Phoenix to Lake Powell by Helicopter

Again, but this time with video.

The initial call about the January photo gig at Lake Powell came in December through one of my Russian connections. Apparently, two Russian businessmen who were attending the Consumer Electronics Show (CES) in Las Vegas wanted to photograph the Lake Powell area from the air. They were willing to pay me to fly up to Lake Powell from Phoenix and make at least two flights totaling 3 to 5 hours.

Trips like this are extremely costly — after all, the client has to pay for 4 hours of flight time just to get me up there and back — and I honestly didn’t expect it to happen. But a week before the chosen dates — January 12-13 — I got the green light and the all-important credit card number I needed to get paid for that 4 hour repositioning flight plus a standard overnight fee to cover my expenses and compensate me for my time away from home.

The Gig

Weight and BalanceI admit I wasn’t looking forward to the gig. The two photographers claimed to weigh 242 pounds (converted from kilos) and I knew they likely weighed more fully dressed and carrying camera equipment. I calculated the weight and balance as soon as I had this information and discovered that I’d have to strip all non-essential equipment out of the helicopter to lighten it up so we could take enough fuel for 2 hour flight segments (plus FAA-required reserves). Anything that was left on board would have to be shifted from under my seat to under the seat behind me, just to shift weight backwards. Having two fatties — yes, including me — up front would make us front-heavy. Having two fatties on the left side would make us heavy on that side. But even after adding 15 pounds of weight for each of them, I confirmed that’d be in balance with 2/3 fuel or less on board.

The other thing that bothered me was weather. Page, AZ was having unseasonably cold weather with daytime highs barely getting above freezing. Flying a helicopter with two doors off guarantees plenty of outside air inside the cabin and no amount of heat is going to win against 30°F outside air. So not only did I have a bit of a challenge ahead of me with a listing (but still within acceptable CG) aircraft to fly, I’d likely be freezing my ass off.

As far as the helicopter goes, I wasn’t worried about the cold weather affecting operations. My R44 Raven II is fuel injected, so carburetor ice is not an issue. I’d flown it in cold weather before and it was always peppy — once I got it started. In fact, that was my only real concern: Lake Powell photographers usually want to get off the ground at dawn for morning flights and with overnight temperatures under 20°F, I worried a bit about getting the helicopter started for its morning flight.

But the gig did have one big thing going for it: at least 4 hours of revenue time. And if there’s one thing I’m interested in, it’s getting paid to fly.

The Flight Up

Lake Powell is about 200 nautical miles north of the Phoenix area. Since my clients were paying for a 2-hour flight, my goal was to make it there in two hours. That meant flying as close to a straight line as I could.

CourseUsing Sky Vector, I plotted a course from Phoenix Deer Valley Airport (KDVT) to Page Municipal Airport (KPGA) with only one waypoint in between: the Little Colorado River Gorge (LCRG) on the east side of Grand Canyon’s Special Use Airspace. I wrote down the coordinates for the LCRG to punch them into my GPS — a recent GPS battery change had wiped my user waypoint list clean. The flight path would take me north along the east side of I-17, crossing it just before it dips down to Camp Verde. I’d cut across the Verde Valley between Sedona and Cottonwood, then climb the Mogollon Rim west of Sedona, pass east of the restricted area for the Navajo Army Depot, west of Flagstaff, and west of the San Francisco Peaks, the tallest mountain in Arizona. From there, I’d drop back down into the Navajo Reservation, flying over its western edge, hop the Echo Cliffs, and drop back down to Page, AZ.

And that’s mostly how it all came off.

I departed Deer Valley at about 8:45 AM under partly cloudy skies with little or no wind. It was a cool morning, with temperatures just climbing through the 50s. I crossed Deer Valley’s runways at 2000 feet MSL as required by the Tower there and got right on course, aiming for the LCRG waypoint I’d added to my GPS.

It was interesting and different to fly a straight line route through an area I knew so well. After all, I’ve been flying from the Phoenix area to Sedona, the Grand Canyon, Flagstaff, and Lake Powell for years, so it’s not as if the area I’d be flying over was new to me. But I usually fly with passengers on board and, to make the flight more interesting, I fly over or past various points of interest, such as towns, highways, mine sites, and canyons. On this flight, speed was the goal — I wasn’t interested in scenery. But I got scenery anyway — how can you fly a helicopter through Arizona without seeing something spectacular every mile?

As I flew, my GoPro Hero camera recorded a 720p widescreen video of the flight. Mounted up front, it offered an unobstructed view of everything ahead of me. The wide angle lens brought in details of what was close while pushing back distant points. Later that night, I’d watch much of the 2 hours of video and remember the various points of the flight.

Mountains north of PhoenixWhat fascinated me was the way the light changed throughout the flight. At first, it was partly cloudy. Then the sun slipped behind the clouds and it was cloudy. Then the sun began to break through, speckling the mountainsides with light. This still image, captured from the video, gives you an idea of what I mean. The light changed numerous times over the two-hour period of the flight — at one point, clouding over completely only 1,000 feet above me — giving the illusion that the flight was conducted over multiple days.

