Camping in a Hangar

Not as bad as it seems.

As I type this, I’m sitting on a leather sofa in the second floor “pilot lounge” area of a friend’s hangar. The hangar is at a San Diego-area airport and the three large windows on this side of the room face out over one of the airport’s three runways. Outside it’s dark. From undefined glow of the lights across the runway that fade into the darkness, I can tell that it’s foggy. I can barely see the sweep of the white and green rotating beacon atop the control tower on the other side of the runway.

It’s 5 AM local time. I get up early no matter where I am.

If I look down out the closest window to the pavement outside the hangar, I can see my helicopter. I tied down the blades — needlessly, it appears; there doesn’t seem to be any wind here — and pushed it over to a level spot on the ramp area, clear of the taxiway. Seems weird to have it parked there, but it’s been there two nights now and no one has bugged me about it. After all, other folks park cars and other vehicles in the same place at the end of their hangars.

In looking at that fog, I’m sure I’ll be wiping the helicopter down with a towel later today. You get spoiled living in the desert.

You might wonder why I don’t put the helicopter in the hangar I’m camped out above. I could. But there’s already a Hughes 500c helicopter, a Diamondstar airplane, Jaguar sedan, and a GT40 sports car in there. There’s still a big empty space where the hangar’s third aircraft occupant usually parks his Twinstar and I probably could have fit in that space. But it didn’t seem worth the bother. A few days out on the sun won’t kill my helicopter. But with this salt-laden fog coming in, I’ll definitely be washing down the helicopter before I put it away at home later on today.

It’s wonderfully quiet here, with just some white noise — a distant hum that could be someone’s heat pump or even a generator. The heat inside the lounge, which just went on, is a lot noisier. The space I’m in takes up half the depth and the full width of the hangar below me. It’s completely enclosed and insulated, finished with nice plaster walls and carpeting. There are windows that open with screens on all four sides of the space; on one side, they open into the hangar’s main area.

There are three rooms up here, including a full bathroom, and one of the rooms has a little kitchen area, with certain conveniences conspicuously missing. There’s no stove or oven or dishwasher, but there’s a double sink and microwave and the small refrigerator has an ice maker in it. There isn’t much in the way of food in the cabinets other than coffee and the non-perishable condiments that go with it. But there’s a Starbucks off-airport, walking distance away, and I know the owner of this hangar frequently drives across the runway in his well-equiped golf cart to get his meals at the airport restaurant.

In all honestly, the second floor of this hangar is very museum-like. My friends collect Mexican, South American, and Native American art. Although their best and most valuable pieces are in their two other homes, there’s a lot of it here. There’s also a lot of weird items you’d expect to find in a museum: a copper diving mask, pull-down wall maps dating from the 1950s and 1960s, a fully restored glass-tanked fuel pump, an old Coke machine that takes dimes (with a small bowl of dimes on top and bottles of Corona beer inside), two free-standing and fully restored wood popcorn machines — the list goes on and on. Sometimes it’s neat just to look at these things. But when you pop a dime into the Coke machine and pull out a Corona, you remember that all of these things are still fully functional.

I’d take a picture and include it here, but I really think that would be a serious invasion of my friend’s privacy.

My friend is not here, although his helicopter is. He used to spend a lot of time here when the place was first built. He and his wife had lived in Wickenburg before then. His wife fell out of love with the town when the Good Old Boy bullshit that makes Wickenburg what it is started directly affecting her. From that point on, it was just weeks before she was desperate to get out of town and continue life elsewhere. She started spending more and more time in California with her daughter and less and less time at home with her husband. The hangar was a temporary solution, followed by an apartment on the coast and then a condo in Beverly Hills with a second apartment in Las Vegas. They spend most of their time in those places now, although my friend uses the hangar as a kind of getaway place when he has a few days off and wants to go flying. They still own their home in Wickenburg and have tried three Realtors in the past two years to sell it. But there isn’t much demand for a $1 million home in Wickenburg these days, even when it has a separate guest house, hangar and helipad, horse setup and plenty of acreage around it for privacy.

They want us to buy it, of course, but I’m not prepared to go into debt to buy a home and I’m certainly not going to sink myself any deeper into Wickenburg.

