Tag Archives: communication

In Defense of Text Messaging

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It does serve a real purpose.

The other day, one of my Twitter/Facebook friends linked to an article in the New York Times titled “How Not to Be Alone.” In his words, it was “highly recommended.” So I read it.

The piece started out with a story about seeing a 15-year-old girl crying into a cell phone during a discussion with her mother. The story went on for four paragraphs, with the author, Jonathan Safran Foer, using his fifth paragraph to discuss his moral dilemma: talk to this stranger to try to comfort her or “respect the boundaries” between them. He never does say what he chose to do.

From there, the article launches into a discussion of how modern day methods of communication are dividing us, weakening our relationships, reducing our ability to articulately communicate, and making it easier to “avoid the emotional work of being present” to communicate. He argues that by diminishing our communication with others, we diminish ourselves.

He says:

We often use technology to save time, but increasingly, it either takes the saved time along with it, or makes the saved time less present, intimate and rich. I worry that the closer the world gets to our fingertips, the further it gets from our hearts. It’s not an either/or — being “anti-technology” is perhaps the only thing more foolish than being unquestioningly “pro-technology” — but a question of balance that our lives hang upon.

I read through the article twice without coming away with a one-line summary of what he was trying to say. Apparently, I wasn’t the only one having trouble with it because another Twitter friend replied to me and someone else with the simple — thank you, Twitter! — summary:

Don’t write when you can call. Don’t call when you can visit.

Simple enough. And I can certainly agree.

But it got me thinking about text messaging and the way it seemed to be painted, in the Times piece, as something that’s destroying society. And that bugged me.

Because I just don’t think it’s true.

Text Messaging for Work

You see, I use text messaging extensively for work. It gives me the ability to communicate instantly with clients and colleagues about things that they might want to know about right now. The key word there is might. If they must know about it now, I call their cell phone. But why bother them with a call when they might or might not be interested with the information I have to share? Or if I need an answer to a question but I don’t need it immediately — and know I will likely forget to ask if I do make a call later?

Here’s an example. My summer work requires me to be on call to fly over cherry orchards after it rains. The other day, there was rain in the area. I watched it move through on radar on my iPad. I saw it approaching an area where one of my clients has an orchard. I know he doesn’t live near there. I wanted to make sure he knew I was monitoring the weather and had some concerns about his orchard. So I texted:

Do you have someone at Malaga?

That was at 4:30 PM. His response came at 5:34 PM, after the weather had moved through:

Yeah. We made it through another close afternoon.

Communication accomplished. I didn’t have to call him to pester him with my question. He’s been growing cherries a lot longer than I’ve been drying them with a helicopter. I’m sure he had a handle on it. But by sending that quick text message, I communicated that I was aware of the situation and would be ready if he needed me. The fact that he didn’t respond for over an hour was okay with me. For all I know, he might not have even looked at his phone for an hour. He might have been busy watching the weather.

Do I communicate by text with all of my clients? No. Only the ones who have shown that they use text messaging to communicate by texting me first. When a client texts me, he’s telling me that texting is an acceptable or maybe even preferred means of communication. I’m okay with that.

I’m Not Alone

The title of the piece suggests that modern communication is making us more alone. I disagree wholeheartedly. If anything, text messaging has brought me closer to friends.

This morning, for example, while I was still in bed at 4:15 AM, I texted a friend on the east coast — where it was 7:15 — with a question. If he saw it immediately, great. If not, that was okay, too. He’d eventually see it and respond. But he was there at his desk and we had a text “conversation” about a bunch of things.

You might argue that when I realized he was available I should have picked up the phone and called him. But my friend works from home and uses his phone extensively for work. Chances are, our conversation would have been interrupted one or more times by incoming phone calls. Was our texted conversation important enough to disrupt his work day? No.

Although texting suggests a sort of immediacy to the conversation, it also makes it possible to put down and resume a conversation over time. Indeed, I’ve had texted “conversations” with people that have gone on for hours or days or even weeks. Could I accomplish this with phone calls? No — not without becoming a nuisance.

