Just because You Went to College Doesn’t Mean You’re Entitled to a Job

The Occupy movement and jobs.

My friend Jim called from Washington state today. He was driving through on his way to Chelan from where he lives in Coeur d’Alene, ID. He passed the town I spent three months in this summer, thought of me, and called.

Jim has some very definite political opinions, some of which I agree with, others of which I don’t. We can speak civilly about politics but I often pull the plug when I get bored with the discussion. After all, I’ll never change his mind and he’ll never change mine.

We talked about a bunch of things and then our conversation turned to the Occupy Wall Street movement. He described a video he’d seen that showed two men at an Occupy camp with a table set up to help connect protesters to employers. What struck him was one of the protesters saying “I can’t do that” for many of the jobs listed. She seemed to imply that those jobs were beneath her.

I tracked down the video and watched it. Watch it for yourself:

Now I’m not naive enough to think that creative editing wasn’t involved here. Maybe they edited out a lot of the more positive responses from protesters. And yes, the whole thing could be fake.

But although I do think that creative editing might have emphasized a certain message, I don’t think it’s fake. And I do think there are a lot of unemployed young people out there — possibly many camped out as Occupy protesters — who think that the jobs available to them are beneath them.

And that’s the subject of this post: the feeling of entitlement among recent college graduates.

My Ancient History

I graduated college nearly thirty years ago. I had a degree with “highest honors” (I wrote an honors paper) in Accounting and was a member of the Accounting Honor’s Society at Hofstra University, which was then one of the big private universities for business. You’d think I’d have no trouble getting a job. But like everyone else, I went through the stressful process of interviewing on campus. I had six interviews and got one offer.

I took it.

It didn’t matter to me that I was making $14,097 — 25% less than a lot of my friends who had the same degree from the same college. It didn’t matter to me that I wasn’t working at one of the (then) Big Eight accounting firms. The only thing that mattered was that I had a job that would pay my rent and keep me fed. I assumed (rightly, it turned out) that if I worked hard and did my job the best I could, I’d get raises and promotions and work my way up.

Two years later, at age 22, I became a supervisor. Everyone who worked under me was older than me.

My raises averaged 10% to 15% a year.

After five years, I realized that the only way to move up was either for someone to die or retire or for me to move out. So I went to another company. And I worked my way up in that company, too.

At 28, I was earning more annually than my father had ever earned annually in his life.

Then I decided I didn’t want to be a number cruncher. I wanted to be a writer. So at age 29, I engineered a career change. After two rough years, my income recovered; after five years, I was doing very well. But I worked my ass off to get there.

At age 40, I engineered another career change — this time to be the owner of a helicopter charter business. But because of the cost and financial risk involved, I didn’t let go of that second career. Instead, I juggled two jobs — and I continue to do so to this very day.

Point: When I was a kid, I was taught that to get ahead in life, you had to work hard. I also later learned that you had to work smart. And guess what? It works.

Entitlement

It seems to me — not just from this video, but from the bits and pieces of what I hear young people say — that they think that just because they spent 4 or 5 years and countless thousands of dollars to go to college, they’re entitled to get a job when they graduate.

Entitled.

As if the world will step back and open up thousands of job opportunities a year just for them.

But its not just any job that they want. They want a cushy job — something that pays more than enough to cover the rent and feed a family. They don’t want to be a “wage slave” — whatever the hell that is. They want to use what they learned in school, that superior knowledge that sets them apart from people who actually work for a living.

I guess you can read the anger in my words. It’s hard to control it sometimes.

I think about my first job, at age 13: a paper route delivering 54 papers a day on foot. I think about my next job, a year later, spent scraping rust off a chain link fence with a wire brush, accompanied by three other underprivileged girls whose families were poor enough to qualify for summer work.

I think about the three part-time jobs I held down while I was carrying an 18-credit load in college just to make sure I graduated within four years. I think about how my weight dropped down to a ridiculous 105 pounds because I simply couldn’t eat enough to meet my energy needs.

I think about my first apartment, a studio four blocks away from a bus station where shootings had become routine. I think about learning how to float checks two days before payday, when the money ran out. I think about buying “no frills” pot pies for dinner at 33¢ each. I think about taking the subway to bad neighborhoods in Brooklyn and the Bronx because that’s where the audit I had to do happened to be. I think about the day a bum near Times Square — the old Times Square — grabbed my butt as I walked by during my lunch break and how I swung around and hit him.

And yes, I think about writing a monthly check to pay my school loans for ten straight years.

The hard times didn’t last long. I worked my way through them. I showed my bosses that I was a step above the others, not by waving a diploma and whining that I deserved a raise but by working harder, better, and faster than any of them. I got the promotions and pay raises I needed to move forward.

Why can’t today’s young people do the same?

No one is entitled to a job. You have to earn it. Earn it by being smart, by being a team player, by knowing what the hell you’re doing, by doing it right. Get off the fucking cellphone, stop texting your friends, and stop whining about “the man.”

This is real life, not a television show. You’re no better than the other thousands of young graduates looking for work — until you prove you are. What the hell are you waiting for?