Mike and I have been camping out here in the hangar for a few days. Supposedly, it’s against federal regulations to live on the property of a Federally-funded airport — which is why this “pilot lounge” is missing a few necessities of life, like a bed. So we’re sleeping on an air mattress. We’re not living here, of course. Just sleeping over. We have business in the area during the say and just needed a cheap place to spend the night. My friend was kind enough to let us camp out here.

It’s a wonderful place to hang out. This airport, unlike a few I could name, has a lively population of tenants in the hangars. When I went out for coffee yesterday morning, I walked by a hangar where a man was busy preflighting a Cessna in preparation for an early morning flight. He greeted me as if he knew me and we shared pleasantries about the weather: “Great day to fly.” “Sure is.”

After lunch, we decided to drop by the hangar to put our leftovers in the fridge. We were very surprised to find our big hangar door wide open. Inside, tending to the Diamondstar, were three Brits. We introduced ourselves by name and were immediately offered coffee. It later came out that we were friends of the hangar’s owner. “Oh, well then you must come by at 5 for cocktails,” the woman said. “We have such fun.” When I mentioned I was in the area working on a video project, she hurriedly took me to meet a man named Steve who is also in film. He was stretched out on a leather sofa in his modest hangar, watching a game on a big television. The TV’s rabbit ears antenna was out of the pavement beside a gas BBQ grill. Inside the hangar was the neatest and cleanest Cessna 140 that I’d ever seen.

Later, when we returned — too late for cocktails, I’m sorry to say; I could have used one — we were treated to stories of other dinner parties in the hangar’s big lower area, with unknown pilots stopping by to join in the fun. There’s a real sense of community here. It’s more than just a place to store your aircraft. It’s a place to hang out and meet people with similar interests. It’s a place to watch the world — and the planes — go by.

It’s nearly 6 AM now and I can see a tiny bit of light in the sky. The fog is still thick on the runway; the rotating beacon is now invisible. If the tower controller have come on duty, there’s not much for them to do. It’s IFC — Instrument Meteorological Conditions — here and I’d be very, very surprised if we saw or heard a plane outside until the fog lifted. But I’ll get dressed and make a run for coffee. We have more work to do today. Then, at about noon, we’ll start the 2-1/2 hour flight back to Wickenburg.

I’m looking forward to camping out here again.

Seven Mistakes to Avoid When Using the Internet to Market Your Products

Why is it that some companies just don’t get it?

Over the past week or so, I’ve been doing some research into coffee carts. You know what I mean — those movable carts you might see in office building lobbies or airports or malls that sell espresso and other hot and cold beverages. I’m working on a business proposition where I might just need one, so I’m been trying to see what my options are.

Trying is the correct word in the previous sentence. I’ve been trying hard to use the Internet — including Google, of course — to find businesses that manufacture or sell the kind of cart I want. What I’m finding, however, is that very few companies that make or sell this equipment have a clue about how they can use the Internet to make information about their products available to the world 24/7.

Why This Really Irks Me

Putting Your Small Business on the WebYou have to understand my frustration with this. After all, back in 2000, I wrote a slim book for Peachpit Press titled, Putting Your Small Business on the Web. I wrote it primarily to help small business owners understand how the Web could help them so they wouldn’t be victimized by unscrupulous Web developers. Back in those days, the Web was relatively new and people simply didn’t understand how to take advantage of it. My book explained what the Web could and couldn’t do for them and provided advice for making the most of what the Web offered.

Please understand that I’m not trying to sell anyone on this book. It’s old and terribly out of date. One of these days I’ll revise it and release it as a ebook or possibly a print on demand project. If you really want it, you can find used copies of it on Amazon.com. (That’s where I found this picture of the cover; I’d discarded my old scans of it.) My point is, I wrote a book about this eight years ago and I’m still finding people making the same mistakes I told them to avoid.

But They Just Don’t Get It

One of the things I advised was putting all of your product information on the Web. Photos, descriptions, dimensions, and yes, even pricing. This is the information people want when they’re shopping for solutions. Having complete information helps people decide whether to take the next step — which might include buying the product.

Yet in my search for coffee carts — and yes, I did use all kinds of appropriate search phrases in Google — I did not find many companies that provided the information I needed. Instead, the search results included companies that made one or more of the following mistakes.

