Another Quick Groupon Story

Another real-life story about Groupon users.

A friend of mine in Washington owns a small winery. It’s open two days a week for tastings. He charges $6/person and waives the fee with the purchase of two bottles of wine. For the $6, you get a 1-ounce taste of every wine he makes that hasn’t sold out. He had eight varieties; two were sold out as of mid August.

A while back, a hotel in nearby Wenatchee called him. They wanted to do a Groupon wine-tasting deal. Would he allow the people who bought their Groupon to have a free tasting? Other local wineries had signed on.

My friend didn’t know much about Groupon. But he’s a nice guy who wanted to help the hotel folks and he liked the idea of having more people come to his winery. He figured he’d reach new people and sell some wine. This was before three of his wines won awards at a blind tasting of area wines; before his wines started selling out.

They started coming without warning on a Saturday afternoon. Dozens of them. They soon took up all the seating in his tasting area. He called me for help. I put on some clean clothes and rushed over to help him pour.

We poured, they drank. They didn’t seem to have much interest in the wine. The seemed more interested in the list of wineries included in their Groupon. The more wineries they visited, the more free wine they’d drink. My friend sold one bottle for every three or four people who tasted.

One table of eight young women were there for more than two hours. I guess they figured that their Groupon had entitled them to a shady place to spend their entire afternoon. Collectively, they bought two bottles of wine. They left chewing gum stuck to the table.

Some people without Groupons didn’t stick around. There wasn’t enough seating for them. They didn’t feel like waiting.

This was repeated on the following two weekends. My friend had to pay someone to help him pour to keep up with the crowd. He lost money on every Groupon tasting. And he doubts the Groupon users will be back.

My friend learned a valuable lesson. As you might guess, he won’t be offering his own Groupon deal anytime soon.

Cruising

Life in a moving hotel.

Mike and I ended a week-long Alaska cruise this past Friday. We “sailed” on Royal Caribbean’s Radiance of the Seas from Seward, AK to Vancouver, BC, with stops at Hubbard Glacier, Juneau, Skagway, Icy Straight Point (Hoonah), and Ketchikan. The final day was spent cruising down the inside passage east of Vancouver Island.

This was our second cruise. The first was in the Caribbean about five years ago on — strangely enough — the same ship. We really enjoyed that trip, which we went on with another couple around our age. This trip, while enjoyable, was different.

What’s Good about Cruising

Let me start off by explaining why I like to cruise.

Float PlaneA cruise is the ultimate lazy person’s vacation. You get on board on day one, unpack in your own private room, and go to any number of onboard restaurants for free meals just about any time of the day. In the evening, your moving hotel departs the port and moves gently through the sea, arriving at the next port on the next morning. Once there, you can get off the ship and do all kinds of excursions, ranging in trolley tours of the local town, big production shows (the Great American Lumberjack Show comes to mind), active activities (such as biking or hiking), or “adventure” activities (such as helicopter landings on glaciers or sled dog trips or float plane flights). At the end of the day, you’re back on board in your comfy, maid-serviced room, eating free food, seeing free shows, and/or throwing money away in the casino as the ship moves on to the next port.

Cruise cost is determined, in part, by the type of accommodations you choose. The cheapest accommodations are a windowless cabin on a lower deck that gets really dark with the door closed and has barely enough room for you and your cabin mate(s) to move around. The most expensive accommodations are usually given names like “The Royal Suite,” and include several rooms, large windows, and one or more balconies on an upper deck.

On both of our cruises, we had the same accommodations: a “junior suite,” which is one largish room with a king size bed, sofa, easy chair, desk, coffee table, floor-to-ceiling windows, and small balcony. It was on the top cabin deck, 10 stories above the sea. At some ports, float planes landed right past our window (see above).

Cabin on Radiance Cabin on Radiance

A lot of folks say that getting a cabin with a balcony or even a window is a waste of money since you spend so little time in your cabin. I look at it the other way around. If you had a nice room, you’d spend more time in it. I’m a big fan of privacy and like the idea of having a private, outdoor space to relax in.

Hubbard GlacierWe spent much of our two “at sea” days in our cabin on the balcony, reading, talking, and taking photos of the things we passed. In fact, as the ship turned away from the Hubbard Glacier to continue on its way, we came back to the room to relax on the balcony with a bottle of wine and our cameras.

