Gratuities ARE Appreciated

Some comments about tipping in America.

As some readers know, I’m currently up in Page, AZ doing photo flights and charter flights with my helicopter. American Aviation, which runs a tour operation here with airplanes, is booking my flights. I’m living in a local campground, right next door to two American pilots. And since I see many of the pilots any day I’ve got a flight, I’ve come to know them.

One of the things that all the pilots talk about once in a while is tipping — or lack thereof. And although I suspected it, I soon learned firsthand that European tourists don’t generally tip.

For those of you in other countries reading this post, an explanation may be in order. In fact, that’s what this whole post is about.

Who We Tip

Tipping is a way of life in America. I don’t know if this is good or bad — I’ve lived here my whole life, so it seems natural to me. We tip waitresses/waiters/servers (whatever term applies) in restaurants. We tip cabbies. We tip skycaps — if we need them; wheelie bags are quickly replacing them. We tip tour guides. We also tip free shuttle drivers, airport line guys, and of course, helpful bellmen (when we can find one).

Americans generally tip anyone who provides service that’s even slightly above and beyond what’s expected, and lots of folks will even tip people who certainly don’t deserve a tip.

Some of us also tip tour guides. I do. When I take a guided tour, when the tour is over, I hand over some cash to the guide. I also tip pilots for air tours.

How Much To Tip

In the U.S. the standard “minimum” tip is about 15% of the total bill when you’re in a restaurant. So if you’re having a fine dinner out with some friends and the bill comes to $100, you really need to be prepared to pay an extra $15 to tip your server. In general, Americans tend to tip servers anywhere from 10% to 25%. I’m usually a big tipper and lean toward 20%. But if service sucks, I’ll let my server know by being a stingy tipper. I even stiffed a waitress recently — something I’ve never done before — because of the treatment she gave us when we sent our breakfasts back to the kitchen so they could finish cooking the eggs.

If you go to a restaurant with a large group of people — 6 or 8 or more — it’s common for the restaurant to add an 18% gratuity to your bill. If you’re not sure if it has been added, look carefully at the bill. Although you can tip more if you like, you probably won’t want to go another 15% on top of that.

The thing about restaurant servers is that they don’t make a lot of money without tips. In fact, I’m pretty sure they make less than minimum wage — around $7/hour these days, I think — in a lot of restaurants. They literally depend on tip income to get by. So when they serve a party of foreigners who don’t know how to tip and they get stiffed, they’re not very happy — especially if they didn’t do anything wrong.

I usually follow the same restaurant percentage rule for cabbies. I tip tour guides based on the length of the tour, the quality of the tour narrative, and the cost of the tour. I have no set formula. For example, I recently took a $35, 3-1/2 hour tour of Monument Valley and tipped the guide $20. I thought she was worth it.

Air Tour Pilots

The guys who fly tours don’t make a lot of money. In fact, they often earn less money they they could stocking shelves and wearing an orange apron in a Home Depot. Most of these guys are young and don’t have families to support. They’re starting their careers. They’re not flying for the money. They’re flying to gain experience and build time so they qualify for better jobs where they can actually earn enough money to really live on.

In other words, they’re paying their dues.

Most of them do a good job. They fly safely and, when language is not a barrier, point out the sights of interest to their passengers. They’ve had a lot of flight training and they’ve been tested many times to make sure they know what they’re doing. A few of them can get a little rambunctious, especially on a slow day or a day near the end of the tour season. But that’s usually because they’re bored and ready to move on to something more challenging.

Gratuities Are Appreciated!

Tipping tour pilots is entirely a personal matter. It’s a way to say “thank you.” While saying “Thank you” in words — in whatever language you speak — is a nice thing, handing over a few bucks for the pilot to buy a beer at the end of the day or a latte early the next morning is a lot nicer.

To encourage tipping among people who might not be sure it’s acceptable, the pilots here have small placards they’ve posted in their airplanes. They look like this:

Gratuities are appreciated.
Des pourboires sont appréciés.
I gratuities sono apprezzati.
Se aprecian las propinas.
Trinkgeld sind wilkommen.

I don’t know if the grammar or spelling is right and would definitely appreciate any corrections that a reader can provide.

imageIt’s funny. The guys get everything from pocket change — literally! — to $20 bills. We laugh about the change, especially when it includes pennies. If an American tipped like that, we’d know he was insulting us on purpose. But when a European does it, we know it’s because he just doesn’t know any better.

The first week I flew here, I got a $2 tip from extremely enthusiastic passengers who had spent $900 for the flight. But the next day, on the same sort of flight, I got $50. (Go figure, huh?) Today, after five flights, I’m still tipless. The odd thing is, it doesn’t matter how much you talk to the passengers or make a special effort to position the aircraft so they get the perfect picture. Either they’re tippers or they’re not. Today, mine were not.

