Why I Don’t Have an iPhone

Another answer to a frequently asked question.

Twentieth Anniversary MacintoshI’m a devoted Mac user and have been since I got my first Mac back in 1989. I’ve written dozens of books and hundreds of articles about Mac OS and applications that run on Macintosh computers. I currently own six Macs, including two Mac laptops, a 24″ iMac, and a Twentieth Anniversary Macintosh. I have four iPods. I even own Apple stock.

But I don’t have an iPhone.

People ask me why I don’t have an iPhone. The answer is very simple: AT&T.

I won’t switch to AT&T. I’ve used them in the past and their service frankly sucks. I don’t like talking to India when I have a billing or technical support problem. I don’t like the fact that if they screw up your bill, you can’t get it fixed and they put a black mark on your credit report. For as little as $26 they claim you owe them.

ATT Coverage

AT&T’s Voice/Text Coverage

 

Verizon Coverage

Verizon Voice/Text Coverage

And if personal opinions regarding AT&T’s service aren’t enough, then let’s look at its service area. It simply doesn’t cover the areas I need coverage in. Like at my house — AT&T’s coverage is spotty. Or at our place on Howard Mesa — AT&T won’t work there at all. And other places I’ve been to.

Don’t believe me? Look at these two coverage maps, keeping in mind that I live in a small town on the edge of nowhere in Arizona. AT&T’s service in my town is through a “partner” — it doesn’t even have regular service here.

I need a cell phone that works everywhere I go. I go a lot of places in the west and I go a lot of places where there simply aren’t any cities. AT&T is a city cell phone provider.

Apple partnered with AT&T for the iPhone. While I believe this was a mistake, AT&T probably doesn’t think so. Right after the iPhone’s introduction, many users dropped their carriers (no pun intended) to switch to AT&T so they could buy iPhones. If Apple had gone with Verizon, it probably would have killed AT&T’s mobile business. It seems to me that the iPhone is the only reason someone might want to use AT&T.

I invested in a Palm Treo 700p with Verizon a month before the iPhone came out. I knew it was going to AT&T and I knew I couldn’t have one. So I invested in the Palm with a 2-year plan, just so I wouldn’t be tempted to do something stupid. I didn’t regret it at all. Although my Treo didn’t look slick, like an iPhone, it did things that an iPhone couldn’t do — like act as a Bluetooth modem to get my laptops on the Internet when I’m hanging around an off-the-grid cabin on top of an Arizona mesa. Or on a cruise ship off the coast of Alaska. Sure, an iPhone can connect to a WiFi network, but what if no network is available? Can it get a laptop on the ‘Net? My Treo could.

Blackberry StormLast month, I stepped up to a Blackberry Storm. The darn thing sure looks a lot like an iPhone. It even works a lot like an iPhone. Yes, I know there aren’t as many apps, but do I really need all that crap on my phone?

And guess what? Even though they told me it wouldn’t work, I can still use the phone’s Bluetooth connection to get my laptops on the ‘Net when there’s no WiFi network around. I can still sync flawlessly with my Mac’s Address Book, iCal Calendar, and other data applications. I have voice dialing, better Bluetooth support, MP3 player capabilities, a built-in GPS that works with the mapping application, and more features than I know what to do with.

So while I admit that I did look longingly at iPhones when I was a Treo user, I no longer feel as if I’m missing out. I have what I need in a cell phone — including the most important thing: coverage — and more to explore in a slick, user-friendly package.

Choosing a cell phone should be a logical decision; not an emotional one. Logic told me to stick with Verizon and choose the Treo and then the Storm.

Please don’t think I’m knocking the iPhone. I’m not. I’m just saying that it isn’t the only solution for an Apple user. Some things are more important than having a cool-looking, popular phone. Service and features are right at the top of my list. AT&T and the iPhone simply won’t deliver the service and features I need.

Down in the Valley

Observations from a day in the Phoenix area.

Yesterday, I spent much of the day in the Phoenix area and south of there. I’d like to note a few of my experiences.

Casa Grande

One of my errands yesterday was to take my 22-foot travel trailer, which I use primarily for “barnstorming gigs,” to the Casa Grande Airport. The COPPERSTATE Regional EAA Fly-In begins today and I’m one of two helicopter pilots who got a contract to offer helicopter rides.

RouteCasa Grande 109 miles south of Wickenburg, just off I-10 (see map). I was driving my husband Mike’s truck, a 3/4 ton Chevy SIlverado diesel pickup, towing the trailer. The truck, which normally has a lot of pep, drove as if I were hauling my old 13,000 pound horse trailer with living quarters rather than a 5,000-pound steel and cardboard — well, that’s what it seems like — RV. I was lucky to get it up to the speed limit on the highway. With high winds south of Phoenix, I wasn’t even able to get it up to the 75 mph limit. Later, I asked Mike about it. He says he thinks its wind resistance. The trailer has a flat front; the horse trailer was curved. The 218-mile round trip used up 3/4 tank of fuel.