It wasn’t just the light that changed, of course. It was also the terrain. Flat desert in the Phoenix area, soft mountains studded with saguaro cacti as I headed north, flat mesas with steep basalt sides, deeply carved canyons, wide valleys, red rock cliffs and hoodoos, alpine forests blanketed with snow, tall mountains, ancient cinder cones, flat “painted” desert, deep gorges, buttes, uplifted cliff faces, slot canyons. I saw it all over the course of my two hour flight — all without trying to see it. My nearly straight line course simply put me over the top of all these things. I sat comfortable and warm in my seat, admiring the view as I glided over it.

Glided is definitely a good word. There was hardly a breath of wind during the entire flight so it was amazingly smooth. A pilot’s dream. And although outside temperatures dipped as low as -5°C, I was cosy and warm with the heat up only about halfway.

SedonaOne of the highlights of the flight was crossing the red rock cliffs west of Sedona and climbing up over the Mogollon Rim. The light was absolutely perfect, breaking through light scattered clouds to illuminate the rocks with a soft golden light. Absolutely breathtaking and the GoPro camera captured the whole thing.

Beyond that was a surprising amount of snow and a light overcast layer that shrouded the top of the San Francisco Peaks. The temperature there was around 0°C, but the Flagstaff ATIS reported -5°C — a real thermal inversion only 10 miles east. The low cloud layer and dimly lighted snowfields made me feel claustrophobic. Ahead of me, it looked as if some precipitation could be falling from the clouds. That got me a bit worried about icing, but I continued on. By the time I got to the point I thought I’d seen rain or snow falling, it had stopped — and so did my worries.

The only surprise on my flight was upon reaching the GPS coordinates for the LCRG. Simply said: it wasn’t there. It was about 10 miles northwest of where I’d plotted it to be. I can only assume that I’d punched in a wrong digit when I entered the waypoint into my helicopter’s GPS. So rather than fly over its most dramatic point, I crossed a bit to the east and kept going. I deleted that waypoint so I wouldn’t depend on it again. Oddly if I’d made a serious mistake in the entry, I would have noticed it a lot sooner. But because it was only off by a little bit, it wasn’t until I passed the waypoint that I realized the error. I’ll definitely be more careful in the future.

Over the RezWhen I got to the empty expanse of the Navajo Reservation, I dropped down and flew low over the ground. There were few homes in the hundreds of square miles and only a handful showed signs of life. In the video, my helicopter’s shadow is clearly visible: small when I’m flying higher and larger when I’m flying lower. The video makes it seem as if I’m going much faster during this portion of the flight, but I’m not. I managed to keep a steady 100-110 ground speed for most of the flight. It’s just an illusion: the closer the camera is to the ground, the faster I seem to be flying.

I crossed over the Echo Cliffs at Cedar Ridge — at least I think that’s where I was — and sped across more of the Navajo Reservation north. In all, I think about 45 minutes of the flight was spent over the Rez. It’s an amazing land of stark beauty, sprinkled with traditional homesteads, more modern yet simple homes, and, on its far western reaches, the ruins of abandoned homesites clearly visible as rock rings and corrals. The traditional Navajo home is a round or octagonal building called a hogan and they are clearly visible from the air. Also visible on most days are livestock such as cattle and sheep and wild horses.

I descended down toward the lake, flying at a low enough level that I didn’t actually see its clear blue water until I was about 15 miles out. Of course, I could see other landmarks — notably the bulk of Navajo Mountain about 50 miles to the east of Page and the Navajo Power Plant, with tall stacks belching ugly smoke into the air just outside of town. The radio frequency was silent as I descended toward the airport. I lined up with the taxiway and set down on one of the helipads.

The Video

Later, after doing 3.4 hours of photo flying around the lake and points east, I watched the video shot by my GoPro Hero. It was probably some of the best footage I’d ever captured with the camera. My only regret was that I hadn’t shot in in 1080p.

Over the course of two days, I assembled a movie from seven-second clips shot during that two hour flight. Last night I added titles and music. I exported it for my iPad and uploaded it to YouTube. Here it is. Enjoy.

Bank of America Support Chat FAIL

It’s actually quite fun to torture them.

This chat transcript says it all.

Current Transcript of the Chat Session
In this window hotkeys have been activated to allow for quick navigation between the chat transcript and the chat text edit areas. Alt + Arrow Up will set focus on the last text message in the chat transcript and Alt + Arrow Down will set focus on the chat text edit. An audible alert will be played when a chat agent has posted a new response.

Welcome to an online chat session at Bank of America. Please hold while we connect you to the next available Bank of America Online Banking Specialist. Your chat may be monitored and recorded for quality purposes. Your current wait time is approximately 0 minutes. Thank you for your patience.

