[Another] Predawn Flight to Scottsdale

Flying before the day begins.

I had an early flight in Scottsdale yesterday. Three passengers wanted a custom tour of the Phoenix area.

The man who booked it kept asking to do it earlier and earlier. First 8 AM. Then 7:30 AM. Then 7:00 AM. And then 6:30 AM. “We’ll meet you at 6:15 AM,” he finally said. “Will the pilot be ready to fly right away?”

I assured him that the pilot would be ready to fly within 10 minutes of meeting them. I didn’t mention that the pilot would be me. I hung up, glad he hadn’t shifted the flight another fifteen minutes earlier.

The helicopter was in Wickenburg. Although I’ve been storing it in Deer Valley for most of this season, I took the month of March off. There were a few reasons for it, including two trips (that were eventually postponed). So I had to fly the helicopter down to Scottsdale from Wickenburg — a 35-minute flight — before meeting the clients. When I calculated my departure time, I realized I’d have to leave my house by 5:00 AM to make it on time.

I set my alarm for 4:20 AM. I woke up at 3:30 AM. I showered and thoroughly enjoyed a cup of coffee with Alex the Bird and Jack the Dog. Then I packed up my laptop and flight manifest, shut off the lights, and stepped out to start my day.

It was dark outside. The moon had set, but I could see stars. That meant it was clear. The weather forecast looked as good as it usually does, so I wasn’t expecting any difficulties on the flight. The only questions were about the client: Had he lied about the weights of the passengers? Would he really give me 90 minutes of flight time, making the trip worthwhile? (He wasn’t paying for my ferry time, so a short flight would make the trip a loss.) Would he really be at the airport by 6:15?

I drove to the airport in my Ford truck, passing just a few cars and trucks along the way. The green-white-green-white sweep of the rotating beacon cut through the night as I pulled into the drive. I paused long enough to enter a combination on a keypad and wait while the metal gate rolled aside with a beep-beep-beep. Then I steered the truck down the asphalt drive, turned into the first row of hangars, made a broad U-turn, and parked in front of my hangar’s left door, with my headlights facing out. Even though the motion-sensor lights we’d installed over the hangar door went on, I’d need my truck’s headlights to see the combination on the padlock that secured the hangar. Once unlocked, I rolled the right door all the way open on the track and flicked on the lights. The big box hangar filled with light and the steady hum of the overhead fluorescents. I killed the lights on my truck before they killed the battery.

I’d done most of my preflight the afternoon before, after washing the helicopter and putting it away. I’d debated leaving it out overnight, but decided against it in case the client cancelled at the last minute. If I’d left it out, it would have saved me 15 minutes of time that morning. Instead, I had to use the ground handling equipment — a golf cart, a tow bar, and a set of ground handling wheels — to get the helicopter out onto the ramp. I backed the golf cart out of the hangar, towing the helicopter out nose first. Then I turned off the lights in the hangar and rolled the big door shut, securing it with the padlock again.

It was quiet and dark as I backed the cart out onto the ramp. Some of the overhead lights out on the ramp don’t work. It didn’t matter much to me — I wouldn’t park under any of them anyway. I needed room for my rotors to spin; it simply didn’t make sense to park next to a pole. But the ramp was too dark to see what I was doing. I had to turn on the golf cart’s headlights to unhook the tow bar. I’d never used them before and was rather surprised to find that they worked.

With the ground handling equipment out of the way, I climbed into the cockpit and went through my startup procedure. It took two tries to start the engine; not enough priming the first time for the cold. The engine roared to life and I flicked the appropriate switches to get the blades turning, battery charging, and radios working. I clearly heard the relatively high-pitched whine the engine — or something else back there — makes when it’s cold out. I knew from experience that the sound would go away as the engine warmed up. I turned on the navigation lights, which also illuminated the instruments. The green position light beneath my door reflected in the dusty surface of my side window.

I plugged my iPod into the intercom system. I’d listen to music on the way down.

