Tag Archives: technology

I’m Not as Dumb as Most Cars Think

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And I don’t like cars bossing me around.

This week, I had the dubious pleasure of driving a Dodge. In all honesty, I don’t know what kind of Dodge it was. It seemed to be a kind of cross between a station wagon and an SUV. The car was a rental and I didn’t rent it so I can’t complain. I do feel bad for the company that rented it for me. They got ripped off. The 6-day rental cost them nearly $400.

I will make some comments about this vehicle:

  • It is designed for short people. I’m 5 feet 8 inches tall and my eyes looked almost directly into the top frame of the windshield. Slouching while driving was required.
  • The car was a dog. That means it didn’t want to go. I spend a lot of time with my heavy foot pressing down hard, just to enter or pass on the freeway.
  • It seemed like a perfectly workable family car. Four doors, storage in back. I could imagine kids sitting in there with dirty soccer uniforms on.

Check Tire Pressure?

Check Tire Pressure

After leaving Burbank and starting my long drive to Ventura on the 101 freeway, I noticed that one of the idiot lights was on. We used to call them idiot lights because they used to warn drivers about the obvious problems with a car: overheating, low oil pressure, out of gas. But these lights have apparently graduated to the next level of reporting. Now they report about more advanced problems — or potential problems. I thought the symbol was referring to the oil, but I didn’t pull over to check. After all, I’d just picked it up at Enterprise and they should have checked the oil. Instead, I ignored it.

On the third day, I got tired of looking at it. I pulled out the manual, which was in the glove box, and looked it up. It was a tire pressure indicator. The light on meant one of two things:

  • The tire pressure in one or more tires was low
  • The tire pressure monitoring system was broken.

I walked around the car. The tires looked fine.

I spent the rest of the week ignoring the light.

Stop Nagging Me about My Seat Belt!

I wear my seat belt — at least most of the time. I don’t wear it in parking lots, especially when backing up. I also don’t wear it on the extremely rough roads I sometimes drive in my Jeep. And no, I don’t wear it while driving around town, since my speed seldom tops 45 MPH. My 2003 Honda S2000 and 1999 Jeep Wrangler both have airbags. In the unlikely event of a collision at 30 MPH, I’ll let the airbag protect me from the steering wheel. I don’t think a collision at that speed is going to throw me out of the vehicle, either. I’m more likely to get trapped in my seat when some senior T-bones me at an intersection.

I’m fortunate. Neither of my primary vehicles (or the two secondary vehicles — a 1987 Toyota MR2 and 2994 Ford F-150 Pickup) has one of those annoying seatbelt reminders. Sure, an idiot light goes on on the panel. It might even flash — I’m so good at ignoring it that I just don’t know. But it doesn’t repeatedly beep until I fasten the damn seatbelt. It gently reminds me and then allows me to make my own decision.

The Dodge this past week was a nag. It got so annoying that I fastened the seatbelt behind my back on Tuesday and left it there until I departed Ventura today.

It could be worse. It could be one of those automatic seatbelt things. My sister had a car with one of those. What a pain in the butt.

I’ll Shift When I’m Ready to Shift!

My Jeep thinks it needs to tell me when to shift gears. An idiot light comes on when I accelerate, apparently to signal me when it’s time to upshift. As if I can’t hear the engine or feel the power of the engine. As if I’d prefer watching the instrument panel for the cue than the road in front of me.

I don’t shift when it tells me to. I like to wind things out a bit. My Honda redlines at 9000 RPM — and yes, I’ve been there.

And that’s another thing: engine cutoffs. Both my Honda and my Toyota cut power if I enter redline territory. Okay, so maybe that’s not such a bad idea. It certainly keeps me on my toes when Mike and I race home from Scottsdale or Phoenix. I have better reaction time at traffic lights, but if I don’t shift before redline, the car gives him an advantage. (The fact that he’s driving an AMG doesn’t help me much, either.)

I’m Not Quite Out of Gas Yet

My Jeep also likes to beep when the fuel level gets low. That’s a good thing, since I have become an expert at ignoring idiot lights. The audible warning is a real help. Unfortunately, the Jeep’s idea of low fuel and mine are very different. The Jeep tells me I’m low when the 19 gallon tank gets down to 5 gallons. That’s not low, even for a Jeep.

My Honda uses a series of lighted bars on the digital dash to indicate fuel level. When it gets down to two bars (out of about a dozen), the low fuel light goes on. But I’ve taken it down to zero bars and have only put 11 gallons in the 13 gallon tank. At 25 miles per gallon, I still had 50 miles left.

Of course, I have completely run out of gas in my Toyota. I was on my way to work, wearing a suit and heels, and had to walk about a half mile to the nearest gas station. Then I had to beg them to loan me a container for the fuel. Sheesh. So I’m more careful now. And I use the odometer on that car to judge remaining fuel.

I almost ran out of gas in my redneck truck. (That’s the 94 Ford.) You can read about it here, if you’re curious. That vehicle doesn’t have low fuel lights. It has two fuel tanks, though, and only one fuel gauge.

And Another Thing…

What is it with driver controls these days?

My Honda has buttons near the steering wheel to control the stereo and climate control. But the main control buttons for both devices are less than 10 inches away from the steering wheel. I don’t know about you, but I don’t find it a hardship to reach 10 inches, even when I’m driving.