Thank you for choosing Bank of America. You are now being connected to a Bank of America Online Banking Specialist.

Alfredo: Hello! Thank you for being a valued Bank of America customer! My name is Alfredo. I will be assisting you with your personal accounts today.  

You: Your Web site times out too quickly, requiring me to log in again and again. This is a huge waste of time and very frustrating. How can I adjust the timeout interval?

Alfredo: I certainly understand your concern regarding the Web Site.
Alfredo: May I have your full name and last four digits of the account?

You: It’s not one account. It’s all accounts. And I already entered my full name.

Alfredo: Please provide me the last four digits of one of your account and your full name?

You: I really wish they’d let you people think for yourselves and not read off a script.
You: #### Maria Langer

Alfredo: Thank you, Maria.
Alfredo: Maria, We need this information to verify your account information, It is for the security of your account.
Alfredo: To increase the timeout level I request you to please contact directly to our Online banking department.

You: The question I’m asking has nothing to do with my account. It’s your Web site.

Alfredo: They will be able to do this for you.

You: So you can’t help me.

Alfredo: Yes, I understand you.

You: So you wasted my time, made me provide information you didn’t need.

Alfredo: I really wish I could resolve this for you via chat, however, I really apologize, I do not have necessary tools to do that.

You: Why did you ask for information you didn’t need? You had my question. You could tell immediate that you couldn’t help me.

Alfredo: I request you to call at the number they will assist you with this.

You: Why did you continue a conversation that would go nowhere?
You: And what number? You didn’t provide one.

Alfredo: You can call them at 1.800.933.6262. We are available from 7 a.m. to 10.00 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday and Sunday Eastern Time.
Alfredo: “Please be assured that we know your time is valuable. We would not direct you to contact us by telephone unless it were absolutely necessary. I apologize for any inconvenience this may cause you.

You: Why is it that every time your Web site offers to help with a chat, no help is provided?

Alfredo: ”

You: Nice copy and paste, “Alfredo.”

Alfredo: I really wish that I can resolve this for you, However their is a separate department for this.

You: How long do you expect me to be on hold when I call that number?
You: How many buttons will I need to push?
You: Or will I need to talk to a machine and hope it understands me?

Alfredo: I regret but this is not copy and paste I actually wish I can help you with this.

You: Why is it that Bank of America continues to fail so utterly with Customer Service?

Alfredo: You will get an option to talk with a live person.

You: Is your name really Alfredo?

Alfredo: Yes, My name is Alfredo.

You: Where are you based? India?

Alfredo: I wish I could resolve it for you!
Alfredo: Yes, I am in India.

You: Exactly what I thought. This transcript will make good reading on my blog. Anything else you’d like to add?

Alfredo: I really apologize that I was not able to assist you, I hope you understand that.
Alfredo: I wish your issue would be resolved as soon as possible!

You: What I don’t understand is why BofA has a chat support feature that NEVER seems able to provide any assistance.
You: It’s a complete waste of customer time.
You: Yet so is calling them. I know I’ll be on hold for at least 15-20 minutes AFTER entering all kinds of numbers into my phone.
You: Then they’ll just ask me for the same information — like you did.
You: My time isn’t valuable to the bank.

Alfredo: I really apologies that I am not able to assist you this time but it is not like this every time.
Alfredo: Please be assured that we know your time is valuable.
Alfredo: They will be able to resolve this for you.

You: It’s cheaper to hire overseas “support” personnel in India than to employ Americans who can answer questions without reading a script.
You: Are you happy that you’ve taken away a job from an American?
You: That unemployment here is high because people like you have our jobs?
You: And you can’t even do them very well?

Alfredo: I really apologies if you think so.

You: I really think you should let your supervisor read the transcript for this chat.
You: Maybe someone will understand the frustration of BofA customers in America.
You: Maybe someone will get the idea that we don’t want to participate in time-wasting chats when all we need is someone to pick up the freaking phone and talk to us.

Alfredo: I will provide this chat transcript to my supervisor.

You: I’ll be posting this transcript on my blog. My readers will love it.
You: Anything else you want to say?

Alfredo: I request you to call at the number and they will be able to resolve the issue for you.

You: Sure, I’ll do that.

Alfredo: i apologize that you are not satisfied with our service.
Alfredo: I apologize for the inconvenience caused to you by this.

You: It’s not your fault. You’re just doing one of our jobs. We could do it better.

Alfredo: I hope you understand that it is not me to do so.
Alfredo: I regret I was not able to resolve the issue for you.

You: Well, I’ve wasted enough time with you. Now I’ll waste some on the phone. You’re free to go.

When it became apparent that he would never end the chat, I did.

I need to be clear about something here: I have no problem with Indian people. I do, however, have a problem with companies like Bank of America sending support jobs overseas to places like India just to save money. (I also have a problem with pop-up chat support offers that waste time, but we won’t go there.) This kind of policy has fed our unemployment problem.

