A Few Aerial Views from Today’s Flight

Any excuse to fly.

Don and I went flying today. Don had left his jacket at the Payson Airport (PAN) restaurant. I had just gotten a pair of Bose A20 headsets I wanted to try. Seemed to make sense to fly up to Payson, retrieve Don’s jacket, and give the headsets a try.

We left Deer Valley Airport (DVT) at about 10:30 AM. As usual, I had a GoPro hooked up on the helicopter’s nose, recording 720p video. The photos throughout this blog post are frames from the resulting 2 hours of video. I figure I’ll let the photos and captions tell the story.

Northbound over DVT
My usual view of DVT as I depart to the north. Helicopters are instructed to cross the runway midfield at 500 feet AGL. Planes take off and land beneath us; the traffic pattern is above us. (You can see a complete departure on video here.)

Johnny Carson's House?
Don was told that this little ranch once belonged to Johnny Carson. Who knows? All I know is that it’s in dire need of a new roof right now.

Indian Ruins
Although nearly impossible to spot in this photo, this ridge was completely covered with the ruins of an ancient indian pueblo. I can think of nearly a dozen such sites — all inaccessible by road or trail — in Arizona.

Desert Valley View
On first reviewing the video, I thought this was the Verde River Valley. It’s not. The Verde River is over the next mountain range. Whatever.

Verde River
We joined the Verde River just north of Horseshoe Lake, which is pretty much empty right now.

Verde River
The river twists and turns through a canyon that’s wide in some places and narrow in others.

Verde River
Sometimes I follow the river quite closely.

Verde River
It’s great to fly with another pilot who doesn’t freak out when you bank a little sharply. What do you think? Not quite 45°, huh?

Verde River
The trees along the river — and in any narrow canyon where cottonwoods can grow — are all beginning to change color.

Verde River
Who says Arizona doesn’t have seasons?

East Verde River
At the Confluence of the East Verde River, we turned right and followed that toward Payson. The wind kicked up here and we got bounced around a little, but nothing bad enough to spoil the flight.

Payson Airport
Eventually, we arrived at Payson Airport. I crossed the runway midfield low-level and set down on the ramp.

At the airport, Don and I went into the restaurant and had a late breakfast. There were boxing up pies for sale — tomorrow is Thanksgiving after all — and I bought two of them. Don and I dug into one right at the restaurant, since Mike doesn’t like strawberry rhubarb and Don and I both do.

Departing Payson
We took off along the taxiway (sort of) and headed south along the main road toward Roosevelt Lake.

Rye, AZ
Along the way, we passed over the town of Rye, shown here in its entirety from about 500 feet up.

Tonto Creek
We hooked up with Tonto Creek and followed it down along a canyon neither of us knew existed. There’s nothing I like better than discovering new places when I’m out flying. This might have been the first time I’d flown between Payson and Phoenix.

Roosevelt Lake
Eventually, we reached the north end of Roosevelt Lake on the Salt River. The water level was down, but not nearly as much as Horseshoe Lake.

Roosevelt Lake Bridge
The lake is created by a dam on the Salt River. There’s a really nice looking bridge near it. I had to get kind of close to get this shot. Funny how the water looks green from certain angles.

Dam at Roosevelt Lake
We rounded the bend at the dam and headed down the Salt River Canyon toward Phoenix.

Apache Lake
Next up was Apache Lake, shown here near the motel/marina complex, which is quite a way down the Apache Trail’s unpaved road. As we neared the canyons on the downstream side of the lake, the wind started bouncing us around pretty good.

Apache Lake Dam
This dam creates Apache Lake. Two items of interest here: the helipad on the lake side of the dam itself — really! — and the network of wires running down the canyon. I would not like to land at that helipad. (Well, actually, I would, but that’s because I’m curious to see if I could do it gracefully.)

Canyon Lake
Canyon Lake is one of my favorites. A bit more accessible by car than Apache, the lake winds through canyons after this point. Next year, when I bring my little boat back from Washington State, I’ll take it out on this lake for a weekend with my camping gear. Lots of places to camp along the lake.

Saguaro Lake
We flew past the big “S” of Saguaro Lake from the uptake side. Saguaro is the most accessible of the Salt River Lakes so it’s usually the busiest on weekends. We flew over on a Wednesday, so it was pretty quiet.

