And Another Thing…

I really shouldn’t surf the ‘Net.

Today was a cloudy day in Wickenburg. And I’m trying to get over a cold. So it made perfect sense to spend the day lounging around the house.

I don’t watch much television. There isn’t much on that I like. I have a DVR (like Tivo but for Dish) that I can use to record anything that interests me. Then, when Mike and I need to spend “quality time” together in the evenings, we can put on an episode of Modern Marvels or Nova or maybe even StarGate SG-1 and relax.

Mike was watching ball games all day. So running through a few recorded shows wasn’t really an option for me. (Yes, it’s true. We only have one television. I’m really serious when I say I don’t watch much.)

That left blogging, but I was pretty much all blogged out.

So I surfed. I don’t surf often, either. There’s more junk on the Internet than there is on television. But I do admit that there’s also more interesting stuff on the Internet than there is on television. And today I found some of it.

I read about the blogger who lost his job at Microsoft because he took a photo of Macintosh G5 computers on Microsoft’s loading dock and put them in his blog. I read about the journalist who finally met the blogger who had been slandering him for two years. I read about the high school student who was interviewed by the secret service because of an anit-Bush poster he’d made for a school project.

In between, read a summary of the controversial parts of the Patriot Act, took an IQ test, subscribed to a few NPR podcasts, listened to a podcast about the Dover PA Intelligent Design vs. Evolution trial (on Science Friday), ordered a few writing books and a helicopter calendar from Amazon.com, and made several trips to the kitchen to stir our crockpot dinner.

Then I started browsing through the political articles on Slate, Salon, and The Progressive. As you should know by now, my political leanings are quite a bit left of the current administration. Since the current administration is about as far right as it could get, that puts me somewhere just left of center. And the articles I read about current events — Harriet Miers, Carl Rove, Judith Miller, Iraq, and McCarthy-like incidents all over the country — made me wonder (again) what the hell is going on in this country.

What took the cake, however, was a review of Senator Rick Santorum’s book, It Takes a Family. This guy is really a senator? People voted for him instead of someone else? I’m obviously not the only person who is upset that a man with his beliefs is in public office. I found the Santorum Exposed Web site with lots more information about this self-righteous nut.

So now I’m far more politically up-to-date, even though I lost an entire day to surfing.

But hell, this is better than reality TV. It’s reality.

And you know that truth is stranger than fiction.

Land of the Free?

Think again.

Another example of how our rights are being questioned or stripped away from us.

On September 20, a high school student and one of his teachers were questioned by the Secret Service about a poster the student had created for a class project on — of all things — The Bill of Rights. The villain here is clearly a Wal-Mart employee — yet another reason to avoid the store. You can read the details here, along with over 200 comments by outraged readers.

Matthew Rothschild, the author of the article for The Progressive magazine and Web site, has been keeping a list cases on his “McCarthyism Watch.” If you’d like to get angry, be sure to check out some of the articles there.

I guess you don’t need to be a blogger to get in trouble for speaking your mind.

Outsourcing Blues

An actual transcript from a “technical support” chat with Microsoft.

Outsourcing telephone support jobs to cheaper foreign labor sources is one of the reasons my sister is currently unemployed. But that’s just one of the reasons I’m so opposed to outsourcing. The other is obvious from this actual transcript from a recent technical support session I had with Microsoft. This alone is one good reason to avoid buying products from companies that outsource their technical support.

Welcome to Microsoft Windows XP Chat Support
The Windows XP Chat Session has been accepted.

