Tag Archives: advertising

Online Advertising Blues

Posted on by
4

Or how to lose half a day in front of a computer.

I am the owner of a small business, Flying M Air, LLC. I do just about everything for the company except maintain the aircraft: schedule flights, preflight the aircraft, fly, take payment from passengers, manage the drug testing program, work with the FAA, meet with clients, negotiate contracts, arrange for special events, hire contract workers, record transactions, handle invoicing and receivables, pay bills, create print marketing materials like business cards and rack cards, etc. I also handle the online presence for the company, including the company website, Facebook, and Twitter.

(You might wonder how I have the skills to do all this stuff. The truth is, I have a BBA in Accounting and lots of business training from college. I also wrote books about computers for 20+ years, including several about building websites and using Twitter. Sadly I never studied helicopter repair.)

Today, I lost half a day to marketing and related online chores that were mind-bogglingly time consuming.

You see, I scheduled an event with a local resort, Cave B Estate Winery & Resort in Quincy, WA. Cave B is one of the destinations I take people on winery tours, although I admit I don’t go there very often. For the same price, folks can go to Tsillan Cellars in Chelan, which they seem to prefer. Cave B has a better restaurant and a more interesting atmosphere in a beautiful place. Tsillan Cellars is also in a beautiful place, but it’s a bit touristy for my taste. I actually don’t care which one I fly to since I can’t drink wine at either one. I just like to fly people to wineries.

But the new manager at Cave B Resort is very eager to get the helicopter onsite as an interesting activity for guests. So we set up a 6-hour event there for Saturday, July 2. I’d land in the field as I usually do and offer 15-minute helicopter tours of the area for $75/person. While that might seem kind of steep, it’s pretty much in line with my usual rates. Besides, the folks who stay at Cave B aren’t exactly cheapskates. (I just looked into booking a room for my upcoming birthday and decided that it was a bit too rich for my blood, at least this year. I think I’ll settle for a spa day.)

Setting up this event required me to complete a bunch of tasks on my computer:

  • Tour Flyer
    I threw together this flyer based on a template in Microsoft Word.

    Create a flyer in PDF format that could be used at the resort to let guests know that tours were available that day. I cheated: I used one of the Templates that came with Word 2011 (which I’m still using on my Mac). I already had pictures; I just had to put in the text and make it fit. It took about 30 minutes to complete and I had to make one change after sending it to Cave B’s manager. They’ll print it out on a color printer and, hopefully, put one in each room on Friday.

  • Use Square‘s item feature to set up an item for the tours so I could easily charge passengers for the flights and sell them online. I’ve been experimenting with online sales lately as a tool to get impulse buyers to buy in advance in certain predetermined time slots. So setting up the item also required me to set up the time slots and then create an inventory feature to prevent me from overselling a time slot. This took another 30 minutes or so. This had to be done before I finished the flyer so I could include the URL in the flyer.
  • Use bit.ly to create a custom short URL for Flying M Air’s online store. No one could remember the regular URL; maybe they can remember bitly.com/FlyingMAir. This took about 5 minutes. Of course, this also had to be done before the flyer was done so the URL could be included.

  • Tour Announcement
    Here’s the top part of the web page I created to announce the special event.

    Create a “blog post” on Flying M Air’s website (which was built with the WordPress CMS) to announce the event, provide details, and include the link for buying tickets. Once the post was published, I had to go back and add a featured image so it would appear in the slideshow of items at the top of the Home page. I also had to add an expiration date so that it would stop appearing as a “special” on the site after July 2 at 5 PM. Doing all this took at least another 30 minutes. My WordPress site is designed to automatically post a link to new items on Twitter for both Flying M Air and my own personal account, so at least I didn’t have to fiddle with Twitter.

