Networking – Part I: Doing It the Old Fashioned Way

When it works…and doesn’t work.

HandshakeI’m a strong believer in networking as a way to build strong relationships with clients, customers, and colleagues. I’ve had some success with it, which is probably why I think it’s such a good thing.

But as times change, so do business techniques. The internet’s social networking features are grabbing hold and changing the way we network. Is it for the better? In this multi-part series, I’ll explore some networking concepts and services as I see them.

Real Networking in Action

For example, suppose I fly for an aerial photographer named Adam. Adam is working for Charlie’s company and has hired me to fly him around while he takes aerial photos of Charlie’s housing development under construction. During the flight, I’m impressed by Adam’s equipment, ability to give me clear instructions, and obvious know-how. He’s a professional, someone I feel privileged to work with. At the conclusion of the flight, I see some of his shots and they’re really good. I observe the way he works with Charlie and Charlie’s response. Everything I see is positive.

Three months later, I get a call from John who is interested in getting some aerial photos of a local mall where his company’s about to build a multistory parking structure. He’s been referred to me by Pete, a past client, and wants to know if I have a photographer on staff. I don’t, I tell him, but I know a photographer who’s experienced in this kind of work. I offer him Adam’s contact information, then, after hanging up the phone, send Adam a quick e-mail message to let him know that John might call.

The hope, of course, is that Adam appreciates the lead and uses my company for the flight. If I’ve done my flying job right, he’s recognized me as a professional who is capable of getting the job done. So perhaps Adam might recommend my company to another client who needs an air-taxi from Scottdale to Sedona. Or a gift certificate for a tour of the Phoenix area.

The result of my networking activities is that Adam and I both get additional business.

When Networking Goes Bad

Too often, these days, people have the “what’s in it for me” attitude. If they were in my shoes, they’d expect some kind of cash compensation — a sort of commission — from Adam if he got the job with John. They don’t realize that Adam might be working too close to cost to be able to cut them in on the action on such a small job. So Adam doesn’t take the job and they both lose.

Or there’s a confidence problem. Instead of offering Adam’s contact info to John, they’d try to broker a deal to keep themselves in the middle. They’d be worried that Adam might prefer using a different helicopter operator and that they’d lose John to someone else. But John may prefer to speak directly to the photographer to make sure the photographer meets his needs. When he can’t get in direct contact with him, he looks for his own photographer who might just have his own favorite helicopter operator. Again, they both lose.

I don’t have these problems. I’m not greedy and I have enough confidence to know that I can do the job satisfactorily. I pride myself on having a good relationship with all of my clients. I get a lot of repeat business to confirm that I’m doing something right.

How a Commissions Structure Fits In

I do need to make a few quick comments about commissions. I don’t want you to think that I’m completely opposed to paying commissions for leads. On the contrary: I work with several outside individuals and organizations who refer customers to Flying M Air in return for monetary compensation.

For example, I work with hotel concierges and pay them a 10% cash commission for hotel guest they book on one of my flights. (With tours starting at $795 in the Phoenix area, that’s not a bad take for making a phone call.) I also work with an individual at an aviation-related business who refers potential clients to me when her company cannot meet their needs. I send her a gift card purchased locally for each call that turns into a flight.

The main thing to remember here is that these people and organizations are not colleagues or clients. They do not have a business relationship with me other than as commissioned referrers. I think of them as a marketing arm of my company. This isn’t networking. It’s marketing and sales.

Next Week

That’s all I have to say — at least for now — about networking the old fashioned way.

Next week, I’ll start my discussion on Web 2.0’s social networking features with a look at LinkedIn and how I see its role in real networking.

In the meantime, why not take a moment or two to share your thoughts about networking. Do you do it? Has a referral really benefited you in the past? Use the comments link or form for this post to share your experiences.

Could it be? Piracy site shut down?

To early to be sure, but not too early to hope.

Last night, before shutting down for the night, I decided to check a pirate Web site I’ve been monitoring to see if any new ebooks had arrived. I’ve been finding my books — and the books of author friends — on a number of pirate Web sites, but one of them was especially blatant and offensive. It listed literally hundreds of ebooks and complete training DVDs by dozens of publishers and scores of authors. If you can’t figure out why this bothers me, read this.

After a long wait, an error message appeared in place of the site’s home page:

ERROR
The requested URL could not be retrieved
While trying to retrieve the URL: http://[omitted]/
The following error was encountered:
* Connection to [omitted] Failed
The system returned:
(111) Connection refused
The remote host or network may be down. Please try the request again.

I tried a few more times and got the same result.

Then my normal state of paranoia set in and I thought that the site’s owner may have blocked my IP address. I’d been checking the site with an alias user ID that pointed to a domain name I never use for personal stuff. But I didn’t mask my IP address. So I asked Jonathan at Plagiarism Today to try. He got the same result (and taught me a trick for checking for IP blocking another way).