It took a long time for the engine to warm up. While I waited, the guy in the hangar across from mine drove up and parked in front of his hangar. It was 5:30 in the morning — a full hour before sunrise — and the guy didn’t have a plane. What the hell was he doing there? He spent more time at the airport than most aircraft owners did, usually just sitting in his truck and talking on the phone. It creeped me out.

When the cylinder head temperature had sufficiently warmed, I did my mag check and needle split. I loosened the frictions and brought the engine and rotor RPM up to 102%. I was ready to go.

It was still very dark.

I made my radio call: “Wickenburg traffic, helicopter Six-Three-Zero-Mike-Lima is on the ramp, departing to the southeast.” I flicked on my landing lights, surprised, as always, by the sudden glow and the brightness of the dust particles swirling around in my downwash. Then I lifted into a hover, used the pedals to point the nose at the taxiway, and eased forward, climbing gently. When I reached the taxiway, now eight feet off the ground, I banked right and followed the pavement on a heading of 50°.

Wickenburg at Night

This photo by Jon Davison of us landing at Wickenburg at night gives you an idea of what the view from the cockpit looks like with the runway lights on.

The landing light shined down on the taxiway and out ahead of me as I gathered speed and altitude. I was about a quarter of the way down the taxiway when I realized I’d neglected to turn on the runway lights. I pressed the mic switch seven times. Nothing happened. I tried again, more slowly. The runway lights came to life: two strands of glistening white pearls turning to orange and then to red as they receded into the distance. The taxiway lights, glowed blue in a pair of light strings to their right beneath me. Beyond them was the dark void of empty desert and the greedy dreams of a failed real estate project. Aligning myself with the taxiway lights, I climbed out into the night. I flicked the switch to kill the landing lights.

The lights of Wickenburg spread out before me like a handful of gems cast into the desert by a giant. As I gained altitude to clear the invisible mountains just south of the town’s center, the distant glow of the Phoenix area came into view on the horizon, blocked here and there by the dark shapes of mountains that lay between me and the city beyond. I continued to climb. My goal would be to clear all those little mountains so I wouldn’t have to worry about hitting them in the dark.

I’ve flown the route between Wickenburg and Scottsdale many times. I even flew it at least one other time before dawn. But this time, I was tuned in to the darkness and silence of the night. I pressed the play switch on my iPod, letting some classic rock accompany the steady hum of my engine and the beat of my rotor blades. I climbed to 4,000 feet MSL — more than fifteen hundred feet over the desert below me — and leveled out. I was clear of all mountains between me and my destination.

Once away from Wickenburg, below me was only the darkness of the empty desert. With no moon, there was barely enough starlight to make out the meandering lines of dry washes and the occasional dirt road. Without visual landmarks, I realized I didn’t know where I was. Was that the Santo Dominguez Wash? Or one of the lesser washes in the area? And how about those lights to the left? Campers? Or that ranch off Constellation Road, viewed from a different angle? Only my GPS and the view of Phoenix’s lights spread out in the distance before me assured me that I was heading in the right direction.

The sky brightened ever so slightly as I glided southeast. The air was calm and smooth; my helicopter could have been a skiff floating on glassy water. I crossed over a well-defined dirt road that had to be Castle Hot Springs Road. Then I recognized the lights of the Quintero golf course and vehicles on Carefree Highway. The brightening sky reflected in Lake Pleasant, far to my left.

After ten minutes of flying over empty desert, I was returning to civilization: the northern reaches of Peoria.

I descended through 3500 feet, feeling ridiculously high above the ground as the glow from lights below me started reflecting in the inside of my cockpit bubble. I turned up the brightness on my instrument lights just a bit. Still descending, I flicked the radio to listen to the ATIS at Deer Valley. It was 5:50 AM and the tower was still closed. The automated weather observation system reported calm winds and an altimeter setting of 30.04. I adjusted my altimeter while listening to the recorded voice of the controller who’d closed the tower the night before. The tower would open at 6 AM. I wondered whether I’d reach the airport before then. I tuned the radio to the common traffic advisory frequency for Deer Valley, made a radio call with my position ten miles out, and continued on a course that would take me right over the top.

Lights at Night

The lights of the Phoenix area, at night. Photo by Jon Davison.