The car’s cockpit — and yes, it is a cockpit, with less room for the driver than my helicopter has for the pilot — has everything clustered around the driver’s side of the dashboard. And some things are clustered there twice.

At least that car doesn’t tell me when to shift gears.

SPOT Messenger: A First Look

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Initial thoughts about my new flight following solution.

My friend, Jim, is an Idaho-based R44 pilot with a company very similar to mine. He’s a single pilot Part 135 tour and charter operator who sometimes operates over very remote terrain.

Of Flight Plans and Flight Following

One of the challenges we face as charter operators is last-minute route changes requested by paying passengers. For example, suppose the passenger books a flight from Scottsdale to Sedona. I’m required by the FAA to file a flight plan that indicates my route so that if we don’t turn up in Sedona, they’ll know which way we went and can [hopefully] find us. But at times — sometimes after the flight is already under way — the passenger might say something like, “Can you follow the course of the Verde River to Camp Verde?” This is not the most direct route and it’s not likely to be the one I planned. But what do I do? Say no?

[The right answer is yes, say no. That’s the answer the FAA wants to hear. But the FAA is not paying by the hour to conduct the flight. The FAA is not going to refer its friends to a friendly, accommodating pilot.]

The problem is, if I deviate from a route and something goes wrong, the search teams may not be looking for us anywhere near where we are. So they might not find us. And sure, I have an ELT (emergency locator transmitter) in my aircraft — even though it is not required by the FAA. But how well do those really work? It certainly didn’t help them find a pilot and his co-worker when they literally disappeared on a flight between Deer Valley in North Phoenix and Sedona nearly two years ago. They’re still missing.

And then there’s Steve Fossett. Or maybe I should have said, where’s Steve Fossett. They must have spent millions by now to find him and he’s still among the missing.

Airplane pilots and pilots flying in the flatlands of the midwest can request something called flight following from the flight service station (FSS). Flight following keeps you on radar so they pretty much always know where you are. The problem with helicopters is that we fly so darn low. Even if I flew up in nose bleed territory at, say, 1500 feet above ground level (AGL), the terrain in the area I fly is too mountainous to keep me on radar. I’d have to fly much higher to stay on radar. And if I’m going to be that high, I may as well fly a plane. So flight following is not a practical solution.

The True Geek’s Solution

Jim also flies in remote and often mountainous areas. And, like me, he’s a true gadget lover — someone who likes to fiddle with electronic toys. (I think he’s lusting for a POV.1 after seeing mine.) He was based in Chelan for cherry drying season and happened to see the SPOT Messenger displayed at the local Radio Shack. He went in and checked it out. Then he did more homework. Then he bought one and told me about it.

SPOT MessengerThe SPOT Satellite Messenger is a personal location device. It’s about the size of my Palm Treo and, as you can see here, bright orange so it’s easy to…well, spot.

My understanding of the unit is that it combines GPS receiver technology with satellite transmitter technology. So you turn it on and it acquires its position via GPS. You can then use one of four different features, depending on the subscription plan you choose:

  • The SPOT standard service plan, which costs $99/year, includes the following three features:
    • OK sends a text message or e-mail message to the phone numbers or e-mail addresses you specify. The message, which is customizable, tells the people on the list that you’re checking in OK and provides the GPS coordinates for your position. Those coordinates include a link that, when clicked, displays your position on Google Maps.
    • Help, is similar, but it sends a customizable help message to the people you specify. The idea here is that you need help and have no other way to contact someone who can help you.
    • 911 sends your GPS coordinates to the folks at the GEOS International Emergency Response Center, who, in turn, notify the appropriate emergency authorities. This is for real, life-threatening emergencies. The Response Center folks also contact, by phone, the two people you specify to notify them of the signal.
  • The tracking upgrade option, which costs another $49/year, includes live tracking, which, when activated, sends you GPS position every 10 minutes or so to the SPOT folks. This information is visible to anyone who has been given access to a Share page you configure with or without a password.

Jim went with both plans. When I bought mine on Monday, I did the same.

First Thoughts

I’ve been playing with SPOT on and off since Tuesday morning. In general, I like it and I think it’ll do the job I intend to use it for — flight following on those long cross-country flights.

After configuring message recipients, I started out by sending a few OK messages. Although the marketing material makes it seem as if those messages are instantaneous, they’re not. After pushing the OK button, the unit will try for up to 20 minutes to send your OK location via satellite uplink. It’ll send the message 3 times, but only one message is forwarded to the people on your list. For experimental purposes, I made myself one of those people. I had to wait longer than 20 minutes to receive one or two of the messages. To be fair, part of the reason for that could be my location at the time — flying between Wenatchee and Seattle in mountainous terrain. (I don’t think my cell phone was receiving very well.) The delay is satisfactory, once you realize that it’s not an instant communication.

For obvious reasons, I have not used Help or 911 yet. Let’s hope I never have to.

I did set up tracking. It took several tries to turn it on properly. The unit does not have a screen, so you have to rely on understanding the blinking lights to know what it’s doing — if anything. Twice I thought I was enabling tracking, but discovered that all I did was send OK messages. Once, tracking was on and in trying to turn it on, I really turned it off. In all cases, it was operator error. Evidently, you cannot turn on tracking during the 20-minute period in which an OK message is being sent. Since both features use the same button, it’s pretty easy to do one thing instead of the other if you don’t pay attention to how long you hold down the darn button.

