Why I Canceled My Netflix Account

Goodbye NetflixDamaged discs and idiotic customer service.

Last night, I canceled my Netflix account. I hadn’t intended on doing so when I called customer service, but it’s the bullshit I encountered on the phone that made the decision easy for me.

My Netflix Account

I had a Netflix DVD-only account. Well, until recently, I had a Netflix unlimited three DVD plus streaming account. But when Netflix decided to split the two types of service and charge customers for each of them separately, I did away with streaming. After all, I’m living in an RV and get all my Internet access via a MyFi wireless device with a 10GB per month cap. Streaming video with my setup is not only impractical, but stupid and costly.

Of course, since I’m parked on the edge of a cliff overlooking a valley, I don’t have cable TV. And I don’t have a satellite dish. And my antenna picks up about 6 television stations. My inability to get live television doesn’t bother me much since I simply cannot tolerate commercials. At home, any TV I watch is via DVR with the remote in my hand. Here, I catch up on television series — normally a few years after the show has aired — via DVD. Hence, the Netflix account.

The trouble is, it’s gotten to the point where more than half the discs I receive from Netflix are damaged. Although I’ve had a few cracked discs, more often, the damage is scratches that cause the video to lock up, skip, and do other annoying things. While I’m willing to accept an occasional annoyance — perhaps once every month or so — when every second disc that arrives is screwed up, I run out of patience.

Last night, it came to a head. I received my third damaged disc in a row and I wasn’t satisfied with checking a few boxes on the Netflix Web site. It was pretty obvious that they were ignoring the check boxes. It was time to make some noise, to vent.

The Call that Ended it All

Calling Netflix customer service works like this:

  1. Log into your Netflix account.
  2. Navigate to the Contact Us link.
  3. Find and click the link for calling customer service. A toll-free phone number appears onscreen along with a six-digit code to expedite your call. This code is evidently unique to each account or call you make.
  4. Call the phone number.
  5. When prompted, enter the code.
  6. Wait, on hold, for a human to pick up while crappy hold music plays in your ear. Yesterday, this took about 5 minutes.

Of course, the longer I wait on hold, the more annoyed I get. So even the calming voice of the guy answering the phone at Netflix customer service at 10 PM on a Monday night wasn’t enough to cool me off. I immediately went into a rant about the number of damaged discs I was getting and how completely unreasonable it was. I wanted them to note my complaint on my customer record and tell me what they could do for me about it.

He made various sympathetic noises and told me how sorry he was. And then he did something that pushed me over the edge: he asked for my name.

“I just entered a six-digit number that appeared onscreen for my account while logged into Netflix. Doesn’t it pull up my name?”

“Yes, it does,” he confirmed. “But I need you to verify it.”

This made no sense to me. “But I’m logged into my account. My name appears at the top of the screen. Even if I wasn’t the account holder, I could easily read that name off the screen.”

“I need you to verify your name before I can help you.”

“But I verified my name when I punched in those six digits.”

“No, that just brought up your account. I need you to verify your name.”

“But the only way I could get those six digits was to be logged into my account.”

“I need you to verify your name before I can help you.”

“You’re reading off a script.”

“No, I’m not,” he said. He must have been lying. Then he repeated, “I need you to verify your name before I can help you.”

I cannot begin to explain how angry this conversation was making me. “I refuse to play this game,” I told him. “I have proven who I am by entering that code. I will not allow you to drag me into your game.”

“It’s not a game,” he said. “I need you to verify your name before I can help you.”

“I want to talk to a supervisor.”

A pause. I guess he punched the button to bring up the screen that tells him what to say when a customer asks to speak to a supervisor. “I can see if a supervisor is available, but I’m sure I can help you.”

“But you won’t.”

“I need you to verify your name before I can help you.”

“I want a supervisor.”

“I’ll see if one is available. I need to put you on hold.”

“Fine.”

He put me on hold. More of the same crappy hold music. Each minute that ticked by made me angrier. I was so sick of playing bullshit customer service games. I’m not an idiot. I don’t like being treated like one. By this point, I was already beginning to think that my Netflix account wasn’t worth the headache it was giving me that night.

About three minutes later, he came back on the phone. “I have a supervisor on the line. I’ll conference you in.”

“Fine.”

The supervisor came on the phone. He introduced himself as Daniel — I think; do I really care? He came right to the point: “Can you tell me your name?”