Fountain Hills
After flying along the Salt River for a while and seeing a handful of wild horses standing in shallow water there (sorry, no good photos), we headed west, over Fountain Hills.

Scottsdale
Then we crossed over the southmost end of the McDowell Mountains and descending into the Scottsdale area. We headed toward Scottsdale Airport (SDL) and crossed over the top at 500 feet AGL, right behind a Cessna doing touch and goes. Then I adjusted course to Deer Valley Airport.

Landing at Deer Valley
I landed at Deer Valley from the west, as I usually do, making a sharp right turn over Deer Valley Road. The red circle in this photo is my landing zone at Atlantic Aviation there. It’s a tricky LZ, mostly because it’s such a tight confined space and there’s a few light poles to avoid on the way in.

Don left while I took my time getting my things together. It had been a nice day out.

Any excuse to fly works for me.

Adopting Charlie

The state of dog adoption in Arizona … and elsewhere?

Jack the Desert Dog
Jack, the desert dog.

Last year, our dog Jack became ill and had to be put down. It was heartbreaking for us. Jack was only about 10 years old and he was a great dog that was really part of our lives.

Since our lifestyle was in flux, with me away from home nearly half the year and Mike commuting weekly between our Phoenix and Wickenburg homes, we decided to take a break from having the responsibility of caring for a dog. But this past summer, we began talking about finding a replacement for Jack — for filling the void his death had left in our lives.

I knew several people who were taking in foster dogs. Wickenburg had a Humane Society branch and was looking for foster homes. It seemed like a good idea — to take the responsibility of caring for a dog when it was between full-time homes.

But I soon learned that the approval process for becoming a foster home for a dog was long and drawn out, requiring multiple interviews and visits to our home. I knew they’d never approve us — one of the things they required was an enclosed backyard and although our Wickenburg yard has a low wall around it, it doesn’t have a fence. We live on 2-1/2 acres of desert and our dogs have never strayed out of our yard — let alone far from our house.

So it looked as if fostering a dog was not an option.

I also inquired about adopting a dog from the Wickenburg humane society. It shouldn’t surprise me that they had the same requirements. Apparently, they thought it was better for dogs to live with them in cages than to live with a loving family who might actually give them a life beyond a cage.

I can’t tell you how angry this made me.

Early last week, Mike met a woman who rescues Australian shepherds with visual or aural impairments. She told him about a big adoption event at the Franciscan Renewal Center on E. Lincoln Drive in Scottsdale. She said there would be lots of dogs up for adoption. So on Saturday morning, at 10 AM sharp, we were among the hundreds of people who showed up for the event.

There had to be over 200 dogs up for adoption. We looked around; it was hard to choose. We were interested in border collies and Australian shepherds but didn’t need (or even want) a full-bred dog. Jack was a mix of those two breeds, so we were familiar with them. But we just wanted a dog that was smart, could be trained to mind us, and wasn’t too big. We were especially interested in a dog that could be trained to be out in the yard by himself — with us at home, of course — and didn’t need to be on a leash all the time.

We found a group that rescues border collies and saw one we liked. I asked about the dog, who seemed very timid. Jack had also been timid, but he came out of his shell within two days.

“Oh, that’s one of the Texas dogs,” the woman told me, as if I should know all about the “Texas dogs.”

“He’s from Texas?” I asked.

“Well, haven’t you been to our Web site?”

I admitted I hadn’t.

She then proceeded to show me a printed “catalog” — what else could I call it? — of dogs available for adoption and explained how the adoption procedure worked. It was the Wickenburg humane society all over again, but with this group, we’d get multiple visits by the dog’s current foster “parent” before and after taking delivery of the dog to make sure everything was okay.

I told her I didn’t like shopping for a dog in a catalog.

She explained that even if I found one online that I liked, it might not be available. Or they might recommend a different one based on our lifestyle. In other words, the catalog was window dressing to suck you into the process — the long, drawn-out process that made you question your worthiness for owning a dog — before you’d be permitted to give the dog a home.

At least those dogs had foster families. As far as I was concerned, they’d be better off staying where they were.

We inquired at a few booths that had dogs that interested us and got the same bullshit routine.

Let me set something straight before you all jump on me. I’m not so naive to think that all dogs go to great homes. I know that some people are abusive or adopt for reasons that might not be in the best interest of the dog. I know that not everyone takes as good care of their animals as we do. I know that many dogs spend most of their time in outdoor kennels or, worse yet, crates. Some are abused. Some are neglected. Some have really crappy lives.