  • They didn’t sell the product I was searching for. Yes, my search phrase was one of the phrases that appeared in the site’s meta tags or in page content, but that’s not what they sold. They sold vending carts that might or might not be used for coffee. Not what someone serious about building a coffee business wants. In this case, they’d used their meta tags to enhance search engine results in their favor, thus wasting the time of people who pulled up their pages. Just another example of SEO gone bad.
  • Blurry CartThey didn’t include images of their products. In this category, I’ll include companies that included blurry — yes blurry, as shown in this actual image from a site — images of their products and companies with a lot of broken image links. And how about a company with an embedded movie that simply wouldn’t play? I’d say 50% of the sites I brought up had insufficient illustrations of their products. Because I’m very interested in how my coffee business might look, these sites wasted my time.
  • They required you to fill out a form fully describing your business before they’d give you any information at all. WTF? Needless to say, I didn’t waste much time there because I certainly wasn’t going to provide that kind of information just to see what solutions they might have.
  • They provided vague information about some products but required you to contact them by e-mail or phone to learn more. So much for 24/7 information. I’m the kind of person who often does research at 5:00 AM on a Sunday morning. Will someone be answering the phone when I call? I don’t think so.
  • They listed so many products that it was hard to distinguish between them. One site, for example, offered eight different 7-foot coffee carts. I couldn’t tell the difference between them. There wasn’t enough information about any of them. And since the same company listed over 100 vending products, I started wondering whether they had any coffee expertise at all. Surely a coffee cart has different features than a hot dog cart.
  • They forced you to go to a different site — or multiple sites — to get complete information about a product. One site, for example, showed a blurry image of a coffee cart and listed specifications, then listed three individual Web sites where you could get pricing. Why three? Why go elsewhere at all? Of course, when you got to one of those sites, you’d have to search it for the product you were interested in. I don’t know about you, but I don’t have the time or patience to waste chasing information.
  • They have bad links on the site. For example, “Click here to get manufacturers specifications.” When you click “here,” it takes you to the home page of another site that lists hundreds of products — not the specifications you expected to find. Yes, it’s yet another way to waste my time.

I did find one company that had PDFs online that could be downloaded for specific products. The two-page PDFs had good photos and were relatively clear about the product’s specifications. They did not, however, include pricing. To get pricing, I had to e-mail the company. They responded quickly with yet another PDF. My question: Why wasn’t the pricing PDF also on the Web site?

Good Information Results in Sales

The result of all this is that after spending about two hours searching for a product that might meet my needs, I found only one company that makes a product I’d consider buying. I don’t know about those other companies — there wasn’t enough information on their sites to convince me that they knew the business and made a quality product I could rely on and afford. The company with the good information is the one I’m seriously considering doing business with.

What companies don’t understand is that their Web presence is almost like a storefront. If its shabbily maintained and doesn’t deliver the information people expect, that reflects on them. (I wrote about that in some length in the book, too.) By failing to make the most of their Web presence, they’re just adding more useless information to the Web — branded with their name.

Cheaper Charts from NACO

I find a less expensive source for aeronautical charts.

For the past few years, I’ve been using iPilot.com as a source for my aeronautical charts. I subscribe to the charts I want, providing a credit card number up front. When the new chart is available, it’s automatically shipped to me and my card is charged for the amount due. The service is very good and very reliable. I always get the new charts before the old charts expire. The prices are slightly discounted and, for regular charts, shipping is free.

Shipping is not free, however, for the Airport/Facilities Directory (A/FD) — that green book with information about airports. Although I seldom refer to this book, I’m required by the FAA to have a current one covering my area of flight on board my aircraft for every Part 135 flight — which is pretty much every flight I do. The books cost $4.45 each. Shipping, however, is another $4.80. That brings the total to $9.35.

Every 56 days.

It’s a tough nut to swallow. After all, it’s a book I rarely refer to which rarely changes. Yet I’m required to buy it every 56 days. It’s an operating cost — one of the smaller costs that make owning and operating a helicopter charter business so costly. And yes, that might not seem like much, but when you have 20-40 of these stupid little expenses, they really add up.

FAA LogoI’ve ordered charts from NACO — that’s the National Aeronautical Charting Office of the Federal Aviation Administration (FAA) in the past. Although they sell charts at list price, they don’t charge for shipping. They also don’t charge for shipping non-chart items like the A/FD or similarly bulky Terminal Procedures Publications (TPPs).