To the south, the brightness of lights on the ground intensified. The area was packed with new subdivisions, some completed before the housing bubble burst while others still had empty, weed-filled lots beneath their street lamps. It was a sharp contrast to the empty desert I’d been flying over for most of the trip. It amazed me that people wanted to live like that — packed like sardines into bulldozer-groomed lots — when there was so much beautiful desert, with rolling hills, cactus, and natural landscaping only a half mile away. The wide open spaces are what drew us to Wickenburg in 1997, but even that small town wasn’t immune to the greed of developers. Town planning restrictions were overturned on a case-by-case basis — often against voter’s wishes — for favored developers, resulting in smaller and smaller lots. Land zoned as horse property was rezoned to keep horses out and make lots too small to have them anyway. The retirees bought second homes in town to escape the cold of the midwest, doubling the population — for half the year, anyway. A friendly little western town turned into a retirement community right before our eyes. All of our young friends moved on to places like Colorado and New Mexico and California, leaving us with the retirees.

But I’m not ready to retire from life.

I descended to 2500 feet — a good 500 feet above where I normally flight during daylight hours — and leveled off. At five miles out, I made another call to Deer Valley traffic. I was now crossing into Deer Valley’s airspace; if the Tower had been occupied, I’d have to establish radio communication with the controller. I was the only one on the radio though — no one else spoke up. I crossed over the Central Arizona Project (CAP) canal where it meets the I-17 freeway. The sky, now quite bright, reflected in its smooth waters, drawing a bright line to the southeast.

Two miles from Deer Valley, I made another position call. No answer. I was close enough to see the tower; there was some light up there. Towers are normally kept dark so the controllers can see outside without bothersome reflections. A moment later, the airport’s two runways stretched out below me. I didn’t bother turning on the lights; I wasn’t landing and didn’t need them. But I could still see them quite clearly in the predawn light. It was about 5:58 AM and I expected the tower to open at any minute. I used the radio to announce that I was over the top and transitioning to Scottsdale. No answer. I glided on my way, descending down to 2300 feet.

Horizon

In this last shot by Jon Davison, you get an idea of how the horizon looks before dawn. (This shot was actually taken after sunset.)

Now the lights were bright below me as I flew over one subdivision after another. I crossed the Loop 101 freeway. Ahead of me, I could see the rotating beacon at Scottsdale Airport, about 12 miles away. The black bulk of the mountains on the horizon were well defined with sharp edges against the bright sky. Four Peaks was clearly identifiable by its four individual peaks.

I used my second radio to listen to Scottsdale’s ATIS while remaining tuned into Deer Valley. That airport was still closed, too. The automated weather system reported light winds and an altimeter setting just a few hundredths off from Deer Valley’s. The recorded controller’s voice warned of an unlighted 150-foot construction crane and advised that the tower would open at 6 AM. I flicked the recording off.

Now I was wondering about my client again, wondering whether he’d show up on time, whether he’d lied about his weight, whether he’d give me more than the 90 minutes of flight time he promised. I’d know soon enough.

The sound of a telephone dial tone came through the radio in three short bursts. Then the Deer Valley controller came on. He sounded tired and depressed, as if he’d just woken up to bad news, as he read the standard tower opening statement over the radio. It was long. I was still in his airspace, so I listened. At the end, he said, “Helicopter Zero-Mike-Lima, traffic ahead and to your left is a helicopter at twenty-five hundred feet. Frequency change approved.”

I’d already seen the helicopter flying west along the north side of the Loop 101. I replied: “Zero-Mike-Lima has that traffic in sight. Changing frequencies. Have a good day.”

I switched over to Scottsdale tower with the flick of a button. A female controller with a bright, bubbly voice was giving instructions to a jet preparing to take off.

I waited until she was finished and the pilot had replied, then made my call: “Scottsdale Tower, helicopter Six-Three-Zero-Mike-Lima is seven to the west off Deer Valley landing at the terminal.”

“Helicopter Zero-Mike-Lima, proceed inbound, report a half mile west.”

“Will report a half mile west, Zero-Mike-Lima.”