“Sure,” I said. “I can tell you my name. But I won’t.”

“I need you to verify your name before I can help you.”

“You have my name on the screen right in front of you. I typed in a code so that screen would appear. I don’t see any reason to tell you my name when I’ve already verified my identity by entering that code, which could only appear for my account.”

“I can’t help you unless you verify your name.”

He made the decision for me: “Then cancel my account,” I said.

“I’d be happy to cancel your account if you’d give me your name.”

Maybe he thought he was being funny. I didn’t think so.

“Well, since I’m already logged into my account, I’ll just cancel it myself.”

I hung up and clicked the Cancel Membership link. I then filled in the survey to indicate that the reason I was canceling was that there were too many damaged discs and I had a problem with customer service.

Netflix Doesn’t Care

Does Netflix care that it lost a customer due to its bullshit customer service scripts? I’m sure it doesn’t. And I think that’s part of the problem.

Companies don’t care about their customers anymore. All they care about is collecting our fees and providing the minimal service they can for what we pay. They make us jump through hoops when we want to contact them — get online, log in, navigate to a screen, dial a number, enter a secret code, wait, and then repeat information they don’t need. I’m tired of it, I’m tired of paying for inferior service and then facing aggravation when I want to complain.

So I’m done with Netflix.

I’m probably better off without Netflix. I certainly will save some money. And the time I don’t spend staring at the idiot box is time better spent reading or writing or even doing crossword puzzles. Stuff that might actually improve my brain instead of sedating it.

With Photography, It Pays to Experiment

You never really know what shot is going to turn out to be your favorite.

I went on a hike yesterday morning with a friend. We met at 6:30 AM and proceeded to hike up a steep trail on the west side of Wenatchee, WA. It was a mostly clear day with thin clouds overhead and smoke from a fire about 30 miles away drifting in over the city.

Lone PineI brought along my camera. I didn’t really expect to find anything of interest to photograph, but on nearing the top of the first big hill — after an elevation gain of about 800 feet in 1-1/2 miles — I caught sight of a lone pine tree on a hilltop off in the distance. It reminded me a bit of the Lone Cypress at Pebble Beach. (Just a bit, mind you.) I had a subject for a shoot and captured multiple images of it against the sky. I thought that with the sun behind it, I’d get a nice silhouette. I peeked at the screen in the back of my camera after each shot and liked what I saw. (More on that in a moment.)

Weeds with TreeAs I continued the hike — my friend had gone up ahead because I’m so damn slow when hiking uphill — I got a little artsy with some weeds along the trail. I liked the way the sun shined through them. Remember, the sun was up ahead of me. Again, from what I could tell, the image looked interesting in the screen at the back of the camera. I felt good — as if I were getting some interesting shots.

I met up with my friend and we stopped near the base of the pine to take in the view. I only had one lens with me — my 16-85mm — so I couldn’t get a shot of the tree as close as I would have liked. But I figured I’d already gotten some good shots, so I didn’t beat myself up over it.

But as we were turning away, I decided to experiment anyway. The city was spread out beneath us, under a layer of haze from that forest fire. The light on the mountains in the distance was still warm. The clouds were interesting and random. So I shot one more photo before we began the hike down. I peeked at it on the LCD screen and wasn’t impressed.

That evening, I looked at the photos I shot on my 27″ iMac’s monitor. I was disappointed — to say the least — in the “lone pine” shot I thought would be good. Apparently, my eyesight simply isn’t good enough to see detail in the little screen at the back of my camera. Even the shots with the weeds didn’t do anything for me.

But the last shot — the one with the city in the background — the one I just framed up and snapped almost as an afterthought — that turned out to be my favorite shot from the morning’s hike. What do you think?

Lone Pine Over Wenatchee

I take away two things from this experience:

  • My eyes suck. I really can’t depend on what I see in that tiny LCD screen to know whether an image I captured is any good. I should probably bring along cheaters so I can actually see what’s in the damn screen.
  • Experimentation can be a very good thing. If I hadn’t tried that one last shot, I wouldn’t have come away with any images that I liked. I should definitely experiment more so I have more to look at back at my desk.

Thoughts?

Silver Falls

A motorcycle ride and a hike.

