Tag Archives: Wal-Mart

Just Say No to Outsourcing

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Alamo and National lose a rental customer.

I’m going to Austin, TX in April to attend an Apple Computer event. I had to do the usual things to arrange a trip like that: airline reservations, hotel reservations, car rental reservations. I did the airline stuff on the Web — it really is easier. I did the hotel reservations by phone, calling two of the three hotels close to where I had to go. And then I did the car rental reservations by calling toll-free phone numbers.

Hertz and Avis phones were answered by folks who were obviously American based in US cities. I only had to make my request once. English is their primary language and they had no trouble understanding me. I got rates from each — Avis was $22 cheaper.

But that wasn’t enough. I also called Alamo and National. And in both cases, I was connected to someone at a noisy desk in India.

Regular readers of this blog know how I feel about outsourcing US jobs for US companies serving US citizens to foreign countries. When I make a reservation with a US company for service in the US, I fully expect the entire transaction to be conducted in this country.

Yet Alamo and National, in their attempt to save a few bucks an hour on employee costs, are willing to sacrifice good customer service. Both representatives had heavy Indian accents that were difficult to understand and, in both conversations, I had to repeat my requests several times. I told both of them that I didn’t do business with companies that outsource customer service labor and hung up on them.

Months ago, I cancelled all of my AT&T service and sold all of my AT&T stock because the company had turned over customer service to representatives in India. I’ve also cancelled several credit cards when I learned that customer service was handled overseas. I’ve stopped doing business with companies I know are outsourcing.

There’s something wrong with outsourcing US jobs to overseas employees. Every time a US citizen loses his or her job to someone in another country, the US economy gets a little weaker. There’s one less person with an income, one less person able to buy goods and services. When that person has to take a lower paying job — like as a checkout person in a Wal-Mart — the weakness remains despite the replacement job.

Am I alone in feeling this way? Are American companies so greedy that they’re willing to lose potential customers — not just people like me with principles but the people they’re leaving on unemployment lines? When is it going to stop? I’d rather pay more for goods or services to know that in doing so I’m keeping other Americans employed.

Do your part. Stand up for what you think is right. And just say no to outsourcing US jobs overseas.

Now don’t get me started on goods made in China.

Land of the Free?

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Think again.

Another example of how our rights are being questioned or stripped away from us.

On September 20, a high school student and one of his teachers were questioned by the Secret Service about a poster the student had created for a class project on — of all things — The Bill of Rights. The villain here is clearly a Wal-Mart employee — yet another reason to avoid the store. You can read the details here, along with over 200 comments by outraged readers.

Matthew Rothschild, the author of the article for The Progressive magazine and Web site, has been keeping a list cases on his “McCarthyism Watch.” If you’d like to get angry, be sure to check out some of the articles there.

I guess you don’t need to be a blogger to get in trouble for speaking your mind.

The Mohave County Fair

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We give Kingman residents and visitors helicopter rides.

I started planning for the Mohave County Fair at least a year ago. I exchanged phone calls and e-mails with the folks who handle the concessions for the fair, including Betty Watters and her son Phil Richardson. I flew up to Kingman in June to check out possible landing zones. That’s when I paid the fee for my “booth” in the north parking area. The dates September 15-18 went from pencil to ink on my calendar.

Mike and I went up to Kingman early Thursday morning. I flew, Mike drove. Mike brought our camper up there. It’s a 3-horse slant trailer with living quarters. I left about an hour after Mike and arrived at the fairgrounds the same time he did. I did a lap around Kingman, planning my route for rides, while Mike parked and secured my landing zone. Then I landed in a huge cloud of dust, cooled down the engine and shut down. We spent the next two hours setting up boundaries for the landing zone, putting up banners and signs, and doing housekeeping chores in the camper. The nice folks at the fairgrounds allowed us to park the camper at one end of the landing zone. On the other side of the fence were a few portable toilets (which we wouldn’t need) and the trailers and living quarters for the carnival folks. Beyond that were the carnival rides and attractions. And beyond that was the rest of the fair.

Photo

Mike made a trip to the local True Value hardware store to pick up a sprinkler and another hose. Phil had run his own hoses to the landing zone and we decided to use a sprinkler, which we’d move periodically throughout the day, to keep the landing zone damp. That would keep dust down. Mike also had to take a trip to town to fill the camper’s two gas bottles so we’d have refrigerator, hot water, and stove use. The camper also has a full bathroom with two holding tanks, so we could use our own clean toilet and shower daily.

