Blood-Sucking Leeches

Another parasite.

Interested in my thoughts on Groupon? You need to read this instead.

Earlier this year, I wrote about one of the many parasitic organizations that earn revenues solely by selling services provided by other people. I call them the parasites of the tour industry because they live off our hard work and require us to compete against ourselves.

The BillToday I was contacted by a similar organization. This one, which I refuse to publicize with a company name or link, gets businesses to offer special deals on goods and services on the organization’s Web site. They sell the deal and then take a “commission for the use of the platform.”

The commission? 40%!

Of course, I didn’t get that information from the caller. She assured me that the service was free. She said she’d send me a link so I could check it out. She said she looked forward to having a conversation with me about it. I wondered: aren’t we having a conversation now?

I had to visit the site, poke around, and discover the commission fine print. Then I called her back. She was surprised — she hadn’t given me her phone number. But I have caller ID, so it wasn’t tough to call back. I asked point blank what the rate was and she said they do a 60/40 split. I’d get 60%.

Let’s do the math. Today’s special offer is 50% off on rock climbing for a Phoenix-area rock climbing “gym.” The price: $8. So the original price must be $16, right? But what are the rock climbing people getting? $4.80 on something they’d normally get $16 for. That’s a 70% discount. Those folks must be pretty desperate for business.

I don’t even need to do the math to know that I can’t work with these people. My margins are far less than 40%. That means that even without a special discount for buyers, I’d lose money on every sale just by paying the commission. I told her not to bother calling me again; I wasn’t interested.

The next time you find a Web site that offers smoking deals on goods and services, take a minute to consider the struggling small business owner on the other end. When you take advantage of one of these offers, you’re not buying directly from the business owner. You’re buying from a middle man who’s taking a piece of the pie. 40% is a huge piece. What’s that business owner going to wind up with?

The crumbs left behind by a blood-sucking leech.

Construction Time-Lapses

More time-lapse fun.

Here are two time-lapse movies I’ve done this month.

The Backhoe time-lapse shows my neighbor putting in his new driveway. Frankly, I liked the driveway he already had. Why tear up all that nice land?

The House Framing time-lapse was done today. My other neighbor has been framing his house for about a week. I’m kicking myself for not starting these sooner. I hope to make new time-lapses for this project for the rest of the week, so stay tuned.

Cherry Chutney

A twist on my Mango Chutney recipe.

I love chutney as a condiment with grilled pork and roast turkey (instead of cranberries). There’s always a batch of mango chutney in my fridge at home. Unfortunately, when I left with my RV for the summer, I forgot to bring some along. But since I’m currently surrounded by cherry trees with ripe fruit, I figured I’d try making cherry chutney for a change.

Cherry ChutneyI found a recipe for cherry chutney online and made a batch of it. It had some major differences from my mango chutney recipe — for example the inclusion of onion, spices, and mustard seed — and I had mixed feelings about the result.

Yesterday, I decided to try again by simply substituting cherries for mango in my mango chutney recipe. The result was quite tasty. Here’s the recipe as I made it.

Ingredients:

  • 1-1/2 pounds cherries, pitted and cut in half or quarters. I’d picked the cherries the night before, choosing small fruit from the tree since I knew my client wouldn’t pick and sell it. (Shame to see it go to waste.) The small fruit fit well in my cherry pitter and most cherries didn’t need to be quartered; halved was enough. If cherries aren’t in season, you could probably use frozen. Do not use cherry pie filling.
  • 1 cup golden raisins. You can use the regular kind if you can’t find golden.
  • 1 cup packed brown sugar. This is an excellent recipe for using up brown sugar that has solidified in an improperly closed bag. But fresh brown sugar won’t hurt it.
  • 1/2 to 3/4 cup vinegar. I usually use white vinegar, but the only vinegar I had available was apple cider vinegar (from the other recipe). Didn’t hurt this recipe at all.
  • 1 jar (2-7/8 ounces) crystallized ginger, finely chopped. I don’t know what kind of jarred ginger my source recipe is talking about. This time, I found crystalized ginger in a 6-oz bag and used half of it.
  • 1 clove garlic, chopped. I cheated this time and used about a teaspoon of jarred chopped garlic.
  • 1 teaspoon salt. This time around, I skipped the salt.

Instructions:

Place all ingredients in a sauce pan and heat to boiling. Reduce heat and simmer uncovered for about an hour or until slightly thickened. Remove from heat, cool. Place in a sealed container — a canning jar works well for this; I avoid plastic for anything I want to keep long term — and store in refrigerator. It will stay fresh and edible for quite some time. Serve with pork or roast turkey (as discussed above) or Indian curry dishes.

