Category Archives: Flying

Stories about flying — for pleasure or for hire — and the things I’ve learned.

A Quick Story about Gratuities

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Read it. It’s funny.

I forgot to mention this in my “Gratuities ARE Appreciated” post, so I’ll share it now.

In the summer of 2004, I was a pilot at the Grand Canyon, working for the big helicopter tour operator there. They’d often have 10 or 11 helicopters running at once, so when a tour bus pulled up, we could take up to 66 passengers at a time. Needless to say, just about all the tour bus operators used us. Very few of our passengers spoke English.

One day, they loaded us up with a Japanese tour group. I had a petite older Japanese woman next to me. She was probably in her 60s. She was very nervous. And she didn’t speak a word of English.

When we first took off, she grasped the bottom of her seat, like most nervous passengers do. And she continued to look nervous for the first part of the flight. But then we slipped over the South Rim and began our flight across the Canyon. Her eyes seemed to bug out of her head as she leaned forward to suck in the view.

After a while, I realized that she wasn’t nervous anymore.

When we landed and I cut the throttle to idle, she leaned across and hugged me — no small task, given I was wearing a shoulder harness, pair of headsets, a baseball cap, and sunglasses. Then she began rummaging around in her purse. She produced a plastic card and handed it to me with a great deal of excited blabbering in Japanese. She bowed repeatedly before the loader came to help her out.

I looked down at the card, completely puzzled. It had a picture of Mt. Fuji on it and was covered with colored symbols and writing in Japanese. There was a magnetic strip on one side. I put it in my shirt pocket.

During my lunch break, I hunted down Hajame, our Japanese pilot. I told him about the woman and then handed him the card. “What is this?” I asked.

He studied it for a moment, then broke out laughing. Apparently, it was some kind of bus pass for a mass transit system in Japan.

To this day, I prize that “tip.” Sure — it’s completely worthless to me. But it was the thought that counted. She, in effect, gave me a souvenir of the flight. And 4+ years later, I still remember her and the flight that won me such a prize.

Gratuities ARE Appreciated

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Some comments about tipping in America.

As some readers know, I’m currently up in Page, AZ doing photo flights and charter flights with my helicopter. American Aviation, which runs a tour operation here with airplanes, is booking my flights. I’m living in a local campground, right next door to two American pilots. And since I see many of the pilots any day I’ve got a flight, I’ve come to know them.

One of the things that all the pilots talk about once in a while is tipping — or lack thereof. And although I suspected it, I soon learned firsthand that European tourists don’t generally tip.

For those of you in other countries reading this post, an explanation may be in order. In fact, that’s what this whole post is about.

Who We Tip

Tipping is a way of life in America. I don’t know if this is good or bad — I’ve lived here my whole life, so it seems natural to me. We tip waitresses/waiters/servers (whatever term applies) in restaurants. We tip cabbies. We tip skycaps — if we need them; wheelie bags are quickly replacing them. We tip tour guides. We also tip free shuttle drivers, airport line guys, and of course, helpful bellmen (when we can find one).

Americans generally tip anyone who provides service that’s even slightly above and beyond what’s expected, and lots of folks will even tip people who certainly don’t deserve a tip.

Some of us also tip tour guides. I do. When I take a guided tour, when the tour is over, I hand over some cash to the guide. I also tip pilots for air tours.

How Much To Tip

In the U.S. the standard “minimum” tip is about 15% of the total bill when you’re in a restaurant. So if you’re having a fine dinner out with some friends and the bill comes to $100, you really need to be prepared to pay an extra $15 to tip your server. In general, Americans tend to tip servers anywhere from 10% to 25%. I’m usually a big tipper and lean toward 20%. But if service sucks, I’ll let my server know by being a stingy tipper. I even stiffed a waitress recently — something I’ve never done before — because of the treatment she gave us when we sent our breakfasts back to the kitchen so they could finish cooking the eggs.

If you go to a restaurant with a large group of people — 6 or 8 or more — it’s common for the restaurant to add an 18% gratuity to your bill. If you’re not sure if it has been added, look carefully at the bill. Although you can tip more if you like, you probably won’t want to go another 15% on top of that.