My husband complained that the messages he received did not include the date and time. We later realized that it was because he was not viewing the message on his phone; he was viewing its summary. (My husband is text message challenged.)

Snowqualmie PassPad 6The e-mail version of the OK message is handy because of the link it includes. Click it and go right to Google Maps with the position clearly marked. Here are two examples. In the first one, we’re flying just to the east of Snowqualmie Pass over I-90. In the second one, we’re sitting on Pad 6 at Boeing Field in Seattle. These images are at two different magnifications. All GoogleMaps features work — it’s just the location put into GoogleMaps. My personal Messages page on the FindMeSpot.com Web site displays all points with the option of displaying any combination of them on Google Maps. It also enables me to download these points to a GPX or KML format file for use with a GPS receiver or GoogleEarth.

The Share page feature, which is still in beta, was not working when I first tried it. But it’s working now — and quite well! I set up a page that does not require a password so anyone could check in and see where I was when I was traveling with SPOT tracking turned on. Apparently, it only shows the past 24 hours of activity, so it you’re checking it now and there’s nothing going on, it’s because I’m not traveling with SPOT. But here’s what it looks like right now; as you can see, I spent a lot of time exploring Walla Walla, WA today:

SPOT Shared Page

A few things about this feature:

  • The lines between the points (which, for some reason, are not showing up in the screenshot) do not represent tracks. I was in a truck today and did stay on roads.
  • If the unit did not have a clear shot of the sky, the point that should have been recorded wasn’t. This wasn’t a problem today, since I had the unit sitting on the dashboard in the broiling sun — partially to see if heat would affect it. (It didn’t.)
  • Clicking a point in the list on the left side “flashes” that point in the display. You can also click other controls to get more information.
  • If you leave this page open, it will automatically update. So you can watch new points appear if you’re tracking someone. Way cool.

The URL for this feature is long and impossible to remember, so I created a custom URL using TinyURL: http://www.tinyurl.com/FindMaria. I invite you to try it for yourself.

Overall

My overall opinion is very positive. It will certainly give me peace of mind while flying in some of the remote desert locations I fly in. I think it’s worth the $150 unit cost plus annual subscriptions.

Even if something goes terribly wrong out there, I want to be found.

My next challenge: getting it to send OK messages to my Twitter account. Anyone have any ideas?

You Can’t Fix Stupid

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Quote of the day.

If you follow this blog, you may have read about my Quincy Golf Course RV Park Internet woes. I thought I had them licked before I went away to Pateros on June 26, but when I returned on July 7, it was down again.

Recap

Let me review the situation:

  • The Internet people put an antenna on the roof of the Golf Course Pro Shop building.
  • The antenna points to another antenna about a half mile away to pick up an Internet signal.
  • The Internet people put a WiFi router in the Pro Shop and connected it to the antenna.
  • The WiFi setup operates at normal WiFi frequencies.
  • The Pro Shop has a Toro irrigation system which uses an antenna on the building to turn various sprinklers on or off based on a computer schedule and manual inputs on a radio.
  • The Toro system operates on a completely different frequency in a different range.
  • The irrigation guy is convinced that the Internet system conflicts with the irrigation system.
  • The Internet people moved the antenna and ran extensive tests with the irrigation guy to assure that his system continued to work. There was no conflict at that time or any other time that the Internet people were here.

That’s where things were on June 26 when I left town for 10 days. When I got back, the Internet was disconnected and the router was missing — although all the other equipment was in place and even powered up.

Evidently, while I was gone, the irrigation system failed again. Coincidentally, there was also a power failure here — I know this because my microwave’s clock was reset. But the irrigation guy — who I think I’m going to rechristen the irritation guy — is certain that the failure is due to the Internet setup. And now he’s convinced management.

So they won’t let me reconnect the system.

So I don’t have full-time Internet anymore. Again.

And I’m out the $70 I paid for two months of Internet service.

And I’m working on a book for a software product that attempts to connect to the Internet every third time I click a button or choose a menu command.

Stupid is as Stupid Does

I’ve spoken to numerous people about this situation. People who know more about the technical aspects of wireless operations than I ever will. All have agreed that there should not be a conflict.

I talked directly to Toro technical support. They told me there should not be a conflict.

During the troubleshooting process, I disconnected the entire Internet system and asked the irritation guy to test it. He claimed it wouldn’t work. When I pointed out that nothing was connected, he admitted that his radio transmitter battery was low and that could have caused the problem.

Every single time the Internet people were here to test the system with the irritation guy, the irrigation system worked flawlessly.

Yet the first time it doesn’t work properly, the irritation guy blames the Internet and disconnects part of the system. He gets it to work and assumes that the problem is the Internet — not whatever else he did to get it to work.

When I recited these details to my editor, Megg, she gave me a quote from her husband: “You can’t fix stupid.” I had to write it down. It fits this situation perfectly.

Stupid is not a word I use lightly. I prefer the word ignorant, which has a very different meaning. Ignorant means uninformed. Or, more specifically, from the New Oxford American Dictionary in the Dictionary application in Mac OS X:

lacking knowledge or awareness in general; uneducated or unsophisticated

I wanted to think that the irritation guy was just ignorant. He’s not technically savvy. Heck, he had to have his daughter come out and help him disconnect an Ethernet cable from a computer! All he knows about the irrigation computer is what the setup guy told him. He doesn’t touch it without assistance from the local support person. So, obviously he’s not informed about how computers work.