About the Site

The site was hosted somewhere in Asia or the Pacific, although the guy who ran it wrote in perfect English. So there wasn’t much to be done as far as DMCA notices to the guy’s site hosting ISP.

Most of the pirated files were being hosted on a Germany-based free file hosting site. That site’s gimmick is that people can download one file at a time unless they pay for a “premium account.” So I think one could make a good argument that the hosting company was selling access to our files.

To the hosting company’s credit, they made it pretty easy to get the files taken down. All I had to do is get the complete URL to the file and send it to them via an online form. Within 24 hours, the link simply stopped working. So even though the pirate site still listed my ebooks, none of the download links would work. To me, that was almost as good as taking the whole site down.

Take Down!

Join us in our fight to stop ebook piracy! Authors Against Piracy is a private Yahoo Group dedicated to educating authors on how they can find illegal copies of their books online and get them off. We can make a difference!

But I do have reason to hope that the site may have been taken down. When I saw the extend of the copyright infringement there, I was outraged. I spent almost two full days contacting authors and publishers to tell them about what I’d seen. Among the publishers I contacted were Pearson, McGraw-Hill, O’Reilly, Symantec, Lynda.com, and Total Training. I thought that if I got some big guns out against this guy, he’d get taken down.

And maybe it did work. Maybe one of them threw a big enough legal staff at either the site owner, his ISP, or the file hosting sites to get the whole thing taken offline. Or maybe just having all those publishers and authors going at him with e-mail and other communications made him realize that his efforts to earn a few dollars by setting up illegal downloads just wasn’t worth the hassle of fighting all these people.

Whacking Moles

I don’t care what the reason might be. I just rejoice in the possibility that we may have succeeded in “whacking this mole.”

Because as one of my publishers pointed out: “Trying to stop these guys is a game of whack-a-mole. You hit one and another one pops up.”

I agree. But there are more people and resources on our team than on theirs. If we work together, we can keep those moles in their holes.

Declaring RSS Feed Bankruptcy

When there are just too many posts to read.

When I started subscribing to feeds about a year or so ago, I only subscribed to a handful and quickly read through the new posts each day. In fact, I recall asking other readers for suggestions on feeds I should subscribe to.

Things change. I began accumulating feeds. I use endo, an offline feed aggregator, and I’m very pleased with it. It sucks down my feeds each morning when the computer starts up and presents them to me as I’ve organized them, so I can read them at my leisure.

Unfortunately, I started subscribing to a number of feeds that put out 5 to 10 new posts a day. And there were more than a few days that I didn’t read any new posts. And then days when I felt rushed and put aside certain feeds for another day. And another day.

The problem got serious. At one point, I had over 2,000 unread posts in endo. Not acceptable. I killed off a bunch of feeds that were just too heavy with a low percentage of content that actually interested me.

But today I decided to take drastic steps. I went into endo and deleted any unread post that hit the Web before August 1. That brought 1300 unread posts down to 124. A much more reasonable number.

Did I miss great content? Possibly. But one of the things I’ve noticed — especially in blogs about blogging — is that the same basic topics come up over and over again. If you missed the “5 Ways to Energize Feeds” this week, you’ll catch the “7 Ways to Make Your Feed Pop!” next month. You get the idea. Same old, same old. You can read this stuff for two months before it starts to recycle with very little content that’s really new.

Hmmm…I feel a new topic coming on. I’ll have to put this on my list of things to write about here.

After I’ve gone through those 124 posts waiting for me in endo.

Blog Post Length

Is there a “right” length?

RulerI’ve recently been involved in a discussion with another blogger — we’ll call him Tom — about blog post length. Tom has instituted an “aside” feature in WordPress that applies different formatting to very short posts that he’s identified as “asides.” But the length of his “short” posts is still longer than the length of other bloggers’ average posts.

And while the different formatting of asides comes through on Tom’s site, there’s no differentiation on his blog’s RSS feed, which is how I normally read his blog. So to me, Tom’s blog just suddenly started getting posts that were short, along with the other ones that were relatively lengthy.

Anyone who’s been reading this blog for a while knows that my blog posts range from a single bullet items for a “This Just In…” link (which, by the way, is created automatically by del.icio.us) to 2,000+ word ramblings. That’s why I didn’t think it mattered how long a post was. It doesn’t really matter to me.

But Tom had made a distinction between his shorter posts — perhaps 150-200 words in length — and his longer ones — which probably approached 1,000 words. And that got me thinking (which is always a dangerous thing): what’s the “right” length for a blog post?

The Argument for Long Blog Posts

A long blog post, one can argue, shows that a lot of thought and effort has gone into the topic. The blogger started with an idea, perhaps jotted down some notes about points he wanted to cover, did some research that resulted in useful links, and wrote up the post.

