A Positive Shopping Experience

Per the request of the Bed, Bath, and Beyond Twitter monitor.

About a month ago, my husband and I bought a set of sheets at Sleep America, which is where we bought our new bed. After washing them only three times, they were pilled — you know, those little balls of thread that get stuck to the fabric? — to the point where I could not sleep on them. (It’s like sleeping in sand that can’t be swept away. Ick.) I returned the sheets to Sleep America for a refund — which they gave without question — and went in search of replacements.

BB&B LogoOur first stop was the Camelback Bed Bath & Beyond store, which is walking distance from our Phoenix condo. As you might expect, they had quite a few options. (Sometimes I really hate the fact that we have so many choices in this country. Life would be easier if there were less options to choose from.) I was very concerned about the sheet quality. I did not want to get sheets that would pill so quickly — or at all — again. Apparently, thread count wasn’t the only indicator of quality. The sheets we’d returned were 440 thread count cotton, which we thought would be good.

One of the BB&B store staff — he may have been a manager — saw us looking at sheets and asked if we needed help. I told him we wanted sheets that wouldn’t pill. He then gave us a little lesson about sheet fabrics and recommended several brands to us, including two at the mid-range price we were willing to pay. We picked a fabric — there were samples hanging beside the sheet packages — and a color and were done.

I actually felt good about buying something that I was confident wouldn’t disappoint me. It was the sales guy who made that possible.

I went home and tweeted about it:

Just wanted to say that we got EXCELLENT service at the PHX Camelback @BedBathBeyond store. Advised on a sheet purchase by an expert!

You might think that’s kind of goofy, but after tweeting extensively about my anger and disappointment with UPS, I thought I should balance that with some positive feedback where it was deserved.

You might argue that I didn’t get any better service than what I should have expected. Unfortunately, I don’t agree. Too often these days, sales staff can’t do more than point you in the right direction. People don’t seem to know — or even care — about products they sell. I realize that being a salesperson in a BB&B store isn’t usually a person’s idea of a “career” worth investing in, so my expectations of a salesperson’s ability to help are low. It was refreshing to find someone who actually knew the product and cared enough to spend a few minutes with us. I think it’s important to reinforce positive behaviors to reward people who deserve recognition.

The person who monitors the @BedBathBeyond Twitter account picked up on my tweet and responded:

@mlanger That’s awesome. We would love 2 hear more about ur trip. Can u shoot us an email at twitter@bedbath.com with the details?

Of course, I don’t want to email them because I don’t want to get on any email list. (These days, it’s impossible to contact any company by email without them automatically adding you to their notification list.) So I decided to blog it. Not only does it fulfill the request of @BedBathBeyond, but it proves that I can say nice things about companies, too.

Dear Amazon: Exactly How is THIS Prime?

I know how to use a calendar; do the folks at Amazon.com understand what “two days” means?

A few years ago, I bought into an Amazon.com Prime membership. For $79/year, I get “free two-day shipping” on items that qualify for Amazon Prime. Almost everything I buy qualifies.

Today, I needed to order an extra long iPad 2 charging cable and an SD card. I got on Amazon, added the items to my cart, making sure they were marked “Prime,” and checked out. Note the last screen before I completed the checkout process:

This isn't Prime

Today is November 2. Two days from now is November 4. Seven days — or five business days — from now is November 9.

It says Prime. I paid for Prime. I paid for 2-day shipping.

Why is this item delayed?

So now I’m faced with a dilemma: do I blow it off and just settle for something less than I paid for or do I waste an hour of my life with the frustration that would result from contacting Amazon.com?

What would you do?

The Joy of City Living

After living in the sticks for more than 14 years, I realize what I’ve been missing.

We moved to Wickenburg, a tiny western town on the edge of nowhere back in 1997.

We’d come from a small town in northeastern New Jersey, less than 20 miles from midtown Manhattan. Our NJ town was small and quaint and our neighborhood was nice and quiet. Yet we were always within range of everything New York had to offer.

Wickenburg was different. The town didn’t offer much in the way of shopping or dining opportunities. Because the population varied with the season, some businesses simply closed down for the summer when the snowbirds went home in the spring. We were at least 40 miles from reliable shopping and dining and more than 60 from the heart of a major city (Phoenix). We learned to do just about all our shopping for nonfood items online and found ourselves driving an awful lot. Or simply settling for whatever the local shops and restaurants had to offer.

It didn’t bother me much until all our young friends started moving out of down and our older friends started dying. That, coupled with idiotic local politics, a terrible local economy, and mind-numbingly slow Internet access speeds at our home, I was beginning to lose my mind.