But when several people go through the exercise of testing the system with him to prove that it works and multiple people explain that the two systems are on different frequency ranges so there shouldn’t be any conflict and he still refuses to believe, I have to start applying the stupid label to him.

And you can’t fix stupid.

TV-B-Gone

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A practical joke that may do more good than harm.

I should start out by saying that I’m not a big fan of television. It is the pacifier of the masses. Got a bunch of people liable to complain about a long wait? Put on a TV with something mildly entertaining on it and they’ll sit quietly, hypnotized by the images on the screen. Even if the sound is off! That’s why we see televisions in so many places we’re required to wait, from airport gate areas to doctors’ waiting rooms to restaurants.

My Relationship with the Boob Tube

Keep in mind that I grew up with television. We had one in each bedroom and in the kitchen. We weren’t wealthy people — most of those televisions were black and white — but we were thoroughly hooked into TV. We watched the Today show every morning at breakfast before school and game shows at dinner. I clearly remember seeing first-run episodes of I Dream of Jeannie and Gilligan’s Island. (We weren’t allowed to watch Laugh In — that was for adults.) Every Saturday morning, we were glued to the family TV watching cartoons like Scooby Doo. I remember the birth of Sesame Street and other kids shows like Electric Company. I was introduced to Mr. Roger’s Neighborhood at a neighbor’s house.

I was fifteen when we moved from New Jersey to Long Island, NY, and I got my own room for the first time in my life. Although my sister got a TV almost right away, I didn’t. I got a stereo instead. I got tuned into rock — the real stuff that’s probably considered “classic” now. I clearly remember sitting in my bean bag chair — this was the 70s, you know — near my stereo reading the Lord of the Rings trilogy while a Connecticut-based rock station introduced me to Yes with a 45-minute commercial free segment of Yes music.

I didn’t need a television. With books and good music, I could cook up my own fantasy world right in my head.

I got my own television — a 12″ black and white — right after graduating from college and moving into my first apartment. I was 20.

I got my first color television — a 20-inch Sony — as a Christmas gift when I was in my 30s.

My husband and I now have a 36-inch JVC we bought about five years ago, just before flat screens caught on. At the time, it was the largest television you could buy that wasn’t a projection TV. We bought it to better see the letterbox movies we occasionally rented or watched on various movie channels.

To this day, I’d rather sit in a comfortable chair with a good book than watch the crap that’s on TV. Better yet, I’d rather go out and do something — fly, work in the garden, take a hike, ride a bike, go for a drive, or hang out with friends — than watch TV.

There are exceptions, of course. I really love Jon Stewart on The Daily Show: a dose of reality wrapped in a package of laughter. The Colbert Report is a bit over the top sometimes, but usually worth sitting through. Boston Legal is my favorite fictional show — outrageously funny while clearly making social statements about current events. Other than that, I like informative shows on the Discovery, Science, and History channels, as well as PBS. Shows that can teach me something interesting or make me think.

I watch all television via DVR. For those of you not familiar with the concept — my mom wasn’t — DVR stands for digital video recorder. (TiVo is a DVR device.) It’s build into our satellite TV box and makes it very easy to record the television shows you want to watch. Once recorded, the shows sit on a hard disk and can be easily accessed and watched any time you like — even if the DVR is recording something else. But best of all is the 30-second fast forward button, which makes it easy to skip the commercials.

My TV Problem

I do have a problem, however. If you put me in a room that has a television on and it’s within view, I will get sucked into it. It with grab and hold my attention, turning me into just another one of the TV watching zombies around me.

You know what I mean. You’ve been to restaurants or waiting areas where there’s a TV on. If you’re facing it, you’re watching it. It’s as simple as that.

How can you help it? All those pretty colors flashing about. News channel screen titles and scrolling news tickers grab your attention even with the sound off. You see the pictures, you read the text. Why are the police following that white Blazer? What’s with the yellow tape around that wooded area? Why are they taking that man away in handcuffs? Who’s the guy with [fill-in-the-blank famous celebrity]?

In my case, even if I don’t care about what’s on the screen, I’m still sucked into it. The only solution is to sit with my back to it. But then the person I’m with might be facing it and I can clearly see him or her being sucked in. This makes normal social interaction — like conversation — difficult. It’s as if your party of two or three has just been joined by an invited guest who is demanding the attention of the people in your party.

Think I’m kidding? Exaggerating? The next time you’re in a restaurant or airport gate lounge or other place with a TV on, watch the people around it. How many of them are staring at the image like zombies? How many of them are preferring the onscreen image to conversation with their companion(s)? I’m willing to bet it’s more than 50%.

The universal pacifier.

Enter TV-B-Gone®

I read about TV-B-Gone in Make magazine. It was presented there as a project, but for those of us not comfortable with a soldering iron and circuit board, it was also available for sale.

TV-B-Gone is a universal remote control with just one button: an On/Off button. With it, you can turn virtually any television off (or on).

According to Mitch Altman, inventor of TV-B-Gone:

You can use TV-B-Gone® to control access to television for philosophical or practical reasons, or simply to have fun!