If you don’t care about private space and think you’ll be spending 95% of your waking hours outside your cabin, you should definitely go with one of the less expensive rooms. You see, that’s the only difference in onboard treatment. Once you’re out of your cabin, you’re the same as everyone else. You get the same food, see the same shows, and have access to the same services at the same price. So you can cruise quite affordably — sometimes as little as $600 per person for the week! — if you don’t mind sleeping in a closet-like room.

Cruise Limitations

Every cruise has a major limitation: you only visit the port cities on the cruise itinerary and you only stay in that city as long as the ship is at port. If you pick a cruise with the “wrong” cities, you can’t change your plans. You’re stuck with them.

Of course, since many people plan vacations out to the extreme — reservations every step of the way — this probably isn’t much of a limitation. I, however, like to wing it while on vacation. While this may mean that I don’t get to stay in a place I wanted to (because everyone else had reservations), it does give me the flexibility to stay an extra day at a place I really like or explore a place I learn about while on the road.

The best way to make sure the itinerary limitation doesn’t bite you is to choose your cruise carefully. We didn’t do this on our cruise. We just told the travel agent we wanted a one-way cruise in Alaska that began or ended in Vancouver. We didn’t know what we wanted to see. I have no real complaints about our itinerary, but now I know more about Alaska and where I want to go on my next visit.

“Hidden” Costs

Devils on the Deep Blue Sea : The Dreams, Schemes and Showdowns That Built America's Cruise-Ship EmpiresAlthough you can eat on board for free in most restaurants, there are a few costs that aren’t covered on a cruise. Alcohol is one of them. You pay for all of your drinks — unless you’re gambling in the casino. Drink prices are a bit higher than average, but made with top-shelf liquor. We were paying $8 a piece for our evening martinis (and downing two of them each night), but they were made with Grey Goose and other premium brands. Wine is typical restaurant pricing, but they offer a discount if you buy a 5-, 7-, or 10-bottle plan at the beginning of the cruise. The plan limits you to a shorter wine list, but we chose the 5-bottle plan and had perfectly good wine at most meals, with any leftovers to drink on our balcony later that evening or the next day.

The ship also has premium restaurants that cost $20 per person for a meal. There were two of these: Portofino, serving Italian food, and Chops, serving steaks and chops. We signed up for the Wednesday evening Mystery Dinner Theater at Portofino, which cost $49 per person and included champagne before dinner and wine with dinner, along with entertainment. The meal at Portofino was far better than any other I ate on the ship. (More about food in a moment.)

On our ship, we also had to pay for anything that came in a can or bottle, including Coke and bottled water. It really irked me to pay $2.01 (including a 15% gratuity automatically tacked on) for a can of Coke. The cruise cost us thousands of dollars and I felt that I was being nickeled and dimed. This kind of stuff could have been included for free in the fridge in our room — perhaps as a special perk for those who invested in a nicer cabin — but the fridge doubled as a for-pay servi-bar and it cost the same there.

Tatyana and LorendAnd speaking of gratuities, you’re expected, at the end of your cruise, to tip your lead and assistant waiters in the main dining room, the head waiter in the main dining room, and your cabin attendant. Our dining room service was very good — both waiter and assistant waiter were extremely professional without being stiffs. We joked about things, they gave us advice on wine for when we got home, and they didn’t have any trouble giving Mike and Syd (one of our two table mates) seconds and thirds of lobster tails on Tuesday night, when lobster was the popular choice on the menu. But the head waiter obviously only came around to be friendly and secure his tip, so we didn’t tip him. Many people didn’t show up for dinner on Thursday night, the last night of the cruise, to avoid tipping the dining staff. (More on cheapskates in a moment.) We tipped our cabin attendant the suggested amount, even though we didn’t like her. She did her job, but drew the line there. No special service, as we’d had with our last cabin attendant.

The excursions, however, can be the biggest cost of the cruise. They ranged in price from $12 per person for a trolley ride to more than $500 per person for some of the aviation excursions. Our costliest excursion was a helicopter trip with a landing on two glaciers; it cost $398 each. Anyone interested in saving money would probably not do a lot of excursions.

