Tag Archives: gratuity

A Funny (and True) Tipping Story

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Clash of the cultures.

Yesterday, I took a Japanese couple for a photo flight over Lake Powell. The wife was the photographer; she was shooting photos for a book she’s writing. Both spoke English reasonably well, although with a somewhat limited vocabulary. We communicated well as long as we all spoke slowly and clearly using simple words.

Lake Powell in the Afternoon

Here’s a frame capture from the video my GoPro Hero shot during our flight. The light gets much better after 4:30 PM this time of year; we started our flight at 2:30 PM. In the photo: Gunsite Butte, Padre Bay, Navajo Mountain.

We flew for an hour in mid-afternoon. The flight was nice, the lake was beautiful, the light was a bit harsh for serious photography. When we got back to the terminal, we planned another flight for the next day during the “golden hour” when the light would be softer and redder.

The husband handed me a credit card to pay for the flight. I ran it through the swiper on my laptop, processing the sale immediately with the building’s WiFi connection. I entered his e-mail address to e-mail him his receipt and gave him back his card.

The wife turned to the husband and said in an undertone, “Do you have bucks?”

At first, he didn’t appear to hear her. It had been a hot flight and I think we were all a bit dehydrated. He was an older man and I don’t think he was accustomed to the heat.

She turned to me and said, “Yes, tomorrow afternoon the light will be better.” Then again to her husband in a lower tone: “Do you have bucks? You know, for coffee.”

He heard her that time and started rummaging around in his wallet and then pocket. She turned to me and continued a conversation. I’d already packed up my things and was ready to go. She was trying to stop me without telling me why.

Eventually, he produced $30 and handed it to me. “For coffee,” he said.

She seemed embarrassed. “For coffee or lunch.”

“Or dinner,” I said, taking the money. “Thank you so much.” I bowed my head and shoulders in a short bob as I so often do when dealing with Japanese people. My bow was likely more natural to me than tipping was to them.

And that’s the thing. My understanding is that the Japanese don’t tip. In fact, I’ve been told that most of the world does not tip. But these folks knew the American custom and wanted to make sure they did things right. I thought the whole thing was pretty cute. Especially, “Do you have bucks?”

How to Tip a Tour/Charter Pilot
If you’re wondering how to tip a tour or charter pilot, I don’t think the 15% rule applies. I think the tip should be based on the amount of time you’re together and the quality of the flight. For a 30-minute tour, I think the pilot would be tickled pink to get $5 to $10. For a lengthier flight — especially a custom flight where the pilot met your requests — $20 to $50 would be good. The $30 tip I received from the Japanese couple was quite generous; I think $10-$20 would have been just as appreciated.

As for me, I get tips about 1/2 of the time that I fly. My flying services are not cheap and I suppose many folks feel that my hourly rate is enough. When people do tip, the amount varies widely. I once did a $750 flight from Page to Monument Valley and back for two Italian men. They tipped me $3. I was not insulted; I know they probably did not understand how to tip. Another time, I took three folks from Phoenix to the Grand Canyon — a flight that cost them $1,800 — and was tipped $300. One photographer I’ve flown many times would end each flight with a crisp $100 bill in my hand. Sweet. The best tip I ever got was $600 from a couple I took on one of my multi-day excursions. That really made my day.

I appreciate all the tips I get and don’t usually feel slighted when I don’t get tipped at all. The only exception is when I spend a great deal of time with clients and provide services beyond what should be expected. Then I usually expect something — but again, I don’t always get it.

That’s part of being a tour/charter pilot.

A Quick Story about Gratuities

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Read it. It’s funny.

I forgot to mention this in my “Gratuities ARE Appreciated” post, so I’ll share it now.

In the summer of 2004, I was a pilot at the Grand Canyon, working for the big helicopter tour operator there. They’d often have 10 or 11 helicopters running at once, so when a tour bus pulled up, we could take up to 66 passengers at a time. Needless to say, just about all the tour bus operators used us. Very few of our passengers spoke English.

One day, they loaded us up with a Japanese tour group. I had a petite older Japanese woman next to me. She was probably in her 60s. She was very nervous. And she didn’t speak a word of English.

When we first took off, she grasped the bottom of her seat, like most nervous passengers do. And she continued to look nervous for the first part of the flight. But then we slipped over the South Rim and began our flight across the Canyon. Her eyes seemed to bug out of her head as she leaned forward to suck in the view.

After a while, I realized that she wasn’t nervous anymore.

When we landed and I cut the throttle to idle, she leaned across and hugged me — no small task, given I was wearing a shoulder harness, pair of headsets, a baseball cap, and sunglasses. Then she began rummaging around in her purse. She produced a plastic card and handed it to me with a great deal of excited blabbering in Japanese. She bowed repeatedly before the loader came to help her out.

I looked down at the card, completely puzzled. It had a picture of Mt. Fuji on it and was covered with colored symbols and writing in Japanese. There was a magnetic strip on one side. I put it in my shirt pocket.

During my lunch break, I hunted down Hajame, our Japanese pilot. I told him about the woman and then handed him the card. “What is this?” I asked.

He studied it for a moment, then broke out laughing. Apparently, it was some kind of bus pass for a mass transit system in Japan.

To this day, I prize that “tip.” Sure — it’s completely worthless to me. But it was the thought that counted. She, in effect, gave me a souvenir of the flight. And 4+ years later, I still remember her and the flight that won me such a prize.

Gratuities ARE Appreciated

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Some comments about tipping in America.

As some readers know, I’m currently up in Page, AZ doing photo flights and charter flights with my helicopter. American Aviation, which runs a tour operation here with airplanes, is booking my flights. I’m living in a local campground, right next door to two American pilots. And since I see many of the pilots any day I’ve got a flight, I’ve come to know them.

