Handmade vs Assembled: What Does Artisan Mean?

I try to define the concept of artisan goods and why they should be valued more than manufactured goods.

I have been dabbling in physical artistic endeavors — as opposed to writing, which is an intellectual artistic endeavor — for about six years now, when I started making jewelry from the rocks I began acquiring at the Arizona rocks shows I attended every winter. It wasn’t long before I got to the point where I wanted to sell what I made. The best way to sell art is either in a shop or at an art show. I didn’t have (or want) a shop so I started hunting down shows.

Art Show Tests

Art shows can be juried or non-juried. A juried art show is one where you need to provide details, samples, and/or photos of your work and the process of making it. A panel of people who are supposed to know what they’re doing and seeing judge whether your work is good enough for their show.

In general, artists want to be in a juried show because they will be among other artists who have passed the same test. Quality work means a quality show which also means buyers who are interested in quality work. It also makes a level playing field for the artists who participate.

One of the things art shows ask about when you apply is what percentage of your work contains manufactured items. For example, for jewelry you might use manufactured ear wires (for earrings), clasps (for bracelets and necklaces), jump rings, head pins, and bezel settings. But you might also buy manufactured stylistic components, like shapes, charms, rings, and mounted stones. A good art show wants your work to be mostly handmade — meaning that you got the raw materials and made the components yourself.

I can make ear wires, jump rings, head pins, and large (over 10 mm) bezel settings these days, but I won’t (or maybe can’t) make the kind of good, reliable clasps I want to secure my bracelets and necklaces on the wearer or the teeny-tiny bezel settings I need to set tiny stones. And although I do have the equipment and skills to polish rocks into the cabochons I use in my jewelry, that would make me a lapidary in addition to being a silversmith, and I’ve decided I don’t want to go there. (Fortunately, that isn’t expected.)

Each art show has its own standards, but the more handmade an item is, the more likely the work will get approved for a quality show.

(Of course, the actual artistic quality of the work is also considered. You can be an incredibly skilled artist but if your work looks like it was made by a kindergartener who’d been drinking espresso, you probably won’t get far. But that’s a whole other topic for discussion elsewhere.)

Unfortunately, not everyone is honest about how they make their “artisan” goods. People lie on applications. Sometimes they buy “handmade” items from overseas and try to pass it off as their own. Other times, they buy manufactured items and assemble them and pass off the results as handmade.

Assemblers are Not Artisans

The assemblers bother me a lot. Let’s take a look at this.

Gullaberg Dresser from IKEA
Here’s the Gullaberg dresser from IKEA. It won’t look like this when you buy it.

Say you go to IKEA and you buy a dresser. It comes in a flat box with instructions in an often-mocked format. You open the box and remove all the pieces, including laminated wood panels, drawer sliders, hardware, and maybe even a few primitive tools that you supplement with your own tools. You decipher the instructions and you assemble the parts into a dresser. Would you then tell someone you made that dresser? Would you bring it to an art show and try pass it off as a handmade item?

Of course not. (At least I hope not.)

So tell me this: what’s the difference between doing that and buying a bunch of manufactured jewelry components and putting them together into a piece of jewelry? Could you tell someone you made that jewelry? Can you bring it to an art show and try to pass it off as a handmade item?

Well, some people do.

The only distinction I see here is that the IKEA furniture comes with instructions and if you don’t put it together the right way, you won’t have the dresser in the picture. Or maybe any dresser or usable piece of furniture at all. If you assemble manufactured jewelry parts, you have more creative freedom. But that still doesn’t mean you made the jewelry. It means you assembled it.

Like that IKEA dresser.

Making the Parts

Step-by-Step, with Photos

A little side note here. If you follow my Mastodon account (@mlanger@mastrodon.world) and you pay attention on one of my jewelry shop days, you’ll likely see at least one thread where I discuss and illustrate the various steps for making a piece of jewelry. I do this because it interests some people and because I want people to understand the amount of work and often highly specialized tools that are required to make the jewelry I make.

Forgive me for using jewelry as an example, but that’s what I know best. So let me tell you a little bit about what goes into making the parts of a piece of jewelry.

I’ll start with something simple: an ear wire. An ear wire is the part of an earring that attaches a hanging earring to your ear. It does this by going through a piercing on your ear.

