Impressions of New York: An Assault on the Senses

A former New Yorker sees the City through a tourist’s eyes.

I spent the first 36 years of my life in the New York City metro area, living in New Jersey, Long Island, and Queens, NY itself. I even worked in downtown Manhattan, near the financial district, for five years. I grew to know New York, to understand it and to make myself part of its rhythm. It made me strong and helped turn me into the zero-tolerance for bullshit person that I am today.

I left the New York area in the late 1990s in search of a more laid-back lifestyle, one where I could keep more of the money I earned, instead of spending it on property taxes and car insurance. I wanted warm winters and friendly people. I wanted space between my home and the next, privacy, quiet. I wound up in a small town in Arizona where, until recently, I’ve been very happy.

But Arizona is completely different from New York — like black is different from white or day is different from night. I didn’t realize just how different the two were until this week, when I returned as a tourist, and spent two days in midtown Manhattan. For the first time ever, I was able to see New York through the eyes of someone who didn’t know it quite so well — through the eyes of a tourist.

The Sound of New York

View from the Sheraton Hotel and TowersThe first thing I noticed as we settled down for the night in our hotel room was the sound of the city. New York, you see, has a background noise, like a soundtrack. At its very base is a low rumble, like a low frequency hum. It’s the conglomeration of the movement of cars on city streets and the hum of climate control systems on rooftops and restaurant exhaust fans at street level. It includes subways rumbling under the streets and bus and truck engines and planes and the odd helicopter. Sometimes it includes the sound of the wind whistling down streets and around buildings. During the day, it includes voices: people in conversation as they walk the streets, whether it’s with a physical companion or the virtual companion on a cell phone.

The sound is punctuated, day and night, by other, louder sounds. Listen and you’ll hear them and often be able to identify them. There is, of course, the orchestra of car and truck horns. (It’s impossible for a New Yorker to drive for more than 15 minutes without using his car horn at least once and taxi drivers must use their horns at least three times per fare.) A bus engine revs, a heavy sheet of metal drops, a jackhammer breaks up a sidewalk. A truck backs up with a stead beep, beep, beep. A police car, ambulance, or fire truck — or sometimes all three together — speed to their destination, sirens wailing. A policeman blows his whistle, someone shouts. This time of year, Christmas music blares from speakers outside the windows of Saks, Lord & Taylor, and Macy’s.

To be fair, the sound does seem to calm a little at night, but the underlying rumble of noise is always there. The sound is the pulse of the City. If it were to stop, surely the City would be dead.

The sound is clearly audible to anyone who cares to listen — as long as that person has the experience of true silence to compare it to. I know true silence — the utter soundlessness of a still night atop a high desert mesa, a silence so complete you can hear your heart beat. That’s why the sound of the city is the first thing I noticed when we settled down for our first night here. Even 37 stories above the streets, closed in behind the thick glass of the hotel’s windows, we could still hear that sound. Open the window a crack and it fills the room.

The Lights & Sights of New York

The next thing I noticed was the brightness. True, our hotel is less than ten blocks from Times Square, but the brightness still surprised me. SImply stated: it doesn’t get dark here.

Times SquareThe light comes from the lights in building windows — office lights that are apparently never extinguished. It comes from the hundreds of television screens, many of which are larger than my two-story house, that display a never ending barrage of advertisements at anyone who glances at them. It comes from neon signs at street level or high atop skyscrapers: Ernst & Young, Kodak, Reuters, UBS, GE — these are just the few I see with a quick look out my window. The light comes from search lights that dance off buildings and pierce the sky, drawing attention to some new nightclub or the Christmas decorations on a posh shop. It comes from the Christmas decorations themselves: snowflakes twenty or thirty feet across, strings of lights wound around windows and trees and buildings, flashing lights forming wreaths and reindeer and Christmas trees. The scene pulsates with colored lights.

There may be streetlights — I don’t know; I didn’t notice them. They’re not needed here.

Dawn is so gradual here that it’s a non-event. The gray sky of night gets brighter and brighter until it becomes the gray sky of day. Only the clock can confirm that it’s daytime. But that’s just because it’s been cloudy since we arrived. I remember blue skies in New York and the shafts of sunlight between the buildings. Sadly, I think we’ll miss that sight on this visit.