But I also know that a dog that lives with us has a very good life. While we don’t permit a dog to sleep in bed with us — or even sit on the furniture — and we don’t allow anyone to feed a dog from the table during meals, we do treat our dog like a member of the family. He lives indoors with us and sleeps in our bedroom on his own bed. He comes with us anywhere we can take him. He’s well-fed, gets all his shots, and gets professional medical attention promptly if he needs it. We play with our dog, pet him for no reason other than to show how much we love him, and teach him tricks. Our dogs have always been well-behaved and devoted to us. It’s a mutually beneficial relationship — the way we think a person/dog relationship should be. Best of all, because I work from home, our dog is seldom left alone for more than a few hours each week.

So I know damn well that I can give the right dog an excellent life — far better than he would have living in a cage at the Humane Society or maybe even with a foster family.

I’m not interested in trying to prove it to a bunch of strangers who would be judging me by the type of fence I have in my backyard.

Fortunately, we did find a dog we liked in the booth of an adoption organization. In fact, we found three.

I knew this organization was different from the others — they’d put low fencing around the entire booth and most of the dogs ran lose inside it. (Most of the other booths had their dogs in cage-like crates or on leashes held by foster families.) They were all mutts, all healthy looking, and all getting along fine together. We’d stopped there on the way into the event — they were right near the entrance — and Mike had liked one of the dogs. That dog had been adopted during the 40 minutes or so since our first visit. No bullshit there; this organization wanted to find homes for its dogs immediately.

When I showed interest in one of the dogs, the woman in charge, Carrie, immediately offered to let me take it for a walk. Unsupervised, if you can imagine that.

It was a small black dog with short hair. She was about a year old; the woman still had its mother, which was part Australian shepherd. The dog didn’t want to leave the pen containing her friends, but I was encouraged to just tug her out on the leash. We took a short walk; the dog was very skittish. But when I knelt down to reassure her, she was fine. I could see that with a little work, she’d be a good dog.

Mike, in the meantime, was looking at another dog who was larger and more self-assured. He said the dog was alert and following his every move. He was also one of the few dogs there in a cage-like crate — I think that should have given us a clue about his personality. Once out on a leash, he was pulling Mike everywhere, sniffing everything, trying to get to know every other dog. He was not controllable — at least not yet. I walked him for a while and soon got tired of the pulling. That dog would need a lot of work to get under control. Were we willing to put the time and effort into doing it right? I didn’t think I was.

Charlie the Dog
This is Charlie in the truck on the way home from Phoenix.

We went back just as a helper brought back a black border collie that had just been to the dog wash. He looked terrible — wet yet still kind of matted — but reminded me a lot of Jack. We took him for a walk. Although he didn’t want to go with us at first, we didn’t have much trouble pulling him away. He was more confident than the little dog I’d walked, but less outgoing than the larger dog Mike had walked. He felt right.

His name was Charlie.

Charlie had been picked up by Animal Control — the same folks we used to call “the dogcatcher” when I was a kid — in Show Low, AZ a week or two before. He had a collar but no tags. No one had claimed him. Carrie’s organization works with Animal Control in Show Low and had picked up Charlie and brought him down to Phoenix. He’s about a year old and Carrie claimed he might be full-bred border collie. (I tend to doubt that, but don’t really care. I wanted a dog, not a label.) He’d been to the vet to be neutered and get his rabies shots just the week before.

He was a stray dog without a home. Just like Jack had been.

We decided he was a good match for us.

We filled out some paperwork and some money changed hands. Carrie’s helper helped Mike cut off Charlie’s old collar — the buckle was broken — and put on a new one. We put on a leash and left. Mission accomplished — same day — no interviews, no home inspections, no trial periods.

On the way out, we stopped to ring a bell the Franciscans had set up to signal an adoption. Peopled nearby clapped and cheered and congratulated us. The Phoenix Animal Care Coalition (PACC), which had sponsored the event, gave us a bag of goodies that included sample dog food, dog shampoo, a tennis ball, and PetSmart coupons.

Back at the car, I spread some throw rugs on the back seat. It didn’t take much coaxing to get Charlie to jump in. We rolled his windows down halfway, just in case he was the kind of dog who like to stick his head out. (He wasn’t; at least not then.) Then we drove him to the PetSmart near our condo and brought him inside with us. We bought him a new bed, some chew sticks, a dog dish, a water bowl, dog food, dog cookies, and a toy.