Go Ahead, Make Your Excuse

I cannot support this entitlement attitude in any way, shape, or form. If you have no job, then no job is beneath you.

Comments are open. I’m sure this post will soon be inundated with excuses. Sound off. This is your chance. Just don’t expect me to accept excuses.

Bank of America Support Chat FAIL

It’s actually quite fun to torture them.

This chat transcript says it all.

Current Transcript of the Chat Session
In this window hotkeys have been activated to allow for quick navigation between the chat transcript and the chat text edit areas. Alt + Arrow Up will set focus on the last text message in the chat transcript and Alt + Arrow Down will set focus on the chat text edit. An audible alert will be played when a chat agent has posted a new response.

Welcome to an online chat session at Bank of America. Please hold while we connect you to the next available Bank of America Online Banking Specialist. Your chat may be monitored and recorded for quality purposes. Your current wait time is approximately 0 minutes. Thank you for your patience.

Thank you for choosing Bank of America. You are now being connected to a Bank of America Online Banking Specialist.

Alfredo: Hello! Thank you for being a valued Bank of America customer! My name is Alfredo. I will be assisting you with your personal accounts today.  

You: Your Web site times out too quickly, requiring me to log in again and again. This is a huge waste of time and very frustrating. How can I adjust the timeout interval?

Alfredo: I certainly understand your concern regarding the Web Site.
Alfredo: May I have your full name and last four digits of the account?

You: It’s not one account. It’s all accounts. And I already entered my full name.

Alfredo: Please provide me the last four digits of one of your account and your full name?

You: I really wish they’d let you people think for yourselves and not read off a script.
You: #### Maria Langer

Alfredo: Thank you, Maria.
Alfredo: Maria, We need this information to verify your account information, It is for the security of your account.
Alfredo: To increase the timeout level I request you to please contact directly to our Online banking department.

You: The question I’m asking has nothing to do with my account. It’s your Web site.

Alfredo: They will be able to do this for you.

You: So you can’t help me.

Alfredo: Yes, I understand you.

You: So you wasted my time, made me provide information you didn’t need.

Alfredo: I really wish I could resolve this for you via chat, however, I really apologize, I do not have necessary tools to do that.

You: Why did you ask for information you didn’t need? You had my question. You could tell immediate that you couldn’t help me.

Alfredo: I request you to call at the number they will assist you with this.

You: Why did you continue a conversation that would go nowhere?
You: And what number? You didn’t provide one.

Alfredo: You can call them at 1.800.933.6262. We are available from 7 a.m. to 10.00 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday and Sunday Eastern Time.
Alfredo: “Please be assured that we know your time is valuable. We would not direct you to contact us by telephone unless it were absolutely necessary. I apologize for any inconvenience this may cause you.

You: Why is it that every time your Web site offers to help with a chat, no help is provided?

Alfredo: ”

You: Nice copy and paste, “Alfredo.”

Alfredo: I really wish that I can resolve this for you, However their is a separate department for this.

You: How long do you expect me to be on hold when I call that number?
You: How many buttons will I need to push?
You: Or will I need to talk to a machine and hope it understands me?

Alfredo: I regret but this is not copy and paste I actually wish I can help you with this.

You: Why is it that Bank of America continues to fail so utterly with Customer Service?

Alfredo: You will get an option to talk with a live person.

You: Is your name really Alfredo?

Alfredo: Yes, My name is Alfredo.

You: Where are you based? India?

Alfredo: I wish I could resolve it for you!
Alfredo: Yes, I am in India.

You: Exactly what I thought. This transcript will make good reading on my blog. Anything else you’d like to add?

Alfredo: I really apologize that I was not able to assist you, I hope you understand that.
Alfredo: I wish your issue would be resolved as soon as possible!

You: What I don’t understand is why BofA has a chat support feature that NEVER seems able to provide any assistance.
You: It’s a complete waste of customer time.
You: Yet so is calling them. I know I’ll be on hold for at least 15-20 minutes AFTER entering all kinds of numbers into my phone.
You: Then they’ll just ask me for the same information — like you did.
You: My time isn’t valuable to the bank.

Alfredo: I really apologies that I am not able to assist you this time but it is not like this every time.
Alfredo: Please be assured that we know your time is valuable.
Alfredo: They will be able to resolve this for you.

You: It’s cheaper to hire overseas “support” personnel in India than to employ Americans who can answer questions without reading a script.
You: Are you happy that you’ve taken away a job from an American?
You: That unemployment here is high because people like you have our jobs?
You: And you can’t even do them very well?

Alfredo: I really apologies if you think so.

You: I really think you should let your supervisor read the transcript for this chat.
You: Maybe someone will understand the frustration of BofA customers in America.
You: Maybe someone will get the idea that we don’t want to participate in time-wasting chats when all we need is someone to pick up the freaking phone and talk to us.

Alfredo: I will provide this chat transcript to my supervisor.

You: I’ll be posting this transcript on my blog. My readers will love it.
You: Anything else you want to say?

Alfredo: I request you to call at the number and they will be able to resolve the issue for you.

You: Sure, I’ll do that.

