Tag Archives: India

The Immigration Crisis

Posted on by
5

Some thoughts on a topic I can’t seem to make a decision about.

I live in Arizona, where Mexican workers are common. They do landscaping work, house cleaning, and construction work. They work hard and they do jobs most Americans don’t want to do — for less pay than most Americans are willing to accept.

I used to think that letting in a lot of foreigners wasn’t a good thing because Americans were losing jobs. But I don’t think that’s the case anymore. I think foreigners are willing and able to do certain jobs better than their American counterparts. (The other jobs are just being sent out to India.)

Arizona has a terrible problem with illegal immigrants. It’s not just that they’re coming over the border all the time. It’s that there is a market for people to move them, people who don’t really care about their human cargo. They take the money and all to often, get these people hurt or even killed. Crossing the desert without enough water. Locked in the back of abandoned trucks. The Mexican people are so desperate to come to this country that they put their trust in people who don’t deserve it and a lot of them die.

Part of me says to shut down the borders, build walls or fences, and send back all the illegals. Another part of me feels bad for these people, who just want to make a better life for themselves and can’t afford the paperwork or legal fees to get it done on the fast track. But I don’t believe in amnesty; I believe in following the rules that exist.

Why do we have this problem? Why can’t we enforce our own rules?

And then again, I do have a sneaking suspicion that the only reason this “crisis” is taking up so much of the news these days is because the current administration is trying to get our minds off the bigger problem — Iraq. Smoke and mirrors.

What do you think? Use the comments link. I’d like some feedback to help clear my mind. immigration

I’m Not the Only One

Posted on by
Comment

A friend of mine unknowingly echoes my sentiments.

My friend Jim, who I don’t think reads this blog, wrote the following in an e-mail yesterday to explain why he wasn’t able to get in the mood to write a humor piece for wickenburg-az.com:

However, I spent eight hours today dealing with computer and printer problems, and it may take a few hours to get my sense of humor back. Everything is up and running, but I hate to have people in India talk down to me.

Jim should read my experience with Microsoft’s India-based technical support. It won’t cheer him up, but at least he’ll know that he isn’t the only one frustrated beyond belief.

Outsourcing — or “Offshoring” — Revisited (Again)

Posted on by
Comment

An interesting document exposed by Slate.com.

First, I need to correct myself. I’ve been using the word “outsourcing” to refer to jobs sent overseas. The correct term for that is “offshoring.” Outsourcing is the same thing, but it doesn’t necessarily mean the job has gone overseas. Jobs can be outsourced to other companies in the same country.

That said, Slate.com has published a document that details the following sad little fact:

According to a study released in March by the Government Accountability Office, 48 states “offshore” at least some administration of federally funded, state-administered government programs, most of it in India and most of it involving welfare benefits. The GAO also found that states were offshoring some administration of child support enforcement and — in what seems like a cruel joke at the expense of American workers displaced by cheap foreign labor — unemployment insurance!

Read it (and weep) here: “Hello, Bangalore? Where’s My Unemployment Check?” by Timothy Noah.

Outsourcing, Continued

Posted on by
2

Visitors start a lively discussion, but may be missing my point.

My “Just Say No to Outsourcing” piece has gotten a little discussion going in its comments. It appears that some readers are confusing “employ America” with “buy American.”

I’m all for the first, but have limits on the second. While I’d rather buy American-made products, I do have to spend my money where I’ll get the best value for my dollar. Nowhere is this more important than when making a major expenditure, like one for a car.

As I was growing up, my aunt was vehemently opposed to buying anything not made in the US. While that was possible back in the 1950s and 1960s, it soon became very difficult. She stubbornly stuck to her guns for a very long time, buying US-branded televisions and cameras and cars when she could have gotten better quality products, often at a lower price, from Japanese or German manufacturers. In the end, she had to give in, at least on the electronics stuff.

There was a time when the US was at the top of the game, when US-made products were technologically advanced and of better quality than you could get anywhere else in the world. But with some exceptions, that’s changed. For years, people have been recognizing that they can get more value for their hard-earned money by buying products made and marketed by overseas companies.

Personally, I think it’s tragic. I believe that America’s failure to stay at the top of the product manufacturing game is a result of laziness on the part of R&D teams and cost-cutting measures on the part of management. It also has a lot to do with pay levels, benefit packages (often required by unions), and the cost of living in this country. Even if we could make the best product in a given category — say, digital cameras — we couldn’t afford to make it or sell it. All these things combined — not to mention our smug “America is the greatest country in the world” attitude — have led to our manufacturing downfall. After all, it’s hard to make yourself better if you already think you’re the best you can be.

And things are getting worse, as goods mass-produced in China and Korea at rock bottom prices flood the marketplace, replacing quality with items so inexpensive that we can buy with the atittude that when it breaks, we can just throw it away and get another one.

I tried to buy a leather wallet in a leather goods store about a month ago and couldn’t find a single one that wasn’t made in China. It scares me when we get to the point that we simply don’t have a choice. I know now how my aunt felt when she bough her first Canon camera. But at least she was getting a quality product from an established and respected manufacturer.

Anyway, before I alienate any other readers with what will likely be taken as an unpatiotic attitude (a dangerous position to be in these days), I just want to remind readers that if they love America, they should support it any way they feel comfortable supporting it.

Although I’m not comfortable enough to buy a Ford, I’m very happy to avoid doing business with US companies that send customer service jobs overseas. And I’m not afraid to speak out against overseas outsourcing.

Technorati Tags: , ,

Just Say No to Outsourcing

Posted on by
10

Alamo and National lose a rental customer.

I’m going to Austin, TX in April to attend an Apple Computer event. I had to do the usual things to arrange a trip like that: airline reservations, hotel reservations, car rental reservations. I did the airline stuff on the Web — it really is easier. I did the hotel reservations by phone, calling two of the three hotels close to where I had to go. And then I did the car rental reservations by calling toll-free phone numbers.

Hertz and Avis phones were answered by folks who were obviously American based in US cities. I only had to make my request once. English is their primary language and they had no trouble understanding me. I got rates from each — Avis was $22 cheaper.

But that wasn’t enough. I also called Alamo and National. And in both cases, I was connected to someone at a noisy desk in India.

Regular readers of this blog know how I feel about outsourcing US jobs for US companies serving US citizens to foreign countries. When I make a reservation with a US company for service in the US, I fully expect the entire transaction to be conducted in this country.

Yet Alamo and National, in their attempt to save a few bucks an hour on employee costs, are willing to sacrifice good customer service. Both representatives had heavy Indian accents that were difficult to understand and, in both conversations, I had to repeat my requests several times. I told both of them that I didn’t do business with companies that outsource customer service labor and hung up on them.

Months ago, I cancelled all of my AT&T service and sold all of my AT&T stock because the company had turned over customer service to representatives in India. I’ve also cancelled several credit cards when I learned that customer service was handled overseas. I’ve stopped doing business with companies I know are outsourcing.

There’s something wrong with outsourcing US jobs to overseas employees. Every time a US citizen loses his or her job to someone in another country, the US economy gets a little weaker. There’s one less person with an income, one less person able to buy goods and services. When that person has to take a lower paying job — like as a checkout person in a Wal-Mart — the weakness remains despite the replacement job.

Am I alone in feeling this way? Are American companies so greedy that they’re willing to lose potential customers — not just people like me with principles but the people they’re leaving on unemployment lines? When is it going to stop? I’d rather pay more for goods or services to know that in doing so I’m keeping other Americans employed.

Do your part. Stand up for what you think is right. And just say no to outsourcing US jobs overseas.

Now don’t get me started on goods made in China.