Back at the condo, we let him walk around to check the place out while we loaded up the truck. He was very interested in Alex the Bird. We put his new bed in the back seat of the truck beside Alex’s lucite box and coaxed him up on top of it. Then we made the long drive to Wickenburg, making two short stops along the way. He was very well behaved and snoozed for most of the drive.

At home, we fed him and made sure he had water before doing the odd jobs we needed to do around the house. We walked him around outside the house, both on and off leash. He stayed close by and showed no desire to run off. He chased a lizard under a woodpile and, when I called him, he came right to me.

Mike brushed him, removing a shopping bag full of old hair. (Better in the bag than on my carpet!) He looked a lot smaller — and thinner — with the extra hair gone.

We discovered that he didn’t know how to climb stairs, but Mike fixed that by giving him a few gentle tugs on the leash as he started up the stairs; once he got past the first four steps, he was fine. (No trouble coming down later, either.) When I sat on the sofa, he jumped up next to me and I told him to get down. We went though this three times before he understood and lay down on his bed, which we’d brought upstairs for him.

Later, after it had cooled down, we took him to the dog park. I’d been there once before, with Jack. Jack didn’t like playing with other dogs. Charlie does. We stayed for about and hour and chatted with the other dog owners. Most of them were pretty amazed by how well Charlie got along with the other dogs and how he already knew us, after less than six hours with us.

Last night, he slept on his bed or on the tile floor outside our bedroom door. He was quiet. He didn’t have any accidents in the house.

This morning, he came downstairs for breakfast with me. I fed him and he gobbled it down. Later, after breakfast, we fed him some more. We need to fatten him up a bit; he really is too thin. I’ll take him to our local vet on Monday, if I can get an appointment, and weigh him so we know how much he should be fed. I’ll also ask whether puppy food would be better than adult food for him until he’s at the right weight.

Today, we left the back door open wide enough for him to go out on his own. He stayed close by, except when he was chasing rabbits. He got into some cactus but managed to pull most of the bigger spines out on his own; we pulled the rest out while he waited patiently.

Later today, we’ll take him down to Box Canyon, where the Hassayampa River flows through a narrow slot canyon. We’ll see what he thinks about riding in the back of a Jeep with the side and back windows off and whether he likes water.

This week, we’ll buy him one of those soft-sided Frisbee-like discs to see if we can teach him to catch.

And I’m already looking into sheep herding training for him, just to see if he’s got what it takes to be a real ranch dog.

For the next ten to 15 (or longer?) years, Charlie will be our not-on-the-furniture, no-begging-at-the-table, no-jumping-up-on-people-univited kid.

He’s a lucky dog — even if most dog adoption agencies don’t think we’re good enough to have a dog — and we know we’re lucky to have him.

Why I Canceled My Netflix Account

Goodbye NetflixDamaged discs and idiotic customer service.

Last night, I canceled my Netflix account. I hadn’t intended on doing so when I called customer service, but it’s the bullshit I encountered on the phone that made the decision easy for me.

My Netflix Account

I had a Netflix DVD-only account. Well, until recently, I had a Netflix unlimited three DVD plus streaming account. But when Netflix decided to split the two types of service and charge customers for each of them separately, I did away with streaming. After all, I’m living in an RV and get all my Internet access via a MyFi wireless device with a 10GB per month cap. Streaming video with my setup is not only impractical, but stupid and costly.

Of course, since I’m parked on the edge of a cliff overlooking a valley, I don’t have cable TV. And I don’t have a satellite dish. And my antenna picks up about 6 television stations. My inability to get live television doesn’t bother me much since I simply cannot tolerate commercials. At home, any TV I watch is via DVR with the remote in my hand. Here, I catch up on television series — normally a few years after the show has aired — via DVD. Hence, the Netflix account.

The trouble is, it’s gotten to the point where more than half the discs I receive from Netflix are damaged. Although I’ve had a few cracked discs, more often, the damage is scratches that cause the video to lock up, skip, and do other annoying things. While I’m willing to accept an occasional annoyance — perhaps once every month or so — when every second disc that arrives is screwed up, I run out of patience.

Last night, it came to a head. I received my third damaged disc in a row and I wasn’t satisfied with checking a few boxes on the Netflix Web site. It was pretty obvious that they were ignoring the check boxes. It was time to make some noise, to vent.

