Two Interesting Charters

I find that there’s more to flying helicopters than giving tours.

Lately, I’ve been getting calls from folks who want to use my helicopter for more than just transportation or tourism.

The first good assignment I got came a few months ago, when I flew a camera crew around the a carmaker’s test track in Arizona. I wrote about it in another blog entry. This past week, I did two more.

The first, on Tuesday, was for a professional photographer hired to take aerial and ground photographs of the new bridge being built over Burro Creek on state route 93. There’s already a beautiful bridge there and the construction crew is building a twin on the north side of it (the road runs pretty much east-west there). Burro Creek runs in a deep canyon there and the Sonoran desert landscape is breathtaking. The site is also far from civilization — about 55 miles north of Wickenburg and perhaps 20 miles south of Wickiup.

It was a cold morning when we left Wickenburg, so I left the helicopter’s doors on. It took us about 30 minutes at my top cruise speed (110-115 knots with two on board and full fuel) to reach the site. I set down in a fenced-in area where the construction folks were storing cactus to be replanted after work was done. I took the passenger door off while my client got his camera equipment out — a pair of Hasselblad medium format cameras with three different lenses. A construction truck pulled up and my client got out to talk to the driver. He came back and told me that the next time I landed, I could land on the new road right near the bridge. It was closed to traffic and was smoothly paved. We took off and began circling the bridges from various altitudes. My client snapped away, cranking the camera’s advance do-dad after each shot. He was perfectly at ease leaning out the door; he’d flown in many helicopters before. After about ten of fifteen minutes of that, I set down on the road near the bridge and shut down. (I had to set down on the edge of the road, as shown in the photo below, because the road was banked for a curve and the only real level spot I could find was at the very edge of the road.) My client climbed out, filled a smaller camera bag with equipment, and walked off to take his ground shots.

I pulled out my iPod and a book and settled down on the side of the road to read. Cars and trucks drove by and I wondered how many of them were headed to or from Wickenburg.

He was gone about 90 minutes. When he returned and finished fiddling around with his equipment, we climbed back on board and I fired the helicopter back up. The light had changed, so we did another 10 or 15 minutes of circles around the bridge at all different altitudes. Then he told me to head back and I broke off circling and headed back.He took some more photos on the way back — using up extra film on shots he thought he might be able to sell the construction folks. Then we set down on Eric Barnes’s dirt strip, on route 93 near the Santa Maria River, so I could put the door back on. With the door off, it was loud and my speed was limited to 100 knots. With it on, it was quieter and I could get it up to 120 knots. When we got back to Wickenburg, I’d put 1.4 hours on the Hobbs. My client paid for that, as well as for some waiting time.

Two days later, I was in Aguila, doing a job for the maker of a “breadcrumb” communications system. Breadcrumb systems, as they were explained to me, create a wireless network that can be used for voice, data, or video communications. The folks who hired me had an impressive system they wanted to mount in the helicopter. The idea was to have me fly around with the system and a few techs on board to see how well the system stayed connected to other breadcrumbs on the ground and how well video that one of my passengers shot could be seen at ground-based stations.

As the photo here shows, I had to remove both doors on the pilot side so they could mount the unit’s antenna. The breadcrumb box itself was positioned at the feet of the passenger behind me; you can barely see it in this photo because it’s just a flat box standing on one end. Although the unit can be powered by batteries, my helicopter has a 28 volt DC port that looks like a cigarette lighter port. The breadcrumb had a cable that could take this voltage, filter it, and step it down to the 12 volts it needed. So they just plugged it into my DC port. The boss of the operation wasn’t happy about the positioning of the antenna — he wanted to dangle it somehow under the helicopter’s body — but we soon proved that it was fine.

One of the techs also had a GPS and, at first, they wanted to mount it on my tailcone. They claimed that in the work they’d done with RC helicopters, they’d found that there was too much interference from the main rotor disk for the GPS to get a good signal. When I told them that my handheld GPS worked in the cockpit cabin, they decided (to my relief) to give it a try. (For the record, I would not have let them mount it on my tailcone. That’s much too close to the tail rotor! We might have mounted it on a skid if we had to.)