The first step is getting the raw material, which is wire. I need to know what kind of wire to get. While it’s true that I can buy stainless steel wire, which is cheap and will do the job, some folks are allergic to stainless steel — including me — so it’s an irritant for an ear piercing. There’s also silver plated, which is cheaper than sterling, sterling silver, or fine silver. Fine silver doesn’t tarnish as quickly as sterling but it’s expensive and soft so it will require extra work to harden. There’s also gold and white gold and rose gold and gold filled at different quality points. And platinum. And titanium. And copper and nickel and brass. A lot of choices! I have to know which one to buy to compromise between price and quality and help me achieve the artistic aesthetic I want.

Wire Selector
My jewelry supplier now has this handy wire selector to help you find the wire you want. The trick is, you have to know which wire you want first.

I also need to know how thick that wire needs to be. Too thick and it will be too thick to comfortably go through an ear piercing. Too thin and it’ll bend when it’s put on or in use. And the hardness is important, too.

So far, these are all decisions. I haven’t actually made anything yet.

Plato Cutters
Yes, it’s true. My favorite jewelry making wire cutters are actually made for the electronics industry.

So I buy the wire. It’ll either arrive in a coil or on a spool depending on how thick it is. I have to cut off the length I need for the ear wire. The length depends on the style I want for the ear wire. That’s where the creative process comes in. I have to have a design for the ear wire that not only meets my artistic needs, but functions as an ear wire.

Bail Forming Pliers
This is my go-to tool for making ear wires. I rarely use them for making bails.

With the design in mind, I cut off the length of wire I need. I then get out my forming tools — usually a bail-making pliers — and shape the wire into the ear wire shape I need. Sometimes I include decorative elements, like beads, which need to be added before the ear wire is complete.

Does the wire need to be hardened? If it’s a soft wire, it will need me to perform additional steps which could include hammering or tumbling to prevent the wire from accidentally bending in use after it has attached to make the final earring.

Now this is just an ear wire, which is one of the three simplest components I can make. (The others are head pins and jump rings.) It’s easy to make and I’ve made hundreds of them at this point. Would it be easier to buy them pre-made? Sure! In fact, I used to do just that. But then I realized that the more manufactured components I had in my jewelry, the more I looked like an assembler instead of a maker. And the more art show juries thought the same way.

Earrings
These earrings have just three components each, but I use a variety of tools and techniques to make them.

And I need to point out here that the ear wire is only part of an earring. The photo here shows an example of a pair of earrings I designed and make entirely from sterling silver wire and sheet. Each earring has three components, each of which required cutting, shaping, texturing, and polishing using a wide variety of tools and techniques. I make these in batches, completing a batch of each component at a time, and can spend an entire day making just eight pairs. Figure an hour per pair on average.

Assembly is Quick

It’s not the assembly that takes all day. That takes minutes. It the manufacturing of each individual component that takes so much time. And I hand-make each component so it looks exactly the way my design — a function of my own creativity — needs it to look.

It Takes Years

My friend Janet LeRoy is an artist who has been making a living for more than 40 years painting mostly wildlife on mostly feathers. She does a lot of art shows ranging from crappy shows not much better than glorified flea markets (mostly for convenience; long story there) to extremely high end fine art shows in Scottsdale, Jackson Hole, and beyond.

One of the questions she gets a lot is “How long did it take you to paint this?” Her response these days: “40 years.” Every single thing an artist creates is the end result of the amount of time she has been working on her art, developing her style and techniques. Keep that in mind the next time you look at original art.

So yeah: I get pissed off when I’m put into an “artisan” fair among assemblers. It took me an hour working with tools I bought using skills I developed through training and practice and using quality materials like sterling silver and onyx beads to make one pair of these earrings. So yes, I have to charge $44/pair. Meanwhile, three booths down, an assembler who bought stainless steel and chrome-plated components made in a Chinese factory spent 5 minutes putting them together with a pair of pliers can charge just $15/pair.

A buyer might not see the difference. It’s a pair of earrings! It’s silvery and shiny! Why should I buy the $44 pair when I can buy the $15 pair? They don’t care if the finish starts flaking off in a few weeks or if the ear wire makes their piercing turn red or get itchy. They’ll eventually just throw them out. $15! Who cares?