I had my 1992 Yamaha Seca II motorcycle shipped up to Washington State so I’d have something other than the pickup truck to ride around in while I’m here. Not only does it get about 50 mpg (compared with the trucks 15 or so mpg), but it’s a hell of a lot more fun to get around in.

When it first arrived, I discovered — without any real surprise — that my motorcycling skills were extremely rusty. I took it for a few short rides to get get the feel for it again. Then I took it to Chelan to visit a friend. And I’ve been riding it a few times a week since then.

But it was yesterday that the rust finally shook off.

Along Entiat Road

I decided that it was high time to take it out on some mildly challenging twisty roads. After consulting a map, I decided on Entiat Road (County Highway 19), which winds up the side of the Entiat River. The road is only about 38 miles long — or at least that’s what I gathered by the “Road Ends 38 miles” sign near where I picked up the road in Entiat on the Columbia River. I figured I’d ride it until either it or the pavement ended.

I left Wenatchee Heights at noon and, after winding my way through the city of Wenatchee and up route 97 toward Chelan, reached the turnoff for Entiat road at about 12:30. It was a typical two-lane road in good condition, smooth with no loose gravel. I was able to open up the bike and get some good practice leaning into the curves at speed. I drove past orchards snuggled into the valley — the apples and pears still hung, ripening, while the cherries had already been picked.

I was hungry — I hadn’t eaten before leaving — and figured I’d stop for lunch at the first place I found along the road. That first place happened to be about 10 miles up the road at Ardenvoir, a place called Cooper’s Store. It was also the last place; a sign nearby said “No services past this point.” It didn’t look very appealing, but I didn’t have a choice, so I parked the bike and pulled off all my gear: helmet, gloves, denim jacket. A sign outside said “Food voted five stars by Odee.” So, of course, when I went inside I asked who Odee was. Turned out to be the owner’s dog, an aged terrier that came up to sniff my hand when he heard his name.

I had a chili burger. In Arizona, that’s a burger with a green chili on it. At Cooper’s Store, it’s a burger under a heap of chili con carne with chopped onions and shredded cheese. To put a positive spin on it — it’s always nice to stay positive, no? — I can confirm that it was edible. I grabbed a popsicle out of the freezer in the store for dessert, paid up, and went outside. I sat on a bench out front to eat my popsicle. Three vehicles went by. A Jeep stopped at the store and the driver went inside while the passenger looked at me sitting on the bench. I guess there was nothing else to look at. Finished, I geared up and continued on my way.

The road continued up the river, sometimes quite close, past farms and homes and unlikely subdivisions that had never been sold. Many of the homes were for sale. Lots of waterfront property. A beautiful log house, brand new, with a “For Sale” sign on it. A real homesteaded property. An area that had obviously suffered a forest fire only a few years before — the weathered skeletons of burned trees were all that remained with tall grass on otherwise bare hills.

I have no idea how far up the road I was — 20 miles? 30? — when the pavement became rough and a sign informed me that I was entering the Wenatchee National Forest. No more homes along the side of the road. Now it was just tall pines along steep inclines with sharp curves in the bumpy road. I slowed down after being jarred violently going over a bump. A sign mentioned a place called Silver Falls 8 miles farther up and I figured that was as good a destination as any.

The Hike

My Yamaha at Silver FallsThere were National Forest Campgrounds along the side of the river. I passed two before I reached the parking area and campground for Silver Falls. I parked and stripped off my gear, locking it up in my bike’s Givi saddlebags. Looking up, I saw the top of the falls — can you see it in the photo? It didn’t seem that far away.

I checked the information kiosk. There was no information about the hike, although I could clearly see a trail disappearing into the forest across the road. I did see that there was a $5 day use fee. Although it was midweek and I thought I’d only be there a short while, I know how much the parks are struggling. So I filled out the form on an envelope, put a $5 bill in it, and tucked it into the payment slot. Then I grabbed my camera and started the hike.

At Silver FallsI immediately found myself in a deep, somewhat dark pine forest. As my eyes adjusted to the light, my nose picked up the scent of pine and moisture and my ears heard the sound of rushing water. I came upon the creek immediately — a healthy stream of water gushing over rocks between trees. For me — a desert dweller — it was a real treat.

Rustic BridgeThe path was well-maintained, with rustic protective barriers to prevent hikers from accidentally falling into the stream. The bridges were especially rustic looking, sometimes with curved logs making attractive rails. It was surprising to find something so attractively designed on a trail. I began to wonder how much of the trail dated back to the CCC days, when National Forest trail projects were a source of employment during the Great Depression.

