Tag Archives: email

How Some Bloggers Abuse Commenters

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And why this ruins things for the rest of us.

This morning, I got a junk e-mail message from a blogger I’d met on Twitter. And I’m pissed off about it.

How I Was Violated and What I Did about It

I followed this guy on Twitter for a short time and wound up on his blog, where I posted a comment. As anyone who comments on blogs knows, an e-mail address is required to comment, so I entered mine, as I’ve been doing without problems (or spam) for the past five or so years.

This blogger, however, was different. He evidently harvests the e-mail addresses from blog comments and uses it to feed his self-promotional e-mail list. The spam e-mail message from him arrived this morning when I collected my e-mail.

To say I was furious is an understatement. In my opinion, this blogger has violated my trust — and likely the trust of all other commenters on his blog. He’s used my e-mail address without my permission in a way that’s unacceptable. He’s a spammer, pure and simple, and should be subject to the same penalties as any other spammer.

(As if anyone’s actually enforcing the new anti-spam laws.)

Here’s the message he sent; I XXXed out the identifying information so I don’t send any customers his way:

Did you enjoy the free video on the 6 ways to make money on the internet?

How would you like to win the entire XXX System absolutely free?

All you have to do is recommend the system to a friend via a twitter to enter.

We will be giving away 20 full XXX system accounts between now and January 20th.

Click here to enter!

XXX Media Group | XXX | Lincoln, NE 68516 | US
Unsubscribe from future marketing messages from XXX Media Group

Call me an idiot, but I clicked the unsubscribe link. (They say that doing that often just confirms your address and spreads it.) The link sent me to the Bronto Web site, which is evidently the software this jerk uses to send his spam. It supposedly unsubscribed me. But it went a step further — it offered a complaint link. So I clicked that and filled out the form.

I also forwarded the message to spam@uce.gov, which is something I’ll be doing with ALL spam I receive from now on.

Then I went to Twitter and reported the jerk as a spammer there.

Why This Hurts Legitimate Bloggers

I’ve been blogging since October 2003. That’s six years now. My blog has accumulated thousands of comments from readers. All of them entered what looks like legitimate e-mail addresses. Are they? I don’t know. Other than a few notable exceptions when I wanted to network with a specific person — Miraz Jordan, who wound up co-authoring a book with me, comes to mind — I haven’t tried using them.

I don’t spam my commenters. I appreciate their input; they make my blog better. Why would I violate their trust and start spamming them via e-mail? Why would I make them less likely to contribute their comments to my blog?

So you can get an idea of how annoyed I am about this asshole.

Imagine a first-time commenter who happens to comment on this jerk’s blog. He feels good about adding to the conversation and is ready to do it again elsewhere. But then he gets spam from this jerk. He realizes that putting his e-mail address out there on the Internet can get him all kinds of spam. So he doesn’t do it. Maybe he starts putting fake e-mail addresses in his comments — making him impossible to contact if the blogger wants to for a legitimate, non-spam reason. Or maybe he simply stops commenting at all.

All because one jerk is harvesting commenter e-mail for spam purposes.

What You Can Do about It

The best thing anyone can do about spam is to report it to the authorities.

If you receive spam on Twitter, use the Report For Spam link on the user’s profile page. Do it every time you receive Twitter spam.

OnGuard OnlineIf you receive e-mail spam, forward it to spam@uce.gov. You can also visit the FTC’s Spam Site to learn more about how you can reduce the amount of spam you get. And while you’re surfing out on Government sites, visit OnGuard Online for real information about how to protect yourself and your computer from Internet fraud.

But whatever you do, don’t stop commenting on blogs. Most bloggers appreciate your contributions and won’t betray your trust.

“I Want to Fly”

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E-mail from a reader.