I continued inbound, crossing over Route 51. The sky was much brighter now; dawn was only 30 minutes off. I continued my descent to 2000 feet, roughly 500 feet over the ground. I listened to the tower talk with a female airplane pilot with the call sign “Traffic Watch” and wondered what kind of traffic she could watch from an airplane. Maybe I’d misheard them. She was using Runway 3.

Then I was less than a mile out and ready to start my final approach. I reported my position and was cleared to land on the ramp with the usual “use caution; ramp uncontrolled” and “remain west of the runway and taxiway at all times.” I repeated the “remain west” restriction as I steered to the south, descending. When I was abeam the approach end of runway 3, I swung northeast and lined up with the ramp, parallel to runway 3 and the taxiway beside it. I came in behind all the jets parked on the ramp and hover-taxied beyond them to transient parking for small airplanes. I set down at the end of the “Reserved” row and started my shutdown procedure.

In front of me, the terminal’s empty windows reflected the bright glow of the predawn sky, along with the flash of my helicopter’s strobe light. It wasn’t night anymore, but it wasn’t really day, either. It was that in-between time, the time of day when you put the secrets of the dark night behind you and prepare to embrace the day. It’s a special time, a time that’s always calm, always reflective. A time that makes me feel good to be alive.

I shut down and went inside the terminal. It was 6:10 AM.

And in case you’re wondering, the passengers did show up, they lied by a total of 50 pounds about their weights, and they flew with me for a full two hours.

Jack the [Desert] Dog

Not exactly a “dog park” dog.

Wickenburg just put in a dog park. If you’re not familiar with the concept, it’s basically a fenced-in area where people can let their dogs run around. It’s especially nice for folks who live in apartments or trailers or don’t have fenced-in yards. Wickenburg’s dog park isn’t anything special — at least not yet. I hope they plant some trees and do some cross-fencing to spruce it up a bit. Right now, it’s just a big area adjacent to the airport that’s surrounded by chain link fence. There are two leaf-less trees, two cheap park benches, and a bunch of molded plastic patio chairs.

But it’s better than nothing and I’m glad whoever put it in did so.

Throughout the day, folks gather there with their dogs, letting them run around together. The dogs bark, the owners shout. The dogs play, the owners socialize. It’s a relatively pleasant scene. Since the dog park is right on the other side of the fence from my Wickenburg hangar, I see its dynamics each time I’m at the airport.

My dog, however, will never set foot inside the dog park. You see, Jack’s a desert dog. He — like my neighbors’ dogs — roams freely on our property on the outskirts of town. On a nice day, we open the back door and let him out. He chases rabbits and squirrels and, when it gets a bit warmer, lizards. We have 2-1/2 acres of property, but he occasionally wanders off to visit with my neighbors, too. Their dog comes to see us once in a while, so it all evens out.

Jack goes lots of places with us. When I head out to the airport or store in town, he rides in the back of my Jeep or pickup truck. He likes to bark when he’s in the back of the truck, as if to yell out “Look at me!” It’s actually pretty annoying and I have to break him of the habit again soon. (Stopping the truck suddenly and throwing a cup of water on him usually does the trick.) When he rides in the Jeep, he likes to sit in my seat while I’m in the store. I don’t have the back windows on the Jeep and he’s fallen out twice. Once was when I was parked at the supermarket. An announcement over the loud speaker said, “Will the owner of a black and white dog please come to the courtesy counter.” I went out to the parking lot to find him circling the Jeep excitedly. He was very glad to see me. A woman standing nearby said, “Is this your dog and Jeep? He’s been trying to get into it. I was going to let him in, but I wasn’t sure if it was his.” I opened the door and he jumped in. We all had a good laugh. He hasn’t fallen out since.

Jack the DogJack also goes hiking with us out in the desert. He’s well behaved on the trail and never bothers other hikers. He’s a bit of a nuisance when we go out to take photos, as we did the other day. He always seems to get into the shot. But now that he’s older — he turned nine this year — he’s starting to slow down and spends a lot more time just relaxing in the scant shade of a tree while we bend over wildflowers and lie prone to shoot up at cacti. It could also be his thick winter coat — which I’ll soon be vacuuming up off my floors and carpets — that keeps him too hot in the springtime to run around.