Our final bill for the extras on board (mostly alcohol and excursions) came to more than $1,800. And that doesn’t include the cost of the cruise itself, gratiuties for onboard staff, or the money we spent onshore for meals and other things. This isn’t a complaint; it’s just a note to those who think a cruise includes everything. A cruise only includes everything if you don’t drink or buy any extras on board and you don’t do more than wander around on foot when at port.

Food

If you’re on a diet and succumb easily to temptation, a cruise is not for you. You are guaranteed to eat too much of the wrong food.

Why the wrong food? Well, most of the food is the wrong food. The buffets and dining room menus are filled with fried foods and heavy starches and sweets. And since it’s all you can eat — even in the main dining room with table service! — if you like to eat a lot, there’s nothing to stop you. I gained 10 pounds on my first cruise and (fortunately) only 4 pounds on this one.

And there was certain scarcity to fresh fruits and vegetables. Why? Well, the cruise ship starts its journey in Vancouver, where it stocks up on all supplies for the next 14 days. It takes on passengers for the first 7-day cruise. Those are the lucky ones — they get lots of fresh food to eat. Then those passengers depart in Seward and the ship takes on its passengers for the return trip to Vancouver. Those passengers (which included us) are facing food that’s already been onboard 7 days.

On our Caribbean cruise, we watched them load fresh produce on board almost every single day. The food was good and fresh. But on this cruise, the food was very disappointing. I think that more than half of what we ate was prepared in advance and frozen, then defrosted or heated before serving. (Kind of like eating at some of Wickenburg’s fancy restaurants.)

The skinny (no pun intended) is this: the best food was in the for-pay restaurants, next came the main dining room, and finally, the buffet. But the only difference was the preparation: all of the food came out of Vancouver and was at least a week old.

Other Passengers

The vast majority of this cruise’s passengers were seniors in the 55+ age group. Of them, more than half were likely 65+. With more than 2,000 passengers aboard this full ships, that’s a lot of retirement money being spent.

Those of you who read this blog regularly probably know that the town I live in, Wickenburg, AZ, is a retirement town. I am surrounded by seniors every day at home. To be surrounded by them while on vacation was a bit of a disappointment. Our last cruise to the Caribbean had a better mix of guests, with age groups more evenly spread. I find younger people in the 25 to 50 year old age group more energizing and fun than the 55+ midwesterners we had on board this cruise.

How do I know they were midwesterners? I asked. Each time they sat us down with other people at meals, we’d talk. I’d ask where they came from. I got Michigan, Iowa, and Kansas more than any other state. Our dinner table-mates were from Little Rock, Arkansas. We didn’t meet a single other couple from New York or New Jersey or Arizona (our past and current home states), although we did meet a couple from Pennsylvania and another from San Diego, CA.

The interesting thing about most of these people is that they didn’t do much in the way of high-price excursions or for-pay activities on board. We never saw them in the Champagne Bar, which we visited for our evening martinis before dinner each night. It was easy to get reservations for massage, facial, etc. at the spa. There were lots of empty seats in the main dining room — two of the six seats at our table remained empty for the entire trip. My conclusion: many of these folks were trying to minimize the cost of extras by simply taking advantage of the free or inexpensive options on board and at port. And, by not utilizing the main dining room in the evening, they could avoid tipping the dining room staff. Cheapskates? Well, avoiding the dining room on the last night of the cruise to stiff the waiters is certainly the mark of a cheapskate. But I like to think that some of them were simply afraid of getting a $1,800 extras bill at the end of the trip.

Coupon Crazy!

I should mention here that these people were coupon crazy. Each evening, the cabin attendant put a daily publication for the next day in our cabin. The publication outlined hours for dining and activities and shore excursions. It also included one or more sheets of coupons. Many of the guests clipped these coupons and made it a point to take advantage of them.

For example, a coupon might say that if you went to Joe’s Tourist Junk Shop in Ketchikan (an imaginary shop) between 10 AM and 11 AM, you could redeem the coupon for a free gift worth $15 — while supplies last. I overheard people planning their day around this visit to Joe’s. And if we happened to walk by Joe’s at 9:45, they’d already be lining up. And the free gift? Perhaps a link in one of those bracelets they push at ports or a paperweight that said “Joe’s at Ketchikan” or something similarly junky. Joe’s hopes that these people will come in and buy stuff while they’re there. Some of them obviously do. T-Shirts seemed to be a hot item.