What’s Reasonable?

imageWith the dollar amounts ranging so wildly, a tourist from a non-tipping society might be wondering what’s a reasonable tip for a tour pilot. Here’s what I think. For one of these 30-minute flights the guys are doing, I think $5 per passenger would be a reasonable minimum tip. That’s less than 5% of the cost of the flight. $10 per person would be extremely welcome. Anything more than that would give the pilot bragging rights back in the pilot lounge between flights — which isn’t such a bad thing, either.

The more passengers the aircraft can hold, the more tips the pilot can earn per flight. One guy who flies a 172 does very poorly because he can only take three passengers. I can also take just three. I think the rest of the guys should be buying us drinks at the end of the day.

Of course, I’m not suggesting you tip for bad service. Rude people who can’t give you the respect you deserve don’t deserve your respect, either. Just remember that it isn’t the tour desk conducting your flight. It’s a highly trained, professional pilot — who is likely still paying off the loans he needed to learn how to fly.

That’s the Way It Is

Right now, with the U.S. dollar being so weak, the U.S. is a real bargain for European tourists. But for the people who serve those tourists in restaurants, on tours, etc., it’s not quite as appealing. Many of these people depend on gratuities for their work to make their lives a little better. It’s disappointing to them when the extra cash doesn’t add up at the end of the day.

Women Against Sarah Palin

A Web site sharing what thinking women think.

The other day, I got an e-mail message from a friend. She doesn’t usually forward political e-mails, but she had a lot of respect for the two women who’d written what she forwarded, so she sent it on rather apologetically.

The e-mail message was an appeal to women to share their thoughts on why Sarah Palin was a bad choice to be “one heartbeat away from the presidency. E-mails sent to a certain address would be put on a new blog. I shared my thoughts.

Women Against Sarah PalinThe following day, a Twitter friend linked to the resulting Web site, Woman Against Sarah Palin. I stopped by this morning to read what a few of the women had written. There were hundreds of comments from all over the country and none of them were positive.

The main thought of the site’s founders is summarized in their “Profile”:

We are not in the habit of criticizing women in the public sphere, as we usually feel we should support our female compatriots with as much encouragement as we can. However, Sarah Palin’s record is anti-woman. Feminism is not simply about achieving the power and status typically held by men. It’s about protecting and supporting the rights of women of all classes, races, cultures, and beliefs. Palin’s record and beliefs do not align with this. She was chosen by John McCain specifically because he believes that American women will vote for any female candidate regardless of their qualifications. He is wrong.

This echoes my sentiments exactly. I’m actually quite insulted by the choice — as if picking a woman as a running mate is enough to get the female vote.

But what’s scaring me most is that it seems to be working among some women. And that’s why I hope people will read what’s on this site. Don’t be fooled by a skirt and a lipsticked “hockey mom.” She was chosen not for her qualifications but for her ability to pump up McCain’s campaign. Do you really want someone with her background to be one heartbeat away?

Visit Woman Against Sarah Palin and see what the women there are saying.

Jake

Farewell to a good horse.

Jake on Wickenburg MountainOne of my two horses, Jake, will be slipping into the forever sleep later today. We don’t know his exact age, but we think he’s about 30. He developed some serious and painful foot problems this past spring and we’ve been unable to reverse the process. Rather than subject him to more pain with a questionable quality of life, we’ve decided to put him to sleep.

I bought Jake as a second horse about 10 years ago. I had just one horse and Mike and I could never ride together. So I went with a friend to a local horse trader to see what he’d brought back from his ranch up north that spring. He was offering Jake, a sorrel Quarter Horse gelding. Jake had a swayback — his back dipped down and then back up to his hind quarters — and really high withers. The horsetrader claimed Jake was 11 — a magic age for horses because it’s neither too old nor too young — but the vet later said he was at least 17. I saddled him up and went for a ride with my friend and the horsetrader’s wife. Jake was extremely well behaved. At one point, the horsetrader’s wife said, “I wouldn’t be ashamed to ride that horse.” I thought it was a weird comment. I wasn’t ashamed at all. I bought him.

I could tell at once that Jake was very different from Misty, my other horse. While Misty was friendly and would come up to you to be petted or brushed, Jake was far more aloof. He’d obviously been struck around the face — if you approached him with your hand up, he’d run away in sheer terror. It took a long time to build trust in him. But as soon as you put him on a lead rope or put a saddle on him, he was yours. He had a ranch horse work ethic and would do whatever you told him to, without hesitation.

Jake became Mike’s horse. My horse, Misty, another sorrel Quarter Horse, later developed serious front foot and leg problems. After months of pain, I made the decision to put her down. It was heart-wrenching. She was only 19.