My sister, who was in banking at CitiGroup, was a victim of this twice in the span of three years when her job was sent to India. The first time, CitiGroup found another job for her; the second time, they didn’t and she was unemployed for six months. She’s underemployed now after losing another banking job to the financial crisis two years ago.

If all the jobs we sent to India and Pakistan and god knows where else were to come back to the United States, we would have no unemployment problem and no financial crisis. We’d have no deficit, either, because all these people would be earning money, spending money, and paying taxes.

Instead, we have a crisis fed, in part, by big business maximizing profits by sending American jobs overseas.

What’s even worse, however, is the quality of the work done by these people. They often have little understanding of our language and rely on computer scripts to answer questions. The above transcript makes this very clear. My initial question could have been answered in seconds by someone familiar with the language and not required to follow a script. (I almost always get better customer service on the phone when the customer service representative is US-based. I say almost because sometimes even the Americans in the job aren’t very good; it depends on how strictly they’re required to follow a script.)

So, as a result of practices like Bank of America’s we get inferior customer service and fewer jobs for Americans.

Who wins?

My Las Vegas Weekend

Something I’d prefer not to repeat any time soon.

If you follow me on Twitter or read this blog regularly, you know that I spent last weekend in Las Vegas doing a multi-day charter flight for two women from Prescott. The job was to fly them by helicopter to Vegas, where they’d spend two nights as part of a family get-together, and then take them home on Sunday afternoon. It was just the kind of gig a pilot looks forward to: an all expense paid weekend in Las Vegas. As an added bonus: the weather would be perfect.

Our Route

Our route to and from Las Vegas, as recorded by my Spot personal tracking device.

I picked them up at Prescott Airport (PRC) on Friday afternoon. My passengers were great people, although they seem to have packed enough luggage for two weeks instead of two days. (Honestly, how many changes of clothes does a person need in less than 48 hours?) I took off from Prescott at about 3:15 PM and made a beeline for the Hoover Dam 140 nautical miles away. My goal was to be on the ground in Las Vegas before dark.

Strike 1: Fuel Pump Failure

We were about 60 NM short of the dam, not far from Hackberry, AZ on old Route 66, when the Aux Fuel warning light illuminated. I remember thinking to myself: Oh no, not again. I checked the circuit breaker for the pump and sure enough, it had popped out. I pushed it back in. It popped right back out. So there I was, in the middle of nowhere, with an auxiliary fuel pump failure.

As I’ve written elsewhere in this blog, the auxiliary fuel pump is a redundant piece of equipment on a Robinson R44 helicopter. Although it’s required for operation on launch — in other words, I can’t legally take off if it isn’t working — it doesn’t do anything in flight except wait around for the engine-driven fuel pump to fail. Fortunately, that fuel pump is apparently much better designed and built because it doesn’t seem to fail at all. This particular auxiliary fuel pump was the third one that had failed on my helicopter since it was new 5 years (about 1100 hours) before.

As a pilot, I had a decision to make. I could:

  • Hackberry

    We were right about here when the auxiliary fuel pump failed. That group of buildings on the right is Hackberry.

    Land there in the middle of nowhere where it would be extremely difficult to get help. Not only would this ruin my passengers’ weekend by delaying them at least 5 hours, but it would be extremely costly for me to get them (and me) transportation anywhere else. This was something I considered for only a moment. The helicopter was running fine and the emergency procedure says land as soon as practical. Hackberry, AZ was not a practical place to land.

  • Detour to Kingman. Kingman, AZ was about 12 NM southwest. It was marginally better than Hackberry and the same arguments against it apply. But given a choice between Hackberry or Kingman, I would have gone to Kingman.
  • Return to base. The Robinson guy I spoke to yesterday said that on an auxiliary fuel pump failure I should go back to base, but since I was much closer to my destination than base (Deer Valley Airport in Phoenix), going back to base seemed pretty silly. Frankly, I didn’t even consider it.
  • Continue the flight to Las Vegas. This seemed to make the most sense. Again, the helicopter was flying fine. There were several small communities and one or two small airports along the way. If I started experiencing any problems, I could set down there.

I chose the last option.

Again, everything was running smoothly so I wasn’t really worried. Just a little more alert than usual, listening hard for an engine hiccup that might indicate a fuel flow problem.

Problem-Solving

As we flew, the back of my mind worked on the problem I now had to deal with: getting the pump replaced before 1 PM on Sunday. It was actually a two-part problem:

  • Getting a fuel pump. The last time the pump had failed, I’d tried unsuccessfully to find a replacement locally. The Robinson Helicopter Company had them in stock, but they’d shortly be closed for the weekend and I’d missed their shipping window anyway.
  • Finding a mechanic to install the fuel pump. The last time I’d had mechanical problems in Las Vegas, Silver State Helicopters had still been in business there. Their mechanic had come to McCarren and made a ramp repair. But Silver State was gone and I had no connections in Vegas for repairs. Especially on a weekend.