Mr. Altman echos my sentiments about television on the Responsible TV Watching page of his Web site:

How much of the TV that you watch do you really like a lot? If you could choose whatever it is that you’d like to be doing right now, anything at all, what would it be? Was your answer, “Watch TV!”? Whatever your answer was, my wish for you is that you have time in your life to do it. Please make time in your life for what you really like. Better yet, please make time to do what you love. Wouldn’t that be great? Don’t know what you love? Try out a few things, see what happens.

Me, my life got so much better from watching TV less. As a result, I had enough time to invent TV-B-Gone®! My idea was to give others a similar chance – so I created a fun way to get the message out there that turning a TV on or off really is a choice. Anywhere, anytime. Please, go out there and choose.

If you do visit the Responsible TV Watching page, please be sure to check out the links at the bottom of the page. If you’re an avid TV watcher, they may open your eyes to many alternatives.

Anyway, when I read about TV-B-Gone, I had to have one. So I coughed up the $20 plus shipping and bought one.

TV-B-GoneIt looks like the keychain you might have with your car. You know, the kind with buttons to lock and unlock the door and open the trunk. There’s just one button on it and, when you press it once, a flashing red light inside that lets you know its working. Pressing the button twice activates it in stealth mode so the red light doesn’t flash.

You use it by pointing it at the TV and pressing the button. The TV-B-Gone then takes up to 69 seconds to run through all the codes commonly used by television manufacturers to toggle the power. When it gets to the code that activates the TV you’re pointing to, the power goes off (if it was on) or on (if it was off). Pretty simple, no?

Of course, there are some limitations. It won’t work with every television. You have to be line-of-sight with the TV’s remote control receptor thingie. There’s a distance limitation; closer is better. But overall, it’s an effective device for playing practical jokes.

TV-B-Gone in Action!

I took my TV-B-Gone with me on my recent trip to Florida. I wanted to test it out in a variety of settings.

I had no success with the televisions in the gate waiting areas at Houston Airport (IAH). I think it’s because I was too far away. In today’s paranoid world, I didn’t want to be obvious because I didn’t want TSA to come down on me for using a suspicious device. (Perhaps I’m more paranoid than they are?)

I did manage to turn off the TV in the waiting area just before I boarded the plane. It was interesting to see the faces of the people who had been watching it. They went from blank stares to confused stares. Nobody said a word.

A few days later, while having lunch with my parents at a St. Augustine restaurant, I got real satisfaction. We were seated at the counter of the rather small restaurant. There were four — count ’em! — televisions within sight of my seat. One was tuned to some sport channel that appeared to have some kind of log-cutting competition. Another was tuned to CNN. A third was tuned to something else — I couldn’t see it clearly because of the way my seat was angled. And the fourth, a small TV close to the first, was turned off.

I should mention here that no one was watching the two TVs closest to me (log-cutting and CNN). Well, no one other than us, trying to figure out why anyone would compete in a competition that used chainsaws to cut through logs.

I whipped out my TV-B-Gone. A moment later, CNN was turned off. I aimed it at the log-cutting competition. The TV next to it went on. It was apparently some kind of security monitor because it showed images from various locations around the restaurant. In trying again to turn off the log-cutting TV, I turned the security TV back off. That’s when I realized that I probably didn’t have a straight shot to the log-cutting TV.

We continued waiting for our lunch. They were taking their blessed time about it. In all fairness, they were kind of busy.

One of the guys who worked there noticed that the CNN TV was off. He picked up a remote and tried to turn it on. Wrong remote. He tried with another. The TV came back on.

I waited a few minutes and turned it off again.

We’d just gotten our food when the same guy came back and noticed the TV was off again. I clearly heard him say to himself, “What is it with this TV?” He went through the same sequence of trying to turn it on with the wrong remote and then turning it on with the right one. It was tough to keep a straight face. I was seated at the end of the counter and the guy was less than 4 feet from me.

I turned it off again just before we left.

Later, the same day, at Houston Airport, I happened to walk though an area of terminal E that used about 50 televisions to create a display of moving colored lights 15-20 feet over the walkway. How unbelievably wasteful! I activated my TV-B-Gone as I was walking and managed to shut off four of them at once. Later, when I had to walk though the same area because of a gate change, I killed another four on the other side.

Is This a Cruel Joke?

When I bragged in Twitter about turning off the 8 televisions at IAH, @Miraz sent me an @reply message:

Doesn’t turning off TVs annoy the folks watching them? I’d be pretty peeved.

Well, in the case of the 8 TVs with moving colors, I don’t think anyone missed them. They might still be off for all I know.

And my observation of the people in the gate area a few days before didn’t reveal any anger. I think it’s because they weren’t really watching what was on. They were looking at it. Sucked in because there was nothing more interesting (to them) to look at. Or because they have the same TV problem I have.

It’s actually interesting to watch the reactions. It proves, in a way, that they don’t need the television on in front of them. Maybe when the TV goes off, they’ll actually engage in conversation with the people they’re with. Wouldn’t that be special.

But I wouldn’t try my TV-B-Gone in a sports bar. You know the kind of place. They have a bunch of TVs showing whatever real sporting events are on. (I’m not talking about log-cutting here.) Guys are drinking beer and watching the game. They’re shouting at the TV about the plays and the calls. They’re absorbed in what’s going on in front of them.