ParkingIt wasn’t really clear until yesterday, when I arrived at the Casa Grand Airport, where I was supposed to set up. I found the spot described to me — a D-shaped bit of gravel (A on illustration) adjacent to the landing zone (LZ on illustration) and taxiway– and called the other pilot, Michael, to confirm with him. That was the spot.

I’d just hung up the phone when three guys rolled up on a golf cart. One of them was in charge of parking. He didn’t want me to park where Michael told me to.

I was kind of expecting this. Michael wanted me to park between the helicopter and a taxiway intersection. It would have been convenient for me and for passengers, but it was very close to helicopter parking and the taxiway. The parking guy was worried about the trailer blocking the view of pilots trying to taxi out. So he directed me to another spot nearby on gravel (B on illustration). It wasn’t as convenient a spot, but I had to agree that it was likely to be safer. And I didn’t think it was any less visible. So I called Michael again to reconfirm. He told me that was plan B and if I didn’t mind, it was fine with him.

Getting the trailer into the spot was a bit of a task. The parking guy wanted it lined up with the huge tent that had been erected there. I needed the door facing the landing zone. That means I had to drive the truck right toward the tent, get the trailer as close to the tent as possible, and still get the truck out. On my first try, I couldn’t get the trailer lined up with the tent, although the position wasn’t bad.

So I used my “helpless female routine.” Women who don’t know this routine are really missing out on something that can help them get assistance when they need it.

“I don’t drive this thing much,” I told the three men. “My husband usually does.” (That was a fib.) “If one of you are good at moving trailers around, be my guest.”

After a short debate, one of the men stepped forward. He got behind the wheel, did another circle in the gravelly area, and parked it almost where I’d had it, but with the truck pointing the other way. His companions directed him so he wouldn’t run over the taxiway light there and I kept him away from one of the tent stakes. I know it wasn’t quite as close to the tent as the parking guy wanted it, but it was lined up. They were all happy.

At this point, I’d identified myself as a helpless female who seldom dealt with trailers. So the three men came around the back of the truck to help me disconnect the trailer. This was very nice because the trailer has these sway bars attached to it that are heavy and difficult for me to disconnect. They disconnected them and I stowed them in the back of the truck. Then they guided me in the truck away from the trailer so I wouldn’t run over that darn taxiway light.

Then they got into the golf cart and rolled away.

But not before one of them asked me where I was coming in from.

“Wickenburg,” I said.

“Wickenburg!” he replied. “I didn’t think anyone lived there.”

“They don’t,” I told him.

I spent the next half hour organizing the trailer a bit and putting up a pair of rides signs so the folks setting up would know what the trailer was for. I also lugged the 4 6-1/2 gallon water containers I’d put in the back of the truck out of the truck. (In the old days, when I was younger and thinner and better looking, the helpless female routine would have had one of the guys volunteering to do this for me. Such are the pitfalls of middle age.) Then I locked up the trailer and started the long drive home.

Wild Horse Pass Resort & Spa

On the way home, I had a stop to make at the Sheraton Wild Horse Pass Resort & Spa. This is a resort that’s part of a casino complex on the north end of the Gila River Indian Reservation.

The place is pretty new. I know because I learned to fly in Chandler, which isn’t far from there, and once in a while, my instructor and I would take the helicopter out to the Gila River to find the wild horses. There are an estimated 1,500 of them out there, although we never saw more than 100 or so at a time. The resort didn’t exist back then.

I was impressed by the place as I drove up to it. The entrance road winds through a desert golf course that has a flowing stream running through it. But this isn’t a 100-yard bit of water pumped through the desert. The stream goes on for over a mile, with small rapids, ponds, ducks, and riparian vegetation. It’s the kind of stream I’d want to hang out beside in the shade, on a summer day. (Not an Arizona summer day, of course. You’d bake.) The stream was full of water and at least 8 feet wide in most spots. Although it had to be man made — there are no natural streams like that in the area — even the Gila River is almost dry — it looked completely natural. Very nice.

I pulled up in front of the place and was flagged down by a valet parking guy. I asked for directions, then parked the truck myself down in a parking lot. I gathered the things I needed for my meeting and walked back up to the main building.

Inside, I was impressed again. The main building’s entrance is on the top of a hill. When you walk in, you’re faced with a huge wall of windows that look out onto the golf course and mountains. It was a two-story walk down stairs at the side of a rock face to get to the lower level lounge. The view was magnificent.

Now I’ve seen this kind of lobby in several hotels in the Phoenix area. The Hyatt at Gainey Ranch has one and so does the Westin Kierland. But neither are as dramatic and beautiful as this. I was really impressed.