Yield: Approximately 4-5 cups.

Warning: It does not smell good while cooking.

Technical Support FAIL

Staff that can read, understand, and reply to requests in English would be helpful.

Two weeks ago, I needed to access a restricted area on a Web site operated by a major software vendor with beta software I needed. I’d been given an invitation link that should have gotten me access, but it didn’t work.

After searching the site, I finally found a link I could use to send feedback. Because I’m under nondisclosure for this project, I’ve redacted some of what I sent, but you can get the gist of it here:

I’m supposed to have access to the [redacted software] beta. I got an invitation. I filled out the form and it said the invitation was invalid. My contact is [redacted contact], at [redacted PR firm]. The error code I got when I tried to get a product key following the instructions of my [redacted PR firm] contact was 2f1dc2b1-4e83-4dc5-8c3b-8988079801af. I need access to the software. Can you please help me?

Several days later, I got the following response:

Hi Maria,

The reason you are getting this error is because the [redacted acronym] with which this invitation is associated is no more a valid [redacted acronym] hence to fix this you need to follow following steps:

1. The account for which the [redacted acronym] no longer exists will need to be merged with an existing (valid [redacted acronym]) account ,
OR
2. You need to create a new registered account in [redacted service] with which, we can merge this existing account.

Thank You!

[redacted name]
[redacted company] Team

I had no freaking idea what this meant, so I responded:

This information does NOT help me. I cannot get the software. Can someone PLEASE help me resolve this? It’s been going on for nearly a week and I NEED the software ASAP.

Nearly two weeks have gone by. In the meantime, I was suddenly able to access the software. I no longer had a problem. Yet today, I got the following message:

Hi Maria,

The reason you are getting this error is because the [redacted acronym] with which this invitation is associated is no more a valid [redacted acronym]. Every invitation is associated with users valid [redacted acronym] and in your case there is no [redacted acronym] a/c showing and hence to fix this issue there are 2 steps:

1. You give us a valid registered [redacted acronym] and we will merge it with your account for which the [redacted acronym] no longer exists. OR
2. You need to create a new registered account in [redacted service] with which, we can merge this existing account.

By merging we here means that all the permissions which your original [redacted acronym] had will be transferred to this new [redacted acronym] of yours.

Thank You!

[redacted name]
[redacted company] Team

Look familiar? It should. It’s almost exactly the same message I got two weeks ago. It’s even purportedly from the same person.

One thing is obvious to me. The support system of this major software vendor is broken — possibly because it’s hosted in India where the people sitting at keyboards don’t understand English. They might consider getting some English-as-a-FIRST-language support staff to help their English-speaking customers.

What’s More Important: Your Beliefs or Your Follower Count?

Should you really be worried about losing followers for voicing your opinion on blogs and social networks?

About two weeks ago, I linked to a story on NPR.org titled “Redefining Empathy in Light of web’s Long Memory.” The basis of the story is the sad fact that people have been losing their jobs or having old personal information resurface publicly because of information posted on the Web. This information isn’t usually damaging when looked at objectively, but when taken out of context or examined through magnifying glasses wielded by small-minded people, they can be embarrassing — or in one instance covered in the story, ruin someone’s life.

I linked to the story on Twitter because a very close Twitter friend, who is new to social networking, had been making foolish comments on Twitter and Facebook — comments far more likely to get her in trouble than the examples in the story. But it was another Twitter friend who replied:

That article is a good reason for not posting politics or religious views online. I’ve had followers drop me for posting religious

The tweet was cut off by Twitter’s 140-character minimum, but you can end it with the word “views” or “articles” and you’ll get the gist of what he was saying.

Indeed, I know exactly what he means. Although he and I share general religious views — that is, we’re non-believers — he had a tendency to link to the more radically inspired content online, content that could be seen as seriously offensive by believers. (Hell, some of it even offended me to the point that I stopped following his links.) While it’s one thing to read and link to logic-based arguments against religion by the likes of Richard Dawkins and Sam Harris, it’s quite another to read and link to “radical atheist” content. It’s one thing to say, “I don’t believe and here’s why;” it’s another to say “You’re a moron for believing.”

I did notice that he’d stopped tweeting so many of those links, but it wasn’t until his response above that I realized why.

And this got me thinking about something else: why we blog or participate in social networks.

Does Follower Count Matter?

Follower count is never something that concerned me — especially on Twitter. The vast majority of people on Twitter don’t actively participate. How can they when some of them are following hundreds or thousands of people? Twitter would become a full-time job if you actually read the tweets of more than 100-200 people.