One of the things that all the pilots talk about once in a while is tipping — or lack thereof. And although I suspected it, I soon learned firsthand that European tourists don’t generally tip.

For those of you in other countries reading this post, an explanation may be in order. In fact, that’s what this whole post is about.

Who We Tip

Tipping is a way of life in America. I don’t know if this is good or bad — I’ve lived here my whole life, so it seems natural to me. We tip waitresses/waiters/servers (whatever term applies) in restaurants. We tip cabbies. We tip skycaps — if we need them; wheelie bags are quickly replacing them. We tip tour guides. We also tip free shuttle drivers, airport line guys, and of course, helpful bellmen (when we can find one).

Americans generally tip anyone who provides service that’s even slightly above and beyond what’s expected, and lots of folks will even tip people who certainly don’t deserve a tip.

Some of us also tip tour guides. I do. When I take a guided tour, when the tour is over, I hand over some cash to the guide. I also tip pilots for air tours.

How Much To Tip

In the U.S. the standard “minimum” tip is about 15% of the total bill when you’re in a restaurant. So if you’re having a fine dinner out with some friends and the bill comes to $100, you really need to be prepared to pay an extra $15 to tip your server. In general, Americans tend to tip servers anywhere from 10% to 25%. I’m usually a big tipper and lean toward 20%. But if service sucks, I’ll let my server know by being a stingy tipper. I even stiffed a waitress recently — something I’ve never done before — because of the treatment she gave us when we sent our breakfasts back to the kitchen so they could finish cooking the eggs.

If you go to a restaurant with a large group of people — 6 or 8 or more — it’s common for the restaurant to add an 18% gratuity to your bill. If you’re not sure if it has been added, look carefully at the bill. Although you can tip more if you like, you probably won’t want to go another 15% on top of that.

The thing about restaurant servers is that they don’t make a lot of money without tips. In fact, I’m pretty sure they make less than minimum wage — around $7/hour these days, I think — in a lot of restaurants. They literally depend on tip income to get by. So when they serve a party of foreigners who don’t know how to tip and they get stiffed, they’re not very happy — especially if they didn’t do anything wrong.

I usually follow the same restaurant percentage rule for cabbies. I tip tour guides based on the length of the tour, the quality of the tour narrative, and the cost of the tour. I have no set formula. For example, I recently took a $35, 3-1/2 hour tour of Monument Valley and tipped the guide $20. I thought she was worth it.

Air Tour Pilots

The guys who fly tours don’t make a lot of money. In fact, they often earn less money they they could stocking shelves and wearing an orange apron in a Home Depot. Most of these guys are young and don’t have families to support. They’re starting their careers. They’re not flying for the money. They’re flying to gain experience and build time so they qualify for better jobs where they can actually earn enough money to really live on.

In other words, they’re paying their dues.

Most of them do a good job. They fly safely and, when language is not a barrier, point out the sights of interest to their passengers. They’ve had a lot of flight training and they’ve been tested many times to make sure they know what they’re doing. A few of them can get a little rambunctious, especially on a slow day or a day near the end of the tour season. But that’s usually because they’re bored and ready to move on to something more challenging.

Gratuities Are Appreciated!

Tipping tour pilots is entirely a personal matter. It’s a way to say “thank you.” While saying “Thank you” in words — in whatever language you speak — is a nice thing, handing over a few bucks for the pilot to buy a beer at the end of the day or a latte early the next morning is a lot nicer.

To encourage tipping among people who might not be sure it’s acceptable, the pilots here have small placards they’ve posted in their airplanes. They look like this:

Gratuities are appreciated.
Des pourboires sont appréciés.
I gratuities sono apprezzati.
Se aprecian las propinas.
Trinkgeld sind wilkommen.

I don’t know if the grammar or spelling is right and would definitely appreciate any corrections that a reader can provide.

imageIt’s funny. The guys get everything from pocket change — literally! — to $20 bills. We laugh about the change, especially when it includes pennies. If an American tipped like that, we’d know he was insulting us on purpose. But when a European does it, we know it’s because he just doesn’t know any better.

The first week I flew here, I got a $2 tip from extremely enthusiastic passengers who had spent $900 for the flight. But the next day, on the same sort of flight, I got $50. (Go figure, huh?) Today, after five flights, I’m still tipless. The odd thing is, it doesn’t matter how much you talk to the passengers or make a special effort to position the aircraft so they get the perfect picture. Either they’re tippers or they’re not. Today, mine were not.

What’s Reasonable?

imageWith the dollar amounts ranging so wildly, a tourist from a non-tipping society might be wondering what’s a reasonable tip for a tour pilot. Here’s what I think. For one of these 30-minute flights the guys are doing, I think $5 per passenger would be a reasonable minimum tip. That’s less than 5% of the cost of the flight. $10 per person would be extremely welcome. Anything more than that would give the pilot bragging rights back in the pilot lounge between flights — which isn’t such a bad thing, either.

The more passengers the aircraft can hold, the more tips the pilot can earn per flight. One guy who flies a 172 does very poorly because he can only take three passengers. I can also take just three. I think the rest of the guys should be buying us drinks at the end of the day.

Of course, I’m not suggesting you tip for bad service. Rude people who can’t give you the respect you deserve don’t deserve your respect, either. Just remember that it isn’t the tour desk conducting your flight. It’s a highly trained, professional pilot — who is likely still paying off the loans he needed to learn how to fly.

That’s the Way It Is

Right now, with the U.S. dollar being so weak, the U.S. is a real bargain for European tourists. But for the people who serve those tourists in restaurants, on tours, etc., it’s not quite as appealing. Many of these people depend on gratuities for their work to make their lives a little better. It’s disappointing to them when the extra cash doesn’t add up at the end of the day.