About the BOGO iPhone 8+

How I got conned into getting a second phone and why I don’t mind.

Back in September, when I was on vacation in Washington, DC, I upgraded my old iPhone 7 to an iPhone Xs. It was just under 2 years since my last upgrade, but the iPhone 7 had a tiny scratch on the camera lens. I was facing either $80 to repair a two-year-old phone or $1000+ to buy a new phone with a much better camera. I went with the upgrade.

While I was there at the Verizon store in Union Station, the salesperson excitedly told me that because I was 55 or older, I qualified for a buy one get one free offer on a second phone. “I don’t need a second phone,” I told her. “I’m one person.”

“But it’s free,” she said.

“What kind of phone?” I asked, figuring I could get it and sell it on Craig’s List. “An old flip phone?”

“Any phone we sell that lists for under $1,000,” was the surprising answer.

“And what about using it?” I asked. “Do I have to pay more every month to have it?”

“No, she told me. “Your monthly service cost will be the same. You just have to keep it for two years.”

Red iPhone 8+
It’s pretty and I am partial to red.

This sounded too good to be true, even though I couldn’t sell it right away. The way I saw it, it would be an insurance policy; if I broke my other phone, I could use this one. I was hooked. I picked out a red iPhone 8+, which is known for having a good camera. That’s the big screen iPhone. Too big for everyday use, in my opinion, but what the hell. It was free.

Except it wasn’t. I had to pay sales tax on it. That was nearly $80.

She activated my iPhone Xs and I tossed the boxes for both phones in a shopping bag. I finished my vacation 2 weeks later, packed them in my luggage, and brought them home. I put the boxes on a shelf in my office, never even bothering to take out the red phone.

Fast forward to the other day. After getting a phone call while I was recording a video, I decided it might be nice to use a different camera for all these YouTube videos I’ve been making. I thought immediately of the red phone still in its box. The big screen would make it easier for my 55+ eyes to see what I was shooting. I retrieved it, plugged it in to charge its dead battery, and called Verizon to make sure I could activate it and use it without paying additional fees.

I was on the phone for over an hour with the customer service person. Turns out that the Union Station salesperson wasn’t exactly truthful. Although my bill was about what I expected every month — higher than the old bill but just enough to cover the cost of the $1200 iPhone Xs I was paying off over 2 years — I was paying extra for that new phone. I didn’t know it because I never bothered looking at my bill. Service was $40 each per phone and I’d been paying $40/month since September for a phone in a box just draining its battery.

Imagine how pissed off I was. Maybe you can’t. I can get pretty pissed off. I could feel my blood pressure rise.

She did more research and we discovered that my old plan had been $85/month for my one phone. That included unlimited talk, text, and data. The new plan with the BOGO phone was $60/month for one phone or $40/month per phone for more than one phone. So, in reality, I was paying slightly less for my plan every month with two phones than I had been paying for one phone.

But I would be paying $20/month less if I had just one phone. Still, $20/month wasn’t going to break me. Hell, I hadn’t even noticed the difference.

I thought about the situation I’d found myself in. In my mind, I was basically getting two phones for the price of one. At the end of my two year period, I could sell both phones and come out fine. (I keep my phones in pristine condition with cases and screen covers.) In the meantime, I could use this new phone for video stuff; it had exactly the same plan as the one I was using every day.

To sweeten the deal, the Verizon customer service rep put a $100 credit on my account, basically covering 5 months of what I’d paid ($80/month paid – $60/month what I would have paid with one phone = $20/month).

Of course, I wound up keeping the phone. It was a hell of a lot easier than fighting with Verizon about taking it back. And I really do like the phone for the video work I’m doing. The big screen rocks and the camera quality is better than I need.

But I did learn a valuable lesson: The next time I upgrade my phone, I’m taking my bill along with me and will compare the current bill with the new bill. I’m not going to pay for equipment I’m not using again.

Apple ID Scam

Yet another scam for people dumb enough to click before they check.