I get the occasional e-mail from readers who evidently think I can perform miracles for them — or perhaps take them by the hand and lead them to the life they dream about. Like this one, which I got today:

I’m 35 no wife or kids and no ties to anything or anyone and want to learn top fly I can get the money to go to a school I just want to change careers and I have learned to live on 35k a year no matter how much income I dont mind being away from home for 14-28 days as long as there is hot showers and the internet please get back to me as I would like to find out more directly from you as to what I should be doing I have looked around for schools and filled out my FAFSA for aid

To the person who wrote this — who I won’t embarrass by mentioning any names — what the hell do you expect me to do for you?

If you’re incapable of doing your own research to find a flight school in your area, you’re likely incapable of learning to fly or getting a job as a pilot, too. Stop whining and begging for help from strangers. You’re 35 years old! Get your fucking act together and make your future happen.

And for chrissake, if you’re going to contact people by e-mail, learn how to punctuate!

Sorry, folks, but this is the end of a long week for me, I have a splitting headache, and I’m spending the night at a Super 8 Motel inhabited by loud drug addicts. Whatever patience I usually have for e-mail crap like what’s quoted above is long gone.

WTF?

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Another commentary rant on the stupidity of people on the ‘Net.

Back in January 2007, I wrote a blog post titled “How to Contact Amazon.com Customer Support by Telephone.” As you might imagine, it provided step-by-step details for navigating Amazon’s Web site to arrive at a page where you could get them to call you.

Over the following years, that post has been a sort of central clearing space for Amazon.com technical support questions. People seem to think that even though the post appears on my blog, which has no Amazon.com branding and shares no design elements with Amazon.com, I can somehow answer their Amazon.com technical support questions and resolve problems with their orders. Sometimes I approve the comments, just to show how stupid the people posting them can be. Other times I just delete them as if they’re spam.

But this morning, I got an e-mail message from someone who obviously read the post there and decided to escalate her case. Keeping in mind that the only way a stranger can contact me via e-mail is through the use of a form that clearly states the kind of contact I’ll respond to, I find it amazing that she e-mailed me this, with the subject “phone”:

I order alot of books from amazon.com and i would love to contact them by phone because i have a question i would like to ask them, but maybe you would know. The book by richard laymon island and quake is that both books together? Or am i better off buying both books? Also what is the headline cover on the book? Is that the paperback books?

Pardon me, but WHAT THE FUCK does she think I do? Study the Amazon.com catalog? Have some kind of secret connection to Amazon.com staff? Have a relationship with all the listed authors and publishers? Have nothing better to do with my time than field questions from morons who can’t get the information they seek from people actually paid to help them?

Obviously, I’m not going to answer her question. She’s just lucky I didn’t include her name here, so everyone would know what a total idiot she is.

And maybe — just maybe — my link from that post to this one might clue in a few of the idiots so they stop wasting their time requesting Amazon.com technical support from me.

Today’s Scams

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Will it ever end?

I need to start by mentioning that I have so much spam protection set up for my e-mail accounts that I get a total of less than 30 unsolicited e-mail messages a day — on 10 e-mail accounts. I think that’s pretty damn good, considering what’s going on out there.

Yet today, I got TWO scam messages before I started my day’s work. I want to take a moment to mention them because I want to help educate people about how scammers are trying to separate unsuspecting people from their money.

I’ll pay you $8000 with my credit card and you give me $4,820 in cash.

The first was a repeat of a scam that I first experienced in May 2007. I wrote about it here. This is a twist on the old scam where you’re selling something and a buyer wants to use a certified check to overpay you and get the excess cash to “an agent” for some other purpose. In my case, what I was selling was helicopter tour services. The “client” was from Germany, planning a vacation in the area, and wanted to prepay for tours around the area for his family. The first time I saw this scam, I got sucked in a bit — until the prepay part, which included money forwarded to a “logistic agent.” Alarm bells went off. You can read all the messages and my accompanying thoughts in the post I linked to above. I highly recommend this post for anyone selling any high-ticket items — goods or services — on the Web.

Today’s message sounded familiar when I read it. A search through my blog using the word “scam” brought it up to refresh my memory. A comparison between today’s e-mail message and the May 2007 message resulted in many identical words and phrases — even the 95-lb weight of the 16-year-old son.