At this point, I’m starting to wonder why I should keep making the $44 pairs of earrings.

My Most Recent Unpleasant Experience

I participated in a Holiday Artisan Fair yesterday at Wenatchee’s Pybus Market and walked away feeling angry and frustrated.

Pybus was the first place I sold my jewelry, back when I only had an inventory of about 10 pieces. I was only doing wire framed cabochon pendants in those days. (Wire work is generally frowned upon by art show juries — which is why I pretty much stopped doing it — but my work isn’t the typical “wire wrapping” you see in new age crystal shops. It still sells in certain markets, but I can do a lot better.) On some weekends, there were a lot of really crappy vendors at the day tables there, selling a mixture of amateurish “granny crafts,” assembled manufactured components, and obvious buy-sell merchandise. I didn’t care much because my work really stood out in that crowd and I was able to make the sales I needed.

I stepped away from Pybus for a few reasons, not the least of which was a management change and what I saw as unfair treatment of some artists. (They definitely had their favorites and I was not among them.) Around the same time I found other venues where my work was more appreciated and sold a lot better. Instead of making a few hundred dollars in a weekend, I could bring home a few thousand. Between that and selling my work in galleries and gift shops, I no longer needed to do small shows with questionable jury practices.

Fast-forward to this autumn. After nearly two years of full-time travel, I found myself back home and ready to start selling at art shows again. But I goofed! I should have applied in spring and summer for the autumn and winter shows. I totally missed my opportunity and had no shows lined up for the holiday shopping season.

Why not try Pybus? a fellow artist who used to sell there suggested. Okay, I thought. Why not? It had been more than four years. Surely management had changed. I got on their website and applied, very happy to see how concerned they seemed to be about items being handmade. They even wanted to know where we sourced our materials. This was promising.

After some email tag with no response from the folks running the day tables there, I started thinking it was a bad idea. I told them to cancel my application.

By some miracle, they not only responded, but offered me a spot at the two upcoming Holiday Fairs. While this should have thrown up all kinds of red flags — what kind of holiday fair has openings the day before it starts? — I decided to give one day a try. They tried to get me to sign up for the second fair in December, but I told them I needed to try the first fair first.

It’s a good thing I did. They put me in a back room that few shoppers visited and surrounded me mostly with assemblers, most of whom put very little effort into their booth display. The one across from me bothered me most: all of her stuff was buy-sell with the exception of laser-cut wood items she claimed to make at home. I know that kind of work. Put a piece of wood in your cutter, push a few buttons on your computer, and go get a cup of coffee while it makes “art” you downloaded from the laser cutter company. The “Custom Hat Bar” really bugged me: take a manufactured hat, iron on a manufactured patch and you’ve got a $35 piece of assembled crap.

Junk for Sale
The person across from me threw a black sheet over her table, letting it fall where it may on the floor, and just stacked up her items for sale. This was not uncommon in the back room they stuck me in.

My Booth
Meanwhile, my tables featured fitted table covers, seasonal runners, and custom displays.

Next to me was a woman selling stickers and plastic cups with decals on them. Just about everything in her booth was buy-sell with little or no effort on her part. The woman on the other side of me made artwork with real butterflies, but on seeing all the buy-sell crap around us, told me that next time she was going to bring the used books she’d bought for resale. Her idea of “handmade” was taking scrap paper, laminating it, and hanging a tassel on it to make a bookmark. When she told me all this, I wanted to suggest that she have a garage sale.

And there I was, the sucker selling handmade silver and gemstone jewelry. Or trying to. I didn’t make my first sale until 12:30 PM and, by the time I started packing up at 2 PM, I’d taken in just enough to cover my booth fee.

Lesson learned. I won’t be back.

I’m Tired of Selling with Assemblers and Buy-Sell “Artisans”

My friend Janet keeps telling me that I should just do the high end fine art shows. She says I’m ready for them, that my work is ready. I’ve always hesitated, worried that the high booth fees would make it impossible for me to turn a profit. But now I’m not so sure. I think that if I focus on taking all of my work up to the next level and leave the mass market appeal stuff behind, I have a chance of making that work for me. I have six months to maybe next winter I’ll go back on the road and start doing the good shows in Arizona and California.