Understand that if I didn’t get it fixed by midday Sunday, I’d have to:

  • Provide alternative transportation for my clients back to Prescott. That meant two plane tickets from Las Vegas to Phoenix followed by a 160-mile round trip car service ride.
  • Refund at least part of the money my clients had paid me to fly them up to Vegas or provide them with a 2-hour flight somewhere else in the future.
  • Spend additional time in Las Vegas, incurring more costs while I remained unproductive.

That would cost more than a repair — and I’d still need the repair.

Hoover Dam and Bridge

One of my favorite photos from our Prescott to Las Vegas flight on Friday.

The answer came to me not long after crossing over the Hoover Dam and its new bridge. My Seattle mechanic had made a “hangar call” in Phoenix for another one of his customers in October. Maybe he’d come to Vegas. And since he had a bunch of R44s, if he didn’t have the pump on a shelf, he could pull one out of a helicopter temporarily as a loaner. It seemed like a good bet. After all, who would turn down a free trip to Vegas?

Luxor and Excalibur

Only in Las Vegas can a pilot fly between a glass pyramid and a garishly painted medieval castle.

My route took us up the west shore of Lake Mead to Lake Las Vegas, then west into the sinking sun toward the Stratosphere. We crossed over the Strip as tourists in the tower beside us took photos of us, then headed south along I-15 on the west side of the Strip. I turned base leg between Luxor’s pyramid and Excalibur’s medieval castle, then came in for landing on the Atlantic Aviation ramp on the northwest corner of McCarren Airport (LAS).

While my passengers visited the ladies room in the FBO, I was on the phone with Rich, my mechanic. Within 10 minutes, we had a solution. He’d fly to Vegas that weekend and replace the pump.

While this seems like a happy ending, it would also be an expensive one. I’d have to cover Rich’s round trip airfare to Vegas — with tickets bought at the last minute — and pay a weekend labor rate about three times his normal rate that would also apply to the four hours of travel time. And the pump would cost another $1,600. Plus, in order to facilitate transportation for Rich and any needs he might have, I rented a car at the FBO for $85/day. My free trip to Vegas had suddenly become very expensive.

Strike 2: Rio “All Suites” Hotel

My reservations were at the Rio, an off-the-strip hotel that markets itself as having all suites. I wanted to be comfortable for my stay, so I’d looked into it. Vegas is hurting in this economy and deals are everywhere. I got an upgraded “Strip-view suite” for $80/night.

They put me on the 23rd floor of the tower. I looked out the window, expecting to see the Strip. I didn’t. I called the desk. After speaking with three different people, they agreed that my room was not Strip-view. Since I’d paid for Strip view, they moved me to a room on the 26th floor. They’d send a bellman up with my new keys.

Rio View

The view from my room around sunset. Okay, so it doesn’t suck, but it isn’t what I expected, either.

I waited 30 minutes for the bellman. When I got to my new room, I found that it was on the same side of the hotel. But because the hotel was curved, it had a partial view of the Strip. That’s the best they were willing to do.

As far as the “suite” part of the room’s description goes, the folks at the Rio obviously have a different idea of what a suite is. To me, a suite is either two rooms or one room with a divider between living and sleeping areas. Embassy Suites has suites. What I had at the Rio was a big room with a bed, sofa, desk, and TV that faced neither the bed nor the sofa. It was not, by any stretch of my imagination, a suite.

There was nothing very appealing about the room at all. It was rather run down, although the bed was comfortable and there were plenty of pillows. The business part of the bathroom — shower and toilet — was small, although the outer area was quite large. The climate control system clanked every time it kicked on, so I left it turned off at night so I could sleep.

I won’t be staying at the Rio again and I don’t recommend it to anyone.

My advice to anyone who wants a nice room in Las Vegas: stay in a hotel less than 5 years old — there are plenty to choose from — on the Strip.

Strike 3: Buffet Dinner

I was meeting friends who were in Vegas for National Finals Rodeo (NFR), which was finishing up on Saturday. I’d invited them to join me for dinner. To compromise on our food choices, I picked the Rio’s buffet, which I’d heard was very good.

As usual with Las Vegas and so many American things, quantity seems more valued than quality. Yes, the buffet had over 300 items to choose from. But none of them were outstanding. In fact, unless you like to stuff yourself with mediocre food — which I don’t — it was a huge disappointment.

But they did have a good bread pudding for desert, and my friends seemed happy enough. Still, I won’t be eating there again.

Hit 1: Sleep

I slept remarkably well. Although the room was right next to the elevators and vending area, it was quiet. There was a bit of noise when my next door neighbors came in — the room had a connecting door — but they got quiet pretty quickly. And, thankfully, I didn’t have to listen to them having sex.

I did wake for the day at 4 AM, but that was to be expected. I was on Arizona time, and I usually wake around 5 AM there. I got a blog post written and posted using Bluetooth tethering on my BlackBerry to access the Internet, then showered and started my day.