{Vinoth}Thank you for using Microsoft Windows XP Chat Support. My name is Vinoth. May I address you by your first name?
{Maria Langer}Yes.
{Vinoth}Thank you.
{Vinoth}Maria, how are you today?
{Maria Langer}I’d be better if I could get this thing to work.
{Maria Langer}Can I explain my configuration to you? It’s somewhat unusual.
{Maria Langer}I think knowing what I have here will help you.
{Vinoth}Maria, please do not worry, I will put my level best to fix this issue.
{Vinoth}Sure.
{Maria Langer}All the computers are networked via a wireless network on an Airport Base Station.
{Vinoth}Okay.
{Maria Langer}So I know the wireless part is okay.
{Maria Langer}The printer is an HP LaserJet 2100TN network printer.
{Maria Langer}It is connected to one of the Macs via an Ethernet cable and hub.
{Maria Langer}I cannot, however get the PC to print to the printer.
{Vinoth}Is your computer is connected to a Domain or a Workgroup?
{Maria Langer}Domain or workgroup. Not sure what you mean.
{Vinoth}Is the airport basestation is connected to any fileserver?
{Maria Langer}No.
{Vinoth}Okay.
{Vinoth}Just to make sure I have the correct information, could you please confirm the following information?
Case ID : SRZ050606001585
Email Address : mlanger@xxx.com
Phone Number : 928-684-XXXX
{Maria Langer}That looks right
{Vinoth}In case, if we need to contact you through phone regarding this issue, what would be the best suitable time (A two hour time slot with the time zone)?
{Maria Langer}Mornings are best. I’m here by 7 AM MST.
{Vinoth}We are going to troubleshoot this issue through chat and in case if we need to contact you through, can I take the suitable call back time as 7 am – 9 am MST?
{Maria Langer}Any time from 7 AM to 3 PM should work.
{Maria Langer}That’s a more precise answer.
{Vinoth}Okay.
{Vinoth}Maria, I understand that you want to install a network printer in your wireless network environment, is this correct?
{Maria Langer}Let me try this again.
{Vinoth}Okay.
{Maria Langer}I want to connect to an existing printer that is connected to a computer accessible via a wireless network.
{Maria Langer}Ok.
{Maria Langer}I guess the terminology would be to “add” a network printer to Windows.
{Vinoth}May I know how many computers connected in your network?
{Maria Langer}There are actually 3 Macs and 2 PCs, including my husband’s laptop in the other room. But I don’t access the Laptop.
{Vinoth}Maria, I understand that you have 3 Macs and 2 PCs and your laptop, currently the HP Printer is connected to one of the MAC and working correctly as a Local Printer, now you want to install that printer as a network printer so that you can give print from any one of this computer, is this correct?
{Maria Langer}Yes, but that printer is also working fine as a network printer among the Macs. Printer sharing is turned on on the Mac.
{Maria Langer}I don’t think it’s working as a “local” printer at all. They all access via the network.
{Maria Langer}The answer, according to the Apple support site, is to set up SMB/CIFS printer sharing.
{Maria Langer}There’s nothing about it in onscreen help.
{Maria Langer}http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1770.html
{Vinoth}Okay.
{Vinoth}Do you able to access that network computer through any of the other two Windows XP Desktop computers?
{Maria Langer}Yes.
{Maria Langer}The computer I’m trying to print from has no trouble “talking” to any of the Macs via the Wireless network.
{Vinoth}May I know the operating system of both the MAC and the Desktop Computer (XP Home or Professional)?
{Maria Langer}Mac = Mac OS X 10.4.1
{Maria Langer}PC = Windows XP Home
{Vinoth}Thank you for providing this information. Please give me 2 to 5 minutes, while I go through this case information. In the meantime, please read through the following:
{Vinoth}In the meantime, if for any reason you need to reconnect to Chat Support regarding this issue, please use your SRZ case number.

To reconnect, please do the following:
1) Open “Help & Support”
2) Choose to “Get Support”
3) Choose to “Get Help from Microsoft”
4) On the next screen, choose the option to “View My Support Requests”
5) Click on this SRZ Case number in the ID list and then select Chat.
{Maria Langer}Okay. Perhaps you can point me to a document with the following information:
{Maria Langer}”To print to your printer, Windows users must configure an SMB/CIFS network printer and use the Postscript printer driver, even if the printer isn’t a Postscript printer. Your Mac will translate the Postscript code into code the printer can understand. Have the Windows users see their Windows documentation for information on adding a network printer.”
{Vinoth}Okay.
{Vinoth}Now, all the computers in the network able to communicate with each other (both the Mac & Desktop Win XP) and the HP printer is working as a network printer and you can able to access the printer on all the MAC computer and now you want to share the printer so the Windows XP Computer can also access that computer, is this correct?
{Maria Langer}The printer is already set up for sharing, but the PC can’t “see” it.
{Maria Langer}In other words, I’ve done everything correctly on the Mac side. It’s the windows side I can’t get set up right.
{Vinoth}Does only the Windows XP Desktop computer unable to access the Printer or the MAC?
{Maria Langer}Yes.
{Vinoth}Does the MAC computer able to access this network printer?
{Maria Langer}Yes.
{Maria Langer}All of the computers can print to the printer EXCEPT THE WINDOWS PC.
{Vinoth}Okay, please give me 5 to 7 minutes to research this issue.
{Vinoth}Thanks for waiting. I appreciate your patience.
{Vinoth}Maria, since the printer is connected to one of the MAC, it lies under out of our Windows XP Support boundary, but still I will my level best to fix this issue.
{Vinoth}I’m going to research this issue for you now. It could take up to 5 to 8 minutes to check every possible avenue for a resolution to our issue. If you need to step away from the computer for a few minutes while I’m researching it, please feel free to do so. Your patience and co-operation is highly appreciated.
{Maria Langer}THIS IS BULLSHIT. The problem is, you don’t understand English.
{Maria Langer}While I was waiting for you to decipher the information, I FIXED THE DAMN PROBLEM.
{Maria Langer}Why do you think I have FIVE MACS and only one PC?
{Maria Langer}Because I’m sick of dealing with support people who will use any excuse they can to NOT answer a question they don’t understand.
{Vinoth}I am sorry for the inconvenience.

At that point, I left the chat.

Subsequently, Microsoft tried to contact me several times to talk to me about this session. I refused to talk to them.

