Which Newspaper Do YOU Read?

Another forwarded funny.

From my friend Tom (again). In searching for the original source of this material, I found part of it it quoted in an article on The Nation’s Web site back in October 2000. But even they didn’t have the source.

  1. The Wall Street Journal is read by the people who run the country.
  2. The New York Times is read by people who think they run the country.
  3. The Washington Post is read by people who think they ought to run the country.
  4. USA Today is read by people who think they ought to run the country but don’t understand the Washington Post.
  5. The Los Angeles Times is read by people who wouldn’t mind running the country, if they could spare the time.
  6. The Boston Globe is read by people whose parents used to run the country.
  7. The New York Daily News is read by people who aren’t too sure who’s running the country.
  8. The New York Post is read by people who don’t care who’s running the country, as long as they do something scandalous.
  9. The San Francisco Chronicle is read by people who aren’t sure there is a country, or that anyone is running it.
  10. The Miami Herald is read by people who are running another country.

5 Ways to Make Your Blog Posts More Readable

Learn five easy tricks to help pull readers into your blog posts.

Okay, so you’ve written an article for your blog and you’re all ready to publish it online. You’re confident that the article’s content is well-written. And you’re sure it will appeal to your blog’s regular readers.

But wait! Before you put it out to be read by the world, have you done what you can to make it more readable?

By readable, I mean formatted in such a way that visitors will be drawn into its content and want to read every word. Or have you simply composed 20 paragraphs of good, solid information, formatted as big solid blocks of text?

No matter what blogging tool you use to publish your blog, you should have access to the standard array of formatting features available in HTML. In this article, I’ll explain how and why you should use them.

Break Up Long Paragraphs

What’s less attractive on a Web page than solid blocks of text? Long paragraphs of unbroken text can intimidate readers. They look unapproachable, like a college textbook. (For me, they bring to mind the textbook in my college tax accounting course, which further reminds me of two semesters of boring hell on Mondays, Wednesdays, and Fridays.)

Break up long paragraphs at logical points. This will require some writing skill, since you can’t arbitrarily chop paragraphs up — each one must still communicate a complete thought. But shorter paragraphs are a lot less intimidating than long ones — a point that applies to sentences, too (although I can’t seem to get that one into my thick skull).

And one more thing about this: be sure to use a space between paragraphs (usually with the

tag rather than the
tag, if hand coding is required). On the Web, that’s the standard way to end one paragraph and begin another. Just starting a new line isn’t going to break the paragraph at all — at least not in the eyes of the reader.

Use Headings

Headings cue the reader about the content of paragraphs that follow them. For example, my Use Headings heading here tells you that I’m going to talk about headings in this paragraph and, likely the few that follow up until the next heading. Readers can scan your article’s headings to get a better idea of what the article covers.

Of course, there are two kinds of headings. There’s the kind that actually reflects what’s in the paragraphs they head — that’s what I’m using in this article. And then there’s the kind that doesn’t quite explain what the following paragraphs are about, but are humorous or witty. Both types can work, but for serious content, I recommend the first type.

Headings can also help with search engine optimization (SEO), but not being an SEO expert, I can’t elaborate much about this. I seem to recall reading that h1 and h2 level headings are more effective for SEO than other lower levels. I use h3 because that’s how formatting is set up on my blog and I’m not terribly concerned with SEO. If SEO is very important to you, you might want to look into this claim. Of course, for headings to be effective at all in SEO, they must be coded as headings using

and tags (or other level tags as appropriate) around them. The appearance of text coded as headings will vary depending on settings in your style.css file or other style information for your blog. (And now we’re getting a little more technical than I wanted to get in this article.)

Format Lists as Lists

If any paragraph in your article includes a list of four or more items that are longer than four or more words each, for heaven’s sake, format them as a list!

There’s nothing so boring or potentially confusing as long lists within a paragraph, especially when those lists include explanations, commas, and semicolons. Why worry about proper in-paragraph list formatting when you can simply create a bulleted or numbered list that’s clear and easy to read?

Lists, like headings, are also extremely scannable, making it easy for readers to get an idea of the content they include. They draw the reader in by giving them information in bite-sized chunks. Bold formatting used at the beginning of a list item (see below) can act as a heading, letting the reader know that an explanation or more information about the item follows.

