I finally make the long cross-country trip back to my boat.
I booked my flight back in June, using miles to get the best deal and best seats for the Wenatchee to Seattle to Washington DC (Dulles) trip. I got confirmation that yes, for the third time in a row, my pups would be able to fly together in their large kennel in the belly of the plane. They’re sisters and have never been separated and I’m not about to separate them on what would be a 9-hour ordeal through baggage claim.
It’s All Good — Until It Isn’t
My most excellent neighbors, Sandy and Gary, took me to the airport Friday afternoon. I had two medium carryons, one of which holds my entire jewelry inventory, and a little back pack with my laptop, iPad, cables, and snacks. To be checked was my enormous folding wheelie bag and the dog kennel.
The Alaska Air counter staff weighed in that big wheelie bag and I was thrilled to see it was only 49.8 pounds. (Over 50 pounds and they start charging even more than their already outrageous baggage fees.) That was one worrisome detail removed from the stack of them in my mind. I produced the dog health certificate, which I’d gotten (as required for checked dogs) a few days before. But counter staff didn’t touch it. They had a problem with two dogs going into one kennel.
Alaska Air Doesn’t Care
Long story short, the Alaska Air ground crew didn’t care that I had confirmation on my phone in the form of a text message from their Customer Care folks. They didn’t care that I had done this three times before with departures from Seattle, St. Louis, and Dulles. They didn’t care that I only had one kennel and that the dogs had never been separated and that I had car reservations in Dulles for that night. Or that my house sitter had moved in and and I’d have no where to sleep that night. Frankly, they just didn’t care about how their interpretation of a rule was going to — forgive me — totally fuck up the travel plans I’d carefully made way back in June to avoid the kind of surprises they were throwing at me.
Well, that isn’t fair. Two of the women and one of the men working there did care. But the one that looked like a witch and was apparently in charge of saying NO didn’t give a damn at all. Gotta follow those rules. If they were puppies they could ride together in the kennel. But not adult dogs, no matter how much room they had to move around or how well they knew and behaved with each other.
But if I could get a carryon animal carrier and fit both of them in it, well then I could carry them on board with me.
Amazing that Alaska Air cares more about its idiotic and illogical rules than animal welfare.
Although the folks at the counter originally told me that they’d rebook my flight, the witch gave me a slip of paper and told me to call reservations myself. Did I also mention that she threatened to call the “deputy” if I didn’t leave the airport? Seriously. Alaska Air customer service at small airports is apparently run by small minded, power hungry people.
I called reservations and waited for someone to answer. It took a long time. I managed to get my flight booked. It cost me another 10,000 miles. I was assured that the dogs could ride together in the main cabin with me if they fit together in the same carryon.
But I’d also been assured that I could put them together in a larger kennel in the belly of the plane and that hadn’t gone so well.
The New Dog Tote
Fortunately, my neighbor was still in town. Her husband had driven down in their other car so they let me have the truck and told me they’d pick it up later at my house. They had errands to run.
I did, too. I had to go to Petco to see if they had a carryon that both of my dogs would fit into. The one I had at home and had used with Penny the Tiny Dog would definitely not be big enough for my two girls. I actually had doubts that I’d find one they did fit into.
In the end, I found a decent little Sherpa brand bag with enough floor space for the two of them to lie down side by side. The rules said nothing about the dogs being able to move around in their carryon, although my girls could move around a little. All it said was that they had to completely fit with no body parts or fur sticking out and they couldn’t be in obvious distress. They did and they kinda sorta weren’t. But they were definitely not happy about it.
I stopped at Mission Burger in Wenatchee — highly recommended! — and got the new Thai Style Wings — not so recommended, but good enough. (Pro tip: If a place has “burger” in the name, buy the burger.) I took it home. I texted my house sitter to make sure he was still coming that day. He was. That meant I was sleeping on the sofa in my jewelry studio. (Thank heaven for the garage bathroom!) I went home.
I had a late lunch upstairs in my kitchen, cleaned up after myself, and opened a few windows to air the place out — it still smelled from that morning’s deep cleaning. I got online and printed out the pet policy for Alaska Air so I’d have documentation for what their policy was if they tried to say I couldn’t bring the dogs on board. Then I retired downstairs with my pups for the evening.
