Ebook Review: The Pillars of the Earth

Ebook FAIL.

Since this week’s blog theme seems to be FAIL, I figure I’d finish off the run of FAIL posts with the most epic failure of all: Penguin’s “ebook,” Pillars of the Earth. This attempt at ebook publishing is so full of FAIL that I almost don’t know where to begin.

When is an Ebook not an Ebook?

Home ScreenWhen it’s an app.

That’s the first problem. Announced almost the same day as Apple’s announcement that iBooks would support multimedia elements, I made the assumption that this new, “amplified” edition of Ken Follett’s novel would be an example of iBooks’ new capabilities.

I was wrong.

Not only is this a standalone iPad app, but it requires a whopping 1.54 GB of storage space on an iPad. “Updates” — and there has been one so far — are equally huge. In fact, Apple warns you:

Do not attempt to download this product wirelessly. Download in the App Store on your computer and transfer to your iPad by synching your apps.

The product itself is poorly designed, consisting of:

  • An ebook reader module. There’s nothing special about this at all. While it mimics the iBooks’ curling page flip, its implementation is sluggish and buggy; more than once, the page flip happened so slowly that it was impossible to turn the page. (It just wouldn’t move enough to “flip” over.) I had to quit the app and restart it to continue reading. The table of contents is broken down to the chapter level which wouldn’t be so bad if the chapters weren’t 50+ pages long. As a result, if you wanted to go back to a previous part of the book, it took forever to go to the page you wanted and then return to where you’d left off. Ebook settings do not include font size; you have to pinch to change that and more than once, it reset itself.
  • Character TreeA “Character Tree.” This feature is supposed to help you understand the relationship between characters. I found it nearly impossible to navigate and parts of it seemed to be locked out. It was more of a source of frustration than information. I still can’t figure out why some characters have flashing halos.
  • About the Author material. This includes text and video information about Ken Follett, author of mostly spy thrillers. This book is not spy thriller.
  • About TV Series material. This is the extras stuff that’ll likely turn up on the DVD. Starz marketing material, through and through. I figured I’d go through it when I was done with the book, but after the disappointment of being locked out of content, I figured it would be better to avoid additional frustration.
  • Links. I guess if they’ve got us, they may as well shoot marketing material at us with both barrels.

The settings screen is a joke. While it might have been a good place to put font settings, instead it offers just two options: Page Flip Sounds and Use Night Theme.

Annoying DialogI think the ultimate indicator that this is a poorly designed app is the dialog that appears every single time you open the app. Illustrated here, it includes a Don’t Show button. I tapped it every single time, but the damn dialog continued to appear.

Typos, Missing Breaks

The ebook text had its own problems:

  • There were typos. Real typos. I stopped counting after seven.
  • There was no indication of scene changes. For example, you’d be reading a scene where two characters are talking or doing something. Next line, another character who isn’t in the scene is talking or doing something. Huh? While the printed book may have used additional space to indicate a scene change, the ebook version doesn’t bother with such niceties. I guess they think the reader needs to be jarred to his senses once in a while.

Apparently, copyediting is not part of the ebook production process at Penguin.

The Movie Clips

Embedded in the book’s text are icons that, when clicked, may or may not display a movie clip from the Starz dramatization of the book. There were four problems with this feature.

  • Movie ClipThe clip usually did not match the text. The screenplay is apparently not a faithful adaptation, so dialog, characters, and scenes are different. Watching these clips while reading the book is like reading a book and watching a movie roughly based on it at the same time. Not a very rewarding experience.
  • The clips are teasers. There’s not enough content to make them valuable. They’re merely a tool to get you to watch or buy the Starz series.
  • The clip would not reliably play full screen width. You had to coax it to fill the screen by tapping a button in the upper right corner.
  • Unable to PlayThe clip would not display until it had aired on Starz! This zapped me early on. After reading a passage that described the cathedral under construction, I was pleased to see a video icon, hoping to be able to visualize the rather complex description. Instead, a dialog box (see image) told me that “speed-readers” had to wait until that clip aired more than a week later! My surprise quickly turned to anger when I realized I’d been sold a marketing tool for Starz.

The Book

Ken Follett writes spy thrillers. I’ve read a few of them. They’re good. Ken Follett should keep writing them and stop writing medieval historical fiction.

At first, the book was a pleasure to read. It introduced me to medieval times with an air of authenticity — other than dialog, of course — that was enjoyable to me. The dialog was not authentic at all and I think that’s okay. I don’t think I could have struggled through medieval dialects, spelling, and grammar.