Get caught turning off one of those TVs, and you’re likely to get a black eye.

And I wouldn’t turn off a TV displaying breaking news about something that really mattered. Or the TV in a doctor’s office if it were displaying content that was keeping kids quiet.

You have to be responsible with your practical jokes.

Related Post:

Why Forums Suck…

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…and what you can do about it.

Do the forums on your favorite Web sites get your blood boiling? Or simply frustrate you beyond belief? Well, join the club. You’re not the only one who feels this way. But there is something you can do about it. Read on.

A Brief History of Today’s Forums, from My Seat

I’ve been participating in an online community since the late 1980s. And no, that isn’t a typo.

I ran a computer Bulletin Board System (BBS) with message boards connected to the Fidonet network back then. Fidonet was a cooperative effort to gather up and distribute groups of messages posted on BBSes all over the world. Each night, in the wee hours, my computer would use special software to exchange the messages posted by my system’s users with those posted by others. They would, in turn, exchange with others. Like any true network, the content was distributed quickly and efficiently. Because there were so many Fidonet BBSes back then, I seldom had to make a long distance call to get new content. The distribution was as wide as the popularity of a topic — WRITING, I recall, was quite popular and would typically collect 300 or more new messages a day. Other topics might dribble in 2 or 4.

It was kind of cool. You’d log onto my BBS, The Electronic Pen, in the tiny town of Harrington Park, NJ. Perhaps you lived nearby. Or maybe you liked the other people who frequented the place. I might get 20 to 50 callers a day, connecting via 9600 baud modem on my two phone lines. You’d post a message in a local message board — that’s one that wasn’t part of Fidonet and could only be read on my BBS. Or perhaps you’d check out one of the Fidonet message bases. It would be full of messages from people all over the country. You’d read and reply to them. At night, your message would travel in a package with other new messages to another computer. Depending on scheduling and the willingness of BBS System Operators (SysOps) to do multiple connections in a day, your message would reach all the other BBSes that subscribed to that message base, usually within a few days or, at most, a week. If someone responded directly to you, you’d get that response a few days or a week later. Yes, it was slow. Yes, it was primitive. But it worked and it was free.

Fidonet was similar, in many respects, with the much more widely distributed Usenet newsgroups. Usenet was on the Internet, though, which was still in its infancy in those days. Few people had Internet e-mail addresses; instead, we had accounts on America Online or CompuServe or Prodigy or eWorld. (I remember, in the early 90s, exchanging e-mail with someone on CompuServe from my AOL account — it was a huge deal. Not only was I able to connect with someone in another network, but the exchange of three messages took less than 5 minutes!) Each of those systems had its own conferences or message boards, too.

What all these things had in common — Fidonet message boards, Usenet newsgroups, CompuServe Conferences, etc. — is that they enabled a large group of people from all over the country or world to come together and discuss topics. They were the precursors of today’s Internet forums.

The Death of Courtesy

The one thing that could always be counted upon in Fidonet message boards and Usenet newsgroups was flame wars. A flame war erupted when someone posted a message that was unkind toward another participant. Sometimes it was a minor rudeness that could have been avoided by the inclusion of an emoticon (i.e., smiley) and the “injured party” blew things out of proportion and escalated the situation with a ruder response. Other times, it was intentionally rude or belittling, resulting in a response that was equally so. Other participants would take sides, and soon the entire board would be filled with nasty comments going one way or the other, with a few non-partipants trying in vain to retain order. It was ugly, to say the least.

I have vague memories of filtering software developed so local SysOps could prevent offensive posts from leaving their systems. I was fortunate that my BBS was so small that none of the offenders originated there.

Flame wars were much more prevalent on Usenet than Fidonet back then. And they were virtually unheard of on AOL or CompuServe. Why do you think that is? I think it’s because of anonymity. Usenet was part of the Internet and the people who participated there were quite removed from the responsibility of a SysOp or network administrator. They felt freer to say whatever was on their mind. All Fidonet users could be traced back to a specific BBS with a SysOp who could reduce privileges on the user’s account and spread the word that he was a problem user. It was even easier on the fledgling AOL, CompuServe, and other online services; they knew exactly who you were from billing information and could cancel your account at any time.

Fast-forward to Today

The Internet has spread to almost every corner of the globe. Millions, if not billions, of people use it daily to get information and communicate with one another. The small online services that couldn’t compete — such as eWorld and Prodigy — are gone. Even the larger services are now Internet based, accessible to more than just members.

The nationally or internationally distributed message boards became dinosaurs. Information was readily available on Web sites. Communication was through e-mail. The once centralized information exchange became decentralized once again.

But since communication among users is an excellent way to build content for free, many Web site administrators have created their own forums for discussion. Anyone who has been using computers since the 80s will easily recognize a forum as today’s incarnation of local message boards on BBSes.

In today’s anonymous Internet world, where the vast majority of users prefer to hide behind an alias or cryptic user ID, these forums are populated by people who simply don’t care about the feelings of fellow participants. Most of them are rude know-it-alls who get more satisfaction out of blasting a fine point in someone else’s post than actually contributing helpful information.

As a result, many of these forums, which are often relied upon by large companies to provide technical support to their customers, are a frustrating mix of information — which may or may not be correct — and personality clashes. Their value is questionable — I’d go so far as to say that most of them are a complete waste of time.