In answer to a commonly asked question, yes, Jack has flown in the helicopter. He’s been flying with me three times now. I think he considers the helicopter just another vehicle. The last time we flew together, he was very well behaved alone in the back seat.

Jack’s a good dog — the best I’ve had so far. Although he tends to get excited easily and seems to live to be petted, he’s smart and listens — unless, of course, he’s chasing a rabbit. We may spoil him by making him a part of our lives, but we don’t pamper him and don’t allow him to misbehave, especially when there are other people around. In other words, we don’t allow him to give people a reason to complain about him. If more people disciplined and trained their dogs properly, we wouldn’t need so many “No Dogs” signs and leash laws.

And we probably wouldn’t need dog parks, either.

Blogging the FARs: Avoid the Flow of Fixed Wing Traffic

What it means — and doesn’t mean.

I was at Wickenburg Airport for a short time yesterday and was dismayed to see another helicopter pilot practicing autorotations using a left traffic pattern for the taxiway parallel to Runway 23. In Wickenburg, it’s right traffic for Runway 23, keeping the airplanes on the northwest side of the runway. There are fewer houses out that way; a left traffic pattern would have you overflying dozens of homes.

Someone else at the airport told me that the owners of the homes southeast of the runway had asked this pilot several times not to overfly their homes. They were bothered by the noise of his buzzing aircraft just 500 feet over their houses over and over again. He replied that he was supposed to “avoid the flow of fixed wing traffic.” When one of the nicest guys on the airport suggested he fly on the other side, this pilot’s response was, “Fuck you.” Whoa. Seems like someone has an attitude problem.

But is he right? Should he be doing left traffic patterns if the airplanes would be doing right patterns?

The Rules

FAR Part 91.126, “Operating on or in the vicinity of an airport in Class G airspace,” says, in part:

(a) General. Unless otherwise authorized or required, each person operating an aircraft on or in the vicinity of an airport in a Class G airspace area must comply with the requirements of this section.

(b) Direction of turns. When approaching to land at an airport without an operating control tower in Class G airspace —

(1) Each pilot of an airplane must make all turns of that airplane to the left unless the airport displays approved light signals or visual markings indicating that turns should be made to the right, in which case the pilot must make all turns to the right; and

(2) Each pilot of a helicopter or a powered parachute must avoid the flow of fixed-wing aircraft.

To some, it might appear that Part 91.126(b)(2) gives helicopter pilots permission to fly wherever they want in Class G airspace, as long as it’s not anywhere near an airplane. Maybe that’s what our attitude-challenged helicopter pilot at Wickenburg thinks. But I’d argue that it’s simply not true.

Why Avoid the Flow? Why Not Join It?

Wickeburg Airport

Wickenburg Airport, from the approach end of Runway 05.

Helicopters are advised to avoid the flow of fixed-wing traffic mostly because of the significant differences in the way they operate. Helicopters are usually slower than airplanes, they tend to operate at lower altitudes, and they don’t need a runway to land or take off. Putting airplanes and helicopters together in a traffic pattern is like mixing oil and water: they just won’t blend.

But does avoiding the flow of fixed wing traffic mean creating a completely separate traffic pattern? Sometimes, it does.

Does it mean making yourself a noisy nuisance over a residential neighborhood on the side of the airport that normally doesn’t have aircraft flying over it? I say it doesn’t.

And what if there aren’t any airplanes in the traffic pattern? I’ll argue that there’s nothing to avoid so why not use their established, community-preferred traffic pattern?

And that was the problem yesterday: the bad attitude pilot was the only aircraft in the traffic pattern for the entire time he was flying yesterday. There was no fixed-wing traffic to avoid.

There was no reason to overfly those homes.