What’s B/Sad about Cruising

What’s bad or sad about cruising is what the cruise ship lines have done to the port cities. Sure, they’ve brought the ports lots of tourists and revenue. But what they’ve also done is created port shopping areas with the same stores over and over in every port. What local charm existed in these areas is completely blown away by cruise ship sponsored stores like Diamonds International, Tanzanite International, Del Sol, and too many others to remember. Every port has the same collection of shops and they’re conveniently located close to where the ships dock so all those seniors from the midwest don’t have to walk far to redeem their coupons.

Ketchikan Tourist AreaKetchikan was a good example. The day we were there, three cruise ships were lined up at the dock facing the port shopping area. This was roughly 6 to 9 blocks of solid shopping — mostly for jewelry and t-shirts — with the vast majority of shops owned by cruise ship companies or their affiliates. The Great American Lumberjack Show was on the outskirts of this — this tourist attraction does four or five or more shows a day with people lined up to see them. (We saw highlights of this on television, on a show purportedly about Alaska, so we didn’t need or want to see it in person.) This area was very crowded.

Creek StreetYet less than 1/2 mile away was historic Creek Street, the former red light district of the town, which had been converted into small, mostly locally owned shops. It was nearly deserted. And on the town’s walking tour was an interesting totem pole museum and fish hatchery, both of which were empty.

The excursion transportation — mostly buses and vans — comes right up to the port, making it completely unnecessary to step foot into town. So people who just want the bus tour don’t need to walk past tempting jewelry and t-shirt shops. They get door to door service and, on many excursions, don’t even need to get off the bus to “do” the port town.

Glacier LandingOf course, the beauty of Alaska still lies beyond all this. Sure, we did excursions, but we did the ones that took us away from the cruise ships and shopping cities they’d built. One excursion took us by helicopter to land and hike on two different glaciers. Another was supposed to take us by helicopter to a mountaintop, where we’d do a 4-mile hike with a guide and return to the ship by train. (That one was cancelled when low ceilings prevented us from getting to the mountain top; we later rented a car to see what we’d missed: on that day, fog.) Another excursion took us by float plane up the Misty Fjords, passing mountain lakes, waterfalls, and glacial snow before landing in a mountain-enclosed bay. (You can see now how we managed to spend $1,800 in extras.) And at the end of each excursion, we walked the town, going beyond the shiny gift shops to walk among the historic buildings and, in more than one instance, panhandlers and locals who weren’t fortunate enough to get jobs selling jewelry to tourists at the docks.

As usual, my cynicism is creeping in. I can’t really help it. We came to Alaska to see its beauty and learn more about its history. But at most port cities, we faced the same old tourist crap. I guess that’s because that’s what most other people on the cruise ships want to see. We had to dig to see what lay under all that junk. It was worth the effort.

Not All Ports are Equal

Radiance of the Seas at AnchorAn exception to all this: Icy Straits Point and the indian village of Hoonah. This port had no dock, so our ship anchored offshore and used three tenders (specially configured lifeboats) to ferry passengers back and forth.

There were a few excursions there: fishing, whale watching, bicycling. The main attraction was the old cannery, which had been converted into a fascinating museum with a sprinkling of locally owned gift shops. (Not a single Diamonds International sign in sight.) Hoonah also boasts the world’s longest zip line, which is over a mile long with a drop of more than 1000 feet. (I guess they felt they had to do something to get the tourists in.)

Bald EaglesMike and I did the 1-1/2 mile walk (each way) into town where bald eagles waited in treetops for the local fishermen to clean their fish. We stopped at a local bar, where a man had covered the pool table with old photos of the town and more recent photos of a 25-foot snowfall. Then we went to the Landing Zone restaurant at the bottom of the zip line and had a great lunch of chowder and fried halibut and salmon, prepared fresh and served by locals.

Back on the ship, I overheard one woman boast that she hadn’t even bothered to get off the ship that day.

Would I Do It Again?

With two cruises under my belt now, I have a good idea of what to expect on a cruise. (After reading this, you might, too.) With all the pros and cons, would I do it again?