And what does all this light reveal? Hundreds of buildings fifty or more stories tall with narrow, canyon-like streets in a grid pattern between them. Brick buildings a hundred years old standing proud beside steel and glass towers. Bright yellow taxicabs speeding down the avenues (with car horns blaring, of course), followed by lumbering, ad-wrapped buses. Thousands of pedestrians walking down sidewalks, gathering at street corners, ignoring traffic signals to cross when the time is right. People from every race and walk of life: white, black, asian, rich, poor.

At street level are shops showing off their inventories in bright, creative displays. In the tourist-trafficked areas, the merchandise spills out into the street with brightly colored signs and shop employees calling out bargains to lure the tourists in.

Bryant Park SkatingAround every corner is another surprise: a landmark building, a skating rink, a park, a farmer’s market, a holiday crafts market. The Public Library offers an exhibit of Jack Kerouac’s notebooks and his famous scroll, along with permanent displays of artworks and a real Guttenburg Bible (one of fewer than 200 made). There’s a fresh food market between corridors deep inside Grand Central Terminal. On Vanderbilt, there’s a public display of proposed designs for land development over the west side’s train yard — at least these developers understand the importance of open space park land. Step inside the lobby or study the facades of buildings on Sixth Avenue to see a WPA mural or art deco entrance or mosaic history. It’s impossible to be bored in a city like this.

At night the horse-drawn carriages come out to pick up tourists at Rockefeller Center and whisk them away to Central Park or Times Square or some other destination. The horses blend into traffic, stopping behind taxis at traffic lights, clomping along at their own pace while the cars and buses and trucks whirl around them. Stopped at a traffic light in front of Saint Patrick’s Cathedral, a horse urinates on the city street. The carriage driver looks at the police officer standing nearby and says, “He’s overheating.” Everyone laughs.

The Smell of New York

New York can keep any sensitive nose awake and alive. From the sickly smell of steam rising from the street to the sweet smell of carmel roasted nuts in a vendor’s cart, it’s all there, good and bad. You can smell a Chinese restaurant or pizza parlor long before you reach it — if the breeze is blowing just right.

Walk down an avenue and the smells parade past your nose: flowers in a park, perfume from a shop front, food from a restaurant or vendor car. Things can be less pleasant on side streets, depending on whether it’s garbage day, but with cold weather, pedestrians are usually spared the worst of the smells. But come summer time, pray the sanitation workers don’t strike.

The Feel of New York

The feel of New York depends mostly on the season and weather. This visit is overcast and damp, with some light rain. It’s not windy or cold enough to be really cold — which is good, because I no longer own a winter coat. Instead, it’s what I’d consider typical late autumn.

But come in August during a heat wave and be prepared for the “Three H’s”: hazy, hot, and humid. I’ll take 100°F in Phoenix in June over an 80°/80% humidity day in New York. Or try January, when the temperatures dip below freezing and the wind is howling down the streets or avenues. As you walk leaned into the wind, you feel as if your nose is going to freeze off before you reach your destination.

The air, of course, is filled with a fine dirt that coats you, your clothes, your skin, your car, and anything else exposed to it. Wash your face after a day walking on the streets and you’ll see the grime on your washcloth. Its especially bad when you ride the subway. It isn’t a gritty dust like you’ll find in the desert. It’s real dirt: a mixture of exhaust residue and pollution and plain, old-fashioned filth.

The Taste of New York

I’ve saved the best for last. I told friends I planned to eat my way through New York. So far, we are.

Every kind of food is available here, probably within walking distance of our hotel. On Monday night, we had Spanish food at a tapas bar on 53rd Street between 2nd and 3rd Avenues. Yesterday at lunch, we had Italian food at a restaurant overlooking the main concourse at Grand Central Terminal. Last night, we had Cuban food at a place on 52nd Street between Broadway and 8th Avenue. Today, for lunch, its dim sum in Chinatown followed up with Italian pastries from Little Italy. (I couldn’t resist buying a real New York black and white cookie at Grand Central yesterday; it was heaven.) Tonight, probably Rodizio at a place near my brother’s home in New Jersey.