The Call that Ended it All

Calling Netflix customer service works like this:

  1. Log into your Netflix account.
  2. Navigate to the Contact Us link.
  3. Find and click the link for calling customer service. A toll-free phone number appears onscreen along with a six-digit code to expedite your call. This code is evidently unique to each account or call you make.
  4. Call the phone number.
  5. When prompted, enter the code.
  6. Wait, on hold, for a human to pick up while crappy hold music plays in your ear. Yesterday, this took about 5 minutes.

Of course, the longer I wait on hold, the more annoyed I get. So even the calming voice of the guy answering the phone at Netflix customer service at 10 PM on a Monday night wasn’t enough to cool me off. I immediately went into a rant about the number of damaged discs I was getting and how completely unreasonable it was. I wanted them to note my complaint on my customer record and tell me what they could do for me about it.

He made various sympathetic noises and told me how sorry he was. And then he did something that pushed me over the edge: he asked for my name.

“I just entered a six-digit number that appeared onscreen for my account while logged into Netflix. Doesn’t it pull up my name?”

“Yes, it does,” he confirmed. “But I need you to verify it.”

This made no sense to me. “But I’m logged into my account. My name appears at the top of the screen. Even if I wasn’t the account holder, I could easily read that name off the screen.”

“I need you to verify your name before I can help you.”

“But I verified my name when I punched in those six digits.”

“No, that just brought up your account. I need you to verify your name.”

“But the only way I could get those six digits was to be logged into my account.”

“I need you to verify your name before I can help you.”

“You’re reading off a script.”

“No, I’m not,” he said. He must have been lying. Then he repeated, “I need you to verify your name before I can help you.”

I cannot begin to explain how angry this conversation was making me. “I refuse to play this game,” I told him. “I have proven who I am by entering that code. I will not allow you to drag me into your game.”

“It’s not a game,” he said. “I need you to verify your name before I can help you.”

“I want to talk to a supervisor.”

A pause. I guess he punched the button to bring up the screen that tells him what to say when a customer asks to speak to a supervisor. “I can see if a supervisor is available, but I’m sure I can help you.”

“But you won’t.”

“I need you to verify your name before I can help you.”

“I want a supervisor.”

“I’ll see if one is available. I need to put you on hold.”

“Fine.”

He put me on hold. More of the same crappy hold music. Each minute that ticked by made me angrier. I was so sick of playing bullshit customer service games. I’m not an idiot. I don’t like being treated like one. By this point, I was already beginning to think that my Netflix account wasn’t worth the headache it was giving me that night.

About three minutes later, he came back on the phone. “I have a supervisor on the line. I’ll conference you in.”

“Fine.”

The supervisor came on the phone. He introduced himself as Daniel — I think; do I really care? He came right to the point: “Can you tell me your name?”

“Sure,” I said. “I can tell you my name. But I won’t.”

“I need you to verify your name before I can help you.”

“You have my name on the screen right in front of you. I typed in a code so that screen would appear. I don’t see any reason to tell you my name when I’ve already verified my identity by entering that code, which could only appear for my account.”

“I can’t help you unless you verify your name.”

He made the decision for me: “Then cancel my account,” I said.

“I’d be happy to cancel your account if you’d give me your name.”

Maybe he thought he was being funny. I didn’t think so.

“Well, since I’m already logged into my account, I’ll just cancel it myself.”

I hung up and clicked the Cancel Membership link. I then filled in the survey to indicate that the reason I was canceling was that there were too many damaged discs and I had a problem with customer service.

Netflix Doesn’t Care

Does Netflix care that it lost a customer due to its bullshit customer service scripts? I’m sure it doesn’t. And I think that’s part of the problem.

Companies don’t care about their customers anymore. All they care about is collecting our fees and providing the minimal service they can for what we pay. They make us jump through hoops when we want to contact them — get online, log in, navigate to a screen, dial a number, enter a secret code, wait, and then repeat information they don’t need. I’m tired of it, I’m tired of paying for inferior service and then facing aggravation when I want to complain.

So I’m done with Netflix.

I’m probably better off without Netflix. I certainly will save some money. And the time I don’t spend staring at the idiot box is time better spent reading or writing or even doing crossword puzzles. Stuff that might actually improve my brain instead of sedating it.