I’m really not sure. The moving hotel aspect is very attractive. But the cost and limitations are a drawback. And the cruise ship line development of port cities is a real turn-off.

I’d consider it. But I’ll certainly do my homework before signing up next time.

Wine Tasting at Bacchus

A nice night out in Scottsdale.

My friend Tom, who is a wine lover like me, has a home in the Scottsdale, AZ area, where he lives during the week. (You may recall the article I wrote about dinner at Tom’s Wickenburg home.) On Wednesday nights, he goes to a wine shop named Bacchus, for wine tastings. It’s mostly a social event, but it also gives him an opportunity to try a wide variety of wines, many of which he purchases for his wine “cellar.” He’s urged us to join him, but since Scottsdale is a 60-mile drive from Wickenburg, it isn’t exactly convenient.

Yesterday, however, I had some other plans that included a trip to Scottsdale. I needed to drop off my “airport car” at a friend’s hangar near Scottsdale Airport, where it would wait patiently for my next trip down there. About half of Flying M Air’s business is out of Scottsdale these days and since the old Toyota wasn’t doing anything worthwhile in Wickenburg, I thought I’d leave it in Scottsdale for ground transportation when I flew down for business. So I drove it down there yesterday afternoon. The poor car rides terribly at slow speeds in city stop-and-go situations, but is like a magic carpet at highway speeds. The speedometer must be wrong because it said we were doing almost 80 all the way down there but it sure didn’t feel like it and there were still a few cars passing us on the highway. The radio’s speakers are all broken too now — must be the dry air — so I had to listen to my iPod with ear buds. That was okay because the car is also pretty loud (the engine is right behind me and it rides low to the ground) and the plug-style buds I wear blwocked out most of the road noise. I tried to catch up with NPR podcasts and managed to hear at least 15 of them during the ride.

Along the way, I stopped at Tom’s business in the Deer Valley area, AeroPhoenix. Tom’s a distributor for aviation/pilot supplies and he occasionally lets me wander through his warehouse to look at all the great books (he must have the largest selection of aviation books anywhere), gadgets, and other pilot aids he sells. (This is the business I’d hoped he’d bring to Wickenburg, but he’s pretty settled down in Deer Valley and doesn’t want to move.) I wanted to pick up two pilot shirts — you know, the kind with the do-dads on the shoulder so I could wear my captain’s bars. Although most flights are too casual for such attire, I occasionally do VIP transportation for a Wickenburg-based business owner and I think wearing a captain’s “uniform” would help impress my client’s clients. He had these great helicopter ties, too, but I even thought that particular width is in style, I like a narrower tie. (I’ve never been accused of being stylish.) I invited Tom to join Mike and I for dinner at Deseo for some ceviche. But Tom was busy with work and said he’d have a hard enough time getting to the wine tasting by 6:30.

I met Mike at Scottsdale Airport after parking the Toyota at its new home away from home. We went to the Westin Kierland Resort and Spa, a relatively new hotel just west of the Kierland Commons shopping center near Scottsdale Airport. It’s a nice place — I certainly wouldn’t mind staying there! We found Deseo on the lower level. Unfortunately, since it was only 5:30, the restaurant was still closed. But the bar was open and they were serving mojitos and a limited menu for appetizers. We ordered a pair of the smoothest mojitos I’ve ever had and five different ceviche dishes. As we waited for the food, the small bar filled with people. A bowl game was just starting on the big television above the bar. Our food came from the kitchen in two batches: five incredible collections of ingredients and flavors. We argued over which dish was best and decided that we’d have to come back for dinner in the restaurant and try again.

We asked the concierge for directions to Bacchus. It was in Kierland Commons, about a half mile from the hotel. We took the car so we could park it nearby and save a walk after the tasting. We wound up having to valet park it; there were no spaces near the shops.

Bacchus is a wine shop with a limited selection of wines and a very knowledgeable, service-oriented staff. If you want something they don’t have, they can order it for you, Tom assured us later in the evening. The tasting was $15 per person. After establishing where Tom usually sits (he wasn’t there yet), we took our tasting glasses and notes to the table and introduced ourselves to the folks already there. Among them was Stan, another Bacchus regular. Our table filled up quickly, although I was able to hold a seat for Tom. He arrived right before the tasting, looking a little disheveled, and took the seat I’d saved beside me.