The thing about restaurant servers is that they don’t make a lot of money without tips. In fact, I’m pretty sure they make less than minimum wage — around $7/hour these days, I think — in a lot of restaurants. They literally depend on tip income to get by. So when they serve a party of foreigners who don’t know how to tip and they get stiffed, they’re not very happy — especially if they didn’t do anything wrong.

I usually follow the same restaurant percentage rule for cabbies. I tip tour guides based on the length of the tour, the quality of the tour narrative, and the cost of the tour. I have no set formula. For example, I recently took a $35, 3-1/2 hour tour of Monument Valley and tipped the guide $20. I thought she was worth it.

Air Tour Pilots

The guys who fly tours don’t make a lot of money. In fact, they often earn less money they they could stocking shelves and wearing an orange apron in a Home Depot. Most of these guys are young and don’t have families to support. They’re starting their careers. They’re not flying for the money. They’re flying to gain experience and build time so they qualify for better jobs where they can actually earn enough money to really live on.

In other words, they’re paying their dues.

Most of them do a good job. They fly safely and, when language is not a barrier, point out the sights of interest to their passengers. They’ve had a lot of flight training and they’ve been tested many times to make sure they know what they’re doing. A few of them can get a little rambunctious, especially on a slow day or a day near the end of the tour season. But that’s usually because they’re bored and ready to move on to something more challenging.

Gratuities Are Appreciated!

Tipping tour pilots is entirely a personal matter. It’s a way to say “thank you.” While saying “Thank you” in words — in whatever language you speak — is a nice thing, handing over a few bucks for the pilot to buy a beer at the end of the day or a latte early the next morning is a lot nicer.

To encourage tipping among people who might not be sure it’s acceptable, the pilots here have small placards they’ve posted in their airplanes. They look like this:

Gratuities are appreciated.
Des pourboires sont appréciés.
I gratuities sono apprezzati.
Se aprecian las propinas.
Trinkgeld sind wilkommen.

I don’t know if the grammar or spelling is right and would definitely appreciate any corrections that a reader can provide.

imageIt’s funny. The guys get everything from pocket change — literally! — to $20 bills. We laugh about the change, especially when it includes pennies. If an American tipped like that, we’d know he was insulting us on purpose. But when a European does it, we know it’s because he just doesn’t know any better.

The first week I flew here, I got a $2 tip from extremely enthusiastic passengers who had spent $900 for the flight. But the next day, on the same sort of flight, I got $50. (Go figure, huh?) Today, after five flights, I’m still tipless. The odd thing is, it doesn’t matter how much you talk to the passengers or make a special effort to position the aircraft so they get the perfect picture. Either they’re tippers or they’re not. Today, mine were not.

What’s Reasonable?

imageWith the dollar amounts ranging so wildly, a tourist from a non-tipping society might be wondering what’s a reasonable tip for a tour pilot. Here’s what I think. For one of these 30-minute flights the guys are doing, I think $5 per passenger would be a reasonable minimum tip. That’s less than 5% of the cost of the flight. $10 per person would be extremely welcome. Anything more than that would give the pilot bragging rights back in the pilot lounge between flights — which isn’t such a bad thing, either.

The more passengers the aircraft can hold, the more tips the pilot can earn per flight. One guy who flies a 172 does very poorly because he can only take three passengers. I can also take just three. I think the rest of the guys should be buying us drinks at the end of the day.

Of course, I’m not suggesting you tip for bad service. Rude people who can’t give you the respect you deserve don’t deserve your respect, either. Just remember that it isn’t the tour desk conducting your flight. It’s a highly trained, professional pilot — who is likely still paying off the loans he needed to learn how to fly.

That’s the Way It Is

Right now, with the U.S. dollar being so weak, the U.S. is a real bargain for European tourists. But for the people who serve those tourists in restaurants, on tours, etc., it’s not quite as appealing. Many of these people depend on gratuities for their work to make their lives a little better. It’s disappointing to them when the extra cash doesn’t add up at the end of the day.

Tips for Flying at Lake Powell: Avoiding the Tour Planes

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The second of a four-part series about flying at Lake Powell.

Lake Powell is a beautiful place and I can argue that it’s best seen from the air. So it should come as no surprise that a number of tour operators provide tours of the lake during daylight hours all year around.