When Mike began working in Phoenix and the real estate market sunk, we bought a little condo near the “Biltmore” area of Phoenix. Nothing special, but certainly quite comfortable. It took a while to get used to living so close to other people — after all, our Wickenburg home sits on 2-1/2 hilly acres, so privacy is not an issue — but the benefits of living in a city soon outweighed the drawbacks.

This point really hit home yesterday.

After being the subject of a video interview via Skype to promote one of my new books — something that would have been impossible in my Wickenburg office — I checked in on Facebook. Two of my friends there had gotten into a discussion about a wine called Amarone, which is made in Italy. They apparently loved this wine and thought I’d like it, too. So I told them I’d hunt down a bottle.

Because I was in Phoenix, this turned out to be very easy. There’s a Total Wine shop less than a mile from our condo. After dinner, we went over there and were soon trying to decide which of the 10 brands of Amarone we should take home. I knew that the wine sources in Wickenburg — the Basha’s and Safeway supermarkets — would not have a single bottle of this rather costly wine. Yet in Phoenix, walking distance from my home, I was faced with 10 different options.

Of course, this isn’t the only occasion that I’ve reaped the benefits of living in a city. I can’t tell you how many times I’ve had to hop in the car and drive 40 miles to buy a computer cable I needed but couldn’t find in Wickenburg. Here, I’m not only walking distance from Best Buy and Staples, but there’s even an Apple store a short walk away. And I remember the day I went crazy looking for lady fingers to make tiramisu for a party I was going to. I spent three hours and drove more than 100 miles to get those damn cookies. I’m pretty certain that I can find them at the A.J.’s Fine Foods supermarket about 2 miles from here. That’s just a bike ride away.

And don’t get me started on restaurants.

It’s funny that I went for so long without being bothered by the lack of goods and services close to home. I’d talk to friends and family members who had easy access to things and it never really struck me as an inconvenience. Until, of course, I no longer had that inconvenience.

We still go back to Wickenburg, of course. It’s like a weekend home for us. Our house sitter, John, is taking care of things while we’re away. He doesn’t seem to mind the lack of goods and services.

I’m kind of hoping he’ll offer to buy the house from us one of these days. Although I’m not quite ready to let go of it, if the price is right, I might realize that I’m a lot more ready than I thought I was.

A New Camera

Will it take my photography to the next level or have I gone as far as I can go?

Desert Still LifeLast spring, I shot one of what I consider one of my best photographs. I’d been “photojeeping” out in the desert when the hedgehog cacti were blooming. I stopped the Jeep on the two-track I’d been following, grabbed my tripod, camera, and cable release, and set off on foot across a relatively flat area peppered with pink blossoms. When I saw this cactus, my eye began a search for an interesting composition. I had to get down on the ground, with my tripod’s legs as short as they could go, to frame this shot. Although I let the camera handle the exposure (as I usually do), I fine-tuned the focus and depth of field using aperture settings. Said simply: I put a lot of effort into this shot — a lot more than I usually do.

And I was very pleased with the results.

Until I looked more closely at the photo in Photoshop, using 100% magnification. That’s when I could clearly see that the image lacked the kind of sharpness I wanted in my photos. It was as if nothing in the photo was in clear focus. Given the depth of field, that just didn’t seem possible.

I had done just about everything in my power to get the best shot I could and I’d fallen short of desired results. It was like being slapped in the face.

Nikkor 16-85mm LensI started doing research. I knew it wasn’t the lenses I was using — this particular image was shot with my Nikon 16-85mm f/3.5-5.6G AF-S DX ED VR Nikkor lens, which was still relatively new at the time. Although this is not a top-of-the-line Nikon lens, it is not a junk lens. The low ISO settings on the camera should have prevented the graininess I observed. That left the camera or me.

I didn’t think it was the camera. After all, I’d come into photography the old fashioned way: using film. When dealing with film, the camera is just a mechanical device to get the exposure — at least at the level of camera I could afford. The lens handles the clarity of the image, so we normally put our money into good optics. Processing and printing (in the case of prints) are also important for the final result.

So it must be me, I reasoned. I resolved to try harder.

Time passed. I took a lot of photos. I started getting accustomed to disappointment. It was taking a lot of the joy out of photography. I’d do a shoot at an amazing place and get ho-hum images.