It’s a shame that one of the biggest companies in the world, owned by the richest man in the world, turns its back on the U.S. public by outsourcing jobs to people who don’t even have the basic communications skills needed to get the job done.

I’d ask everyone to boycott Microsoft, but we all know how impossible that is. Instead, I ask that if you have a similar experience, write to Microsoft to complain. Let them know that U.S. customers want to be supported by U.S. workers. Keep jobs for American companies in the U.S.

Public Sacrifices for the “War” in Iraq

A story on NPR triggers some thoughts about U.S. activities in Iraq.

I was listening to NPR (National Pubilc Radio) today when they played a segment about whether people thought the general public should be sacrificing more during the war in Iraq. The topic, and the responses the reporter got from members of the public, really bugged me.

First of all, I thought the war in Iraq was over. Didn’t George W come on national television over a year ago and tell us that the war was over and we won? I’m still trying to figure out what our people are still doing over there (other than dying, getting their heads messed up, or embarrassing the rest of us by treating prisoners badly).

Second was the topic itself. The NPR reporter was apparently trying to draw some kind of comparison between our activities in Iraq and our participation in other wars, like World War II.

During WWII, the American public made many obvious sacrifices, such as the rationing of fuel and other commodities, required blackouts, and the participation of women in the workplace. This was required and, to my knowledge, accepted without much question. We were fighting for our freedom, striking back at an enemy that had struck us first (in the case of Japan), ensuring our own future. Many, many Americans died in that war, but they died to keep America free.

Our activities in Iraq are completely different. It is now commonly accepted that the excuse we used to attack Iraq was invalid — there were no weapons of mass destruction and our government probably knew it. Sure, we took a brutal tyrant down, and that has to be good for the people he oppressed. And yeah, terrorists probably took refuge in Iraq, where they planned attacks on us and our allies. But I’ve said it before and I’ll say it again: I believe our war in Iraq was a ploy by George W to get our minds off more serious problems at home: the economy, health care, and energy. It saddens me that 1,700 Americans (so far) had to lose their lives — and many others had to sustain serious injuries — just so the flag wavers could brag about how powerful we are.

The problem this past week was that opinion polls showed that George W is losing support for our activities in Iraq. More than half the U.S. population thinks we should get out of Iraq and some people who once thought it was a good idea to go there in the first place now think it was a mistake (duh). George W loaded up his fire extinguisher and tried to put out these fires with a speech at a military base. He wound up pissing off a lot of people with brains, people who took offense to his mention (seven times) of 9/11.

Hello? George? 9/11 has nothing to do with Iraq.

Which brings me back to the original topic of this entry: sacrifices. The NPR reporter’s take was that the average American doesn’t really think much about the war in Iraq because he/she isn’t making any sacrifices. So she went to the WWII Veterans and the Vietnam Veterans monuments in Washington D.C. and interviewed a few tourists. The comments were diverse and indicated to me how Americans are completely missing the point.

For example, one high school student said that there are kids at her school who cut class as an antiwar protest. But she says they really cut class because they don’t want to go to class. (I don’t know what this has to do with sacrifices. Maybe it’s just an indication on the inability of young people to answer a simple question.)

Another man, who’d fought in Korea (I think), said that Americans don’t need to make sacrifices for the war. The servicemen and women are doing their jobs so we don’t have to sacrifice anything.

A couple said that they sacrifice by spending a little more time in prayer, praying for our soldiers and the Iraqi people.

Another woman used up a bit of airtime by reminiscing about ration coupons during WWII.

None of these people, of course, actually knew anyone who was currently in Iraq.

Then came a bunch of women from Mississippi. They had sons or cousins or brothers or nephews overseas in Iraq. One mother, who was obviously at the verge of tears as she spoke, said we need to send letters to soldiers. Her son says that at mail call, the people who don’t get letters have really disappointed faces. Listening to her voice, always on the verge of breaking down, brought tears to my eyes. This woman could lose her son as so many other mothers already have. For what?

Of course, the thing that the NPR reporter and the people she interviewed are all missing is that the American people are making sacrifices. We’re making sacrifices every day.

What?

Do you know how much this war is costing us? I don’t know an exact number (not having access to the Internet to look it up), but I know it’s a very big number. Billions of dollars. Wouldn’t it be nice if we could pour some of that money into health care? Renewable energy research? Education? The arts?

Can you imagine the kinds of things we’re missing out on because so many of our tax dollars are being used to pay for a war that isn’t doing us any good?

Why doesn’t the NPR reporter see this? Why didn’t any of the people she spoke to see this?

And what happens when the money runs out? Does the government simply go further into debt, thus ensuring that the next few generations of Americans will continue to pay for this war? Or will the government simply raise taxes, in the name of freedom and democracy, expecting us to tighten our belts and do without?

And what of the Americans who have died? Haven’t their families — wives, husbands, children, mothers, fathers, brothers, sisters — made some sacrifices? Or the men and women who return with serious physical or psychological problems? Haven’t they made some sacrifices?

Am I the only one seeing this?