Fly Neighborly

Although I’m not a big fan of Helicopter Association International (HAI), I do want to commend them on their attempts (although usually feeble) to share information that’s useful to the helicopter community. Among that information is “The Fly Neighborly Guide” they offer as a PDF download from their site. Here’s a blurb about the program from their site:

The Fly Neighborly Program addresses noise abatement and public acceptance objectives with programs in the following areas: 

  • Pilot and operator awareness
  • Pilot training and indoctrination
  • Flight operations planning
  • Public acceptance and safety
  • Sensitivity to the concerns of the community

The point is, lots of people hate helicopters because they’re noisy. (In reality, they’re not all that much more noisy than an airplane. But because they usually fly lower, they seem louder.) By using techniques that help us fly more quietly and avoiding noise-sensitive areas, we’ll blend in with the environmental impact of aircraft traffic much better.

What does that mean to me? Well, here are some of the things I try to do:

  • Maintain speed above 80 knots in my R44 to avoid “rotor slap.”
  • Not fly low over homes, schools, or businesses.
  • Vary the flight path I use to approach or depart the airport.
  • When flying traffic patterns, choose a pattern that does not repeatedly overfly the same noise-sensitive areas. (Yes, the other day when I was practicing autorotations at Wickenburg, I shared the same standard traffic pattern with three airplanes.)

I do need to point out here that anyone who buys a home within 3 miles of an airport should expect some level of noise. If you don’t like aircraft noise, don’t buy a home near an airport. Period.

Why I Care

Why should I care that a bad attitude pilot is thumbing his nose (and perhaps making other hand gestures) at people who complain about his inconsiderate flying?

AFD for E25

The Airport/Facilities Directory entry for Wickenburg.

Well, it’s like this. Right now, at Wickenburg, there is no published noise abatement procedure. Look in the Airport/Facilities Directory and see for yourself. (Try not to notice that the diagram is inaccurate on so many levels.) That means pilots have the freedom to make their own decisions about approaching and departing the airport. We’re not forced to follow some idiotic plan set forth by an ignorant non-flyer in response to noise complaints.

But if Mr. Bad Attitude keeps ignoring the complaints and overflying the same homes again and again, the complaints will get escalated. I’m not too worried about the town doing anything — they’re extremely ineffective when it comes to solving airport-related problems. But eventually, it’ll get up to the FAA. Enough people know it’s not me — a bright red Robinson R44 looks nothing like a little white Schweitzer 300 — so I won’t get in trouble. But the FAA might actually do something to make the complaints go away. Since Mr. Bad Attitude isn’t technically doing anything wrong, the only way to fix the problem is a noise abatement program. The FAA will push the town to make one and we’ll be stuck with it.

What’s also bad is that his continued inconsiderate behavior makes everyone in the helicopter community look bad — including me and the two other helicopter owners based in town. It could cause problems in Wickenburg or other communities for helicopter pilots and operators. It could affect businesses like mine or emergency services. (Come to think of it, one of the reasons our hospital lost its helicopter medevac base was noise complaints. So if you have a heart attack in Wickenburg, you’ll just have to wait an extra 20-30 minutes for help to come.)

And all this is why I care.

In Summary

When helicopter pilots are advised to “avoid the flow of fixed-wing traffic,” that doesn’t mean we should avoid flying in empty airplane traffic patterns. It means we should avoid flying with airplanes.

It also doesn’t mean we should use FAR 91.126(b)(2) as an excuse to become a nuisance by repeatedly overflying noise-sensitive areas.

If there’s no conflicting aircraft, common sense should prevail.

Why I Don’t Buy Fuel at Wickenburg Airport

Why should I?

Early this season, back in November 2009, I realized that if I wanted my helicopter charter business to succeed, I had to move it out of Wickenburg. That meant finding a secure and affordable hangar in the Phoenix area for the times I expected to do business down there. The plan was for my helicopter to split its time between its Wickenburg hangar and one down in Phoenix or Scottsdale, where my customers were.

After making a few calls and visiting a few airport FBOs, I got what I considered a very good deal from Atlantic Aviation in Deer Valley. For less than I pay for my [admittedly large] hangar at Wickenburg, my helicopter would be stored in a spotlessly clean corporate hangar* only steps away from the terminal building at Deer Valley Airport. If that wasn’t enough to sell me, Atlantic’s line crew would move the helicopter in and out for me at no extra cost. And I’d get a significant discount on fuel purchase. Fuel, of course, was delivered to my aircraft from a truck, so I didn’t have deal with dirty fuel hoses and temperamental fuel systems and the occasional “Out of Fuel” sign.