I needed a plan C. I booked a rental car for a one-way drive from Wenatchee to Chester, MD where my boat is. The price was remarkably good — cheaper than the plane ticket. But the drive would take four full days. I did not want to go there.
My neighbor texted and told me to keep the truck for the ride to the airport in the morning. I could pick her up along the way and she’d drive it home. At 4:15 AM for my 6 AM flight? I asked. Sure, she told me. I’m usually up by then. Wow.
Second Go
My housesitter moved in with the help of a friend. At about 7:30, he texted to invite me to dinner. I was already under the covers on the sofa so I turned him down. I watched some YouTube videos and drifted off to something resembling sleep.
I never realized how loud the cat door is until that night. I had already suspected that my cats liked to hunt at night. Now I knew they did.
I was up from around midnight to 2 AM. Then a little sleep until 3:30. I woke up, got dressed, did my bathroom thing, and fed my pups. I spent a lot of time taking the contents of one of my carryons and stuffing as much as I could into the other. The dogs were my second carryon. The one I’d be taking now weighed a ton and it did not have wheels.
We all went out together through my new back door. The motion sensor lights in front of my garage doors lit up one after the other as we walked past. My girls did their number 1s, but I didn’t have time to coax them to do more. It was already past 4:15. My neighbor’s lights were on. I loaded up and headed up to their house.
Sandy climbed into the passenger seat. I drove us to the airport, nearly giving us whiplash along the way with the brakes that seemed very touchy in the cold morning air. At the airport I walked the girls again, trying to get a number 2 out of each of them. Lily performed, Rosie did not. Rosie is the dog that has to sniff an area for 10 minutes to decide whether it’s worthy of receiving her poo. There was no time for that.
When I got back to the truck, I discovered that Sandy, who had taken my luggage out of the back, was wearing her slippers. She recommended that I put the dogs in the bag before going inside and I was with her on that. I backed the two dogs in. Lily immediately started scratching on the front screen, but I calmed her down. If she appeared to be “in distress” inside, we were sunk and I really didn’t want to drive 2650 miles in a rental car.
Inside, I had to sit on the floor next to the carryon to keep Lily calm while we waited on line. The witch was at the counter but disappeared, perhaps when she saw me. We both knew that the previous day’s fiasco was her fault; she could have just taken the dogs in their big kennel. No one would have gotten into trouble. But things were different now. I’d be making a complaint to DOT about Alaska Air’s policy shift and what it had cost me.
Instead, I stepped up to the counter where one of the helpful women was working. She weighed my bag and, for some reason, it was a pound lighter — I hadn’t changed a thing inside it. Then she confirmed that I had two dogs in the bag, told me they’d probably be better off on the plane with me, and took my credit card for the $100 dog carryon fee. This was a $50 savings over putting them in the belly of the plane. The savings got better since she apparently forgot to take my money for the checked bag.
We walked to security and the girls had to come out of the bag so I could carry them through the x-ray machine. They examined the contents of my other carryon, which was a mess of jewelry and electronics. I was briefly worried that they’d confiscate the silver and copper sheet I’d textured and added to the bag the night before — it did have some sharp edges, after all — but they didn’t seem interested. I put the girls back into the bag and went into the waiting room to wait. I put them on the seat next to mine; Lily seemed calmer when she could see me.
Wenatchee to Seattle
Okay, so here’s a tip when you see people traveling with dogs: Leave them alone.
First, they’re probably stressed to the max. Traveling with a pet is crazy stressful. So much could go wrong.
Second, they don’t want to travel with their dog but they have to. Their dog has to be where they’re going and that’s why their dog is with them at the airport.
Third, they’ve got all kinds of worries on their mind. Is the dog handling its confinement okay? Has it done its business or will it stop and squat in the middle of the terminal? Do they have what they need to clean up such a mess? Is their other bag crazy heavy? And is the dog going to stop in its tracks and refuse to move (again) because it’s terrified of the big, clunking wheelie bags zipping by?