Grounded at the Grand Canyon

Weather. Again.

This week, I’m on a Southwest Circle Helicopter Adventure with two very nice folks from California. Although this helicopter excursion normally runs 6 days and 5 nights, these folks expanded the trip to add 2 more days at Lake Powell.

The weather was an issue from Day 1, when we departed Phoenix Deer Valley Airport and headed north to Sedona. Although the forecast didn’t seem out of the ordinary — mild temperatures, light winds, clear skies — an odd white haze had settled over the Phoenix area, making visibility poor. It was like flying in Los Angeles. Ick.

Oak Creek VillageSo instead of giving my guests their Phoenix Tour and heading up the Verde River on Day 1, we took a shorter route to Sedona that overflew Lake Pleasant and stayed within several miles of the I-17 corridor. I figured I’d save the scenic flight for when visibility was better. I also expected visibility to be better in the Sedona area and was very surprised that it was not.

Of course, I watch the weather closely on these trips. Heck, I seldom go for more than a few hours without checking the forecast for the next three days and destinations. That’s how I knew the wind would kick up at the Grand Canyon for Day 2 and likely keep blowing through Day 3.

White Haze on Coconino PlateauThe flight to the Grand Canyon on Day 2 wasn’t anything special — except for that white haze that persisted, even up on the Coconino Plateau. Very odd for Arizona. It wasn’t blowing dust, either — the wind wasn’t strong enough for that. Just an ugly haze.

We got to the Grand Canyon in time for my guests’ helicopter tour with Maverick Helicopters. We then piled into my redneck truck, which lives at the Grand Canyon during the winter months, and went into the park. I set my guests free to enjoy their day at the South Rim and did my job: getting their luggage into their rooms. Then I relaxed in my own room. I’d been at the Grand Canyon so many times when the weather was so much better. I was tired and thought I’d take it easy for the rest of the day.

Of course, I still watched the weather. I wasn’t happy about what I saw for Day 3. Winds 25 gusting as high as 41 would make for a rough flight out of the area. And then there was the 90% chance of precipitation with 100% sky cover. The forecasters said to expect snow flurries with accumulations under 1 inch. This was a far call from the blizzard I’d experienced at Bryce Canyon the month before, so the snow didn’t worry me much. It was the cloud cover. I knew how low clouds could get at Grand Canyon Airport. If they came too low for a safe, VFR departure, we’d be stuck.

One of the drawbacks to scheduling a Southwest Circle excursion is that everything needs to be booked and paid for in advance. Last minute cancellations are not only costly, but they cause nightmares in merely making changes. For example, if we missed a Monument Valley date, we would likely not be able to stay there the next night — the place is booked months in advance. My guests were scheduled to take an Antelope Canyon Tour on Day 3 and a Lake Powell boat ride to Rainbow Bridge on Day 4. Although Antelope Canyon could likely be rescheduled, the boat trip could not. So weather delays cause nightmares for me during a trip. It’s for that reason that I usually can’t relax until we reach Monument Valley, normally on Day 4.

Grand Canyon DawnDay 3 dawned gray but with plenty of visibility. I even got out and snapped a few photos when the sun poked through some clouds and illuminated one of the rock formations in the canyon near Bright Angel Lodge, where we were staying. I grabbed some coffee, went back to my room, and checked e-mail. An hour later, I peeked out the window and saw that it was snowing.

It was 7 AM. We were scheduled to leave at 9 AM.

Over the next hour, visibility dropped to near zero and the snow came down hard and fast.

After dealing with an almost flat tire on my redneck truck, I called my guests and told them we’d be delaying departure. I got their room checkout time extended to noon.

By 9 AM, it was pretty obvious that we weren’t going anywhere anytime soon. I shot this video outside the Bright Angel Lodge, right on the rim of the canyon. (I added the voiceover later that night.) Trouble was, I couldn’t extend our stay at the Canyon and I had all those other activities scheduled.

My Redneck Truck, with SnowI felt bad for my guests. They’d spent a lot of money on this trip and now they were stuck at a scenic place with no scenery and no helicopter flight to get them to their next destination. So I became their driver for the day. After realizing that the truck was not likely to make it to Desert View (on the east end of the park) before the roads were cleared, we stopped at the Visitor Center and the Geology Museum before heading into Tusayan (the tourist town outside the park) for lunch. The plan was for them to see the IMAX movie across the street next.