I’ll be honest — I was a bit disappointed with the tasting. It wasn’t the wine so much — I liked two of them and didn’t care much for the other two. It was the accompanying lecture. The session was supposed to be Wine Tasting 101, a beginner’s guide to tasting wine. But rather than step us through the wine tasting process — swirl, examine the legs, sniff, sip, roll around on the palette, etc. — the lecturer gave us tidbits of tasting information as we tried the four wines over a 90-minute period. I was hoping for a more step-by-step approach, with the lecturer telling us, with each wine, what we should be smelling and tasting. It always bothered me that wines could be described as having vanilla or almond or blackberry flavors and I could never taste it. I was hoping to learn how to taste it. I guess the point is, I was hoping to learn. The lecture, however, didn’t cover anything more than I could get from a few winery visits in Napa or Sonoma county.

(Okay, so not everyone in the Scottsdale area has the inclination to go for wine tastings in California’s wine country. But we’ve been there four times, most recently this past June, so there wasn’t much new to us. I never thought of myself as a wine “expert” — and still don’t — but we’re apparently better educated about wine than most people.)

I liked the chardonnay (Le Snoot, 2005) and cabernet sauvignon (Edge, 2004) that we tasted. After the last wine, Tom ordered a bottle of one of his favorites for the table: Giacomo Vico Barbera d’ Alba 2001. It’s a nice, smooth red wine. When that was gone, he ordered an Ada Nada Barbaresco Elisa 2000. Even better.

Now if you’re wondering how I remembered the exact names of the wines, I didn’t. I bought a total of six bottles (two each of the chardonnay and cabernet and one each of the Barbera and Barbaresco and just read the names off the labels. I don’t go to wine tastings just to taste wine. I go to find wines I can buy and bring home and drink. The purchase stood me back over $100 — this ain’t Two-Buck Chuck — but now I know I have good wines on hand for good meals and special occasions.

The last bottle was only halfway finished when Mike and I rose to leave. Tom was going to be moving on to a place called the Ocean Club, where he sometimes went after tastings to meet friends. Evidently, there’s a piano bar there and people gather around and sing. (I don’t think he’s talking about karaoke, either.)

Unfortunately, Mike and I had horses to feed and a dog to let out. Wickenburg was 60 miles away. Although we’d each had a fair helping of wine, it had been spread out over a long enough period that neither of us were anywhere near drunk. We retrieved the car from the valet and Mike drove us home. We stepped in the door at 9:30 PM.

Tom’s left us with an open invitation to join him at Bacchus any Wednesday evening. He has a guest room in his Scottsdale area condo where we can spend the night if we need to. I might take him up on that offer now that I have a car in Scottsdale. The next time I fly into Scottsdale on a Wednesday, when I’m finished with business, I’ll park the helicopter for the night. Then I’ll drive on over to Bacchus for some wine, hit the Ocean Club to check out the scene there, and crash at Tom’s place. In the morning, I can fly back to Wickenburg. Sounds like a plan, huh?

Now all I need is a Wednesday charter down in Scottsdale.

An Evening Out

We visit a friend above town.

Last night, my husband and I spent the evening with a friend who lives part-time in Wickenburg. His house sits on a ridge overlooking the town.

As I drove up the road that led to his home, I felt I was rising above the scum that floats just below the surface of Wickenburg, the scum of small-town politics, corruption, and business owners being threatened for signing petitions that support their personal beliefs.

Our friend, Tom, can’t live full-time in Wickenburg. He simply can’t get the things he needs to live comfortably. So he has a condo in the Deer Valley area of Phoenix, near where his business is based. He comes to Wickenburg to work on his house, which he’s systematically torn apart and put back together over the past three years, working with one contractor after another to get each job done. By the looks of things, he’s about 80% finished. He shops in Trader Joe’s and Whole Foods Phoenix before he comes to Wickenburg, bringing up organic groceries to stock his kitchen and incredible wines to stock his in-wall wine “cellar.”