Sounds good, huh? Well it gets even better.

Nearly everyone at Atlantic knows me by name and greets me with a friendly smile and cheerful “Hello!” When I come in from a flight, the folks at the desk offer me (and my passengers) bottles of icy cold water. The restrooms are sparkling clean and — can you imagine? — always have soap, paper towels, and a clean, fresh smell. If I need to wait for a passenger to arrive, I can do so in a comfortable seating area while watching whatever is on the high definition, flat screen television. If I need to park my good car at the airport for a few nights, they’ll take it inside the airport fence for me and park it in a secure area, where I don’t have to worry about airport lowlifes tampering with it.

On the rare occasion when I do have a complaint — the only time I can think of is when my dust-covered helicopter was taken out in the rain for a few minutes and all that dust turned into big, ugly rain spots — my complaint gets handled quickly, to my satisfaction, without any further ado. With an apology that’s meant. It’s like they realize they have a responsibility and they’re ready to take care of what they need to. (In the instance of my helicopter, they actually washed it for me.)

So to summarize: at Deer Valley I get great service from friendly people who know how to do their job. Getting my helicopter out on the ramp, fueled, and ready for me to preflight and fly is as easy as making a phone call. My monthly rent is reasonable and I get a discount on all fuel purchases.

How much of a discount? Funny you should ask. I’m currently paying about 50¢ less per gallon for full service fuel at Deer Valley than I am for self-serve fuel in Wickenburg. Since I burn about 16 gallons per hour, that saves me $8 every single hour I fly. Since I fly 200 hours a year, that can save me $1,600 over the course of a year. (Ironically, when I ran the FBO at Wickenburg, I was the single biggest buyer of fuel in 2003.)

But it’s not just the money I save that has me buying nearly all of my fuel at Deer Valley these days. It’s the service. That’s something you simply can’t get these days in Wickenburg.

Think the situation at Deer Valley is unusual? Then look at yesterday. I had a charter originating at another Phoenix area airport — one I rarely use. When my passengers arrived, I immediately noticed that one of them had trouble getting around. Since the helicopter was parked quite a distance away from the terminal, I asked the guy at the desk if they could run us all out to the helicopter in their golf cart. No problem. They had the cart ready at the ramp before we even reached it. When I returned from the flight, a quick call on the radio had the cart back in position before my blades had even stopped. But the kicker? When I discovered that the per gallon price of fuel was a penny higher than it was in Wickenburg, I asked for a discount. And even though I only bought a total of 43 gallons (10 before the flight and a top-off after it), they took off 20¢ per gallon.

Other airport FBOs also provide real service. Scottsdale’s Landmark Aviation greets me with a golf cart, offers me and my passengers bottles of water and fresh-baked chocolate chip cookies. On a recent trip, they even arranged ground transportation for my passengers. I get service at nearly every airport I go to: Falcon Field, Sky Harbor, Glendale, Sedona, Grand Canyon, Page, Monument Valley, Flagstaff, Winslow, Lake Havasu, Bullhead City, Parker — the list goes on and on.

Except Wickenburg.

Wickenburg’s terminal building is kept locked up tight unless they’re expecting a jet. There’s no one there to greet you — let alone smile at you. The bathrooms, which are accessible via keypad-locked door, are usually dirty and seldom have soap. There’s no counter to set down your sunglasses or purse; the moron who redesigned them obviously cared more about how it would look when new than how functional it might be. There’s no comfortable place to wait or to greet passengers. The pop machine is locked up inside the building, so if you’re thirsty, you’re out of luck. The fuel hoses are dirty, the nozzles leak, the static cable has burrs that’ll cut your hand open if you’re not careful. The only fuel truck is for JetA and it’s only available if you call ahead. If no one answers the phone, you’ll be pumping your own JetA, after taxiing your multi-million dollar aircraft up to the self-serve pump. The windsocks aren’t replaced until they’ve rotted away and the pilots complain. And if you’re in a helicopter, be careful of the FOD on the ramp — some of the short 2x4s they use as chocks tend to become airborne in helicopter downwash.