I followed the path as it climbed gently upstream, first on one side, then the other. The trail forked at a bridge where I stopped for a rest. A family of three was just coming down the right side of the creek. “It’s worth it,” the Dad assured me.

I continued up the way they’d come down. The trail began to climb. It moved away from the creek and then back to it, offering stunning views of the rushing water. The farther I went, the steeper the trail got. In many places, it was rock steps. I paused at another rest spot. The mist from the falls chilled the otherwise hot air. I could see the main falls above me. When another family joined me, I asked whether the trail went all the way to the top. The Dad told me it did. Remembering the other guy’s assurance, I continued the hike.

At one point, the trail came back to the creek just beneath a large fall. Although the rustic wooden logs made it clear where the trail stopped, I did as many others had likely done and slipped beneath the two rails. I was able to safely get to a spot beneath the waterfall, tucked under a rocky ledge. I experimented with my camera, trying hard to protect it from the mist, until mosquitos found me and I decided to move on.

Behind the Waterfall

After that point, the trail swung far from the stream — so far that I could no longer hear the water’s flow. It also leveled out. Perhaps I’d misunderstood the other hiker? Perhaps that spot under the falls was as high up as the trail would go? Perhaps it would continue back along the mountainside, away from the falls?

Purple FlowersBut I stuck with it and was rewarded with a switchback and another climb. A while later, I was back alongside the stream at yet another streamside bench, photographing some beautiful purple flowers just past the peak of bloom.

It was then that I noticed a similar rest area on the other side of the creek. The trail had split and, apparently, the other trail climbed up the other side. Would they meet again at the top, forming a loop? Could there possibly be another bridge? It was too much to hope for. I’d assumed I’d be returning the way I’d come. Now I was starting to wonder.

I continued on my way, up more stairs and another turn away from the creek. After another switchback, I returned to the creek and saw the bridge over a smaller falls. I spent a lot of time up there, relaxing in the shade, snapping photos of the water falling over the rocks. Again and again I wished I’d had a tripod or at least my monopod along with me — the shade was dark in the dense forest.

Bridge at the Top  of the Falls

Stairs on the TrailThen I started down the other side of the creek. At first, it was one long flight of stairs after another. Then the trail moved away from the falls in a series of relatively level paths with switchbacks. In some places, the trail emerged from the forest into the sun; not only could I feel the heat on my skin, but I could smell it. Then back into the trees for cooling shade and pine aromas.

Waterfall with RainbowAt one point, the trail came back to the falls just below where I’d walked along the ledge on the other side. The mist and sun worked together to produce a small rainbow. I did the best I could to capture the scene with my camera; I really do need to learn how to photograph waterfalls properly.

A while later, I was back near place where the trail had split. I took my time following the trail back out to the main road. The parking lot was empty except for my motorcycle.

It was 4:30 PM. I’d been there for nearly 2 hours.

I’d gotten my $5 worth of nature — and more.

The Ride Back

Although the road continued farther up the river, I was tired and thirsty. I figured I’d save it for another day — perhaps a day when I could share it with someone. So I geared up and pulled out.

I did take time to check out the three campgrounds I passed on the way back. The first and third were partially occupied and had nice sites looking out over the Entiat River. I’m not sure, but I think I could get the mobile mansion into at least some of the spots if I wanted to. It would be tough, though. The second campground was deserted and I could understand why; the sites were small and unappealing. None of the campgrounds had utilities, although they all had centralized water spigots and outhouses. The single campground host was not around.

I rode more aggressively on the way back. I felt as if I’d regained a lot of the motorcycling skill I’d had back in the 90s when we rode all the time. It felt good to lean deeply into the curves and accelerate through them, especially when I was out of the National Forest and the road conditions were a little better.

I passed Cooper’s Store with only a momentary thought of stopping in. I do wish I’d taken a photo, though. The Odee sign was pretty funny.

The motorcycle started losing power about 5 miles from the end of the road. I was able to switch to the Reserve setting while moving and before the engine quit.