And those of you who read my blog frequently know how seldom I’m really impressed.

I think the place would make a great getaway for Mike and me. Maybe early next season we’ll try a weekend there.

iPhone Spotting

I had my first iPhone “in the wild” spotting yesterday. (Keep in mind that most of Wickenburg’s population is somewhat technologically challenged, so I don’t get a chance to see much in the way of gadgets here in town.) It was in the parking lot for A.J.’s Fine Food (my favorite supermarket) on 67th Avenue at the Loop 101.

The guy was holding the phone in one hand and a pair of white earbuds hung from his ears. (For the record, I purposely bought black earphones for my iPod just so I wouldn’t look like an Apple fangirl.) He was talking loudly to someone about how he wasn’t interested in getting into a relationship. A young girl maybe 4 or 5 years old and holding a baby doll, was walking along with him, trying to keep up, trying to talk to him. He was completely ignoring her. I think that if someone had come up behind them and taken the kid away, he probably wouldn’t have noticed — or cared.

The guy struck me as a complete jerk.

I have more to say about iPhones, but I’ll save that for another post.

Harry Potter Fever

I’m done.

I’ll admit it: I’m a Harry Potter fan. I think the books are well-written and entertaining. And I think the movies are extremely well done, faithful to the books in such a way to satisfactorily bring the author’s scenes to life.

Harry Potter and the Deathly Hallows (Book 7)I’ll admit this, too: I ordered the final Harry Potter book three months ago. I ordered it from Amazon.com with another item, chose free shipping, and waited. I wasn’t in a rush. I just wanted my collection complete. Amazon shipped the other item immediately and put my HP order on hold until it was time to ship it.

Last week, Amazon sent me an e-mail suggesting that I upgrade shipping so I’d get the book on its publication date. I wasn’t in a hurry to get the book so I ignored the e-mail.

Harry Potter and the Half-Blood Prince (Book 6)Meanwhile, I was listening to the Slate Political Gabfast podcast. One of the staff mentioned that the audio books for Harry Potter were excellent. Since I didn’t remember much of the sixth Harry Potter book, I figured I’d try it as an audio book. I ordered it from Amazon.com. They gave me a free trial to Amazon Prime. Free 2-day shipping for a month (when I’ll cancel to avoid the outrageous $79 annual fee). I figured the audio book would arrive before the printed book. I could listen to book 6 and read book 7.

I got an e-mail from Amazon.com on Thursday to let me know that my HP book had shipped. I could expect it by July 26. Fine. I was in no hurry.

So imagine my surprise when I opened my mailbox yesterday — two days after being told the book had shipped — and the book was in there. On the publication date. With free shipping. And the darn thing had cost me less than $20 — about half the retail price. Not bad.

So now I faced a dilemma.: read the book right away or wait until after listening to the Book 6 audio, which still hadn’t arrived.

Yesterday afternoon, after a pleasant day Jeeping on dirt roads and an even more pleasant shower, I cracked open the 700+ page final book of the Harry Potter series. The reason I didn’t wait: I was afraid that someone would spoil it for me by telling me the end.

I was 1/3 finished when I went to bed at about 10 PM last night. This morning, I got right back into it with my breakfast. By 12:30 PM, I was finished.

I won’t tell the ending. In my opinion, anyone who does is a major-league asshole. That includes the people who ripped off copies before they were released and published them on the Web. It also includes the reviewers for the New York Times who released plot points in a review the day before the book was released.

I will say that the ending works. That’s it.

I think J.K. Rowling has done a fine job on this series. Although a lot of the books were a bit longer than they needed to be, I think that gave readers — especially those who can’t crank through a 700+ page book in 8 hours — more for their money. It helped them stay in the fantasy world of Harry Potter and his friends for just a little bit longer.

Is the whole Harry Potter thing worth the ridiculous hype? In my opinion, no.

But then again, in today’s world, people seem anxious to grab on to any hype they can. It’s better to latch on to Harry Potter’s struggle against evil than Paris Hilton’s short prison stay — or to stand in line for an iPhone.

Isn’t it?

As for that Book 6 Audio…I look forward to hearing it. If it’s half as good as the Slate podcaster claims, I’ll enjoy it immensely.

iPhone Purchase Poll Results

The votes are in and the results are mildly surprising.

Here are the results for the iPhone purchase Poll I started on June 26. I’m pleased to see that 379 people participated. Thanks for voicing your opinion! I’m just not sure why the other 3500 people who viewed the poll (according to my stats) didn’t take the time to vote.

[poll id=”7″]

Anyway, I found these results a bit surprising. The biggest surprise: that 28% of the respondents (or 106 people) said they wanted an iPhone so badly that they’d wait in line to get one. Wow.