In summary, lists can do the following for you:

  • Break up long blocks of text. Long lists in a paragraph make big, fat, intimidating blocks of text. Isn’t this much nicer?
  • Make one point easy to distinguish from the next. Since you (and your readers) don’t have to worry about how list items are separated (comma or semi-colon?) you don’t have to worry about someone misunderstanding list items.
  • Take advantage of built-in formatting options. I’m not just talking about standard bullets and hanging indents here. As you can see in this list, a blog’s style.css file can include instructions for graphic bullets or other fancy formatting.
  • Give your readers important points quickly. By presenting information in an easily scannable format, your readers can see what a list is about without wasting time. If it’s what they want to learn more about, they’ll dive in and read it.

Apply Other Formatting…but Sparingly!

There are other, more basic formatting features you can apply to text. Want some basic information to stand out? Use bold formatting (as I did in the bulleted list above). Introducing a new word or phrase? Italicize it. Got a quote to share? Here’s what I say:

If it’s longer than a dozen or so words, consider putting quotations between

and

tags. This clearly identifies the text as a quote from another author. (Well, in this case, it’s still words of wisdom from me, but you can quote me if you like.)

Don’t use ALL CAPS. It’s childish and unprofessional and considered by many to be “shouting.” And don’t use underlines. On the Web, underlines indicate hyperlinks and you can confuse your readers.

And don’t use too much formatting. There comes a point when the repeated application of bold and/or italic formatting loses meaning and simply fails to do the intended job.

Insert Illustrations

I’m a firm believer in the old adage: “One picture is worth a thousand words.” Maybe that’s why I’ve been writing Visual QuickStart Guides for Peachpit Press since 1995. Those books are full of screenshots — mine average 3-4 per page — and are excellent tools for teaching readers how to perform tasks with various software.

In regular writing — such as the writing you might do for your blog — images can also help communicate information. Did you write a software how-to piece? Screenshots of the steps would be extremely helpful. Did you write about a recent vacation? Include a few photos to show the scenes you’ve written about. Does your article explain the organization of a company or one of its departments? Include an organizational chart to put things in perspective.

On the Web, images do more than just communicate information. They also add visual appeal. Think about it as you visit sites on the Web. Which pages or blog posts caught your attention more? The ones without images? Or the ones with photos or drawings?

If you don’t have illustrations for your article and you want to include some other kind of graphic element, try text in a box. This effect, which is often used in print publications, can add visual appeal almost as much as an image can.

Let’s face it: people like to look at pictures. By giving them pictures that relate to your article, you can capture their attention and reel them in to read more about what the picture shows.

A word of warning here: Don’t use photos that don’t belong to you — doing so is likely a violation of copyright law. You can probably use company logos — if your use is consistent with the company’s rules governing logo use (normally available on its Web site) and you’re writing about the company. But taking photos off another Web site or scanning them out of a print publication for use on your site could get you in a lot of trouble. It’s stealing, plain and simple, and you could get sued. Use photos, screenshots, and drawings that you’ve taken or that you’ve received permission to use. The rule of thumb here is, if you don’t know whether you have permission to use it, you probably don’t.

Conclusion

As you can see, each of these techniques is relatively easy to implement on your blog. While it isn’t necessary to use all of them in one article (as I’ve attempted to do here), you can mix and match them as you see fit to liven up the layout and appearance of your prose.

The main thing to remember is this: the more interesting you make your text appear at first glance, the more likely you are to get readers to stick around and read what you’ve written.

Oh, and by the way, just about everything in this article also applies to your non-Web writing efforts: reports, articles, white papers, and books. You just won’t need HTML code to get the job done.

How to Contact Amazon.com Customer Support by Telephone

It’s easier than you think.

One of the annoyances of dealing with online companies is getting customer support by phone. Yes, there’s all kinds of information available on their Web site. But there are a lot of instances where the information that’s available online for your account simply doesn’t answer the question you have.

Like me, today, with Amazon.com. On December 26, I ordered a Caphalon One saucepan to complement the set my sister, brother, and sister-in-law so generously bought us for our Christmas/belated wedding gift. The pan cost a small fortune, so it qualified for free “super saver” shipping. My past experience with this free shipping is that if the item is in stock, it usually arrives 5 to 10 days after I place the order. I was in no real hurry, so that was fine.

But by today, nearly 3 weeks later, I still didn’t have the saucepan. I followed up on Amazon.com’s Web site and learned that the item had not yet shipped and was not scheduled to be shipped until January month-end — a full month after I placed the order. That was simply not tolerable. It was time to talk to Amazon.com.