I used to try to get Tom to move his business up to Wickenburg, to build a building in the town’s industrial park and operate out of there. But he would tell me that he has a great staff in Deer Valley and he knows they wouldn’t commute up here. He doesn’t want to lose them. Now, after thinking about it for a long time and seeing the hurdles a small business needs to jump to get set up in Wickenburg — I’ve been trying, unsuccessfully, to get an office at the airport for my helicopter charter business for more than eight months — I don’t nag him about it anymore. I wouldn’t want to push him to a decision that would make him unhappy.

Tom’s ridgetop home offers stunning views in every direction, marred only by the power lines APS recently strung along another ridge nearby. The poles and wires are a heartbreak to Tom, who bought the house because of the incredible views. He’s angry because APS had an alternative route, one that would have taken the power lines through unoccupied areas of town where they wouldn’t be such an eyesore to residents. But APS took the easy route, following the edge of state land. Although I agree that they hurt his view, the situation is even worse for the homes they pass near. Literally dozens of homes were affected by the power line installation. But although he’s complained to APS and the Town of Wickenburg, no one seems to care.

We spent the evening listening to classical music and jazz, drinking wine, making dinner, and looking out at the lights of Wickenburg far below us. Tom’s view of the town at night is just like mine from the helicopter as I come into Wickenburg at the end of one of my moonlight dinner tours. He remarked at how many more lights there are now than there were just three years ago when he bought his home. “Imagine how the difference is to us,” I told him. “We’ve been here ten years.”

At Tom’s house, I felt so far removed from town, like I was in another place. A place where culture, fine wine, and quality food were an important part of everyday life, not something to be treated to once in a while. The air seemed somehow cleaner up there, the political situation not so dirty, the conversation more educated and interesting. It was as if we’d left Wickenburg and stepped into a city home. Not necessarily a Phoenix home, mind you. Perhaps one in New York, high above Second Avenue and 60th Street.

The feeling stuck with me all evening as I sipped wine chosen by my host, minced fresh garlic for the garlic bread, and ground sea salt over my soba noodles. Less than two miles as the crow flies from my home, I was in another world.

Fine Dining — Not!

Or how not to serve wine in a restaurant.

My husband and I tried a new local restaurant last night. We’d asked a few friends who had tried it and they gave me the impression it was worth a shot. One of them said, “Well, the food is good.” That should have warned me.

The place is in a brand new building that’s quite attractive, although not quite the right fit for the Sonoran desert. It features big wood beams overhead and a stone fireplace. The kind of place that would work really well in Northern Arizona, in the mountains surrounded by tall pine trees. Or in Colorado. Not quite right when the biggest thing outside is a cactus. Still, open and very pleasant and quite a nice change from the usual places around town.

But it was a disappointment.

The biggest disappointment was with the wine. The restaurant, which is very new, has a small, unimaginative wine list. There were about a dozen offerings on the list and one of them was Sutter Home White Zinfandel. While I’m sure some people like that — my mother appears to be one of them — I can’t remember the last time I actually saw it on a wine list. A real wine list — one that’s in its own little hardcovered folder, like it has something of value in it.

The menu was kind of disappointing, too. A lot of beef, a single chicken dish, and two fish dishes. Some salads for the dieting or veggie crowd. The special was halibut, although how it was prepared was not something we were made privy to. Actually, very few items on the menu included a description of how they were prepared. The menu was a simple list of entrees; you picked two accompaniments to go with your meal.

So that’s the setup.

When we were seated, the waiter asked us almost immediately if we wanted to order a bottle of wine. Not having had a chance to look at the wine list or the menu, we told him we needed a few minutes. We then took our time with both small lists. About three minutes had passed when he returned. “Chardonay is good with halibut,” he said.

Okay, I though to myself.

Now keep in mind that the last two restaurants Mike and I had dined in where we ordered a bottle of wine had wine stewards. These are guys who know wine. Their entire job is to make recommendations on wine, take orders on wine, and serve wine. A statement like, “Chardonay is good with halibut,” would be ridiculous to one of these guys. They would be recommending a specific chardonay or other wine. And maybe it wouldn’t even be a white wine. But it would be a perfect match for the halibut, based on how the halibut was prepared, what it was served with, and what wines were available.

And, by the way, neither Mike and I had shown any interest in halibut.

Mike sent him away again. This time he stayed away. We had to flag him over when we were ready to order. Not a problem. Mike ordered steak and I ordered prime rib.