I got another horse, a pretty paint Quarter Horse named Cherokee. Cherokee was a spoiled brat who really make Jake look like a prize. Jake was alpha male — the boss — who protected his food and space from Cherokee with pinned back ears and bites. Cherokee never gave up trying to steal Jake’s food. Recently, he was starting to succeed.

Jake and Cherokee at Howard MesaWe’d often bring them to our summer place on Howard Mesa, where we’d set them loose in our 40-acre fenced-in lot. When there was good grass, they’d graze together. Sometimes, Jake would wander off without Cherokee noticing. When Cherokee realized he was alone, he’d call out to his friend and prance around until he found him. We’d ride around the mesa on the two of them, enjoying the warm sunlight and high desert terrain so different from the Sonoran desert at home. Jake was always at ease and never spooked; Cherokee was always freaked out and, in those early days, taught me how to fall off a horse.

Jake’s teeth were the first to go. They got to the point where no amount of equine dentistry could fix them. We switched his diet to mostly pellets that we’d soak down with water. One vet told us that was keeping him alive.

Then he started coming up lame. We took him to the vet and had his front feet X-rayed. Navicular disease. It’s caused when the navicular bone gets kind of porous and puts additional pressure on the nerves in the horse’s foot. ALthough there’s surgery that could ease the pain — I know it well because Misty had it not long after I bought her — Jake was too old for that. We decided to go with pain medicine and special shoeing to ease the pain. But nothing really seemed to help and yesterday, Mike made the big decision, which I know was hard for him.

Animals are lucky. They have us to spare them from a long, painful, lingering death. Jake will go to sleep later today and not wake up. His pain will be over.

And we’ll miss him.

September Status Report

The perfect storm is passing.

A few weeks ago, I blogged about an extremely full plate of work combined with a tough long distance travel schedule and some serious back problems. Taken together, this situation caused a “Perfect Storm” in my life.

In response to the folks who have been e-mailing me and tweeting to me on Twitter, I thought I’d give an update.

Travel

The travel is over, at least for now. I’m settled in in my camper in Page, AZ. I have a full hookup and am relatively comfortable. My next door neighbors are two pilots who work for the same company that has been chartering my services since the beginning of August. I’ll be here until the beginning of October, when I fly back to Wickenburg to give some helicopter rides in Congress, AZ. By then, I’ll know whether I’ll be coming back to Page or staying in Wickenburg for the rest of the year.

The Book

The book I’ve been working on since the first week in August is nearly finished. I have one chapter and three appendices to write. I expect to get through most of that today. Then I’ll spend the rest of the week going through the edits and reviewing the proofs.

Back Pain

My back is fully recovered. I don’t understand why or how.

For three weeks, I was on a roller-coaster of pain that ranged from minor aches eased by ibuprofen to literally crippling pain that had me in two clinics and a hospital emergency room. The problem was never diagnosed, but I think it was a herniated disk.

After a two-week wait, I was able to get into a physical therapy program here in Page. While I still can’t understand how they thought they’d resolve the problem without knowing what was causing it, they tried. After my second visit, which involved some kind of machine that sent electric pulses that were supposed to ease the pain, I left feeling nauseous and light-headed, with my blood pressure at 166/110. I didn’t go back.

The pain had begun to ease off before physical therapy started. Because the OTC painkillers — ibuprofen, Tylenol, and Alleve — were starting to mess with my head, I stopped taking them during the day. I was getting used to the pain. It wasn’t crippling anymore.

And then one day last week, the pain just stopped.

What I’m Up to Now

So now I’m finishing up my book and doing some flying. I flew 3.5 hours on Saturday and 3.3 hours on Sunday — that’s more than I usually fly in a whole month in Wickenburg. There’s work here and a nice lake to hang out by when I’m done working. Lots of outdoor activities.

The weather is starting to cool down. I’ve re-started my diet and am sticking to it. When I’m done with this book, I’ll start riding my bike again. I’m also really looking forward to midday excursion to Lower Antelope Canyon.

I think I’d like to move up here, at least for part of the year.

Anyway, I feel as if I’m getting my life back. Can’t wait to jump into a few new projects. Thanks to everyone who shared words of support. I really do appreciate it.

Tips for Flying at Lake Powell: Avoiding the Tour Planes

The second of a four-part series about flying at Lake Powell.

Lake Powell is a beautiful place and I can argue that it’s best seen from the air. So it should come as no surprise that a number of tour operators provide tours of the lake during daylight hours all year around.

To me, this is a major concern. After all, most of the time I’m flying at the lake, I’m taking photographers around. They’re telling me where to fly and directing my altitude and speed. I’m looking at what they’re shooting and listening to their instructions while I’m looking for other traffic and listening to position calls. At times, things get pretty intense — Airplane over Horseshoe Bendlike the time I was flying orbits around Horseshoe Bend when a line of 9 tour planes flew past “The Shoe” 2,500 feet below me. Sure, there was plenty of separation, but only because I heard them coming and stayed clear. The photo you see here was taken during that flight by photographer Mike Reyfman as the planes flew by, one at a time, below us.