Hit 2: Walking/Shopping Las Vegas

I am not a gambler. I don’t see the point. To me, the people parked on stools in front of slot machines like zombies are missing out on the finer points of life. The people at gaming tables are at least getting some social interaction — but at what cost?

Las Vegas is one of the freakishly weird places on earth and there’s nothing more interesting to me than to explore it on foot.

So after visiting my friends at the Cowboy Christmas market they were participating in at the Hilton’s convention center, I headed over to the Las Vegas Fashion Mall on the Strip. I got a great parking spot under the mall and went up on a mission: Buy a Verizon MiFi.

You see, back when I bought my iPad, I made a conscious decision to go with the WiFi only version. I was already paying for Internet three ways and couldn’t see adding a fourth. Besides — silly me — I thought Apple might enable Bluetooth tethering, like I could use with my MacBook Pro and Verizon BlackBerry Storm.

Two things happened:

  • Outrageous WiFi Price

    Yes, the Las Vegas Convention Center wanted $99 a day to access their WiFi.

    I started traveling with my iPad only. Without my MacBook Pro, I couldn’t set up an Airport Network to share my Internet connection with my iPad. If WiFi wasn’t available, I couldn’t use Internet features on my iPad. And I was certainly not going to spend $9 to $99 a day to access the Internet at a hotel without free WiFi. (I’m addicted, but not that badly.)

  • I began using Square. Square is this great system for accepting payment by credit card. It requires an iOS or Android device. I use it on my iPad. Problem: it requires Internet access. No WiFi, no chargie.

I’m due for a new phone after December 23. I’d already decided to buy an Android phone — probably the Motorola Droid 2 — so it would work with Square. I’d done extensive price calculations to see which would be better: using the phone as a hotspot (it has that capability) or getting a MiFi. The cost was about equal, but having the MiFi would give me greater flexibility in that I’d get more bandwidth for less money and the additional bandwidth cost was cheaper. Plus, as I later learned, I’d be able to continue using the Internet while I was on the phone.

MiFi

Smaller than a pack of cards, this MiFi will connect me to the Internet just about anywhere I go.

Verizon has a special deal on the MiFi 2200 right now. The device is free with a 2 year plan. I decided to go for it and that’s why I went to the mall.

I found a Verizon kiosk, picked the brains of the very knowledgable and friendly but not pushy sales guy, and signed up. I walked out with a MiFi, stowed it in the car, and went out the mall’s main entrance on foot to explore that area of the strip.

Fashion Mall

The front of the Fashion Mall from the overpass at the Wynn across the street.

I crossed over to Wynn, where I had lunch in Red 8, a Chinese restaurant. I’ve been really hungry for good Chinese food lately — there isn’t any in Arizona — and had a bunch of it in Las Vegas.

Venetian Canal

Yes, this is completely indoors. Why have a real sky when you can have a prettier fake one?

From there, I walked down the strip past the new (to me) Palazzo and into the Venetian’s indoor shopping mall. The Venetian was built in the tail end of the wacky phase that demanded rides in every hotel and, because of this, it has an indoor “canal” with gondola rides. I bought a very unsatisfactory tiramisu in a “bakery” and wandered back out onto the strip.

I got about as far as Harrah’s when I started feeling hot and tired and figured it was time to head back. So I crossed the street and walked along the strip past the Mirage and Treasure Island. They were doing work on the sidewalk there and they detoured all traffic into the casino (how convenient), but I found the walkway over the road to the mall. I wandered up to the Apple Store to see what kind of iPad cases they have — I’m actually looking for a purse-like case — and then wandered out empty-handed. Three hours after I’d started my walk, I was back in my rental car, exhausted.

Hit 3: Dinner at the Burger Bar

During my walk, I’d decided to cheer myself up from my helicopter maintenance woes by going to a show. I’d heard a lot about Chris Angel as the big up-and-coming magician. He had a show at the Luxor that was somehow connected to Circue du Soleil. I called and, as a party of one, got a third-row seat to see the 7:00 PM show.

So after taking a nap and configuring my new MiFi, I headed out to the Luxor to pick up my tickets and grab a bite to eat before the show. I wound up in the Burger Bar, which is on the overpass between Luxor and Mandalay Bay. I’ve eaten there before. It’s basically a pricey burger joint, but it’s easy and there’s aways a seat at the bar.

I wound up sitting beside a woman in her early 30s who was also alone. Only moments after I arrived, she struck up a conversation. Within minutes, we were chatting like old friends. She was from a small border town in Canada and was on exactly the same page as I was regarding politics and the role of religion in society. She was an outdoorsy person who was out of place in the zaniness of Las Vegas, but was determined to explore it. She’d read about the Burger Bar in a tour book and had asked her friends to join her there for dinner. But they’d rather shop so she’d hopped on a bus from Planet Hollywood (up the strip) and had made the trek alone.