The snow that’s falling outside as I type this now makes that very appealing.

Taking Notes … in Scrivener

I get tired of looking up the same things up over and over again and do something about it — with a software tool that I already have.

My memory for little facts and figures is something I can neither understand or explain. I can tell you the phone number for the house I grew up in (and left in 1977), as well as phone numbers for my grandparents’ homes and even my aunt — all of whom have been dead for more than 20 years now. (Heck, my dad’s parents died in the 1980s!) But, for the life of me, I can’t remember the pixel dimensions of a YouTube video thumbnail, which is a piece of information I need every time I publish a video on YouTube.

Little things like this haunt me. I found myself looking up the same information, over and over. It was a frustrating waste of time, especially when I didn’t have a way to look it up. In case you’re wondering, the Internet isn’t always available when you’re on a boat in a remote area of British Columbia. (And yes, I’d have a Starlink by now if I did’t think Elon Musk was such a shithead. By I digress and I definitely don’t want to discuss the Space Karen here.)

So I started taking notes.

It didn’t go very well. The problem is, I took notes on paper. Notebook paper, usually. But I didn’t always take notes in the same notebook and I’d sometimes misplace notebooks with notes. And I travel a lot and usually forget to take the notebooks with me. So I start new notebooks. And even if I did stick with a notebook for more than a week, the notes weren’t organized in any way. It was just a mess.

And then I thought about my To Do software, which exists on my computer, my phone, and my tablet. I can add an item to my to do list or consult the list or check off a completed item pretty much anywhere I was because I always had at least one of those devices at hand. The app on each device shared the same databases and automatically synced. Clearly, I needed something like that for note-taking.

I know Apple has a Notes app, but I’ve never been able to get it to sync between all my Apple devices. But there was one app I already had on all the devices and it was already sharing one database: Scrivener.

Scrivener is supposed to be a writing app. People on social media who write books (or want to write books) rave about it. They rave so loud and frequently, that I’ve tried using it to write books. I’ve tried at least three times with three different versions of the app. And I’ve failed as many times as I’ve tried.

The trouble is, I’ve been using Microsoft Word since 1989. I have written all kinds of things with it, including entire books and the scripts for video courses about it. I know Word (and Excel, for that matter) better than almost any other software I use. Scrivener does things Scrivener’s way. I do thing Word’s way. I just couldn’t be bothered learning enough about Scrivener’s way to use Scrivener to write books. Why learn to use a new tool when the old tool is working fine?

I could, however, use it to take notes.

My memory issue extends to the work I do as a silversmith. When I make items such as earrings and bracelets for sale, I need to have consistency in the way they are produced. I don’t make one of each earring design. I make dozens. And I don’t make them all the same day. The only way to ensure that I was making them the same way every time I made a batch — given my crappy memory for details — was to create what I called a “Recipe Book” for my jewelry.

Years ago, I created a Scrivener file, which lives in a Dropbox folder. (Dropbox is a cloud computing storage service where I put things I want to be able to access from all of my devices.) The Mac OS and iOS versions of Scrivener all have access to this file. I created folders for the type of item, such as Findings, Earrings, Bracelets. And then subfolders inside each of those folders such as the Sheet Metal, Wire Earrings, and Bead Earrings folders inside the Earrings folder. And then actual pages inside the appropriate folder. Each page listed the “ingredients” — materials, supplies, and tools — and steps for making one specific item.

Jewelry Recipes Example
Here’s one of the pages in my Jewelry Recipes file, which has expanded over the years to include descriptions of the stones I use in my work as well as boilerplate text I use in online shop listings.

This works like a charm, provided that I create page for each item. For example, my Split Bar Dangle earrings page describes the earrings, shows a picture of them, and lists all the materials, supplies, and tools I need to make them. That’s how I know that I need 3 inches of 1/4 inch wide 24 or 26 gauge fine silver bezel wire (among other things) for each pair. I don’t have to guess what I used last time I made them or measure a pair I might still have in inventory. I have the recipe and I can follow it, step by step, with the same ingredients.

What if I created another file that just had miscellaneous notes in it? Organized onto pages and maybe with folders to keep things easy to find?

It seemed like a no-brainer, so that’s what I did.