By 1 PM, the weather seemed to be clearing out. As we ate lunch at a “steakhouse,” I came up with a plan. While they were watching the movie, I’d prep the helicopter for departure. If the visibility held, we could escape to the east and arrive in Page before dark. (I’d already rescheduled their Antelope Canyon tour for Day 5.)

Icy-covered HelicopterBut that plan failed miserably. When I got to the airport, I found the helicopter’s right side — the side facing the weather — completely iced over. The main rotor hub, the tail cone, and the tail rotor were all coated with ice. Even the skids looked frozen to the ground. And, of course, there was a good helping of snow in the fan scroll (again!) and even some inside the air intake port. The temperature had dropped by 10°F and it was now below freezing. It would not warm up again that day. The helicopter was officially grounded.

Cloudy CanyonI wound up driving them to Page. The trip should have taken just over 2 hours, but since the weather was clearing enough to see into the canyon, we made several stops along the way. We arrived in Page at 8 PM. I checked them into their room, made sure they were set for the next day’s boat ride, and checked into my room at the Day’s Inn.

Grand Canyon JuniperNow what I needed was a thaw — temperatures above 32°F. I must have called the AWOS number for GCN a dozen times before 10:30 AM on Day 4. Then I climbed into my redneck truck and made the trek down to Grand Canyon Airport. It took 2 and a half hours with just one stop to snap pictures of a very different (from the previous day) view.

The temperature was about 36°F when I arrived at the airport. The sun — my friend! — was playing hide and seek with thick, layered clouds. But the tour operators were all flying — visibility was great! Even the wind was not a factor. Most of the ice on the outside of the helicopter had melted. I just had to resort to my hot water trick to melt all the snow out of the fan scroll. After a good preflight, I started it up. A little rough at first and it took a full 10 minutes to warm up. But then I was ready to go and, after getting clearance from Grand Canyon tower, took off and headed east.

Echo CliffsThe flight was, for the most part, smooth. I ran the video camera (as you might expect) and captured some good footage over the Little Colorado River Gorge and along the Echo Cliffs. I set down on a helipad at Page Municipal Airport at 3 PM.

Today, the weather is clear with not a cloud in the sky. My guests are just finishing up their Antelope Canyon Tour. Tomorrow, we’ll continue on our way, winding up at Monument Valley in the early afternoon. So far, the forecast looks great.

Let’s hope it stays that way.

So You Want to Be a Helicopter Pilot, Part 4: Choose a Reputable Flight School

Get what you pay for.

The quality of your training will be determined by your flight school. And believe me, you want the best training you can get.

Some Basic Tips

Here’s a bunch of tips for choosing a flight school; sadly, most of them are “don’ts” because of the kinds of marketing tactics some schools use:

  • Don’t be lured by ads for cheap training with promises of jobs at 300 hours of flight time. These schools are not interested in turning out quality pilots. They’re interested in attracting as many wannabes as possible to fill out their bottom line.
  • Don’t get fooled by schools that make verbal promises about hiring all graduates as flight instructors. A verbal promise isn’t worth more than the paper it’s written on. Many flight schools will tell you anything you want to hear to get you to sign up. Besides, wouldn’t you rather get trained at a school that chooses the best CFIs as instructors than the one who takes any CFI as an instructor? And do you really think they can hire all of their graduates? What happens when graduates hired as CFIs outnumber students? How many hours of flying will you get then?
  • Don’t look at the biggest or smallest schools. Look at schools somewhere in the middle. These are the ones where you’ll have the benefit of several CFIs on staff while still getting some level of personal attention.
  • Check into the experience of the training staff. Find out how many hours of flight time the chief flight instructor and some of the other flight instructors have. Find out whether any of them have real-life flying experience. Flight schools that offer tour and charter services also offer opportunities for their CFIs to get the kind of experience they’ll use in future jobs.
  • Once you’ve got the flight schools narrowed down to one or two, talk to some of the students and flight instructors there. See what they think. Try to get the contact information for one or two graduates who have moved on to see whether they thought their training at the school helped them succeed.

Don’t be lazy and take shortcuts here. Your future starts with your training. Do your homework. You’ll be amazed by what you learn.

Equipment

Learn to Fly Here SignThere are a lot of people who make a big deal over the kind of equipment used for flying. There are three basic helicopters used for training: Robinson R22, Schweitzer Schweizer 269/300 (which has a bunch of other names), and Enstrom F28F and 280FX. News flash: They’re all good.