But the top result was from folks who said they wanted one and planned to get one by year-end (without waiting on line on June 19). That had 132 votes for 35% of respondents.

I voted in the next category: want one but won’t get one by year-end. 92 other people for a total of 25% of respondents were with me.

And, of course, there were 48 people or 13% of the respondents who said they didn’t want one at all.

I think the poll results were skewed. After all, who would find this poll on my site to vote on it? People searching for material related to the iPhone. These are people who are already interested in it and caught up in the hype surrounding its release.

I was away for the big release on Friday and only caught news stories on NPR about the lines on Friday afternoon. Now that I’m back in civilization, I’ll have to catch up on the iPhone hype to see what I missed. (Fortunately, I have a few more important things to do before that.)

In the meantime, I’ve closed the poll. I’ll probably be launching a new one for iPhone owners shortly. Would love to see what real people — as opposed to certain Apple fanboys from the media who got their hands on phones for review — really think about their new acquisition. Stay tuned.

The iPhone is Just a SmartPhone

Yes, it’s cool, but there are other options. And is coolness really a reason to wait on line?

iPhoneI’ve been reading, with great interest, the articles about iPhone hype and reviews of the iPhone by people who have actually used one for a few weeks. The interest is twofold:

  • I think the iPhone may turn out to be the best-designed smartphone to date. And I’m not just talking about looks. I’m talking about usability.
  • As someone who has always been interested in marketing, I’m amazed at the level of hype for this new product.

Before I go any further, let me make two things clear: I’m a loyal Apple computer user and have been so since 1989. I’d like very much to have an iPhone because everything I’ve seen so far indicates that it will be a great product. I’m also an Apple stockholder.

That said, what is the big deal? The iPhone is just another smartphone. Yes, it’s got a great design and yes, it’s hot. But there are several smartphones already on the market that do just about everything that the iPhone will do.

Another option

My Treo 700p comes to mind. It’s got a touch screen. It does e-mail and Web browsing and lets me send and receive text messages. It syncs with my Mac so I can take my entire address book and calendar with me wherever I go. It takes still photos and video and saves them on the phone or e-mails them to someone else. It plays MP3s (although I still prefer using my iPod for that). GoogleMaps for Palm OS gives the Treo the same Map feature the iPhone offers at no extra cost. With the addition of relatively inexpensive software, the Treo can also do handwriting recognition and voice dialing. And software — did I mention that there are hundreds of third-party software products that can extend the functionality of my Treo?

Now don’t get me wrong. I’m not suggesting that you buy a Treo instead of an iPhone.

I’m just pointing out that there are other products out there that do what the iPhone does. And I’m pretty sure that all of them are cheaper and available with calling plans that are cheaper. So you can do the same thing for less money.

It’s all about design.

The main difference I see, however, is design. The iPhone looks cool and I know the interface is going to be a heck of a lot more intuitive than the relatively confusing interface of the Treo. (I can do standard tasks with the Treo, but have a hell of a time setting configuration options, which don’t seem to be centralized in a logical place.) If there’s one thing that Apple excels at, it’s design — from its product packaging to its advertisements to its stores to its hardware and software products.

But since when does good design warrant the kind of attention and consumer demand the iPhone is getting?

People have been using and raving about poorly designed products for years. (I won’t get specific here because I don’t want to set set myself up for the fanboys to bash.) Why, all of a sudden, has a potentially well-designed product become the center of attention?

Or is it?

Could it simply be the “cool factor”?

I remember when the Motorola Razr came out. My husband just had to get one the day they became available. He came home to show it off. Sure, it was sleek and small. But compared to my 3-year-old Motorola flip phone, it wasn’t very comfortable to hold and the buttons were difficult to push. I wasn’t terribly impressed. But I saw the reaction of others when he whipped out his phone to answer a call in front of friends and work associates. They were really impressed.

Could that be why people want the iPhone badly enough to wait in line for four days? Or to pay someone else to wait in line for them?

Is anyone out there saying “duh-uh”? Or is this a revelation to some of you?

Is the iPhone craze just another example of our skewed sense of values? Looks that way to me.

The survey says…

Meanwhile, the poll on this site indicates that of the 352 people who have voted, 28% of them claim they want an iPhone badly enough to wait on line to get one. Another 34% say they expect to get one within the next 6 months. Only 13% say they don’t want one at all. I realize that this isn’t the most scientific poll — after all, the people who found it online are the ones obviously interested in the iPhone. Here’s a more objective poll.

As for me, I don’t do lines. (Take that any way you like.) I won’t even wait 20 minutes for a table at a restaurant. (And I like to eat.)

Take a seat on the bleachers with me.

So I continue to watch the excitement with great interest from a safe position on the sidelines. Would love to get comments from other spectators.