But the book got very long very quickly. I’m a fast reader and can normally knock off a novel in two or three days, reading in the evening before bed. This one took more than a week. It seemed to go on and on and on. The story got boring. Even when it was supposed to be exciting it got boring.

About halfway through, I realized that I wasn’t enjoying the book anymore. I’d passed the point of being able to watch video content — nothing was available to me — so all I could do was read. And what I read was disturbing.

Spoilers Ahead!

The book had several antagonists. One was a violent man named William who couldn’t seem to have sex with a woman unless beating her was part of the act. He raped one of the protagonists while her brother was forced to watch and then had his groom rape her, too. He basically went through the book, beating, raping, and killing. There was no stopping him. He literally got away with murder again and again.

It made me sick.

Another antagonist was a bishop who would forgive William for his sins. No matter how bad they were. He was evil in his own way and also seemed to get away with his acts over and over.

These two antagonists, and a few other minor ones who wound through the plot, had their way with just about anything. It was heartbreaking to read their latest dastardly deeds, page after page. After a while, I wondered why I was reading. There was no enjoyment in the plot, no real reward for the reader who needs to see good triumph over evil. It was simply a long, drawn out punishment for the good guys.

We’re not talking about a short book here. The mass market paperback — the version you’d buy in an airport bookstore, for example — is 983 pages. That’s a hell of a lot of evil to wade through.

Oh, every once in a while, the protagonists would win a small victory. They defended their town against William and his raiders, “only” losing 70 or so people in the process. Hooray. That was after William had burned their town to the ground on the previous raid, killing innocent men, women, and children, including one of the protagonists, and causing the financial ruin of the woman he’d raped while her brother watched. Talk about insult to injury, huh?

Throughout the whole book, I kept waiting for William to get his just desserts. He finally did, on the last pages of the book. Somehow he and the rest of the cast had managed to live — during medieval times, when Wikipedia reports average life expectancy to be only 30 years — to their 50s, 60s, and beyond. It was then that William was finally hanged. An astute reader will realize that the bad guy has lived a long and comfortable life, directly responsible for the rape, maiming, and murder of hundreds of people, and it is only in his old age that he’s finally punished. We’re supposed to be satisfied with that?

The interaction between the characters was unrealistic and contrived most of the time. I’d read a scene and wonder why they did (or didn’t do) what they did (or didn’t do). It doesn’t seem to make sense sometimes. It’s as if the author’s only purpose is to set them up for something in the future — something unpleasant. And there are only so many times you can get into a character’s head and read the same thoughts before you stop caring about what’s in there.

And sex? Not only is it prevalent throughout the book, but it’s often quite graphic, with various private parts being stroked, grabbed, fondled, squeezed, sucked — you get the idea. I don’t know how it got past the Apple censors with this rating:

Rated 12+ for the following:
• Infrequent/Mild Sexual Content or Nudity
• Infrequent/Mild Realistic Violence

Mild? I don’t think so. The graphic descriptions of the rapes with their violence against women were disturbing enough to warrant a more protective rating than that.

And I don’t think I’ve read the words fuck and cunt so many times in a book in a long time — if ever. If this were a movie with that language, it would be rated R — that’s 17 and older, Apple.

But the most tasteless bit of narrative? One of the protagonists having sex with a stranger within hours of his wife dying while giving birth to their child. And we’re supposed to like these characters?

Finally, the book was supposed to be about the building of a medieval cathedral. In reality, it was a book about the brutality of the ruling class, the corruption of the Catholic church, and the rough life of peasants during medieval times.

Spoilers Done.

A Learning Experience

I thought this “ebook” would be a publishing breakthrough. That’s how it was heralded on USAToday and other news outlets.

After seeing the excellent Wired app — which I need to review here, too — I had very high expectations for ebook publishing. I thought that publishers finally “got it.” I didn’t expect them to take advantage of readers by selling them advertising material for a partner organization. I didn’t expect to be locked out of content I’d paid for. I didn’t expect an ebook to take up so much precious space on my iPad.

I’m not the only one disappointed by this mess. The iTunes store shows only 29 ratings averaging only 2 out of 5 stars. I wonder how many other buyers have demanded their money back, too.

My refund comes this week.

Highest Duty

A book review.

Highest DutyLast night, I stayed up late to finish reading Highest Duty by US Airways pilot Chelsey B. “Sully” Sullenberger. Captain Sullenberger was the pilot in command of US Airways Flight 1549, which landed with no loss of life in the Hudson River on January 15, 2009.