My passengers climbed aboard and we took off, flying circles around their base of operations at Robson’s Mining World. One guy in the back did the video while the guy beside him kept reporting on the status of the breadcrumb: green, blinking green, green, green, etc. We kept in touch with other breadcrumbs on the system at all altitudes and even when we flew behind a mountain. We only lost touch once, and that was for only a few seconds. The video went down to the guys on the ground, who clustered around a laptop set up on the hood of a car in the parking area. We did this for about 20 minutes, then landed.

I didn’t realize it then, but I was done with my assignment. What followed was about an hour spent giving everyone there a ride. I took them three at a time and did a 4-minute ride around the base, climbing up the mountain behind Robson’s and descending back into the desert for landing in my designated landing zone. When everyone had their ride, they told me to shut down and have lunch with them. Some other folks would be taking photos of the setup while I was eating.

I ate outside, with the guys from Rotomotion. They build RC helicopter systems to be used for surveillance and unmanned observation. The company founder started the company when he got frustrated that he couldn’t fly an RC helicopter. (Having owned one for a while, I know exactly how he feels; I couldn’t fly mine, either.) He wrote a computer program that would fly the helicopter for him. His company now builds helicopters that work with his Linux-based software system. They had three helicopters with them: a small electric model (on the table in this photo), a medium diesel model, and a large model powered by a chain saw engine.

The software is extremely cool. Once the helicopter is airborne, the software takes over and can hold it in an absolutely perfect out of ground effect hover. You can also tell it to go to certain coordinates at a certain altitude and it’ll go. It uses wireless communications to control an onboard camera or other equipment. If it loses its radio control signal, it’s programmed to return to its home base. Although they have a routine for software-controlled take off, they need a reliable but small altimeter to judge distance from the ground before a good landing program can be written. I have no doubt that they’ll add this feature soon. These guys definitely know what they’re doing.

While the rest of the group went off to go shooting out in the desert, a small group of us remained to watch the RC helicopters fly. A police officer from Chandler had come up to get a demonstration and we just watched. He said that the system has many applications in law enforcement and he seemed excited about it.

I went home a while later and put my dusty helicopter away. I’d logged 1.6 hours for the assignment — not much, but enough to make it worthwhile. And the technology I’d seen while I was out there was well worth the time spent.

I really AM a geek!

I discover enhanced podcasts and just have to try making one myself.

Yesterday, after getting my dose of news from Salon and Slate, I checked out the iTunes Music Store’s Podcast Directory. I found CockpitCast, “A podcast from the $16million airplane strapped to my ass.” It’s a mildly interesting podcast for people into aviation, full of control tower chatter and radio communications as a pair of jet pilots fly from LAX to other points. I noticed that some of the episodes were marked as “enhanced” and wondered what that meant. It all became clear when I played one in iTunes.

Now please do forgive me. I know I make a living writing about computer topics, but I’m in the middle of a revision of a QuickBooks book right now and I’m trying hard to keep my mind off things like podcasting. So enhanced podcasts made their debut and I missed them. It won’t be the first time I missed a computer innovation and I’m sure it won’t be the last.

Well, the CockpitCast enhanced podcast included photos. And frankly, that kind of blew me away.

You see, I’ve been creating how-to podcasts on Maria Speaks — podcasts that teach people how to do things with their computer. One of the things the podcasts lacked was the ability to include screenshots, which can really help make an article understandable. I made up for that loss by including the transcript of each podcast on a Web site that I reference in the podcast. But with enhanced podcasts, I can now include the screenshots in the podcast itself.

I wasted no time locating and downloading a pair of software programs that would give me the ability to create these enhanced podcasts: Cast Easy and Podcast Maker. Although I first preferred Cast Easy, I soon realized that Podcast Maker was a much better product. And at only $30, it was quite affordable.

Podcast Maker enables you to take an audio file in MP3 or M4A format, insert chapters with pictures and link, and save it as a podcast. It’s very easy. (It’s also very disheartening, since I spent close to two days writing an eBook about how to create a podcast. Still my eBook explains how you can do it for free, so there’s some benefit there. Of course, that’s not an enhanced podcast. But it is a podcast with a customizable Web site. Oh, forget it.)