Got this email today from “App Service”:

App Service Scam Email
Point to the link to see where it goes BEFORE you click it. In this case, the link does not go to Apple’s website or anything related to Apple.

Pointing to the link makes it pretty obvious that this is a scam. The bubble that pops up does not show a URL shown in the link, or to any other destination on Apple’s website. Clicking this link will likely install malware on your computer or direct you to a site that looks like Apple but is designed to gather your Apple login information, thus gaining access to your credit card, email, and other data you want to keep private.

Don’t click links in email messages unless you are expecting to receive a link.

Check out the text of the message when it’s copied and pasted! You can see a mix of alphanumeric codes and what looks like Chinese charaters embedded in the text.

Dear REDACTED@mac.com,

The following changes to your A96p17p23l98e11 28I98D86 were made on November 6, 2018

B40i40l55l54i52n87g56 Information

If you did not make these changes, or if you believe an unauthorized person has accessed your account, you should change your password as soon as possible from your Apple ID account page at manage.iforgot.service.com
Your Apple ID will be temporarely disabled until you verify your identitiy.
We will wait 24 hours for the verification, if we not receive any verification your Apple ID will be permanently disabled !
吃生薑
Sincerely,

Apple Support

What do you do if you think a message like this might be real? Close the message, go to your browser, and manually type in the URL to go to the site in question. Log in from that screen.

A Note on Apple Stock

I’m doing some math this morning and I thought I’d share an old image.

In January 1997, in Apple’s darkest days, I purchased 50 shares of Apple stock for $16.75 per share.

Back in those days, you bought actual stock certificates and I kept mine in a safe at home. Over the years, I bought and sold more Apple stock using a brokerage account. Meanwhile, these shares snug in the safe, began to grow. Not only did they grow in market value as Apple rebounded and became the major technology player it is today, but there were three stock splits, 2:1, 2:1, and 7:1 over the years.

Apple Stock Certificate
Back in 1997, Apple stock looked like this.

I transferred the stock certificate and its offspring to a brokerage account before the 7:1 split, so it would be more liquid. I sold it off in bits and pieces over the years to help finance various other investments like my first helicopter and a small apartment building I used to own. Because of the splits, there were always shares to sell. In 2013 and 2014, these shares were instrumental in helping finance my crazy divorce and build my new home.

I still have some of those original shares. If you do the math — which I did this morning — you’ll discover that the shares I have left have a cost basis of about 60¢ per share. This morning, Apple opened at $114.57 per share. If I still had all the shares from this original investment (which, sadly, I do not), it would be worth $160,398 — all from a $837 investment by someone with faith in a failing company.

An Apple ID Hack Attempt

Two unrelated incidents? Maybe.

The other day, after having lunch with a friend, I happened to check my email. There were two messages from Apple’s iCloud service, which I’ve been a user of since its first incarnation more than 10 years ago.

I should mention first that I actively use about six different email addresses and have another six or so more that I seldom check or use. The bulk of my email comes to a throw-away address on one of my domain names. Only good friends, family members, and important folks like my divorce lawyers have my keeper email addresses, including the one on Apple’s servers which I use with the @mac.com domain.

The messages were from Apple and I’m pretty sure they were real. Here’s the first:

Hack Attempt 1
First message I got warning of a hack attempt.

In case you can’t read it, it tells me that I recently initiated a password reset for my Apple ID and gives me a link to reset my password.

I looked at the URL in the link. It looked real. But I didn’t click it. I didn’t need to. I hadn’t initiated a password reset for my account.

Apparently, someone else had.

I have to admit that I first thought of my wasband and the desperate old whore he’s living with these days. Back in January or February, they’d hacked into one of my old investment accounts, probably searching for funds for their never-ending legal battle to steal what I’ve worked hard for my whole life. I’d found out because they’d actually gotten in — I’d been foolish enough to put his name on the account when I thought I could trust him — and changed the security questions for the account. I’d been automatically emailed about the change by the investment company, thus exposing their little trespass into an account my wasband knew was mine. Fortunately, there was nothing in there for them to take. Not long afterward, I discovered that I’d been locked out of another investment account because of too many incorrect login attempts. His name is not on that one so they couldn’t get in.