Poking around the Help pages will eventually get you to a clickable button that you can use to contact Amazon.com by phone. Here’s the generic link: http://www.amazon.com/gp/help/contact-us/call-me.html/

imageHere’s how it works. You click the button (or above link) to get to a Contact Us by Phone page. You then click the Call Me button. A window like the one here pops up. Enter the phone number for the phone you’re nearest to and make sure Right Now is selected. Click Submit. Your phone rings immediately. Answer the phone. You’ll then be on hold for a short while until someone (most likely in India) picks up and begins reading to you off a script. If you’re lucky, that person will understand enough English to answer your question. If you’re really lucky, that person will be in West Virginia, like the person I got the first time I did this.

I went through this exercise today for my saucepan problem. The Indian woman on the other end of the line “upgraded” my shipping to standard at no charge. I’ll have the saucepan in 5 to 10 days. While this doesn’t answer the question of why shipping was delayed in the first place — that question was beyond her capabilities to answer — it does prevent any further delays.

Update: Want to comment or e-mail me with an Amazon.com customer service or technical support question? Read this first.

Three Types of Blog Entries

And how they can make your blog succeed.

Every blogger has his own style of blogging which combines writing style, voice, and entry type. While writing style and voice are primarily dependent on the blogger and his writing skills, entry type is something that can be easily changed.

The way I see it, there are several different types of blog entries. Each type has its own pros and cons. In this article, I want to take a closer look at the three types I use and explain why I think they’re useful.

Daily or Weekly Link Lists

If you maintain a blog, you probably also read other blogs and visit Web sites. Along the way, you might find articles you want to share with your blog’s readers. That’s what link list entries are all about. They offer a quick list of links to articles and blog entries on the Web with or without brief comments.

Pros
The benefit of this type of entry is that it’s quick and easy to create. It offers value to readers in that it tells them about Web-based content that they might find useful or interesting. But it doesn’t usually add much in the way of content. Sure, your comments can explain what the link is all about, but they’re not usually a major part of the entry. The links themselves are the content.

Cons
The drawback of this type of entry is that there simply isn’t much “meat” in it. Your list of links might not provide anything new for folks who spend much of their time on the Web — as many blog readers do. Links you find today may have been found by others who listed them yesterday or last week or last year. I’ve often read link lists and found links I’m already familiar with — and that’s saying a lot because I don’t spend a lot of time on the Web. Still, to many blog visitors, old news is better than no news. If you’re one of the few sources of links for some of your visitors, they’re likely to find a lot of value in the links you share.

Note
A side note here: I create my daily link list as I visit Web sites and blogs by using the Daily Blog Posting feature of Del.icio.us and a Del.icio.us bookmarklet. This system is extremely easy to use, although formatting is preset and limited. As I find interesting sites, articles, or pages, I use the bookmarklet to add them to my Del.icio.us Bookmarks. At the end of the day, the Daily Blog Posting feature automatically compiles all the bookmarks I added that day and turns them into a links list and posts it to my WordPress-based blog. The result is the Links posts you can find in the This just in… topic on my site. Oddly enough, this is the only reason I use Del.icio.us. (I maintain my bookmarks list in Firefox, synchronized automatically on all my computers using Foxmark Bookmark Syncrhonizer.) You can access this Del.icio.us feature for yourself. Log into your Del.icio.us account and, from your settings page, click Daily Blog Posting. You can find instructions for using this feature in “How to back up del.icio.us bookmarks on your blog” and elsewhere on the Web.

Analysis of Web Content

From the very beginning, blogs have included analysis or commentary about other content on the Web. A Web site or another blog would publish an article about something — anything! — and a blogger would quote it, link to it, and write up some commentary. There’s still a huge amount of that going on today — in fact, I’d bet that 80% or more of blog entries fall into this type of entry.

This is, in effect, one step beyond a simple link with a summary sentence or two. An entry like this includes a link to and quote from someone else’s original material, but analyzes it and offers the blogger’s take on it. Fox News does an article on President Bush’s most recent speech and a blogger picks out a choice quote or two and tear it to shreds. (Or, as the case may be, praises the reporter for his insightful commentary.) Microsoft issues a press release about the latest Windows security problem and fix and a blogger quotes a summary paragraph and explains how the problem may or may not affect most users. People magazine does a story about celebrities adopting African orphans and a blogger quotes the piece and explains why she thinks they should be adopting American orphans. Or, in a recent example from my site, I discover an online Internet connection speed testing utility, link to it and quote the introduction for its use, and explain why I think it’s a good tool. Get the idea?

When you create entries like this, there’s a certain amount of value added: your commentary. The value, of course, depends on your expertise (do you know what you’re talking about?), your thoughts about the topic (are your thoughts positive, negative, or critically useful in any way?), and your writing skills (can you communicate your thoughts in a way that’s clear, concise, or at least entertaining?). The goal is to consistently create entries that your audience finds interesting. But be warned! If you disappoint your audience one too many times, they won’t keep checking in for the latest.