I can’t tell you how many friendships — including very old friendships — I have been able to maintain via text messaging and email. Sometimes it’s the best option.

The Trouble with Phone Calls

The problem with using the phone is that when you call someone, you’re saying, in effect, that it’s okay for you to bother him/her when it’s convenient for you. After all, you don’t usually call someone when it isn’t convenient for you, do you?

Of course, you can always schedule a phone call. Some of my publishing contacts do that. It makes sense. Take a meeting, on the phone.

But calling out of the blue? When someone might be busy? Just to chat?

I guess it depends on the kind of relationship you have with that person. I have plenty of friends who I feel comfortable calling to chat — at certain times of the day or evening. But if I don’t know a person very well, I think it’s rude to bother him/her with a phone call just to say hello.

Is that making me more alone? Not when I can fire off a quick text that might lead to a phone call when it’s convenient for both of us. Indeed, sometimes I’ll send a text message that says,

Are you around? Okay if I call?

Even if I don’t get a response, I get an answer to those questions: No.

Of course, this is assuming the person I want to reach lives with his/her cellphone at arm’s length all day every day. But that’s the kind of people I’m most likely to text anyway.

I’m not texting my mother or sister or a friend who keeps his cell phone packed away in a little backpack he uses as a manly man purse. (You know who you are!) I’m just texting the same people who text me.

In Person Meetings

When I was a kid, I’d go to my Aunt’s house in a nearby town. It aways amazed me how we’d be sitting around in the kitchen — the focal point for any Italian-American household — and one of her neighbors would walk right in. Often without even knocking on the door!

I’d love to live somewhere with all my friends nearby and be able to keep my doors unlocked at all times so they could walk right in and visit me. But that’s not my reality these days. Is it yours?

My world is bigger — my friends can be found all over the globe. They’ve chosen to live where they live just as I’ve chosen to live where I live. That doesn’t mean I won’t have super friendly neighbors when I finally build my new home. But I don’t really expect anyone to just “drop in” like we did in the old days.

Does that make me alone? I don’t think so. It makes me more likely to get out and about to get the social interaction I need with a wider variety of people in a wider variety of places.

So rather than sit around the kitchen table and wait for the same handful of visitors my Aunt’s family got, I’m getting out and expanding my world.

In Defense of Text Messaging

I’m not a kid. I’m in my 50s.

When I was a kid, we had three options for communication: face to face, telephone (which could be expensive if calling out of your immediate area), and mail (which took 2-3 days each way).

Today, we still have all of these things. Telephone use has become cheaper, mail has become more expensive. But we also have several free (or arguably low-cost) means of communication: fax (which is now, thankfully, almost dead), email, text messaging, and video conferencing. (And don’t get me started on self-publishing options — like social networking, blogging, print on demand, and ebooks — that make communication to the masses amazingly easy and cost effective.)

I can now communicate instantly for next to nothing with my friends and colleagues all over the world. I couldn’t do that when I was a kid.

I don’t understand how someone can argue that having and using more methods of communication — especially instantaneous, real-time methods — makes us more alone. If anything, it helps us connect better.

And text messaging is just one tool for doing that.

Your thoughts? Put ’em in comments so we can discuss.

Communication Breakdown, Part II

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How could he not understand?

I wrote a a post back in September about a breakdown in communication between two people who had been living together for a long time and the breakup and heartbreak it caused. Obviously, the story was not as hypothetical as it was written. Twenty nine years is a long time. I still can’t understand how he could throw it all away — especially when things were finally getting good again.

I think he tried to communicate with me today. How? Well, we had to swap trucks. Despite the fact that he told me I could keep his truck in the divorce settlement — both verbally and in writing — he changed his mind. I fetched the truck from Washington a while back. Although my lawyer offered him the keys, he ignored that and took his demand to the court. (I did mention that he had a problem with communication, no?) The result was a truck swap this afternoon. He got his Chevy back and I got my Ford back. Whatever.