This is a life-changing (for me) productivity hack. Not only am I using it to note down the dumb things I find myself looking up online (and elsewhere) over and over again, but I’ve also begun using it as a place to keep notes for projects I’m working on.

For example, I’m currently preparing to get my boat on a charter program next season and I need to take care of some upgrades. As I do research and get answers from knowledgeable people on the TugNuts forums and elsewhere, I copy and paste the info into a page in my Notebook. When I need the info, it’s right there.

Notebook page example
Here’s my note page for the upgrades I need to complete on my boat this winter. Everything is right where I need it.

So sure, Scrivener might be “the go-to app for writers of all kinds, used every day by best-selling novelists, screenwriters, non-fiction writers, students, academics, lawyers, journalists, translators and more.” (Per Literature and Latte’s marketing material for Scrivener. But it also makes a damn good notebook app, keeping your data anywhere you need it.

Now if only I could stop buying empty notebooks…

Another Clouds Time-Lapse

With clouds in the valley before dawn, I set up a time-lapse camera to capture the cloud movement throughout the morning.

I don’t know about you, but I absolutely love time-lapse movies. They make it possible for us to see movement that is normally too slow to perceive.

On October 31, 2024, there were thick clouds in the valley below my home. I know from experience that our winter thermal inversions can put on a good cloud show and those inversions are happening earlier and earlier every year. I set up a GoPro in Hyperlapse mode and let it run all day. Here’s the first few hours of the cloud show, sped up with the hyperlapse as well as a 400% increase in speed in video editing. The result is a smooth, high-speed look at what the clouds did that morning.

Enjoy!

Why There are So Many Ads on YouTube

It’s a money grab, plain and simple, and YouTube encourages creators to maximize the number of ads per video.

I’ve been a YouTube content creator for about 15 years now, starting my channels as a way to share videos of things going on in my not-quite-average life. I had the good fortune to create a video that went viral — 12.5 million views so far — and has not only earned me thousands of dollars since I put it on YouTube, but was the driving force to get my subscriber count on the FlyingMAir YouTube channel up to nearly 80,000.

My History as a Content Creator

It’s nice to earn money on content you create or, technically, intellectual property (IP). From 1990, when I left my last full-time job to become a freelance writer and computer consultant, to around 2012, I earned the vast majority of my income as what I insist on calling a content creator. (For some reason, many creators are opposed to that term. I’m not sure why.) I wrote books and articles and made videos for various publishers. I even did a little self publishing of books. I created the content that people wanted to consume. What else would you call that?

During that time, I was able to not only fund the training and asset acquisition for my next career as a helicopter pilot, but I also socked away enough money to retire* at age 62.

My YouTube channels — including the one for Flying M Air which I no longer create videos for — continue to earn me money with a direct deposit into my checking account every month. How is that money earned? Through advertising.

YouTube Ad Revenue

Love YouTube but don’t like ads?

Do what I did: become a YouTube Premium subscriber. (Sign up on the Web and not through your Apple device and you can save $5/month.) Although I was skeptical until I got a free trial, I’m now convinced that it’s worth every single penny. You’ll still have to fast-forward through the sponsorship crap, though.

If you watch YouTube, you know how annoying the ads can be. There are pre-roll ads and post-roll ads and mid-roll ads. You can skip some of them after a few seconds but are forced to sit through others. Most of them are short, but when you have three or four in a row, they take up (too much) time.

For a new channel that cannot be monetized by its creator, the creator has absolutely no control over the ads and doesn’t make a single penny from them. So if you’re watching videos on a channel with 567 subscribers, remember that 100% of the revenue for the ads you see go right to Google. (If that channel creator has a tip jar of any sort and you like the videos, consider sending a few dollars their way to motivate/reward them for hard work.)

Once a channel can be monetized through a share of advertising revenue, creators get a tiny portion — literally just pennies sometimes — on every thousand views. So yeah: unless a video has a lot of views and a lot of ads, you’re not going to make very much. I could go on and on about how some creators game the system to fool people into clicking on their content with misleading titles and thumbnails, but I’ll save that for another day. This post is about the ad revenue.

If you can’t control the number of views a video gets — and new channels usually have a steep hill to climb to get regular viewers — you can still control the number of ads that appear with your content. Again, there are three types: pre-roll, mid-roll, and post-roll. Google isn’t shy about letting you know that the more kinds of ads you allow in your content, the more likely they are to push your content out on viewer Home pages.