We haven’t been picky about where we eat. The restaurants are all over the place. You can’t walk two blocks without finding some kind of interesting ethnic food. One glance in the window, to see how many people are inside, is enough to tell us whether it’s good. Last night’s Cuban restaurant, Victor’s Cafe, has been in business in the Theater District since 1963. A bad restaurant wouldn’t last that long in New York.

Or, as I pointed out to my husband, even if it’s bad, it has to be better than what we can get at home.

And sure, there’s the usual collection of chain restaurants: Applebees, Olive Garden, Hard Rock Cafe, McDonalds. But they’re all in the tourist areas — Times Square is full of them — and crowded with the same midwesterners who fill the same places in Arizona. Go figure.

What I’ve Learned

I’ve learned that I still have a love-hate relationship with New York. That it’s a nice place to visit, but I know I could never live there again.

I’ve learned that I could easily make myself go broke just by eating in New York. I’d also gain 10 pounds a week until I exploded. So it’s a good thing I don’t live here.

I’ve also learned that I’d like to come visit New York as a tourist more often. I may eat a lot here, but I also walk a lot. There’s just so much to see and do.

And that has to be good for something.

Telecommuting: One Solution to Slow Global Warming

And I don’t understand why no one sees it.

Later this morning, I’ll have the joy of joining thousands of other drivers on I-17 as we head southbound into Phoenix from points north. It’s a typical Monday morning, so I expect traffic to back up in the typical places — a few miles short of the Loop 101 intersection, down around Glendale Ave, at the “Stack” and “Mini-Stack,” at the Durango Curve, etc. The only thing that’ll make this trip to the airport tolerable for me is that my husband will be with me in the car and we can take advantage of the HOV lanes set up for carpoolers along part of the route. We’ll speed by the thousands of cars with only one driver in each one, getting to our destination in an almost normal amount of time while they take 50% longer to reach theirs.

Obviously, one of the best ways to slow global warming caused by auto emissions is to reduce auto emissions. You can do that by encouraging people to buy more fuel efficient cars, but you’ll always find people who need that status symbol Hummer or other ridiculous SUV in their driveway. (You know, the one with the shiny chrome extras that has never been off pavement?) You can do that by encouraging car pooling by adding HOV lanes to the highways. (You can see how well that works on the commute into Phoenix each day; ask the folks in New Jersey about their HOV lanes.) You can do that by encouraging people to live closer to where they work. (But with people changing jobs more often than most folks change hairstyles, that’s difficult to maintain.)

But you can also do that by implementing a solid plan for telecommuting — making it possible to work at home or in a local telecommuting center instead of making the long commute to park their butts in an office or cubicle for the day.

The Benefits of Telecommuting

The benefits of telecommuting go far beyond keeping single-driver cars off the roads during rush hour. For example:

  • Telecommuters spend less time traveling to and from work, so they have more time to spend with their families and friends. This can improve their lives and reduce stress.
  • Telecommuters can easily “pop back into the office” to get a bit of extra work done when necessary, especially if that office is in their own home or neighborhood.
  • Companies that allow telecommuting can reduce the amount of office space needed because fewer people will be coming to a central office. This can save the company money.
  • Companies that allow telecommuting can pay lower salaries because telecommuting employees have reduced commuting costs. (My sister, for example, spends more than $500 per month to get from her New Jersey home to her Broadway and Wall workplace, which is less than 20 miles away.) Savings can be spent on the equipment the employee needs to work away from the central office, such as a computer, Internet connection, and/or telephone line.

Clearly a telecommuting program can help a business and its employees, as well as the environment.

Not Always Possible

Obviously, telecommuting is not possible for all kinds of jobs. A car salesman, for example, can’t meet and greet prospective customers while sitting in his home-based office. Someone who works in manufacturing, where job duties require assembling parts or checking quality needs to be at the factory with tools and materials to get the job done. Policemen, firemen, and ambulance workers must be on the beat or at their base of operations, ready to spring into action when needed.

But there are so many jobs — especially in our predominately service economy — where an employee’s physical presence is not required at a specific workplace. Salespeople can do much of their work on the phone and in front of a computer, with visits to customers and clients to close a deal or provide service. Customer service personnel can work from any location where they have access to a telephone and the Internet. (If we can ship these jobs out to India, why can’t we ship them to people’s homes or telecommuting centers in the suburbs?) Editors, writers, and production people don’t need to come to an office to get things done. As long as they have the tools to work, they can work.