There’s virtually no airport security and airport management — which barely exists — doesn’t seem to care about the airport’s resident low-life, who vandalizes airport and personal property and steals things from the parked vehicles of people he doesn’t like.

I don’t know any local pilot who buys fuel in Wickenburg if he doesn’t have to. For most of them, though, the issue is price. That’s enough to keep them away from the pumps. I don’t think they expect the kind of service a real FBO offers. They just think Wickenburg charges too much for fuel — and they’re right. How can you charge more that most airports in the state when you don’t provide any services to go with it?

What are people paying for?

I know what I’m paying for. And I’m not buying it at Wickenburg Airport.


* To be fair, Atlantic’s hangar in Deer Valley is a shared hangar. The only thing I can store there is my helicopter, its ground handling equipment, and a storage locker for small items such as the dual controls, life vests, and extra oil. It’s not as if I’m getting a cheap private hangar; I’m not. This is, however, what I need on a part-time basis, so it works extremely well for me.

Glass Replacement FAIL in Wickenburg

How does anyone get anything done in this town?

The old guy Mike called to give us an estimate for replacing two windows refused to take driving directions to our house. Instead, I had to drop everything and go out to meet him.

He wasn’t at the corner where he was supposed to be. Instead, he’d driven his unmarked truck past me and was waiting two blocks from our home. He used his cell phone to call me. I tracked him down and he followed me to my house.

Upstairs Windows

The window on the right is the one that needs replacing.

The windows are upstairs. He followed me up the stairs. I pointed out the 4 foot by 8 foot double-pane glass panel that needed replacement. The seal between the two panes had failed and moisture had slipped in. Each day, the window would fog up in a way that couldn’t be wiped clean. Since the window is one of two that offer the best view in the house, we wanted it fixed quickly.

He walked up to the window and looked at the garage roof outside. “How do I get out there?” he asked.

“On a ladder,” I replied.

“We can’t do that. The glass is big and heavy.”

“You did it twelve years ago when we first bought the house,” I told him. I pointed at the identical panel of glass beside it. “You replaced that one right after we moved in.”

“How did we get up there?” he asked.

“On a ladder.”

Bathroom Window

The bathroom window is broken.

I took him into the upstairs bathroom to see the other window that needed replacing. This was a small two-part window of white-smoked glass. One panel slid back and forth to open or close the window. The other panel remained stationery. The stationery panel had always had a bad seal that let moisture in, but we never bothered to replace it since you couldn’t see through it anyway. But during a recent storm, that panel’s outside pane had broken. We wanted it replaced.

He pulled off the panel that slid back and forth and set it down beside the toilet. He reached around, pushing the screen out a bit and mumbling about how he hoped nothing fell.

“How do you get up to this window?” he asked.

“On a ladder,” I replied yet again.

“What size ladder?”

“My husband uses an extension ladder. We have one you can use.”

He put the other panel back in place. “I don’t know why anyone would build a house like this,” he muttered as he led the way out of the bathroom.

My patience was stretching thin. “People don’t usually design houses just to make it convenient to replace windows,” I told him.

He went downstairs, outside, and around the side of the house. I followed. He looked up at the bathroom window, which had to be at least 20 feet off the ground. Then he looked at the comparatively short climb to the garage roof.

“Once you get up there,” I told him, you can walk on the garage roof pretty easily.

He looked at the situation for another moment, then suddenly said, “I can’t help you, lady.”

I don’t know if he was expecting me to argue or beg with him, but if he was, he was disappointed.

“Okay, thanks for your time,” I said quickly. “You can find your way out? Be careful backing up.”

And then I went into the house, leaving him find his way back to wherever it is he’d come from.

Of course, since the old guy is the only glass replacement option in Wickenburg — or at least the only one my husband could find — we’ll have to get someone up from Phoenix to do the job. But that’s typical here. No matter how much you try to spend money locally, you just can’t get what you need.