Mid-Roll Ad Idea
Google does what it can to get you to maximize shared revenue.

And that brings me to what triggered today’s posts: the “idea” that appeared on my YouTube Studio dashboard for my MariaLanger channel, which just reached the point where I can monetize ads. When I set up ads for my existing videos, I specified pre-roll and post-roll ads, but turned off mid-roll ads. Why? Well, the main reason is that I hate them and I don’t want to torture my viewers by forcing them to watch them. I try to make my content smooth and continuous and breaking it up with tacky, annoying ads in the middle of it is, well, tacky and annoying. I respect my viewers.

(That’s not to say I might not change my mind in the future. On very long videos, I can specify exactly where a mid-roll ad can appear, so I can place it in a way to make it less obnoxious. I’d rather not, but I’m also not creating video for charity. I want revenue from my work and the tip jar isn’t working yet for me. Want to support my content creation efforts? Buy me a coffee.)

The reason so many people allow mid-roll ads is because they see “ideas” like this in their Studio dashboard. They want to make money and they are seduced by the possibilities. It’s the same reason they set up memberships or Patreon accounts. Even if they started their YouTube channel for fun, once they get to the point where they’re making money, they want to make more.

The Trap for Creators

YouTube Content Creation as a Job

Please don’t think I’m discouraging content creators from making YouTube content creation their full time jobs. There are many creators on YouTube who do just that. They have teams of writers — many of whom lean too heavily on Wikipedia — and video editors and they appear as talking heads reading off a teleprompter with a script while stock images that vaguely apply to what they’re saying appear onscreen. They have multiple channels and they come out with new content every day. These folks are making shit-tons of money while they pay a staff to do much of the work. It’s a business for them.

There are a folks with more modest setups that do much of their own research, writing, and video work. Some of them are really good; I subscribe to more than a few. But the ones who are most successful have YouTube content creation as a full-time job. You see, once you stop feeding the beast, the beast looks elsewhere for its next meal.

So unless you’re lucky enough to have a viral video after you’ve already become part of the Partner Program with a share of advertising revenue, you can expect to do a lot of work to build a YouTube channel to the point where it actually makes real money for you. Good luck.

I definitely get it. My FlyingMAir YouTube channel was earning, for a while, $500+ per month. One month, I took in $1200. That’s some real, bill-paying money!

Of course I had mid-roll ads and of course I set up a membership program and even a Patreon account. Do you know what that did for me? It turned content creation back into a job, something I had to do all the time to keep members and patrons and Google happy. I woke up to this realization when I was spending more time editing video than actually flying and watched revenues drop as the Google algorithm favored other creators more than me. I had fallen into a trap and I needed to get out.

Eventually, I sold the helicopter and could no longer create new content for the channel. I killed the membership and Patreon programs so I wouldn’t owe anyone anything. It was a huge weight off my chest.

A New Channel

So here I am, facing a new trap with my MariaLanger channel. This channel is older than FlyingMAir and actually still has a bunch of the helicopter videos I created before I spun off the helicopter channel. But it never had a good subscriber base until recently. I have just 1852 subscribers as I type this and am getting new subscribers at the modest rate of about 90 per month. I qualified for the partner program back in August and just qualified for advertising revenue in October. I’ve earned a whopping $9.03 so far this month.

I should mention here why I suddenly picked up so many new subscribers. It’s the boating videos I was creating while I traveled the Great Loop. And I have at least 40 more to come over the next year or so. The video has been shot; it’s just a matter of editing it into something worth watching. And yes, I’ll be getting back to that, probably this week. Editing video is no fun on a laptop, but I suspect the 27″ monitor I just bought will make it less tedious. That $9.03 will go toward the purchase. (Did I mention how much camera and lighting and audio and computer hardware you’ll need to buy to succeed as a YouTube content creator? That’s something no one tells you.)

And That’s Why

So that’s why there are so many ads on YouTube. Creators want to make money and Google does everything in its power to convince creators to include as many ads as possible in their channel content.


*My retirement is not a “stop working” retirement. I could never stop working and I don’t think anyone else should, either. Now I do the work I want to do when I want to do it — and take a shit-ton of time off.