And telecommuting doesn’t need to be an all-or-nothing proposition. An employee can work in a main office two or three days a week and work the remaining days at a home office or telecommuting center. He can share an in-office workspace (cubicle or office) at the workplace with another telecommuter on the opposite schedule. Just taking one day a week off a person’s commute — that’s 20% fewer miles driven — can make a world of difference.

The Mindset

Unfortunately, the mindset of employers and employees makes utilizing a telecommuting program difficult, if not impossible.

Many employers have a complete distrust for their employees. They feel that if they’re not looking over an employee’s shoulders, the employee must be goofing off.

While that might be true of some employees, it isn’t true for everyone. Many employees are responsible individuals who understand that they’re being paid to get a job done. It’s those people who should be given the opportunity to telecommute.

The way I see it, telecommuting is a lot like working freelance, but for one client: your employer. If your employer gives you a job to do and it can be done in the amount of time allotted, there’s no reason why you shouldn’t be able to do it, whether you’re at a centralized workplace or at home with the necessary tools.

If an employee cannot finish a job at the office, he should not be given the opportunity to telecommute. Instead, the employer needs to understand why the employee is falling short of goals. Are the goals unrealistic? Is the employee simply not up to the task? This needs to be established before telecommuting is offered to anyone.

Employers can get peace of mind about telecommuting by granting telecommuting privileges only to proven employees and then monitoring workflow to ensure goals are met.

For example, suppose a support staff member is expected to handle 30 support calls in a day. If given all the right tools at a remote workplace, he should still be able to handle 30 calls. If his output drops to a consistent average of 20 calls a day, this should set up a flag for the employee’s manager. Why has the output dropped? Are there additional tools the employee needs? Or is he wandering away from his desk to chat with neighbors or do errands?

Output will always tell the story and that’s what should be used to evaluate the success of a telecommuting program or a specific employee’s participation in one.

I also think that while in some businesses, telecommuting can be used as a reward for hard-working employees, in other businesses, it can be the way to do business.

After all, why do employers pay employees? To spend a certain number of hours sitting at a certain desk in a certain place? Or to get a job done?

Conclusion

These are my thoughts about something that has been on my mind for years now. My ideas are a bit disjointed and perhaps idealistic. But two of my three primary editors are full time employees for publishers who allow them to telecommute. One editor lives and works more than 1000 miles away from her main office. Both editors are able to get all of their work done in home-based offices. While this is just one example of telecommuting in action — editors in the publishing industry — there can and should be more.

Telecommuting can solve so many problems. Why don’t more employers consider it?

The Gravatars Are Back!

I add gravatars back to this site in a big way.

imageBefore I redesigned this blog, back in the days when it was still Maria Langer: The Official Web Site*, I added gravatars to the comments section of the blog. Gravatars are icons or avatars of individuals that are linked to their e-mail addresses. When someone with a gravatar posted a comment using his e-mail address in the appropriate field, the gravatar would automatically appear with the comment. If the gravatar changed in the future, it would also change on this site. Here’s what mine currently looks like.

This feature works with any site run by someone geeky enough to take the time and effort to set it up. With WordPress, it doesn’t take much time to do. Just the willingness to install and activate a simple plugin and modify some code in the comments.php file for the blog’s theme.

One of the reasons it took me so long to get this set back up was that I’m one of the few commenters who has a gravatar. I got a little tired of seeing [mostly] my face in the comments. It didn’t seem as if many other people were interested in this personalization feature.

Then Automattic (makers of WordPress) purchased Gravatar. I figured it would be more supported. And I was right. The Get Recent Comments plugin I use to list recent comments in the sidebar of An Eclectic Mind and Maria’s Guides support them. So I decided to enable that feature. From there, it took only moments to go the next step and put the gravatars back in the comments themselves.

So now it’s fully implemented on both of my main Web sites. And I’m encouraging people to go to Gravatar.com and get their own gravatars. And if you need help doing that, check out “How to Create a Gravatar” on Maria’s Guides.

I’ll be looking for your gravatars in the Comments of both sites.