It’s always interesting to me to see how people from other countries similar to the United States think of us. At one point, we were discussing the tax situation in the United States and she said, “I can’t believe you people want tax cuts when you have such a huge deficit and you don’t even have universal healthcare yet.”

I consider that meal a high point of my weekend. It wasn’t the food — I had the sliders and they were pretty good but nothing special — it was the conversation. It’s always great to meet someone who has the same basic ideas you have. Just when I think I must be nuts because of what everyone else is thinking and doing, I meet someone who thinks the same way I do. It confirms that I’m not nuts after all.

Strike 4: Chris Angel Believe

I’ll start by saying this: Do not waste your money on this show.

Believe

Interesting that the letters LIE should be bold in the logo. The show’s description was certainly a lie.

Chris Angel has built a show to stroke his ego and feed his narcissism. A big video screen shows photos and videos of Chris in action throughout his life at various points in the show. (Apparently, I’d come to watch TV.) His comedic sidekicks shared immature bathroom joke humor that served primarily to get cheap laughs and stretch out the show’s length to 90 minutes.

Every once in a while, Chris would do a magic trick. Most tricks were some version of the transposition illusion, where Chris and an assistant or sidekick exchange places using a teleportation illusion. I think he did at least five of these and, after the third one, I felt like saying, Okay, I get it. You can switch places with someone. Let’s move on.

He also escaped from a straight jacket while hanging upside down — a trick my cousin was doing when he was in his teens.

He apparently swallowed razor blades and string and pulled the string out with the razor blades tied to it. Teller of Penn and Teller does the same trick with sewing needles and is a lot more entertaining as he does it.

He put on a big, bulky stage coat and then proceeded to produce birds. (Gee, where did they come from?)

He cut an assistant in half in a relatively gory version of the usual trick.

He defied gravity, but in each instance, it was pretty easy to see an assistant releasing the invisible wires attached to his back. In fact, I’m not even sure if we were supposed to be impressed by that; it was pretty transparent.

There were other tricks, too, but not enough to fill 90 minutes — hence the chatty fill and stupid jokes. Every break in the action seemed to be an opportunity for Chris Angel to brag about himself or promote his TV show or products for sale in the gift shop. It was probably this aspect of the show that turned me off so much. I think that if he’d had a more likable personality and wasn’t so damn full of himself, I could be more forgiving of his performance. But to brag about how great you are and then deliver such a mediocre performance was unforgivable.

When the show ended, it did so abruptly, leaving the audience wondering if it was really over.

I cannot believe how much money I spent on this show and how absolutely ripped off I felt when it was done. I would have better spent the same amount of money feeding into slot machines. At least I would have seen something different at every spin.

Oddly enough, my passengers saw the next show that night — the 1,000th performance. They were equally disappointed. I’m really surprised that this show was so well attended. In my opinion, it sucked.

Strike 5: Stomach Problems

Despite the fact that two doctors have told me that there’s nothing seriously wrong with my stomach, I was up in the middle of the night with severe acid reflux and nausea. I had no medicine — not even Tums or Rolaids — to take. I prepared the bathroom for the expected second act where I’d lose those tasty sliders and fries, then went back to bed. Propping myself up on all the pillows so I was nearly sitting up really helped. I was even able to get back to sleep without losing my dinner.

From now on, I travel with Tums.

Hit 4: Rich to the Rescue

On the Ramp

Parked on the ramp at LAS. The 747 behind me is a private jet belonging to the owner of the Venetian.

My mechanic, Rich, arrived at LAS on time at 8:20 AM on Sunday with a remarkably small duffle bag. I picked him up at the main terminal and drove him over to the Atlantic Aviation terminal. The drove us out to the far reaches of the ramp, where they’d had me parked. Rich got right to work. Within minutes, the side panel was off and he was pulling the old pump. Once the new pump was in, we ran it to check for leaks. Then I ran up the helicopter while he slid underneath to make sure everything was okay.

By 9:30 AM, we were walking back to the terminal. He decided to try to catch an earlier flight back, so I drove him around to the main terminal and let him off. Mission accomplished.

I’ll get the bill in the mail.

Strike 6: The $8.54 Smoothie

I had 3 hours to kill before departure time. I decided to kill it at Mandalay Bay, which has a bunch of really great restaurants. It was too early for lunch, so I figured I’d pick up a smoothie, which would help keep my stomach settled. All I’d had to eat that day was a cup of green tea and half a toasted bagel with cream cheese.

There was a yogurt place on the north side of the casino that had make-your-own smoothies. You’d fill up a cup with your choice of frozen yogurt flavors and some fresh fruit, then hand it off to the girl behind the counter. She’d toss it in a blender with some 2% milk.

It wasn’t until after my mix was in the blender that I was told it would cost $8.54. Ouch. Well, at least it was tasty.

Hit 5: Lunch at the Noodle Shop

I went for Chinese food for lunch again. This time, I had congee, which is a Chinese rice gruel. It sounds gross and most American folks probably would think it is. But I like it.