In this part of my Lake Powell article series, I’m going to provide you with a little bit of information about the tour planes — so you know where to expect them and how to keep in touch.

The Tour Operators

There are several tour operators at Lake Powell and most of them are based at Page. The two biggest are American Aviation and Westwind.

American flies small Cessna planes on 30- and 40-minute tours around the lake. They’re a part 91 operator, so they’re limited to tours within 25 statute miles of Page Airport. They have nine or ten planes and do a lot of business with bus tour operators. A bus rolls in based on a prescheduled time, the passengers are checked in, and the pilots take their passengers outside, load them on board, start up, and take off. They follow each other on the tours — in fact, they’re the tour planes I avoided at Horseshoe Bend that day. Their call sign is Lake Powell.

Westwind is a Phoenix-based operator with a location at Page. They also fly Cessnas, although I think they have a few larger planes, like Caravans. (Sorry, but I’m not an airplane person.) They’re a Part 135 operator, so they’re not limited to 25 miles and they can take people to places like Monument Valley. Their call sign is Explorer.

The Tours

The best way to tell you about the tours is to show you the routes on a map. But before I do, I need to make it clear that these routes are not carved in stone as they are at the Grand Canyon. The routes I’ve drawn in here are approximate. Tour planes can be anywhere around here, though. It’s up to the pilots to keep a sharp eye out and listen in on the radio to avoid collisions.

That said, here’s the map:

Tour Routes at Lake Powell

The tours are normally done clockwise, starting on west side before going east and then returning to the west. The solid line represents the tours done by American; the dashed line is the additional route past Rainbow Bridge that’s done by Westwind. Rainbow bridge is about 30 air miles from Page.

American flies at 5500 feet uplake and 5000 feet downlake. Westwind flies 5500 uplake and 6000 feet downlake. Again, that’s not carved in stone. The pilots vary altitude based on conditions; they’ll fly higher or lower if it’s turbulent, for example. The general rule is altitudes ending in 500 (for example, 5500, 6500) uplake and altitudes ending in 000 (for example, 5000, 6000) downlake.

So if you’re between 5000 and 6000 feet in the tour area, you should be keeping a sharp eye out for tour planes.

The Frequencies

There are three frequencies in use at Lake Powell:

  • Page AWOS is 120.625. This automated system provides wind, temperature, dew point, altimeter, and density altitude. It’s important to tune in and get the altimeter setting, since the tour pilots will report altitudes as they fly.
  • Page Unicom is 122.8. All pilots have this tuned in in the Page area.
  • Uplake Unicom is 122.75. The tour pilots switch to this frequency uplake at Romana Mesa and switch from this frequency downlake at Submarine. (More on reporting points in a moment.)

If you’re tooling around the area about 10 miles from the airport uplake and you have two radios you can monitor, I highly recommend monitoring both the Page and Uplake frequencies. Otherwise, switch where the tour pilots do.

If you continue uplake past Navajo Mountain (you can’t miss it) to Monument Valley, keep in mind that the local frequency there is 122.9.

Reporting Points

The tour pilots have regular reporting points, as well as a few irregular ones. It’s a good idea to know where these are. Get your hands on a Lake Powell Map; many of them are right on the map. Others aren’t.

The main reporting points are:

On 122.8:

  • The Dam – Glen Canyon Dam
  • The Shoe – Horseshoe Bend
  • Wahweap – Wahweap Marina
  • Castle Rock
  • Romana Mesa – switching point

On 122.75:

  • Cookie Jar
  • Rock Creek
  • Balanced Rock
  • Dangling Rope
  • The Bridge – Rainbow Bridge
  • Dangling Rope (Westwind may report after Rainbow Bridge)
  • Mouth of Rock Creek
  • Gregory Butte
  • Submarine (switching point)

On 122.8:

  • Tower Butte
  • Navajo Canyon

But Wait, There’s More!

There are also some tour companies that go to Monument Valley. Those planes generally fly higher and fly uplake past Navajo Mountain before turning toward Monument Valley. They come back the same way. Other planes go to Monument Valley directly from the Grand Canyon, so they’ll be far south of the lake. You don’t really have to worry about them unless you fly up that far. Most folks don’t, but as Ill explain in part VI of this series, there’s some really incredible scenery beyond where the tour planes go.

Next Up

In the next part of this series, I’ll tell you about some of the sights you might want to tour in the area and give you some tips for visiting them.

In the meantime, if you have any comments about your experiences at Page airport or with the tour operators there, don’t hesitate to share them. Use the Comments link or form for this post.