Clash of the Nerds

By far, the biggest problem on today’s forums is the irresponsible and rude voicing of opinions that may or may not be relevant to the conversation. While I’m not saying that people shouldn’t voice opinions where appropriate, it’s the way that this is done that makes it a problem.

For example, someone in a forum might say that he’s had a lot of good experience with Product A to solve a specific problem mentioned in a forum. A proponent of competing Product B might come forward and accuse the other person of being stupid for using Product A, or that Product A is for morons. He won’t provide any facts to back up his argument or, if he does, the facts will be, in reality, more opinions. His purpose is not to provide useful information to other participants or even to answer the original question. His purpose is to bash Product A and the person who suggested it as a solution.

It’s the rude accusations that make this so distasteful, not only to the victim of the flaming, but to the innocent bystanders who agree with him or the people who have just checked in to learn something of value. And while this seldom gets out of control on well-moderated forums — like those managed by employees of a large company depending on forums for support — it’s common among poorly moderated forums.

A few weeks ago, I was a victim on a helicopter-related forum hosted by a Canadian helicopter magazine. I’d decided to try the forums after reading, in a recent magazine issue, that they’d be better moderated. I posted a question about helicopter helmets in one topic of the forum, then posted about the availability of a co-pilot seat for ferry flights in another topic. Here in the U.S., it’s relatively common for helicopter operators to offer flight time, for a nominal fee, to other helicopter pilots interested in building time. I had some long ferry flights coming up and was hoping to fill that seat to cut my ferry costs. Well, you’d think that I’d asked these guys to cut off the head of their first child. A bunch of them came down on me like I was some kind of evil monster. One of them even had the nerve to use the contact form on my Web site to send me a nasty message. (Some people really do need to get a life.)

I quickly decided that I’d made a mistake — not just in posting the message in the forums there, but for joining the forum in the first place. It was pretty obvious that there was little or no moderation by the magazine’s staff, despite the assurances that there would be. It was also obvious that the guys on the forum had not progressed past a high school mentality. They were unable and unwilling to see more than their own points of view. Although a more mature person could have expressed an opinion calmly and reasonably, this was clearly beyond their capabilities. Instead, they simply lashed out rudely, bashing me for suggesting such a thing, and painting me as some kind of evil witch trying to suck money out of poor, unemployed pilots.

All because I offered flight time in my aircraft for less than the going rental rate.

I contacted the forum administrator and told him to delete my account and any message I’d posted. To his credit, he complied within 24 hours. I’ve learned my lesson and won’t be back. And I probably won’t be joining any other helicopter forums, either.

But how many other knowledgeable, mature, and responsible people have been so turned off by the behavior in that forum to avoid it? And what about other similarly run-amok forums?

Could it be that the majority of people who participate in forums are those nasty, opinionated jerks hiding behind their aliases so they can get a sick thrill out of bashing others with conflicting opinions?

Could that be why forums suck? I think it’s the main reason.

My mother taught me that if I don’t have anything nice to say, don’t say anything at all. Why can’t forum participants remember this “Silver Rule”? They’ve obviously forgotten the Golden Rule, too.

Where’s the Information?

Forums run by big companies to supplement (or replace) true technical support may be moderated to prevent flame wars, but that doesn’t mean they’re perfect. Most of them are designed in such a way that the information you need is virtually impossible to find. As a result, you’re forced to create a new topic to ask a question, then monitor that and hope it gets a response.

Is that good technical support? I don’t think so.

The forum flaws that make it tough to find information can be broken down as follows:

  • Non-existent or poorly designed search feature. How frustrating is it to go to a forum and see a list of threads but no way to search them? Or a search feature that results in too many results? Or none at all? Or can’t narrow down results by date? Or product?
  • Forum categories that are too broad. A well-designed forum is separated into categories or topics (both terms are used), each of which contains topics, subtopics, threads, or posts (again, a variety of terms are used). Imagine, if you will, a software support forum with just two categories: Windows Support and Mac Support. Now imagine that all the questions are posted as hundreds of individual threads in either one of those categories. How likely is it that you’ll find support for the Product A printing problem on your Mac? Won’t you, like many of those before you, simply start a new thread with your problem? And how long before it’s buried and you can’t find it?
  • Threads that wander off topic. Imagine a forum thread with the subject line “Can’t Print with Product A on my Mac with HP LaserJet 2100TN.” Sounds pretty specific, no? You’d expect to find a discussion of that problem, wouldn’t you? But what you may find is (1) a Windows user claiming that Product A doesn’t work well on Macs, (2) a comparison of Canon and HP printers, (3) complaints about the same printer not working with Product Z from another manufacturer, (4) questions about Product A and PDFs, etc. In other words, anything remotely related to the topic. And once the discussion starts to stray, it can go anywhere. How useful is that for product support?

Personally, I have a problem with forum-based technical support. In most cases, the company is relying on its users to help each other. This is virtually cost-free support for the company — even cheaper than sending scripts and telephones to India or Pakistan. The quality of this “help” is not what I’m paying Adobe or Apple or Microsoft the big bucks for when I buy their software. When I have a question, I need an accurate answer quickly from someone or some resource that knows the answer. I don’t have time to screw around with support forums that may or may not answer the question for me.

Is the Information Accurate?