“And we’d like a bottle of wine,” Mike added. He looked at me.

“The Clos du Bois cabernet,” I said, reading it off the wine list.

The wine list offered wines by the glass, but the only red wines were the house wines, which I’d never heard of. So we’d stuck with a familiar mid-priced label that I knew would be fine with our meal.

Keep in mind that I am not a wine connoisseur. I love restaurants with wine stewards because I can learn from them. They always recommend something truly spectacular. But when you’re faced with limited options and no one to give good advice, it’s sometimes best to go with what you know. And I do like to drink wine — especially red wines.

He went away with our order. A few moments later, we were treated to the worst wine service I have ever witnessed in my life.

Now I don’t want to get our waiter in trouble because he’s a nice guy and I’m sure he was doing he best he could. The only problem is, it’s quite obvious that he was never trained to do his job. And I don’t think he’s had enough meals in nice restaurants to catch on to what’s expected.

Our waiter returned with a tray that had two glasses and our bottle of wine. He put the tray on one of those tray stands that he’d set up behind Mike’s seat. He then took a corkscrew — you know, the kind with the wings that anyone can use — and inserted the pointy part through the foil at the top of the bottle and into the cork. He struggled for a few minutes to twist the corkscrew in, then used the wings to lift the cork out, right through the torn foil. He put a glass in front of Mike, poured a small amount of wine through the foil, and waited for Mike to drink. While he waited, he used his fingers to tear all the foil off the top of the bottle. Mike tasted and told him it was fine. The waiter put the cork back in the bottle and put the bottle on the table, then put my glass in front of me and departed, leaving Mike to pour the wine for both of us.

Whew!

Call me a snob, but I could serve wine better than that — and I’ve never worked in a restaurant!

For those of you who don’t know what he did wrong, he’s a summary of how the wine should have been served.

  1. The waiter brings glasses to the table. He sets the glasses out in front of each person.
  2. The waiter brings the bottle to the table. (He could do this with step 1 to save time.) He shows the bottle’s label to the person who ordered the wine or asks, “Who would like to taste the wine?” The idea is for someone to make sure he’s brought the right wine.
  3. The waiter uses a knife or foil cutter to neatly cut and remove the foil from the top of the bottle, leaving the rest of the foil on the bottle’s neck.
  4. The waiter inserts the cork screw or other cork removal device into the bottle while holding it (not leaning it on the table), then removes the cork.
  5. The waiter places the cork in front of the designated wine taster. (The wine taster may want to check it to make sure it is wet; a dry cork indicates a bottle that has been stored standing up and air may have gotten in.)
  6. The waiter pours a small amount of wine into the designated taster’s glass.
  7. When the taster has confirmed that the wine is satisfactory, the waiter pours for the rest of the table, finishing up with the designated taster.
  8. The waiter leaves the bottle on the table (for unchilled wines — usually reds) or in an ice bucket within reach (for chilled wines — usually whites).

I also like when the waiter ties a rolled-up napkin (cloth, of course) around the bottle’s neck to catch drips when the wine is poured.

Does this sound like a ritual? It is. And it’s one that I personally enjoy, perhaps because it’s an indication that wine is an important part of the meal, one that deserves its own special ritual.

Now I really can’t blame the waiter. But I certainly can blame the manager of the restaurant. It’s obvious that he or she doesn’t care (or know) about what good service is.

Dinner last night, with tip, cost over $100 — and we didn’t have appetizers, coffee, or desert. The food was average — although I admit I really liked my sweet potato fries. My prime rib, which was supposed to be medium, was medium well on one half and medium rare on the other. (I’m still trying to figure out how they did that.) The horseradish sauce was just right. The bread was from Sysco — the big food purveyor company — the same stuff they use for sandwiches at one of the local coffee shops, but cut into quarters so each piece goes a little further.

To say we were disappointed is an understatement. A new restaurant in town, a nice looking, brand new building. We had our hopes up. But they were dashed by mediocre food, unprofessional service, and prices that are too high for what you’re getting.

But the place is new. We’ll give it a chance to learn some things. In a few months, we’ll try again.

And if my wine is served the same way, I’m going to get up and show him how to do it right.