This afternoon, after finally finishing the 62-page Chapter 2 of my QuickBooks book revision, I came home and converted one of my Maria Speaks podcasts into an enhanced podcast. I used one that had a lot of screenshots. It explains how to send and receive faxes using Mac OS X Tiger. And it came out very nice, if I do say so myself. I just wish my voice wasn’t so nasal — I had a nasty cold when I recorded that episode.

Want to check it out? Visit http://feeds.feedburner.com/mariaspeaks/. Or better yet, just use that URL to subscribe to the podcast with iTunes 6.0 or later. You’ll see all the images in the iTunes window, or, if you have a new video iPod, you’ll see it on your iPod screen.

If anything was a motivator to get my QuickBooks book done quickly, this is it. I can’t wait to have a few spare hours to play around with this new technology. Stay tuned. I’m sure this isn’t the last enhanced podcast you’ll get from me.

Outsourcing Blues

An actual transcript from a “technical support” chat with Microsoft.

Outsourcing telephone support jobs to cheaper foreign labor sources is one of the reasons my sister is currently unemployed. But that’s just one of the reasons I’m so opposed to outsourcing. The other is obvious from this actual transcript from a recent technical support session I had with Microsoft. This alone is one good reason to avoid buying products from companies that outsource their technical support.

Welcome to Microsoft Windows XP Chat Support
The Windows XP Chat Session has been accepted.

{Vinoth}Thank you for using Microsoft Windows XP Chat Support. My name is Vinoth. May I address you by your first name?
{Maria Langer}Yes.
{Vinoth}Thank you.
{Vinoth}Maria, how are you today?
{Maria Langer}I’d be better if I could get this thing to work.
{Maria Langer}Can I explain my configuration to you? It’s somewhat unusual.
{Maria Langer}I think knowing what I have here will help you.
{Vinoth}Maria, please do not worry, I will put my level best to fix this issue.
{Vinoth}Sure.
{Maria Langer}All the computers are networked via a wireless network on an Airport Base Station.
{Vinoth}Okay.
{Maria Langer}So I know the wireless part is okay.
{Maria Langer}The printer is an HP LaserJet 2100TN network printer.
{Maria Langer}It is connected to one of the Macs via an Ethernet cable and hub.
{Maria Langer}I cannot, however get the PC to print to the printer.
{Vinoth}Is your computer is connected to a Domain or a Workgroup?
{Maria Langer}Domain or workgroup. Not sure what you mean.
{Vinoth}Is the airport basestation is connected to any fileserver?
{Maria Langer}No.
{Vinoth}Okay.
{Vinoth}Just to make sure I have the correct information, could you please confirm the following information?
Case ID : SRZ050606001585
Email Address : mlanger@xxx.com
Phone Number : 928-684-XXXX
{Maria Langer}That looks right
{Vinoth}In case, if we need to contact you through phone regarding this issue, what would be the best suitable time (A two hour time slot with the time zone)?
{Maria Langer}Mornings are best. I’m here by 7 AM MST.
{Vinoth}We are going to troubleshoot this issue through chat and in case if we need to contact you through, can I take the suitable call back time as 7 am – 9 am MST?
{Maria Langer}Any time from 7 AM to 3 PM should work.
{Maria Langer}That’s a more precise answer.
{Vinoth}Okay.
{Vinoth}Maria, I understand that you want to install a network printer in your wireless network environment, is this correct?
{Maria Langer}Let me try this again.
{Vinoth}Okay.
{Maria Langer}I want to connect to an existing printer that is connected to a computer accessible via a wireless network.
{Maria Langer}Ok.
{Maria Langer}I guess the terminology would be to “add” a network printer to Windows.
{Vinoth}May I know how many computers connected in your network?
{Maria Langer}There are actually 3 Macs and 2 PCs, including my husband’s laptop in the other room. But I don’t access the Laptop.
{Vinoth}Maria, I understand that you have 3 Macs and 2 PCs and your laptop, currently the HP Printer is connected to one of the MAC and working correctly as a Local Printer, now you want to install that printer as a network printer so that you can give print from any one of this computer, is this correct?
{Maria Langer}Yes, but that printer is also working fine as a network printer among the Macs. Printer sharing is turned on on the Mac.
{Maria Langer}I don’t think it’s working as a “local” printer at all. They all access via the network.
{Maria Langer}The answer, according to the Apple support site, is to set up SMB/CIFS printer sharing.
{Maria Langer}There’s nothing about it in onscreen help.
{Maria Langer}http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1770.html
{Vinoth}Okay.
{Vinoth}Do you able to access that network computer through any of the other two Windows XP Desktop computers?
{Maria Langer}Yes.
{Maria Langer}The computer I’m trying to print from has no trouble “talking” to any of the Macs via the Wireless network.
{Vinoth}May I know the operating system of both the MAC and the Desktop Computer (XP Home or Professional)?
{Maria Langer}Mac = Mac OS X 10.4.1
{Maria Langer}PC = Windows XP Home
{Vinoth}Thank you for providing this information. Please give me 2 to 5 minutes, while I go through this case information. In the meantime, please read through the following:
{Vinoth}In the meantime, if for any reason you need to reconnect to Chat Support regarding this issue, please use your SRZ case number.