The scariest part of depending on forum information for support is the accuracy issue. Is the information on a forum accurate? Will it do more harm than good?

Perfect example: I visited a number of photographic forums to get information on how I could clean the CCD sensor on my Nikon D80 digital SLR camera. This isn’t a hugely expensive camera, but it did cost $1,000, which ain’t exactly cheap. Dust on the CCD is a common problem and there’s no local resource for me to get it cleaned. I wanted to see if there was a do-it-yourself solution, what equipment I needed to get it done, and how I could do it myself. What I found were dozens of different answers to this question, ranging from never clean the CCD yourself (!) to rub it with Solution A on a cotton swab. Some provided a detailed equipment list that varied from one person to another. Others provided step-by-step instructions that varied from one person to another.

With all this conflicting information, how was I to know which solution was correct? Obviously, I couldn’t know. So rather than put my relatively expensive equipment at risk of permanent damage, I decided to get it cleaned professionally, next time I’m in Tempe, 80 miles from my home.

(And in case you’re wondering, Nikon tells U.S. owners not to clean it themselves. But that’s just because Nikon is eager to avoid liability if it’s damaged during cleaning. In Japan, Nikon supposedly sells a cleaning kit with instructions. I’m not in Japan and I don’t read Japanese.)

Examples like this can be found on any forum. One guy says one thing, another guy says the opposite. Who’s right?

I personally believe part of the problem is a subset of the same sick jerks who start flame wars. In this case, they’re spreading their “expertise,” which is neither accurate nor reliable. They want to be seen as experts, so they spread their opinions as facts. Will you be foolish enough to take the advice of one of these people? I hope not.

Of course, the problem is even worse when incorrect advice is offered on a poorly-moderated product support forum.

What You Can Do

As a member of an online community, there’s a number of things you can do to make forums better:

  • Ignore the trolls. If there’s a jerk in a forum who’s saying stupid, nasty things, ignore him. I know it’s difficult, but it is possible. And guess what? If everyone ignores him, he will go away. These people thrive on conflict. They’re safely hidden behind their online handles, so they’re not worried about repercussions. They’ll say whatever they want, whatever will get the most rise out of the rest of the community. They’re doing it for attention. Don’t give them any and they’ll go elsewhere to get it. (Possibly to a local school where they’ll shoot innocent kids; but that’s a social problem I’m not going to address here.)
  • Rat out the trolls. If the forum is otherwise well moderated but there’s just one or two jerks trying to bring the discussion down to their level, contact the moderator privately, via e-mail or feedback form, and complain about the offending party. Use facts to support your complaint. If the forum moderator cares about the quality of the forum, he’ll do something about. If he doesn’t, then it’s likely you won’t want to be part of that forum anyway. Let it go.
  • Don’t fan the flames. If you see a conflict brewing in a forum, don’t pick a side and join in. You’ll only make it worse. Instead, if you know any of the people on either side, you might want to contact them privately and urge them to drop it. Or see the first two points here for what’s likely to be better advice.
  • Back opinions with facts. Got an opinion to share in a forum? Great! Lots of forum participants are looking for feedback from people with more experience or knowledge. But don’t state an opinion unless you can back it with facts. A statement like “Product A sucks.” is far more likely to get you in hot water and start a flame war than “I don’t like Product A because I’ve had a lot of trouble getting it to work with my printer and could not get any assistance from the developer to resolve the problem.”
  • Search before you post. If you’re in any forum where you expect an answer to a question, search the existing topics and threads before you add a new one. Your question may have been answered elsewhere in the forum. If the forum’s search feature is well-designed and functional, you may get an answer within minutes of arriving on the forum — rather than the time it takes for you to write out your question and wait for a suitable response. This also makes it a lot easier for others to find answers.

If you’re a forum moderator, there’s a lot more you can do to make your forums the best they can be:

  • Use the right software solution. A forum’s design depends, in part, on the software used to present the forum online. Choose software that gives you the options you need: search feature, categories/subcategories, threading, moderation, spam protection, etc. (Unfortunately, I don’t have any suggestions; I gave up running forums a while ago.)
  • Design the forum with appropriate categories and subcategories. This will help make it easier for forum visitors to find the discussions they’re looking for.
  • Make sure the search feature works. There’s nothing more frustrating than using a search feature that doesn’t find appropriate results. If your search feature doesn’t work right, you’ll get lots of repeat postings.
  • Moderate. I cannot stress this enough. While the free speech argument is very compelling, are you operating your forum as the soapbox for the masses? Or do you want to maintain some kind of order? Ban the trolls, delete inappropriate messages. If someone’s post is not in line with the purpose of your forum, it should go. You have the power and I think you have the right. But don’t advertise your forum as a place for all opinions if you’re going to delete the opinions that don’t agree with yours. You’ll find yourself under fire very quickly. Instead, on an opinion-based forum, enforce courtesy among commenters to keep things civil. We can all learn from other people’s opinions, but not when those opinions are rudely shoved down our throats.

What about Blog Comments?

If you’re a blogger with an open comment feature on your blog, you may recognize a lot of these points. You don’t need to operate a formal forum to experience the nightmare of trolls and flame wars. You might already have them on your blog.

All of this advice applies to bloggers and blog commenters, too.

What Do You Think?

Use the Comments link or form for this post to share your views. Just remember to play nice…