I couldn’t see any reason why they’d want to hack into my Apple account, though, other than to possibly access privileged communications between me and my lawyer. What would that get them, though? Unless they’re concerned about legal action by me against my wasband for his lies under oath in court?

About 25 minutes later, another message from Apple came through. This one told me that they couldn’t reset the password because too many unsuccessful attempts to answer my security questions.

Hack Attempt 2
This message told me that someone had gone so far as to attempt to answer my security questions.

Whoever was trying to hack my account was apparently rather determined. But why? Could some hacker be trying to access my credit card information on Apple’s account? I don’t store naked selfies — or anything else that should be kept private — on iCloud to leak onto the Internet.

I should mention here that both messages came to my throwaway email account, which is set up on my Apple account as a backup email contact. Obviously, if I didn’t have a backup email account, Apple couldn’t email me instructions for resetting my password on an account I couldn’t access. It seemed to me that security on the Apple servers had protected my account.

Overnight, another message came in. This was definitely not from Apple.

Hack Attempt 3
This message was definitely not from Apple.

How do I know at a glance that it isn’t from Apple? Let me count the ways:

  1. Dear Customer. A legitimate email message from an organization you do business with should always be addressed to your name. Not even to an email address.
  2. Message was from “Service Apple ID.” Who? The address for that account was service@customer.com. Yeah, like I believe that’s Apple.
  3. Link was to a page on chatkajamnika.com. No, I didn’t click the link to see it. If you point to a link in the Mail app, a tip comes up with the full URL inside it. ALWAYS check links before clicking them.
  4. Typos. Apple doesn’t have typographical or grammatical or punctuation errors in its messages.

What seriously creeped me out about this is that it also went to my throwaway account.

Now my throwaway account is “throwaway” for a reason. It’s the email address I use to sign up for things. As such, it’s subject to spam. The idea is that when incoming spam reaches a critical mass, I throw away the account and create a new one for the same purpose.

There is definitely a chance that the person who sent this message sent them out to everyone they could, hoping that some of them would have Apple IDs associated with the account and click the link. But what worries me is that it came on the same day that my actual Apple account was attacked. Coincidence? I don’t know, but I don’t like it. Still, I know my Apple account is secure, so I’m not losing sleep over it.

But I do want to spread the word.

Have you gotten messages like this? At least one of my Facebook friends has. Could this be a coordinated attack against people with Apple IDs? Perhaps a way to get access to their data for use with the Apple Pay system? Or something else?

I might never know. But if you have any insight about this, please do share it — or at least point me to a reliable source of information with real answers.

Apple, as we all know, is pretty much impossible to reach.

You Can’t Get There from Here

Another Apple Maps fail.

I’m planning a trip to Pullman, WA next Thursday to attend a beekeeping seminar. I got the street address of the college campus building I need to go to in an email message. Under OS X Mavericks, I can point to the address to display a map of its location, like this:

Address in Email

I clicked the Open in Maps link to open the location in the Maps application that comes with Mavericks. Then, because I was curious about how long it would take to make the drive, I clicked the Directions button in Maps. I filled in my current location in the Start box and Maps recognized it as my current location. Then I clicked Directions.

Here’s the result:

Maps Fail

If you can’t read the note on the right, here’s what it says:

Directions Not Available
Directions cannot be found between these locations.

Of course, when I went to Google Maps and plugged the same info in, I got complete directions:

Google Maps

Hello, Apple? How about leaving the mapping to the experts? I never asked for Apple Maps on my phone, iPad, or desktop computer.

The apps you provide with the OS are like tools for getting a specific job done. When you provide tools that don’t work, it’s like reaching for a hammer and having it break when you need to bang in a nail.