But, as I discovered today, they do discount items when you buy subscriptions. A subscription for an A/FD is 7 editions — basically a full year. A subscription for a Sectional chart is 4 editions — basically two full years.

So, for example, I can subscribe to 7 editions of the Southwest A/FD for a total of $27.02. That’s $3.86 each. Shipping is included. So I save about $5.49 per 56-day cycle. Or $38.43/year.

There is a downside to this. Two of them, really:

  • You must pay for an entire subscription up front. There are no refunds. So rather than pay each time an item is shipped, it’s all paid for in advance.
  • You must renew the subscription manually when it expires. NACO will send you a reminder via e-mail 30 days in advance so you don’t forget, but it is slightly less convenient.

Today I switched my A/FD subscription from iPilot.com to NACO’s online ordering service. I’m keeping my charts with iPilot.com, at least for now. I’ll wait and see how well NACO handles the subscription before I make any more changes. I wouldn’t be saving that much money on a chart subscription and I rather like the convenience of iPilot’s system.

One more thing I should mention…you can download pages from the A/FD or TPP publications for free on an as-needed basis. Although this would not satisfy my requirements for the A/FD, it’s certainly handy for folks needing airport diagrams and instrument approaches. Most of us don’t need them all, right?

If you haven’t checked out the NACO site, I recommend doing so. There’s a lot of information there. Sure, it’s not a pretty site, but you know it’s accurate because it is the source.

Today’s Phishing Scheme

Don’t fall for it!

Here’s the one I’ve been getting for the past two days. I’ve gotten three of these so far. If you get a message like this, do NOT click the link. It’s just another phishing scheme:

Dear Customer,

You are invited to take part in our nation-wide 5 question survey. Your time is very important to us
so $50 will be credited to your account upon the completion of this survey.

Please note that no sensitive information will be required, collected or stored. The information will
be used to further improve our services

To take part please click here

© 2008 JPMorgan Chase & Co.

The clues:

  • Addressed to a generic Dear Customer.
  • Typos, misspellings, bad punctuation.
  • Do you even have an account with JP Morgan Chase & Co.?
  • Do you really think anyone would pay $50 for you to take a survey?

Don’t be a sucker! Don’t click any link in an e-mail message!

Am I Being Stalked on Twitter?

Too many @replies from a Twitter user has me wondering.

I’ve been using Twitter since March 20, 2007 (with hat tip to @jebro for his Twitter API solution for getting that exact date) — that’s about a year and a half now. I follow only 80+ people and currently have 300+ followers. I’ve tweeted over 7,700 times.

Although I’m the author of a bunch of books, I’m not a “celebrity author.” I tweet about the things in my life, which include using computers (which is what I write about), flying helicopters (which is my side business), taking photos (which is my hobby), writing, raising chickens, riding horses, etc. I tweet in full sentences and don’t go for any of that txt msg abbreviation stuff. My blog posts are automatically tweeted, as well as photos and other information I send to BrightKite and TwitPic.

I don’t think my tweets are boring, but I also don’t think they make for fascinating reading.

I really do follow the people I follow. That means that I read what they tweet. That’s why there’s only 87 of them. It would be tough to follow many more. I reply to many tweets directed at me with an @mlanger lead, but not all of them. Sometimes I just don’t have anything to say in response. But I also reply to other tweets when I have something to say that’s related.

I like my Twitter friends. They live all over the world. I hope to meet some of them in person some day.

But lately I’ve picked up a follower who seems to hang on my every tweet. This person sends me an @reply to almost every tweet I send out that isn’t a reply to someone else. Sometimes, this person sends several @replies directed to me in a row, related to tweets I made hours ago — or the previous day. Since I tweet 20-40 times a day, it’s tough to remember what the @reply is replying about.

As I mentioned, I don’t think my tweets are particularly interesting. I get responses from a lot of Twitter friends throughout an average day, but this particular follower replies 10 to 20 times a day. That’s at least 5 times more than any of my other followers.

It’s starting to really freak me out.

I’ve actually considered blocking this person so he or she does not see my tweets. I don’t follow this person, mostly because this person’s tweets are all meaningless @replies to other people he or she follows.

Now I know this person is going to read this — after all, all my blog posts are being tweeted — and I don’t want to hurt this person’s feelings. But I really do want this person to stop @replying so often. Maybe even stop following me.

After all, I’m really not that interesting.