We also had Jack the Dog and Alex the Bird with us. Jack had to stay on a leash. Alex stayed under the trailer’s awning in his cage. Neither of them were bothered by a helicopter taking off and landing about 150 feet away from them.

Betty had asked her neighbor, Tony, to give us a hand. Tony is on permanent disability after being hit by a truck years ago, but he was fully capable of helping us with the things we needed to do. He wound up working with us on Thursday and Friday and lending moral support on Saturday.

By 2 PM, we were ready to do rides. The only thing we needed were passengers. That was the problem. It was 2 PM on a weekday. Kids were in school, parents were at work. No one was interested in the carnival or our rides.

The ride took off from the north parking area. I had to make a crosswind departure, since heading into the wind would have taken me right over the carnival rides. From there, we flew up the east side of Centennial Park, north of Wal-Mart, just north of the I-40 pass through the mountains, down to the Beale Street exit on I-40, along the south side of Andy Devine Boulevard, across Hualapai Mountain Road, and up the east side of the fairgrounds. I made a 1807deg; turn at a cell tower north of I-40, then came straight in to the landing zone, landing right into the wind. Total time was about 6-8 minutes.

I’d priced the rides at $25 per person including tax. This was before fuel prices went up, so it was a real bargain. My usual ride prices are $30 to $35 per person for an 8-10 minute flight, but the fair folks practically begged me to keep the price down. So I did, depending on the cheaper price to attract more passengers and shorter ride length to make it profitable.

We managed to give 11 rides on Thursday. Very disappointing. We went to the Dambar restaurant for a good dinner, though.

On Friday, things weren’t much different. I walked over to the nearby junior high school around 10 AM, suggesting that a few of the teachers might want to walk students over to see the helicopter and get one of my presentations on aerodynamics or how helicopters fly. The school was very interested, but Fridays are half days so classes are shorter. There wouldn’t be enough time for any of the classes to walk over and back and get the presentation.

Things picked up late Friday afternoon. We did 10 rides, most of which were after sunset. The moon was big and full and beautiful and the carnival rides looked great from the sky.

By that time, our two helpers, Alex and his college buddy Ryan, had come to help out. There wasn’t much for them to do. They pitched their tent behind our camper, uncomfortably close to those portable toilets on the other side of the fence. We ate carnival food for dinner and walked around the fair.

We were pretty disappointed at the turnout so far.

Saturday changed everything. Although I wasn’t supposed to start flying until 10 AM, my first passenger arrived at 9, before the fair even opened. Heck, I didn’t care. I gave him a ride. For the next two hours, I did a few rides. Then the dam burst (so to speak) and I had a nonstop flow of passengers. Mike, Alex, and Ryan loaded 2 or 3 people on board for each flight. The only time I shut down was to get fuel at the local airport 5 miles away (three times!) and to take a 20-minute lunch/bathroom break. I put 5.5 hours on the helicopter’s hobbs meter that day — quite a bit when you consider that the hobbs only ticks when I’m in flight so my time spinning on the ground didn’t count. I figure I took about 100 passengers for rides that day. Most of them were in a helicopter for their very first time. I gave all the kids who flew with me helicopter toys (while they lasted). One guy liked it so much he went up twice.

We celebrated with four steak dinners at the Dambar.

Sunday looked as if it might be a repeat of Saturday, but the flow of passengers was starting later. The wind was stronger than the previous few days and it was warmer, so taking off with a crosswind (rather than a headwind) when I was heavy was tough. I did about 20 rides before we decided to call it quits. It was 1:30 PM. We packed up, said goodbye, and got ready to go.

I stopped off at the carnival office to leave a card for the carnival owner. I’d had a good event and was interested in working with carnivals to do it more often.

Mike left with the camper and I took off with Alex and Ryan. We took the scenic route home: to Bullhead City and down the Colorado River to Parker, where we refueled (at $4.54 per gallon!). From there, we hooked up with the Bill Williams River, overflew Swansea and the Alamo Dam, and returned to Wickenburg.