Pros
The main benefit of this kind of entry is that it’s relatively quick and easy to create. Can be timely (if based on current events) or long-lasting (if based on information that’s useful for a good, long while). The commentary helps readers make conclusions based on an “expert” opinion, so it’s valuable to them and they’ll come back for more.

Cons
There’s a lot of this stuff out there. If your commentary is the same old thing that can be found on other blogs, there may be no reason for visitors to come to your blog. It’s hard to set your blog apart from the others with this type of entry unless your good at it and your commentary is worth reading. And timely content has a limited “shelf life,” thus requiring that you constantly add new content — several entries a day! — to keep readers coming back for more.

Full-length Articles

Full-length articles are just that: original articles that cover a specific topic. Although they may quote and reference other Web sources, most of the information and conclusions are yours. These are the articles that most readers are looking for. When you link to and/or quote other writers’ original articles on your site, all you’re doing is sending readers to those sites or blogs. But when you create original material on your blog, other bloggers will send readers to you. And that’s the goal, isn’t it?

Full-length articles are what can set your blog apart from others. These articles represent your thoughts and ideas, your opinions and viewpoints. They can provide instructions for completing tasks (as many of my articles do here for various computer software programs), provide news and opinion about current events locally or worldwide, or tell a story about the weird thing that happened to you on your last day off. A full-length article can be all original material or can combine bits and pieces of other material, drawn together solely to provide background information or strengthen your viewpoint. (One of my favorite opinion pieces is by John Aabbott, who occasionally writes for wickenburg-az.com; in “Just Say No to Wal-Mart in Wickenburg“, he argues about why Wickenburg should not have a Wal-Mart, using lots of quotes and online references to make his point.)

Pros
The full-length articles you write can only be found in one place: on your blog. If you write something useful and/or interesting, other bloggers may send readers to your blog, helping to increase your blog’s readership. Articles can help establish you as knowledgeable about a topic — perhaps even an expert.

Cons
Not everyone is cut out to write full-length articles of value to readers. You need a well thought-out topic, the ability to organize your thoughts, writing skills, and, most of all, time. (I don’t know anyone who can knock off a 1500-word article in 30 minutes.) Your topic must appeal to your blog’s readers — or the readers you want to attract. Sure, you might be able to write 2,000 words about that weird thing that happened to you on your last day off from work, but do people really want to read it? Do they care? There’s a lot of dull stuff out there (and I’ll admit, in this blog, too) that simply won’t get read.

Developing a Strategy

It’s up to you to develop a strategy for your blog. My advice is to mix these three types of blog entries as time allows. That’s what I do and I’ve had relatively good success.

If you have a good technique for creating link lists, you should add links to your list each time you visit other sites/blogs and find content of interest to your readers. This is quick and easy to to do and has some value to your site’s visitors.

When time allows, take the links the next step by including some useful commentary about the sites or articles you link to. This makes your entries more valuable to readers.

If you can consistently come up with informative and interesting full-length articles for your blog, by all means, write them! If your blogging software supports scheduled entries, you might want to use a trick I use: write several articles in a day — or a long article broken down into logical segments — and schedule them to be published over several days or weeks. This ensures a steady stream of good, fresh content for readers rather than bunching articles up on the days you have time to write them. Multi-part articles also give readers a reason to come back for more.

Of course, your strategy will depend on your blog and your blogging style. What works best for you? Use the comments link to share your thoughts with the rest of us.

Speakeasy Speed Test

See your real bandwidth.

When you set up your Internet connection with an ISP, you don’t need to believe what they tell you about bandwidth speeds. You can check it for yourself.

Although there are many bandwidth testers on the Web — your ISP probably provides one — I use one called Speakeasy Speed Test:

Take the Speakeasy Speed Test and test your connection speed! By measuring the download and upload rate from the following locations you are able to accurately judge your current line throughput or internet connection speed. To take the speed test, choose the server nearest you.

Speakeasy Speed TestThe Speed Test displays your results graphically using a speedometer-like meter. Here’s an example of what my terrible home Internet connection looks like with the upload test in progress. (Now you can see why I don’t want to move my office back home. I can just about pin the speed needle with my DSL connection at the office.) At the end of the test, Speakeasy plays a little advertisement and offers access to a search feature where you can see if their service is available in your area. (It’s not in my area, but then again, there’s only one non-dialup option available for my home and you’ve seen the results.)

While I’m not recommending Speakeasy — I know nothing about it — I do recommend this test. If you know of any others, don’t be shy. Use the Comments link to share them with the rest of us.