I’d been wanting to read the book for a while but I kept putting it off. I wanted it to be my first purchased ebook experience. I was supposed to get a Nook for Christmas, but the idiots at Barnes & Noble were completely clueless about customer service and timely order fulfillment, so I canceled the order. I wound up with an iPad in April. After weighing the benefits and drawbacks of ebook reader software — iBooks, Kindle Reader, and B&N Reader — I decided to go with the Kindle software and ordered the Kindle edition of the book from Amazon.com. From what I hear from Twitter friends, the iPad makes a better “Kindle” than Amazon’s Kindle.

On Heroes

I’ve always been intrigued by Captain Sullenberger’s modesty and apparent reluctance to bask in the limelight of his extraordinary experience. People call him a hero but he [rightly] refuses that title. He quotes from a letter he received after his Hudson River landing: “I see a hero as electing to enter a dangerous situation for a higher purpose, and you were not given a choice.”

I agree with this definition of a hero. Captain Sullenberger did what he had to do and was fortunate enough to have the knowledge, experience, demeanor, and team to carry it off successfully. His love and respect of life — including, of course, his own — is what motivated him to do everything he could to succeed.

In many ways, that’s better than being a hero. When a terrible situation was thrust upon him by circumstances he could not change, he rose to the occasion and emerged victorious, saving the lives of 105 people. Along the way, he gave the rest of us hope — after the terrorist attacks of 9/11, in the midst of a serious economic recession, with wars going on in the Mideast — he showed us what people can accomplish when put to the test. He gave us the happy ending we all needed.

It Wasn’t a “Miracle”

Another thing that intrigued — and, I’ll admit, pleased — me about Captain Sullenberger was his failure to credit his success to the intervention of some supernatural being. I’m talking about God.

I can’t tell you how sick I am of seeing famous athletes and celebrities and just plain people thank God for something good happening to them. Scored a record number of goals in a basketball game? Thank God! Won a Grammy? Praise Jesus! Tornado took out the house next to yours but left yours unscathed? God was watching out for you!

It makes me sick. People don’t want to give themselves credit where credit is due. They work hard, they train, they practice, but they give God credit for getting the ball through the hoop. They learn music, they practice singing, they get a great producer who helps package their material, but they give Jesus credit for winning that Grammy. They don’t want to admit that luck has a place in our lives — good luck preserves one house while bad luck takes the one next door away. What of the people who lost the basketball game or the Grammy or their home? Did God simply not like them as much? And what about when these winners get their own dose of bad luck — injury, illness, scandal, death? Did God change his mind about them?

Captain Sullenberger, however, did not thank God or any other supernatural being for the positive outcome of his Hudson landing. At least I didn’t hear him do so in any article, interview, or elsewhere. I wanted to read the book to be sure that he didn’t thank God within its pages. He didn’t.

And that just makes me respect him even more.

The Story

The book mingles autobiographical material with events from the day of the landing. The autobiographical material was presented in a roughly chronological order, but did bounce around a lot with side stories, including references to the Hudson landing. I’m not sure that was the best approach, but it did keep me reading.

Captain Sullenberger is clearly a true pilot. He entered aviation because of his love of flying. From his start as a teen, he took aviation seriously, learning what he could to be a better, safer pilot. He understands the importance of knowing an aircraft’s systems inside and out. He understands the value of studying past accidents to prevent future ones. He also understands that all the things that happen in our lives define who we are and how we will react in a given situation.

Flight 1549 from Wikipedia

This iconic photo of US Airways Flight 1549 in the Hudson River by GregL originally uploaded to Flickr can be found on Wikipedia under a Creative Commons 2.0 license.

A detailed discussion of the events of January 15, 2009 begin about 60% through the book. The story is riveting. He combines his narrative of what happened with references to his past that he believes influenced him to make certain decisions. For example, his knowledge of research into why military pilots sometimes ejected too late is part of why he decided not to worry about saving the airplane by attempting an airport landing and instead concentrate on saving the people by landing in the river. (There’s a lot more to his decision than that; this is just part of what went into it.)

Throughout this part of the book are bits and pieces of the cockpit transcript, recorded by microphones during the flight — the so-called “black box” data. Even though I knew how it would end — don’t we all? — I found the details fascinating. It was a great example of teamwork between Captain Sullenberger and his first officer, Jeff Skiles. Later in the narrative, it was clear that the flight attendants were also part of the team, helping passengers off the plane in as orderly a manner as possible.

The aftermath of the experience also made interesting reading. Getting an inside look at the mail Captain Sullenberger received from people on the plane — as well as many people who had no direct connection to the flight or its passengers at all — revealed the psychology of people. I’m not the only one who appreciated the happy ending to that seemingly doomed flight.