Nikon D80Then I started thinking more about the camera. I knew that my Nikon D80, which I’d had since 2007, had a 10.2 megapixel Nikon DX format CCD imaging sensor. Newer cameras offered higher resolutions (more megapixels or “piglets,” as my family calls them). They also offered different sensors. My husband’s D90, for example, has a 12.3-megapixel DX-format CMOS imaging sensor. And I knew that there were also cameras that had film-frame size sensors. Why the differences? Did it really matter? I began to get an education about how cameras differ in the world of digital photography.

By the autumn of 2010, I was convinced I needed a different camera. I was limited, however, because I already had a huge investment in Nikkor DX-compatible lenses. That meant that I couldn’t go with a film-frame size sensor in a new camera without buying new lenses. That also meant that any thoughts of jumping the good ship Nikon and boarding the S.S. Canon were not entertained. (Don’t get me wrong: Canon makes excellent equipment, too. But I know Nikon and have an investment in Nikon equipment; it makes no sense for me to switch.)

In November, I went to Tempe Camera to learn more. I was about 75% ready to plunk down up to $1500 for a new camera. But the sales guy educated me some more. Although I’d always seen my husband’s D90 as a minor upgrade to my D80, the sales guy told me that the software was far superior in the D90. I’d get better, clearer images from a D90.

Of course, my husband already had a D90, so it didn’t make sense to buy another one. I’d give it a go with his camera.

That didn’t work. When we went shooting together, he wanted to use his camera. Can you blame him? So I’d be stuck with mine and wouldn’t get the opportunity I needed to experiment with a different camera.

Nikon D7000I heard about the Nikon D7000 in, of all places, Wilson Camera on Camelback Road in Phoenix. We’d gone in there to get passport photos taken and the guy at the counter had been almost drooling over the D7000. I started doing some research. I liked what I read. Not only was it another [big] step above Mike’s D90, but Ken Rockwell, a highly respected camera reviewer, said:

The D7000 is Nikon’s most advanced camera at any price. The fact that it sells for $1,200 make [sic] it a no-brainer, which is why it’s sold out. The D7000 is Nikon’s best DSLR ever.

Holy cow. That was quite a statement.

I did more research on Nikon’s Web site. (That site, by the way, is an excellent and well-designed source of information about Nikon products and photography in general.) I liked the feature list. Better sensor, higher resolution images, programmable custom settings, more scene modes, true 1080p video capabilities — hell, it could even do time-lapse photography without an add-on intervalometer. There are a lot more features; if you’re interested I highly recommend reading up on Nikon’s Web site.

But Mr. Rockwell wasn’t kidding when he said the camera was sold out. Once I decided I wanted one, I spent two hours trying to track one down. Amazon.com was selling one for $100 above retail price. (I don’t pay more than retail for anything; heck, I seldom pay retail for anything.) Tempe Camera only had a kit, which came with the Nikkor 18-105mm lens. I don’t have that lens but I don’t need it either — and was not interested in spending $300 more for the camera with lens. A dozen calls all reported out of stock, although many dealers were willing to let me place an order anyway. But like the true American I am, I wanted immediate gratification — or as close to it as I could get. I was going to San Francisco in a few days and planned to use my new camera there.

I wound up on J&R’s Web site. I used to shop in the J&R store on Park Row when I worked in downtown Manhattan years ago. This was back in the mid 1980s, before digital cameras, when personal computers were in their infancy. J&R then was what chains like Best Buy and Fry’s Electronics are now. (Would love to walk through J&R again; maybe the next time I’m in New York I’ll make the trip down there.) I’d bought other camera and computer equipment from them in the past. Their Web site said they were out of stock on a D7000 body only, but I called anyway. The guy who answered in Maspeth, NY (in the borough of Queens, in case you’re wondering) said a shipment had just come in and the Web site evidently hadn’t been updated yet. They were selling at retail. Brand new, in an unopened box, packaged for U.S. sales. (I asked, of course; I know what goes on among some NYC camera dealers.) Free shipping would get it to me by Friday or Monday. I asked how much overnight shipping would cost. $27.27. Sold!

I expect it to arrive this afternoon.

Nikon GP-1 GPSIn a fit of crazy shopping mania, I also ordered the Nikon GP-1 GPS from Amazon.com. This device, which can attach to the camera’s hot shoe, will automatically geotag my images. This will seriously reduce my geotagging workflow and ensure that all of my photos are properly tagged. I even coughed up the $4 for overnight shipping to get that today.

Once I get the camera and learn to use it, the ball will be in my court. No more excuses; I’ll have good camera equipment and should be able to take better photos. If I can’t — well, I’ll only have myself to blame.

It’ll be interesting to see whether this camera takes me to the next level as a photographer. I’ve got my fingers crossed.

Why Shop Online?

Save money, save time, get what you want.