  • Create a new event on Facebook for the Cave B Tours. That meant using pretty much the same photo, description, and link I’d put in the flyer in a Facebook form. Because Facebook requires a “Category” for each event and they’re not very creative with the category names, there’s now a “Festival” at Cave B that day. (Sheesh.) This took at least another 20 minutes.
  • Share the event with my friends on Facebook. Why not, right? Five minutes.
  • Post details on Cave B’s Facebook page for the event. I got lazy and put in a screen shot of the flyer. 5 minutes.
  • When I realized that I could probably sell the flight to and from Cave B that I’d have to deadhead for the event, I created a “Be Spontaneous” special offer on Flying M Air’s website, offering up the roundtrip flight for half price: $272.50. That’s less than my cost and a real smoking deal for anyone who wants two great helicopter flights and six hours at Cave B. (I’m thinking lunch, tasting, and a hike.) This took about 30 minutes.
  • I also had to set up an item in Square for this offer so I could make it easy to charge for or sell it online. No special URL was required, but I did have to put the link to the item in Flying M Air’s online store in the special offer post. Twenty minutes.
  • While I was fiddling with my website, I checked the Special Offers category and discovered a whole bunch of expired offers. So I recategorized them as Expired Offers. Then I spent some time adding a subscription form to the Special Offers page and made sure that page appeared in the slider at the top of the Home page. Anyone who subscribes automatically gets new posts by email; this is a great way to learn about special offers as they become available. I know I spent at least an hour on this.

Of course, while I was working on this, I was also taking calls from a potential client (in the U.K., of all places), texting back and forth with photographers that could help me close a deal with her, and writing reminders for the other things I needed to do at my desk: order wall mount display cabinets from Ikea, choose a garage door opener option (after researching the three options), and send out invitations for a outing on my boat the next day. So I wasn’t 100% focused on the tasks at hand.

I was only mildly surprised when I looked up after that last task and saw that it was after 1 PM.

The whole morning was shot. (No wonder I was hungry.)

But this is typical when I sit in front of my computer — and is why I spend a lot less time in front of my computer these days. Business tasks need to be done and I’m the one that has to do them. It’s a fact of life and I’m not complaining. Just trying to point out that marketing a business isn’t as easy as putting up a website and waiting for the phone to ring — especially with so much social media to deal with.

More Facebook Creepiness

Posted on by
13

Do they have no respect at all for a person’s privacy?

About every tenth time I connect to Facebook on my desktop computer, Facebook asks me for my cell phone number. They say it’s to protect my account — and there might be something to that, for all I know — but do they think my Facebook account is so valuable to me that I’m willing to hand off my phone number to an organization that apparently sells just about any information I give it?

Today took things to a new level. I was using the Facebook app in bed. This is part of my morning routine: I wake up so early that it’s simply too early to get out of bed. So I kill some time with Facebook and Twitter on my iPad. (I recently deleted both apps from my iPhone because of this.) Two creepy things happened:

  • As I scrolled through my timeline, Facebook displayed an Amazon ad for everyday silverware that showed several plain styles. The top of the ad assured me that two of my friends liked Amazon. What was creepy was that I’d used the Amazon app on my phone the previous day while looking at silverware in Fred Meyer to determine whether the prices were reasonable. This could not be a coincidence. How did Facebook know? I thought I’d had my privacy settings buttoned down tightly enough, but apparently I didn’t.
  • As part of a chat with a friend in the Twitter app, I used the Safari browser to visit Amazon’s UK website and find a link to a weather station I own. I pasted that link into a tweet. Moments later, when I went back to the Facebook app, Facebook asked me if I wanted to share the link to the weather station — it displayed not only the full link, but the Amazon preview that went with it — on my timeline. That meant the Facebook app was reading and interpreting what I’d copied in another app.

To say I felt dirty is an understatement. Facebook is poking around in my data in places it has no right to be.

On my iPad, I cleared out all Safari cookies and data. I checked settings to make sure I hadn’t missed any sharing settings — I hadn’t. I checked the Facebook app to make sure it wasn’t authorized to talk to the Amazon app — it wasn’t. And then I went to my computer and dug into my settings in Facebook to see what I’d missed.

Ad Preferences
Facebook admits it’s going to get creepy by monitoring “actions you take on Facebook and websites and apps you use off Facebook.” WTF?

Facebook’s settings is a rathole of options, the most important of which are buried so deep that they’re nearly impossible to find. Not only that, but it seems that they periodically change how you access certain settings to make them difficult to re-find in the future.