Back in the 1980s, when I worked for the City of New York, my partner was Chinese, originally from Hong Kong. On payday, after picking up our checks at the our office in the Municipal Building, we’d head over to Chinatown for lunch. She’d take me to the restaurants where the Chinese people ate. I’d be the only Caucasian in the place. She’d order in Chinese and I’d eat whatever she ordered for me. I think that at first she was trying to see what I’d eat. She soon learned that I’d eat anything. Congee at Big Wong was one of our favorites; she’d order it with tripe sometimes or with little meatballs made of god-knows-what.

At the Noodle Shop in Mandalay Bay, I had congee with abalone and chicken. I’d never had abalone before and I figured it was worth a try. It was good, but not worth the extra money. I would have been just as happy with pork. But at least I know what abalone is like now.

Return Flight

I got back to the helicopter at 12:30 PM and preflighted it. I settled my bill at the Atlantic desk for fuel, parking, and “security” fee. I then went into the pilot lounge to wait for my passengers. They had WiFi there and I spent some time Tweeting and Facebooking. My passengers showed up right on time at 1:30 PM and we got a lift out to the helicopter.

West of Vegas

Bummer. They made me fly up the west side of I-15 instead of up the Strip.

On departure, I asked to fly up the Strip but was told I couldn’t. I have a feeling security concerns have made that off-limits to pilots now. (I was able to do it about two years ago for my husband and his mom.) Instead, I was allowed to fly up the west side of I-15 as two tour helicopters came down the east side. Disappointing, mostly because I couldn’t give my passengers the Strip tour I’d hoped to — and I couldn’t get the incredible pictures I’d expected to get from the helicopter’s nose cam.

Bagdad Mine

The relatively small open pit copper mine at Bagdad, AZ.

After retracing my route back to Hoover Dam, we followed the Colorado River south, past Lake Mohave, Laughlin, and Topock Gorge. At the north end of Havasu City, I turned east and beelined it for Bagdad. We flew over the mine and could see Granite Mountain just northwest of Prescott in the distance. We set down at the FBO in Prescott at 4:45 PM local time. My passengers thanked me as I walked them into the FBO. We talked about other flights. Then they left.

After fueling up and visiting the ladies room, I climbed back on board and headed back to Phoenix. I landed about 15 minutes after sunset, exhausted and glad to be back.

I’m in no hurry to go back to Las Vegas.

You Want Permission to Do WHAT?

When sharing information from Facebook gets out of control.

I’m trying to streamline my photo sharing process. I’d like to be able to upload a photo to Zenfolio, which is where my photo gallery resides, and then, with a few clicks, put it on Facebook and Twitter. It seems to me that since Flickr can upload to Facebook and Twitter, those few clicks might be to put photos on Flickr and have Flickr do the heavy lifting. With that end in mind, I made the first step to connect Flickr to Facebook. Here’s the dialog that appeared after logging in:

Yahoo Permissions for Facebook

I’m displaying this image in almost full size on purpose — so you can read it. That’s what I did — and I’m pretty sure that most people don’t. Read it and you’ll learn that Yahoo! not only wants permission to post Flickr photos to my Facebook account, but it basically wants access to every single piece of information I have on Facebook, as well as information from my friends’ accounts.

Why does it need this information? Answer: It doesn’t.

What will it do with this information? Answer: Who knows? Set up direct marketing to me and my friends? Sell it? Put information about what I like or don’t like anywhere it wants on to Yahoo!? Extract information to store on its servers where I can’t see, modify, or delete it?

Who in their right mind would agree to this?

Likely, some of my Facebook friends. So now I need to go back into my Facebook account and lock down information sharing even more — just so click-happy friends don’t give MY information to Yahoo! Or other companies wanting access to everything.

Facebook should NOT allow this kind of access. There’s no reason for it. They are betraying their user’s trust.

Now I can’t take advantage of Flickr/Facebook linking because I know how to read and don’t want to share my information with another huge conglomerate. Who benefits? No one.

Move Over, POV.1 — I’ve Got a Hero Now

Decision made.

The video just blows me away. Here’s a piece of the 1.1 hours of footage I shot today with my GoPro Hero fastened to the front of my helicopter:

This is unedited. I didn’t run it through any filters or stabilizers. All I did was find a 2-minute section of interesting footage, save it as a QuickTime movie, and upload it to YouTube.

I didn’t even have the camera set for full HD.

I didn’t even touch the camera during the flight. I turned it on before I got in and started up and turned it off after I landed and shut down. It saved roughly 4 GB of footage in a normal format easily read by my Mac without QuickTime plugins.

Add to this the incredible hi-res stills (and these, too) I can shoot just as effortlessly and you have a win-win situation for anyone interested in hands-free photography and video.

This completely blows the POV.1 out of the water. I’ll be selling my complete POV.1 camera setup on Craig’s List as soon as I get home. Why mess around with a second-rate extreme video camera system when you can have something so much better for less?