The R22 is an extremely “squirrelly” helicopter. It really takes all of your attention to fly. Its two-bladed system makes it unsafe for aggressive or low-G maneuvers, but ground resonance is not an issue. Robinsons are widely respected and widely used in flight schools.

I can’t speak firsthand about the Schweitzer Schweizer since I’ve never flown one. I know that as a helicopter with a fully articulated rotor system, it’s capable of performing far more aggressive maneuvers than a Robinson. I’m not sure if that’s a good thing. It is susceptible to ground resonance. I have heard that its glide slope in autorotation is steeper than an R22 but can’t back that up with facts and figures.

I have flown an Enstrom and, in all honesty, I wasn’t impressed. The excessive vibrations really turned me off, but that could have been caused by the blades being out of balance or some other maintenance issue on that particular aircraft. It also has a fully articulated rotor system, but I can’t recall hearing anything about one getting into ground resonance. I don’t know enough about its flight characteristics to pass judgement on it.

Most pilots favor the helicopter they trained on. That’s true with me. Not only did I learn in an R22, but I owned an R22 Beta II for four years and put at least 1,000 hours on it. But who knows? If I’d trained in a 300, I might have all kinds of love for it instead.

I’m hoping that folks reading this who have more knowledge about the other two aircraft will comment on their experiences. (Warning: I will not allow an equipment-bashing comment thread to form for this post. Present facts about what you know; not hearsay about what you don’t.)

I certainly don’t think you should pass up a flight school because of the brand of its equipment. The age, maintenance quality, and condition is far more important. You want a flight school with its own hangar and maintenance facility. You might even want to take a look at it to make sure it’s relatively neat and clean and the mechanics look like they know what they’re doing. A place with friendly mechanics who are willing to talk to you when you have a mechanical problem or question will certainly help you get more out of your flight training.

There’s one other thing to keep in mind. Some flight schools have one or two turbine helicopters on hand that they use for charter work or even training. When trying to get you to sign with them, they might hint or even promise that they’ll give you a certain number of hours of turbine flight time. Get any promises in writing. It is not uncommon for flight schools to give students the impression they’d get turbine transition training in a package deal and then, for some reason, not provide it. Either the aircraft was down for maintenance or there were too many other pilots queued up for time in it or there was an additional fee that was never discussed. If a turbine aircraft is dangled like a carrot in front of you, get all the facts about flying it before signing up.

Beware of Package Deals

And that brings up the topic of package deals. My advice is this: Do not sign with a school that forces you to enter into a contract for all training and pay them a bunch of money up front. (This was also pointed out by Damien in comments for Part 2 of this series, which discussed funding your flight training.) You do not want to be contractually tied to any flight school (at least not without a contractual way out that won’t cost you anything) and you certainly don’t want them getting money upfront (beyond reasonable prepayments) for services yet to be rendered.

If there’s anything the Silver State debacle taught us, it’s that flight schools aren’t always around forever. If they fold with your money, you’re out of luck.

Equally important is that if you decide after a few weeks or months of training that you don’t like the flight school and want to continue training elsewhere, you have the freedom to do so. And believe me; this happens more often than you think.

Networking Potential

Keith, who has far more experience flying far more equipment in far more places than me, pointed out in comments to my earlier post about age:

I know several aspiring pilots who I have counseled about the helicopter business but I hesitate to recommend a school to them. My usual advice on schools has been pick the best ranked school that provides the greatest possible chance to get that first job.

It is a little discouraging to me to have to tell an aspiring career pilot that all the good grades, excellent flight reviews and mind numbing study may come to not if they don’t make that first job happen for themselves. Perseverance helps but choosing the right place to train and the connections and recommendations that come from certain schools and/or instructors might make all the difference. It is still a small industry where more positions are gained through personal recommendations and associations than any quantity of paper credentials. Your reputation in this industry begins at day one and for good or bad will follow you your entire career.

This is excellent advice for career pilots. I know of at least once school — now defunct — that had a terrible reputation for training. It got so bad that many employers would simply not consider any pilot that had that flight school listed on a resume. That’s a difficult hurdle to jump when you’re just starting out.

But I think what Keith’s saying goes beyond just choosing a flight school. I think it also has to do with how you represent yourself throughout training and your first few jobs. That’s attitude and I’ll cover that next.