The Soapbox

One of the complaints people have had about the book is the soapbox aspect. Captain Sullenberger believes that airline pilots are not treated as well as they should be by their employers considering the hours and responsibilities of their work. He believes that pay cuts and pension cuts are making it ever more difficult to attract and retain quality pilots who actually care about their work. He suggests that airline pilots are like bus drivers of the sky.

Although I don’t have intimate knowledge of the airline industry, as a professional pilot who has worked for a large tour operator, I know exactly what he means. Aviation employers don’t care how good a pilot is. As long as the pilot meets insurance requirements and can do the job, all that matters is how much that pilot costs. In my experience, many employers would rather hire a cheap, entry level pilot than a seasoned professional who costs more. They don’t see the benefit of the experience. They’re gambling, of course, on the equipment and circumstances of flight — when something goes wrong, will the entry level pilot have the experience and knowledge to bring the aircraft and passengers back safely?

In the airline industry, pilots are locked into their employers for seniority. If they leave one airline, they lose all seniority and start at the bottom at their new employer. This prevents experienced pilots from looking for better jobs. It stagnates the employee pool. And although Captain Sullenberger didn’t mention this, it prevents good ideas from one airline from migrating to another.

Captain Sullenberger does discuss how many airline employees have simply stopped caring about anything other than what’s in their job description. As budget cuts reduce non-essential staff, customer service suffers. Captain Sullenberger talks about his personal experiences going the “extra mile” to help passengers who can’t get the help they need from other airline employees. He talks about how most airline employees are simply tired of doing other people’s jobs. He doesn’t blame them — he hints that they’re underpaid for what they’re supposed to do — but he does decry the system that results in this poor attitude.

He also believes that budget cuts have the potential to reduce safety. A good example of this is the emergency procedures book that his first officer needed to consult on the loss of both engines. In the past, the book had numbered tabs that made it easier to find content. The airline, in a cost-cutting measure, had stopped including the tabs, making it necessary to thumb through the book and look at individual page headings to find content. In the slightly more than three minutes the cockpit crew had to land the plane without engines, every second was valuable. Yes, this flight had a happy ending — but could other flights be lost due to cost cutting measures like this? It certainly makes you wonder.

My feelings about Captain Sullenberger’s soapbox are mixed. I didn’t like reading his complaints, but, at the same time, I knew they were valid. And I know that his experience and the interviews, articles, and books that come from it are the perfect way to get the message out.

While Captain Sullenberger was careful not to criticize his airline, it’s clear that US Airways is just as bad as the others when it comes to matters of pilot compensation and cost-cutting. Perhaps his insight will help make the situation better?

Sadly, it probably won’t.

Thumbs Up

In all, I give the book two thumbs up. While it’s especially good reading for pilots and others interested in aviation, I also think it makes a good guide for young people who want to make something of their lives. And for the rest of the world, it’s a great look at one of the most amazing emergency landings we’ll likely ever see.

Why I Canceled My Nook Order

And why I might buy one anyway.

As an avid reader, I’ve been attracted to the idea of an ebook reader for years. But until this past autumn, I haven’t really found one I thought I’d actively use.

Before that were offerings from Sony, which seemed to fall far short of what I thought was a good design. The blinking page turns would drive me batty, since I knew I could go through an average page in 10-20 seconds. (Have I mentioned that I read very fast?)

Kindle came out and lots of people loved it, but I was turned off by Amazon.com’s aggressive marketing, limited format support, and high book prices. (Like many other book buyers, I don’t feel that an ebook’s cost should be anywhere near the cost of its printed version.) And when Amazon snatched purchased books off of Kindles without warning, I started wondering what other kind of access Amazon had and whether it would use it.

Enter, the Nook

NookThen Barnes and Noble introduced its Nook. Or at least it announced it. It seemed more in line with what I was looking for in size, cost (for the unit and books), features, and flexibility. I visited B&N stores regularly to get my hands on one and give it a try. No joy there. Even after November 30, when the units were supposed to be available for purchase, I could not seem to find one. And I certainly wasn’t going to buy one until I either read a lot of reviews about it or had some quality time with a demo unit. I did see a few reviews and they were, for the most part, positive. But I still wasn’t prepared to buy one until I could walk away from the store with it.

Christmas came. My husband decided to buy one for me. Of course, he couldn’t get his hands on one, either. But he ordered one online. They said it would ship in January. He asked for some kind of card he could give me on Christmas Day, in its place. They charged him $4 for a card that looked like a nook. And that’s what I opened on Christmas Day.

A few days later, he checked with B&N again to see when the Nook would arrive. They projected the end of January.

FAIL

An Apple Tablet?