To me, this is a major concern. After all, most of the time I’m flying at the lake, I’m taking photographers around. They’re telling me where to fly and directing my altitude and speed. I’m looking at what they’re shooting and listening to their instructions while I’m looking for other traffic and listening to position calls. At times, things get pretty intense — Airplane over Horseshoe Bendlike the time I was flying orbits around Horseshoe Bend when a line of 9 tour planes flew past “The Shoe” 2,500 feet below me. Sure, there was plenty of separation, but only because I heard them coming and stayed clear. The photo you see here was taken during that flight by photographer Mike Reyfman as the planes flew by, one at a time, below us.

In this part of my Lake Powell article series, I’m going to provide you with a little bit of information about the tour planes — so you know where to expect them and how to keep in touch.

The Tour Operators

There are several tour operators at Lake Powell and most of them are based at Page. The two biggest are American Aviation and Westwind.

American flies small Cessna planes on 30- and 40-minute tours around the lake. They’re a part 91 operator, so they’re limited to tours within 25 statute miles of Page Airport. They have nine or ten planes and do a lot of business with bus tour operators. A bus rolls in based on a prescheduled time, the passengers are checked in, and the pilots take their passengers outside, load them on board, start up, and take off. They follow each other on the tours — in fact, they’re the tour planes I avoided at Horseshoe Bend that day. Their call sign is Lake Powell.

Westwind is a Phoenix-based operator with a location at Page. They also fly Cessnas, although I think they have a few larger planes, like Caravans. (Sorry, but I’m not an airplane person.) They’re a Part 135 operator, so they’re not limited to 25 miles and they can take people to places like Monument Valley. Their call sign is Explorer.

The Tours

The best way to tell you about the tours is to show you the routes on a map. But before I do, I need to make it clear that these routes are not carved in stone as they are at the Grand Canyon. The routes I’ve drawn in here are approximate. Tour planes can be anywhere around here, though. It’s up to the pilots to keep a sharp eye out and listen in on the radio to avoid collisions.

That said, here’s the map:

Tour Routes at Lake Powell

The tours are normally done clockwise, starting on west side before going east and then returning to the west. The solid line represents the tours done by American; the dashed line is the additional route past Rainbow Bridge that’s done by Westwind. Rainbow bridge is about 30 air miles from Page.

American flies at 5500 feet uplake and 5000 feet downlake. Westwind flies 5500 uplake and 6000 feet downlake. Again, that’s not carved in stone. The pilots vary altitude based on conditions; they’ll fly higher or lower if it’s turbulent, for example. The general rule is altitudes ending in 500 (for example, 5500, 6500) uplake and altitudes ending in 000 (for example, 5000, 6000) downlake.

So if you’re between 5000 and 6000 feet in the tour area, you should be keeping a sharp eye out for tour planes.

The Frequencies

There are three frequencies in use at Lake Powell:

  • Page AWOS is 120.625. This automated system provides wind, temperature, dew point, altimeter, and density altitude. It’s important to tune in and get the altimeter setting, since the tour pilots will report altitudes as they fly.
  • Page Unicom is 122.8. All pilots have this tuned in in the Page area.
  • Uplake Unicom is 122.75. The tour pilots switch to this frequency uplake at Romana Mesa and switch from this frequency downlake at Submarine. (More on reporting points in a moment.)

If you’re tooling around the area about 10 miles from the airport uplake and you have two radios you can monitor, I highly recommend monitoring both the Page and Uplake frequencies. Otherwise, switch where the tour pilots do.

If you continue uplake past Navajo Mountain (you can’t miss it) to Monument Valley, keep in mind that the local frequency there is 122.9.

Reporting Points

The tour pilots have regular reporting points, as well as a few irregular ones. It’s a good idea to know where these are. Get your hands on a Lake Powell Map; many of them are right on the map. Others aren’t.

The main reporting points are:

On 122.8:

  • The Dam – Glen Canyon Dam
  • The Shoe – Horseshoe Bend
  • Wahweap – Wahweap Marina
  • Castle Rock
  • Romana Mesa – switching point

On 122.75:

  • Cookie Jar
  • Rock Creek
  • Balanced Rock
  • Dangling Rope
  • The Bridge – Rainbow Bridge
  • Dangling Rope (Westwind may report after Rainbow Bridge)
  • Mouth of Rock Creek
  • Gregory Butte
  • Submarine (switching point)

On 122.8:

  • Tower Butte
  • Navajo Canyon

But Wait, There’s More!