The one thing I did find was Ad Preferences. This screen lets you add or remove items you’re interested in. The creepy part? The list already includes hundreds of preferences based on things you’ve looked at, commented, liked, or otherwise shown an interest in.

Ad Preferences
Here’s a partial list of the interests Facebook has collected based on my actions. Some of them are completely off the wall: Harley Davison? Electric guitar? Gold’s Gym? Michigan State University?

I have to individually click each item to remove it from the list. This is a long and tedious process, made even more time-consuming by the need to click See More after each dozen or so items. There were well over 700 items on my list. And clicking a tiny X that only appears when you point where it should be just removes the items from this screen — I’m sure Facebook is keeping its own private list somewhere I can’t modify it.

How can I not sound paranoid?

My Twitter/Facebook friend Pam Baker writes about Big Data. I aways thought to myself, what’s the big deal? How much info could they possibly have about me?

Now I’m beginning to get an idea.

This makes it all the more important for me to use privacy settings. Quite frankly, it’s none of Facebook’s fucking business what I like or do when I’m not using Facebook. And even then, it’s creepy that they’re keeping track of it all.

Will this be the straw that gets me off Facebook? I can only hope.

On Cheapskate Publishers

Posted on by
4

I really can’t believe this ad.

This morning, I was cruising Craig’s List for some part-time/fill-in work to help get me through my slow winter season. As a writer, I figured I’d check out the writing/editing jobs category. And that’s where I found one titled “Rockstar eBook Writers Wanted (FAST Pay + REPEAT Work!) (Virtual).”

Let me say upfront that I knew from the title that the job was going to be full of hype. (Rockstar? Really? Do people still use that term?) But I never expected it to offer a whopping $3 per 200 words (yes, that’s 1-1/2¢ per word) starting pay for original content that the writer wouldn’t even get his/her name on.

To qualify, not only would you have to submit a 200-word minimum sample of your writing work, but you’d also have to have a 15-minute long Skype interview, review (or possibly fill out?) a questionnaire and outline, read other relevant resources, and sign a contract. Then, for each job, you might have to have a 1-2 hour Skype session with a client.

All to earn 1-1/2¢ per word.

The way I calculate it, if you can generate 500 words of original, researched content an hour — which is a lot faster than most people can write — a 1000-word article would take 2 hours. Add 2 hours spent chatting with the client and another hour to prep for the job. Do two of those a day and you’ve made $30 a day. I don’t know about you, but I can’t survive on $30/day.

Because I was so repulsed by the ad, I decided to make a point. I emailed a reply using the magic phrase in the subject line and including a writing sample. Here’s what I sent:

I’ve been a freelance writer since 1990 and have authored numerous books and articles on a wide variety of computer-related topics. I am intrigued by your Craig’s List ad. Here’s my writing sample.

What amazes me most about the current state of the publishing industry is how little some “publishers” are willing to pay experienced writers for original content. Just today I ran across an ad for a company willing to pay $3 per 200 words—that’s only 1-1/2¢ per word! Am I showing my age when I share memories of the days when I was paid $1.50 per word to write for print publications such as MacWEEK and MacUser magazine?

Fortunately, the offer in this Craig’s List ad isn’t representative of the entire industry. The 1,000-word article I wrote yesterday morning, for example, earned me $500. Although not generous, I consider that fair compensation for an experienced writer creating original content for the Web—even if that content includes screenshots and captions.

Back when I began writing for a living in 1990, I learned that success as a writer meant producing content quickly. After more than 20 years, writing now takes very little effort. I don’t need to labor over words like others do. My writing flows naturally, with a good rhythm, and requires very little editing, either by me or my editors. It’s for this reason that I’m able to get enough work to keep me busy—and plenty of offers of additional work.

It also makes it possible for me to whip up a quick writing sample to educate a cheapskate publisher about what experienced professional writers expect to be paid.

I sent it from my NoReply account so it’s unlikely that I’ll hear back from this offensive idiot.

A waste of time? Probably. But it’s all about venting and I needed to vent after this one.

From now on, I’ll stay away from ads looking for rockstar writers.