I didn’t notice his attempt at communication until I got home. I was taking my things out of the truck and noticed some papers folded up under the center console. I opened them up and found an odd collection of email messages from me, as well as a tweet I wrote to @MikeTRose yesterday in response to one of his replies to me:

The emails may have been his attempt to explain why he hated me. That’s the way I saw it. But when I read the emails, I could see no reason to hate. All I could see was my attempt to communicate the level of frustration I was feeling from his actions. I loved him but he was driving me nuts.

It seems that every time I pointed out a problem with our relationship, he took it personally and just sulked about it. He kept all those old emails and printed them out and left them in my truck when we swapped trucks today. Who keeps emails from four years ago? Why the hell didn’t he just talk it out with me then? This is what I don’t understand.

We had such a freaking good life together — an enviable life. He was — note the use of past tense — a great partner. What the hell happened to him? When did he forget that life is for living?

For example, back in 2008, when I was doing helicopter tours at Lake Powell (making really good money, I might add), he scheduled a trip back to New York to visit his family. Not only did we have a dog back home that needed to be cared for, but his aged horse had become seriously ill. He expected me to drop everything and return early to watch the dog and care for the horse. My email response summarized why I thought he was being unreasonable. After all, couldn’t he have scheduled that trip for another time? I’d be home in a week or two anyway.

Is that worth hating me for? I don’t think so.

(He wound up leaving anyway. Our neighbor was present when the vet put his horse down. I came back from Lake Powell for a few days to take care of things at home. But I don’t get any credit for any of that.)

In another message, which also showed part of what I was replying to, we both lamented about feeling alone while I was away, working in Washington. Yet for years, he’d spent a full week (or more) every single month in New Jersey, leaving me in Arizona to care for the house, dog, horses, and chickens. Add that up and you get three months a year — about the same amount of time I spent in Washington that year. Later, he spent four days every week living in his condo in Phoenix — that’s more than half of his time — when I was home in Wickenburg. Yet back in 2010, he apparently expected me to sacrifice the business I was building to keep him company. I complained that I wasn’t interested in staying home to watch the animals and cook his meals, just to be rewarded with an evening of television every night.

Is that worth hating me for? I don’t think so.

The rest of the messages were in the same vein. I was working hard away from home, building my business — a business he promised to join me in. I spent a ton of money buying an RV that was big enough to house him, me, and our dog when he turned 55 (last year) and hit the road with me for half the year. I built up my cherry drying contracts and brainstormed for ways we could work together to make money. He even got his helicopter rating so he could ferry the aircraft while I drove the trailer when we were in transit.

But when the time came, he made excuses not to join me. I waited, hoping he’d change his mind. Instead, he waited for me to leave this summer, got a membership on Chemistry.com, and was sleeping with another woman a month later.

Yes, I trusted a man who let me down, cheated on me, and then lied to me. Yes, I’m a chump. Hell, I trusted him. Wouldn’t you trust someone you’d lived with for 29 years?

Is that worth hating me for? I don’t think so.

But what I still don’t understand is why he thinks he should hate me for wanting a better life for both of us. For working hard to make it happen.

And I can’t understand how he could give up on us — especially after asking me to see a marriage counsellor to help patch things up — when we were on the verge of getting everything right again. He finally had his dream job with travel for two of us and a work-from-home schedule. I could see the light at the end of the tunnel he’d been in with a long string of unsatisfying jobs. I could see blue skies and smooth air ahead.

But I guess he didn’t want the woman he’d spent more than half of his life with. The woman who’d taken care of him and made a home for him all those years. The woman who had introduced him to motorcycling, horseback riding, flying. The woman who shared her things with him — horses, trailers, jet skis. I guess it was time to dump the woman who spoke out when she wasn’t happy in favor of the first new woman who slept with him and agreed with everything he said.