To reconnect, please do the following:
1) Open “Help & Support”
2) Choose to “Get Support”
3) Choose to “Get Help from Microsoft”
4) On the next screen, choose the option to “View My Support Requests”
5) Click on this SRZ Case number in the ID list and then select Chat.
{Maria Langer}Okay. Perhaps you can point me to a document with the following information:
{Maria Langer}”To print to your printer, Windows users must configure an SMB/CIFS network printer and use the Postscript printer driver, even if the printer isn’t a Postscript printer. Your Mac will translate the Postscript code into code the printer can understand. Have the Windows users see their Windows documentation for information on adding a network printer.”
{Vinoth}Okay.
{Vinoth}Now, all the computers in the network able to communicate with each other (both the Mac & Desktop Win XP) and the HP printer is working as a network printer and you can able to access the printer on all the MAC computer and now you want to share the printer so the Windows XP Computer can also access that computer, is this correct?
{Maria Langer}The printer is already set up for sharing, but the PC can’t “see” it.
{Maria Langer}In other words, I’ve done everything correctly on the Mac side. It’s the windows side I can’t get set up right.
{Vinoth}Does only the Windows XP Desktop computer unable to access the Printer or the MAC?
{Maria Langer}Yes.
{Vinoth}Does the MAC computer able to access this network printer?
{Maria Langer}Yes.
{Maria Langer}All of the computers can print to the printer EXCEPT THE WINDOWS PC.
{Vinoth}Okay, please give me 5 to 7 minutes to research this issue.
{Vinoth}Thanks for waiting. I appreciate your patience.
{Vinoth}Maria, since the printer is connected to one of the MAC, it lies under out of our Windows XP Support boundary, but still I will my level best to fix this issue.
{Vinoth}I’m going to research this issue for you now. It could take up to 5 to 8 minutes to check every possible avenue for a resolution to our issue. If you need to step away from the computer for a few minutes while I’m researching it, please feel free to do so. Your patience and co-operation is highly appreciated.
{Maria Langer}THIS IS BULLSHIT. The problem is, you don’t understand English.
{Maria Langer}While I was waiting for you to decipher the information, I FIXED THE DAMN PROBLEM.
{Maria Langer}Why do you think I have FIVE MACS and only one PC?
{Maria Langer}Because I’m sick of dealing with support people who will use any excuse they can to NOT answer a question they don’t understand.
{Vinoth}I am sorry for the inconvenience.

At that point, I left the chat.

Subsequently, Microsoft tried to contact me several times to talk to me about this session. I refused to talk to them.

It’s a shame that one of the biggest companies in the world, owned by the richest man in the world, turns its back on the U.S. public by outsourcing jobs to people who don’t even have the basic communications skills needed to get the job done.

I’d ask everyone to boycott Microsoft, but we all know how impossible that is. Instead, I ask that if you have a similar experience, write to Microsoft to complain. Let them know that U.S. customers want to be supported by U.S. workers. Keep jobs for American companies in the U.S.