At the junction of Route 97, I turned left toward the town of Entiat. My first concern was fuel; I took 3.6 gallons. Then I pulled up to 97 Brew, one of Washington State’s ubiquitous drive-through coffee stands. I rode up on the shady side and after getting my smoothie, asked if it was okay to stay parked there in the shade until someone else pulled up. No problem. I sucked my smoothie down while reading an article on the Web on my phone.

Then I geared up again and headed south on 97. About 40 minutes later, after winding my way through Wenatchee traffic, I was back in my RV. It was 6 PM.

A Dinner with Friends

Salmon, local wine, and home-made cherry pie with friends.

If you’ve been following this blog or my Twitter or Facebook accounts, you know that I’m in Washington State on the last of several cherry drying contracts. I’m not the only helicopter pilot doing this work. At the peak of the season, there were probably about 20 of us working in central Washington state for a handful of service providers. My company, Flying M Air, is probably the smallest of those service providers; this year I was able to add a second pilot for about half my season.

My friend, Jim, has been doing this work for about fifteen years. He starts the season in the Mattawa area and ends it in the Chelan area. He usually starts before me and finishes before me.

This year, I met Lisa, who was new to this work. She worked for the same service provider as Jim, starting down in Kennewick, moving up to Brewster for a while, and then ending the season in Malaga.

Unfortunately, I only met Lisa last week, on Thursday. I say “unfortunately,” because we really hit it off. She came up to my RV for dinner that evening and accompanied me to the Beaumont Cellars Dinner on the Crushpad event the following evening. We went wine tasting and had dinner together again on Sunday. By then, I felt as if I’d known her a long time.

The End is Here

On Friday, my contract in Wenatchee Heights was extended two weeks. It made sense; they’d barely started picking the 86 acres I was responsible for. Since this particular client picks by color, it would take at least two weeks to finish picking. Lisa was told she’d be needed until Wednesday. Jim, the last pilot left in Chelan, was waiting to get cut loose any day.

Moonset over Squilchuck

My view at dawn.

Weather moved in Sunday night. Asleep in my RV at the edge of a cliff over looking Squilchuck Valley, I was awakened by the wind at 3:30 AM. I looked out the window and realized I couldn’t see any stars. I fired up the Intellicast app on my iPad and was shocked to see the green blob indicating rain mostly to the south of my position. I dozed fitfully for an hour, expecting to hear rain on my roof at any moment. It may have been drizzling when I finally fell back to sleep.

At 7 AM, I woke to the sound of voices, trucks, and construction noise. The mostly blue sky was full of puffy clouds. Down in the lower part of the orchard, the pickers were already at work. There was no rain in the forecast at all.

Jim called at about 10 AM. I knew instinctively what he would say and beat him to the punchline: “You’re calling to tell me they cut you loose.”

“You’re a mind-reader,” he said. “Today’s my last day.”

We chatted for a while and then I remembered that Lisa had an opportunity to do a trip with a friend and would probably be open to letting Jim take over her contract for the next two days. He was also open to that, so I hung up and called Lisa. I told her what we were thinking.

“That’s great,” she said, “but today’s my last day, too. They’ll be done picking in about an hour.”

It was then that I realized that both of them would be gone by the next day.

Errands, Favors, and a Cherry Pie

The end of a cherry drying contract comes with logistical challenges.

Lisa’s challenge was easy. All she had to do was pack up, move out of her motel room, and drive the company pickup truck back to Spokane. Her employers would be sending some pilots in time-building mode out to Malaga to pick up the helicopter. She needed to send them the GPS coordinates for where the helicopter was parked so they could find it. She was toying with the idea of leaving that afternoon so she could spend some time with her family before her trip.

Jim’s challenge was a bit more…well, challenging. His helicopter was four hours from its 100-hour inspection, which needed to be done by his mechanic in Seattle. Flying to Seattle was usually a challenge in itself — the weather in the Cascade Mountains was typically miserable with low ceilings, making it a difficult, if not dangerous, flight. A weather window was required, but you never knew when that would be. After dropping his helicopter off in Seattle, he’d have to come back to Wenatchee to fetch his truck and drive it home to Coeur d’Alene. Of course, both his helicopter and truck were in Chelan, about 40 miles farther up the Columbia River. He needed to move his truck to Wenatchee to stage it there for his return from Seattle by airline. Then he needed to get back to Chelan so he could fly out with his helicopter the next day. He suggested a farewell dinner that evening and I promised to drive him back to Chelan.