There are also some tour companies that go to Monument Valley. Those planes generally fly higher and fly uplake past Navajo Mountain before turning toward Monument Valley. They come back the same way. Other planes go to Monument Valley directly from the Grand Canyon, so they’ll be far south of the lake. You don’t really have to worry about them unless you fly up that far. Most folks don’t, but as Ill explain in part VI of this series, there’s some really incredible scenery beyond where the tour planes go.

Next Up

In the next part of this series, I’ll tell you about some of the sights you might want to tour in the area and give you some tips for visiting them.

In the meantime, if you have any comments about your experiences at Page airport or with the tour operators there, don’t hesitate to share them. Use the Comments link or form for this post.

Our Foray into Aerial Photography

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A side note to my Digital vs. Film blog Post.

[I’d originally written this as part of my post titled “Digital vs. Film,” but pulled it out in an effort to shorten-up that post and keep it more focused on the topic. You might find it interesting if you think you might want to try your hand at commercial aerial photography.]

Pentax 67 CameraI think it was in 2003 that Mike and I decided to try our hands at aerial photography. I bought a book about it (as I usually do, when I want to get a jump start on learning something) and the book said the best kind of camera for this kind of work was a Pentax 67. The camera was huge and heavy and took 126 film, which could not be processed locally. But that didn’t stop me from plunking down $1,500 for a used one. You gotta spend money to make money, right?

The Pentax 67 turned out to be a huge mistake. Although the camera had an internal meter, it did not have automatic exposure. So each exposure had to be set using its meter before snapping an image. Since I was doing the flying, Mike did the photography. He’s set the exposure on the first shot and use the same exposure for the entire shoot. You might think that would work, but it doesn’t. As the helicopter approaches the target from different angles, the sun hits the target differently. Some images were under exposed while others were overexposed. 2/3 of the images were not usable. And because we didn’t know this until nearly a week after the shoot — after the film had come back from the out-of-town processors — we didn’t know until then how bad the results were. We did two reshoots — at my cost — before I decided that camera was not for us. I sold it for $1,000, swallowing a $500 loss after owning it for about a year. Ouch.

I bought a Canon G5 camera. This was a regular digital camera that looked a bit like an SLR. But although it had all kinds of automatic, program, and manual settings, it did not have interchangeable lenses. It did offer 5 megapixel resolution, however, and that was a huge number in those days. We tried our hand at aerial photography with that. The results were better — at least the exposures were good and we could see them immediately — but my photographer was having trouble properly framing the subjects and our clients evidently had different ideas of what their property looked like from the air. I decided to give up on providing photography services. If a client wanted aerial photography, I’d be perfectly happy to do the flying for them, but they’d have to come up with their own photographer.

I’ve since purchased a Nikon D80 with multiple lenses. We’re playing with aerial photography again, but I’m still not interested in taking on any commercial assignments with either Mike or me snapping the pictures.

You can see some of our aerial photography efforts (with more to come) in the Flying M Photos gallery.

Lake Powell Photos win Photo Contest

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Photographer Mike Reyfman takes first place in “Abstracts” category.

Lake Powell Abstract by Mike ReyfmanI’m extremely pleased to spread the news that one of Flying M Air’s best clients, Mike Reyfman, has won an award in the Pilsner Urquell International Photography Awards. His series of photos of the sandstone canyons uplake from Rainbow Bridge has taken first place in the “Abstracts” category. Here’s one of Mike’s photos, reproduced with his permission. You can see them all here.

I’d like to add two things here.

First, whenever a photographer who flies with me wins an honor or publishes a photo taken from my helicopter, I feel a great deal of pride. Although I didn’t frame the image and snap the photo, I do feel as if I’m part of the photographer’s “equipment.” My small part in any great photo makes me feel good.

Second, Mike offers photo excursions all over world. Although most of his clientele are from Russia (where Mike is originally from), I’m pretty sure he’ll take anyone who can speak either Russian or English. Lake Powell is only one of the destinations he comes to regularly; he’s also taken groups to Iceland, the Pacific Northwest, New Zealand, and lots of other places I wish I could go. Aerial work is only a small part of some of the trips he offers. You can learn more and see Mike’s gallery of photos from his travels on his Web site.

And thanks, Mike, for letting me know about your award! Congratulations!