Chances are, these people just want to be sitting somewhere, preferably on the plane nearly to the destination. (Or, better yet, at the destination with a nice cold/strong drink in front of them.) They don’t want to stop so your kids can pet the dog. They don’t want to answer questions about the breed and how old the dog is. And they definitely don’t give a shit about your rescue animal or your husband’s cousin’s dog that looks just like yours.
Traveling with my dogs is one of the most difficult, stressful things I do. (Alaska Air sure knows how to make it more stressful.) I have to assume it’s similar or maybe even worse for others.
So when you see someone at the airport with a dog, just hold your tongue and give them space. I’m sure they’ll appreciate it. I know I do.
Wenatchee’s airline service is limited: just two flights a day now and both go to Seattle. We have a little jet; we used to have turboprops. But we also used to have four flights a day in the summertime. (Remember, Alaska Air doesn’t care.)
When we boarded, the flight attendant at the door greeted us warmly and peeked into the bag, making cooing noises. She was clearly expecting us.
Of course there was a woman in my seat when I got to 12D. She offered me her seat in 7D and if I hadn’t already put away my crazy heavy bag over row 10, I would have backtracked and taken it. But she moved and I slid in, sliding the carryon with my pups inside it under the seat in front of me. It fit nicely.
The flight crew did its flight crew stuff. I noted the emergency exits. We taxied down to the end of the runway and took off toward what looked to me like a full moon.
The flight was uneventful, as every good flight is. We climbed to about 12,000 feet to cross the mountains and descended. The airplane made a sweeping turn to the north, giving me a good look at Mount Rainier poking up above a blanket of clouds. Then we descended through the clouds with the woman behind me fretting about how much she hated flying and groaning when the plane hit the runway harder than usual, bounced, and landed again. We were on the ground by 6:40 AM. Sure beats the 4-hour drive.
My girls didn’t stir until the airplane started to taxi in and the passengers started getting restless. That’s when Lily started whining. This is a pretty new thing for her — maybe about a year now? She does it in the boat when I’m trying to dock. It’s very annoying.
I got us and my super heavy bag off the plane. At the door, that same flight attendant told me how much better it was that my dogs could fly with me instead of in the cargo area. She’s been briefed on the troublemaker after all.
I had to take a ramp down to the tarmac and then follow a pathway with more ramps up to the terminal. It was a long walk and mostly outside. I put my pups down, zipped open their bag carefully, got them both on short leashes, and started the walk into the terminal.
They were excited to be out of the bag, walking as far ahead of me through the terminal as fast as their little legs could carry them and the short leashes allowed. We’d landed at Gate C10 and I knew there was a “Pet Relief Area” on the far side of Terminal C, so that’s where I headed.
We walked right by the man with the two Bengal kittens on a bench and stopped near a fake fire hydrant and a stinky patch of astro turf. My girls looked at me as if to say, “You expect us to go there? No freaking way.” Rosie looked absolutely forlorn. They thought I was taking them outside or maybe even home. Nope. We were in travel mode and the quicker they caught on, the better off we’d all be.
Without any success on my mission — to get a number 2 out of Rosie — we walked back to the food court. I dumped my crazy heavy bag and their dog carryon at a table near the coffee and bakery booth and got on line. A latte and an apple fritter. I took it back to the table. While I ate, I moved heavy stuff out of one carryon into the dog carryon, lightening it up for the walk to Gate D5.
Seattle to Dulles
I took them to the pet relief area again with no success. The man with the kittens was gone. I’d seen him in the food court wearing the kitten carryon on his chest.
We went to gate D5 to wait another hour for our flight. The girls jumped right up onto the seat next to mine and went to sleep. Or at least Rosie did. Lily is not likely to sleep in strange surroundings.
They eventually started to board us. Of course, I had to offload everything I’d put into the dog carryon bag so I could get the dogs back in there. They seemed to accept the inevitability of the situation. I zipped them in and put the shoulder strap for their bag over my shoulder. One of them started shaking — probably Lily.
I was in boarding group E and I boarded with group C. I was prepared to tell them that I needed more time to seat myself, which was no lie at all. The middle seat person was there already and had to get up so I could get in. I wasted no time settling in. The girls were already relaxed in their bag. I was amazed at how well they’d taken to it — not that an 8-pound dog has much of a choice.
