meter, so you can suck as much power as you want. But that doesn’t mean you should suck power when you don’t need to. Or blatantly waste it.

About a week ago, they stopped coming home. I don’t know where the hell they are. For all I know, they’ve been deported.

So now there’s a vacant trailer next door with its porch light on, shining into my bedroom window, and the air conditioning blowing cold air out the open vents and windows. 24/7.

It gets cool here at night — in the 60s most nights. The kind of night you want to leave your windows open to feel the fresh breeze and hear the wind in the trees.

Of course, with windows and blinds open, I get to hear the air conditioning from next door and have that damn light shining on me.

I mentioned the light to some folks I had dinner with last night. They all told me to pull the bulb out.

But last night, I did something better. I snuck around to their electrical box and turned off their circuit breaker. Instant silence, instant dark.

I slept very well last night.

They didn’t come home. Although I was tempted to leave everything turned off, I know they have an electric refrigerator — the kind you buy for a dorm room; I saw them bring it in the day I moved in — and I was worried that the food inside it (if there was any) would spoil. So before taking my walk this morning, I flicked everything back on.

Tonight, I’ll flick it off again.

I figure that if they show up, they’ll just assume the circuit breaker popped. Maybe they’ll even get the idea that they shouldn’t leave the air conditioning on when they’re not around.

The Race is On!

Some fun with geocaching.

My Twitter friend, @PlagiarismToday, and I share a few interests. One of them is geocaching.

Although I’ve been fooling around with geocaching since about five years ago, I just rediscovered it. He, on the other hand, has been seriously going after geocaches every weekend for a while.

One of the things you can do with geocaches is set up, pick up, and transport “trackables.” A trackable is an item with a tracking number on it. You log it with the Geocaching.com Web site and place it in a cache. From that point on, every time someone picks it up or drops it off in another cache, they should log it. This makes it possible for the item to not only move from one cache to another, but for the item’s owner to track where it is.

SYDI had a travel bug (like a dogtag with tracking information) and attached it to a gumby-like figure that I named Smiling Yellow Devil (SYD). I logged it into the Geocaching.com Web site and gave it a “mission”: travel to New Orleans, where @PlagiarismToday lives. With luck, the folks who find SYD will not only keep moving him from cache to cache, but they’ll move him toward New Orleans. It might take years, but eventually, I hope he gets there.

In the meantime, @PlagiarismToday has created another trackable named Flightless Bird that he’s sending my way, toward Wickenburg, AZ. The idea is that we’ll release them around the same time and see which reaches its destination first.

I’ll likely be blogging the progress of each trackable item as it moves along. To watch along with me, subscribe to the comments on this post; that’s where I’ll put the updates as they come in.

And if you’re a geocaching enthusiast along SYD’s route, I hope you’ll help him get closer to his destination.

List of Interviews Added to Site

Yes, I do promote my work.

Since one of my publishers seems unable to find instances of where I’ve made efforts to promote my work, I’ve added a list of recent radio and podcast appearances to this site. You can find the list at the bottom of the Digital Media on the new Appearances page. In most instances, you can click a link and hear the interview or podcast in question.

I want to mention here that I am available for interview or panel participation on radio shows and podcast episodes. Contact me if you have something in mind that you think I could contribute to.

I do actively promote my work as a writer. I don’t, however, feel comfortable with the level of self-promotion that some authors indulge in. If this results in lost work, so be it. I’m not prepared to sell myself like a cheap commodity to score points with a publisher who’s more concerned with self-promoted brand names than quality work.

Two Close Calls

One, another pilot’s; the other, mine.

I flew up to Chelan, WA to visit a friend on Wednesday. The weather here in central Washington State has been too good to force a cherry drying pilot to sit around and wait for rain. I’m sure my clients didn’t even miss me. (Heck, I could have been back in Quincy in 30 minutes if they needed me.)

I flew direct to Chelan, enjoying some low-flying over the wheat fields of the Waterville Plateau. I know where all the wires are up there and I wasn’t that low. But I do admit that I enjoy the rush of flying at 120 miles per hour 100-200 feet off the ground. The flat expanse of the Plateau is perfect for this kind of flying — you can cover the entire north-south distance without flying over a single home or business.

The descent down to Chelan is always a thrill. First I sometimes need to climb a bit to cross over the tops of four or six sets of high tension power lines that run east-west across the north end of the Plateau. Then I’m at the edge of the Plateau and the earth drops away to the Columbia River over a thousand feet below. My two-bladed rotor system makes it dangerous to do a nose-over dive like you might see in the movies. Instead, I have to content myself with lowering the collective almost to the floor and settling into a 1,000 to1,500 foot per minute descent rate. I always descend downriver from Chelan Airport, so I have to bank to the right and follow the river northeast. By the time I get to the airport, I’m only 100 feet above its field elevation, mostly because it sits on a shelf over the river.

I used to do this flight a lot more often when my finances were better and I could afford to fly on my own dime. Things are different now and I’ll likely make this trip only once or twice this whole season. This was my first time this year and I’ve been here nearly two months.