I’m Not Your Support Person

Just because my blog addresses one of your problems doesn’t mean I’m willing to spend time giving you more help or advice than what you find here.

The other day, I got an email and three texts from a fellow maker. He sells on Etsy and has had a bunch of problems with them, all of which he listed in his email message. He had read the post I wrote last year about why I left Etsy and seemed to think I would be his go-to source for help finding an alternative for his niche market handmade items.

I saw the email and got the gist of it after reading just a few lines. It was early evening — unlike too many other folks, I don’t sit with notifications turned on and respond to every bing emitted by my phone. Email, in fact, is one of the worst ways to reach me because I hate checking it. So I figured I’d give it a closer look in the morning.

Text Messages
Here are the initial three messages. I did get the email he’s referring to. I just don’t drop everything to answer emails from strangers. Does anyone?

I’m not much better with texts, which is the next way he chose to reach out. He sent three of them.

That got me kind of annoyed. Yes, I wrote a blog post about why I left Etsy. And I believe that every creator of quality merchandise should do the same. (I won’t repeat why here. Read the post.) But just because I left Etsy and wrote about it doesn’t mean I’m anyone’s source for one-on-one support for Etsy dissatisfaction.

Deja Vu All Over Again

It’s just like when I wrote computer how-to books for a living. Someone would buy one of my books for about $20 — of which I’d be lucky to see $1 of income — and they’d automatically assume that I would answer all of their questions regarding the topic of the book. I cannot tell you how many email messages and phone calls I got in the early 2000s. That’s why the Contact page on my blog says this, right at the top of the page:

Support and Frequently Asked Questions

I no longer provide support for my books, articles, Web site, or anything else by email, contact form, U.S. mail, or telephone. There are no exceptions to this rule. I simply cannot provide one-on-one support for my work — especially work that is no longer in print.

Note that it includes “Web site” and “anything else.” This person used the form on that page without bothering to read what was right on the top.

Unfair Expectations

More Text Messages
Here’s the first round of responses. When he came back with more nastiness this morning, I responded and then deleted the thread.

Rather than just delete the email message and text messages — as, in hindsight, I really think I should have — I answered him honestly, trying to be gentle about it. But he got snippy and sarcastic. When I told him that I’ve been dealing with requests for help for the past 40 years — okay, maybe just 30 — he came back with more nastiness and told me I should give up blogging.

Oh really? Being a blogger means you’ll help any schmuck who reads your words and wants personalized assistance?

I told him that after blogging for more than 20 years that wasn’t likely.

I also told him that he needs an attitude adjustment and he needs to stop expecting strangers to help him with his problems. (I wish I still had the actual text I sent, but I deleted the whole exchange right after sending that last one and, for once, Apple has actually removed it from Messages on all of my devices. Go figure.) I wasn’t being nice anymore. I was being blunt. I wanted this guy to go away and I really don’t give a damn if he likes me or not.

But that’s my point of view on the issue. Yes, I wrote about it. I wrote 2600 words about it. That’s all I have to say on this matter in a public forum. My blog does not exist as a gateway to using me for support. It’s all of the support I am willing to give, all packaged up in individual blog posts.

Solve Your Own Problems

And that brings me to this, which I see as a major problem in today’s world: no one wants to do their homework anymore. Everyone would rather just get all the answers from someone else, even if that person is a stranger.

Like me, this guy has become dissatisfied with Etsy. Well, Etsy isn’t the only place to sell. There’s Shopify and some maker co-op that the folks on Mastodon keep pushing and the solution I went with: setting up a shop with my Square account. A Google search for “where can I sell my homemade widgets” will get him started on possible solutions. Reading reviews and blog posts and forum posts about those solutions can help him learn the pros and cons of them — so he can pick the one that’s right for him and his business.

Expecting a perfect stranger to take him by the hand in a phone call and walk him through the process of finding his perfect solution is unrealistic.

I have a full life and lots of things to take up my time. (Including, apparently, ranting about situations like this in my blog.) I’m running three small businesses by myself and trying to bring in some extra income in early retirement, before taking social security payments. I should be working on my Great Loop book or making jewelry right now. (I hope to do both with the rest of my day.)

Maybe our text exchange will be a wakeup call for him.

Or maybe it won’t.