Another flight crew did its flight crew stuff. The plane taxied down to the south end of the runway. By this time — 9:55 AM — it was full daylight on a very cloudy day. We took off into the sky.
Once we’d climbed above the clouds, I enjoyed the breathtaking views of Mt. St. Helens, Mount Rainier, Mt. Adams, and Mt. Hood. Until the woman text to me asked me to lower my blinds because it was so bright and she’d had eye surgery. (Why couldn’t she get a window seat and control her own blinds?)
The flight was long and boring. I’d forgotten to bring a pair of ear buds so I couldn’t watch a movie — which normally makes these flights go so much faster. I did write this whole blog post — up to here, at least. And I got a chance to stew about Alaska Air’s policies and how I felt kind of screwed over by this episode. Did I mention that I had pre-purchased lunch on the flight I couldn’t get on, thus throwing away another $10 on this fiasco? I had to buy a deli snack pack for this flight, which was high on carbs and salt and low on nutrition. A bloody Mary gave me the veggie serving I needed. And, between glimpses out the window that forced the woman in the seat beside me to shield her eyes, I napped.
We’re about an hour out now — I can follow our progress on the Alaska Air home page that appears with free limited internet. I can only text people with iPhones (via iMessage) and I’ve already bothered enough of them.
An hour left. If only I could stretch my legs out…
On Whiners
Well, I decided I wanted to spent the last half hour of the flight lookig out the window so I opened the shade. The woman next to me immediately started whining about how inconsiderate I was and how it was a medical problem and how I should just close the blinds. So I told her I’d been considerate the entire flight and I paid for a window seat and I wanted to look out the window and if it hurt her eyes, she should just close them. She she got up, bothering the woman on the aisle to do so, to ask the flight attendant if she could change seats. I tried to explain myself to the woman on the aisle but she didn’t care either way and didn’t want to hear it. But the woman behind me said I should have left my blind up for the whole flight because I’d paid for that seat and if I wanted to spend the flight looking out the window I should.
Well, the whiner came back to fetch her things and got a middle seat on the other side of the plane two rows closer to the front. I opened both of my window blinds — did I mention I had two of them? — and spent the remainder of the flight sucking the view through my eyes.
Later, in the terminal, as I was letting my pups out of their carryon, the whiner came up to me to tell me how inconsiderate I was. I told her she was an idiot and if she had eye problems she should have had dark glasses or a night shade and that because she was an idiot I didn’t want to talk to her about it. So she told me the flight attendant had my seat number — I guess we’re back in high school? I’m left thinking that I was seated next to a childish moron for the flight and that if I’d opened the shade earlier I could have gotten rid of her earlier. Lesson learned.
Finishing Up this Tale
I’m not on the plane anymore. Now I’m on my boat in Chester, MD after a long day of cleaning topped off with a martini — with ice I had to bum from a boat that just came in — on the command bridge for sunset. So I’ll make this short.
We found our way to the outdoors where neither of my pups would do their business on pavement — no grass around — but I did manage to find a free luggage cart so I didn’t have to carry that crazy heavy bag anymore. We went to baggage claim and waited. The moron with the surgery eyes was nowhere to be seen, but I was ready to tell her what an idiot she was again if she did show up again. My giant 49.8 pound bag was one of the last off. I put it on the cart and went outside in search of the rental car van.
Of course, the van driver made me put my pups back into their carryon.
I waited about 15 minutes to get my car. Enterprise had two guys at the desk and each time they finished checking someone in, they’d escort them outside to their car. At one point, no one was at the desk. It was idiotic to handle rental cars like this at an airport.
They gave me a boxy little Kia. It’s cute and easy to park. I loaded everything on board, including my pups, and went in search of grass. I found some at the Atlantic Aviation building. Atlantic is an airport FBO — I used to park my helicopter at the one in Deer Valley north of Phoenix. They had lots of grass. I let the girls out and they did some number 1s for me. They we piled back into the little car, I set my phone up with the stereo, and told Google Maps to direct me to the marina where my boat was waiting. It told me the ride would be about an hour and a half.