I replied with a link to the post, using TinyURL to mask the URL:

You might want to read the following for more information about how we handle reservations like this:

http://tinyurl.com/5tcryd

Busted!

For security reasons we have sent you this message as an attachment file.

If that doesn’t send off bells and whistles, you deserve to be scammed. The e-mail message in question was supposedly from Barclay’s Bank. I don’t have an account there, so there was no chance that I was going to open the attachment.

The attachment was an innocent-looking HTML file. It could have contained any kind of malicious code or links to a site that would install malware. It could have simply prompted me to enter my Barclay’s account information, which it would then forward to the scammers so they could suck money out of my account.

This might seem simple to everyone — don’t open an attachment. But if you have a Barclay’s account, and the message says the attachment is part of a new security program, and you’re gullible, you might just open it.

Don’t. Open. Any. Attachments. In. Messages. Unless. You. Know. They’re. Safe.

E-Mail I’d Rather Not Get

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Today’s crop of e-mail messages illustrate how bothersome people can be.

I get about 10-20 unsolicited non-spam e-mail messages today. These are e-mail messages from people I don’t know.

One of the reasons that number is so low is because I actively discourage people from contacting me for help. While this may turn some people off, it’s the only way I can limit e-mail so I get work done.

But today’s inbox included three examples of e-mail messages I try to avoid. They’re either nasty or they’re trying to pull me into a discussion I’m not interested in being a part of.

Mass Times?

The first e-mail came from the reader of a web site I maintain with information about my town. The site’s called wickenburg-az.com and it’s full of content submitted by contributors to the site. It’s not funded by anyone, although we occasionally do get a donation to help cover hosting costs. It’s also not designed to provide every piece of information anyone could want to know about the town. The town is small, but it would take a full time staff of at least 20 people to manage that kind of information.

I’m not sure, but I think person who sent the e-mail message read a post I’d written back in 2006 about St. Anthony of Padua Catholic Church. It’s a beautiful little church in downtown Wickenburg. I’m not a religious person, but I do appreciate good architecture and the main gist of this short piece was to show a nice photo of the church.

Or he may have read another post called “Churches in Wickenburg,” also from 2006, that the Webmaster used to list the names and phone numbers of all the churches in town.

In any case, his nasty message was as follows:

I’ll bet many Wickenburg visitors are forced to phone you to find out the mass times. Why should this be so?

It is NOT difficult to put this info on your home page and it would certainly be a service to visitors.

If you want to use the internet, use it to your advantage.

First of all, no one phones me about Wickenburg, mostly because my phone number is not listed online or in the phone book. And besides, wouldn’t it be easier to call the church in question than to call me? And does he really think I’m going to put church service times on my site’s home page?

Also, many — but not all — people who use the Contact Us link to contact us can read where it clearly says:

All of the information we have about Wickenburg, its businesses, and its events are included on this Web site. We do not have any additional information that we can send out to site visitors.

The people who can read and comprehend this realize that they’d be wasting their time asking me for more information. The ones who can’t read or comprehend it really do waste their time because I simply delete their messages without a response.

But the ones who are nasty to me, get a nasty response. Here’s what this jerk got today:

What are you talking about? No one calls me for “mass times.” I don’t even know what you’re referring to.

And if YOU want to use the Internet, I suggest you stop being so rude to people providing FREE services.

He may think that for some reason I care whether he visits the site. If so, he’s wrong. I really don’t care. The site’s a labor of love and it’s not for people who don’t appreciate the effort that goes into it — people like him.

And is it me or is this just another example of the hypocrisy of these “Christian” types? If they’re so good, then why are they so nasty? What would Jesus say?

Premiere Operator?

The next guy wasn’t so bad, but there was something in the tone of his message that got under my skin. Maybe I was already revved up by the churchgoer referred to above.