Three R44s Parked at ChelanMy friend met me at the airport. He’s a helicopter pilot too and he’s also in Washington to dry cherries. His helicopter is parked at an orchard. There were two other R44s parked in a field at the airport and I parked with them. But I didn’t bother shutting down. I invited my friend to join me for a flight further up the river to Brewster, where another friend of mine’s old Sikorsky S55T (and that T stands for “turbine”) is recovering from a mishap last season. We flew up the river, pointing out all the orchards we’d dried in the past along the way.

Close Call #1

Back at Chelan, I parked with the R44s again and shut down. The Airport Manager drove up with his dog in his pickup and chatted with us as I locked up. We could hear the sound of a helicopter running on the other side of an old hangar. The airport manager told us about the pilot, a man who had likely been flying helicopters since before I was born. As we chatted, we could hear the engine winding up as the pilot got the helicopter to full RPM. My friend started walking toward the hangar to get a better look at the pilot’s departure; he was out of sight from where we stood.

A sickly bang! sound rung out. It was not the kind of sound I’d ever want to hear anywhere near where my helicopter was spinning. An older helicopter came into view around the front of the hangar, flying erratically. The pilot got it under control easily and continued hover-taxiing to the fuel pumps about 100 feet away. As he set it down, my friend picked up a piece of something and started walking back to us with it.

It was a splintered piece of wood.

Meanwhile, three men in a hangar nearby came out onto the ramp. Together, we watched as the pilot shut down the engine. The blades slowed. They didn’t even come to a full stop before I saw the damage.

The outboard 6 to 8 inches of each of the two main rotor blades had been severed. My friend was holding a piece of one of them; the other one was on the ramp. The blades had struck a steel I-beam that extended out beyond the hangar walls. He’d probably hovered past that spot a thousand times in the past. This time, he cut it a bit too close.

I call this a close call because of what could have happened. The blades could have disintegrated as the pilot hovered. He could have lost control of the helicopter. We could have been dragging his injured or dead body out of the wreckage. Worse yet, the wreckage would likely have flown all over as the helicopter beat itself to death on the ground. My friend could have been struck with flying debris. Heck, I could have been struck, too. And I wasn’t even that close.

Needless to say, the pilot was very angry with himself. We all felt bad for him, but there was nothing else to do but wheel the helicopter back into its hangar until repairs could be made.

Close Call #2

I had a nice day in Chelan with my friend. We had lunch at a downtown cafe where we could sit outside in the shade. Then we went to Blueberry Hills and had some pie. (I had to skip dinner to keep my calorie count down for the day, but it was worth it. I love rhubarb pie.) Finally, at about 6, my friend drove me back up to the airport. We said our goodbyes, I climbed aboard Zero-Mike-Lima, and started up.

A small private jet made a magnificent departure from the short runway just before I was ready to take off. He climbed out as if a rocket were strapped to his back.

Conscious of the wires around three sides of my landing zone, I took off on the fourth side, heading right over the river. I didn’t climb much; once I was over the cliff, I was already at least 500 feet over the river. I flew downriver at that altitude for a while. I wanted to follow the river all the way back, but there was a fire burning near Wenatchee and I’d forgotten to call the FSS to see if there was a TFR. So I figured I’d just go down the river a bit before I climbed back up to the Plateau and made my way back that way.

Powered Paraglider

You can find this photo of a powered paraglider on Wikipedia.

I saw the other paragliders first. There were at least five of them, flying in lazy circles about 200 feet above my altitude, to my left. They were close enough to see their colorful canopies, but not close enough to see whether they were powered. But I didn’t look long. Movement much closer caught my eye and I spotted one at my altitude less than 1/4 mile away.

I swerved to the right, away from him. I then kept scanning the airspace all around me, looking for others. Thankfully, I came up empty.

My onboard video camera caught the action. This is a clip from the flight. The paraglider is in the picture right from the beginning. Look slightly right of center near the top of the frame. His canopy is yellow. I spotted his friends at about the 0:09 mark and banked a bit to the right; I spotted him at 0:15 and made a more aggressive turn.

The quickness of this encounter (or near encounter) is quite evident in the video clip. The video is only 20 seconds long. When you’re moving along at 120-130 miles per hour, things happen fast. It turned out, he was going the same way I was — and I’m pretty sure he was powered — so he probably didn’t even hear me coming up behind him. At his near-stationary speed (when compared to mine), I was upon him only seconds after he came into view.

I am not accustomed to seeing any aircraft other than helicopters at my altitude, so to say that this shook me up a bit is an understatement. Just because you don’t expect to see something doesn’t mean it isn’t possible.

No More Mishaps

The rest of the flight was uneventful.

I climbed up to the Plateau, crossed over the big wires, and settled down for another relatively low flight across the wheat fields. I took a detour later on, following a canyon down into Lower Moses Coulee, over the town of Palisades and out over the Columbia River south of Wenatchee and its fire. I flew low-level along the eastern shore of the river to Crescent Bar, then climbed up to the Babcock Bench to scout out a geocache location up there. From there, I flew out to Quincy Lakes, overflew the Ancient Lakes and their waterfalls, scouted another geocache location, and headed back to the ag strip where I’m based until July 20.

I’d flown a total of about two hours. It was my first time out flying in two weeks. (I sure wish it would rain again soon — if only to wash the dust off the helicopter.)

It was good to get out — and good to get shaken up a bit. I’d seen two instances of complacency rearing its ugly head. Fortunately, no injuries; just lessons learned.