* Read with tongue planted firmly in cheek.

Thoughts on Freelancing

An answer to a question posted on LinkedIn.

View Maria Langer's profile on LinkedInI was sifting through my e-mail in box this morning and found an update from LinkedIn. It’s the usual update that tells me what my contacts are up to. I saw that one of them had answered a question in the LinkedIn Answers area. It was a question that interested me:

Are most of the freelancers doing what they are happy to do?

The question went on to ask why we chose to be freelancers and, oddly enough, whether we’re “keen” to be freelancers if we have a full-time job. (Must be a Brit; don’t know anyone who uses the word keen that way.)

The question reminded me that there are a lot of non-freelancers out there, peeking at us from over the tops of their cubicles. They like what they see — people working their own hours and being their own bosses — but they don’t quite understand it. They think they want to be freelancers, but if they’re smart — like this guy is — they’ll do their homework first. His questions told me that he was just starting that homework. I wanted to help him get it done.

I logged into LinkedIn and offered the following response:

I started my freelance career in 1990 and haven’t looked back.

I like the idea that I get paid for what I do, not whether I fill space in a cubicle every day. I work harder now and get more satisfaction than when I had the big corporate job with the corner office.

Sometimes I work my butt off to get a job done on time. Sometimes I have multiple jobs requiring my attention. During these times, I work far more than 40 hours a week. But I’m getting paid for doing REAL work. And I’ll get more work based on how well I get each job done. I earn my pay and my job security.

When there’s nothing lined up that requires immediate attention or I’m taking a break between projects, I have the freedom to take time off and do the things I want to do. In my very flexible spare time, I learned to fly, I take road trips, I goof off. If a friend calls with an idea to spend the day and there’s nothing important on the front burner, I go. That makes freelancing worth it.

But there’s no such thing as a weekend anymore. If a job needs doing and the only day to do it is on Sunday, I work on Sunday. Simple as that.

You ask if we’re keen to be freelancing if we have a full time job. Don’t fool yourself — freelancing can be a full-time job. And don’t think about a freelance job if you have another full-time job. Isn’t your life more important than working 60 to 80 hours a week? Instead, let a freelance career replace a full-time job. Use it to improve your life, not make more stress.

But be prepared. When you’re your own boss, you’ll quickly learn the importance of getting the job done and making the client happy. If you screw up, there’s no one to blame except you. And there’s no one to rescue you, either.

Freelancing is not for everyone. If you’re a chronic procrastinator, stay in your cube — you’ll starve if you can’t deliver. If you’re afraid to sell your services or products, you’ll never make it as a freelancer. (There’s always something to sell and someone to sell to, even if you need to sell to the person who will sell for you.) If you think freelancing means a lot of free time without a boss looking over your shoulder, you got that wrong. The client or customer is the boss and you’ll probably work harder as a freelancer than you have in any other job you’ve ever held.

Is it worth it? I think so. But then again, I never did have patience for the 9 to 5 grind and its pointless office appearances.

(If telecommuting is available at your workplace, try that first. You’ll have the same regular paycheck and benefits and the same work but you won’t waste hours a day traveling to and from a central workplace office. Your quality of life simply has to improve — especially if your daily commute is more than an hour each way.)

Got something to add or perhaps a more specific question? Please use the Comments link or form for this post to share them.

Bribed

To make a holiday trip back east more palatable, my husband “bribes” me with two nights in Manhattan.

A few weeks ago, we started making plans for the holidays. I was given a choice: go back to New York to visit family for Thanksgiving or Christmas?

I chose Thanksgiving. My brother, who was trained as a chef, makes a great Thanksgiving dinner. A few years ago, I had a bunch of cheeses shipped to his house and we snacked on them with champagne while the turkey cooked. (Or while we waited for him to realize that he’d forgotten to turn on the oven and then waited for the turkey to cook.) It was a fun time with a small group of family members: my brother, his wife, his sister-in-law, my sister, Mike, and me. The next day, we went into Queens, in New York, to have dinner with Mike’s family.

Why Not Christmas

Christmas in New York is a crazy time. Traffic is maddening and the crowds are outrageous. And, to make matters even less pleasant, it’s usually cold and gray. So anytime you’re not snug in someone’s home or in a well-heated car, you’re shivering. Well, at least I am. (One of the top five reasons I left New York was the weather.)