This week, the Apple Tablet rumors have been in full swing. I’ve been wanting an Apple Tablet — or at least thinking I wanted an Apple Tablet; more on that in a moment — since last spring. I actually put off the purchase of a 13-inch MacBook Pro, hoping a Mac netbook would become available before then. Apple kept insisting they weren’t going to develop a netbook. I caved and bought the 13-inch MacBook Pro to replace a 15-inch MacBook Pro and the 12-inch PowerBook before it. (I still have both of those; anyone want to buy one?)

So here I sit, on January 6, expecting a Nook right around the same time that Apple might announce something infinitely better.

Or not.

The way I see it, Apple could do one of two things:

  • It could announce an Apple Tablet that basically reinvents ebook readers and tablet computers at the same time. Kind of like what the iPod did for MP3 players years ago. Something that would blow all the existing options out of the water. Something not only I’d want, but everyone with a need (or desire) for mobile computing or an ebook reader would want.
  • It could announce an Apple Tablet that, although attractive in its design and interface, falls short of what I need or want as an ebook reader or tablet computer. Or marry the device to a partner that I can’t do business with. This is what I thought about the iPhone and AT&T. I might have gone with the iPhone if I could choose my own carrier — without jailbreaking — but the AT&T partnership was a deal breaker for me.

An iPhone-like Situation

Indeed, my situation today has a lot in common with the iPhone announcement and release. Back then, I was in the market for my first smartphone. My Motorola flip phone was four years old (at least) and I wanted to tap into the basic computing power of a smart phone to store contact information, calendar events, and simple applications that would help me as a pilot (weather, flight planning, etc.). It was vital that the phone be able to communicate with my Macs to exchange information. When the iPhone came out, it looked like a dream come true.

Yet just days before people started lining up to buy iPhones, I bought my Palm Treo 700p. At the time, it was a better decision for me. Two years later, I updated to a Blackberry Storm. Again, it was better for me.

You see, unlike so many other people, I don’t buy the hot new gadget just because it’s a hot new gadget. I buy it because it meets my needs. The iPhone doesn’t meet my needs. I need a carrier with coverage in remote places. Verizon is that carrier. (Hell, AT&T can’t even get a good signal at my house.) I’m not interested in dropping $1.99 every few days or weeks on cool apps I don’t need or playing games on my phone. I’m not interested in being able to join wi-fi networks — in the very remote places I go, I consider myself lucky to have a cell signal at all. I need “tethering” to get my computer on the Internet via my cell phone’s Internet connection. The Treo and the Storm both support that through Verizon; I just learned that the iPhone still does not via AT&T. I’m not interested in jailbreaking a phone to add features that the maker and carrier don’t want me to have. I want a fully functioning, fully supported smartphone that does exactly what I need it to do, right out of the box. That’s why I don’t have an iPhone.

Now before you iPhone lovers get your panties in a bunch, just remember that I’m talking about my needs and wants. Not yours. Yes, your iPhone is very cool. Yes, I wish it met my needs. But although it might be perfect for you, it simply doesn’t meet my needs. I made my decision. Don’t waste your time and mine blasting me in Comments because I haven’t drunk the iPhone Kool-Aid and sacrificed my needs so I can be cool, too.

My Point

And that brings up one of two points in this post:

  • Barnes & Noble failed when it introduced its Nook right before Christmas and didn’t have enough units on hand to sell to customers who wanted them. That failure was only made worse when the Apple Tablet rumors starting churning up again. Why would anyone buy now and wait until January month-end for a device when Apple, which is known for innovative, game-changing designs, could announce a competing product around the same time? Hell, if the Apple Tablet is the product I hope it is, I’d buy one even if I already had a Nook. But the Nook hasn’t arrived and B&N has just lost a sale.
  • Although I’m huge Apple fan who has been using Macs since 1989, writing about them since 1990, and, indeed, earning a living as someone who teaches others about Apple products and software, I won’t buy an Apple Tablet if it doesn’t meet my needs. (Maybe it’s because I’d be buying it for me, and not to impress others with it. ) I’d like to think that there are other people like me who feel the same way. Don’t buy it just because it has an Apple logo on it. Buy it because it’s the best product to meet your needs.

It’s because I’m willing to wait and see what might be available soon that I’m in a good position to get what I want instead of compromising on features. I like immediate gratification as much as the next geek, but after buying so many gadgets over the years — heck, I still have a Newton MessagePad on the shelf! — I’ve learned not to rush out and buy what might be the next great thing. I’m willing to wait, at least until April or May, to make my ebook reader purchase.

Whether it’s an Apple Tablet or a Nook or something else that materializes between now and then remains to be seen.

But one thing’s for certain: it will be the right purchase decision for me.