This was in reference to the Robbie book I’m distributing in North America for its Australia-based author. I did a mass mailing of postcards to Robinson owners that has resulted in a few orders and general interest in the book.

I received a postcard offering for sale your book “Robbie” which I’d like to order. I reviewed your web site for companies you photographed and noticed the premier remote Robinson R44 flying company, “XXX Aviation”, wasn’t on the list. Is that the case or is it actually part of the book?

I XXXed out the name of the company here because I didn’t want to embarrass anyone. I’d never heard of the company and have no clue where it’s based. I know that the author of the book tried to visit as many Robinson operators as he could but many operators simply told him they weren’t interested in being included.

I think it was the word “premier” that hit a sore spot with me. It was almost as if he were saying, your book can’t be very good if you left out the best company out there.

I responded as follows:

First of all, the book isn’t ours. It’s a publication of Eye in the Sky Productions in Australia. Flying M Productions is the North American distributor and has no control over content.

To my knowledge, the only companies included in the book are the ones listed on our site. They’re the same ones listed on the author’s and publisher’s sites.

I know from discussions with Jon Davison that there were MANY Robinson operators that turned down his offer to be included in the book. Perhaps XXX was one of them? This is something Jon could answer for you, if you need to know. He can be contacted through his Web site, http://eyeinthesky.com.au/

Hope that didn’t come off as nasty.

Loved Your Book; Can You Help Me?

The next message followed the tried-and-true formula so many readers use to contact me for help and advice. The first sentence or paragraph tells me how much they liked one of my books. The next sentence or paragraph is their plea for help.

Here’s today’s catch:

First, I have read your great book on WordPress, and I just want to thank you for a job well done.

My question: I was thinking about creating a site similar to yours for my town in NY where I live. I would like to know your opinion about it, and whether it’s possible to make money out of it.

In defense of this person, he used the contact form on wickenburg-az.com instead of the one on this site. The one on this site basically tells people that I don’t provide support or advice via e-mail or any other method. Instead, I provide Q&A posts for each book that’s still in print and ask them to comment there. This way, their question and my response can be read by others who might have the same question.

In this case, the book in question is 2-1/2 years old and covers WordPress 2.0. I’m pretty sure it’s out of print, since we decided not to revise it for WordPress 2.5. WordPress is now up to version 2.6, with 2.7 due out shortly. Since 2.5, I’ve been doing video courses about WordPress for Lynda.com.

To be fair, his question wasn’t about WordPress. He wanted to know if I make money on wickenburg-az.com. While I realize that’s not exactly what he asked, reading between the lines results in that question.

First of all, I don’t. Second, it’s none of his business. Third, I know from experience that a response would only start a dialog that I have no desire to participate in.

But I responded anyway:

Thanks for the kind words about my book. In answer to your question, no.

I’m a Bitch and I Know It

I know I can really be a bitch sometimes. It’s one of my shortcomings. It has to do with my complete lack of patience. That’s likely because I was born and raised in the New York City area, where we learn from a young age not to tolerate bullshit.

In fact, during a job performance review, I was once complemented on my failure to tolerate bullshit — using that exact word. My boss said something like, “What I like about you is that you don’t take bullshit from anyone. That’s good.” In the real world business of finance, accounting, and auditing, it is a good trait to have.

Elsewhere, it’s kind of limiting.

I do like to help people, but it irks me to no end when you provide a service for free and people have the nerve to complain about it — especially in a nasty way. This is something that bloggers deal with all too often. It just reminds me that there are people out there who would look a gift horse in the mouth (so to speak) and still complain bitterly if the horse’s teeth had gold fillings but one tooth was missing.

People also need to realize that I simply don’t have time to enter into one-on-one e-mail advice sessions with anyone who happens to have read one of my 72 books. Let’s be real, folks. The purchase of one of my books does not entitle anyone to free, unlimited advice and support for the rest of my life. I’ve written about readers who just don’t get it here and here. And I’ll likely write about it again in the future.

Comments? Keep it civil.