I had a bunch of errands to run in Wenatchee and I got around to starting them that afternoon. While I was out and about, Lisa called. She’d decided not to leave that day; she’d leave first thing in the morning instead. What she really wanted to do was make a cherry pie. We’d already planned to do that before she left, but that was before she was cut loose early. I had an oven in my RV, so it made sense to do it at my place.

We decided to do it that afternoon. And instead of Jim and me going out to dinner in a restaurant, I’d pick up a piece of salmon and salad fixings and make dinner for all three of us. I was finishing up my errands and heading back to my RV when Jim called and I told him our revised plan. He was on board.

Lisa showed up around 5 PM. Since Jim was still a half hour out, we each took a bowl and headed into the orchard. Five minutes later, we had enough cherries for a pie — and then some.

Back in the RV, I gave the cherries my usual three-soaking bath in cold water to clean them thoroughly. Then Lisa went to work with my junky cherry pitter. It didn’t surprise me much when it broke when she was only half finished. She pitted the rest by hand. By the time Jim showed up, her hands were stained with cherry juice, making her look like a mass murderer.

Jim helped me put a filled propane tank back into its cabinet on my RV and hook it up. The strap that holds it in place bent and he was determined to fix it — which he did. If I wanted to be mean, I would have shown him the strap on the other tank which had similarly broken but had not been fixed. But instead, we went inside and kept Lisa company while she worked on the pie.

We also drank wine. Both Lisa and I had bottles that we’d opened recently but had never finished. We polished them off, one after the other over the course of the evening. I even opened another bottle to keep the wine flowing.

The Salmon Recipe

When the pie was safely in the oven, I got to work on dinner. That’s when Jim gave me a recipe that another one of the pilots had shared over the summer. Oddly, I happened to have all the ingredients. I reproduce it here because it was so excellent:

Ingredients:

  • Salmon filet
  • Mayonnaise
  • Onions, sliced thinly
  • Bacon, cut into pieces

Instructions:

  1. Place the salmon on a piece of aluminum foil.
  2. Spread mayonnaise on the fleshy side of the salmon.
  3. Sprinkle the onions and bacon pieces over the mayonnaise.
  4. Fold up the foil to make a packet.
  5. Place the packet on a preheated grill set to medium heat. If possible, cover the grill to keep the heat in.
  6. Cook until the salmon is done.

The Summer’s Best Dinner

I’d bought a beautiful 1-3/4 pound Coho salmon filet. It was too large to fit on my portable grill in one piece, so I cut it into three portions and made three packets. I absolutely lucked out with the timing. The fish was fully cooked, but still moist. The onions and bacon were cooked to perfection.

I served it with a salad of mixed greens, cucumber slices, vine-ripened tomato, bacon bits, goat cheese, and bottled balsamic vinaigrette dressing.

At one point, Jim said it was the best dinner he’d had all summer. I thought about it and had to agree.

It was the conversation that made it perfect. We talked about flying and about the surreal situation of a cherry drying contract. They seemed to think I had the best setup, living in my mobile mansion on a cliffside with a view, with 86 acres of cherries just steps away. I agreed that it would be tough to go home in September.

Jim was happy that his contracts had gone long enough to cover his annual insurance bill and the cost of his upcoming maintenance. He added up the hours he’d flown during the ten or so weeks he’d been in the area. It wasn’t a lot — cherry drying is not a time-building job — but it was more than usual.

Lisa said it was the best summer she’d ever had and that she’d do it again if she could. Her future holds bigger and better things, though: she’s starting officer school with the Coast Guard in January. She was already looking forward to the trip she’d be starting on Wednesday with a friend.

After dinner, Lisa sliced up the pie, which had been cooling on the stovetop. I produced some Haagen Daaz vanilla ice cream from my freezer. The cherries were big and plump and tender — not the mush you usually find in a cherry pie. It was a perfect finish to a great dinner.

The Party’s Over — and So Is the Summer

The party broke up after 10 PM. Lisa left to drive back to her motel for one last night. Jim and I climbed into my truck and started the long drive to Chelan. We talked politics on the way. We don’t agree on all points, but we’re both too stubborn to give in to the other. We’re also too smart — and too close as friends — to let our disagreement hurt our friendship.