At the Boat
It was longer because I hit traffic. We got to Chester around 8:30 PM. I stopped at the supermarket to get some food, but mostly milk for my morning coffee. And coffee in case I didn’t have any on the boat. I have priorities.
Then we went to the boat. I found it parked alongside the dock where they stage boats for the TravelLift. That’s the machine that pulls boats out of the water. My boat was probably the last one it had hauled.
Things at the boat didn’t go as smoothly as I thought they might. First of all, I quickly realized that I had no DC power. Most of the boat’s lights are DC and none would go on. The refrigerator is also DC so if I didn’t get the DC power working, my milk (and yogurt and salad, etc.) would go bad. I used the flashlight on the phone to look for a circuit breaker to check. My brain, after 14 straight hours of sometimes very stressful travel, had switched off. I texted a friend in Washington with the same boat. He called. I was just thinking about the thing he told me to check first when I answered. Of course, it was that: the master switch for the House and Engine battery banks had been turned off, probably by the crew who had installed my new Garmin stuff.
I chatted with my friend for a while as I fed my pups. By this time, it was well after 9 PM — of 6 PM Pacific Time. As I hung up, I looked around the now lighted boat. The place was an absolute mess. Had I left it that way? I remembered stowing a lot of stuff inside that had been outside but found it hard to believe I’d left it so bad.
I didn’t care. All I cared about was getting the bed made so I could go to sleep. I took my pups for a walk — finally getting the numbers I wanted out of them — and we all went back to the boat. They settled into their bed on my bed. I settled down with a cup of water and my iPad. I was asleep before 11 PM local time.
And I slept great.
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That whiner definitely needed an eye mask . I don’t understand why people would travel assuming that everyone else is going to help them meet their needs. If you want to sleep, buy an eye mask. Don’t expect other people to follow your preferences so can get your way. And the tattling part is the worst.
Sorry you had to deal with that and the Alaskan Airlines folks changing their policies. Glad you preserved and made it to your boat!
She was being totally unreasonable and was trying to guilt me into doing what she wanted. Sadly, I’m kind enough to let her get away with it for too long.
In hindsight, I wonder how she got on the plane before me since I boarded earlier than I should’ve. I wonder if she used her “eye surgery“ as an excuse to board with the families. I know that if I had eye surgery and had serious photosensitivity , I would be wearing dark glasses or keeping my eyes closed. She spent the entire flight on her computer, bouncing between a movie, a PowerPoint presentation, and notes.
What a testing saga! Well done for staying sane.
I think your dogs are far better off in the cabin than the hold. I once saw a very frightened small dog in a cramped DIY crate going round and round a baggage carousel in Columbo airport Sri Lanka. The crate was on its side. I put it upright and asked staff why it hadn’t been collected. They feigned ignorance but confirmed that it was from an earlier flight.
What a horrible story about the dog!
Although I don’t like to see my dogs crowded into that little bag, they apparently didn’t mind as much as I thought they would. As soon as they realized that they didn’t have much of a choice and that I would be with them the whole time, they settled down. Overall, it’s a benefit to me since I save time and money by taking them with me on board and I don’t need to worry about stowing that very large hard sided kennel.
Ugh that whole experience sounds like a nightmare. I would have been livid after getting bumped off the first flight. Customer Service in general has collapsed into an “It’s not my problem” atmosphere. Could go on for paragraphs.
After becoming a frequent traveller in 2018, I learned the hard way that traveling Business or First Class domestically is worth it any almost any cost. You make up for it with the almost universal two free checked bags alone.
Other benefits I’ve found
-First one on the plane, first one off (great for making tight connections
-Your bags come out on the carousel first.
-Way more comfortable than the zoo in economy class
-Most of the drama occurs in the back of the plane (including what you hear on the news). Rarely if ever had a conflict in business/first.
-Lower Flight Attendant to Passenger ratio so way better service.
-Better food
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I hear ya! Until recently, I was flying first class whenever possible. The cost became prohibitive when they started booking first class on the 20 minute flight out of Wenatchee; suddenly I had to book both legs first class (if I didn’t want to collect and re-check my luggage in Seattle), raising rates by $400 or more. Not worth it.