I Love NYI do need to say that there’s something magic about midtown Manhattan at Christmas time. The tree and skating rink at Rockefeller Center, the window displays on Fifth Avenue, the smell of roasting pretzels and chestnuts, the steam rising from the manhole covers, the speeding cabs and blasting car horns on the avenues.

If I had unlimited financial resources, one of my homes would be in midtown Manhattan and I’d probably spend the weeks leading up to Christmas there. But that’s the only way I’d live in New York — if I had a ton of money and could elevate myself above those crowds and car horns and steam. Living down in it all just isn’t for me.

About Queens (the place, not the people)

Anyway, this year I chose Thanksgiving, fully expecting dinner at my brother’s New Jersey home again. Mike would invite his family to join us. That was the plan.

Except Mike’s family didn’t want to drive to New Jersey on Thanksgiving day. Instead, they wanted us to drive to Queens. I told Mike my brother wouldn’t want to do that. He said he’d ask. And then he did a sly thing. He called my brother’s wife and asked her. She, of course, said yes and managed to convince the rest of the party to come along. So we were going to Queens for Thanksgiving.

I don’t like Queens. And I certainly don’t mean to offend anyone who lives there. It just isn’t for me. I don’t see anything positive about it. I lived there for two years — in Bayside, in case you’re wondering — and did not enjoy that time at all. Living in Queens is like living in a buffer zone. Not quite real “city” like Manhattan but not quite “suburbs” like Long Island or New Jersey. It has all the unpleasantness of a big city with few of its benefits. And although there are houses like the ones you’d find in the suburbs, there’s little suburban atmosphere. In the two years we lived there, we had a car stolen and two cars and a scooter vandalized. (And Bayside was supposed to be a nice part of Queens.) Even if you find a pleasant pocket of homes on tree-lined streets, its surrounded by the same, miserable pseudo-city filth, traffic, crime, and graffiti.

(If you live in Queens and are outraged by my statements, accept my apologies. I really don’t mean to offend you — I’m just stating, as usual, my personal opinion. Use the Comments link or form to state your case on why I’m wrong. Just don’t expect to change my mind. I’ve been to a lot of places in 49 of this country’s 50 states — I’ve never been to Minnesota — and Queens is pretty darn close to the bottom of my list of places I might want to live. Like I said: it just isn’t for me.)

Yet every time we go back east, we go to Queens. That’s where Mike’s mom and sister and uncle still live. It’s tolerable on a regular day, but I knew it would be crazy with traffic and crowds on a holiday like Thanksgiving. (Did I mention the traffic? Well, it’s certainly worth mentioning again.) I didn’t want to go, but Mike had conned the rest of my family into it so I had no choice.

But I didn’t have to be happy about it.

The Bribe

Grand Central Terminal ConcourseHence, the bribe. Mike booked two nights in the Sheraton on 52st and 7th in Manhattan. Walking distance from Times Square, which I understand has been substantially cleaned up since I worked in the area 20+ years ago. (Did I ever mention the bum who touched my butt as I was walking up 7th Avenue at 41st Street at lunchtime one day? It was the first time I ever struck a stranger. Hmmm. It might be the only time.) Also within walking distance of Rockefeller Center, Grand Central (shown here), and numerous other interesting places.

The Municipal BuildingAnd with two full days to play tourist, I’d have a great opportunity to walk my old stomping grounds down in the financial district, City Hall area (including the Municipal Building (shown here), where I used to work), and Chinatown.

And eat. New York has the best restaurants. I’m especially looking forward to dim sum in Chinatown and a box of Ferraro’s Italian pastries from Little Italy. (They make the best rainbow layer cookies.)

I’m also looking forward to riding the subway (oddly enough) and to taking photos with my new lenses. I have some great ideas for using that fisheye lens on a subway platform. I hope to be able to show off the results here.

So I’m Happy

So I’ve been bribed and I’m happy about it. It’s the first time in years that I’ve really looked forward to going back east.

And as I told Mike this morning at breakfast, he’s going to have to get us a hotel room in New York for at least two nights every time we go back there.