Alfredo: i apologize that you are not satisfied with our service.
Alfredo: I apologize for the inconvenience caused to you by this.

You: It’s not your fault. You’re just doing one of our jobs. We could do it better.

Alfredo: I hope you understand that it is not me to do so.
Alfredo: I regret I was not able to resolve the issue for you.

You: Well, I’ve wasted enough time with you. Now I’ll waste some on the phone. You’re free to go.

When it became apparent that he would never end the chat, I did.

I need to be clear about something here: I have no problem with Indian people. I do, however, have a problem with companies like Bank of America sending support jobs overseas to places like India just to save money. (I also have a problem with pop-up chat support offers that waste time, but we won’t go there.) This kind of policy has fed our unemployment problem.

My sister, who was in banking at CitiGroup, was a victim of this twice in the span of three years when her job was sent to India. The first time, CitiGroup found another job for her; the second time, they didn’t and she was unemployed for six months. She’s underemployed now after losing another banking job to the financial crisis two years ago.

If all the jobs we sent to India and Pakistan and god knows where else were to come back to the United States, we would have no unemployment problem and no financial crisis. We’d have no deficit, either, because all these people would be earning money, spending money, and paying taxes.

Instead, we have a crisis fed, in part, by big business maximizing profits by sending American jobs overseas.

What’s even worse, however, is the quality of the work done by these people. They often have little understanding of our language and rely on computer scripts to answer questions. The above transcript makes this very clear. My initial question could have been answered in seconds by someone familiar with the language and not required to follow a script. (I almost always get better customer service on the phone when the customer service representative is US-based. I say almost because sometimes even the Americans in the job aren’t very good; it depends on how strictly they’re required to follow a script.)

So, as a result of practices like Bank of America’s we get inferior customer service and fewer jobs for Americans.

Who wins?

Freelancers Don’t Get Sick Pay

We actually work for a living.

It occurred to me the other day that there’s a huge difference between employees and freelancers. I don’t mean to say that I suddenly saw the light — I didn’t. I’ve known the differences for a long time. But the other day, I actually stopped for a moment to think about them. I thought I’d share some of my thoughts here, laid out in a simple table to make comparison easier.

EmployeesFreelancers
Employees can stop looking for work once they get a job. The only times they need to look for work again is if they want to change jobs, they get fired, or they need a second job.Freelancers are always looking for work, even when they’re working. The ability to earn a living depends on having the next job lined up.
Employees seldom have to worry about losing their jobs to someone who claims he can do it cheaper.Freelancers are constantly competing for work with others who claim they can do the same job for less money.
Employees usual do one job at a time, although that job might entail several concurrent projects for the same employer.Freelancers often work on several jobs for several clients concurrently.
Employees are usually given all of the tools and equipment they need to perform their jobs. These tools are usually purchased, maintained, and updated by their employers.Freelancers usually have to buy, maintain, and update all of the tools and equipment they need to perform their jobs.
Employees often spend part of their workday socializing with coworkers around the water cooler, coffee room, offices/cubicles, cafeteria, etc.Freelancers often work alone. Most time spent socializing is not time they’re being paid for.
Employees often get benefits that include paid vacations, paid holidays, paid sick days, health care, pension contributions, profit sharing, and bonuses. There are holiday parties, company picnics, and sometimes even birthday cakes.Freelancers don’t get benefits. If they can’t work because of illness, they don’t make money. In the U.S. (and some other countries), they have to pay for their own health care, often at extremely high rates. There are no holiday parties, company picnics, or birthday cakes.
Employees have a predetermined workday, such as 9 to 5. They also get scheduled days off, like weekends and holidays. If they don’t feel like coming into work, they can take a paid sick or personal day off. The flip side of this is that an employee has a limited amount of time off.Freelancers work as long as they need to to get the job done. If that means 12 hour days and lost weekends, so be it. If they don’t feel like working in the middle of a job, that’s too darn bad; the job needs to get done on time. The flip side of this is that a freelancer can have as much time off as he wants, as long as he works enough to earn enough money to survive.
Employees are usually not bothered by their bosses outside their normally scheduled workday.Freelancers can be bothered by clients any time the client wants to make contact (although most clients keep contact within their working hours).
Employees can have annoying or even stupid bosses.Freelancers can have annoying or even stupid clients.
As long as an employee performs his job to some level of satisfaction, he’ll likely remain employed.A freelancer needs to perform high quality work for every job to set himself apart from the competition, with the hope that the client will either give him future work or recommend him to others.
Employees get paychecks. The government ensures that they get paid.Freelancers issue invoices and spend time following up on accounts receivable. They sometimes have to remind, nag, and then possibly sue clients to get paid.
Employees have payroll taxes taken from their pay and remitted to the government. In the U.S., their employers pay 50% of their social security tax liability.Freelancers don’t usually have taxes taken from their pay and remitted to the government. They are required to submit taxes quarterly, along with the related paperwork. If they don’t submit on time, they could be penalized. In the U.S., they are personally responsible for 100% of their social security tax liability.

What did I leave out? Employees and freelancers, use the Comments link or form to fill us in.