I dropped him off at the house he’s renting. In the morning, his boss would pick him up and drive him to the orchard where his helicopter is parked. Then, weather permitting, he’d make the one-hour flight to Seattle. I’d pick him up at Wenatchee Airport at 5:12 PM and bring him back to his truck. The plan set, I started on my way back.

I got back to my RV just after midnight. The moon was up by then, casting a gray-blue light over the valley spread out before my RV. I listened to the crickets and looked out over that valley for a while. I had 12 days left in my contract and there was a slight chance that it would be extended again.

Yet with my friends gone, I felt as if my summer was over, too.

Congress Has the Whole Tax Thing Wrong

According to Warren Buffett, higher taxes for the super rich doesn’t kill jobs.

This morning, I was very pleased to read the words written by a voice of reason: Warren Buffett. Buffett is one of the richest men in the world, a man who built his fortune through investing. This article in the New York Times, “Stop Coddling the Super-Rich,” is his attempt to talk reason to the U.S. Congress using facts.

He writes:

While the poor and middle class fight for us in Afghanistan, and while most Americans struggle to make ends meet, we mega-rich continue to get our extraordinary tax breaks.

While this isn’t news, what’s refreshing about it is that it’s being stated by one of the “mega-rich,” a man who paid $6.9 million (not a typo) in taxes last year. He points out that while his 2010 tax bill was 17.4 percent of his taxable income, other people in his office paid 33% to 41% (with an average of 36%) of theirs.

Tax PictureIt’s the percentages that are important here. Imagine a taxable income of $100K. 17.4% is $17,400. But 36% is more than double that: $36,000. Is it fair that someone with a taxable income of $40 million like Mr. Buffett, who gets to keep about $33 million of that after taxes, should be paying a lower tax rate than someone making $100K who only gets to keep $64K after taxes?

If you don’t know the answer to that question, maybe the picture I provided here for you will help?

(By the way, I’m all for a flat tax and still can’t figure out why we can’t have one. The rate would likely be low enough that folks earning under $200K would save money. And wouldn’t it be nice to figure out your taxes by yourself in an hour instead of paying someone else to do it for you?)

Mr. Buffett goes on to tear apart the argument that higher taxes for the super-rich prevent them from investing or kill jobs:

I have worked with investors for 60 years and I have yet to see anyone — not even when capital gains rates were 39.9 percent in 1976-77 — shy away from a sensible investment because of the tax rate on the potential gain. People invest to make money, and potential taxes have never scared them off. And to those who argue that higher rates hurt job creation, I would note that a net of nearly 40 million jobs were added between 1980 and 2000. You know what’s happened since then: lower tax rates and far lower job creation.

These are facts from history, not vague guesses based on economic theories. And since Mr. Buffett has a reputation as someone with financial prowess, I’d tend to take his word on the situation before the word of the self-serving morons we’ve elected to Congress — career politicians who would rather lie to the American people than do what’s right for all of us.

Of course, all this makes me wonder why Congress is so insistent that taxes not be raised, even for the wealthiest Americans — people like Buffett who wouldn’t mind a tax increase if it helped the country out of its financial woes. Whose bank accounts are the members of Congress protecting? Their own? Their friends in major corporations who fund their campaigns?

They’re obviously not interested in protecting the bank accounts of the majority of the American people. With unemployment hovering around 9% nationwide, millions of people are tapping into savings, losing their homes, and giving up on the “American Dream.” Yet the government continues to subsidize the oil industry, which continues to reap record profits, offer tax breaks to companies that send American jobs overseas, and enforce a tax code that gives tax breaks to the mega-rich. (By the way, is it a coincidence that the oil industry donates generously to political campaigns? I think not.)

As the Debt Ceiling debates of July 2011 proved, the American Congress is dysfunctional. I really believe that all incumbents should be voted out of office in the next few elections. Start again with a clean slate, hopefully with people who care about their constituents.

But what can we do until then? Contact your Representatives and Senators. Tell them that you think Warren Buffett is right: that the mega rich should be paying the same percentage of taxes as the rest of Americans. If you email them, link to the New York Times piece I quoted here. Tell them to read it and learn. Remind them that they’re working for all of the American people — not the corporations who fund their campaigns.

We need to turn this country around and it’s obviously not going to happen if we wait for our dysfunctional Congress to do it for us.

And in November 2012, remember to vote for someone who has the American people at the top of his or her agenda — not partisan politics.