Yes, baby. Whatever you want.

That’s not me. And the man who wants that is not a man I want to live with.

I just wish he’d been more of a man when he ended our relationship. A real man would have done it in person, before he started sleeping around. This man is a lying, cheating coward who can’t even talk to me, face to face, when he’s alone with me in person. Instead, he leaves old email messages hidden away in my truck for me to find and read when he’s not around.

And who hates me for reasons I still don’t understand.

Communication Breakdown

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And no, I’m not talking about the Led Zeppelin song.

Imagine this scenario: A married couple have been together for many years. She’s been described by more than a few people as an “overachiever” — someone who sets many goals and then sets out to achieve them. She gets bored easily and is always looking for new challenges. He’s more laid back, generally satisfied with what he has, and often just takes whatever life hands him and makes it work for him.

In the beginning, the differences between them were minor. But as she shifted in one direction, he shifted to the other. After a long time together, she was ready to move on — preferably with him — and he resented the fact that she just couldn’t accept the status quo.

In the later years, she often brainstormed with him, usually on long car rides, about the things they could do together to make a more interesting life that relied less on the 9 to 5 grind he was stuck in. He almost always agreed they were good ideas. She thought they were on the same page.

But they weren’t. For some reason, he kept nodding but he wasn’t really agreeing. Yet he never told her how he really felt or what he really wanted. She never knew.

Then it was too late.

Communication breakdown.

Or think about this scenario: Same couple, but they’re living apart. She’s gone to her summer job for the fifth season in a row. She left early because she likes it there and can do more work earlier in the season. He doesn’t want her to go early, but he never tells her. He keeps his anger and resentment to himself.

She never knows how he feels because he never tells her. Instead, he tells everyone else, making her look downright evil for leaving when he wanted her to stay.

But he never told her. She never knew.

Communication breakdown.

Or this scenario: Same couple. He’s called her to tell her he wants a divorce. She’s surprised at the suddenness of it all — only a month before, they’d talked about him spending the summer together where she works. She’d begun planning, preparing, making room in her cramped quarters for another human being and a dog.

So when he suddenly tells her he wants a divorce, she’s shattered.

Communication breakdown.

Or how about this scenario: Same couple. They’ve talked it over in person and although she’s still shocked by the suddenness, she realizes that it really is over. She asks if it’s okay to wait until she returns home in October to take care of the formalities. He agrees.

In the meantime, he’s called her family members and at least one friend who lives where she works. She doesn’t know about this; he asks everyone not to tell her. The friend gets the wrong message from the call. He tells the wife that the marriage can be fixed. That all they need to do is get together and work on it. She’s doubtful, but he’s so sure. She starts to think that maybe he’s right. That maybe when she gets home they can talk it out and make things work.

But two weeks later, the husband contacts the wife, asking if she’s given the split any thought. She doesn’t understand — she thought they agreed to wait. What’s the hurry? But he won’t return her calls or texts promptly. When they finally speak, she’s strung out, confused by her friend’s advice and the signals she’s getting from her husband. She’s not rational on the phone. He gets angry.

Two weeks later, it happens all over again. Now she’s really upset, especially when she can’t get him on the phone right away to talk and doesn’t understand what his hurry is. And then when she does reach him, he’s nasty and hostile.

Communication breakdown.

And this scenario: Same couple. Not understanding how a man she’s loved for so long can be so hostile and mean to her and unsure of her future, the wife is completely strung out.

When she finds out about the other woman, things come to a head. She can’t sleep. She has no appetite. She cries on and off during the day with the tiniest thing setting her off. She begins seeing a grief counselor for help.

She writes him a long letter trying to explain her side of things and trying to get him to explain why he’s hurting her so badly. He doesn’t respond. This only makes things worse.

Communication breakdown.

In all these scenarios, a lot of pain is dealt out — mostly because of a failure to communicate. When will it end? That’s something the wife would really like to know.