This is [supposedly] what we browse the Web for. Anyone can grab a few links and call it a blog post. But how many people can actually write something original based on an idea and references on other sites and blogs? Surely fresh content backed up with links to references has good value. And that’s what serious bloggers should be striving to create.

The Argument for Short Posts

Short posts can have a certain wham-bam-thank-you-ma’am quality to them. You get a thought, you share it, and you move on to the next thing, leaving the reader to think the rest out for himself. If what you’re sharing is compelling enough, the reader might follow whatever links are included to learn more or do some other research or thinking on their own.

While that might be good for readers who like to think for themselves, I’m not convinced that all of them do. They want the blogger to do the brainwork and report the results. After all, if they wanted to do their own serious thinking and research about a topic, they’d likely become bloggers themselves.

Again, this all depends on the blogger. Some bloggers can, in a short post, put a new spin on a topic that’s been explored by others. Those blog posts are a real pleasure to read.

Other bloggers seem to simply rehash the thoughts of others. You know. Soandso says this and whosewhatsit said that. Here are the links.

Oddly enough, a blogger’s success does not appear to be tied into how well he can come up with original content. Many popular bloggers fill their blogs primarily with links or brief commentaries about other bloggers’ conclusions, without adding much food for thought. Yet they continue to gain a following, for reasons I can’t quite comprehend.

My Argument

My argument is that it doesn’t really matter how long a post is, as long as it provides something of real value to the reader. Does it make him think? Does it give him fresh information? A new way to look a topic?

If the answer is yes to any or all of those things, what difference does it make how long the post is?

My Problem (or one of them, anyway)

But Tom got me thinking hard about post length. And although he’s worried that his asides are too short to be considered posts, I’m worried that my posts might be too long.

My problem is that my blog posts are often a bit too original, based on my own personal experiences. Although they tend to be peppered with appropriate links — when I find them — if you’re looking for a blog post based on someone else’s post or one that’s heavily cross-referenced to others, you’ve definitely come to the wrong place. I’m on another planet sometimes — planet Maria, perhaps — and I draw from the well of useless (or sometimes useful) information that’s in the atmosphere there.

To further complicate matters, my blog posts tend to be very long at times, almost to the point of becoming pointless ramblings. (Yes, I do know this. Sorry. I can’t help it.) If I get an audience for the title, how many members last through the whole post? Even I don’t have the patience to read blog posts as long as some of the ones I write. So clearly, there’s a limit on length.

My Solution (to this problem, anyway)

My solution to the problem is to break up long posts into shorter, multi-part series posts. I’ve already done this with my post about Copyright for Writers and Bloggers. And the other day, I actually went back and broke up my post about Copy Editing, which was insanely long and rambling.

There are two benefits to this:

  • My long posts get broken up into more easily digestible pieces. Now I don’t have to worry about keeping my audience’s attention for 2,000+ words.
  • I can schedule parts to appear in the future. This is a great WordPress feature. Although I usually write multi-part posts in one sitting, they don’t have to appear all at once. That means I might even get a day off from blogging.
  • On the off-chance that I’ve interested a new visitor in the topic of a multi-part post, he may just come back to read the remaining parts. Or, better yet, subscribe to my feed to have them delivered to his reader.

Did I say two benefits? I obviously meant three.

That’s Enough!

And on that note, I think I’ll draw this post to a close. After all, if I keep typing, I’ll just have to chop it into multiple parts.

Why I Use a Test Mule

One good reason not to load beta operating system software on a computer with real data on it.

Today, while working with a certain beta operating system, I managed to lock myself out of my user account.

Well, I didn’t do the locking. The computer did. An error occurred as I was logging in, right after disabling its heavy-duty file security feature. It decided it didn’t like my password, and although it liked the master password I entered for the computer, it didn’t like the idea of me changing mine to one that would work.

Result: I couldn’t log in as an administrator, so I couldn’t do much of anything with the operating system — including accessing my files.

This brought my entire workday grinding to a halt. Thank heaven I pulled those screenshots off before I clicked that button. They’d be goners.

Now if this were my main production machine, I’d be going bonkers right about now. I’d be freaking out. I’d be so glad I’ve been faithfully backing up all my important files all over the place. But I’d be really POed that I had to reinstall everything from scratch.

But it isn’t so bad when you’re dealing with a test mule. That’s a computer that exists solely to run software in a test environment.

Like beta operating system software.

The computer has hardly anything on it, so losing the hard disk contents isn’t a big deal. Just reformat and reinstall. I’ve already installed betas three times for this book and I’m sure I’ll be doing it again before the software is finalized. Not a big deal.

As I write this, the installation DVD is starting up the computer. I had to fool it into booting from that disc, since I’d normally need to enter my password to restart with the boot disk inserted. (I got to use that Option key trick I wrote about earlier today in an emergency situation.) I figure that just before bedtime, the installation will be complete.

Tomorrow, I’ll pick up where I left off.