We’ll go back to the Mohave County Fair next year. But we’ll just spend all day Saturday and Sunday. I’m already looking forward to it.

My thanks to Betty and Phil for all their help.

Public Opinion

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I realize that public opinion doesn’t really matter.

I run a Web site called wickenburg-az.com. Its primary purpose is to provide information about Wickenburg, including things to do and see and businesses that operate here in town. I built the Web site because there was no non-commercial Web site about the town. Basically, if you wanted your business on the Web, you had to cough up big bucks to get it on one of the commercial sites in town — sites that weren’t even updated on a regular basis. I didn’t think that was fair. I also didn’t think any of those sites provided useful information for residents or visitors.

Over the years, the site has become quite a forum for voicing opinions about the way things are going here in town. I admit that I started it. Then John started adding his two cents and since what he submitted was well-written and well-reasoned out, I couldn’t help but publish it online. Along the way, a handful of other people submitted articles and I published them. I felt that these opinion pieces helped round out the site.

Recently, I’ve gotten quite a few opinion pieces from people I’ve never heard from before. I’ve been publishing most of them. Others are a bit over the top, even for me. What amazes me, however, is how many people have written to say they agree with much of what appears on the site — even though these opinions aren’t what’s reflected in the local newspaper or among local politicians.

In other words, the town’s government is pushing one way on many issues and the newspaper is rubber-stamping their decisions. In the meantime, many people don’t agree with or even like what’s going on.

This has me a bit baffled. My understanding is that in a democracy, when the people vote, they are choosing the elected officials that stand the same way they do on most issues. When they vote on a proposition, they’re telling their elected officials that they either want it to pass or they don’t. It seems to make sense that the elected officials would do the things that their constituents expect them to, based on popular opinion. It also seems to make sense that if a proposition fails, it would simply fade away into obscurity — not be put up for another vote when a different collection of people were around to vote on it.

Sadly, that’s not the way democracy works in Wickenburg. Majority public opinion seems to have little or no bearing on what actually happens in town. Elected officials do whatever they want to, for whatever reasons strike their fancy. I still haven’t decided if they’re motivated by greed — money under the table and other reward promises — or stupidity — being led around by the nose by smooth-talking developers.

The bypass issue is a perfect example. This has been going on for years. The route 93 and 60 corridor has become a major thoroughfare for traffic between Phoenix and Las Vegas and will be part of the Canamex highway that will link NAFTA members Canada and Mexico. As a result, there is a huge amount of truck traffic going right through town.

ADOT brought consultants into town on a regular basis to meet with the public and gain their opinions on the dozen or so options. The public clearly favored an out-of-town bypass that would keep all those trucks south and west of town. Yet the local government and chamber of commerce favored a route that would put the traffic right through town. (I guess it was important to them for McDonald’s and Circle-K to keep selling burgers, coffee, and gas to the drive-through crowd.)

As a result, the “interim bypass” was developed. This monstrosity would put four lanes of traffic along the riverbed near the existing bridge — it isn’t clear yet whether they’ll build another bridge, too — and route that traffic right past the Community Center and Coffinger Park, through a neighborhood and a ranch (thus displacing dozens of people and destroying the values of the remaining homes), and deposit it back on 93 right where a local developer is attempting to build a high-priced housing development. (It will be interesting to see how many people will pay $800K+ for a house overlooking 4 lanes of truck traffic.) Along the way, this crazy plan calls for two “roundabouts” — the old-style traffic circles that are being dismantled throughout the east — so that our “winter visitors” (most of whom are in the 65+ age bracket) can merge with the trucks on their way to and from Wal-Mart in Surprise. (It might be a good idea to move the ambulance base to that intersection, since that’s where it’ll be spending a lot of time.)

All this is completely against the majority public opinion. People who live in Wickenburg year-round care about the town and its atmosphere. We don’t want highways in the riverbed where exhaust fumes will settle and noise will destroy the quality of life and whatever downtown ambiance we still have.

We also don’t want high-density housing, especially when there aren’t enough high-paying jobs to fill those homes with year-round residents. We don’t want an economy that centers around winter visitors who don’t even like to spend their money in town. We don’t want two Dollar Stores or two check cashing places or a pawn shop. We want businesses that will provide good jobs and the goods and services we need.

But in Wickenburg, public opinion doesn’t matter.