The best way to explain is with yet another of my long stories. I’ll try to keep it brief.

Our Phoenix condo is a sort of bachelor pad where Mike and our roommate Matt live during the week. I’m also down there on and off at various times of the week. It has five rooms: living room, dining room, kitchen, and two bedrooms. We furnished it simply with a mixture of old and new (mostly Ikea) furniture. We “decorated” it by putting a few enlarged photos on the walls.

It’s passable, but nothing special.

The Blinds

One of the things that always bothered me was the blinds. The apartment has four sliding glass doors that lead out to its two patios. The ones in the living room and master bedroom are triple doors with the middle door that slides. On both doors are off-the-shelf vinyl vertical blinds that don’t fit quite right and look, frankly, like crap.

I’ve been wanting to replace the blinds on these two doors since Mike bought the apartment. This week, I decided to support the local economy by having a local blinds company put them in for us. I used Google Maps to find a company nearby, called, and got an appointment for an in-home consultation today.

The saleswoman arrived on time with her computer and some samples. I was disappointed to learn that the fabric blinds I wanted would be very costly, so I took her advice and went with vinyl blinds. Of course, the colors I wanted weren’t available anymore either, so I had to pick different colors. She measured and did the math. The total was over $1,200, with “free” installation.

For two sets of blinds.

To my credit, I didn’t choke or pass out from sticker shock. Instead, I told her I’d “present” her estimate to my husband.

(Women always have this option if they don’t want to say no immediately. They can pretend their husband has to make the decision and later say that their husband said no.)

BlindsA while later, I got online. I went to SelectBlinds.com, an online seller of all kinds of blinds. I looked at their wide variety of styles and colors. I called their toll-free number and asked a few questions. And then I ordered the fabric blinds I wanted in the colors I wanted. With the 30% off coupon right on their home page, the blinds cost $359 delivered. The only reason it cost that much was because the 108-inch length of the blinds required a $70 shipping surcharge.

I’d saved over $800 by ordering online.

Yes, I know my husband will have to install them. I think he’s up to the task. But even if I did have to hire a handyman, I’m sure it wouldn’t cost $800 to get the blinds installed.

The Photos

Another thing I’ve been wanting to fix up in the condo are the photos. When Mike first bought the place, I bought a bunch of plain black frames with off-white mats at Ikea. I then began filling the frames with enlargements of some of my favorite photos.

Trouble is, the off-white mat looked pretty crappy. It kind of took the steam out of my photo project and, after filling only two frames with 20 x 30 prints, I stopped.

I’d done some research at Aaron Brothers, a local framing shop, and discovered that new mats would cost a small fortune — about three times the price of the prints! I got the same general pricing information at Michaels, another local place that does framing. Suddenly, it seemed that my inexpensive photo framing project would be very costly.

But today, I got online. I went to PictureFrames.com, which can cut mats to any size you like. I had some trouble deciding what color to use — I have absolutely no creative design skills. I knew I wanted all the mats to be the same color, no matter what the print was. I wanted consistency.

I discovered that if I pretended I wanted to order a framed print, I could upload an image, choose a mat, and choose a frame. I could then see how they looked together. Doing this, I decided that a dark gray frame would give me the neutral color I wanted while complementing the photo. (My artist friend, Janet, later confirmed this after I sent he screen shots of the previews.) I was able to preview four photographs with the gray mat/black frame combination.

Preview Frame

Framed PrintOnce I’d decided on a mat color, it was just a matter of entering the measurements for each of the mats I’d need. I ordered a total of eight mats in four different sizes, ranging from outside measurements of only 8 x 11 to 30 x 40.

Before checking out, I poked around the Internet and found a free shipping coupon code for PictureFrames.com. When I applied it, it saved me over $20 in shipping charges. The total cost of the eight mats came to about $100.

Of course, I didn’t have all the prints I wanted, so I also went online to my Zenfolio photo gallery, Flying M Photos, and chose four new prints: two 16×24 and two 8×12. You can see one of them here in the mocked up frame. The total cost of that, with shipping, was under $50.

Zenfolio now offers framing with mats (the mats are new and still very limited); in the future, I’ll likely buy the prints framed and matted to save the bother of doing it myself.

Shopping Done

I expect the prints and mats to arrive within the next week or so. I’ll assemble them and put them up on the walls. With luck, the new blinds will arrive around the same time and Mike will put them up. Together, they’ll give the apartment a more finished look.

I do wish I could have bought these things locally to support the local economy. But should I have spent two or three times what I did — literally hundreds of dollars more? I don’t think so.

What do you think?