(This, by the way, is one of the reasons I’ve never followed more than 140 people at a time and am constantly dropping noisemakers in favor of thought-provokers. I actually read the tweets in my timeline. You can read more about my thoughts on the follower count game in “Twitter is NOT a Popularity Contest.”)

So if so few followers actually read and respond to what you say, the overall value of followers is diminished. You’re not networking when the communication is ignored. That leaves me to wonder why people should actually care about how many followers they have.

After all, it’s not the quantity of your followers, it’s the quality. I’d rather have just 10 followers who interact with me daily than 5,000 followers who seem to ignore everything I say. It’s the networking aspect of Twitter that attracts me.

Should Your Social Networking Activities be a Lie?

So that brings up the more serious ramifications of my Twitter friend’s tweet: changing what he tweets to preserve follower count. Even though he reads radical atheist content and obviously feels strongly about it — strong enough to share it, anyway — he stopped sharing it because he doesn’t want to lose followers.

“…a good reason for not posting politics or religious views online…” are his exact words. But I’ll argue this: if your political or religious views are important to you, why should you hide them? They are part of your personal makeup — they’re what make you who you are. To pretend that they’re not is akin to lying about who you are.

To omit them from your social networking activities will prevent you from finding other people who share the same views you have. And isn’t that why we participate in social networks? To meet and interact with people who share similar views?

The Special Case of Bloggers

Bloggers, of course, face this dilemma in a much more magnified way. Our blog posts aren’t limited to 140 characters a pop. We can go on and on about any topic we like, linking to content, quoting content, opining on the values of that content. We can make complex arguments for or against anything we like. Or we can simply share a link and let our readers do their own homework, forming their own opinions about a topic without help from us.

Either way, the blog post is out there and it stays out there. It’s not 140 characters that flit through the Twitter timelines of the people who follow us, disappearing almost as quickly as they appeared. It’s out there, archived, accessible, searchable. There are comments associated with it, RSS feeds that direct to it, other blogs (and even feed-scraped sploggs) that link to it.

Should bloggers be concerned about sharing their opinions on controversial topics such as politics and religion?

It all depends on what they’re trying to achieve with their blogs. If their blogs exist to voice opinions on these topics, being shy would defeat their purpose. If their blogs exist as a personal journal of what’s going on in their lives and minds (like mine does for me), hiding their thoughts about these things — especially when these things are important to them — would be akin to putting up a false front to their readers — and betraying themselves. But if their blogs are intended to showcase a product or service or way of life, adding their opinions on non-related controversial topics is probably not a good idea.

The Importance of Being True to Yourself

And then there are people like me: people who have non-mainstream opinions but, because of their work, should probably present a mainstream face to the public. I’m sure there are a lot of us out there, but it was only recently that I found someone with a situation so similar to mine that I took great comfort in his blog’s existence. (I’m referring to Ted Landau‘s Slanted Viewpoint.)

While I don’t consider my opinions extreme, I know they’re not mainstream. They are shared by quite a few people, but usually not the outspoken ones you see on television. (It’s ironic to me that the “conservatives” are the loudest, most outspoken Americans; what’s that about?) Still, when I write a blog post voicing my opinions about something like religion or politics, I get a lot of nasty, hateful feedback from readers who seem to have gone out of their way to visit my blog and blast me. The most obvious example, which amazes me to this day, is the outrage of “Christians” over my post, “The Bible in the Refrigerator.” These people got so abusive in comments that I had to shut the comments down. (And don’t bother entering a comment about that post here; it won’t appear.)

So what do I do? Betray myself by pretending not to be outraged by the stupidity and ignorance I see in today’s world — just to make the mainstream happy? Pretend that I’m not offended by having someone else’s religion thrust on me every day of my life? Pretend that I’m content with a political system rendered ineffective by partisanship bullshit?

Does the world really need yet another middle-of-the road blogger? I don’t think so.

But what’s more important is this: Do I pretend I’m someone I’m not just to maximize the appeal of my blog to readers? Do I sell myself out just to give all the “fans” of my books a warm and cuddly feeling about me?

The answer, of course, is no. Because just like Twitter follower count, the number of blog readers or subscribers is meaningless to me. What matters is the quality of the readers, not the quantity. I want my blog read by people who are smart, people who can think, people who can comment with their opinions — whether they agree or disagree — in a clear, unoffensive way that furthers the discussion and makes me — and other readers — think.

So I’ll put that question to everyone who participates in social networking: What’s more important, your beliefs or your follower count?